SHADOW RIDGE PRO SHOP ASSISTANT Job Description - May to September, 2018
Working under the direction of the Pro Shop Manager, the Pro Shop Assistant is responsible for assisting the Golf Professionals in overseeing of all aspects of the Pro Shop, in Golfer Services and with the Starters and Marshalls. This position must support the Shadow Ridge Golf Club by ensuring a welcoming and service-oriented atmosphere in the Pro Shop and Golfer Services.
JOB DUTIES
GENERAL OPERATIONS ●
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To ensure golf club members, guests and public-play golfers comply with club policies and procedures and, where necessary, takes action to correct non-compliance To address member, guest or staff concerns in a professional and positive manner. If unable to resolve, forward the issue(s) to the Head Golf Professional To maintain clear and timely communication with all other departments
TEE TIME MANAGEMENT ● ● ●
Proper management of the tee sheet booking procedure Proper public tee time reservations Make sure customer profiles are up to date
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Responsible for promoting retail sales of merchandise for both soft and hard goods Follow appropriate procedures for use of demo clubs, repairs, etc. Promote sale of Gift Certificates
RETAIL OPERATIONS
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FACILITY & EQUIPMENT ●
Ensure that the Golf Shop and Golfer Services areas are kept neat and tidy at all times