8 Useful English Phrases for Field Jobs Employed as a field executive, you will be expected to use English as much as possible when interacting with customers and clients. Speaking fluent and clear English makes a good impression. It is understandable that everyone cannot be perfectly comfortable with the use of English.
However, there are some handy English phrases that one should know and use when interacting with customers. Using English in situations like greeting the client, asking for directions, etc. is a good idea. Practicing the use of English in such situations will help to remove any nervousness you have about speaking in English. 1. Talking to the security guard A simple “Good morning” with a smile can be useful. You can also say “Good morning, how are you?” sometimes, if you meet the guard frequently. 2. Talking at the reception Greet the receptionist with a “Good morning”, then say – • “I’m here to meet Mr. ABC. Could you let him know that I have arrived?” 3. Asking for water If you are visiting a client’s office and want to have a glass of water, you can say• “Excuse me, where can I get some water to drink? 4. Making an appointment Depending on the situation, when your call is answered at the reception, you can say – • “Hi, this is ABC from XYZ Ltd. I would like an appointment for a meeting with Mr. Singh from the sales department.” • “Hi, this is ABC from XYZ Ltd. Mr. Singh had asked me to call today and take an appointment to meet him.” When the receptionist has responded to your first sentence, say – • “Yes, I’m available tomorrow at 2 p.m. Thank you for making the appointment. It was nice speaking to you.” 5. Greeting the customer Depending on the situation, when meeting the customer, you can say – • “Good morning, Mr. ABC”. Make sure to smile while greeting. It makes the customer feels welcome. 6. If the customer asks you for tea/coffee Depending on the situation, when meeting the customer, you can say – • “Thank you. I will have coffee.” • “Thanks for asking. I will have some water.” • “Thank you very much. I will not have anything.”