Data Sheet
Option Pack for Lotus Notes
The Communication Engine
Unified Communications with IBM® Lotus Notes As one of the leading groupware applications, IBM Lotus Notes is an essential element of business communications for many companies. The option pack for SwyxWare not only allows Lotus Notes to be enhanced with important telephony functions - it also enables integration in all important communication processes. Quick and easy integration The option pack is installed on the user side in conjunction with the SwyxIt! communications software. The automatic installation process can be executed quickly and easily, by the administrator for example. No further integration or implementation steps are needed. After the installation is
completed, the new functions are available within the Lotus Notes application as well as on the SwyxIt! user interface. A perfect linking of voice and data With the Swyx telephony functions linked to the data available in Lotus Notes, all advantages of integrated communication can be utilised. In practice, this means added convenience and significant time savings for the user: on incoming calls, as call numbers are directly related to the relevant Lotus Notes contact on outgoing calls, as Lotus Notes contacts are dialled directly by mouse click in call management, for example with automatic call forwarding dependent on appointments.
The SwyxIt! dialler enables convenient dialling of Lotus Notes contacts with a click of the mouse.
Highlights of the Swyx Integration in IBM® Lotus Notes
Simple installation and configuration, no further integration effort
Automatic opening of Lotus Notes contacts for incoming calls
Dialling from Lotus Notes contacts, support of multiple numbers per subscriber
Automatic creation of new Lotus Notes contacts with transfer of numbers
Number resolution and direct dialling of recipients in e-mail messages
Name resolution and display of Lotus Notes contacts
12/2009 – Subject to technical changes. All brands, trademarks and logos are the property of their respective owners and holders. For further information please contact an authorised Swyx Partner. You can find your local Swyx partner at www.swyx.com.
Data Sheet
Option Pack for Lotus Notes
In addition to the integration of the telephony functions into the Lotus interface, Lotus Notes data can also be accessed within the SwyxIt! Client. For example, the sophisticated SwyxIt! search function allows previously configured Lotus Notes databases to be searched. Search results are already displayed during the input and can be dialled with a mouse click, starting the call setup.
Quick access to contact and calendar information If a SwyxIt! Speed Dial is configured with a Lotus Notes user, up-to-date calendar information can be displayed directly in the context menu. Together with the available presence information, this helps to prevent unnecessary connection attempts to subscribers who, for example, are not at their desk at the time.
The sophisticated SwyxIt! search function quickly finds Lotus Notes contacts.
Functions within the SwyxIt! communications software
Quick access to calendar information using Speed Dials
Fast full-text search within Lotus Notes contacts, with display of search results during input
Creation of contacts from lists and phone books Direct creation of meeting and task requests
E-mail forwarding of call details from the call journal, for callback requests for instance
Automatic linking of existing Lotus Notes contacts
E-mail receiving of voice messages (Voicemail function)
Rule-based call forwarding dependent on Lotus Notes calendar information
Voicemail remote inquiry from any telephone by IMAP
System Requirements IBM Lotus Notes Version 8.5, support of older Lotus Notes versions with the Swyx Lotus Notes SDK (restricted functional range) SwyxWare Version 7 or higher
12/2009 – Subject to technical changes. All brands, trademarks and logos are the property of their respective owners and holders. For further information please contact an authorised Swyx Partner. You can find your local Swyx partner at www.swyx.com.