Playbill Newsletter | September 2014

4A | VOLUME 4 ISSUE 1

Fontainebleau Playbill

QUARTER RECAP IN PICTURES

Fontainebleau Playbill VOLUME 4

QUARTERLY EDITION

NO. 1

SEPTEMBER 2014

EXTRA! EXTRA! READ ALL ABOUT IT! FONTAINEBLEAU'S PARTNERSHIP WITH CHEZ BON BON OPEN! FLORIDA INTERNATIONAL UNIVERSITY Felix Oquendo Sets Up for Free Smoothie Day

Team Members Enjoying the Overnight Team Member Breakfast

PHILIP GOLDFARB ASSUMES BOARD CHAIRMANSHIP AT F I U ' S C H A P L I N S C H O O L O F H O S P I TA L I T Y Philip Goldfarb was recently appointed the esteemed position of Chairmanship of the Board at the Chaplin School of Hospitality at Florida International University (FIU). Phil has remained an influential alumnus of the Chaplin School of Hospitality since his graduation. Most recently, he served as Vice Chair and has been an active member of the board for almost a decade.

Phil’s education at the Chaplin School of Hospitality is the foundation of his extensive career in the hospitality industry. He was awarded the Hospitality school’s “Torchbearer Award” as well as the University’s prestigious “FIU Medallion” in 2007 and the Miami Beach Chamber of Commerce “Excellence in Tourism Award” in 2013.

“I am deeply honored to assume the Chairmanship of the Board of Directors at my alma mater, Chaplin School of Hospitality. I will approach this opportunity with enthusiasm and dedication, and look forward to using the expertise I have gained throughout my years in the hospitality industry to benefit the students, programs, and overall Chaplin School of Hospitality,” Phil said.

Free Massage Day for All Team Members

FONTAINEBLEAU BRANDS FIU'S BASKETBALL ARENA Flo Rida Performs at iHeartRadio BleauLive Ultimate Pool Party

Team Members Enjoying the Healthy Snack Giveaway Day

Team Members at the Fit For Bleau Wellness Seminar Display Their Raffle Prizes

COMING UP FOR ALL TEAM MEMBERS SEPTEMBER

• International Housekeeping Week 2014 • Bleau Goes Pink Fundraising • Team Member Appreciation Days: • • • • • • • • •

$45 25 minute Massage or Facial at Lapis Spa $85 50 minute Massage or Facial at Lapis Spa $55 Manicure/Pedicure Combo at Lapis Salon Team Bleau Exclusive Rate + 50% Off Cabana Free Lapis Spa Kit with $30 Purchase at Lapis Retail Free Bleau Bootcamp Classes Free Makeup Class 50% Discount at BleauSignature Exclusive Staples Discount

OCTOBER

• • • •

Health Fair Pumpkin Carving Contest Race For the Cure 2014 Team Member Appreciation Days:

• Bleau Goes Pink Pre-fix Menu + 10% Team Member Discount • StripSteak "Sneak Peak" Raffle • Special Team Bleau Menu at Café 54 every Friday • $45 25 minute Massage or Facial at Lapis Spa • $85 50 minute Massage or Facial at Lapis Spa • $55 Manicure/Pedicure Combo at Lapis Salon • Team Bleau Exclusive Rate + 50% Off Cabana • Free Lapis Spa Kit with $30 Purchase at Lapis Retail • Free Bleau Bootcamp Classes • 50% Discount at BleauSignature • Exclusive Staples Discount

NOVEMBER • • • • •

Annual Team Member Event Team Member Engagement Survey Free Thanksgiving Turkey Giveaway Thanksgiving Lunch/Dinner at Cafe 54 Team Member Appreciation Days:

• Team Bleau Exclusive Rate + 50% Off Cabana • Free Lapis Spa Kit with $30 Purcahse at Lapis Retail • 50% Discount at BleauSignature • Exclusive Staples Discount

DECEMBER • • • •

Overnight Team Member Breakfast Annual Door Decorating Contest Holiday Happenings at Cafe 54 New Year's Eve/Morning Breakfast at Cafe 54

Chez Bon Bon Just Before Doors Opened

The much anticipated Chez Bon Bon is open!

Paying homage to the hotel’s original coffee and patisserie shop, Chez Bon Bon offers gourmet chocolates, specialty cakes, pastries, gelatos, cupcakes, light bites and quick lunch items.

Guests can satisfy their sweet tooth with mouthwatering delights by Fontainebleau’s award-winning Executive Pastry Chef Jordi Panisello and Pastry Team. Live-action stations allow shop-goers and passersby to marvel at the creation of exquisite quality truffles, pralines, bonbons, fudge and more, prepared daily in a variety of signature flavors and styles. All of Chez Bon Bon’s offerings are blended, designed and crafted in the chocolate shop in the Back-of-House Pastry kitchen.

For those celebrating a special occasion or simply looking for a treat, resident Cake Artist Angela Louise Encio has created a wide range of confections with designs that incorporate modern and creative elements. Guests can make an appointment with Angela for custom cakes with mesThe FIU Basjketball Team Gets Ready for Their Game Philip Goldfarb Honored and Accepts Team Jersey saging, unique themes and one-of-a-kind flavors Fontainebleau proudly partnered with Florida International University (FIU) and put its name up or they can take advantage of ready-to-go cakes, in lights at the FIU Arena. Fontainebleau got the ball rolling by placing signage right as you enter the Main perfect for last-minute dinner parties or get-toEntrance of the arena, at the ticket booth, outside FIU's VIP suites, and to the right and left of the scoreboard. gethers. Team Members can enjoy all the Chez Bon Bon has to offer at a 20 percent discount.

At the home opener, the University's basketball program honored Fontainebleau for their partnership, where FIU Associate Athletic Director of Development, Chris Bultinck, presented a team “Not only does Chez Bon Bon revere the Fontainejersey to Philip Goldfarb. The partnership continues for four more years, creating brand leverage bleau’s original coffee shop, it offers a variety of for Fontainebleau, with an average 260,750 fans and 200 plus events at the arena on a yearly basis. savory and sweet treats that will surpass any other offerings available in town,” said Philip Goldfarb.

HOSPITALITY & TOURISM INTERNSHIP PROGRAM

Fontainebleau’s Talent Acquisition Team and Florida International University (FIU) are partnering to create a pipeline of qualified candidates from FIU’s Chaplin School of Hospitality and Tourism Management (CSHTM) into the Hotel.

“Our goal is to position Fontainebleau Miami Beach as an employer of choice among these potential candidates,” said Erica Franck, Assistant Director of Human Resources.

The program will be open to all pursuing Bachelors and/or Master’s Degree-seeking students at the Chaplin School of Hospitality and Tourism Management. In addition, Fontainebleau will be listed as a Corporate Partner on the FIU CSHTM website. Additional opportunities for involvement to include mentoring, keynote speakers, mock interviews, shadowing, a “behind-the-scenes” tour of Fontainebleau, and student event sponsorships.

The Chez Bon Bon Team Celebrates on Opening Day

INSIDE THIS EDITION

CONTRIBUTORS

BleauFish Ocean to Table StripSteak Comes to Fontainebleau This Fall Hakkasan’s “Yum Cha” Lunch Menu & Recipe Gold Standard Leadership New Talent Page on myFB

Action Plans. Are You On Track?

New Team Member of the Quarter Program Free Employee Assistance Programs Quarter Recap in Pictures Coming Up And More...

Katie Thompson Senior Manager of Communications & Engagement Content and Layout

2A | VOLUME 4 ISSUE 1

BREAKTHROUGH MIAMI SCHOLARS CAREER DAY

Fontainebleau Playbill

GOLD STANDARD LEADERSHIP

VOLUME 4 ISSUE 1 | 3A

Fontainebleau Playbill

NEW AT THE BLEAU

BLEAUFISH OCEAN TO TABLE

JOSIE GIVES YOU 11 REASONS WHY

CO CO N U T O I L I S T H E ULTIMATE BEAUTY CURE

Breakthrough Miami Scholars with Human Resources

Class of 2013 Gold Standard Leaders with Kristin Mackey

In July, the Talent Acquisition Team hosted 20 Breakthrough Miami Scholars for a Career Day at Fontainebleau. Breakthrough Miami is an eightyear, tuition-free academic enrichment program that provides motivated middle-school students from underserved communities with the tools they need to achieve their most ambitious goals in life.

The Gold Standard Leadership Program is a program designed to further enhance the professional development of our key Leaders and top performers. In June and July, ten new Leaders and fifteen Leaders from last year were selected to attend the three-day Leadership Development Pro- Executive Chef Thomas Connell at Water World gram which is based on "Franklin Covey’s 7 Habits of Highly Effective People" Signature Program. Taking freshness to a new level, Fontainebleau launched BleauFish Ocean to Table – a live Josie Feria at Lapis Spa In addition, and as part of the succession plan for last year’s Gold Standard Leaders, the work- catch, ocean-to-table seafood program, featuring fishing operations exclusive to the Ho- “Coconut oil is truly one of nature’s super beauty shop "The Five Choices of Extraordinary Productivity" was offered on the third day. Both pro- tel and delivering fresh catches daily, including fish, lobster and Florida stone crab claws. foods, with a bounty of benefits for skin, nails and grams are designed to support Leaders in developing work values, time application and lead- “This really takes freshness to a whole new level,” Executive Chef Thomas Connell said. hair,” said Josie Feria, Director of Spa Operations. ership skills. Renowned as the world’s premier personal leadership development offering, The BleauFish boat fishes exclusively for Fontainebleau and provides 500 pounds of fresh seafood daily.

Josie shares her top 11 ways to use it: these workshops align timeless principals of effectiveness with modern technology and prac- Much of the catch is transported live to the 2,000 gallon collection of salt water tanks in the Back-of1. For an intensive dry hair treatment work into tices. The enthusiasm and commitment of our Gold Standard Leaders along with the monthly House area we call “Water World.” Water World features separate gallons, each with calibrated temwet hair, cover with a shower cap and leave leadership collaboration meetings that follow is the key to the success of this important program. peratures based on the sea life with surrounding blue-hued murals and special lighting to mimic an on for up to 30 minutes. Rinse and shampoo ocean environment, keeping the fish relaxed. “We want them to feel at home,” adds Chef Connell. as usual.

Additional daily catches vary depending on availability and season. They include: snapper, grouper, 2. Use it as all-over moisturizing body oil. Feria wahoo, mahi mahi, kingfish and tuna. Each day, come late-afternoon, chefs from the says coconut oil works especially well as a Are your Action Plan race cars parked, moving or full-speed ahead? The Performance Improvement restaurants make their way down to Water World, to source the product they want to feature that treatment for dry elbows.

Team will be making a “P.I.T. Stop” to all departments during the month of September. Make sure night and, just hours after being caught, the bounty makes it way to our guests’ plates.

3. Massage onto cuticles to eliminate dryness your Action Plan Boards are current and in tip-top shape and earn the “P.I.T. Stop Seal of Approval.” and stimulate nail growth.

The race is on and engines are revving, so make sure your cars are on track and full speed ahead!” One of the most dramatic representations of the new program is the customized rolling shellfish cart at Michael Mina 74, overflowing with fresh lobster, shrimp, and stone crabs. The cart 4. Rub onto feet to hydrate and condition skin.

Bonus: it also fights athlete’s foot and lowmakes its way through the MM74 dining room to each table; at which time, guests can cuslevel fungus. tomize their own raw bar experience or have their server build a seafood tower for the table.

5. Dab onto lips in place of lip balm. You'll likely find it's more nourishing!

6. Got frizz? Just add a small amount into your hair for instant control.

StripSteak, a Michael Mina concept, is slated to open this fall. The modern alternative to 7. Use it as a makeup remover for the entire the traditional steakhouse setting redefines the classic American steakhouse with all-natface. It's non-irritating—even on the eyes!

Bleau Bar's Action Plan Board Housekeeping's Action Plan Board Front Services' Action Plan Board ural, organic, hormone-free beef, tempered in butter and grilled over mesquite wood.

8. For a highly exfoliating body scrub, mix with sea or rock salt. If you've got sensitive skin, Our newest Signature Dining Outlet will offer plenty of other specialties including Scottish Salmon, Feria recommends using sugar instead.

Berkshire Pork Chop, Grilled 2lb Lobster, and classic American side dishes with a Michael Mina twist— such as Truffled Mac & Cheese and Spinach Soufflé with Parmesan Cream. As part of Team Member 9. Soothe itch and irritation caused by poison ivy, oak or sumac.

Appreciation Days, all Team Members will be entered into the “StripSteak Sneak Peak Raffle,” and 20 lucky Team Members will be the first to try StripSteak before it is open to the public. 10. To stimulate hair growth, massage coconut oil into your scalp.

11. Apply it daily to the skin to help prevent stretch marks during pregnancy.

To enhance this program, the Scholars were introduced to Fontainebleau and to the Hospitality Industry with an in-depth presentation, Front-ofHouse tour and a special visit to Water World.

Class of 2014 Gold Standard Leaders with Kristin Mackey

NEW TALENT PAGE ACTION PLANS | ARE YOU ON TRACK? NOW LIVE ON myFB The new Talent Acquisition Page hosts information for all Team Members and Leaders. Resources including a direct link to Taleo, internal transfer process details, Recruit for Bleau tools, Leadership resources and more are at your fingertips. To learn more, visit Fontainebleau.com/myFB/Talent.

STRIPSTEAK COMING THIS FALL

Wardrobe's Action Plan Board

Human Resources' Action Plan Board

Call Center's Action Plan Board

GUEST SATISFACTION | UNIFOCUS A Snapshot of the New Talent Page

NEW TEAM MEMBER OF THE QUARTER PROGRAM

The Chinese custom of Yum Cha ("drinking tea") is re-interpreted for a contemporary palate with Hakkasan’s new Yum Cha Prix-Fixe Lunch. Hakkasan’s Chef de Cuisine Jian Heng Loo gives Team Members an inside look at how to Make the Yum Cha entrée Stir-fried Grouper with Sanpei Sauce at home.

Fish Ingredients:

Early this year, Fontainebleau introduced Unifocus; a new web-based survey tool that automatically sends a survey upon guest departure, captures and reports real-time data and offers Leaders excellent timely feedback. In addition, Unifocus provides an online dashboard which includes key graphs, important guest comments and helpful tools available via a secure login. Unifocus’s integrated survey response system also ensures each guest receives an appropriate response, reinforcing our service-focused culture.

The new tool has allowed us to make prompt adjustments, important improvements, work as a team, and continue to enhance our service recovery efforts hotel-wide. Overall, guests score us 4.060 out of 5, year-toIt is with great pleasure that we announce the date. How can you play your part to help Fontainebleau achieve our Overall Guest Satisfaction Goal of 4.103? new and improved Team Member & Leader of the Quarter Program! Now, all Team Members can participate in the nomination process.

E M P LOY E E A S S I STA N C E P RO G R A M

Nominees WHO WILL Inand addition, Winners are recognized in a whole WIN? way— with pubYOU DECIDE! new lic recognition through the HR Mentor Program, an exclusive luncheon with the Executive Committee, their choice of prizes, and even a “Morris Walk of Fame.”

Who will win the Team Member and Leader of the Quarter? You Decide! For more information visit the Recognition Page on myFB.

H AKKAS AN ' S N E W "YUM CHA" LUN CH

There are challenges in life that may affect your health, family life and desire to excel at work. To assist, Fontainebleau has partnered with MetLife Group Insurance and United Healthcare to offer free, comprehensive and confidential Employee Assistance Programs (EAP) for both FullTime, Non-Union and Union Team Members. For Non-Union Team Members, MetLife offers telephonic consultations including legal services, stress and anxiety, childcare and eldercare assistance, identity theft recovery services and more. These services are offered 24 hours a day, 7 days a week at 1-800-511-3920 or www.members.mhn.com by using the Company Code “metlifeeap2.”

For Union Team Members, United Healthcare offers an EAP and a Behavioral Health Benefit Program that provides confidential support for issues like finding a daycare, living with a chronic condition, mental health or even tobacco cessation. To access, simply call the tollfree number on the back of your Identification Card or log on to www.liveandworkwell.com.

Grouper Thai Sweet Basil Scallion Onion Garlic Dried Chili Red Bell Pepper

10 ounces 10 whole leaves 3 stalks, sliced into pieces ¼, cut into large cubes 5 cloves, cut in half 3, cut in half ¼, cut into large cubes

LA CÔTE’S NEW

“SUNDOWN LOUNGE”

Preparation: Above: Hakkasan's Stir-fried Grouper with Sanpei Sauce

Sanpei Sauce Ingredients: Taiwanese Black Vinegar 240 milliliter Ground Bean Sauce 3.5 ounces Taiwanese Soy Sauce 200 milliliter Chinese Rice Wine 200 milliliter Taiwanese Soy Paste 236 milliliter Chili Bean Sauce 2.6 ounces Sugar 7 ounces Dark Soy Sauce 35 milliliter (Sanpei Sauce can also be found at local markets)

1. Marinate the grouper in salt, sugar, potato starch, and white pepper.

2. Pan-fry the fish on both sides until golden brown. Remove from pan.

3. Lightly sauté the basil, scallion, garlic, dried chili, and red peppers.

4. Once the ingredients release their full flavors, add the fish back into the pan.

5. Add the Sanpei Sauce, evenly coating the fish.

6. Slowly heat the ingredients together until the sauce begins to syrup.

La Côte’s Sundown Lounge Area

La Côte’s new Sundown Lounge celebrates magic hour every Saturday evening with specialty cocktails and sharable appetizers, bottle specials, and musical entertainment.

Guests attending Sundown Lounge will enjoy an array of sunset cocktails and bites from 7 p.m. to 10 p.m., accompanied by sounds from DJ Jax and Felipe Kaval, along with live entertainment.

2A | VOLUME 4 ISSUE 1

BREAKTHROUGH MIAMI SCHOLARS CAREER DAY

Fontainebleau Playbill

GOLD STANDARD LEADERSHIP

VOLUME 4 ISSUE 1 | 3A

Fontainebleau Playbill

NEW AT THE BLEAU

BLEAUFISH OCEAN TO TABLE

JOSIE GIVES YOU 11 REASONS WHY

CO CO N U T O I L I S T H E ULTIMATE BEAUTY CURE

Breakthrough Miami Scholars with Human Resources

Class of 2013 Gold Standard Leaders with Kristin Mackey

In July, the Talent Acquisition Team hosted 20 Breakthrough Miami Scholars for a Career Day at Fontainebleau. Breakthrough Miami is an eightyear, tuition-free academic enrichment program that provides motivated middle-school students from underserved communities with the tools they need to achieve their most ambitious goals in life.

The Gold Standard Leadership Program is a program designed to further enhance the professional development of our key Leaders and top performers. In June and July, ten new Leaders and fifteen Leaders from last year were selected to attend the three-day Leadership Development Pro- Executive Chef Thomas Connell at Water World gram which is based on "Franklin Covey’s 7 Habits of Highly Effective People" Signature Program. Taking freshness to a new level, Fontainebleau launched BleauFish Ocean to Table – a live Josie Feria at Lapis Spa In addition, and as part of the succession plan for last year’s Gold Standard Leaders, the work- catch, ocean-to-table seafood program, featuring fishing operations exclusive to the Ho- “Coconut oil is truly one of nature’s super beauty shop "The Five Choices of Extraordinary Productivity" was offered on the third day. Both pro- tel and delivering fresh catches daily, including fish, lobster and Florida stone crab claws. foods, with a bounty of benefits for skin, nails and grams are designed to support Leaders in developing work values, time application and lead- “This really takes freshness to a whole new level,” Executive Chef Thomas Connell said. hair,” said Josie Feria, Director of Spa Operations. ership skills. Renowned as the world’s premier personal leadership development offering, The BleauFish boat fishes exclusively for Fontainebleau and provides 500 pounds of fresh seafood daily.

Josie shares her top 11 ways to use it: these workshops align timeless principals of effectiveness with modern technology and prac- Much of the catch is transported live to the 2,000 gallon collection of salt water tanks in the Back-of1. For an intensive dry hair treatment work into tices. The enthusiasm and commitment of our Gold Standard Leaders along with the monthly House area we call “Water World.” Water World features separate gallons, each with calibrated temwet hair, cover with a shower cap and leave leadership collaboration meetings that follow is the key to the success of this important program. peratures based on the sea life with surrounding blue-hued murals and special lighting to mimic an on for up to 30 minutes. Rinse and shampoo ocean environment, keeping the fish relaxed. “We want them to feel at home,” adds Chef Connell. as usual.

Additional daily catches vary depending on availability and season. They include: snapper, grouper, 2. Use it as all-over moisturizing body oil. Feria wahoo, mahi mahi, kingfish and tuna. Each day, come late-afternoon, chefs from the says coconut oil works especially well as a Are your Action Plan race cars parked, moving or full-speed ahead? The Performance Improvement restaurants make their way down to Water World, to source the product they want to feature that treatment for dry elbows.

Team will be making a “P.I.T. Stop” to all departments during the month of September. Make sure night and, just hours after being caught, the bounty makes it way to our guests’ plates.

3. Massage onto cuticles to eliminate dryness your Action Plan Boards are current and in tip-top shape and earn the “P.I.T. Stop Seal of Approval.” and stimulate nail growth.

The race is on and engines are revving, so make sure your cars are on track and full speed ahead!” One of the most dramatic representations of the new program is the customized rolling shellfish cart at Michael Mina 74, overflowing with fresh lobster, shrimp, and stone crabs. The cart 4. Rub onto feet to hydrate and condition skin.

Bonus: it also fights athlete’s foot and lowmakes its way through the MM74 dining room to each table; at which time, guests can cuslevel fungus. tomize their own raw bar experience or have their server build a seafood tower for the table.

5. Dab onto lips in place of lip balm. You'll likely find it's more nourishing!

6. Got frizz? Just add a small amount into your hair for instant control.

StripSteak, a Michael Mina concept, is slated to open this fall. The modern alternative to 7. Use it as a makeup remover for the entire the traditional steakhouse setting redefines the classic American steakhouse with all-natface. It's non-irritating—even on the eyes!

Bleau Bar's Action Plan Board Housekeeping's Action Plan Board Front Services' Action Plan Board ural, organic, hormone-free beef, tempered in butter and grilled over mesquite wood.

8. For a highly exfoliating body scrub, mix with sea or rock salt. If you've got sensitive skin, Our newest Signature Dining Outlet will offer plenty of other specialties including Scottish Salmon, Feria recommends using sugar instead.

Berkshire Pork Chop, Grilled 2lb Lobster, and classic American side dishes with a Michael Mina twist— such as Truffled Mac & Cheese and Spinach Soufflé with Parmesan Cream. As part of Team Member 9. Soothe itch and irritation caused by poison ivy, oak or sumac.

Appreciation Days, all Team Members will be entered into the “StripSteak Sneak Peak Raffle,” and 20 lucky Team Members will be the first to try StripSteak before it is open to the public. 10. To stimulate hair growth, massage coconut oil into your scalp.

11. Apply it daily to the skin to help prevent stretch marks during pregnancy.

To enhance this program, the Scholars were introduced to Fontainebleau and to the Hospitality Industry with an in-depth presentation, Front-ofHouse tour and a special visit to Water World.

Class of 2014 Gold Standard Leaders with Kristin Mackey

NEW TALENT PAGE ACTION PLANS | ARE YOU ON TRACK? NOW LIVE ON myFB The new Talent Acquisition Page hosts information for all Team Members and Leaders. Resources including a direct link to Taleo, internal transfer process details, Recruit for Bleau tools, Leadership resources and more are at your fingertips. To learn more, visit Fontainebleau.com/myFB/Talent.

STRIPSTEAK COMING THIS FALL

Wardrobe's Action Plan Board

Human Resources' Action Plan Board

Call Center's Action Plan Board

GUEST SATISFACTION | UNIFOCUS A Snapshot of the New Talent Page

NEW TEAM MEMBER OF THE QUARTER PROGRAM

The Chinese custom of Yum Cha ("drinking tea") is re-interpreted for a contemporary palate with Hakkasan’s new Yum Cha Prix-Fixe Lunch. Hakkasan’s Chef de Cuisine Jian Heng Loo gives Team Members an inside look at how to Make the Yum Cha entrée Stir-fried Grouper with Sanpei Sauce at home.

Fish Ingredients:

Early this year, Fontainebleau introduced Unifocus; a new web-based survey tool that automatically sends a survey upon guest departure, captures and reports real-time data and offers Leaders excellent timely feedback. In addition, Unifocus provides an online dashboard which includes key graphs, important guest comments and helpful tools available via a secure login. Unifocus’s integrated survey response system also ensures each guest receives an appropriate response, reinforcing our service-focused culture.

The new tool has allowed us to make prompt adjustments, important improvements, work as a team, and continue to enhance our service recovery efforts hotel-wide. Overall, guests score us 4.060 out of 5, year-toIt is with great pleasure that we announce the date. How can you play your part to help Fontainebleau achieve our Overall Guest Satisfaction Goal of 4.103? new and improved Team Member & Leader of the Quarter Program! Now, all Team Members can participate in the nomination process.

E M P LOY E E A S S I STA N C E P RO G R A M

Nominees WHO WILL Inand addition, Winners are recognized in a whole WIN? way— with pubYOU DECIDE! new lic recognition through the HR Mentor Program, an exclusive luncheon with the Executive Committee, their choice of prizes, and even a “Morris Walk of Fame.”

Who will win the Team Member and Leader of the Quarter? You Decide! For more information visit the Recognition Page on myFB.

H AKKAS AN ' S N E W "YUM CHA" LUN CH

There are challenges in life that may affect your health, family life and desire to excel at work. To assist, Fontainebleau has partnered with MetLife Group Insurance and United Healthcare to offer free, comprehensive and confidential Employee Assistance Programs (EAP) for both FullTime, Non-Union and Union Team Members. For Non-Union Team Members, MetLife offers telephonic consultations including legal services, stress and anxiety, childcare and eldercare assistance, identity theft recovery services and more. These services are offered 24 hours a day, 7 days a week at 1-800-511-3920 or www.members.mhn.com by using the Company Code “metlifeeap2.”

For Union Team Members, United Healthcare offers an EAP and a Behavioral Health Benefit Program that provides confidential support for issues like finding a daycare, living with a chronic condition, mental health or even tobacco cessation. To access, simply call the tollfree number on the back of your Identification Card or log on to www.liveandworkwell.com.

Grouper Thai Sweet Basil Scallion Onion Garlic Dried Chili Red Bell Pepper

10 ounces 10 whole leaves 3 stalks, sliced into pieces ¼, cut into large cubes 5 cloves, cut in half 3, cut in half ¼, cut into large cubes

LA CÔTE’S NEW

“SUNDOWN LOUNGE”

Preparation: Above: Hakkasan's Stir-fried Grouper with Sanpei Sauce

Sanpei Sauce Ingredients: Taiwanese Black Vinegar 240 milliliter Ground Bean Sauce 3.5 ounces Taiwanese Soy Sauce 200 milliliter Chinese Rice Wine 200 milliliter Taiwanese Soy Paste 236 milliliter Chili Bean Sauce 2.6 ounces Sugar 7 ounces Dark Soy Sauce 35 milliliter (Sanpei Sauce can also be found at local markets)

1. Marinate the grouper in salt, sugar, potato starch, and white pepper.

2. Pan-fry the fish on both sides until golden brown. Remove from pan.

3. Lightly sauté the basil, scallion, garlic, dried chili, and red peppers.

4. Once the ingredients release their full flavors, add the fish back into the pan.

5. Add the Sanpei Sauce, evenly coating the fish.

6. Slowly heat the ingredients together until the sauce begins to syrup.

La Côte’s Sundown Lounge Area

La Côte’s new Sundown Lounge celebrates magic hour every Saturday evening with specialty cocktails and sharable appetizers, bottle specials, and musical entertainment.

Guests attending Sundown Lounge will enjoy an array of sunset cocktails and bites from 7 p.m. to 10 p.m., accompanied by sounds from DJ Jax and Felipe Kaval, along with live entertainment.

4A | VOLUME 4 ISSUE 1

Fontainebleau Playbill

QUARTER RECAP IN PICTURES

Fontainebleau Playbill VOLUME 4

QUARTERLY EDITION

NO. 1

SEPTEMBER 2014

EXTRA! EXTRA! READ ALL ABOUT IT! FONTAINEBLEAU'S PARTNERSHIP WITH CHEZ BON BON OPEN! FLORIDA INTERNATIONAL UNIVERSITY Felix Oquendo Sets Up for Free Smoothie Day

Team Members Enjoying the Overnight Team Member Breakfast

PHILIP GOLDFARB ASSUMES BOARD CHAIRMANSHIP AT F I U ' S C H A P L I N S C H O O L O F H O S P I TA L I T Y Philip Goldfarb was recently appointed the esteemed position of Chairmanship of the Board at the Chaplin School of Hospitality at Florida International University (FIU). Phil has remained an influential alumnus of the Chaplin School of Hospitality since his graduation. Most recently, he served as Vice Chair and has been an active member of the board for almost a decade.

Phil’s education at the Chaplin School of Hospitality is the foundation of his extensive career in the hospitality industry. He was awarded the Hospitality school’s “Torchbearer Award” as well as the University’s prestigious “FIU Medallion” in 2007 and the Miami Beach Chamber of Commerce “Excellence in Tourism Award” in 2013.

“I am deeply honored to assume the Chairmanship of the Board of Directors at my alma mater, Chaplin School of Hospitality. I will approach this opportunity with enthusiasm and dedication, and look forward to using the expertise I have gained throughout my years in the hospitality industry to benefit the students, programs, and overall Chaplin School of Hospitality,” Phil said.

Free Massage Day for All Team Members

FONTAINEBLEAU BRANDS FIU'S BASKETBALL ARENA Flo Rida Performs at iHeartRadio BleauLive Ultimate Pool Party

Team Members Enjoying the Healthy Snack Giveaway Day

Team Members at the Fit For Bleau Wellness Seminar Display Their Raffle Prizes

COMING UP FOR ALL TEAM MEMBERS SEPTEMBER

• International Housekeeping Week 2014 • Bleau Goes Pink Fundraising • Team Member Appreciation Days: • • • • • • • • •

$45 25 minute Massage or Facial at Lapis Spa $85 50 minute Massage or Facial at Lapis Spa $55 Manicure/Pedicure Combo at Lapis Salon Team Bleau Exclusive Rate + 50% Off Cabana Free Lapis Spa Kit with $30 Purchase at Lapis Retail Free Bleau Bootcamp Classes Free Makeup Class 50% Discount at BleauSignature Exclusive Staples Discount

OCTOBER

• • • •

Health Fair Pumpkin Carving Contest Race For the Cure 2014 Team Member Appreciation Days:

• Bleau Goes Pink Pre-fix Menu + 10% Team Member Discount • StripSteak "Sneak Peak" Raffle • Special Team Bleau Menu at Café 54 every Friday • $45 25 minute Massage or Facial at Lapis Spa • $85 50 minute Massage or Facial at Lapis Spa • $55 Manicure/Pedicure Combo at Lapis Salon • Team Bleau Exclusive Rate + 50% Off Cabana • Free Lapis Spa Kit with $30 Purchase at Lapis Retail • Free Bleau Bootcamp Classes • 50% Discount at BleauSignature • Exclusive Staples Discount

NOVEMBER • • • • •

Annual Team Member Event Team Member Engagement Survey Free Thanksgiving Turkey Giveaway Thanksgiving Lunch/Dinner at Cafe 54 Team Member Appreciation Days:

• Team Bleau Exclusive Rate + 50% Off Cabana • Free Lapis Spa Kit with $30 Purcahse at Lapis Retail • 50% Discount at BleauSignature • Exclusive Staples Discount

DECEMBER • • • •

Overnight Team Member Breakfast Annual Door Decorating Contest Holiday Happenings at Cafe 54 New Year's Eve/Morning Breakfast at Cafe 54

Chez Bon Bon Just Before Doors Opened

The much anticipated Chez Bon Bon is open!

Paying homage to the hotel’s original coffee and patisserie shop, Chez Bon Bon offers gourmet chocolates, specialty cakes, pastries, gelatos, cupcakes, light bites and quick lunch items.

Guests can satisfy their sweet tooth with mouthwatering delights by Fontainebleau’s award-winning Executive Pastry Chef Jordi Panisello and Pastry Team. Live-action stations allow shop-goers and passersby to marvel at the creation of exquisite quality truffles, pralines, bonbons, fudge and more, prepared daily in a variety of signature flavors and styles. All of Chez Bon Bon’s offerings are blended, designed and crafted in the chocolate shop in the Back-of-House Pastry kitchen.

For those celebrating a special occasion or simply looking for a treat, resident Cake Artist Angela Louise Encio has created a wide range of confections with designs that incorporate modern and creative elements. Guests can make an appointment with Angela for custom cakes with mesThe FIU Basjketball Team Gets Ready for Their Game Philip Goldfarb Honored and Accepts Team Jersey saging, unique themes and one-of-a-kind flavors Fontainebleau proudly partnered with Florida International University (FIU) and put its name up or they can take advantage of ready-to-go cakes, in lights at the FIU Arena. Fontainebleau got the ball rolling by placing signage right as you enter the Main perfect for last-minute dinner parties or get-toEntrance of the arena, at the ticket booth, outside FIU's VIP suites, and to the right and left of the scoreboard. gethers. Team Members can enjoy all the Chez Bon Bon has to offer at a 20 percent discount.

At the home opener, the University's basketball program honored Fontainebleau for their partnership, where FIU Associate Athletic Director of Development, Chris Bultinck, presented a team “Not only does Chez Bon Bon revere the Fontainejersey to Philip Goldfarb. The partnership continues for four more years, creating brand leverage bleau’s original coffee shop, it offers a variety of for Fontainebleau, with an average 260,750 fans and 200 plus events at the arena on a yearly basis. savory and sweet treats that will surpass any other offerings available in town,” said Philip Goldfarb.

HOSPITALITY & TOURISM INTERNSHIP PROGRAM

Fontainebleau’s Talent Acquisition Team and Florida International University (FIU) are partnering to create a pipeline of qualified candidates from FIU’s Chaplin School of Hospitality and Tourism Management (CSHTM) into the Hotel.

“Our goal is to position Fontainebleau Miami Beach as an employer of choice among these potential candidates,” said Erica Franck, Assistant Director of Human Resources.

The program will be open to all pursuing Bachelors and/or Master’s Degree-seeking students at the Chaplin School of Hospitality and Tourism Management. In addition, Fontainebleau will be listed as a Corporate Partner on the FIU CSHTM website. Additional opportunities for involvement to include mentoring, keynote speakers, mock interviews, shadowing, a “behind-the-scenes” tour of Fontainebleau, and student event sponsorships.

The Chez Bon Bon Team Celebrates on Opening Day

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