A signature investment brochure

signature

A Investment

S I G N ATUR E … WI T H YO U ALL T H E WAY MMJ Wollongong is excited at the opportunity to represent you in the management of your Signature investment.

We have been involved in the development from the ground up … monitoring the progress daily.

Since early 2017, we looked on as the enormous hole was dug, allowing for deep foundations. All the while, our offices rattled to the hum of extensive, high quality construction.

We witnessed each unit progressively coming to life with the very best fixtures and have navigated the scaffolding between levels 18 and 20 to physically stand on the highest roof in Wollongong.

Now, as we approach completion, we are proud to provide you with information about your team of Signature specialists and the opportunities we’ve negotiated on behalf of our Signature Investors.

In this booklet, you will learn about our services, how we have pooled our resources and negotiated strongly for exclusive MMJ rates for your marketing, blinds, depreciation schedules and landlord insurances. Rates we believe no other agent will be able to match.

We are also pleased to offer Signature clients a reduction in our standard management fee, to match our family and staff rate.

Since we’re located right next door, and we’re the only agents allowed early access to the development for the purposes of showing potential tenants, you can rest assured that you will receive the best available service. Our extensive Signature knowledge, vast team experience and resources, plus our very special attachment to Signature, will assist in securing you the very best tenant and the very best rental return in the market place.

We understand that there is a lot of information here, as we believe in arming our clients with all the knowledge required to make informed decisions. I will be in contact with you in the coming week to review your needs and provide answers to any questions you may have.

In the meantime though, please feel free to reach out if you require any immediate assistance.

At your service,

BARBARA COOPER. SIGNATURE CLIENT SERVICES MANAGER

RESIDENTIAL M A N AG E M E N T

HOW OUR TEAM WORKS

N I CO L E H O R N E D E PA RT M E N T M A N AG E R

DEBBIE CRAMP

ACCOUNTS

LEONIE RYA L L

B A R B A R A CO O PE R CLIENT SERVICES MANAGER

CAT H E R I N E PAT M A N

SENIOR PROPERTY MANAGER

ASSISTANT

A N N E- M A R I E BERGMAN

BRONTE EMR

PROPERTY MANAGER

ASSISTANT

MEGAN O L I VE R

CA R LY DRAIN

PROPERTY MANAGER

ASSISTANT

T YL E R F I L I PPI

LETITIA MILLER

LEASING CO N S U LTA N T

ADMIN

MMJ Wollongong has been servicing the Illawarra in Real Estate for over 60 years and offers more Real Estate services under one roof than any other agency in the Illawarra.

Our Property Management team comprises 11 phenomenal performers with a combined experience of over 150 years and our team is structured so that every person has a specific role.

MMJ Wollongong has carefully designed the allocation of roles, to allow each team member to be specialists in their field and masters of service.

This ensures your Property Managers are dedicated to managing your investment, including maintenance, tenancy management and annual market rent reviews.

Each Landlord is assigned a designated property management team of two, what we call a ‘pod’.

This pod consists of a property manager and an assistant, to ensure there are always two people fully across all matters to do with you, your property and your tenant, in the event someone is on leave.

My role is to work with new Landlords to market their property effectively, maximise rental returns and obtain fantastic quality tenants right from the outset.

We have a designated Leasing Consultant to show properties at times convenient to potential tenants to assist in getting your property leased quickly.

Our Department Head oversees compliance to industry and company procedure and ensures that client expectations are being met.

Finance and Administration team members handle all trust accounting, invoicing and administration.

This frees up our property managers to specialise in exactly that, managing your investment.

It’s critical to MMJ Wollongong that our clients experience the highest quality Property Management service possible.

OU R T R AC K R ECO R D

Our realestate.com.au statistics show: NUMBER 1 IN RESIDENTIAL LEASING

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NUMBER 1 IN DAYS TO LEASE

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WH AT YO U CA N EXPECT F R OM U S

Property Management encompasses a large range of skills including, monitoring, in-depth legislative interpretation, and problem-solving expertise.

As such, MMJ Wollongong insist on having well-trained and highly experienced, career Property Managers who are at the top of their field.

The highest level of on-going training in all facets of property management combined with industry leading policies and procedures, also helps to set our team apart.

The activity and expertise you can expect from us includes, but is not limited to: • • • • • • • •

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Annual rent reviews ensuring your return on investment is maximised A specialised Leasing Consultant to arrange inspections, answer enquiries and show prospective tenants All staff undertake regular professional training to build on negotiation and tenant management skills All staff remain fully educated on all legislative changes in this rapidly evolving industry Full suite of professional marketing tools ensuring your property benefits from the furthest reach to potential tenants Rigorous tenancy application process by obtaining rental references, confirming employment, calculating affordability, checking character references and cross checking with the TICA database Recommend tenants and ensure they will fit in with the neighbours and surrounding property Conduct ingoing condition reports to be provided to the tenant and returned by the tenant within seven business days. The tenant must return the premises in the same condition, excluding fair wear and tear, in order to claim their bond back at the end of the tenancy Prepare leases ensuring compliance with the Residential Tenancies Act 2010 (NSW) Enter into and sign tenancy agreements on behalf of the landlord Routine inspections at 3 months for new tenants and 6 monthly ongoing Detailed inspection reports with photos sent to landlords after each inspection Zero tolerance for arrears and late payers You or your representative can attend your routine inspections if you wish Collection of rent

• Issue receipts for monies received from tenants pursuant to tenancy agreements • Collect and lodge rental bonds in accordance with the provisions of the Residential Tenancies Act 2010 (NSW) • Make claims for the refund of bond monies having regard to rent due and the condition of the premises at the end of each tenancy • Respond to any applications by tenants before the NSW Civil and Administrative Tribunal (NCAT) or the like and represent the landlord in any such proceedings • Exercise the landlord’s rights to enforce or terminate tenancy agreements by service of notices as necessary • Obtain and monitor strata by-laws relating to the property where applicable • Complete proceedings for recovery of possession of the premises • Engage appropriately qualified and licensed tradespersons to effect repairs and maintenance in accordance with the landlord’s obligations and instructions • Pay disbursements from the landlord’s monies as instructed by the landlord such as council rates, water rates, owner’s corporation levies, insurance premiums, maintenance expenses • Ensure the property is compliant with legislative requirements for smoke alarms, blind cords and water efficiency devices • Assess and disclose to the tenant, matters of material fact ensuring the landlord is not liable for future prosecution • Regularly assess and monitor the property for work, health and safety requirements • Prepare annual sales market appraisals for taxation purposes or as general information • Co-ordinate access for bank valuations • Set up and guide tenants through operation of their personal tenant portal in PropertyMe • Set up and guide landlords through operation of their personal landlord portal in PropertyMe

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WH AT WE EXPECT F ROM YOU We are constantly striving to improve our knowledge, systems and processes to ensure we are delivering on our promise to be your partners in property.

However, partnership is a two way street and there’s just one thing we need from you to make this work ‌ Communication.

Some of the areas we need you to be very clear with us in are: Concerns During our journey together, lots of things will go right, and sometimes things could go wrong.

Over the years, we have found that confusion and upset mostly results from a minor break-down in communication and misunderstanding.

To change certain details, we may not legally be able to simply accept instructions over the phone. At times you may need to provide instructions in writing and then we will need to confirm them with you again.

We appreciate there may be a few extra steps involved in comparison with your previous experiences with other agents, however please always know, that we have developed our procedures for the sole purpose of protecting you and your asset.

Collaboration Your real estate goals are an integral part of your financial success. However, we can only help if you tell us what you are trying to achieve.

If you are ever unsure, or find yourself less than satisfied with anything, it is imperative you let us know at the earliest opportunity.

As your partners in property, we pride ourselves on being able to provide you with our expertise and sound real estate experience, to arm you with the knowledge to make informed decisions.

All our staff, our management team and our directors are available for you to provide your feedback and we will use it to improve your experience with us.

We provide the largest suite of real estate services under one roof in the Illawarra, encompassing residential, commercial, business, marketing and town planning.

Changes Over the course of time, some of your details may change. It may be a name or address change, a change in how you want us to manage your bills, or a change in your payment details.

The benefit to you is, the utilisation of our far-reaching resources to assist you with all aspects of your real estate goals, whether it be your Signature investment or other property matters.

Diligence in the appropriate management of your personal information is the force behind many of our internal policies and procedures.

From the ground up, every member of our team is here to help you.

M M J SIGNATU R E C LIE N T EXCLUSIVES As your partners in property, it’s our job to make sure that you’re receiving the very best ancillary products and services at the most competitive rates.

To achieve this, we’ve negotiated MMJ exclusive rates with major providers of depreciation schedules, landlord insurance and window furnishings.

Please see the below links for more information and if you wish to engage these providers, let us know and we will coordinate the process for you.

Depreciation Schedules with MCG Quantity Surveyors

$300 + GST

Here’s a link about MCG? https://www.mcgqs.com.au/whyselect-mcg-quantity-surveyors.php

Discount with Wynstan Blinds

20% off

Browse their range here: https://www.wynstan.com.au/

Landlord Insurance with ABICO Please contact Tyson Burcher to discuss your needs and make sure you let him know that you’re with MMJ: Email: tysonb@abico.com.au Phone: 0414 505 642

Marketing See over for special discounts and subsidies.

HOW ARE WE G OIN G TO MARKE T YO UR INVESTME N T ?

T h e Wo llon g on g c ity sca pe is ra p id ly tran s fo rmin g with n ew d eve lop m e n ts .

Tra d ition al marke tin g for renta l p ro p e r tie s s imp ly w ill n ot do in th e c urre n t climate . An exceptiona l m a rke tin g s trate gy is required.

We h ave fo rmu late d exa c tly tha t .

To e n s u re yo u r p rop er ty a ttra c ts m a ximu m exp o s u re a bove a n d b eyo n d th e re s t , we have crea ted a m a rke tin g s trate gy unlike a ny thin g s e e n fo r re n tal p rop er ties in th e Illawarra.

T h e b e s t par t is , we’re wea rin g t h e b u lk o f th e cos t! In return fo r an u p f ro n t paym ent of $ 499, yo u r p rop e r ty w ill b en ef it f rom a $3, 3 87. 20 c ampaign .

Fur th erm ore, whi l s t compl e t i on is n ot due until Oc tobe r, our ma rketin g ca mpa i g n wi l l com m en ce towa rd t h e e n d of August , to build m om e nt um a n d a c tivity a roun d t h e compl ex .

Com bin e this wi t h M M J excl us i ve ea rly a ccess, a n d we s h oul d have your tena nt secure d a s qui ckl y a s possible, h opef ul l y l i ni n g up wi t h settlem ent .

Non M M J client s wi l l have to wa i t until a f ter settl e m e nt to a dve r t i s e for potentia l tena nt s .

See h ow we’ re g oi n g to ma rke t your proper ty on t h e fol l owi n g pa ge.

MA RKETIN G INVE ST M E N T YOU PAY $ 49 9.0 0 WE S U PPLY A TOTAL VA LUE O F $3, 387. 20!

MARKETING

COST

PROFESSIONAL PHOTOGRAPHY

$110

PROFESSIONAL FLOOR PLAN

$121

3D VIRTUAL TOUR

$299

LETTERBOX DROPS IN TARGET TENANT AREAS

$750

FACEBOOK TARGETED AD CAMPAIGNS

$200

PROFESSIONAL PROPERTY SURROUNDS VIDEO

$799

REALESTATE.COM.AU PREMIER LISTING - 30 DAYS

$148

ADVERTISING COPY WRITING

$55

GRAPHIC DESIGN & MARKETING FEES

$210

TENANT REGISTER YOUR INTEREST EARLY CAPTURE PAGE

$198

DIRECT EMAILS TO MMJ DATABASE

$110

MMJ.COM.AU, DOMAIN.COM.AU, VIEW.COM.AU, ALLHOMES.COM.AU & REALESTATEWORLD.COM ONLINE LISTINGS

$387.20

TOTAL VALUE

$3,387.20

TENANT REGISTER YOUR INTEREST CAPTURE PAGE

FACEBOOK TARGETED AD CAMPAIGNS

Just Listed 2/87 O’Briens Road, Figtree

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INSPECT SAT 1:30PM - 2:00PM We are proud to bring to you this brandnew bespoke contemporary Torrens title gem.

VICTOR SHALALA

Designed for people who love to entertain or simply enjoy an exceptional lifestyle with an immediate impression of luxurious space.

ANGELA SHALALA

0421 307 664 victor.shalala@mmj.com.au

0432 314 164 angela.shalala@mmj.com.au

*Agent’s interest disclosed

MMJ REAL ESTATE

LETTERBOX DROPS IN TARGET AREAS

3D VIRTUAL TOUR

O UR S ERVIC E COMMITM E N T

R e s id e n tial p rop e r ty ma na gem ent is a h igh ly d yn amic ser vice with m a ny m ovin g par ts .

In th e in te re s ts of transpa ren cy, o n th e pa g e s ah ea d we’ ve broken d ow n ea ch ite m, th e ser vices a s s oc iate d an d th e f requen cy, to h elp o u r lan d lo rd s fully un dersta n d t h e exp e n s e s .

O u r s tan d ard man a gem ent fee is 7.7 % , h oweve r we a re plea sed to o ffe r yo u ou r fami ly a n d sta f f ra te of 6 .6% . Th is rate ca n a lso b e ap p lie d fo r you r investm ents o uts id e of S ig n atu re.

MANAGEME N T Frequency: As rent is paid by tenant Amount (Inc . GST): 6.6%

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R e main fu lly e d u c ate d on a ll legisla tive cha n ges in this rapi dl y evol vi n g i n dus t r y Co lle c t re n t Is s ue re ce ip ts for m onies received f rom tena nts pursua nt to te na n cy a g re e m e nt s Ma n a g e te n an t re n t paym ents to ensure rent is pa id on tim e a l l t h e t i m e Ma ke claims for th e ref un d of bon d m onies havin g rega rd to re nt due a n d t h e con di t i on of t h e p re mis e s at th e e n d of ea ch tena n cy R e s p o n d to any ap p lica tions by tena nts before th e NSW C i vi l a n d Admi ni s t ra t i ve Tri buna l ( NCAT ) o r t h e like an d re p re s ent th e L a n dlord in a ny such proceed i n g s (htt ps : //www. n c a t . nsw.g ov. a u/ Pa ge s /cc /Divis io n s / Te na n cy/tena n cy. a spx ) Exe rc is e th e lan d lo rd ’s rights to enforce or term ina te tena n cy a g re e m e nt s by s e r vi ce of n ot i ce s a s n e ce s s ar y U n de r take rou tin e p e riodic inspec tions on beha lf of th e la n dl ord to e ns ure t h e g ood on g oi n g m a i n te n an ce an d c are of th e proper ty O b t ain an d m o n itor s t ra ta by-laws rela tin g to th e proper ty wh e re a ppl i c a bl e (htt ps : //www. fa ir t ra d in g .n sw.gov. au/ h ousin g-a n d-proper ty/stra ta -a n d- communi ty- l i vi n g /s t ra t a - s ch e m e s ) Co mp le te p roce e d in gs for recover y of possession of th e pre mi s e s E n g a ge ap p rop riate ly qua lif ied a n d licensed tra despersons to e ffe c t re pa i rs a n d ma i nte na n ce i n a cco rd an ce w ith th e la n dlord’s obliga tions a n d instruc tion s E ns u re th e p ro p e r ty is com plia nt with legisla tive requirem e nt s for S m oke Al a rms , B l i n d Cords , Swimmin g Po ols , S pas a n d Wa ter Ef f icien cy devices As s e s s an d d is clo s e to th e tena nt m a tters of ma teria l fa c t e ns uri n g t h e L a n dl ord i s n ot l i a bl e for fu t ure p ros e c u tion R e gu larly as s e s s an d m onitor th e proper ty for work , h ea lth a n d s a fe ty re qui re m e nt s Ma n a ge leas e re n ewals with preferred tena nts & issue rent i n c rea s e s i n a ccorda n ce wi t h ma rke t co n d itio n s Pre pare an n u al S ale s ma rket a ppra isa ls for ta xa tion purpos e s or a s g e n e ra l i nforma t i on Co - ord in ate a cce s s fo r ba nk/ insura n ce/deprecia tion va lua t i ons a s re qui re d

MANAGEME N T

ADM IN Frequency: Monthly Amount (Incl. GST): $5.50 • Pay dis b u rs e m e n ts f ro m th e la n dlord’s m onies a s instruc ted by t h e l a n dl ord s uch a s Coun c i l ra te s , Wate r rate s , Ow n er ’s corpora tion levies, Insura n ce premi ums , ma i nte na n ce ex pe ns e s • Pre pa re m o n th ly s tate m ent for L a n dlord’s records

END OF FINA NCIA L YE A R Frequency: Annually Amount (Incl. GST): $55.00 • Pre pa re an n u al I n com e & Expen diture Sta tem ents for En d of Fi na n c i a l yea r for t a xa t i on purpos e s • C ro s s ch e ck a c tivity an d invoices through out previous yea r to e ns ure a l l i n com e a n d ex pe n di t ure h a s b ee n c ap tu re d ap p ropria tely

MANAGEME LET TING NT Frequency: Upon securing a new tenancy Amount (Incl. GST): 110% of f irst weeks rent

• Arran g e in s p e c tio n s , a nswer en quiries a n d sh ow prospec ti ve te na nt s • Pro ce s s p o te n tial te n ant a pplica tions by obta inin g renta l re fe re n ce s , conf i rmi n g e mpl oym e nt , c a lcu latin g affo rd ab ili ty, ch eckin g cha ra c ter referen ces, cros s ch e cki n g wi t h T I CA da t a ba s e • R e comm e n d te n an ts • Co lle c t an d lo d g e re n ta l bon ds in a ccorda n ce with th e provi s i ons of t h e R e s i de nt i a l Te na n c i e s Ac t 2010 (NS W ) • E ns u re th e p rop e r ty is com plia nt with legisla tive requirem e nt s for S m oke Al a rms , B l i n d Cords , Swimmin g Po ols , S pas, Wa ter Ef f icien cy devices a n d ha bit a bi l i ty ch e ckl i s t s • As s e s s an d d is clos e to th e tena nt m a tters of ma teria l fa c t e ns uri n g t h e L a n dl ord i s n ot l i a bl e for fu t ure p ro s e c u tion • Co n d u c t in goin g con dition repor t to be provided to th e tena nt a n d re t urn e d by t h e te na nt wi t hi n s eve n b u s in e s s d ays . Th e tena nt m ust return th e premises i n t h e s a m e con di t i on, excl udi n g fa i r wea r an d tear, in o rd er to cla im th eir bon d ba ck a t th e en d of t h e te na n cy • S e t u p an d g u id e te n a nts through opera tion of th eir perso na l te na nt por t a l i n Prope r tyM e • S e t u p an d g u id e lan dlords through opera tion of th eir pers ona l l a n dl ord por t a l i n Prope r tyM e

LEASE PRE PA RAT IO N Frequency: Upon preparation of a new lease agreement or lease renewal Amount (Incl. GST): $33.00

• Pre pare leas e s e n s u rin g complia n ce with Residentia l Tena n c i e s Ac t 201 0 ( NS W ) • E nter in to an d s ig n tena n cy a greem ents on beha lf of th e l a n dl ord

OUT OF ORDINA RY I T E M S Type NCAT application

Frequency On application

Services covered  NCAT application prepared and submitted  Fee is determined by NCAT

Amount inc gst At cost

Tribunal/Court – Case Preparation

On invoice prior to hearing

 Preparation and compilation of all evidence in $110.00 alignment with legislation corresponding to the specific case at hand

Tribunal/Court - Attendance

On invoice following hearing

 Representation on behalf of the Landlord to present evidence at hearing  Engage in conciliation where feasible

$110.00

Project manage renovations

On request

 Only charged if property is vacant  Co-ordinate quotes, assess viability, engage trades as per Landlord’s approval of quotes, co-ordinate access, monitor works timelines and quality of works

$275.00

Processing of insurance claims

On request

 Only charged if property is vacant

$55.00

Additional marketing

On request

 Special marketing services such as floor plans, At cost 3D walk throughs, professional video, tv advertising

signature Investment Team.

MMJ REAL ESTATE WOLLONGONG rms@mmj.com.au BARBARA COOPER

02 4229 5555

CLIENT SERVICES MANAGER

0410 993 911

DISCLAIMER The agent(s) for themselves and the vendors of these properties whose agent(s) they are, give notice that: (i) The particulars are set out as a general outline only for the guidance of purchasers and do not constitute an offer or contract. (ii) All descriptions, dimensions, references to conditions and necessary permissions for use and occupation and other details are given in good faith and are believed to be correct, but purchasers should not rely on them as statements or presentations of fact, but must satisfy themselves by inspections or otherwise as to the correctness of each of them; and a draft Contract of Sale which is available for inspection at the offices of Martin, Morris & Jones Pty Limited – Wollongong. In the event of any inconsistency between this brochure and the Contract of Sale, the provisions of the Contract of Sale shall prevail. (iii) No person in the employment of the agents has any authority to make or give any representation or warranty whatsoever in relation to these properties. (iv) Martin, Morris & Jones Pty Limited and the vendor, each of their associates and every person involved in the preparation of this brochure expressly disclaim any liability on any grounds whatsoever for any direct or consequential loss or damage (whether foreseeable or not) which may result from any party acting on or relying upon all or any part of the information contained in the brochure notwithstanding any negligence, default or lack of care.

PR IVACY MMJ Real Estate understand and respect that protection of your personal information is important to you and are committed to protecting the privacy of personal information in accordance with its obligations under the Privacy Act 1988 (Cth) (the Privacy Act) and in particular, the Australian Privacy Principles (APPs). For our full Privacy Policy head to www.mmj.com.au/privacy.