Methodist Health Community Impact Report - May 2021

MAY 2021

Community Impact Report

Who We Are Since 1963, Methodist Healthcare has continuously evolved to meet the growing needs of the greater San Antonio Community. Our commitment has never wavered in consistently improving the health and wellness of our community by “Serving Humanity to Honor God.” Methodist Healthcare is a 50-50 co-ownership between Methodist Healthcare Ministries of South

Texas, Inc., South Texas’ largest non-public funding source of community health care for uninsured patients; and HCA Healthcare, the nation’s leading provider of healthcare services. This creates a unique partnership that ensures Methodist Healthcare Ministries continues to benefit the community by providing quality care to all and charitable care when needed.

RESEARCH & INNOVATION

ECONOMIC DEVELOPMENT

12,500

The Pediatric Blood & Marrow Stem Cell Transplant Program at Methodist Children’s Hospital is one of the

EMPLOYEES

as San Antonio’s second largest private employer

busiest programs in the nation.

The Live Donor Kidney Transplant (LDKT) Program of Methodist Hospital | Specialty and Transplant is a global leader in LDKT and has performed more procedures in the U.S. since 2009 than any other LDKT program. These efforts have successfully matched donors—many who remain anonymous—with approximately 2,000 patients suffering from End Stage Renal Failure to deliver the gift of life.

Methodist Healthcare is a national leader in robotic surgery, offering one of the most comprehensive programs in the country. 25 surgical robots, 175 surgeons, 6 locations and 4 national surgeon training programs - We continuously collaborate on emerging technologies and techniques to deliver enhanced surgical experiences that reduce hospital stays and shorten recovery time.

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facilities

with

1,957 and beds

3,475

physicians

serving 27 counties

$20,592,291 in property taxes

$12,714,862 in sales taxes

Hospitals:

Methodist Hospital Methodist Children’s Hospital Methodist Hospital | Specialty and Transplant Methodist Hospital | Northeast

$689,588,418 in total payroll

Methodist Hospital | Stone Oak Methodist Hospital | Metropolitan Methodist Hospital | Texsan Methodist Hospital South

FAST FACTS COMMUNITY INVESTMENT

1.5 Billion $756 Million

$

invested in capital expenditures over the past

in charity and indigent care in 2020

10 years

687,366

inpatients and outpatients served per year

346,435

ER visits per year

11,200+

births per year

METHODIST HEALTHCARE MINISTRIES IMPACT since its inception to improve wellness $1.2 donated of the least served through direct services, Billion grants, and community partnerships

225+

funded program sites

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116

grant programs with more than

90 partners

$114.3 planned for community Million health in 2021 Serving

clinics supporting

400,000+ patients and clients

74

counties

Largest private funding source for uninsured and underinsured patients in South Texas.

04 Introduction

• A Letter from Allen Harrison, President and CEO of Methodist Healthcare • Our Mission, Vision and Values • Who We are

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Committed to Our People • Year of the Nurse • Clinical Excellence Program for RNs • RN Step & Grade Program • Methodist Healthcare Nursing Residency Programs • Diversity & Inclusion • Partnering with Our Physicians • Graduate Medical Education

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Committed to Our Community • Guiding Community Outreach • Community Health Needs Assessment and Community Health Priorities • Volunteerism

Contents

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Responding to a Pandemic • Being There for Our Patients • Protecting Our Colleagues and Physicians • Partner with Others to Improve Care Beyond Our Own Organization • Be a Resource for Our Communities and Governments

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Committed to Our Patients • Our Commitment to Quality • Pastoral Care • Charity Care

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Our Facilities

• Supporting Local Causes • Partnerships • Community Giving

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A Message from Allen Harrison President and CEO of Methodist Healthcare OUR MISSION

Serving Humanity to Honor God by providing exceptional and cost-effective health care, accessible to all.

This is the mission and guiding philosophy of Methodist Healthcare. This Impact Report is intended to bring our mission to life, provide information on our award-winning programs and technological advances and illustrate what we are doing to partner with organizations in our communities to fulfill our mission. We hope the results presented in these pages give you an appreciation of our belief that together, we can harness our collective knowledge and resources to ensure everyone in our community has access to quality care.

Our mission compels us to ensure a safe, compassionate, equitable care experience for anyone who seeks it. Every day, Methodist Healthcare staff go to work with our shared focus centered on the same thing: our patients. Our focus and effort positively impact the care experience at the bedside and beyond. As a learning health system, we also create tools that transform vast amounts of patient data into systems that improve patients care. With approximately 12,000 talented colleagues concentrating on our one shared purpose, we are giving our patients healthier tomorrows.

Last year was no exception. When faced with a threat to public health and safety, like

that of a pandemic, Methodist Healthcare illustrated its commitment to doing what is right for our people, our patients and our communities. Our impact was even greater as we quickly pivoted and designed new ways to reach our community where they live, work and play.

It was important to the community that we do all we could to maintain this flow of community support. As always, we will face the future with a plan that requires that we determine community need, and then extend our resources to meet that need – wherever it may occur.

We will keep finding innovative and effective ways to serve the physical, mental and spiritual needs of the community. Together, we will use our combined strengths to nurture, educate and further empower the people of South Texas; and they will look to us as the source of healing and care.

Many blessings,

Allen Harrison President and CEO Methodist Healthcare

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Our Mission, Vision and Values OUR MISSION The mission of Methodist Healthcare is “Serving Humanity to Honor God by providing exceptional and cost-effective health care, accessible to all.”

OUR VISION Our vision is to be a world-class health care provider, continually raising the standards of performance excellence and advancing the health status of the community by providing and constantly improving the delivery of quality, innovative health care services in a cost-effective way, while providing charitable care to people in our region.

OUR VALUES In doing so, we acknowledge our values of Integrity, Compassion, Accountability, Respect and Excellence. On an individual basis, we commit to: • Cure when we can • Escort to death’s door when we must • Always create healing experiences

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Who We Are Methodist Healthcare created a 50-50 co-ownership between Methodist Healthcare Ministries of South Texas, Inc., and HCA Healthcare.

Methodist Healthcare System (MHS) has evolved to meet the growing needs of the greater San Antonio community, and our commitment since opening our first hospital in 1963 has never wavered: to continuously improve the health and wellness of our community by “Serving Humanity to Honor God.” Formed in 1995 by Methodist Hospital’s Board of Trustees, Methodist Healthcare created a 50-50 co-ownership between Methodist Healthcare Ministries of South Texas Inc., South Texas’ largest non-public funding source of community health care for uninsured patients: and HCA Healthcare, the nation’s leading provider of health care services. This creates a unique avenue to ensure that Methodist Healthcare Ministries continues to benefit the community by providing quality care to all and charitable care when needed.

Methodist Healthcare Ministries is the largest private funding source for uninsured and underinsured patients in South Texas.

• Serving 74 counties • $1.2 billion provided to the community since its inception to improve wellness among the least served through direct services, grants, and community partnerships • 225+ funded program sites • Over 116+ grant programs with more than 90 partners • 4 clinics and community health programs serving more than 400,000 patients and clients • $114.3 million planned for 2021 for community health

HCA Healthcare is continually investing in colleagues and facilities to better serve patients and local communities.

• $70.8M in student loan assistance, tuition reimbursement and certification support through our voucher program in 2019 • In 2019, $4.2 biilion invested in land, buildings and equipment to expand or bring new services to the communities served • More than 260 GME programs making HCA Healthcare the largest graduate medical education provider in the country • More than $56 million in support to HCA Healthcare families through the Hope Fund since its inception

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Responding to a Pandemic When faced with a threat to public health and safety, like that of a pandemic, Methodist Healthcare is committed to doing what is right for our people, our patients and our communities.

Since we confirmed our first patient case in February 2020 (the first case in Texas), we treated 8,968 COVID-19 inpatients through December 31, 2020.

A response of this magnitude has been possible because of the unwavering commitment and tremendous sacrifice of our employees, who have been guided throughout our response to COVID-19 by these four core principles: 1. Be there for patients 2. Protect our employees and caregivers 3. Partner with others to improve care beyond our own organization 4. Be a resource for our communities and governments

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BE THERE FOR PATIENTS • We doubled down on cleaning procedures, enhanced screening, and limited visitors.

• We were the first health system in South Texas to implement a universal masking policy for all staff to help reduce the spread of the virus – even before the CDC recommended such a policy.

• In 2020, we performed 127,181 COVID-19 tests for the San Antonio and Central West Texas Divisions.

• 2nd Hospital in Texas and 1st in HCA to receive and perform Abbott COVID-19 Rapid Test.

• 99.5% of all COVID-19 tests performed in the San Antonio Division were completed in less than 24 hours from collection time.

• COVID-19 positive patients do not have to pay for their treatment in our hospitals.

• Through HCA, we offered a free, hotline for patients who have lost jobs and/or health insurance to guide them through their coverage options. As of December 2020, 7,200 patients were assisted through the hotline, which addressed more than 20,300 calls.

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PROTECT OUR EMPLOYEES AND CAREGIVERS • We distributed 374,072 N95 masks, 62,869,606 exam gloves, 2,697,154 Level 1 masks and 43,692 face shields and 2,433,138 isolation gowns.

• We collaborated with major hotel chains to provide housing for providers who work directly with COVID-19 patients.

• At a time when hundreds of hospitals and healthcare systems were laying off or furloughing employees, we introduced a pandemic pay program that helped provide paychecks to employees unable to work as government mandates halted many elective procedures. We also offered quarantine pay for patient care staff who meet criteria for exposure to COVID-19.

• We provided multiple resources to our staff who worked endless hours and shifts such as: virtual mental wellness seminars, counseling, 24/7 advice lines and coping tools; financial assistance in the form of tool kits, webinars and advice lines; emergency child care options; on-site mini-marts and free “Doctor on Demand” telehealth visits.

PARTNER WITH OTHERS TO IMPROVE CARE BEYOND OUR OWN ORGANIZATION • We have shipped COVID-19 testing instruments and test kits to Kansas, Colorado, and Texas Gulf Coast areas.

• We implemented five COVID-19 clinical trials at Methodist Healthcare including: ECMO research trial, Therapeutic Plasma Exchange, Remdesivir clinical trial, and Emergency Use Mesenchymal Cells and Convalescent Plasma.

• We collaborated with STRAC (Southwest Texas Regional Advisory Council), the City of San Antonio and other community organizations and shared data and best practices to improve emergency operations plans throughout the region.

8.9K+

COVID-19 inpatients treated

127K+

COVID-19 tests conducted

BE A RESOURCE FOR OUR COMMUNITIES AND GOVERNMENTS • Through HCA COVID-19 funding, we were able to give a total of $100,000 to local community groups such as the San Antonio Food Bank, Communities In Schools, Enroll SA and a digital divide education project.

• With the help of HCA, we are offering a free mental health program to area middle and high schools through EVERFI, a leading education technology provider. To date, the program is being offered to over 200 students at four schools.

• We created a series of “Health Matters” videos for our community, focusing on: COVID-19 Safety, Mental Health, Healthy Eating and Hands-Only CPR. The videos received 27,500 views.

• Methodist Healthcare partnered with Methodist Healthcare Ministries, HCA Health Trust and the Health Collaborative to distribute nearly 40,000 pounds of food to residents of Atascosa County. Over 1,200 families were given food boxes.

• MHS worked hand-in-hand with the South Texas Blood and Tissue Center to hold muchneeded convalescent plasma donor drives to help in the care of COVID-19 patients.

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Committed to Our People Our staff is our most precious resource. They are a force 12,000 strong that show up each day ready to serve others.

Methodist Healthcare is a place where our staff can grow in their respective fields in a safe and accepting environment.

1.

2.

3.

4.

Year of the Nurse Clinical Excellence Program for RNs RN Step & Grade Program Methodist Healthcare Nursing Residency Programs 5. Partnering with Our Physicians 6. Graduate Medical Education 7. Diversity & Inclusion

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2020: A Special Year of the Nurse 2020 was deemed “Year of the Nurse and the Midwife” by the World Health Organization.

These extraordinary individuals are vital front-line workers, displaying courage, care and commitment to their patients every day throughout our organization.

Despite the added challenges of COVID-19, nurses have consistently shown their resiliency and willingness to go above and beyond for their patients and each other.

Caring for patients like family requires a team of nurses who cultivate an environment of love and support for one another. Every day, we witness patients who are touched by their compassion from the moment they enter our facilities, until the moment they leave our care.

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Some highlights of 2020: • In 2020 Methodist Healthcare reached an all-time high patient experience score of 81st percentile • Hired over 850 nurses and 57 nurse interns We will continue to invest in such technology as iMobile and other technology solutions to enable our nurses to be more efficient and collaborative in caring for patients. We’ve added beds, grown surgeries, added new services and become the leader in complex and cutting edge care for patients. It is a great time to be a Methodist Nurse and we are proud of the contributions they make to our patients and our community.

Clinical Excellence Program for RNs Methodist Healthcare Registered Nurses who provide direct patient care are eligible for a career ladder that recognizes their self-paced self-motivated professional growth.

The program: • Fosters leadership growth • Rewards high-quality patient care, teaching and education • Promotes and acknowledges exceptional customer service RNs enroll in the program, apply their current qualifications and begin tracking qualifying events that accumulate points toward identified career levels. RNs enrolled in the Nursing Clinical Excellence Program can achieve RN Clinical Ladder and RN Clinical Expert levels, RNs who do not participate in the program can achieve GN/RN and RN Advanced levels.

At Methodist Healthcare, our goal is to attract and retain: Excellent NURSES Inspired by excellent LEADERS Utilizing excellent SYSTEMS With a desire for CONTINUOUS IMPROVEMENT To create excellent PATIENT OUTCOMES

4.2K+

registered nurses

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Methodist Healthcare Nursing Residency Programs Methodist Healthcare Nursing Residency Programs consist of intensive structured specialty orientation designed to support transition of the graduate registered nurse to bedside nursing practice in a specific clinical setting. Our Residency Program is accredited nationally by American Nurses Credentialing Center with distinction and Department of Labor Industry Apprenticeship Program. Each Nursing Residency focuses on development and verification of proficiency in key entry level technical, interpersonal and critical thinking skills required for safe practice. Residents are introduced to the Methodist Healthcare mission, interact with members of the health care team and acquire knowledge of regulatory requirements related to clinical practice in an acute care setting.

Methodist Healthcare System Education & Research Department supports all nurse Residency Programs coordinating learning activities, time and attendance, feedbacks and other personal related functions. Each Nurse Resident is designated as a full time, 40 hours/ week employee.

Upon completion of the program, the Nurse Resident is reclassified to the appropriate hours/week schedule (ex. 36 hours/week) and transferred to the unit of hire.

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Diversity, Equity and Inclusion We are committed to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We will make ourselves accountable to one another for the manner in which we treat one another and for the manner in which people around us are treated.

We are committed to recruit and retain a diverse staff reflective of the patients and communities we serve. We regard laws, regulations and policies relating to diversity as a minimum standard. We strive to create and maintain a setting in which we celebrate cultural and other differences and consider them strengths of the organization.

Methodist Healthcare System is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

The staff and physicians have helped Metropolitan Methodist Hospital earn the status of “Leader in LGBTQ Healthcare Equality” by the Human Rights Campaign Foundation (HRC), for five consecutive years in a row. The HRC is the education arm of the country largest LGBTQ civil rights organization.

Metropolitan Methodist is the only hospital in South Texas to earn this designation.

Designated ‘Leader in LGBTQ Healthcare Equality’ by the Human Rights Campaign Foundation in 2016, 2017, 2018, 2019, and 2020.

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Partnering With Our Physicians Throughout the pandemic in 2020, we worked closely with our physicians to create a safe and protected patient care environment.

Throughout the pandemic in 2020, we worked closely with our physicians to understand their needs and provide support for their practices by helping create a safe and protected patient care environment. To address medical practice or business disruption, HCA Healthcare granted rent deferral with owned medical office buildings (MOBs) This helped to maintain availability of medical care and related businesses and services for patients and the community (“COVID-19 purposes”) as permitted by federal waivers.

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We connected physicians with experts to do live Q&A sessions during our physician confidence and resiliency webinar support series.

Additionally, division-wide town halls were held with CEOs, CNOs, and CMOs for primary care, surgeons and rural facility partners to share information and understand needs related to the COVID-19 pandemic. Through HCA CARES, HCA Healthcare provided education to physicians regarding the CARES Act, including a website and hotline, for COVID-19 purposes as permitted by federal waivers.

Graduate Medical Education Methodist Healthcare Graduate Medical Education (GME) provides clinical experiences for physician trainees from residency and fellowship programs.

We are proud of the training opportunities offered at our facilities for a lifetime of learning. GME includes medical, surgical, and other subspecialty residency programs and fellowships.

The accredited program is managed by a Graduate Medical Education Committee (GMEC) that establishes and implements policies and procedures regarding the quality of education and the work environment for the residents in all programs. Program Directors and Faculty ensure all educational programs are conducted in full compliance with the guidelines of the Accreditation Council for Graduate Medical Education.

In 2019, we offered clinical rotations for 42 programs in 36 various specialties. A total of 525 residents, fellows, medical students and physician assistant students participated in these clinical rotations.

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Committed to Our Patients We exist because our patients need and deserve the best care possible. Each of our facilities have the highest standard for patient care and we are consistently raising the bar to keep the focus where it belongs – on our patients.

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Our Commitment to Quality Our patients’ safety is our priority. Our goal is to make our patients feel safe and secure during their hospital stay. We assure a standard of quality care through proactive, ongoing training for staff and credentialing processes for all of our physicians.

Every member of our staff is dedicated to: • Providing a safe, healthy and secure environment • Performing their jobs carefully and completely • Using safe and effective practices and technologies • Providing better quality care based on the unique needs of our international patients • Responding to the wants and needs of our patients in a timely manner • Ensuring timely communication between caregivers and patients by answering questions regarding treatment and health • Providing specific information about our patients’ care and explaining changes about their treatment

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Pastoral Care Methodist Healthcare has a team of chaplains dedicated to helping patients and their families deal with a health crisis, including specially trained chaplains for children, oncology patients, sexual assault survivors and critically ill patients. The chaplaincy program is considered a national benchmark for hospitals. Our chaplains made over 230,000 patient visits last year.

Charity Care As part of our mission, Methodist Healthcare provides care to patients without financial means to pay for hospital services. Services will be provided to all patients who present themselves for care at any Methodist Healthcare facility ER without regard to race, creed, color or national origin and who are classified as financially or medically indigent.

Further eligibility and assistance information, a copy of our financial assistance policy, the financial assistance application form and a listing of physicians who provide emergency or other medically necessary services at Methodist Healthcare facilities, including whether their services are covered under the financial assistance plan, are available at the link below or by written request to the following address: Patient Accounting Services 15727 Anthem Parkway, Suite 101 San Antonio, TX 78249 SAHealth.com/about/mission-values/charity-care.dot

230K

chaplain/patient visits

$756M

Charity Care charges

23K+

patients helped through Charity Care

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Committed to Our Community Our mission statement of ‘Serving Humanity to Honor God’ defines our ultimate purpose, and that goes far beyond just services and facilities.

Methodist Healthcare treats the entire community in a number of ways, including providing care at our eight hospitals and seven freestanding Emergency Centers to everyone regardless of ability to pay, and through the direct support of more than 30 non-profit health and human services agencies serving the community. As the city’s second largest private employer, Methodist Healthcare is able to make a significant impact in the community beyond its 35 health care facilities and caregivers.

The birth of Methodist Healthcare System in 1995 provided the greatest mechanism to address the needs of the underserved in San Antonio and South Texas through Methodist Healthcare Ministries. As one of the two co-owners of the Methodist Healthcare System, Methodist Healthcare Ministries receives half of all profits generated by the hospital system.

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Guiding Community Outreach The Methodist Healthcare System Core Competency, building partnerships to serve our community, enables achievement of the mission of service to the community (Serving Humanity) through compassionate service, efficiency and effectiveness with a servant leadership attitude (being responsible stewards of Methodist Healthcare’s assets wile honoring God). The Mission supports regular, consistent impactful contributions to strengthen the health of the community guided and overseen by the Methodist Healthcare Community Benefits Committee.

$374K+ colleague giving

163

charitable organizations supported

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Community Health Needs Assessment and Community Health Priorities As part of our commitment to the greater San Antonio community, Methodist Healthcare participates in a county-wide health needs assessment every three years. This assessment is conducted through the Health Collaborative, a non-profit convening organization that brings together hospital systems, other health care organizations, local government and non-profit organizations in Bexar County to identify and solve community health issues through collaboration. Methodist Healthcare is proud to be a founding member of the Health Collaborative.

In order to work in coordination with other health care systems and organization, businesses and non-profits, Methodist Healthcare has adopted the five health priority areas based upon the Bexar County community health assessment, the Bexar County community health improvement plan and the SA2020 goals. Methodist Healthcare and its hospitals have created community improvement plans based on these five health priorities so we may better serve you and the greater San Antonio community.

Community Health Priorities 1.

2.

3.

4.

5.

Healthy Eating and Active Living Healthy Child and Family Development Safe Communities Behavioral and Mental Well-Being Sexual Health

Access to the Community Health Needs Assessment (CHNA) and each facility’s Community Health Implementation Plan (CHIP) can be found by visiting: SAHealth.com/about/mission-values/charity-care.dot

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Volunteerism Our mission at Methodist Healthcare is serving humanity to honor God, and we take that commitment seriously while on the job and by volunteering time to help those in need.

Our employees consistently give back to the community through a variety of non-profit programs, fundraisers and community outreach events. Staff at each of our facilities volunteer and give to many organizations and causes to connect and improve our community.

Supported Organizations and Events Include: • Alzheimer’s Association • American Heart Association • American Cancer Society • Booker T. Washington Elementary School • Donate Life Month Donor Drive • Hearts Need Art • Leukemia & Lymphoma Society • MAGIK Theatre • March of Dimes • San Antonio Food Bank • San Antonio Walk for PKD (Polycystic Kidney Disease) • ZERO Prostate Cancer Run/Walk

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Supporting Local Causes

Our Partners

As Methodist Healthcare, we are proud to offer support to a variety of worthy causes. For more than 50 years, Methodist Healthcare has given back to the community through charitable donations, sponsorships and volunteering. As the most preferred health care provider in San Antonio, we are advocates for the advancement of the community.

Our Methodist Healthcare employees also provide support and funding to hundreds of non-profit organizations of their choice, through an online giving portal. The portal also allows staff to search for volunteer opportunities throughout our community.

Partnerships Methodist Healthcare supports a variety of worthy causes through annual agreements with like-minded organizations. Sharing an enduring purpose to improve the health of our community, our relationships are based on mutual values, goals, and an advocacy for the wellbeing of our area families.

Community Giving HCA Hope Fund Our employees’ first goal is to take care of patients. Methodist Healthcare is also a family of co-workers, and so we take care of each other. The HCA Hope Fund was formed more than a decade ago in the wake of devastating Florida hurricanes so employees around the country who are in need – and those who want to help – have a single, reliable source to give and receive assistance.

The well-named HCA Hope Fund has offered just that – hope.

Its support has helped employees who have suffered everything from loss due to hurricane, tornado or fire to those dealing with unexpected catastrophic illness or accident. The fund also steps up to aid employees who are dealing with domestic violence, death of a loved one or other special situations. Since its inception, it has helped more than 22,000 families through contributions of more than $32 million is assistance. Through the HCA Hope Fund, 194 San Antonio division employees were provided support in 2020.

Sean & Claudia Elliott

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Hope Fund Provides Relief Aiden Carmona, an EHR Support Analyst in the San Antonio division and HCA Healthcare colleague of 12 years, didn’t know what to expect when COVID-19 caused businesses to close and so many changes to life as we know it. But it wasn’t long until the effects hit home. His husband, Jacob Davis, built a career in the hospitality industry as an events director for a major hotel chain. Due to the pandemic, Jacob was furloughed and overnight their household was reduced to a single income.

Jacob immediately tried to find alternate work.

Opportunities were scarce and the few positions he found available were flooded with applicants.

It took six months before he was able to secure a new position. “We were lucky enough to have some savings, but we didn’t plan for six months of no second income,” Aiden said. “It was tough to pay bills.”

The couple worried how they would be able to afford to keep their mortgage current. Aiden said, “Our finances were getting stretched thin. The first round of assistance and unemployment were expiring. It was a huge unknown.” Luckily, Aiden applied for assistance from the HCA Healthcare Hope Fund and it wasn’t long before he received much needed help to keep his family whole.

“It reminded us how blessed we are that I work for such a great company that comes together as a family.”

Aiden Carmona

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“It was a huge relief,” he said. “It’s nice to see that thousands of colleagues donate, and how that impacts our own when they really need it. It reminded us how blessed we are that I work for such a great company that comes together as a family.” Aiden and Jacob were so grateful to be able to catch up on bills and avoid a major financial crisis.

To his colleagues, Aiden shared this message: “You never know how quickly life can change. Paying it forward really does matter and helps real people. We’re much better off now, and we’re making contributions of our own to the Hope Fund. We know there are a lot more people that need help.”

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Our Facilities

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1604 Hospitals

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Freestanding Emergency Centers

281

To find the closest ER wait times, text “ER” to 32222

CareNow Urgent Care Centers

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281

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hospitals

freestanding 24-hour emergency centers

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ambulatory surgery centers

JOURDANTON

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Methodist Hospital 7700 Floyd Curl Dr. San Antonio, TX 78229 210-575-4000 • •

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Methodist Children’s Hospital 7700 Floyd Curl Dr. San Antonio, TX 78229 210-575-7000 • •

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“A” Leapfrog Hospital Safety Grade Rehabilitation department is in the top 10% of the country for Patient Experience The Cath Lab at Methodist Hospital | Metropolitan received upgrades worth 6 million dollars Achieved re-designation of “Pathway to Excellence” by the American Nurses Credentialing Center

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Methodist Hospital | Northeast 12412 Judson Rd., Live Oak, TX 782233 210-757-7000 • •

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“A” Leapfrog Hospital Safety Grade Received the Joint Commission certifications in: Sepsis, Primary Stroke Center, Joint: Hips and Knees, and Stroke Rehabilitation Opened its new state-of-the-art orthopedic and neurosciences unit Completed phase one of the 60-bed inpatient tower expansion Opened a new helipad on the fifth floor that allows for a seamless transition of care for patients from outlying areas

Methodist Hospital | Specialty and Transplant 8026 Floyd Curl Dr., San Antonio, TX 78229 210-575-8110 • •

“A” Leapfrog Hospital Safety Grade Raised $70,225 or 491,575 servings of cereal for children in need during its annual Rowan Windham Memorial Cereal Drive Received a $35,000 donation from a Hope Hits Harder Cancer Foundation to build an immersive, fantasy forest-themed experience to the hospital First in South Texas to implant a juvenile tumor system (JTS) in a pediatric patient battling bone cancer

Methodist Hospital | Metropolitan 1310 McCollough Ave., San Antonio, TX 78212 210-757-2200 • •

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“A” Leapfrog Hospital Safety Grade Methodist Hospital was named No. 1 Best Regional Hospital by the U.S. News and World Report for 2019-2020 and 2020-2021 Methodist Hospital opened a comprehensive Burn and Reconstructive Center for adult and pediatric patients offering treatment for all burn types and complex wounds. They successfully treated more than 300 pediatric and adult patients in its first eight months Received a Level IV Maternal designation and a Level IV re-designation for Neonatal Intensive Care Introduced a nurse midwifery group to support our growing labor and delivery program Opened a new 24-bed inpatient rehabilitation unit offering comprehensive, individualized services for patients recovering from serious injuries or illness.

Hospitals

“A” Leapfrog Hospital Safety Grade Lead the nation in performing the most living donor kidney transplants (208) Earned certification from both Medicare and Medicaid for their liver disease program Launched the Heartburn and Reflux Program to provide comprehensive care for people suffering from gastroesophageal reflux disease (GERD)

Methodist Hospital | Stone Oak 1139 E. Sonterra Blvd., San Antonio, TX 78258 210-638-2000 •

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Received 5-stars from Healthgrades for vaginal delivery for the sixth consecutive year and C-section delivery for the third consecutive year Designated as a Level 3 Trauma hospital Recipient of ACTION Registry/NCDR Platinum Performance Achievement Award for Cardiac Excellence Received the Healthgrades Surgery Excellence Award

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Methodist Hospital | Texsan 6700 IH-10 West, San Antonio, TX 78201 210-736-6700 • • • •

“A” Leapfrog Hospital Safety Grade Named a 2020 Guardian of Excellence Award winner by Press Ganey Designated as a HeartCARE Center for a third year in a row Completed the renovation and expansion of its emergency department which added 7,700 square feet of treatment space

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Methodist Hospital South 1905 Hwy. 97 East, Jourdanton, TX 78026 830-769-3515 • •

“A” Leapfrog Hospital Safety Grade Received Trauma Level IV designation

Freestanding Emergency Centers

9 10 11 12 13 14 15 16

Methodist ER | Boerne 134 Menger Springs Rd., Boerne, TX 78006 830-331-3000

Methodist ER | Westover Hills 5538 W Loop 1604 N, San Antonio, TX 78251 210-575-9610

Methodist ER | Converse 6402 Mallard Meadow, San Antonio, TX 78244 210-757-8010

Methodist ER | Alamo Heights 250 E. Basse Rd., San Antonio, TX 78023 210-638-4159

Methodist ER | De Zavala Rd. 12805 W. I-10, San Antonio, TX 78249 210-575-9805

Methodist ER | Legacy Trails 9211 Potranco Road, San Antonio, TX 78251 210-575-9211

Methodist ER | Nacogdoches Rd. 13434 Nacogdoches Rd., San Antonio, TX 78217 210-575-9805

Methodist ER | Helotes (Opening 2021) 12285 Bandera Rd., San Antonio, TX 78023 210-575-2285

CareNow Urgent Care Centers

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CareNow Urgent Care - Bulverde Road 17122 Bulverde Rd, Suite 104, San Antonio, TX 78247 210-783-0170

CareNow Urgent Care - De Zavala 12840 IH-10 West, Suite 101, San Antonio, TX 78249 210-817-8490

CareNow Urgent Care - Alamo Heights 5410 Broadway Street, Alamo Heights, TX 78209 210-998-6677

CareNow Urgent Care - Potranco 10538 Potranco Rd, Building 1, San Antonio, TX 78251 210-890-2640

CareNow Urgent Care - Leon Valley 5755 NW Loop 410, Suite 102, San Antonio, TX 78238 210-963-8445

CareNow Urgent Care - Stone Oak 20780 US HWY 281 North, San Antonio, TX 78258 210-963-8455

SAHealth.com

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