December / January 2023 - 2024
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The digital renaissance of the last 25 years has undoubtedly benefited a handful of companies and further intensified wealth concentration. However, with the adoption and betterment of decentralized technology we are not only witnessing a consequential redistribution of wealth but the opportunity to advance the inclusive prosperity upon which these original technological advancements were premised. This is the vision Pavan Agarwal has had as he built AI technology to change financial services so that all segments of society, particularly those who have been left behind and forgotten, are empowered to build generational wealth through equal access to financial instruments that enable strategic investments, particularly in real estate. Because the vision is encapsulated by his mission statement that “Nothing is Beyond Reach,” Pavan created Angel Ai. She is an Ai personal assistant, rooted in empathy and humanity, at everyone’s fingertips and she keeps you proactively informed while organizing your financial life.
Pavan is the CEO of Celligence and Sun West Mortgage Company, the son of Indian parents who came to California in the early 70’s. His father, Hari Agarwal, set up a home financing business in 1980 and Pavan worked in every facet of the business. He tells us how the see business seeds of their technology mindset were sown early “I was 13 when my father spent five percent of ve our family’s net worth on a computer system. He told me to use it to compute complex mortgage calculations that were beyond the reach of doctorates in mathematics. Not only did we solve the problem, but we had a computer-generated application process years before anyone else and we established a culture of technological innovation. We are a cultural unicorn unicorn. “
Armed with a vision, a passionate team, a unique culture, and established rela relationships, Pavan took over the business durin during the most challenging times. With selfless commitment, the team worked, sacrificed, and navigated Sun West through the 2008 financial crisis. The team has been inspired and motivated by the blessings from the tens of thousands of people that they have guided to build generational wealth through real estate investments. 43 years young, it is one of the largest privately held mortgage companies, has an all-minority board that is three-quarters female. Having serviced over $60 billion in Mortgage-Backed Securities and currently holding $20 billion in mortgage servicing, Pavan takes a casually honest approach in discussing real-world economics and why the financial industry is reluctant to change due to inertia and the excuse of regulatory complexities.
Pavan and his team have created Angel Ai. She learns volumes of new text in near real time. Angel Ai is never wrong, and the user need not perform prompt acrobatics to receive meaningful answers. She can be trusted to decision big ticket financial transactions Angel Ai has a chat user interface that ons. is intuitive and empathetic, so much so, that she captivates and inspires the user such that he t t nd he r the process of giving his personal & financial p s iv n s p s l n cia information to Angel Ai is comforting, intuitive, and yes, empathetic. Angel Ai has patent e,iv d y s, m a h ic. ge pat pending chat/blockchain integration for instantaneous financial transactions, even for the most complex financial use cases like mortgages. This is the technology that has been built and patented (11 awarded and 69 pending) and many more in the filing process. Pavan spoke passionately about the team. “Our scientists & engineers, we call them Brillianeers, took inspiration from nature to achieve this with a new paradigm Celligence has engineered paradigm. patent pending neuro stem cells These neuro atent ent p n i g o s e c lls he e eur cells. cells self-generate and evolve and interconnect to solve complex problems. These neuro ect c e e r e eu cells are the backbone of Angel Ai and she has el a e b n o i he s been 100% trusted to decision tens of billions of dollars of financial transactions over the past several years.” years ”
Angel Ai is functioning as the world’s first practical personal assistant. The technology works so well that, unlike most Ai startups or chat GPT off shoots, Celligence is in the black. While Angel Ai has been in full production for industry professionals for years, work remains to converge the many patents into a ubiquitous platform that is delivered into the hands of worldwide consumers and assists consumers in vast aspects of their lives which include event management, customer care & retention, credit repair, home finance and all aspects of the home purchase journey.
Pavan spoke his vision, “I am an engineer, by education and by heart. As a child, I was encouraged by my father to use technology as the solution to simplify outdated systems for financial products, but we also put the human at the heart of everything we do – we call it Empathetic Technology. That is what Ai is all about: using machine learning in combination with human expertise to streamline an unnecessarily slow process across the spectrum. Trust is the life blood of financial services, and we need to educate consumers how Angel Ai has redefined trust by delivering objective and accurate results – 100% trusted* . We have designed safeguards to ensure the safety, accuracy, and reliability of Ai generated financial decisions, giving people a new level of confidence. Angel Ai’s paradigm is deterministic, not probabilistic, to ensure 100% accurate responses. This coupled with our remarkable achievements in fair lending (swmc.com/fairlending), Ai in business is an area of importance that transcends all others.”
The mortgage loan process feels like a relic from a bygone era. Manual documentation and a reliance on linear communication is a testament to its inefficiency. Still today, mortgage banks have systemically discriminated against complex circumstances, which disproportionately occur for lower-income or minority borrowers. Be it prior bankruptcies, immigration status, extenuating credit events, or multiple job changes, these applications are often set aside in favor of more “conventional” profiles with a higher likelihood of closing. This has led to AngelAi being called the “Home of Fair Lending”, because of her democratization of the home buying process. As the world grapples with widening economic disparities, tools like AngelAi have become arities, solutions to ensure that the American dream is accessible to all, irrespective of their financial complexity.
AngelAi is another step forward for the vision started by Pavan’s Father and he continues their 43-year journey. Celligence, her technology incubator, has developed the next generation FinTech platforms based on empathetic technology. For Pavan and AngelAi a brilliant future awaits, and that future is artificial intelligence trained on human joy, love, and spirit. “We have an amazing team of Ai scientists and engineers, and we are hiring more every day. But beyond this, they are all driven by a core convic- is, e e d v o on tion that all life is magical and when you on t ll e i a a d w e integrate intellect with the heart, nothing is egratent e t w a beyond reach.” AngelAi has already ac- eyond o d r c . ” el i h s re d acomplished millions of complex requests. omplished ish d million f com l req es . You can experience and find out more at a xp i n n u e nd www.AskAngel.Ai
Today Angel Ai is already bringing together home buyers, realtors and mortgage professionals allowing for fast, efficient, and trustworthy execution of the home financing process. Beyond the immediate benefits of AngelAi, Pavan described a bigger opportunity, “In the past decades, income inequality has reached record highs. However, with our Ai technology, Celligence has managed to decrease decline rates significantly: by almost 50% among minority groups, meaning more of them can become homeowners.
*When the loan application is submitted to Sun West Mortgage Company, Inc. (nmls 3277, see back cover for licensing information), Sun West Mortgage Company will honor the guidance and decisions that AngelAi gives during the loan origination process, provided that the information provided is complete, accurate, and the terms of the transaction and the borrower’s financial and credit profile does not change from what was provided. ChatGPT is a registered trademark of OpenAI. Realtors® is a registered trademark of National Association of Realtors®.
Sun West Mortgage Company, Inc. NMLS ID#3277, www.nmlsconsumeraccess.org. Equal Opportunity Lender, holds a Financing Law License (#6030119) [Loans made or arranged pursuant to a California Financing Law license], Real Estate Broker, California Department of Real Estate; sponsors an Individual MLO License (#100053043) for Gurpreet Singh Pahwa (NMLS ID 344709|D: (562) 270-1930), the “Responsible Party”; licensed by the Delaware State Bank Commissioner to engage in business in Delaware under license number #9970, expiration date 12/31/2023; an Illinois Residential Mortgage Licensee (#MB.6760356), licensed by the Illinois Department of Financial & Professional Regulation - Residential Mortgage Banking, 555 West Monroe Street, 5th Floor, Chicago, Illinois 60661, General Inquiries: 1-888-473-4858, TYY: 1-866-325-4949; a Kansas licensed mortgage company License (#MC.0025313); Georgia Residential Mortgage Licensee; Licensed in Massachusetts as a Lender Lic. No. ML3277; licensed by the N.J. Department of Banking and Insurance; licensed Mortgage Banker - NYS Department of Financial Services; Ohio Lic. No. RM8500093.000; Mortgage Banker (101 San Patricio Ave. Maramar Building Suite Ph-6 Guaynabo, Puerto Rico 00968); Rhode Island Licensed Lender; licensed residential mortgage loan originator; Washington (#CL-3277); licensed in Connecticut as Mortgage Possible; in Utah as Sun West Mortgage USA, Inc. For licensing information, go to: www.nmlsconsumeraccess.org. 18303 Gridley Rd, Cerritos, CA 90703, Phone: (800) 453-7884. Refer to https://www.swmc.com/TXdis to view Texas Complaint Notice and Servicing Disclosure. Celligence International, LLC. is one of the fastest growing fin-tech and Ai companies. Celligence has engineered a novel Ai that is evolving and self-generating neural-cells which come together to solve complex problems. The Celligence Ai is deterministic, not merely generative, and it delivers 100% accurate and trustworthy responses, as is required for financial transactions. At Celligence, a team of brilliant engineers are expanding the boundaries of the financial services industry through innovations in mobile applications, customer acquisition, retention algorithms, and Ai based process automation continuously filing new patents supporting our technology.
