Kurayi Chiimba and Ana Domingues presentation

Page 1

Management in Residential Care Kurayi Chiimba Ana Domingues

Management Definition • It is the act of coordinating people’s efforts to accomplish desired goals and objectives using available resources efficiently.

Management in Care • Ensure that high standards of care are maintained at all times in a residential Care Home, in compliance with the Health and Social Care Act 2008.

Residential Care Home • A residential care home provides accomodation and support for vulnerable people who are unable to live independently.

Manager´s responsibilities?

Manager´s Responsibilities • • • • •

Planning Organizing Staffing Leading On-call duties

• Auditing • Spot checking • Complying with legislation • Safeguarding of Vulnerable Adults

Planning • • • • • • • • •

Planning and participating in the staff rota Written Reports Health Checks Activities Support plans Risk assessments Action plans Person centred planning Aims and objectives

Organizing • • • • • • •

Day-to-day Housekeeping Decor of the home Shiftplanning Ordering, storage and administration of medication Finances Shopping Tasks Report of repairs and maintenance

Staffing • • • • • • •

Assisting in the selection of suitable staff Inducting new staff Identifying personal training and development needs Delivering in house trainings Carrying out regular staff supervision sessions Monitoring staff performance Coordinating and contributing to regular meetings within the home as required

Leading • To lead the staff team to ensure that high standards of care are maintained • To act as a role model to the team • To delegate responsibilities

On-call duties

• Support the home and act as a sound advisor to staff queries or concerns at any given time.

When to call on-call staff?


Monthly monitoring book


Audits Incidents

Health & Safety systems in place


Complaints and compliments

Repairs and Maintenance



Spot Checking Key-workers tasks check




Complying with Legislation • • • • • • • • • • •

The Health and Social Care Act 2008 Essential Standards of Quality and Safety Data Protection Act 98 The Disability Discrimination Act 1995 The Human Rights Act 1998 Health and Safety at Work Act 1974 No secrets guidance Valuing people guidance Freedom of information 2000 MCA/DOLS SOVA

SAFEGUARDING OF VULNERABLE ADULTS • Create safe environments and monitor the effectiveness of systems to protect people and minimise risk of danger, harm and abuse. • Respond to allegations of abuse • Assess risk to staff and individuals • Understand ways of supporting individuals who have been subject to harm or abuse and individuals who are alleged to have committed abuse. • Support staff and Individuals to access information relating to safeguarding of adults

Support and facilitate staff to • Know, understand and take action appropriate to level of responsibility • Be aware of relevant legislation • Understand the definition of a vulnerable adult and what makes them vulnerable to abuse • Know abuse types and be able to recognise the signs and symptoms and impacts of abuse and neglect • Understand and be able to act within the whistle blowing procedure • Understand and follow the appropriate procedures for reporting and recording concerns of abuse • Recognise how inappropriate care can be abusive • Define the concept of Zero tolerance

Support Networks?

Support Networks • EXTERNAL


• • • • • • • • • •

• Head Office

Care Quality Commission Local Authorities Fire Officer Environmental Health Police Local Pharmacy Families Advocacy services Health professionals Other providers

       

Directors Operational Manager Service Manager Human Resources Repairs and maintenance Training Accounts Administrative officers

• Home  

Staff team Service Users


Difficulties • • • • • • • • • •

Communication Behaviour management Conflict between duty of care and right of choice Bringing Out the best in the Employees Dealing with underperforming Employees Management of sickness and absence Selecting the right people Responding to unexpected events Continuous improvement …

Rewards/Positive Aspects?

Rewards/Positive Aspects • Making a difference in people’s lives. • Being a part of and witnessing service user’s progress in several aspects of their lives. • Supporting service users to become more independent. • Contributing to personal development of both staff and service users. • Supporting people to achieve their goals. • Raising public awareness of learning disabilities and associated needs. • Having our work recognized by service users and other professionals.


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.