MHS Learning Institute Class Listings

Learning and Organizational Development Leadership and Associate Class Listings

Note: The following information will be included on the L&OD portal (coming early 2008).

Managers will be updated on the availability of the portal through Managers Mail.

Learning and Organizational Development Partnering with Associates on our journey towards excellence!

Learning and Organizational Development strives to provide the education, resources and support necessary to enable Associates to excel in their work. Learning and Organizational Development is committed to increasing the effectiveness of MediCorp Health System by growing the capabilities of individuals and departments. We strive to provide unique, resultsoriented, cost effective and creative programs. Through a variety of services, we foster MediCorp’s focus on continuous learning and organizational excellence.

In additional to providing multiple services, Learning and Organizational Development consists of two schools within the newly launched MediCorp Learning Institute, including: • School of Leadership Development • School of Associate Development

MediCorp Learning Institute “School of Leadership Development” The School of Leadership Development equips Supervisors, Managers, Directors and Executives with the tools and resources they need to excel in their leadership journey.

“School of Associate Development” The School of Associate Development provides Associates across MediCorp with education and resources to foster their personal and professional development.

MediCorp Learning Institute

School of Leadership Development The School of Leadership Development equips Supervisors, Managers, Directors and Executives with the tools and resources they need to excel in their leadership journey.

他 Classes focus on key leadership areas critical to success as a manager and based on our MediCorp leadership competencies. 他 Classes consist of series of Core and Advanced Courses. Core classes provide a foundation in the leadership area that is further expanded through the Advanced Classes.

However, you do not need to take the classes in any particular order (i.e., there are no prerequisites). 他 Classes are required for managers and directors (Core classes should be completed within 18 months, and Advanced classes should be completed within an additional 18 months). Although supervisors are invited to take the classes, they are not required. 他 Managers will have the opportunity to build your own learning plan (e.g., customized Learning Map) based on your Individual Development Plan (IDP).

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MediCorp Learning Institute

School of Leadership Development Learning support

Learning teams Resource library

Executive Book Review Self studies

Advanced Classes

Conflict Resolution (1/2 day)

Retention thru recognition

Targeted Selection

Core Classes

Finance for Managers

Skilled Communicator

Delivering Great Service

Blueprint for Managing a Team

Crucial Confrontation Crucial Conversation

Learning Orientation Coaches and Teaches

Working in a Rapidly Changing Environment

Change and Innovation

Strategic Thinking for Results

Work Load Management

(2 day) Service Orientation

Leading Teams Building Partnerships

Leading Change

Establishes Strategic Direction Business Acumen Drives for Results

Pillars of Excellence Quality

Service

People

Community

Finance

MediCorp Learning Institute

School of Leadership Development (Classes for Supervisors, Managers, Directors and Executives)

Current Courses Offered (Core)

The Skilled Communicator

March 26 (9:00-4:30) March 27 (9:00-4:30) April 18 (9:00-4:30)

Leaders must rely on others to achieve their goals. Consequently, communication and interpersonal skills are possibly the most vital skills to achieving success. In this one-day program, we’ll take the guesswork out of understanding your Associates and building strong working relationships with them. We’ll help you develop these skills through the understanding of behavioral communication concepts: understanding your own behavioral communication style and how it affects others, identifying the styles of your Associates, adapting accordingly for better relationships, and create a collaborative environment where open communication and trust are fostered.

Participants will learn to: 9 Understand your work behavioral tendencies and develop an understanding of how these styles may affect others 9 Understand, respect, appreciate and value individual differences 9 Identify the styles of your Associates and adapt accordingly for better relationships 9 Create a collaborative environment where open communication and trust are fostered 9 Utilize questioning techniques as a means of gaining understanding 9 Understand how body language communicates to others 9 Utilize different levels of listening to improve relationships and understanding 9 Apply learning to actual working case studies and your own daily challenges Sign-up through NetLearning

MediCorp Learning Institute

School SchoolofofLeadership LeadershipDevelopment Development (Classes (Classes for Supervisors, for Managers, Managers, Directors Directors and Executives) and Executives)

Current Courses Offered (Core)

Blueprint for Managing a Team (2 day)

April 2-3 (9:00-4:30) May 14-15 (9:00-4:30)

It can be a joy to work for a great coach and mentor: someone who sets the bar high, but skillfully helps you develop and grow to achieve the higher results. Help your team thrive in this environment with powerful performance management skills like setting expectations and developing abilities to achieve peak results. In this two day program, we’ll also cover identifying Associate needs, dealing with negativity and getting more value from your performance appraisals. Upon completion, participants will experience a renewed and improved ability to coach for outstanding results. Participants will learn to: 9 Recognize the characteristics of high performing teams 9 Assess for those characteristics and plan for improvements 9 Set expectations for Associate performance 9 Develop Associate abilities to achieve peak results 9 Identify Associate needs and development opportunities 9 Discuss relevant feedback with Associates 9 Coach for performance or development 9 Get more value from performance appraisals 9 Apply the learning to your team and daily challenges Sign-up through NetLearning

MediCorp Learning Institute

School SchoolofofLeadership LeadershipDevelopment Development (Classes (Classes for Supervisors, for Managers, Managers, Directors Directors and Executives) and Executives)

Current Courses Offered (Core)

Change and Innovation

May 29 (9:00-4:30) June 25 (9:00-4:30) June 26 (9:00-4:30)

Participants will discover the critical influencing, change management and collaboration skills necessary to become incredible leaders. Through Change and Innovation, participants will demonstrate their ability to: 9 Develop a change and innovation process 9 Develop an understanding of why innovation is necessary and how to foster it in your department 9 Learn what change is and how to cultivate it 9 Learn strategies and techniques to overcome resistance to change 9 Integrate communication strategies and implementation planning as part of a change management strategy 9 Develop group competencies for change 9 Monitor and reinforce progress and success

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MediCorp Learning Institute

School SchoolofofLeadership LeadershipDevelopment Development (Classes (Classes for Supervisors, for Managers, Managers, Directors Directors and Executives) and Executives)

Current Courses Offered (Core)

Workload Management

March 28 (9:00-4:30) April 15 (9:00-4:30) April 17 (9:00-4:30)

In today’s busy workplace, success hinges partially upon our ability to manage meetings, schedules information, interruptions, voice-mails, and an endless stream of action items. Actually turning our good intentions, goals and strategies into results becomes our greatest challenge. This one-day course will teach a series of essential workload management skills designed to help busy professionals gain control over their days and results. This process will reduce stress, increase the ability to plan, improve delegation, reduce the likelihood that items will “fall between the cracks�, and make it possible for participants to link their actions to their long- and short-term strategy.

Participants will learn to: 9 Delegate effectively and track results 9 Think and work proactively 9 Manage a large volume of information: e-mail, voice mail, faxes, memos, reports and files 9 Organize communications and the follow-up 9 Eliminate clutter - both digital and paper 9 Schedule meetings and associated resources quickly and efficiently 9 Store and retrieve vast amounts of information captured through digital and non-digital methods

Sign-up through NetLearning

MediCorp Learning Institute

School SchoolofofLeadership LeadershipDevelopment Development (Classes (Classes for Supervisors, for Managers, Managers, Directors Directors and Executives) and Executives)

Current Courses Offered (Advanced)

Retention through Recognition

April 23 (8:30-12:30)

By focusing on those factors most important to Associate engagement and loyalty, this program is designed to teach managers the tools necessary to motivate staff through individualized rewards and recognition. Through this course, participants will demonstrate their ability to: 9 Understand the value of individual forms of recognition 9 Describe Purpose-Based Recognition, as the reason recognition matters 9 Differentiate recognition from reward 9 Recognize trends in the workforce related to individuals’ values 9 Appreciate their role in increasing Associate retention 9 Learn to analyze their teams’ personality and recognition profile to better understand individual style preferences 9 Develop strategies for motivating their “Steady Eddies” 9 Use from among 70+ tactics that can be incorporated immediately to recognize and motivate their staff

Sign-up through NetLearning

MediCorp Learning Institute

School SchoolofofLeadership LeadershipDevelopment Development (Classes (Classes for Supervisors, for Managers, Managers, Directors Directors and Executives) and Executives)

Current Courses Offered (Advanced)

Working in a Rapidly Changing Environment

May 22 (9:00-4:30)

This program will help participants develop a common language and toolkit for implementing successful change, using a process modeled after both GE’s Change Acceleration Process (CAP) and WorkOut. CAP is a strategic, systematic approach to ensure that both structural and interpersonal dynamics of change are considered, planned for, and executed. WorkOut is a team-centered, Associate empowered technique that streamlines processes for maximum effectiveness and efficiency. Through this course, individuals will demonstrate their ability to: 9 Identify the key principles and tools of CAP and WorkOut 9 Utilize change facilitation skills 9 Apply CAP and WorkOut tools and methodology 9 Share best practices among peers 9 Develop a plan to effectively apply the acquired CAP and WorkOut skills in their work groups and departments

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MediCorp Learning Institute

School of Associate Development The School of Associate Development provides Associates across MediCorp with education and resources to foster their personal and professional development.

The School of Associate Development includes courses designed to help our Associates learn more about themselves, their coworkers, their customers and MediCorp. Based on the our MediCorp Associate competencies, Associates will learn skills that will enable them to increase their effectiveness, helping us to achieve our vision of becoming a premier patient-centered health system in our region.

¾ Classes focused on developing skills in the areas of our Associate competencies. ¾ Classes are optional for all Associates, and should be based on the individual’s learning needs and goals (e.g., Individual Development Plan). ¾ Classes consist of series of Core and Advanced Classes. Core classes provide a foundation in the skill area that is further expanded through the Advanced Classes. However, you do not need to take the classes in any particular order (i.e., there are no prerequisites).

Sign-up through NetLearning

MediCorp Learning Institute

Core Classes

Advanced Classes

School of Associate Development

Stewardship /

Building Collaborative Relationships

Communication Derailed

Delivering Great Customer Service

Understanding You and Your Team

Basic Budgets •At home •At work

Managing Work Life Balance

Understanding Differences

(4 part series) Effective Communication

Service Orientation

Team player / Partnering

Professional Awareness

Integrity / Values Orientation

Pillars of Excellence Quality

Service

People

Community

Finance

MediCorp Learning Institute

School of Associate Development (Classes for Associates)

Current Courses Offered (Core)

Communication Derailed

March 28 (9:00-4:30) April 15 (9:00-4:30) April 17 (9:00-4:30)

Positive, effective communication is a vital skill we all must practice in order to create and maintain a caring culture at MediCorp. How you communicate is as important as what you communicate. In this workshop, Associates will learn how to better understand and communicate with others. Join us a we explore different communication styles and how they impact our work efforts. We will also look at barriers to effective communication and discover ways to overcome them.

Participants will learn to: 9 Understand your communication style 9 Learn to identify communication styles of team members 9 Identify barriers to effective communication within your department 9 Learn strategies to overcome obstacles to effective communication

Sign-up through NetLearning

MediCorp Learning Institute

School of Associate Development (Classes for Associates)

Current Courses Offered (Core)

Together We Can: Understanding You and Your Team Teamwork is essential to the values of MediCorp. It creates a supportive environment where our Associates can be nurtured and developed. We are all part of various teams and need to learn to respect each other’s differences so that these teams function productively. Join us as we take a closer look at the dynamics of teams. You will learn how to work more effectively with your coworkers and work together towards a common goal.

Participants will learn to:

March 18 (1:00-4:30) May 7 (1:00-4:30) May 20 (1:00-4:30) June 13 (9:00-12:30)

9 Better understand their unique personality through the DiSC assessment 9 Recognize personality differences among their team members 9 Learn strategies to effectively work with your coworkers

Sign-up through NetLearning

MediCorp Learning Institute

School of Associate Development (Classes for Associates)

Current Courses Offered (Core)

Work Life Balance

June 17 (1:00-4:30)

This class presents a two-step process that will help you come closer to the elusive goal of personal and professional balance. The steps include defining the challenges, choices and changing priorities that make achieving work life integration so difficult, and learning several techniques to help achieve greater balance.

Through the class, Associates will learn to: 9 Define priorities 9 Identify challenges and choices that conflict with work life balance 9 Learn techniques to achieve better personal and professional balance

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Orientation “Discover MediCorp”

(New Associate Orientation)

Discover MediCorp sets the stage for the new Associate’s MediCorp journey. Through a highly interactive day, Associates are provided with the resources they need to be successful in their new role and are given a big-picture overview of MediCorp, including a look at our leaders, mission, values, and service standards. All new Associates are required to complete Discover MediCorp (held each Monday) prior to reporting to work.

“Great Beginnings, Good Refreshers”

(New Manager Orientation)

Great Beginnings, Good Refreshers focuses on key information topics important for all new managers. New managers are required to complete this set of courses, which are designed to help them learn the “nuts and bolts” of MediCorp. Current managers who are also looking for a refresher may take individual courses. Topics include: • School of Leadership Development / Talent Management • Quality • Performance Improvement • Volunteer Services • Patient and Guest Relations • Press Ganey Tools • Laborworkx • Finance and Budget Preparation

• Performance Appraisal Process • Regulatory Readiness • Manager’s Meeting • Union Education • Recognitions / Celebrations • Cultural Services • NetManager Sign-up through NetLearning

Prior Services What happened to the DOE (Department of Education)?

In the Fall of 2007, the Department of Education (DOE) was re-organized to allow us to better serve our Associates. As a result of the re-organization, the former DOE separated into three new departments, including (1) American Heart Association Training Center, (2) The Nursing Center of Excellence – Clinical Education, and (3) The Learning and Organizational Development Department.

These changes will allow us to focus on our individual areas of specialty, enabling us to provide you with the highest quality service.

The Learning and Organizational Development Department now focuses on providing learning and organizational development support across MediCorp. If you have additional questions about the classes being offered, please contact us (ext. 13500).

For questions on the following, please contact: • •

AHA Training Center (CPR, ACLS, PALS, BLS) - Sharon Allen (ext. 11160) Clinical Education Nursing Center of Excellence – – –

•

CEUs: Lundy Beard (ext. 11568) Nursing Orientation: Stephanie Brown (ext.11459) Health Unit Coordinator Training: Wende Herlan (ext. 11451)

Tuition Assistance - Benefits Department (ext. 12254)