CMBM Facility Services November Staff Magazine

SWEPT UP CMBM STAFF MAGAZINE

ISSUE 1 - November 2020

IN THIS ISSUE • 100 DAYS WITHOUT INJURY • WHAT DO YOU REALLY KNOW ABOUT TOUCHPOINT CLEANING? • RISK MANAGEMENT - NOT JUST ABOUT PHYSICAL INJURY • CMBM SHINES AT THE MEN OF LEAGUE GOLF DAY • SWISH IT.... SWISH IT GOOD • PSST... DON’T FORGET TO DO THE SAFETY SURVEY!

welcome

To the new look CMBM Facility Staff newsletter. This new edition comes off the back of our widely successful COVID-19 updates which all you seemed to love.

I was speaking with Damien, Mark and Ian recently and the topic turned to COVID-19 and how it had impacted us this year.

Firstly, when we started to talk about it, our conversation was quite negative, discussing the impacts on the business and our team in general, but then the more we discussed, the more we realised that there had been some really positive things that came from the pandemic as well, and although we all agreed that as a company, we had encountered some big changes and challenges, we had also survived all that COVID-19 had thrown at us and survived fairly well.

We would all agree COVID-19 also presented us with some business opportunities that we would have never considered necessary before, and as we move into 2021,

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i think this is a great time to sit and reflect, not just on the negative - because let’s face it, the year has been pretty crappy, but on the positives as well, because as a company, we have achieved some pretty amazing things.

Maybe it is time for all of us to think about the positives we have learnt through this year and how we can utilise them moving into 2021 because it is creeping up on us faster than I care to admit.

“What has the Pandemic taught you?�

As we come to that busy time of the year which is coming up way to quickly, I ask you to take a moment, reflect and think about what the pandemic has taught you, whether it is to spend more time with your family or show some patience with a team mate, I think now would be the perfect time to start making some changes.

In closing, I would love for our magazine to include lots of pictures of our venues, staff and our successes. If you have something you would like to add which is of interest to our team, please drop me an email as I would love to hear about it. Or if you are budding photographer and would love to have your photo on the cover, send it through!

Much love,

Heidi

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clean After what can only be described as a chaotic start to 2020, the cleaning team have gone from strength to strength in providing services for our clients, many of whom reopened to reduced scopes and changed services from what we were providing pre-COVID. This was certainly a challenging time where we were required to not only crisis manage our business, but provide with the pandemic provided us with many opportunites to provide additional services such as misting and touchpoint cleaning, which many of our clients took up in an attempt to remain as compliant as possible with government regulations, and although at times, it was a juggle to maintain services and be cost effective, me managed to get through it all working as a team.

COVID-19 also saw us dealing with changes in staffing, with many of our team working for Multhana to get us through this period enabling them to learn new skills in other areas of the business.

Now as we learn to live with this new normal, embracing things like social distancing, touchpoint cleaning, mask wearing, constant sanitiser use and COVID safe plans, it is a really good time to sit and reflect on all that we achieved as a team in 2020, yes, we have hit some speed humps and made some changes. Changes to how we do things and changes to staff, but we have made it through.

I still remember at the beginning of the outbreak when we were working out the ‘nuts and bolts’ that we need to in order to keep functioning as a business, and how we could still be operational and serve our clients, and it was something Mark said, which I have never forgotten. He said “We are not going to stop just because of COVID-19, we are going to keep through this and come out the other end a better company” and to be honest I think we have just about got there, when many businesses haven’t.

In closing, thank you to the cleaning team for their hard work, we have picked up some wonderful new contracts over the last few months, which have been included in the newsletter, and our extras have been hitting the target month on month. Well done.

swish it..... swish

Damien

. . . . . d o it go

When was the last time you had a flick through your Swish training?

Are you any closer to achieving the goals you set for yourself professionally and personally? Can you remember any of the acronyms that Ryan taught you to help close a sale?

But, let’s face it has been a hard sell during COVID-19, some clients are doing it tough and sometimes asking for an additional sale can be difficult and well somewhat awkward!

Click the link below to read some of Ryan’s Blogs

While you are sitting in the car or taking some down time, take a moment to listen to some of the podcasts which the Swish team has put together.

These podcasts help to cement some of the things we learnt during our swish training and will help to keep you on track. Click the Swish Show link for more info.

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maintain The Asset Maintenance team has come off the end of a very busy time during COVID19. A lot of our normal work slowed right down during this period, however we were able to really capitalise on sanitise cleaning for our clients and many new ones during this time. The entire team was very proactive in making sure they completed extra training and working extra hours in order to keep our division profitable during this period.

We upgraded one of our older utes to a brand new unit that can handle the extra work we have been giving it. Mark has reported that it has much lower running costs in terms of fuel so we are very happy with that purchase.

The older ute has been recommissioned with a smaller unit on the back and Shaun reports that it is perfect for some of the smaller jobs we do that require a bit more space on the back.

“We can safely say the best steak in Brisbane is at the Boatshed�

Socially, the team has been treated to a couple of team lunches out on a Friday due to the excellent results in the last quarter. We can safely say that the best steak so far in Brisbane is at the Boatshed at the Regatta Hotel. We are looking forward to trying other restaurants as a team!

Internally we are continuing to train our staff from within, with the goal to promote internally at all times and in to all roles. Ongoing training for all staff members will ensure this is always the case.

Many of the team are taking a well needed break over the Christmas period, however a skeleton crew will be working throughout.

Jon

annual cmbm race day The annual CMBM Race Day was held on Friday 9th of October with a stellar turnout of CMBM Facility Services staff and some of their partners.

The event was well received by all of the team with a few winners being backed by happy punters on the night. Thanks must also go to Sarah and Nat from HOM who created a fabulous advertisement for our company which was shown on the big screen during the event.

The culmination of the night was the running of the CMBM Facility Services Class 2 Handicap which was won by Lyrical Girl.

footy finals fever

After a slow start to the season, we ended up with a 156 punters for our 2020 Footy Tipping Competition .

We had 156 participants this year and after a tight fight to the finish, congratulations to the following clients came out victors!

1st - Donna Browne 2nd - Keisia and McLean - GD Lawrie Builders 3rd - Colin Campbell Page 4

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build

Building services are currently undertaking a major facade upgrade works for the Body Corporate for Commercial on Cairns CTS 37532 at 17 Cairns St Loganholme. This project consists of 6 stages. We are currently nearing completion on stage 3, with all members of the project control group pleased with the progression.

Building Services provides a 24/7 helpdesk and Helpdesk manager Charmaine Lynch and her team do an amazing job ensuring costumers urgent issues are dealt with proactively.

Tony Becker heads the estimating team and is doing a great job servicing costumer quote request. CMBM’s Project Manager Joel Temple runs operations with a team of dedicated staff, subcontractors, and suppliers.

Cullo

manage Our major client, Choice Passion Life, (formerly the Cerebral Palsy League), (as have many other organisations) suffered from the COVID-19 pandemic due to the restrictions in access for contractors and visitors to the Aged and Disability Care sector.

For most people it was more simple, thinking that they could not visit their loved ones.

But, there was more behind the scenes than just visits from family and friends. For our client and the facility services that we provide, this meant that not only corporate offices were closed, but allied health clinics which assist people with their range of movement, as well as physio sessions and a range of activity centres, providing respite and recreational activities such as painting, cooking, dancing activities, were also disrupted. These services provide not only physical health benefits but also mental health activities for these disadvantaged persons.

In maintaining these facilities, our Facilities Management unit has been limited to providing only a few essential services, just 4 from the 38 individual facility services we provide for this organisation.

“There was more behind the scenes than just vists from family and friends”

Now that the pandemic has “downed tools” and there is a return to normal in a way that most of these persons cannot easily understand, It has become a very confusing and lonely era in their lives. Hats off to the CPL staff who provide part of the compassionate services to them.

Since the pandemic began last March, there has been a backlog of maintenance piling up and now 8 months later, it is like the dam has burst and many maintenance issues are being raised since the re-opening of sites to contractors to perform maintenance, quotes and servicing. At least our clients with a disability will enjoy all the visits from families and contractors again!

Paul

cmbm.com.au

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risk management is not just about physical injury Hello and welcome – here is a brief of what’s happening in the world of WHSE at CMBM Facility Services.

“There have been fingers jammed in doors, dislocations and knees put in braces.”

We have had various incidents and injuries over the last couple of months.

There have been fingers jammed in doors, fingers dislocated, knees put in braces, and various other scrapes, bruises, slips and falls, but thankfully our injured people are now well into the recovery stage, and we look forward to them returning to full duties in the near future.

This leads me onto the very important subject of risk/hazard identification. I think most of us understand this term and how we apply it to our everyday lives.

There are more risks/hazards then just what can physically hurt us or others.

Think about the risk to the reputation of CMBM. If we do it right, we look good and we act professional, this enhances our business reputation, but if we take ‘the she’ll be right approach’ and are disrespectful to others, we damage the reputation of CMBM - and let’s face it - no one wants to hire the dodgy brothers.

and exposure of yourself and others to the risk/ hazard always think elimination first and PPE last, and always report it.

2020 Safety Survey

It is Survey time, and you should have received via email, a link to the 2020 CMBM Safety Survey.

Please take the time to complete (it only takes about 10 minutes) and let us know what we can improve on, so have your say and let us know.

Your engagement in safety is critical to the success of CMBM Facility Services and If you did not receive an email with the Survey Link, first check you spam/junk mail if it is not in there contact whseadvisor@cmbm. com.au and I will send you the link.

We have also released a Hazard Alert on Electrical Safety and an information session on Reporting Requirements, as well as toolbox talks on Understanding Risk Management and Mental Health. Please be sure to review these items as a priority.

Finally, please be sure you report everything no matter how small – you can do this via a hazard/near miss report, at the daily start up meeting, email, phone call or text to the WHSE team or your CSM or Supervisor and be sure to repeat this mantra in 2021.

Also consider and take care of your mental health, stressful situations at home can affect us in the work place, this may be a newborn who does not sleep well so mum and dad are always tired,(fatigue) which in turn, impairs your ability to concentrate and impacts your ability to do your job safely. Please remember, the safety team don’t want you at work if you are suffering from anything that can impair your abilities to perform your tasks safely.

Take the time to stop and think about what you are doing both in the work place and at home, Identify what could potentially hurt you or others, such as damaged property or equipment, and put controls into place to prevent the hazard from causing harm or damage, and report the hazard.

There is no point in identifying potential hazards/risks if you do not apply control, and when deciding on what control measures you will use to minimise the effect Page 6

active and I will be pro reactive d I will to safety an in safety! be engaged

Click here for further information on: • Mentally Healthy Workplaces • Safework Webinar of Mental Health

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what do you really know about touchpoint cleaning?

Recently I was asked to find some information on what we do as a part of touchpoint cleaning and how it fitted into a daily cleaning routine for a client.

Although I had written about touchpoint cleaning a million times over since the onset of COVID-!9 and had implemented it in many of my sites, i still was not 100% sure what the regulations were surrounding this, and what areas we had to cover. After much research, this information covers what is required by the Queensland Government:

Common Areas • • • • • • • • •

Wipe door handles and push plates Wipe down furniture Wipe bins including lids and handles Wipe light switches, auto card readers and auto door push buttons Wipe any handrails Wipe touchpads and LCD panels Wipe handrails Wipe benches and hand sanitiser dispensers Wipe vending machines

Kitchen Areas

• Wipe benchtop surfaces, drawers and cupboard handles • Wipe external surfaces of appliances including white goods, microwaves, kettles and toasters • Wipe any kitchen tables and chairs • Wipe all bins including lids and handles • Wipe hand towel and soap dispensers • Wipe all taps •

Toilets and Amenities

• Wipe any soap, hand towel dispensers, hand dryers and toilet roll dispensers • Wipe all door push plates and handles • Wipe all cubicle door latches and locks • Wipe al cubicle doors - both sides • Wipe toilet seat, lid and flush buttons • Wipe taps, sinks and shower cubicles

new contracts!

CMBM Cleaning have secured the following new contracts over the last 2 months. Congratulations to the teams involved in implementing our services into these sites.

SEPTEMBER 2020

• Fullers Sports Club • West End Central Apartments • Guzman Y Gomes Rockhampton • Hope Island Shopping Centre • West Village Two - Arcadia • Christensen Builders • Xtraordinary Events

OCTOBER 2020

• • • • • • •

RDT Engineering Jimmy’s Burger and Co St Hilliers - Borneo Barracks Healthworks Fitness Centres Sedley Koschel Wealth Plus Fitness Minyama PHN Bundaberg

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• • • • • •

CBJ - The Health Club Best Practice Software The Grand Hotel - Yamanto Sports Central Caboolture Hyne Timber Mill - Tuan Bundaberg Solahart

• Northpine Christian College • Baringa Town Centre • Ella Sabe Nightspot • Lakeview Bermuda Point

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yo shorty, It’s your birthday!

Happy Birthday to the members of our team who celebrated birthdays over the last few months! Unfortunatley due to privacy legislation, we are unable to list staff who celebrated, so we are sending this group message instead....

well done team bsl Congratulations to the team at BSL who recently celebrated 100 days injury free. The team had a wonderful morning tea which was enjoyed by all, and there is already talk of a 200 day celebration, so they are all keen to keep up the safe work practices to work towards this goal! Well done ladies!

Happy Birthday... you all know who you are!

anniversaries Congratulations to the following staff members who celebrated their anniversary milestones with CMBM recently.

OCTOBER • • • • • • • •

Michael Riley - 12 years Shane Brooks - 11 years Patrick O’Doherty - 6 years Simon Hester - 3 years Anthony Nistico - 3 years Kerri-Ann Page - 3 years Miafora Lolo - 2 years Leanne Bundesen - 1 year

NOVEMBER • • • • • • • •

Shane Brooks - 11 years Patrick O’Doherty - 6 years Simon Hester - 3 years Anthony Nistico - 3 years Kerri-Ann Page - 3 years Miafora Lolo - 2 years Leanne Bundesen - 1 year Angela Neate - 1 year

winning

Congratiulations to Mark Heard and Brian Chandler who were awarded Staff member of the month awards over the last few months. Both of these team members have been integral members of their respective teams and the awards are recognition of their commitment and dedication to CMBM. Well done gents!

fabulous feedback

Thank you to the CSMs and the cleaning staff who were involved in providing services at the Camping, Fishing and 4WD expos during the year. Last week, I received the following feedback from Bob Carroll, the Managing Director of Australian Expo Corporation, who wanted to pass on the following.

“I want to say how impressed I have been with your work at our events through COVID-19. You have done really well and your diligence has made our work so much easier. All of your people have had a great attitude and have just got in and done what we asked of them plus a bit extra so thank you”.

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who’s new in the crew?

A big CMBM to all of the new staff we have had join us recently, and congratulations must also go to staff members who have changed roles within the company. Please be sure to say hello to the following people when they are in the office: Shane Rawnsley

Client Services Manager Brisbane central and inner suburbs

Replacing Jack Svendsen who is moving to outer northern suburbs following Paul Walters’ departure.

Jed Garratt

Client Services Manager Toowoomba

Replacing Heidi Rose who is now hanging around the Brisbane office drinking coffee and trying to look busy.

Andrew Martin

Regional Manager - Sunshine Coast Providing additional support on the Sunshine Coast.

Rick Bean

Regional Business Gladstone

Odette Pihl

CMBM’s first Training Manager - Key appointment to focus on developing career paths Eight Mile Plains for members of our workforce and promote, support accredited training programs.

Manager

- Joined us following the departure of Errol Hill, Rick’s position has been substantially increased in terms of scope and responsibilities.

movers and shakers Meghan Brown

Reception and payroll assistance

Replacing Carissa Williams in reception, increased hours and assisting with payroll support.

Brian Chandler

Operations Manager - North

Replacing Cam Johnson following his move to Multhana Property Services as Operations Manager

Darryl Cornford

Sunshine Coast Council Contract

Replacing Brian Chandler to cover the Sunshine Coast Council contract, managing the teams and delivering services to around 20 sites for the Council.

hey you..... before you leave....

Have you completed the 2020 Safety Survey?

Click the button below to complete it now:

it only takes a few minutes and could just save your life!

cmbm.com.au

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