Geraldine Rudge

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What is Human Resources?

HR is fundamentally an expression of an organizations belief in the employee element of that organisations success.

What we do • • • • • • • •

Recruitment and selection Inductions Disciplinary & Grievance handling Employee welfare Benefits administration Policies and procedures implementation & review Staff development programmes Succession planning

Misconceptions • HR is about firing people • HR department is inaccessible • HR is HUMAN REMAINS • HR is not necessary

HR in Social Care Regulated by CQC • Outcome 12 – People should be cared for by staff who are properly qualified and able to do their job • Outcome 13-There should be enough members of staff to keep people safe and meet their health and welfare needs • Outcome 14 – Staff should be properly trained and supervised and have the chance to develop and improve their skills


INTERVIEWS Requirements:

• Knowledge of role • Related skills and training • Measurable examples of success • Positive attitude and flexibility • Manners

INTERVIEWS Guidelines: • Make a good first impression. • Arrive 15 minutes early. • During the introduction, use a firm handshake with eye contact and a smile. • Use eye contact throughout the interview. Do not look at the ground. • Do not discuss any negatives about past employers, employment or colleagues. • Show interest in the actual job description and not what you would like to be doing in the future (unless interviewer asks).

INTERVIEWS Guidelines: • Emphasize what you can bring to the role and not what the role can give you. • Do not make money your motivating force. Express interest in the opportunity that the company is offering to you. • Listen and answer the questions the interviewer asks. Do not interrupt the interviewer. • Emphasize your achievements. • Be honest. Show enthusiasm. • Be polite and show a positive attitude. • Shake hands and thank the interviewer for their time. • Use eye contact and SMILE!

What to Avoid • • • • • • • • •

Not preparing Dressing inappropriately Poor Communication Too much Communication Talking too much Not talking enough Fuzzy facts Giving wrong answers Not following up

Attributes we look for • • • • • •

Appearance Communication skills Personality Maturity level Role specific requirements General Initiative and Drive

List the mistakes in this interview

Examples of what not to say!!! "I remember interviewing a secretary some years ago and asking her, 'What is important to you in a job?' Her answer was: 'I want to work close to Bloomingdales.'" -- Bettina Seidman, career management coach, Seidbet Associates "'When your workload is heavy and you are overwhelmed, how do you handle the stress?' 'I run in the bathroom and cry.'" -- Jessica Simko, Career Branding Guide "We recently asked a job candidate, 'What do you know about us?' He leaned back in his chair and replied, 'Not much. Why don't you fill me in?' He wasn't hired." -- John Kramb, Adams County Winery "One job candidate arrived late for the interview, in a not-so-gracious mood. 'The commute is terrible,' she said. 'I'm so glad I don't have to do this every day.'" -Sammie Samuella Becker, CEO, TigressPR


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