Conditions of Service – Rev 12/11
SECTION 3 – CUSTOMER CLASS SPECIFIC 2.2.1.2 Electrical Hazards or Disturbances Upon discovery that an electrical hazard or disturbance (see Section 2.3.3.1) exists involving Customer owned facilities, Guelph Hydro will notify the Customer to rectify the condition. Should, in the opinion of Guelph Hydro, the hazard have the potential of causing injury to persons or further damage to equipment, little or no notice will be given before Guelph Hydro disconnects the service. Where the hazard or disturbance does not have an immediate potential of causing injury to persons or further damage to equipment, the Customer will be given a reasonable amount of time to correct the condition. Should the Customer fail to correct the condition, Guelph Hydro may: a) Request the Electrical Safety Authority investigate the hazard if applicable to the Ontario Electrical Safety Code. Any associated inspection costs will be directed to the Customer; or b) Proceed with disconnecting the service where the condition relates to an electrical hazard or disturbance which does not fall under the Electrical Safety Authority’s jurisdiction. Once disconnected, the service will not be restored until satisfactory arrangements to correct the condition have been made including where applicable, clearance is received from the Electrical Safety Authority. Guelph Hydro shall not be liable for any damage on the Customer’s premise resulting from such discontinuance of service. Disconnect notices will be in writing and hand delivered. 2.2.1.3 Disconnection Procedures Effective January 1, 2011 Guelph Hydro will make a reasonable effort to contact the customer one final time, in person or by telephone, prior to disconnecting service at least 48 hours before the scheduled disconnection date. There is certain prescribed information that Guelph Hydro will provide, such as advising of the potential availability of an arrears program. If Guelph Hydro has been unable to contact a customer 48 hours before a planned disconnection, it will generally make a reasonable attempt to communicate with the customer at the door (subject to consideration of the safety and security of Guelph Hydro field staff).
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Effective: 11/2004 Revised: 12/2011