DIALOG AXIATA
From an external point of view, Dialog employs a wide range of customer channels to ensure that people can access the services they need, whenever, wherever, and however they prefer. Though a lot of these preferences are linked across generational lines, with “millennial customers preferring self service and digital channels, as opposed to older customers who would rather speak to someone on the phone or face to face,” De Zoysa adds that “more and more, we're seeing people from older generations realise that it is in fact faster to use a self-service channel to pay your bill. We try to make sure
