Michelle Roush Portfolio

Port

folio

Adult Education

Instructional Design

Michelle Roush

People Leader

SKILLS

Adaptive/Responsive Web Design

Camtasia | Snagit (TechSmith)

Adobe Creative Cloud

Articulate Rise/Storyline

Vyond

WordPress/Lighthouse

Figma

Smartsheets

Microsoft Office

EXPERTISE

Agile Project Management

Data Analysis

Adult Learning Theory

Instructional Design

Crisis Management

Cross-Functional Leader

Analytical & Creative Thinker

Global Collaborator

ABOUT ME

As a collaborative team player, I excel at working harmoniously with colleagues and clients, attentively listening to their needs and requirements. My exceptional organizational skills enable me to manage projects and tasks efficiently, while my unwavering support ensures that everyone feels valued and empowered. I consistently go the extra mile to foster a positive and productive environment for all involved.

Michelle Roush

2022 – Current Role Lead Designer

AT&T

Collaborate with client leadership teams, Performance Consultants, and SMEs to develop interactive, engaging content. Recommend course design, instructional delivery options, and assessment strategies. Host Train-theTrainer sessions for internal and external subject matter experts. Work closely with center managers, training delivery teams, and strategic partners to ensure consistent implementation and delivery of new and existing course content. Guide peers in expanding their design tool knowledge and maintain multiple curriculum databases.

2017 Sr. Training Mgr-Delivery

AT&T

Delivered IT, CE, and team development course content to management and non-management employees, directed coordinated, and evaluated Sr. Training Manager activities, and played a key role in contingency planning as an Assurance Manager and Project Lead. I also planned, administered, and controlled budgets, maintained accurate expense reports, spearheaded all-region cross-training for consumer STMs, and consistently partnered with clients to ensure successful collaborations and contribute to the organization's success.

2017 - 2022 Instructional Designer

AT&T

Create impactful learning materials using various instructional delivery methods and media, demonstrate proficiency in tools such as Articulate, Vyond, Camtasia, Lighthouse, Adobe Photoshop, Illustrator, and other multimedia applications, and manage largescale projects involving multiple teams with excellent oral and written communication skills. Excel at multitasking and addressing scheduled and impromptu business needs while guiding other designers in honing their skills and handling time-sensitive assignments.

Degree

Ashford University

Associates in Business Management

2011 - 2013

2006 -

Project Management Examples: Continuous Learning Series

Overview

Led the build for these six courses. They offer valuable insights to leaders based on their day-to-day needs. They covered topics ranging from transforming their mindset to addressing burnout. By implementing the strategies learned in these courses, many were able to improve their roles and lives. These courses received excellent reviews, with an average rating of 4.7 stars or higher.

Outcome

• 1350 design hours (project to be 2500)

• 3019+ course completions per course (18,ooo+ total)

• 4.7 out of 5 stars

Project Management/Instructional Design Examples: Power to Serve Series

Overview

By the end of this course, learners will be able to:

• Identify when and when not to place a customer on hold.

• Explore how periods of silence can be reduced.

• Complete action items to reduce hold times and periods of silence.

Overview

By the end of this course, learners will be able to:

• Identify the principles of a solutions expert.

• Apply the techniques to provide one-call resolutions.

• Apply techniques that will determine the root cause of the customer’s reason for calling.

• Recognize the steps to building lasting relationships.

• Demonstrate the principles of a solutions expert.

Overview

By the end of this course, learners will be able to:

• Identify what it means to go the extra mile.

• Apply techniques to provide on-call resolution.

• Apply the steps of owning a call.

• Recognize key elements of effortless customer service.

72,669 Completions / 4.82 5-Star Rating

64,417 Completions / 4.83 5-Star Rating

64,290 Completions / 4.82 5-Star Rating

Instructional Design Tool Examples: Articulate Rise with Articulate Storyline and Camtasia Elements

Web Build Example: WordPress Site for

Vendors

Overview

Strategic vendors requested a WordPress site where they could enroll in courses designed to enhance their customer interaction skills.

Design Tool Examples: Articulate Storyline

Overview

App navigation simulation that starts out with six live-action videos and an arrow to begin. The simulation enables complete exploration of the app, with the aim of visiting specific areas of interest. Each time the learner reaches a goal, they receive a checkmark to indicate completion of that area. Ultimately, they will learn how to resolve specific issues that customers encounter while using the app.

Design Tool Examples: Articulate Storyline Simulations

“Michelle effectively communicates with a wide range of leaders. She expresses appreciation for the work everyone does.”

“Michelle listens to understand and is honestly cares about our wants, needs, and interests”

“Michelle is very organized. I love how you check in regularly to make sure everyone is on track.

“Michelle collaborates well with the client and our team to move projects at a comfortable pace”

“It’s my joy to work with Michelle no matter the hour. She makes work fun!”