Welcome to our first Impact Report! We knew, 12 months ago, that our certification as a B Corp was just the beginning. The certification process sparked our imagination, and we had ambitions, ideas, plans, hopes and dreams. Some of these, inevitably, have become part of our year 2 plans, but we have been delighted with the number of commitments we have been able to honour and with the progress we have made over the past 12 months. Some of our commitments came from the materiality assessment that we completed as part of the certification process, and some were designed to move our score on postassessment. Overall, we have improved our score by 5.8 points in the last year, from 90.6 to 96.4.
The Plan
Completed in the last year
Financial data shared quarterly with the whole team
Planned for the coming year
Create an explainer for understanding our quarterly and year-end financial statements
Continue with this year’s actions
We share our financials at our quarterly off-site team days as well as revisiting our purpose, vision, mission and values regularly. Transparent sharing in this way has become second nature to us.
We choose team day venues in interesting places local to us. Our 2024 team days so far have been at…
Completed in the last year
The Plan
Introduce a Health Care Plan for all employees, which includes spouses, partners and children
Provide external professional development or lifelong learning training opportunities for 67% of our employees (previously 24%)
Living Wage accreditation
Salary advance scheme
Weekly wellness e-mails and Monthly Action for Happiness calendars
Employee satisfaction survey completed and communicated publicly, with benchmarking. 85% of employees were engaged.
Planned for the coming year
Offer incentives to workers to participate in health and wellness activities
Continuing with all this year’s actions
Provide Life Insurance to employees
The initiatives we’ve put in place both prior to and since certifying have really helped us to be intentional about being a great place to work…and we were rewarded with this Gold Award from the Consultancy Growth Network to prove it!
Worker Programs
Employee
Engagement Score of 85%
Training:
Our team have accessed some fantastic training in the last year, including First Aid, Mental Health First Aid, Introduction to Line Management and studying for professional qualifications, as well as attending industry conferences and earning Amazon certifications. We also have our own Knowledge Hub to help new starts learn their role
Our Health Plan supports our team by providing 24/7 access to GP appointments as well as rebates for services such as dental- and eyecare. The plan covers partners and children too, giving everyone that peace of mind
The Plan
Completed in the last year
3 Volunteering days per year
1% of profits given to local charities and good causes
Provided work experience opportunities for local students
15% of purchases/services from local companies
20% Job growth year on year
Planned for the coming year
Program of workshops for local/minority owned/ethical businesses to support them selling on Amazon
Conduct a review of job descriptions to ensure they are fully inclusive in their language
4 Degree apprenticeships
We pride ourselves on the opportunities we are able to offer to local young people. We offer work placement years and summer internships to local students, work experience for school pupils and degree apprenticeships this year more than ever before.
However, it’s the volunteering days that always catch the imagination. We’ve done plenty of gardening for local good causes, planted trees and sourced and wrapped Cadbury Selection Boxes for local kids in care at Christmas.
Each volunteering day we do is as rewarding for us as it is for the good cause we are supporting.
The Plan
Completed in the last year
Progress towards zero to landfill commitment (due end 2024)
Work anniversaries and other milestones celebrated with the planting of a Treedom Tree (50 trees in the last year) saving 27.25t of CO2
12,717 miles of individual commuting delivered via cycling, car share or public transport
6 Climate Perk additional holiday days provided to employees choosing not to fly on holiday
Planned for the coming year
Achieve zero to landfill by Jul 2025
Replacement of gas boiler with sustainable alternative
Reduce energy usage by 5%
Increase the number of Climate Pledge Friendly badge for our clients by 10% and communicate with additional product listing images
We don’t manufacture anything, so there are limits to what we can achieve environmentally, but we are actively seeking additional ways to reduce our impact on the planet including gifting trees and managing our waste carefully.
The Plan
Completed in the last year
Client satisfaction survey completed and communicated publicly, with benchmarking
Planned for the coming year
Improve on our customer satisfaction scores
Launch customer dashboards in response to feedback from the last survey
How much do you enjoy working with us?
How much do you trust MinsterFB to act in your best interest?
/ 10
How likely would you be to recommend MinsterFB to another business?
/ 10
How well supported do you feel by MinsterFB?
These were amongst our highest scores last year, but all four have increased further year on year.
