PRIMA 2022 Webinar Series

Further your public sector risk management education without leaving the office!

PRIMA’s Webinar series features top presenters delivering risk knowledge right to your desktop.

REGISTER AT primacentral.org/ education/webinars

PRIMA’S 2022 RISK MANAGEMENT SERIES IS FREE FOR MEMBERS. Visit www.primacentral.org today to register for individual webinars or for the entire program.

JANUARY 19 • Skyrocketing Liability Claims and the Casualty Market FEBRUARY 16 • The Price of Leadership MARCH 16 • Cyber Security: More Than Insurance Coverage APRIL 20 • I Thought I Was an Additional Insured MAY 18 • The Change Cycle: Building Resilience & Success in a World of Change JUNE 29 • You Have Insurance but Do You Have Coverage?: Emphasis on Exclusions and Coverage Gaps JULY 27 • Risk Management’s Role in Addressing the Insider Threat Security Risk AUGUST 31 • Confessions of a Traveling Zombie: Four Tools to Navigate to Great Human Performance SEPTEMBER 28 • Risk Owners: Who, How and What Do They Do? OCTOBER 26 • Risk Management in a Time of Volatile Insurance Markets and Ever Increasing Natural Disasters NOVEMBER 16 • Active Shooter: Prevention and Preparedness DECEMBER 14 • The Power of Partnerships in a Continuously Connected World

JANUARY 19 | 12:00 PM – 1:00 PM EST

Skyrocketing Liability Claims and the Casualty Market SPEAKER: Carleen Patterson, ARM-P, CIC, CRM, FVP, National Practice Leader, Alliant Insurance Services, Inc. The public entity casualty market continues to be challenging — especially in jurisdictions with no tort caps or sovereign immunity protections. This session will cover the current challenges in the liability market, what is driving increased costs of liability claims and what public entities can do to positively impact their casualty program given external factors.

ATTENDEE TAKEAWAYS: 1. Identify key challenges in the casualty insurance market 2. Understand the biggest contributing factors 3. Learn what you can do to have a positive impact on your casualty program given external factors

FEBRUARY 16 | 12:00 PM – 1:00 PM EST

The Price of Leadership SPEAKER: Randy Anderson, CSP, Co-Founder and Independent Training Consultant, E3 Professional Trainers, LLC Leading is something that usually happens long before a person is granted a “position of authority.” Prior to becoming a manager or supervisor, leaders establish themselves as a person of influence, regardless of title.

Being an effective leader, however, isn’t easy, and it comes at a cost. Anyone can make suggestions or complain about those that are above them but having the courage to make decisions that affect others and persevering through the frustrations and challenges to make a real difference is something not everyone is willing to do. In this session, attendees will learn the difference between influence and authority and how to maximize their impact through correctly utilizing both.

ATTENDEE TAKEAWAYS: 1. Confront tendencies to manage when you should be leading, and be equipped to refocus on people and culture rather than tasks as often as possible 2. Learn an equation for building a legacy of leadership and the three keys to developing broader influence and impact with subordinates, peers, and even team members at a higher level within their organization 3. Incorporate a double-barreled approach of initiative and commitment to generate a higher level of employee engagement and empowerment

Register at primacentral.org/education/webinars

MARCH 16 | 12:00 PM – 1:00 PM EST

Cyber Security: More Than Insurance Coverage SPEAKER: Margaret Penado, CPCU, ARM-P, APA, Risk Manager, Coconino County, AZ Cyber security is today’s hot topic and rightly so. Rapid advancements in technology, computing power and data storage in the technological revolution have resulted in a heavy reliance upon the internet and computers in operations that has created vast cyber vulnerability.

To protect against such losses and assure continuity of operations, any organization must take active and robust defense measures, and pre plan its mitigation and recovery efforts should they fall prey to a cyber attack. This webinar will explore current best practices to strengthen your organization’s cyber security, and your readiness to swiftly mitigate and respond to a cyber attack or breach should one occur. In addition, up for discussion will be the rising threat to critical infrastructure in cyber attacks and best practices in this area for defense and attack response readiness.

ATTENDEE TAKEAWAYS: 1. What are the best practices for cyber security?

APRIL 20 | 12:00 PM – 1:00 PM EST

I Thought I Was an Additional Insured SPEAKER: David Parker, ARM-P, CPM, IPMA-SCP, Director, Enterprise Risk Management and Compliance, Pima Community College The day a large claim arrives and you discover you didn’t have the coverage or status you thought you had will not qualify as one of your better days. Don’t be surprised at one of those critical moments! Develop a process to ensure appropriate insurance requirements are included and you receive what parties agreed to. You also can’t do it all by yourself, which means training a team and managing COIs, not just filing them. Ensure that the words, “but I thought . . .” never apply to this topic.

ATTENDEE TAKEAWAYS: 1. Develop contract language that leaves no doubt as to what is required and how it must be documented 2. Identify higher risk agreements and activities that require extra attention 3. Review options for actively managing COIs instead of just filing them

2. What training is recommended for staff to strengthen an entity against cyber attack?

3. What is the rising threat to critical infrastructure through cyber risk?

4. What can be done now to mitigate a cyber attack should one occur?

Register at primacentral.org/education/webinars

MAY 18 | 12:00 PM – 1:00 PM EST

The Change Cycle: Building Resilience & Success in a World of Change SPEAKER: Jackie Martin, CEO & Founder, A Matter of Motivation Feeling overwhelmed or exhausted by recent change but desire to feel more positive, flexible and hopeful? Learn what change really is and why we think, feel and behave the way we do in changing times. Discover how to use change as a catalyst to build your own resilience as a leader and improve your ability to guide your team through uncertain times.

ATTENDEE TAKEAWAYS: 1. Discover the predictable and unpredictable elements of how we deal with change 2. Recognize the specific skills each person needs to move through the next stage of change 3. Create a plan for yourself and others to move through change more smoothly and positively

JUNE 29 | 12:00 PM – 1:00 PM EST

You Have Insurance but Do You Have Coverage?: Emphasis on Exclusions and Coverage Gaps SPEAKERS: Jeff Buyze, CPCU, CIC, Commercial Lines Senior Property Analyst/Assistant Vice President, USI Insurance Services LLC Daniel Sims, Jr., Senior Client Executive/Vice President, USI Insurance Services LLC Todd Caton, CLCS, SBCS, Senior Commercial Lines Account Manager, USI Insurance Services LLC In this presentation, attendees will learn how to interpret the language that lies within their coverage policy and how their coverage could be affected. Also up for discussion are negotiation methods that will aid in garnering better claim outcomes. Attendees will walk away with the presence of mind to choose the coverage that is ideal for their entity.

ATTENDEE TAKEAWAYS: 1. Learn how to read your policy 2. Understand how coverage is impacted 3. Negotiate toward better claim outcomes 4. Replace the carrier if possible

Register at primacentral.org/education/webinars

JULY 27 | 12:00 PM – 1:00 PM EST

Risk Management’s Role in Addressing the Insider Threat Security Risk SPEAKER: Robert Emery, DrPH, Vice President for Safety/Professor of Occupational Health, University of Texas Health Science Center at Houston While organizations maintain many layers of controls to prevent outsiders from gaining unauthorized access to cause loss or harm, persons who have been granted legitimate access can become an “insider threat” and, because they are very difficult to detect, cause more than $100 billion in losses annually. This presentation will provide attendees with the weapons to tackle security hazards set in motion by those behind the curtain.

ATTENDEE TAKEAWAYS: 1. Identify insider threat risks 2. Recognize risk factors 3. Enable some interventions to address the vulnerability

AUGUST 31 | 12:00 PM – 1:00 PM EST

Confessions of a Traveling Zombie: Four Tools to Navigate to Great Human Performance SPEAKER: Tim Page-Bottorff, CSP, CIT, Senior Consultant, SafeStart Have you ever stopped and watched what goes on around you in your surroundings? Whether it occurs in your neighborhood, at the airport or at a local sporting event, it’s bound to happen soon. People walking around like zombies.

Everywhere! People wandering around aimlessly. People walking around and staring at their phones while they move with zero purpose. Zombies. The speaker for this session will share lessons from his adventures of taking more than 60-70 trips a year, which includes some of his mistakes and some of his observations. Some of what will be shared could have ultimately been fatal if the circumstances were right.

Finally, the speaker will provide four tools to increase human performance and try to get rid of the zombie-like mindset much of us have adopted.

ATTENDEE TAKEAWAYS: 1. Understand that no one really is a zombie, but we all make zombie-like moves 2. Gain insight into why sharing mistakes is more important than hearing them 3. Become equipped with four tools to navigate poor human performance

Register at primacentral.org/education/webinars

SEPTEMBER 28 | 12:00 PM – 1:00 PM EST

OCTOBER 26 | 12:00 PM – 1:00 PM EST

Risk Owners: Who, How and What Do They Do?

Risk Management in a Time of Volatile Insurance Markets and Ever Increasing Natural Disasters

SPEAKER: Dorothy Gjerdrum, ARM-P, Senior Managing Director, ERM Practice, Arthur J. Gallagher

SPEAKER: Andrea Brazil, Executive Vice President, Towne Insurance

The selection and training of risk owners is critical to managing risks across your organization. How do you get the right people on board? What training is most effective and how do you communicate expectations and establish accountability? These are the burning questions attendees will focus on during this webinar.

This presentation will review examples of recent disasters that had a significant impact on the insurance marketplace.

Some are natural and others are geo-political. Also up for discussion will be major commercial lines of coverage and trends in each line, providing a connection from disasters to influences.

ATTENDEE TAKEAWAYS: 1. Understand the important role that risk owners play

ATTENDEE TAKEAWAYS: 1. Identify trends in various lines of commercial insurance

2. Learn how to identify, engage and train risk owners

2. Understand influences behind the trends

3. Consider key issues, such as accountability and reporting 4. Learn from the mistakes and good examples of peers

Register at primacentral.org/education/webinars

NOVEMBER 16 | 12:00 PM – 1:00 PM EST

DECEMBER 14 | 12:00 PM – 1:00 PM EST

Active Shooter: Prevention and Preparedness

The Power of Partnerships in a Continuously Connected World

SPEAKER: Paul Timm, PSP, Vice President, Facility Engineering Associates, P.C.

SPEAKER: Kelvin Coleman, Partner, IBM Consulting

Shots fired! The specter of an active shooter incident is one of the top issues that causes administrators to lose sleep.

Years ago, schools adopted lockdown procedures designed to delay the shooter’s access to students and staff until law enforcement officers could affect the situation. In response to more recent incidents, this session will bring attendees up-to-date on pertinent developments regarding active shooter preparedness.

ATTENDEE TAKEAWAYS: 1. Learn about ways to improve emergency preparedness 2. Attendees will receive helpful web-based resources

As the technology landscape evolves, products and processes are becoming faster and more accessible.

What about the partnerships to help secure our data in a continuously connected world? In this session, the presenter will discuss resources and human-centric focus on best practices for implementing public and private sector partnerships to mitigate the risk of cyber threats.

ATTENDEE TAKEAWAYS: 1. Learn how to identify key resources to address key issues 2. Learn best practices to facilitate public-private partnerships with regards to cybersecurity

3. Attendees will be informed about specific and current active shooter protocols

Register at primacentral.org/education/webinars