MEMPHIS9-1-1 MEMPHIS9-1-1
Official Publication of the MPD
Official Publication of the MPD
Emergency Communications Bureau
Emergency Communications Bureau
MEMPHIS POLICE DEPARTMENT
EMERGENCY COMMUNICATIONS BUREAU
ABOUT US
We are one of the busiest 9-1-1 centers in the country.
We receive over 630,000 9-1-1 calls and more than 500,000 non-emergency calls each year.
The MPD Emergency Communications Bureau (ECB) is the primary Public Safety Answering Point (PSAP) for the City of Memphis; and the only provider of Law Enforcement dispatch services for the Memphis Police Department.
We consistently strive to meet the call answer time standard of answering 90 percent of all 9-1-1 calls within 15 seconds.
colonel tracy burford emergency communications commander
cerelyn davis chief of police, memphis police department
ECB Monthly Mission
This publication seeks to inspire and motivate ECB telecommunicators by highlighting employee accomplishments.
The selected stories and content are shared with the intent to disseminate useful information about the Bureau, Memphis Police Department and the 9-1-1 industry as a whole.
Furthermore, we aspire to increase transparency and communication between management and the floor; and improve overall employee morale.
Welcome to the Emergency Communications Bureau
r
new Administrative Assistant, Ms. Kimberly Dyer! Ms. Dyer is a United States Air Force veteran and brings a range of experience in administrative support and organizational management. If you have the opportunity to stop by her office, or if you see her around the bureau, be sure to give her a warm ECB welcome!
January 10, 2025
SNOW DAY SMILES
Dapper James
Andrea Neil and Re’an Byrd took a break from the phones for some snowy air. The resultthey built a snowman.
Major Kellum and Manager
Lovejoy braved the frigid temperatures to clear the snow on the parking lot.
Young,
were recognized at the City of Memphis Ovation Awards for 25 years of service.
Jameta
Charlotte Worthy, Deranecque Sims & Shalisa Moultry
Supervisor Jameta Young was awarded Volunteer of the Year at the City of Memphis Ovation Awards.
Dispatchers Andrea Neil and Jillian Graham represented 9-1-1 at the career day for Foundations Academy daycare.
NEWHOPECHURCH FIRSTRESPONDER APPRECIATION
NewHopeMBChurchlocatedat6444
GoodmanRoadWalls,MS38680
PastorRobertLRuth,Jr
OnOctober12,2024,IwasinvitedtoattendFirstRespondersAppreciationprogramandbreakfastatmychurch,NewHopeMB,inWalls,MS I invitedManager DeranecqueSimstoattendwithme.ItwasanhonorthatmyPastorthoughtenoughofmetoincludeme.Ifeltgratefulandverydelighted.DeranecqueandImetseveralpolice lieutenants,sergeants,officersfirepersonnel,andthefirstAfrican-AmericanMayorofWalls,Ms,-Mr.KeidronHenderson.PlaquesweregiventoWalls,HornLake,and SouthavenPoliceDepartmentsandFireDepartments.Afterwards,PastorRuthacknowledgedMrs.SimsandIwithagiftbag.Wewerenotexpectinganythingbuttoattend thebreakfastandfellowship IcandefinitelysaythatIfeltthelovethatmyPastorhasforhisflockandcommunity ~PRDInaPhelps
PRD Ina Phelps is a devoted member of New Hope Church in Walls, Mississippi When it was announced that the church would be hosting a First Responder Appreciation breakfast, she was more than ready. She shared with me that she really wanted me to attend. And, although I was out for vacation, I did attend It was an honor I truly appreciated the invite It was also exciting to meet Pastor Ruth, Mayor Keidron Henderson, and Police Chief Jaylon James ~ Manager Deranecque Sims
Swing batter batter!
Signal W attended the Hester Sykes Memorial Softball Tournament for the third consecutive year October 2024. The team consists of MPD dispatcher Jessyca Baker, MPD officers & lieutenants (ATTF, OCU & patrol), a deputy from Tipton County, nurses from Memphis hospitals, & wives of officers/firemen (MPD, MFD, BPD, & MS agencies). The tournament is hosted by the Memphis Police Association to raise money & awareness for fallen MPD officers & their families This team of all ladies holds their own against the rest of the teams at the tournament, that consists primarily of men!
On Wednesday, November 20, 2024, MPD
Radio Dispatchers greeted students at Fairley High School to share information on how to become an integral part of the Memphis Police Department's daily operations.
Speaking of Careers! PRD Cassandra Berry, CTO Toya Dotson, and CTS Pat Wright show off their plaques for 25 Years of Service! Congratulations!!
CTS Linda Hollingsworth & Mgr. Stiger
SPRD Anderson,, SPRD Meriweather, CTS Hollingsworth, & CTS Pat Wright
INA ADOPTS MAS DOG
MAS told Ina, Marble was a Shih Tzu mix, but she did a DNA test and confirmed he is a miniature schnauzer.
How it’s going ....
CONFERENCE RECAP
By Manager Jesse McCord
The 2024 TENA Conference, held from September 28 to October 3 in Murfreesboro, TN, was an exceptional experience, bringing together professionals from across the state I attended with several colleagues: Colonel Burford, Managers Stiger and Sims, Emergency Communications Supervisors (ECS) Boswell, Dorsey, and Lozada, and Police Radio Dispatchers (PRD) Burrow, Glissen, Mims, and Love We drove over on Saturday, and after settling in, we enjoyed a group dinner while catching the football games, setting the tone for a weekend of camaraderie and professional growth
The following day, the Opening Celebration was a memorable one TENA rented out the Main Event entirely, offering attendees three hours of unlimited play, including a bowling tournament ECS Dorsey and I teamed up to take on Bartlett Dispatch in two matches. Although we managed to win against Bartlett, we didn’t score quite high enough to progress to the next round However, we walked away with brand-new bowling balls and gift bags, making it a win in our books This event was a fantastic opportunity to network and bond with colleagues in a casual setting playing games, shooting pool, engaging in laser tag, and more.
Monday marked the start of the breakout sessions. The day began with a keynote address by Jamison Peevyhouse, RapidSOS Director of Customer Success, followed by some words of wisdom from Tennessee Senator Marsha Blackburn As the newly appointed West TN TERT Coordinator, I attended the TERT Meeting after the keynote to discuss Tennessee’s response to Emergency Management Assistance Compact (EMAC) requests from North Carolina and mutual aid requests from East TN following Hurricane Helene This was followed by the “911 Director 101” Panel, where experts detailed the responsibilities and nuances of being an Emergency Communications District Director a session that broadened my understanding of leadership at the district and state levels. Later, I presented my breakout session, “Thinking Globally from the Local PSAP/ECC ” The session explored how international and homeland security frameworks could be integrated into local emergency communication centers through cross-functional training, scenario-based exercises, and career pipeline development. I also covered cybersecurity, risk assessments, and DHS/CISA initiatives tailored for local application The interactive discussion with attendees enriched the session, providing valuable insights
That evening, we regrouped for another team dinner, followed by a relaxed card game in the lobby with fellow conferencegoers. It was a great way to unwind and continue building connections.
On Tuesday, I visited the Expo Hall to engage with vendors and explore new technologies Later, I joined the TENA Membership Roundtable, where the board discussed policy and bylaw changes and fielded questions about the future of TENA. I then prepared for my second session, “Unconventional Professional Development.” This session focused on fostering unique career development paths within our industry We discussed the concept of “Gray Rhinos,” teaching critical thinking over routine task performance, and implementing Tactical Communications (TacCom) Teams I also shared insights from my experience in the CHDS Emergence Program, emphasizing the importance of addressing visible, high-impact threats before they escalate
The concept of “Gray Rhinos,” inspired by Michele Wucker’s book “The Gray Rhino: How to Recognize and Act on the Obvious Dangers We Ignore”, was particularly engaging. Unlike “black swans,” which are unpredictable, gray rhinos are foreseeable yet often neglected Recognizing these threats early is crucial for PSAPs to enhance their resilience and emergency readiness
The conference concluded with a closing ceremony, where Manager Lovejoy was sworn in as the new West TN TENA Representative Additionally, Supervisor Boswell was honored with the TENA Supervisor of the Year award a significant recognition at the state level Her commitment and exemplary leadership have made a remarkable impact, and it was an honor to see her receive such a prestigious award
Overall, the 2024 TENA Conference was a valuable opportunity to connect with industry peers, gain new insights, and contribute to the professional development of our emergency communications community I look forward to continuing these important conversations and implementing the knowledge gained back in our local PSAP
Ashley Boswell, our Training Supervisor, was rightfully honored as Supervisor of the Year at the TENA 2024 Conference in Murfreesboro this past October, celebrating her outstanding accomplishments. Congratulations, Ashley!
The Emergency Communications Bureau initiated another community service event. Over the fall season, we began collecting toiletry items that would then be used to make personal care bags for men and women. The donations started off slow, but to no surprise, the call takers and dispatchers of the ECB came through. We collected over 1200 items that included soap, toothpaste, toothbrushes, mouthwash, deodorant, feminine products, etc. There were also donations of socks and blankets! Things we take for granted are the very things others hope for.
The items for women were delivered to the YWCA women's shelter and the Memphis Union Mission received the bags for men My favorite part of the community service projects is the delivering of the items The recipients are never made aware of the random acts of kindness until I reach out to them (usually this is a few days before we deliver them) The warm welcome and gratefulness that I’ve witnessed in giving back is confirmation that what we are doing in ECB matters We will continue to make a positive impact on our city and community that we serve On a personal note, I would like to thank Kylee Beilstein (PRD Emily Beilstein’s daughter), who reached out to me before we began to assist in this community service project Kylee, along with PRD Nzinga Withers and PRDT Alexus Atakora, PRDT Jessica Rawls who separated and packed all the items PRD Linda Hollingsworth, thank you for coordinating the Charlie shift’s donations Thanks to everyone who gave to help those that are not as fortunate as we are - SPRD Jameta Young
TOYA THE EXPLORER
Did you know, PRD Latoya Mims is a seasoned world traveler? She’s even willing to travel to foreign countries ALONE! Check out her tips for staying safe while traveling abroad.
#1: Consider language barriers
If you are traveling to a foreign country for the first time & English is the only language you fluently speak (like me), I suggest your very first solo trip be to a country where English is the official or primary language Some of these include the Caribbean islands of Jamaica, The Bahamas, St Lucia, Barbados, Grenada, Trinidad & Tobago, The Cayman Islands, Turks & Caicos; African countries such as Uganda, Zambia, South Africa, Ghana, Nigeria; European countries like The UK, Iceland, and Ireland; and Oceanic countries such as Australia and New Zealand Don't think you're limiting yourself by choosing an Englishspeaking country. Even a country as close as Canada is rich in culture & diversity. Eliminating the frustration of a travel barrier can take some out some of the fear of traveling alone. You'll be able to communicate to drivers and hotel staff, ask for directions, recommendations or help if needed.
#2 Beware of Pick Pockets
You may not listen to global news stories of civil unrest in Haiti or active volcanic eruptions in Iceland, but your government does and has you covered You can go to travel state gov or simply type in the country of your choice along with the phrase "travel advisory" (i e "Spain Travel Advisory") on Google to see any precautions you need to take, if any, before visiting The site even tells you if countries require travel visas, covid vaccinations, a return ticket to your home country or even a money limit Yes, some countries limit how much money you can bring in They'll also tell you which areas of the country you should avoid altogether, such as pickpockets in Barcelona and gangs on the southside of Belize City. Unbeknownst to me, there was a rail strike in London during my vacation there. All the railroad employees were on strike and everyone who normally travels to work via subway (their most popular mode of travel) were now traveling by above ground and traffic was backed up almost everywhere I went. And trying to book a taxi or Uber was a headache.
#3 Use a travel agent or become your own
Sites such as Viator, Get Your Guide, and Trip Advisor can help you plan your itinerary, book tours, and airport transportation You can book private tours or join a public one along with other tourists and read reviews from customers You can book activities as simple as a cooking class in Venice or as luxurious as a helicopter ride around Cape Town Be sure to check any notes or precautions with your tour guide If all that sounds like too much work and you'd rather just swipe your card and arrive, our lovely coworkers Tondra "TT " Taylor-Hailey and Julia Robinson are certified travel agents and can assist you making sure your trip is memorable
#4 Have a Safety Plan
If you are a solo female traveler or minority traveler (or both), be sure to research how safe and welcoming they are to women and people of color There are some countries where women are not afforded the same freedoms we are and minorities are not always welcome If you are a woman, especially a younger woman, you could be seen as an easy target for trafficking or assault For this reason, I advise not to travel alone at night, don't go out alone intoxicated, especially at night, be weary of men getting too close or violating your personal space, keep your head on a swivel as Marvin says and make sure you're not being followed Also make sure your family & friends know of your whereabouts at all time, including your Airbnb address, hotel address, hotel phone number, and your room number You can share locations with your loved ones, download an e-sim card or purchase a travel sim card sold at the airports so you can make local calls if ever you need to You can also turn on Wi-Fi-calling and check in with your family members during your excursions Popular tourist spots such as museums, restaurants, even some tour buses typically have Wi-Fi on board for you to talk and text your family. Use social media (Tiktok search "safest countries for Black women" etc.) or travel blogs (Google safe countries for solo Black travel or solo female travel). There are some countries I would love to go to but wouldn't dare go alone. Also, if you ever forget the emergency number in a foreign country, dialing 911 is universal and your cell phone will recognize that you are making an emergency call and send you to their call center. You can also upload your trip to travel.state.gov and they will send you travel alerts and alert the U.S. Embassy there of your visit.
Exploring a man-made ice cave at the Perlan Museum Wonders of IcelandReykjavik, Iceland
Riding camels in the Lahbab desert - Dubai, UAE
Boat cruise through the Italian lakesItaly/ Switzerland border
#5 Check the Forecast
Be sure to Google the weather during the months you plan to travel & yes, you can check months in advance. Don't assume that winter here means winter everywhere. February in the U.S. means "just above freezing" but in Cape Town equals 80 degree weather & clear skies, while in Bali monsoons & thunderstorms are expected. If you're traveling to a tropical climate, like the Caribbean or the isles of the Maldives, make sure you're not going during the wet seasons where rainfall is expected daily. Also monitor Airbnb & hotel prices & look at the differences from month to month. A surge in prices could mean a popular sporting event is occuring during that time or it's their peak season. I made the mistake of traveling to Milan during Milan Fashion Week & the price of hotel rooms increased to $600 more than normal.
#6 Overestimate your Budget
Do you plan to eat out everyday or cook all of your meals? Do you plan to purchase trinkets or visit some high-end retailers? Purchasing a car rental or Uber everywhere? All of these should be added to your travel budget. If you plan to eat out everyday, know how much meals cost where you're going. If you're vising Paris for a week, most meals will be around $20 each & at 3 meals a day, that's $420 just on food alone. Don't be like me & include the least amount possible you can spend & factor that into your budget or you will be unpleasantly surprised. Also, don't overdo it. You don't want to come home broke. You can use sites like Booking.com, to bundle your trips & pay a little as you go. Some airlines, such as American Airlines allows you to pay in installments. Delta also allows you to bundle your activities, hotel, flight & car rental for trips.
Toya the Explorer
#7 Free Memberships
I used Google Flights to choose the cheapest & fasted flights available. Before booking the flight, I’ll sign up for their free membership & earn points for every mile. I was able to fly to get hundreds of dollars taken off of flight fares just by using points I’ve saved up. I have a membership with every airline & hotel I’ve ever used. Signing up for the hotel membership also means you book at the discounted member rate & allotted certain perks. You can also use Google Flights to tract flight prices. I’m currently tracking the cost of a flight from Memphis to New Zealand during my next vacation dates so I can catch it at its lowest. Last week, the lowest flight was over $1,200. Yesterday it was $900.
#8 You Might not be able to use Your Favorite App
Some of the apps you’re used to using daily may not be available outside the U.S. Once you travel outside the country & connect to nearby WiFi, your phone recognizes you are outside the country so you’ll notice tv streaming apps like Hulu will suggest popular shows from that country & you may not be able to watch the shows you normally watch at home. I could have cried when Hulu told me Starz “Power” “wasn’t available in my country” or use the BET+ app. Rideshare apps like Uber & Lyft are also not available in every country. Lyft for example is not available in the UK, but Gett is. Gett is an app for taxis similar to the Uber app. Your Uber app may not work either. The Uber app we use is specific to the U.S. You will have to delete the app & redownload it once you arrive so it recognizes you’re using the app specific to the country you’re touring. I tried to use the same app in both the U.S. & London & it continuously denied me rides, saying I was out of my geographic zone. Before booking a trip, Google “how to get around in [insert city] & see the options you have. There may be some rideshare apps only available in that country so you can prepare by downloading the app, or purchasing a bus/train card.
The Duomo di Milano Cathedral Milan, Italy
First Friday Smiles
MANAGER D. SIMS
I was truly appreciative of the invite to speak at the Mt. Moriah Neighborhood Watch meeting. It was an honor to represent the ECB and speak with residents of the community and share the space with the dedicated officers of Mt. Moriah Station. The collaboration between citizens and police is vital, and Mt. Moriah exemplifies that spirit in their meetings.
Stacy Goods is not only my lifelong friend, but my sister. I've known her for 25 years and she is the sweetest person. I met her on Alpha Shift and we were peer counselors together. We started as very good friends, and we soon became family. Our kids grew up together and went to school together. Our kids are still in each other's life. She has always been genuine and generous with her wisdom and nurturing love. She always looked out for her coworkers and poured her knowledge into them. She would always come to work with a smile and a positive attitude. When Stacy Goods retired ECB definite lost a true gem. I wish my Sister- Friend nothing but the best in this next chapter of her life.
~Cassandra Berry
Talk about keeping the peace....Stacy made certain that when you came to her with an issue, you left with a solution or at least action steps to resolve the problem. She was always calm, always positive, and always there to give advice. Her kindness and support during my ECB career are certainly cherished.
~Manager Deranecque Sims
When I first started, I was sure that Stacy was an Alpha shift employee. I later realized that she actually was assigned to Bravo but worked Alpha everyday so for a rookie, it was hard to tell which shift was hers. In spite of this, I never saw her groggy or tired or complaining much. She always presented with the same perky attitude and personality and welcomed everyone with a big smile and a big hug. Stacy brought an energy to the bureau that I (and I'm sure others) miss greatly and I appreciate that she still takes time out of her retirement schedule to text and check on me. Jazmin Eley-Moore
Stacy,Ihavealwayslookedatyouwithsuch admirationbecauseofthewayyoucarry yourself.Youalwayshadkindwordsorhugs foranyoneinthebureauthatyoufeltneeded thatextralovefortheday.Youalwayshad thatwarmththatwelcomedournewcomers andmadethemfeelapartoftheECBfamily. Stacy,youwillbemissed.Itwillbehardto findanotheryoubutwewishyounothingbut blessingsonyournextendeavor.
SPRDHazelMeriweather
Stacy is a Beautiful soul. Always encouraging and
JennyLeeRice!You knowwehavetosay yourwholename.You willbegreatlymissed.I havehadthepleasureof knowingyou27years andyouhavealwayshad thesamebubbly personalityandthat snort!Iwishyouthebest inthisnextchapterof yourlife. Remember self-careandhavefun!
~TracyWilliams
I'm not exactly sure how we'll all adjust to the quietness that exists now that we don't have the privilege of hearing Jenny's signature snort every time something makes her laugh. I'm also hoping that she left behind enough NCIC and Station B knowledge that we'll all be able to pass along for generations to come. Jenny has always been a complete joy to share workspaces with and be around. As we tricked her into taking over Tillman station on her last day, I cried actual tears watching as she realized we were doing it for her to hear her final signal C. Jenny, thank you for your kindness, thank you for your infinite knowledge and thanks for all the years you dedicated to the bureau. I hope your new normal is not too boring for you :) - Jazmin Eley-Moore
HolySpiritActivate!
WaybackJennyinvitedmetoapartyshehad.Ifeltimportant becauseIwasstillnewaka“arookie”.ThankyouJennyforthe invite,wehadaball! Wishingyouwellwishesonyour deservedretirement.MayGodcontinuetoblessyou. Guriece(G-Baby)Williams
Monetta had the day off, but came in to make sure that Jenny’s retirement celebration was right and in order.
Jenny Lee Rice.........I will miss your bubbly personality, your smile, and your laugh---especially when you snort! Whenever I needed a kind word or some motivation all I had to do was come to you. I wish you nothing but the best in your retirement. I will miss hearing the phrase” Marvin is my Manager”. It was an honor to do your Signal C! - Pen
Jenny, I have enjoyed working with you for over 24 years. Thank you for all your help and our fun times off the clock. I hope that retirement treats you well. I’m wishing you a healthy, wealthy and stress free future. Always remember to take care of you. I love you. -Glo
Jenny Lee, you have always been an exceptionally pleasant person. You were a standout employee in the bureau, not only because of your laugh, but also because of your immense knowledge of NCIC and Station B. Jenny, you have trained just about all (if not all) of the Station B personnel in ECB and that alone is extremely commendable. There was never in a time where someone needed help and you were not willing to lend a hand. Best of Luck with your retirement Jenny! I wish freedom, prosperity, relaxation and all of the Sonic Ice and Dr. Pepper that you can stand!Claudia Dorsey
I will miss being a part of Unified Command during the St. Jude Memphis Marathon. Over the past 8 years, being a part of Unified Command and collaborating with all the key stakeholders has been an incredibly rewarding experience. The dedication and passion everyone brings to this event is truly inspiring. From the planning meetings to race day execution, it's been a privilege to work alongside such a talented and committed group of individuals.
A heartfelt thank you to PRD James Coughlin - Mr. Extradonaire! His professionalism and commitment made everything seem effortless. I am proud of the work we accomplished together.
The Worthy Wedding The Worthy Wedding
written by Charlotte Worthy
Our relationship is as special as they come. It was created out of a need that one met for the other. This coupled with attention, respect, gratitude, and a heart willing to sacrifice for the other created our genuine love. We met here at work. When I started working with communications, I knew him as a Lieutenant. He joined the department back in 1987 as a PST and worked his way up to his current rank as Colonel. He has been a part of the Memphis Police Department for 37 years as of July of 2024. Marcus Worthy has worked in every division, everyone: Mt Moriah, Ridgeway, etc. His very first station was Crump and we called them the “Wild Wild West” back then. The West End was notorious for successful pursuits and assisting other precincts in a moment’s notice.
I have been a part of the Memphis Police Dept communications bureau since October 1999. I’ve been a part of the training program for years, as well as a CTS (Communications Training Senior). I am currently a Supervisor on the Charlie shift, THE hardest working shift by far.
Our journey as a couple has been so sweet and such a blessing. We laugh about our first date, back in the Spring of 2021, It was not planned, just a whim. We met up and enjoyed a meal together. That day consisted of the worse news I had received, my mother’s terminal diagnosis. I was not feeling social but met him anyways. We talked and talked for hours. His sense of humor is unique and his listening skills welcomed me. That evening he held my hand for the first time, and he hasn’t let go since. The proposal was pretty emotional. One month after my father’s passing, Marcus yelled my name in the loudest voice he has ever delivered to me, got down on one knee, and declared how he needed me in his life, forever. The answer was a quick yes. I recall getting down on the floor with him, laughing and crying for hours. My father was always so proud of him. He would call just to ask me how he was doing. I would ask, “Don’t you wanna know how I am dad?” and he would say “Well you ’ ve got the Colonel, so I know you are doing just fine.” We don’t have to wish he was there to witness our official union, we could feel his presence in the building.
TRAFFIC 1 : MARCUS WORTHY
Marcus is stern when he needs to be and sensible all of the time. I respect him for the man he is, above the law enforcement official he is. His integrity is above most, and he consistently does what is right. He believes in seeing and recognizing the best in all people. He believes in respect and extends respect to all, especially when he has to deal with someone who disrespects him out in the field of law enforcement. I love that he is an authentic person and is not easily swayed. He stands on business, whether it is for the department, his community or his personal life.
“Handle the business” is our motto.
2640/ CHARLOTTE WORTHY
Marcus describes me as a kindhearted, easy to love and work with person. I appreciate diversity and don’t push my beliefs off on others. We are all individuals working for a common goal here on the department. At home, he laughs that I walk through the door, washing my hands and cooking. I cook a lot, I don’t enjoy it, but I’m good at it. Maybe 2025 will push me over to the “cooking is therapeutic” side. He says I am generous, hardworking, and his dream come true.
WEDDING DAY
Our wedding day was the most perfect weather. We had a small wedding at the Chapel in the Woods, Graceland. The chapel was built for a Hallmark movie. Graceland didn’t expect people from all over the world to inquire about exchanging nuptials there, so they made some small changes to it and taa-dah, “chapel in the woods” came to be. Our reception was in the Grand Ballroom of the Guesthouse at Graceland,. It was fun and again the time flew by so quickly and I did not want the night to end. We chose that location because we both have strong ties to the Whitehaven community. I am a graduate of Whitehaven High School, so are Marcus’ adult children. My first church home is in Whitehaven, Middle Baptist Church, and Marcus’ first pursuit was on Elvis Presley Blvd. Our first date was the little hole in the wall affectionately known as Marlowe’s. Yep, it’s the place with the pink pig in the parking lot and that limo, lol. I never thought a messy bar-b-q plate would yield a 2-carat engagement ring, but it did. We have not returned but, declare this year, we will go back on our first date anniversary and snap a pic in front of the pink limo for good measure.
MPD Guests: Major Timmie Wilson & his wife former MPD Lt. Catrice Wilson ; Newlyweds Officer LaCharra McNeil & Colonel Dennis McNeil
GUEST REFLECTION
My husband and I had the pleasure of attending The Worthy Wedding Charlotte was stunningly beautiful and Marcus was quite handsome. Surrounded by family and friends, the love was felt when vows were exchanged, especially the part where Marcus cried. At the reception, there was an abundance of beautiful flowers and a dance floor that illuminated their names. I must say that it was one of the most beautiful weddings I have ever attended - Tracy Williams
Our wedding day went by so fast and was fastest day I have ever experienced. I remember his groomsmen making a human shield so that we would not see one another the morning of the wedding. Marcus brought me breakfast and it was hilarious but worked. The moments leading up to our walk down the isle was fleeting thoughts. I recall being so grateful that I positioned myself to allow my mate to find me. I made myself available for love and love did not disappoint either one of us. The walk down the short isle seemed minutes long, but it must have been about 20 steps max. The chapel was so small but intimate. While in place, my Pastor started with the meaning of the family, the husband’s duty, and the wife’s, along with God’s expectations of our lives. After traditional vows, still untraditional, we spoke to one another and expressed our feelings. I did not rehearse and recall omitting some key points to just why I love him so much. When it was Marcus’ turn, he pulled out an 8.5 x 11 notebook page and tried to start reading, but he got choked up and began crying. It was a better feeling than Christmas Day as a child, what, he is crying??!!! Never have I ever seen this man shed a tear. It was a testament to how much love we share and what we mean to one another. We have yet to share our wedding video because I have got to mentally prepare myself to have the world see my darling husband who cried unapolegetically. It was endearing, sincere and unbelievable.
In these days as newlyweds, nothing has changed. We are the same couple we were before getting married. I was chosen as a wife not a girlfriend, so we basically had a wedding day and reception as symbols of our love for our family and friends. Nothing has changed and we are both grateful for that. As mature people of a particular age, we are relieved that we knew what we wanted in a mate, and also what we did not want. We are both glad we opened our hearts to love and we were both definitely “Worthy” of the wait.
ECB AWARDS
2024 Year End 9-1-1 Awards
Congratulations to the employees who will be recognized for 2024 awards here at the Memphis ECB. Click here to see the finalists.
The awards committee would like to thank everyone who was nominated, those who submitted nominations, and those who took the time to cast their vote. Click Here to read the nominations.
Awards Committee:
Margaret Stiger, Metrica Spears, Erica May, Tarrashea Simpson, Sean Lovejoy
Kacey & Liam Hall united as one on December 7, 2024, in Nesbit, MS. As expected, Kacey was a beautiful bride and the wedding was every bride’s dream! I caught the bouquet after a brief tussle with another bridesmaid - Lord willing I’ll be next! ��
- Jessyca Baker
PROFESSIONAL DEVELOPMENT
Congratulations to Emergency Communications Supervisor, Tarrashea Simpson, for her outstanding achievement. Manager Jesse McCord presented her with the certificate for completing NENA's "Center Manager Certification Program". The Communications Bureau is very proud of your accomplishments and the ice represent. Thank you for ber of Team ECB!!!
NENA’s Center Manager Certification Program (CMCP) is designed to equip recently-hired, newlypromoted, and aspiring PSAP and 9-1-1 Authority Managers and Supervisors with the tools needed to manage their agency effectively through a rigorous 40-hour course of lecture and lab-based education. For more seasoned 9-1-1 professionals, the CMCP may serve to fill in some of the gaps and strengthen core competencies required in emergency communications center management.
Source: https://www.nena.org/page/CenterManagerCert
Tarrashea&Ericaonthe
TheShelbyCounty911Districtconsistently demonstratesitscommitmenttotheprofessional developmentofpublicsafetypersonnel.Tosupportthis dedication,theyhonoreachindividualbypresentinga plaquerecognizingtheirachievementsduringa designatedmonthlyboardmeeting.PicturedwithECB recipientsisPatrick“Trey”Carter,BoardofDirectors.
ECB Recognition:
SPRD Tarrashea Simpson – CMCP
Col. Tracy Burford – CMCP
SPRD Erica May – CMCP
SPRD Rosalind Phillips – RPL
SPRD Regina Webster – RPL
Manager Jesse McCord – RPL
PRD Andrea Neil – ENP
Manager Jesse McCord – ENP
Deranecque, What can I say... you’ve been my newsletter partner, my Toastmasters partner, my personal proofreader, my boss and my friend. I’m really going to miss you encouraging me. I’m not going to miss you “checking” me--- making fun of my singing and dancing. I may be sad you’re leaving here, but I am proud of you and excited for your next chapter. I’m thankful our paths crossed at work and we developed a relationship that blossomed into something productive and positive. Be available because I’m still gonna ask you to proofread my articles. - Erica May
Alexa, play Smoky Robinson “Really Gonna Miss You”
Manager Deranecque Sims,
First off, Congratulations on your retirement! It was a pleasure working under your leadership and I learned a lot from you. I appreciate you challenging me and all the encouragement to help me grow professionally. I am going to miss you saying “party people” at the end of your shift and the countless “A” days you put in the book for me. LOL! I wish you the absolute best in your future endeavors and I know you will do great.
-Xan Minor
I have worked with ALL three: Stacy, Jenny and Deranecque for 24 ½ years. ALL have been GREAT COWORKERS.
Stacey very nuturing on the job and off the job. She is one that you could confide in and one that would just bring a Calm to the storm if you were having a bad day.
Jenny, was a LIGHT that would brighten my day. If I needed to laugh I could count on her to make me laugh. She was very knowledgeable in STATION B. She trained me and taught me EVERYTHING that I needed to know to survive working STATION B.
I started off working with Deranecque as a coworker, then she became my Supervisor and later My Manager. She was a very personable person and caring. When I was off sick last year she called and prayed and checked on me and that is something that I will NEVER forget. I am excited for ALL of their accomplishments but they will ALL be missed. -Markisha Thomas
People! Party
GoodMorning,PartyPeople!
Deranecque Sims Deranecque Sims
As I pen my “last” Letter From the Editor, I feel a bit of nostalgia. It is hard to believe 25 years have gone by. 25 Years!?!? Wow! It has been an honor and a privilege to serve the citizens of Memphis, the Memphis Police Department, and the Emergency Communications Bureau. As you know, I am preparing to embrace a new chapter in my life – retirement! Well, retirement from my position with the City of Memphis. While I'm excited about this next adventure, it's bittersweet to say goodbye to a dynamic group of people and the fulfilling career I've had at the MPD Emergency Communications Bureau.
Every interaction, every challenge, every success, and every shared laugh and every shared sadness, have shaped my career. From the beginning as a Police Radio Dispatcher to Communications Training Officer to Supervisor to Manager, the experiences and skills learned are invaluable.
There is always a seat at the table; however, you must know when to sit and when to walk away.
Alexa, play “It’s So Hard to Say Goodbye” by Boyz II Men
Iknowitwasn’talwaysrainbowsandsunshine.IknowI wasn’talwaysafavorite.However,Ibelievethattobeagood thing IfIalwaysdidwhatotherswantedorpreferred,thenI wouldhaveneverbeenthepersonIneededtobeforme. Nonetheless,weendured Wehadsomefunandexcitingtimesandwefacedchallenges together,butthroughitall,wegrewstrongerasateam.The memoriescreatedandthebondsforgedwillforeverholda specialplaceinmyheart.TherearesomeofyouIwillcalland check-inwith,someIwillcalltoget“thetea”,andsomeIwill calltolaughwith.Eitherway,Ihopetrueblessingsandgood healthforeveryone.
AsIstepintothisnewchapter,Icarrywithmethelessons learnedandthefriendshipsmade Iamfilledwithgratitude forhavinghadtheopportunitytoservealongsidededicated andinspiringindividuals Youhavealltaughtmethetrue meaningofteamwork,resilience,andcompassion.
ThoughIamsayinggoodbyetomyroleasECBManager,Iam notsayinggoodbyetopublicsafety.Ilookforwardtostaying connectedandcheeringforeachofyouasyoucontinueto makeadifferenceinthelivesofothers.Iamcertainour “work”pathswillcross.
I’monlyabridgeaway.GoodNight,PartyPeople!
Thank you for the memories, the laughter, and the support. Here's to new beginnings and the bright futures that await us all.
Remember: Never underestimate the impact you have on the lives of others. Every call you answer, every time you dispatch an officer, can be the difference between life and death. Carry that responsibility with pride. Commit to a new level of excellence. It’s always a good time to start.
Every Step Forward is a Victory, Trust the Process.
Farewell Deranecque
I'm thrilled for you and can't wait to see your achievements in this new chapter of your life. We began our journey as supervisors, and then both became managers. We have laughed, cried, and learned a lot from each other. Your leadership will guide you through challenges, and I know you will excel in your new role. It’s been an honor to have worked alongside you. Good Luck and God Bless!! Your Friend, Margaret.
Deranecque, I really miss the good ole days when you would throw birthday parties. We’d come over after work and have a good ole time. Boy did that time fly. I was happy to hear about your retirement and wish you nothing but great things in the future. Just know that I am right behind you. Life is short, so enjoy it to the fullest. Over and out. -Glo
I had the opportunity to be present for what was Deranecque's first speaking engagement at the TENA conference in 2023. As I reflect, this was the first time I'd gotten to see her in her element and thoroughly enjoyed her presentation. The nervousness wore off and she was able to connect with the audience quickly. I hope that wherever life finds you post Communications that you are able to be in your element just as you were that day. -
Jazmin Eley-Moore
Manager Sims,
We came on together back in 2001 and it's has been an honor and a pleasure to work beside you all these years. You kept me in check the times when I needed to be kept in check. You've advised me when I needed to be advised. When I needed someone to lean on you have always been there for me. I thank you for everything! You will definitely be missed. I wish you nothing but the best in your next endeavor. Love you girl!!!! - Penn
Kilo visits Alpha Shift
by Linda Hollingsworth
K-9 Handler, Christopher Van Arsdale (K17) and his partner "SARO", brought some midnight joy to the communications floor on Alpha Shift. Saro had a chance to stretch his legs around the bureau and sniff a few trash cans only to realize they didn't contain any treats. He's a happy K-9 and walked through the center with his tail loosely swaying from side to side. He received a lot of petting love and even posed for pictures.
Thank you, officer Van Arsdale, for sharing your partner with us. We appreciate you for stopping by and for answering our many questions about your duties as a K-9 handler.
Dispatchers, considering pet ownership, learned the basics of being a responsible pet owner. Please come back to visit us at any time.
Andrea Heaston CAD Tech & ECB’s Resident Workplace Safety and Compliance Officer
The Safety Conference 2024 was held on December 6th, 2024 at the Holiday Inn University of Memphis. The event featured a variety of sessions and presentations focused on workplace safety, mental health, and stress management, with opportunities to network and learn from experts in the field. There were 5 classes that were being offered at the conference for all the attendees to choose from. They were: The Total Reward Experience, From Surviving to Thriving; Managing Mental Health, The Power of Prevention; Drug Test for a safe Workplace, Safety Reload; Gun Safety in the Workplace, and Beyond the Extinguisher; Workplace Fire Safety. The breakout session I attended was titled "From Surviving to Thriving: Managing Mental Health", led by a representative from Concern This session addressed the importance of mental health in the workplace and at home especially during the holidays. The representative provided actionable strategies for managing stress and promoting wellbeing, which resonated with me and many others in the session. She was very engaging and challenged us to come up with our own ways to manage stress and share them with others. Another highlight was the presentation by Mr. Mitchell Cothran from Tennessee OSHA, who shared real-life scenarios from his work. His presentation included pictures of safety violations and incidents he had encountered on the job, providing a stark reminder of the importance of maintaining safety standards to prevent accidents and injuries. He even showed us pictures that he took while not on the job, highlighting that safety is important all the time. One picture that made the entire room giggle was of a man sitting on top of a mattress tied to the top of a car driving down the road We also had the opportunity to hear from Mr. Charles Winton, a therapist from The Oaks of Lakeside, who spoke about managing stress in high-pressure job environments. His insights on self-care, mindfulness, and practical techniques for stress reduction were highly valuable for all attendees. Other notable attendees included Mayor Paul Young who arrived near the end of the conference for the Leadership Safety Round Table discussion. (Sadly I ended up leaving before this round table discussion, because of the CAD outage.) Throughout the day, several vendors were present, distributing trinkets and discussing their services. These interactions provided attendees with useful resources and information on tools and services that can enhance workplace safety and support. They also made a game of it. Every attendee was given a passport when you signed in at the registration desk and if you made it around to all the vendors and got the card signed you would get put into the drawing for prizes.
Overall, the conference was an informative and engaging event, with a strong emphasis on mental health awareness and practical safety solutions. It was an excellent opportunity for professional development, networking, and learning new ways to thrive in the workplace while ensuring safety and well-being
Bravo:“MovieTree”
Decorators:MelanieJefferson, KendraCurry
CommunicationsChristmasTreeDecoratingContest2024
“O Christmas tree, O Christmas tree, how lovely are thy branches ” While these are lyrics from a holiday classic, they are what come to mind when I saw the finished product of Christmas trees displayed throughout the Emergency Communications Bureau.
During the holiday season, I recall a conversation with Manager Stiger about getting the employees excited about Christmas. I suggested that we should do a tree decorating contest among the shifts. Her response was, “Well do it then”. Days later, emails were sent, teams were formed, and the friendly competition began! The comments made in rollcall and throughout the day birthed a sense of camaraderie not often seen in ECB.
The trees were judged by Assistant Chief Hampton, Colonel Mathena, Lt. Johnson, and Watch Commander McNeil. In addition, we received reviews from the first lady of the city, Dr. Jamila Smith-Young. The movie-themed tree created by the Bravo shift won first place.
I’m in awe of all of the creativity and talent it took to pull off the beautiful trees. We had fun, we saw smiles, and participation from many. It is my belief that the contest boosted the morale, and if true then, “mission accomplished”. It is my hope that this is just the beginning of something that we will continue to do in the bureau.
-SPRD Jameta L. Young
Alpha“CandylandTree”
Decorator:TondraTaylor-Hailey
Decorator:LaQuangeWatkins
But wait ......We have More Trees
Lobby Tree
Decorator: LaQuange
Watkins
CAD Room Tree
Decorator: Andrea Heaston
Colonel’s Tree
In the Holiday Spirit
Ugly Sweaters or Christmas Sweaters, Bravo Shift came with spirits bright! Tramaine won the Bravo shift contest.
TESTING OUT THE BUNKERS
by Gloria Steward
Every year I dread having to drive to work in the snow, as I'm sure we all do. Last year (2024) I was very grateful for our "Snow Angels" Colonel Burford and Manager Lovejoy. They offered rides to and from ECB and that relieved a lot of stress on me. This year (2025) I was able to spend the night utilizing the FD bunk area. The accommodations included a small room with a bed and mattress. I brought my essentials (toothpaste, soap, towels, deodorant, blanket, pillow, tablet and snacks). They had a shower area and ice machine down there, which was also helpful. It was really like a little small dorm room, small and cozy - just enough to get the job done (sleep). I was really thankful to not have to drive home, then come right back to work with those road conditions. I think ECB should incorporate an area, that mirrors that bunk area in the FD, for times like these. As Essential workers, you never know when we may be faced with situations that may be cause for an overnight stay. Warm regards to the FD for allowing me to stay and thanks to Manager Stiger for providing the "bed turn down" luxury hotel perks. They didn't offer room service, so I'm rating this a 4 out of 5 stars ...lol just kidding. But yes, it served its purpose and for that I am appreciative.
- Gloria Steward
BEFORE AFTER
T THE JOB-
THE JOB
ca May
During the snow storm, I decided to try out the downstairs bunkers on the fire department’s side. I had to be at work at 3:45am so I figured this would be the best time to give it a go. The rooms have a twin sized bed and some of them have night stands. You have to bring your own bedding. (I borrowed my son’s sheets)
When I got to work, Margaret, went downstairs with me and helped me make my bed. ( FYI.. She’s one of those neat ones. Telling me to fix my sheets right)
After I got off work, I went downstairs and settled in. I went to the gym and had a light workout on the treadmill. Then I took a shower. There are bathrooms with a shower, a washer, dryer and ice machine. I took some NyQuil, turned on a movie on my laptop and went to sleep on it. I didn’t get up until 3:22AM ...
And I still made it to work ON TIME
Mike Mann & Margaret pose in front of the Alpha tree. But it’s really about Mike’s suit!
We love a good photo opportunity. Alpha Shift had an awesome photo box for pictures. Trina and Erica made sure to take advantage of it.
St. Jude Hero: Congrats to Cori Ringwald for running in the St. Jude 10K
Cori finished in approximately 1 hour 45 minutes and raised $826.51.
Celebrating Our Veterans
by Linda Hollingsworth
Sherriane Jones : Army
Melanie Jefferson : Army
Michael Mann: U.S. Marine Corps
What do you remember most about the day you enlisted?
Sherriane: I was scared to death because my parents were upset that I dropped out of college.
Melanie: I remember being very nervous and secondguessing myself if I made the right decision.
Michael: I remember my cousins and brothers being in the front yard to wish me the best of luck leaving for boot camp.
How did you tell your family and friends that you were joining the military?
Sherriane: I came home at Christmas and told them that I was not going back to school after the spring semester. I had a full scholarship to U. T. Knoxville and was majoring in Chemistry. I had A's and B's in school and had not purchased the first book. School was not a challenge.
Melanie: I told them, well I'm not going to college because my brother, John Julian Harper, IV, who was in the Navy at the time, dared me. He said, I bet you can't make it out of the Army's Boot Camp and I said I bet I can and I went and enlisted.
Michael: I asked my mom if I didn't go to college, how would you feel about me joining to the military and pretty much told friends the same way.
We interviewed a few of our veteran’s about their military experience.
What was the most difficult part of your military experience?
Sherriane: Learning the morse code, I was a Morse Code Interceptor. I made a perfect score on the ASVAB test and was not allowed to choose my job. When you score 95% or greater, you are automatically placed in the Military Intelligence field.
Melanie: My most difficult part was knowing I was going to be alone and being in a different city, by myself with no family, so I had to figure it out by myself.
Michael: Most difficult part of basic training for me was swim qualifications hands down, just a terrifying time of basic training.
Has this experience impacted your feelings about the military in general?
Sherriane: The military has changed over the years. The benefits aren't as great as they once were, but it is still a great place. They will pay for you to attend college.
Melanie: No it has not because the discipline and structure it gives is what I think some people would need.
Michael: Most definitely, my military experience has given me such a respect for all in the military and anyone who serves our country or city.
What message do you have for future generations who may be considering the military experience?
Sherriane: For future generations considering a military career, it's important to understand the vast array of skills and experiences the military can offer, ranging from leadership and teamwork to resilience and strategic thinking. These skills are not only pivotal in the military but also translate effectively into entrepreneurship and business. If your aspiration aligns with serving your country while building a solid foundation for future endeavors, including potential entrepreneurial pursuits, a military career can provide a unique and enriching pathway. Just remember, success in any field, comes from persistence, learning from failures, and always pushing forward to achieve your goals.
Melanie: I would encourage anyone, if they aren't certain about what they want to do in life, to join the service. It will be a life changing experience that they will never forget and could even be a career opportunity for longevity.
Michael: If you like a change of scenery, want to meet different people, and secure your future, I would definitely advise anyone to join the military.
(U.S. MARINE CORPS...ALL THE WAY)
