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The Malta Independent | Thursday 12 March 2015
The 3D workforce: mobile millennials Kerry Doyle The modern workforce is shifting to a more egalitarian style of work, partly due to mobility. The changes are creating the 3D workforce: distributed, discontinuous and decentralised. This article explores the trend its current impact & future consequences for every level of business. The traditional office workspace is being disrupted. New technology innovations are changing work values and creating new approaches to business. Millennials (18-29 years of age) represent the newest plugged-in generation to enter the workforce and because they understand and often use the new technology at their fingertips, these workers take a decidedly different approach to many typical business methods and procedures. The growing “millennial” demographic is fast becoming what’s been termed the 3D workforce: distributed, discontinuous and decentralised. This younger
workforce is creating unique models for meeting performance requirements and attaining business goals. In the meantime, managers are attempting to accommodate these novel approaches to working. They’re frequently challenged by how best to retain millennial employees, often predicted to follow numerous career paths throughout their working life. While sometimes perceived as wayward and noncommittal, such a tendency is seen by millennials as improving the chances of finding their “true calling”. That is, employment that’s more compatible, flexible, higher paying, personally rewarding and, in some cases, socially committed. How millennials fit in to the current working environment may have profound implications for future business practices. For these reasons, it’s useful to look at the motivations driving the 3D workforce: Distributed: anywhere, anytime capabilities The new workforce is more mobile than ever and most comfortable with virtual, contextual collaborations. Whether in an office or a corner coffee shop, these workers are always connected and responsive. The line between daily life and work is often blurred for millennials, where every day is ‘casual Friday’. They offer the know-how to increase both productivity and business competency. As first adopters of the most useful mobile apps, businesses and older workers eventually follow their lead. But by then, they’ve probably moved on to some other useful but relatively obscure tool. In the new economy, companies need to achieve more agile business models to remain competitive. Millennials offer a unique perspective. The entrepreneurial culture, largely driven by young workers, offers a dynamic model that’s geared to a distributed and inclusive means for attaining goals.
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The Malta Independent | Thursday 12 March 2015
Roderick Spiteri Roderick Spiteri is Marketing and Communications Manager at MITA and editor of Malta Independent ICT feature
The Malta Independent ICT Feature
J
ust yesterday MITA, together with partners, launched a new project ‘Public Services Online’ aimed at raising awarness and encouraging individuals and businesses to make more use of eGovernment services. The ESF co-financed project will be
targeting a number of services related to agriculture, taxation, employment, public registry, social policy to the servizz.gov.mt site. This week, we once again take a look at how new technology innovations are disrupting the work place. Kerry Doyle explains
how with the increased employment of millenials we now have a 3D workforce: distributed, discontinuous and decentralised. All ICT Features are available on www.mita.gov.mt/ictfeature
Public Services Online launched A project aimed at enhancing the knowledge and use of eGovernment services
In addition to maintaining ease and competency in fluid work environments, this demographic relies on the flexibility of freelance employment. Independent research firm Edelman Berland, commissioned by Freelancers Union, recently found that a key segment of growth in the freelance sector can be attributed to millennials (38 percent of millennials are freelancing compared to 32 percent of those over 35). Freelance work enables mobile millennials to be geographically dispersed and still participate regardless of their location. While it offers advantages, it’s important to note that freelance work has its drawbacks. Low wages, insufficient benefits, and less employee control are issues that millennials will encounter as they increasingly choose freelance roles. Openness to diversity represents a key touchstone for millennials. Their early development was marked by a cultural trend toward inclusiveness. An ease
around individual differences finds this generation better equipped to work together toward common goals. Such traits are invaluable in today’s economy. Discontinuous: Flex-time, Freedom and Tours of Duty For most companies, gaining the loyalty of millennials may hinge on providing them free rein and ample flexibility. Earlier generations had limited, if any, remote options due to the pace of technology, and value was placed on the amount of time spent in the office. In contrast, millennials often wonder why it’s necessary to be bound to an office desk at all when tasks can be easily accomplished remotely. As a result, the establishment of new work policies has spread. In an effort to promote flextime and job-sharing, results only work environments (ROWE) are starting to take hold. The system evaluates employees on their actual productivity, not the hours they keep. Even in rigid corporate cultures, such an approach has advantages since increasing the margin of success requires companies to be ever more resourceful. Another trend that’s increasingly gaining acceptance across the corporate world is Tours of Duty. These are time-based projects with specific sets of goals to be achieved. They consist of mutually beneficial, short-term agreements between employer and employee. However, companies face dilemmas as they try to meet millennials’ desire for flexibility. In the past, long-serving employees provided the organisational backbone and assurance of continuity. How companies will pass on those values and a sense of purpose based on longevity to younger, transient workers may become a vexing issue.
Decentralised: Independent, Collaborative and Outspoken As mentioned earlier, millennials are committed to virtual involvement for business interests, issues, and location. This also entails new approaches to participation as well as advancement. Collaborations are increasingly virtualised, enabled by the Internet and involving multiple online tools (e.g., file sync and share, cloud storage, video conferencing, social media, etc.). As corporate management gradually shifts toward becoming more egalitarian, businesses are picking and choosing entrepreneurial aspects to meet the needs of workers. This plays to the strengths of outspoken, independent-minded millennials enabling less oversight and emphasising results-based work. To be sure, the changing corporate environment will enable businesses to better meet the needs of customers as well as its newer workforce. But with an increase in virtual networks of collaborations and transient, independent workers, it may be increasingly difficult to create a work environment where employees feel a sense of “belonging.” What will be the effect of an increasingly nebulous and undefined corporate culture? Ultimately, change is inevitable and it’s questions like these that future generations will have to confront. Used with the permission of http://thenetwork.cisco.com . Kerry Doyle has covered business and technology issues for over a decade, first as a technician at the fabled PCWeek Labs and a reporter for PCWeek magazine, then as senior editor at ZDNet.com. He has contributed content to organizations as diverse as IDG/ComputerWorld, Monitor Group, Harvard Business School, and Global Knowledge. As a freelance journalist, he provides cogent analyses of the newest trends in technology, from nanotech to the cloud, with a focus on issues relevant to both enterprise leaders and SMB owners.
Yesterday MITA launched a new project – Public Services Online – aimed at enhancing knowledge and take-up of eGovernment services. The project was launched by MITA’s Executive Chairman Tony Sultana together with Parliamentary Secretary for
Competitiveness and Economic Growth Hon. Jose’ Herrera and Principal Permanent Secretary Mario Cutajar. The project, co-financed through the European Social Funds, is being coordinated by MITA together with other stakeholders including CDRT, various Ministries and Digitaliseringsstyrelsen (the Danish Government Digital
Agency). The project is divided into three pillars: 1) Research on why citizens use or do not use eGovernment services and what are the features that they would like to see in such services; 2) Training to various public sector officers who on a daily basis interact with citizens or businesses at their respective ministries or departments. Moreover, a workshop will be organised for key decision makers within Government to discuss the strategy ahead for Government in leveraging technology for simplification of public administration and the provisioning of the next generation of eGovernment services; 3) An awareness campaign on a number of eGovernment services, including tutorials on how to use such services. Out of the hundreds of eGovernment services, 26 services that target citizens as well as businesses have been selected. These include eGovernment services from the public registry, ETC, Inland Revenue and VAT, agriculture, social security and the servizz.gov site. MITA’s Executive Chairman Tony Sultana said that “the launch of new eGovernment services is important but it is high time that we enhance knowledge among society about the services that are already in place and most importantly the benefits which they offer.” From his end, the Principal Permanent Secretary Mario Cutajar said that this project is part of the Public Service renewal process. He said that the Public Service can be much more efficient especially with the introduction of new systems, where citizens will be waiting less for any required service. With the launch of this project, together with the launch of the first one-stop-shop later this year, we shall be giving a new mission to the Public Service. He said that Government needs to make it easier for more people to use eGovernment services and one way of doing this is to reduce the need of the eID credentials in most services. Parliamentary Secretary for Competitiveness and Economic Growth Hon. Jose Herrera made
reference to the report ‘Indices of Economy and Digital Society’ published at the end of February by the European Commission, where Malta classified in the 15th place out of the 28 EU member states. Hon Herrera said that “although eGovernment services in Malta are at the forefront for their availability and sophistication, only 27% of those using the internet make use of them. The EU’s average is of 33%.” He also made reference to a study by the NSO which shows that 81% of households in Malta and Gozo have access to the
Internet, whilst 73% of those aged between 16 and 74 make regular use of the Internet (70% of which get connected either via mobile/tablet). “This is very encouraging and it also shows the need of launching this project today: we have a large amount of people that use the Internet, we have services that are available and sophisticated and now we shall be increasing awareness and enhancing knowledge on what eGovernment services are available to both public officials and to society in general,” concluded Hon Herrera.