Ticket # 48345739 Dec 21, 2015 Chat Subject:FiOS Television Agent 4567: Elvin Hernandez
Elvin(15:46:28): I'm SORRY about this. We are unable to process remotes without a fee from our department. If you want to purchase the 4 evice remote you can do this at the link provided to you. Elvin(15:48:43): No. I am SORRY . Elvin(15:51:05): No I am SORRY . Elvin(16:15:05): I'm SORRY about this. Anonymous(16:15:28): Don't be SORRY just make it right. Elvin(16:26:30): I am SORRY we are not able to process a remote for free and will not be issuing an adjustment to your account. Elvin(16:29:17): I am SORRY you do not like the response we have provided. If there is nothing less we will end this chat. Elvin(16:33:03): I Am SORRY we are not able to process a remote for free and will not be issuing an adjustment to your account. Elvin(16:41:59): I am SORRY if your remote is having trouble and is out of warranty (over 1 year old) and in order to get a replacement or adding an additional router requires a charge. Elvin(16:55:50): I'm SORRY about this. Is there anything else I can help you with today? Elvin(16:57:04): I am SORRY you do not like the response we have provided. If there is nothing else we will end this chat. Elvin(17:04:35): I am SORRY . I am not going to answer question that is still debating the decision we have made. If there is nothing else we will end this chat.
Ticket # 48345739