Dispatch 011917

JANUARY 19, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 01/13/17

EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 66%** (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

69:24

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 77%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.12%/P2: 96.81% P3: 93.23%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:27 *Agency Driver Safety as of 11/7/16 **Pat Sat as of 01/06/17

The latest Performance Pay Tracking Period began on Nov. 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

2

medic911.com

For the latest photos and videos, visit buildmedic.com SEPTEMBER 2014

medic911.com

3

Kevin Staley

4

medic911.com

Medic is pleased to announce that its new HR Information System is up and running! Payroll, to include access to your individual pay stubs, are now being processed through Ultimate Software. This is the same system you logged into to complete Open Enrollment for 2017. This new system will allow you to log in to view pay stubs, W2’s and all demographic information related to you personally. Unfortunately the new system does not have pay stubs or W2’s from prior years, however you may access any information that has been entered or processed as of January 1, 2017.

To enter the portal, please click the below link and enter in your Medic email address and current Medic password: https://gateway.ultiproworkplace.com/?cpi=http://medadfs.medic911.com/adfs/services/trust For example, your dashboard should display available pay stubs and W2’s, similar to this:

4. Make sure to click the link directly from the email and not copy/paste Please be advised that PTO balances may not show correctly on pay stubs and we are currently fixing the issue. Please be sure to contact HR if you have any other known issues with your pay information.

With the implementation of the software, we have had a few inquiries about unusual payroll deposits this week. The two most frequently asked questions have been – why do I have two deposits and why have I not been paid yet?

Please be aware that if your bank shows two deposits, these are pending items only. Only one direct deposit was funded so the additional pending item will be removed by your bank.

Banks have different sweep times so you should receive your deposit based on your bank’s schedule..

If you should have any questions, please contact a member of the HR department at humanresources@medic911.com.

To access the web portal, please try the below steps:

to k link ic u q for a 1. Clear your browser history edic M y M o t l. in a (cookies and cache) t r Log roll po m/ex y o a c p .

2. Please try to use Chrome as l the 911 e d i c yroll-porta m . your browser w a : / / w w istration/p s p t 3.

Use your full Medic email ad: t h to HR admin t / t u e o n dress and current Medic passtra m each ase r dic911.co le word P tions? rces@me s e u Q u nreso huma

SEPTEMBER 2014

medic911.com

5

REQUIRED ATTENDANCE Daniel Baffaro, Joshua Baun, Thomas Brake, Lee Brown, Renee Canup, Katie Currin, Michael Dudkowski, John Fisher, Jeffrey Franz, Elijah Gamble, David Garber, Ralph Giuliano, Michael Grisanti, Kathy Houston, Christy Iyoob, Pamela Jackson, Shawn Kerley, Allison Kerley, Jonathan Konecny, Michael Macho, Tracy Martin, Brian Murphy, Thomas Neugebauer, Jamal Peay, Jeff Perkel, Michael Rider, Jose Rivera, Toby Robinson, Benjamin Shaw, Karen Sherard, Aaron Shreffler, Heather Smith, Stacen Smith, Sharon Taulbert, Trevor Taylor, Alfred Wilson and Jonathan Wise.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in December and you did not attend class, you must contact Amy Broughton to attend a January class.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

FEBRUARY INSERVICE TUE, FEB. 7 WED, FEB. 8 THU, FEB. 9 FRI, FEB. 10 MON, FEB. 13

WED, FEB. 15

THU, FEB. 16

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

FEBRUARY COMPLIANCE TUE, FEB. 7

0800 - 1000 WED, FEB. 8 1000 -1200 THU, FEB 9 0800 - 1000 FRI, FEB. 10

1200 - 1400 SAT, FEB. 11 1600 - 1800 MON, FEB. 13 1600 - 1800

6

medic911.com

ASSESSMENT CENTER FRI, FEB. 17

0800 - 1700

SAFETY COMMITTEE WED, FEB. 22

1300 - 1500

SAFE TEEN SAT, FEB. 11

0700 - 1300

NCAREMS SCHOLARSHIPS Deadline Date: 03/31/17

Awards shall be based upon the memberâ&#x20AC;&#x2122;s scholastic achievement, intellectual ability, financial need, character, and promise of future contribution to our State and Nation. Selection of recipients is to be made without discrimination as to race, sex, creed or national origin.

The North Carolina Association of Rescue and Emergency Medical Services, Inc. will award each year, thirty (30) $4,000.00 Scholarships to thirty (30) members of the N.C. Association of Rescue &EMS, Inc. These awards will be paid to the student in installments of $500.00 per semester. These awards will be made to those members who will enroll in a four (4) year college or university in North Caro-

lina, beginning in the Fall, after the scholarship is awarded. This scholarship may be awarded for a total of four (4) years.

In addition, the N. C. Association of Rescue and EMS will award each year thirty (30) $2,000.00 scholarships to thirty (30) members of the N.C. Association of Rescue & EMS, Inc. who will enter a two (2) year course of study at a community college, technical institute, or an accredited trade school in the fall after the scholarship is awarded.

Awards will be paid to the student in installments of $500.00 per semester. This scholarship may be awarded for a total of two (2) years.

SEPTEMBER 2014

To apply or learn more about this scholarship, visit http://www.ncarems.org/scholarships.php

medic911.com

7

THE ROTARY CLUB OF CHARLOTTE PUBLIC SAFETY SCHOLARSHIP FUND Deadline Date: 3/3/2017

DESCRIPTION The purpose of the Rotary Club of Charlotte Public Safety Scholarship Fund is to provide scholarships to undergraduate students who are children of Charlotte area public safety personnel, including MEDIC. Scholarships are $1,500 a year / $6000 for four years.

ELIGIBILITY REQUIREMENTS • Applicants must have a 2.5 Minimum GPA (on a 4.0 scale) • Applicants must be a high school senior intending to enter a two or four-year degree program • Applicants must be children of full-time Charlotte area public safety personnel HOW TO APPLY 1. Visit https://fftcscholarships.communityforce.com 2. Type in public safety in the “Find Scholarship by Keyword” box 3. Click on The Rotary Club of Charlotte Public Safety Scholarship Fund 4. Apply ASSISTANCE The PR team would be happy to assist you with the application process. Please contact Tiffany, Lester or Greg.

CONTACT INFORMATION For more information, please contact Qiana Austin at 704.973.4535 or qaustin@fftc.org