Issuu

2024 Annual Report

MISSION

We care for the homeless and those at risk of becoming homeless in our community through services that alleviate suffering , promote dignity , and instill self-sufficiency … as an expression of the ongoing ministry of Jesus Christ.

VISION

Metropolitan Ministries will be America’s most effective caregiver to poor and homeless people.

• Our programs will be known for their compassion and innovation in helping struggling families and individuals achieve their highest potential for self-sufficiency.

• Our approach to involving citizens in understanding and caring for their disadvantaged neighbors will serve as a replicable model.

• Our caregiving will be supported by an exemplary staff, high-quality facilities, dedicated volunteers, donors and collaborative partners.

• Above all, our witness will be to the power of love in healing broken lives and building strong, caring communities.

HOPE Does More

Dear Friends,

Storms of life, financial storms, economic storms, healthcare storms, and two vicious hurricanes belted Tampa Bay families like no other time in our 53-year history. We always say nothing good happens at Metropolitan Ministries without the support of our community. It is your support that is the difference maker for over 50,000 families in four counties.

This was a year where we spent over $2 million in hurricane response, doubled our capacity in Pasco County to shelter more families, and expanded our holiday assistance program by over 10% while at the same time accomplishing this feat with less donations! How is that possible? It is possible because of YOU and the contributions of friends like you, who have continually given to help more hurting neighbors in our community.

We once again celebrated many independent recognitions, including our four-star 100% rating on Charity Navigator, our Platinum Certification for Transparency on Candid, and national recognition by Best Places to Work in the Nonprofit Sector with a designation for Purpose and Value. Thank you for your trust and faith in us to use your gifts to make the greatest impact.

Finally, this year we remember the late Reverend Morris Hintzman and his legacy to care for families in crisis. He was a man of great vision and compassion for the poor. His family, the Metropolitan Ministries family, and our community miss him greatly. His impact lives on because of generous donors like you.

If you have any questions or ideas you would like to discuss or would like a tour of our campuses, please do not hesitate to call me. Thank you for making it possible for us to do more for families in our community. We are truly grateful for your support.

With gratitude,

Tim Marks President/CEO Metropolitan Ministries

How We HELP

3 PILLARS OF SERVICE

ALLEVIATE SUFFERING

• Hot Meals and Food Boxes

• Emergency Shelter for Families with Children

• Mobile Outreach and Navigation Resources for Chronically Homeless Individuals

• Family Support Centers

• Safe Residential Shelter

• Neighborhood Community-based Case Management and Resources for Families

• School-based Interventions

PROMOTE DIGNITY

• Education (Early Childhood through Adult)

• Trauma-informed Counseling

• Therapeutic Programming

• Addiction/Recovery Support

• Spiritual Care

• Clothing

• Life Skills

• Financial Literacy

• Vocational Training

INSTILL SELF-SUFFICIENCY

• Landlord and Housing Navigation Support

• Career Placement Assistance

• Alumni Connection/Support

• Affordable Housing

HOPE AFTER The Storms

In the wake of Hurricanes Helene and Milton, many in our community have suffered unimaginable losses—especially those who were already struggling before the storms.

YOUR SUPPORT PROVIDED EMERGENCY RELIEF:

Staff stayed on site in Tampa to keep 148 families and 300 children safe during and after the storm

Ensured 3 meals a day offered for all families and children on campus and sent food for families being evacuated

Safely evacuated 48 families and 100 children from our Pasco campus in an evacuation zone and coordinated a smooth return to campus

Relocated families we were supporting in hotels in evacuation zones to hurricane shelters

Checked on and supported over 300 families in community-based programs to ensure they were safe and secure

$2 million in hurricane relief expenses

Over 130,000 families served

1,200 nights of shelter provided

4,000 more families added to the holiday assistance program

130% of capacity for registered families at the Tampa Holiday Tent

HOLIDAY Tent

Our Holiday Assistance program reached families across Hillsborough, Pasco, and Pinellas counties, operating at 130% capacity to meet the increased need following Hurricanes Helene and Milton. Thanks to our incredible community, we were able to #ShareHope in remarkable ways in 2024:

Served over 34,000 families

Provided 1.2 million meals

Delivered gifts to over 32,000 children

Supported nearly 97,000 individuals

Holiday Volunteer Impact

• 11,958 unique volunteers

• 63,000 volunteer hours

• $1.9 million in cost savings

Hunger Relief NETWORK

Through our Hunger Relief Network, we are working to ensure that no family, senior, or individual in need goes hungry. Our meal site partners, made up of organizations and individuals from across Tampa Bay, help distribute our hot, balanced, and nutritious meals to those facing hardships. These partners represent a wide range of backgrounds, including faith groups, civic organizations, agencies, and other nonprofits, all united by a shared mission to care for the homeless and those at risk of homelessness in our community.

43 dedicated meal site partners

Serving up to 105,000 hot meals every month

Locations across Hillsborough, Pasco, & Pinellas counties

Metropolitan Ministries’ social enterprises have a core purpose to create social and environmental impact. All proceeds from each of these entities go directly into the Ministries’ programs to help homeless and at-risk families across Tampa Bay.

BY THE NUMBERS

$13 MILLION IN ANNUAL COST SAVINGS

21,799 Unique volunteers

Served over 154,681 HOURS

$4.8 MILLION in cost savings

$1.6 MILLION in donated professional services

$6.6 MILLION in all other donated goods (food, clothing, etc.)

$8.2 MILLION in total cost savings

MiraclePlace Pasco IS HERE!

With your support, our desire to do more to serve struggling and homeless families and children in Pasco County is now a reality. The new residential housing units are at full capacity, allowing us to serve a total of 48 families in safe, stable housing. More than shelter, MiraclePlace Pasco is a sanctuary where families can find security, rebuild, and work toward a self-sufficient future. Looking ahead, the needs in the Pasco community continue to grow, and we’re committed to expanding and offering ongoing support. Together, we’re building a foundation for hope and a brighter future for our neighbors in need.

THANK YOU PASCO LEADERSHIP COUNCIL MEMBERS

Connie Bladon

AdventHealth Wesley Chapel

Shane Donaldson

Pinnacle Home Care

Scott Fink

Fink Auto Group

Subaru & Volkswagen of Wesley Chapel

Kurt Hull

Diversified Asset Funding

Kathy Hunt

Founder of Restored Hope

George Mitchell

AdventHealth Center Ice

Dewey Mitchell

Berkshire Hathaway

HomeServices

Florida Properties

Willy Nunn

Homes by WestBay

Drew Pittman

ASAP Capital Partners, Inc.

Kathryn Starkey

Commissioner Pasco

District 3

Gary and Nikki Ubaldini

Keller Williams

South Florida Region

BOARD OF DIRECTORS

EXECUTIVE COMMITTEE

Jeff Marple, Board Chair

Corporate Executive

Rooms To Go

William Schifino, Secretary

Managing Partner, Gunster Law

Carlos Baldor, Jr., Past Chair

President & Chief Technology Officer, BST Global

Eric Bailey Vice Chair of Advancement

Principal and Financial Advisor CAPTRUST

David Beshears Vice Chair of Facilities

Executive Director

Cushman & Wakefield of FL, Inc.

Gerry Coughlin, Metropolitan Ministries Foundation Liaison

Managing Partner

Oak Point Advisors

Elizabeth Dvorak Vice Chair of Programs Chief Executive Officer Workscapes

Keri Eisenbeis Vice Chair of Human Resources Chief of Staff BayCare Health System

Chad Keller Vice Chair of Strategic Planning Chief Operating Officer Clover Investment

Andrew (Drew) Pittman Vice Chair of Finance & Audit Co-Owner, ASAP Capital Partners, Inc.

Dan Rodriguez Vice Chair of Governance

President & Executive Advisor Next Path Career Partners

DIRECTORS

Reverend Stanley Evan Burrows

Pastor, First Baptist Church of College Hill

Michelle Clapper Assurance Partner

Ernst and Young

Jamie Egasti Retired

Scott Fink

Chief Executive Officer

Fink Auto Group

Subaru & Volkswagen of Wesley Chapel

Nicholas Glover

Vice President, Build to Zero Environmental Defense Fund

Frank Hancock

Managing Director

Raymond James

Josh Helms

Chief Executive Officer

Physician Partners of America

Rose Hester

Registered Nurse

BayCare Hospital

Client Advocate

Kurt H. Hull

President

Diversified Asset Funding

Laura Maddalon

President, LAMPLighters

Tony March

Chief Executive Officer

Pay It Backward Foundation Co-Founder, March Hodge

Master Management

Andy May

Executive Managing Director

Cushman & Wakefield of FL, Inc.

Kéto Nord, BS/MIS, MBA/MIS

Youth Success Grants Reviewer

United Way Suncoast Consultant

Big Ideas Learning/Math, FL Advisory Panel, and Client Advocate

Willy Nunn

President, Homes by WestBay

Kelly Ring (Bulleit)

Former Anchor, FOX 13 Tampa Bay

Jerome Ryans

President & Chief Executive Officer

Tampa Housing Authority

Laura Sherman Founding Partner

Baldwin Krystyn Sherman Partners

Pedro Suriel

Senior Vice President

Diversity & Inclusion

Raymond James Financial, Inc

HOPE LIVES FOREVER

When you include Metropolitan Ministries in your will, you elevate Metro to family status and become a member of our Legacy Society. This special group helps ensure Metro will always be here for hurting families in need! We give thanks for our Legacy Society members, nearly 600 strong! Legacy gifts are safely sheltered within Metropolitan Ministries Foundation to meet emerging needs and protect Metro from any unforeseen crisis.

Here are some examples of what Legacy Gifts and Endowments have made possible through Metropolitan Ministries Foundation:

• The costs of Metro’s holiday tents in 2024 and 2025 so that all contributions helped families in crisis

• A new generator to power the entire Tampa campus and surrounding area

• A beautiful new playground on our Pasco campus

• Emergency assistance to Metro employees who faced an unexpected crisis

• Additional support for hunger relief initiatives in Pinellas County

• The cost of tuition, testing fees, and other expenses clients faced on their journeys to self-sufficiency

To learn more about the Foundation, please contact Molly James Molly.James@metromin.org | (813) 209-1251

BOARD OF DIRECTORS

Gerry Coughlin, Chair

Robert Basham

Preston Farrior

Elizabeth Fowler

David Redmond

Martin Silbiger, MD

Keebler Straz

Ashley Thomas

FOUNDATION STAFF

Molly James Chief Executive Officer

Janet Pantaleo Legacy Advisor

In Memory of Rev. Morris E. Hintzman

Guiding Light of Metropolitan Ministries

A visionary leader, compassionate advocate, and devoted servant of the Lord, Reverend Hintzman leaves behind a legacy of profound impact through his work as the CEO of Metropolitan Ministries.

For over four decades, he led Metropolitan Ministries with an unwavering commitment to helping those in need. His influence led to over 47 million meals served, 2.8 million nights of shelter provided, half a million families helped with holiday assistance, 2.2 million volunteer hours logged, and more than 3 million children’s lives impacted.

Morris was a tireless advocate for social justice, frequently collaborating with local government, businesses, donors, volunteers, and faith-based organizations to address the root causes of homelessness and poverty. His compassionate, humble approach, combined with his deep faith, inspired those around him to join in his mission to make the Tampa Bay area a better place to live, work, and serve.

His family was the cornerstone of his life, and he cherished every moment spent with them. Morris’s love of family and his faith fueled his passion to help any struggling or homeless family have a Merry Christmas, food on their table, or a safe place to find hope.

Reverend Morris E. Hintzman’s legacy will live on through the countless lives he touched and the community he helped build. May he rest in peace, knowing his work on Earth made a lasting difference.

Rev. Morris E. Hintzman

1941 - 2024

FINANCIALS

Financials represent fiscal year 2024. (July 1, 2023 through June 30, 2024)

PROGRAM EXPENSE RATIO

87% OF ALL GIFTS ARE PUT BACK INTO LIFE-CHANGING PROGRAMS

CONTRIBUTIONS

Total: $49,263,963

MAJOR DONORS

SPECIAL EVENTS

GRANTS - CAPITAL

GRANTS - OPERATING

ESTATES

DIRECT MARKETING

IN-KIND

CAPITAL

LARGEST IMPACT PROGRAMS

Family Support Center

Outreach and Prevention Services

$20.5 MILLION

Residential and Offsite

Housing Case Management

$12.8 MILLION

Childhood and Adult Education

$5.4 MILLION

REVENUE AND EXPENSES

ACCOUNTABILITY

Metropolitan Ministries maintains a Platinum 100% Transparency rating from Candid (by GuideStar), the world’s largest source of information on nonprofit organizations. This rating puts Metro in the top 0.1% of charities nationally in terms of transparency.

Metropolitan Ministries’ 4-Star, 100 out of 100 status is the highest rating provided by Charity Navigator, America’s premier independent charity evaluator. We are proud to receive this symbol of trust, representing the measures we take to be accountable, transparent, and responsible stewards of donor dollars.

Great Nonprofits is unique from Charity Navigator and Candid in that their charity ratings are awarded based solely on reviews from donors, volunteers, and other supporters.

Sanctuary certification symbolizes an organization’s commitment to providing a higher level of care, a trauma-sensitive environment for the people we serve, and a better work environment for employees. Sanctuary certification requires re-evaluation every three years, as it is designed to promote, sustain, and strengthen an organization’s commitment to the maintenance of a trauma informed culture for all of its stakeholders.

Metropolitan Ministries is honored to be recognized by Top Workplaces, the nation’s leading employer recognition program, for our people-first culture.

THE BOTTOM LINE

Your dollars are used in the most transparent and effective ways possible. Our fundraising efficiency is superior and exceeds industry standards at seven cents to raise one dollar.