Shifting Gears
Industry personnel and organization news
ALL Carolina Crane & Equipment in Raleigh names new named General Manager
UniCarriers Americas announces winners of 2014 Aftermarket Excellence Awards
The ALL Family of Companies is pleased to announce that Rich Nomanson has been named the new General Manager of ALL Carolina Crane & Equipment, LLC in Raleigh, North Carolina. Nomanson has worked for ALL for 19 years — 15 as an operator and the last four as a foreman at the Rich Nomanson company’s Indiana-based Central Rent-aCrane, Inc. “Rich is a great fit to lead our growing operations in Raleigh,” says Michael Liptak, president of the ALL Family of Companies. “His many years of experience, his knowledge of our business and this industry will serve him very well in Raleigh. He overachieved when assigned to a lead role at a major customer in Indiana, one that required round-the-clock, on-site service. The hard work impressed everyone, as hard work always does. We congratulate him on his achievement.” As part of the ALL Family of Companies, Nomanson has spent the last two decades observing, learning and recording the day-in, day-out variances of crane performance. Few crane rental companies fully understand machine “behavior” like ALL does, because very few fleets compare in size and scope.
UniCarriers Americas Corporation (UCA) announced the winners of its Aftermarket Excellence Program (AEP) Awards for the past fiscal year, ending March 31, 2015. The AEP is designed to reward and recognize those dealers who have achieved the highest standards of aftermarket service. UniCarriers Americas dealerships that participate in the Aftermarket Excellence Program strive to achieve challenging performance standards across eight categories. Among them are business planning, employee competency and customer satisfaction. As a result, dealerships become more successful by providing their customers with skilled technical service, more efficient work order processing and billing, as well as higher overall quality products and services. UniCarriers Americas introduced its Aftermarket Excellence Program in 2014, replacing the Service Excellence Program that was established in 1995. With AEP, program requirements are even more challenging. The program incorporates comprehensive parts metrics, giving dealers the tools to create a foundation on which to build a solid aftermarket offering and strong parts and service teams. “It’s been proven that applying best practices in aftermarket excellence can produce higher profitability, greater market share and stronger customer retention,” said Josh Landreman, senior manager product support, UniCarriers Americas. “AEP provides UniCarriers brand dealers with measurable tools to implement a variety of principles covering technical training, customer service and parts growth practices. UCA will continue to identify areas for improvement and this year will be no different. With the help of AEP, UCA will work with dealers to achieve success through sustainable, profitable growth.” Dealers who exceled across all eight AEP categories were recognized for their efforts by achieving one of four award levels: Platinum, Gold, Silver and Bronze. * Indicates first-time participants in the Aftermarket Excellence Program that had not previously received honors in the Service Excellence Program.
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October 2015
Platinum level: A.M. Davis, Midlothian, Va.* Buffalo Material Handling, Buffalo, N.Y. Carolina Material Handling, Greenville, S.C.* CFE Equipment, Richmond, Va. Darr, Houston, Texas J.M. Equipment, Manteca, Calif. New England Industrial Truck, Woburn, Mass. Power Machinery, Bakersfield, Calif. Quality Fork Lift, Shakopee, Minn. Sunbelt Industrial, Dallas, Texas