BTS Tech Talk - Q4 2021

Q4 2021 EDITION

TECH TALK NEWSLETTER Right Team. Right Technology. Simplify.

HIGHLIGHTS: Overview See what's new around BTS and Berkley check out some of the things that are top of our minds and hopefully yours.

Happy Holidays from the BTS team.

Wishing you and your loved ones a safe, healthy, and happy holiday!

Introducing Tim Conners, SVP Infrastructure and Architecture SMTP Notice Learn about Microsoft Teams New Webex features Webex Assistant Closed Captions Sharing with Microsoft OneDrive BTS Support

Welcoming Tim Conners

SVP, Infrastructure and Architecture Prior to joing Berkley Technology Services, Tim lead the Enterprise Client Computing (ECC) organization for the past 10 years at Cigna. Tim was accountable for all endpoints and endpoint centric services from laptop/desktop to Virtual Workspace, Virtualization, Messaging, Mobility, Program Delivery as well as hardware and software asset management.

Please join us in welcoming Tim as he leads the Infrastructure and Architecture organization at BTS running all shared services architecture, engineering, and support.

WEBEX REMINDERS Audio Optimization

Connect Anytime, Anywhere

For the best audio quality, it's recommended to connect with the Webex computer app or mobile app (not "call me" or "call in") because the apps support audio enhancements

Connect to Webex meetings from many types of devices: computer app, mobile app, room video conference system and regular phones ("call me" or "call in")

Optimize Your Meetings and Events for Your Voice This feature "enhances" your voice by separating your voice from the background and suppresses background voices and noises From Audio options, click the drop-down arrow under Webex smart audio, and select "Optimize for my voice."

The Webex Meetings app allows you to easily join and start meetings directly from your iPhone or Android - visit your app store to download today

Helpful Links For more information on Webex, check out these links!

BTS WEBEX FAQ

Click here to learn more about how to Optimize Your Meetings for Your Voice Note: to include other voices but remove excess noise, instead select Background Noise Filtering

WEBEX HELP

The current SMTP process is being retired on February 21, 2022.

SMTP REQUIRED CHANGES

For security purposes, any application, device, printer, or infrastructure component that sends email needs to approved and reconfigured.

Click here for next steps, resources, and FAQs.

Microsoft

Teams

More than just chat functionality, Teams offers the ability to share files, schedule a meeting, and integrates with other Microsoft products such as Office and OneNote.

It's all right there in chat.

Select "Schedule a Meeting" in a chat to book a meeting with people in the chat

Scheduling is as easy as 1, 2, 3.

1

Alternatively, go to "Calendar" on the left side of the app.

2

Select "New Meeting" in the top right corner.

3

Select a range of time and a scheduling form will open.

Click here to watch a video and learn more Microsoft Teams functionality.

10 NEW WEBEX FEATURES Click each numbered section below to learn more about that topic!

1 2 3 4 5

Put "@Webex" in the Outlook "location" field to easily schedule a "Personal Meeting Room" meeting

Join Webex and Teams meetings from conference room video devices by tapping the "Join" button Note: the meeting host must invite the conference room in the Outlook invite

In Stack or Side-By-Side view, the active speaker or shared content appears as the main frame or "stage" - to move someone to the "stage", drag their video thumbnail to it

Webex Assistant for Meetings is an interactive, virtual meeting assistant that makes meetings searchable and actionable. Webex Assistant can follow-up on items, take note of important decisions, and highlight key moments during a meeting or event.

To use Webex Assistant, the meeting host must first enable it by clicking the robot button in the lower left corner of the screen

To show closed captions during a meeting or webinar, click the CC icon in the lower left of the screen

6

Adjust how many participants appear in Grid view by using the slider

Sharing enhancements now include showing your video over shared content and automatically detecting when you are sharing video

7

Note: remember to click the "Share Computer Audio" (speaker icon) for participants to hear your computer's sound through Webex

1) Showing your video over shared content 2) Auto-detecting when you are sharing video 3) Ability to share your computer's audio

8

Real-time translations (captions) in Webex now available for meetings

9

Webex can now be integrated within Microsoft Teams which allows users to schedule, start, and join upcoming Webex meetings

Note: this is a paid feature - submit a "Telecom General Request" in ServiceNow for a trial or purchase

To add Webex to your Teams channel, click the (+) sign, click "Cisco Webex Meetings", and save

10

Enable Slido in Webex and open by clicking Apps, and you'll now be able to create live polls or enable Q&A

> Make sure your file is saved to OneDrive OR SharePoint, select Share (located in the upper right of any Microsoft Office product)

Share Files with Microsoft OneDrive SHARING FILES HAS NEVER BEEN EASIER Click here to learn more about OneDrive

> Enter the name or email address of people you want to share with > Change file permissions with the drop-down > Select Share

YOU'VE GOT M IL! Click here for more information regarding Outlook Online Archive

To help alleviate Outlook performance issues, improve search functionality, and to keep mailboxes under the 100 GB Microsoft Online size limit, the global 2year archive policy will be enabled.

You've Got Mail!

After this 2-year period, emails will automatically move into your archive, which is just a copy of your mailbox under the list of folders for your main mailbox. No action is required.

Should your mailbox exceed 90 GB, you will automatically be moved into the 1-year archiving policy in order to prevent you from reaching the maximum.

Quick Hits: Mailboxes have a limit of 100 GB Emails are automatically moved into your Online Archive after 2-years Your Outlook Online Archive can be found under your main mailbox

NEW HIRE LAPTOPS To mitigate shipping delays, by default laptops will now be delivered to offices

WE'RE HERE TO HELP!

Contact Support Call the Service Desk at (302) 439-2000 option 1 or email us at BTSProd@service-now.com

Frequently Asked Check out the catalog of information from desktop support to Jabber readily available at your fingertips!

Incident or Request Click here to submit an Incident or Request ticket to the Service Desk

Newsletter Feedback Have something you want to share?

Email us at BTSTechTalk@wrberkley.com