Messages Mean Business with SwyxVoiceMail Imagine being away from your desk for
messages through an efficient voicemail
a few minutes and coming back to find
system is absolutely critical to on-going
that you’ve missed a critical call from
business success. Voicemail facilitates
your most important customer. What
the sharing of information, particularly
happens when you go on holidays? Do
between employees and work teams
you come back to a pile of handwritten
that are based in the geographically
notes left on your desk, some of which
dispersed working locations. Voicemail
can’t be read because the handwriting
is also critical to customer service – the
isn’t very clear? Do you have to depend
customer or prospective customer can
on an office-based colleague reading
leave exactly the level of detail that
your telephone messages to you over
they feel appropriate knowing that
the phone when you’re out of the office
that information will get through to its
travelling on business so that you don’t
intended recipient or department, and
keep your customers or prospects
they can leave a message at any time of
waiting for you to return their calls?
day or night, whenever it suits them.
The ability for a business to handle
Benefits of SwyxVoicemail
Important messages need never be
voicemail announcement about how
mislaid, misspelled or misinterpreted
quickly the recipient can respond to
Mobile and home-based employees
their message
can be more responsive by being able
Users can easily prioritise their
to easily retrieve voicemails
response to voicemails based on
Callers leaving a voicemail receive
the name and/or number of the caller
a higher level of customer service by
providing better service
being given information via the
to key customers
Much more than voicemail The SwyxVoicemail option provides each
Mobile employees who spend a lot
one of its users with the equivalent of a
of time travelling can easily pick up
personal answering machine – voicemail.
voicemails by dialling into their voicemail
Office based employees can easily see
system with any phone and can also
by glancing at their phone if they have a
change their voicemail announcement
message waiting for them and can listen to
remotely so that callers can hear the most
their voicemails simply by clicking a phone
up to date information regarding their
button. In addition to accessing voicemails
availability to take a call. Any employee
through the desk phone, users can see the
who works remotely with the SwyxIt!
message waiting indicator on the SwyxIt!
softphone can also see at a glance if they
softphone client on their PC or laptop and
have a voicemail waiting for them. These
can listen to their voicemails through the
remote users can also listen to their
PC/laptop soundcard.
For more information contact your local Swyx reseller or visit www.swyx.com
voicemails through the SwyxIt! softphone
email just like any other file attachment.
client on their PC or laptop.
This enables users to choose the order in which they listen and respond to
A key benefit of the SwyxVoicemail option
voicemails, perhaps giving highest priority
is that all mail servers are supported. This
to messages from an important client
means that users of email systems, such
or a colleague who has some critical
as Microsoft Outlook and Lotus Notes,
information. When a user is faced with
can see a list of their voicemails in their
multiple voicemails, the ability to quickly
inbox. This is made possible as voicemails
address the most important can have a
are stored as WAV files and attached to an
significant impact on the business.
See voicemails as emails As voicemails can be stored as emails,
address the customer concern without
they can be forwarded just like emails to
having to ask the customer to repeat the
another email address or multiple email
details of the voicemail.
addresses so that the new recipient(s) can hear the exact details of the voicemail without risking the contents
The voicemail functionality goes far
being mis-interpreted when passed on
beyond the performance of a traditional
verbally by the original recipient. For
answering machine. It allows you
example, a complicated message may be
for example to use caller-specific,
left by a customer for a new employee
time-specific, and date-specific
who does not understand the technical
announcements so that callers can
details of the message. The voicemail
receive relevant information about your
can be forwarded directly to a technical
whereabouts and how quickly they can
support expert who will be able to
expect you to return their call.
understand the query and more quickly
Features of SwyxVoicemail
Can be enabled for each user
Access to voicemails is protected via
Can be accessed remotely via a
individual PIN codes
telephone or via the SwyxIt! client
Can be accessed through email
For If more a phoneinformation is not available voicemails
applications such as Microsoft
Outlook and Lotus Notes can be listened to via a PC with a For more information contact your local Swyx distributor or reseller. To find your local sound card Can be forwarded as easily as emails distributor or reseller visit www.swyx.com or call Swyx on +44 (0) 118 325 0110 +49 Can(0) be231 listened or 47770.to from any phone
System Requirements Server: SwyxServer Installation , Client: SwyxIt! Installation
For more information For more information contact your local Swyx distributor or reseller. To find your local distributor or reseller visit www.swyx.com or call Swyx on +44 (0) 118 325 0110 or +49 (0) 231 47770.
For more information contact your local Swyx reseller or visit www.swyx.com