Fintech and Artificial Intelligence Virtual Assistants

Fintech and Artificial Intelligence Virtual Assistants

MICHAEL ZETSER The Bank of America’s mobile assistant application is Erica. Erica lets users view bills, transfer money, get FICO score updates, and receive breakdowns of recurring monthly payments.

Fintech and Artificial Intelligence Virtual Assistants Mobile banking is flexible and easy to use, and some banks have gone above and beyond in their offering. Some banks and fintech companies are working to make the mobile banking experience even smoother; with text or voice-enabled payments, fraud alerts and credit score notifications becoming more common.

Virtual assistants such as Ally Assist, Eno and Erica are all starting to revolutionize the mobile banking world.

Ally Assist Ally Bank’s mobile application is home to Ally Assist. This virtual assistant is both voice and text-enabled, and can take care of everyday tasks like payments, deposits, transfers and information requests. Over time Ally Assist learns from users, anticipating their needs and recommending solutions.

Eno Eno was developed by Capital One and lets consumers text questions, receive fraud alerts, and complete simple tasks like paying credit card bills, tracked account balances, and checking transactions.

Erica The Bank of America’s mobile assistant application is Erica. Erica lets users view bills, transfer money, get FICO score updates, and receive breakdowns of recurring monthly payments.

MICHAEL ZETSER

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