CONDITIONS OF SERVICE Effective: 11/2004 Revised: 12/2011 Page | i Effective: 11/2004 Revised: 12/2011 Conditions of Service – Rev 12/11 Page | ii Effective: 11/2004 Revised: 12/2011 Conditions of Service – Rev 12/11 Page | iii Effective: 11/2004 Revised: 12/2011 Conditions of Service – Rev 12/11 Page | iv Effective: 11/2004 Revised: 12/2011 Conditions of Service – Rev 12/11