In Business Magazine - Top Hospitals 2012

Presents

Top Hospitals Valley Hospitals Are Excelling

A special section on Valley hospitals spotlights the strength of our healthcare services and provides insight as to how the industry is addressing the challenges facing it.

The Valley is home to some of the world’s best . . .

Top Hospitals

The Business of Care

Hospitals operate high-quality healthcare on slim margins

by RaeAnne Marsh

H

ospitals in Arizona represent the cutting edge of medical research and treatment.

Specialized facilities are destination hospitals, attracting patients and their families from around the region. And growth in the industry creates jobs in ancillary industries, from construction to purchase of goods and services.

Healthcare as a sector has been growing, even during the economic downturn of recent years. It is one of the largest job leaders in Arizona, says Pete Wertheim, vice president of Strategic Communications for the Arizona Hospital and Healthcare Association. Two specialty hospitals have opened in recent years: Cancer Treatment Centers of America, which opened its Western Regional Medical Center in Goodyear in 2008, and MD Anderson Cancer Center, which Banner Health opened in Gilbert last fall. And there is a new general acute care hospital for the Greater Phoenix area that opened a few weeks ago south of the Valley: Florence Hospital at Anthem.

Hospitals overall, however, have been facing a much more challenging situation than many others in this sector, shedding jobs or not filling positions as they become vacant.

“Hospitals spend a lot of time anticipating what communities will look like,” says Wertheim, noting they are building to meet the needs of not just today but of tomorrow. But they operate on slim profit margins, particularly the “safety net” hospitals that provide healthcare for people without health insurance.

And they face further cuts in reimbursements although there will likely still be segments of the population left uncovered even when the Patient Protection and Affordable Care Act is fully implemented. In fact, according to Wertheim, hospitals expect that under the Affordable Care Act, they will be treating more people at even slimmer margins.

To continue to provide high-quality care, hospitals are streamlining operations. “They are gaining efficiencies, consolidating services and finding greater value in the healthcare system,” says Wertheim. Hospitals are doing more to collaborate with outside

stakeholders to make sure patients are using the appropriate facilities for their healthcare.

For instance, many people, traditionally, use emergency room services in lieu of a primary care physician. Hospitals have begun to focus on helping such patients find the lower-level care that would answer their needs, including behavioral health and rehabilitation, through networking and collaboration.

Arizona Hospital and Healthcare Association azhha.org

Valley Hospitals 1 Arizona Heart Hospital

1930 E. Thomas Road, Phoenix (602) 532-1000 abrazohealth.com 2 Arizona Regional Medical Center

515 N. Mesa Drive, Mesa (480) 898-3333 3 2050 W. Southern Avenue, Apache Junction (480) 237-3200 myarmc.com 4 Arrowhead Hospital

18701 N. 67th Avenue, Glendale (623) 561-1000 arrowheadhospital.org 5 Banner Baywood Medical Center

6644 E. Baywood Avenue, Mesa (480) 321-2000 bannerhealth.com/baywood

40

A p r i l 2012

6 Banner Boswell Medical Center

10 Banner Gateway Medical Center

14 Banner MD Anderson Cancer Center

10401 W. Thunderbird Blvd., Sun City (623) 832-4000 bannerhealth.com/boswell

1900 N. Higley Road, Gilbert (480) 543-2000 bannerhealth.com

2946 E. Banner Gateway Drive, Gilbert (480) 256-6444 bannerhealth.com

7 Banner Del E. Webb Medical Center

11 Banner Good Samaritan Medical Center

15 Banner Thunderbird Medical Center

14502 W. Meeker Blvd., Sun City West (623) 524-4000 bannerhealth.com

1111 E. McDowell Road, Phoenix (602) 839-2000 bannerhealth.com

5555 W. Thunderbird Road, Glendale (602) 865-5555 bannerhealth.com

12 Banner Heart Hospital

16 Cancer Treatment Centers of America at Western Regional Medical Center

8 Banner Desert Medical Center

1400 S. Dobson Road, Mesa (480) 412-3000 bannerhealth.com/desert 9 Banner Estrella

6750 E. Baywood Avenue, Mesa (480) 854-5000 bannerhealth.com 13 Banner Ironwood

Medical Center

Medical Center

9201 W. Thomas Road, Phoenix (623) 327-4000 bannerhealth.com

37000 N. Gantzel Road, San Tan Valley (480) 394-4000 bannerhealth.com/ironwood

14200 W. Fillmore Street, Goodyear (623) 207-3000 cancercenter.com 17 Cardon Children’s Medical Center

1400 S. Dobson Road, Mesa (480) 412-5437 bannerhealth.com inbusine ssmag.com

am

tD

let

Tom Darlington Dr

104th St

92nd St

32ia Linda

well Rd

McDowell

Hawes Rd

Thomas Rd McDowell Rd

Williams Field Rd

Pecos Rd

Pecos Rd

Sosaman Rd

19

Germann Rd

Ri

tte

nh

Queen Creek Rd

18 Chandler Regional Medical Center

475 S. Dobson Road, Chandler (480) 728-3000 chandlerregional.org 19 Gilbert Hospital

5656 South Power Road, Gilbert (480) 984-2000 gilberter.com 20 John C. Lincoln

Deer Valley Hospital 19829 N. 27th Avenue, Phoenix (623) 879-6100 jcl.com 21 John C. Lincoln

North Mountain Hospital 250 E. Dunlap Avenue, Phoenix (602) 943-2381 jcl.com

inbusine ssmag.com

22 Maricopa Medical Center

2601 E. Roosevelt Street, Phoenix (602) 344-5011 mihs.org 23 Maryvale Hospital

5102 W. Campbell Avenue, Phoenix (623) 848-5000 maryvalehospital.com 24 Mayo Clinic Hospital

5777 E. Mayo Blvd., Phoenix (480) 515-6296 mayoclinic.org 25 Mercy Gilbert

26 Mountain Vista Medical Center

30 St. Joseph’s Hospital & Medical Center

1301 S. Crismon Road, Mesa (480) 358-6100 mvmedicalcenter.com

350 W. Thomas Road, Phoenix (602) 406-3000 stjosephs-phx.org

27 Paradise Valley Hospital

31 St. Luke’s Medical Center

3929 E. Bell Road, Phoenix (602) 923-5000 paradisevalleyhospital.com

1800 E. Van Buren Street, Phoenix (602) 251-8100 stlukesmedcenter.com

28 Phoenix Baptist Hospital

32 Scottsdale Healthcare

2000 W. Bethany Home Road, Phoenix (602) 249-0212 phoenixbaptisthospital.com

Medical Center

29 Phoenix Children’s Hospital

3555 S. Val Vista Drive, Gilbert (480) 728-8000 mercygilbert.org

1919 E. Thomas Road, Phoenix (602) 933-1000 phoenixchildrens.com

ou

se

13 Rd

Shea Medical Center

9003 E. Shea Blvd., Scottsdale (480) 323-3000 shc.org 33 Scottsdale Healthcare

Osborn Medical Center

7400 E. Osborn Road, Scottsdale (480) 882-4000 shc.org

A p r i l 2012

41

Mountain Rd

Chandler Blvd

Power Rd

Reckert Rd

Higley Rd

Val Vis Dr

Greenfield Rd

Gilbert Rd

Lindsay Rd

10 1460

Ray Rd

18

Meridian Rd

Crimson Rd

3

Southern Ave

L Signal Butte Rd

Center St Mesa Dr

Country Club Dr

12 5

Ellsworth Rd

McClintock Rd

Rural Rd

56th St 40th St

32nd St

Rd

24th St

D

ns

oh

.J

St

* MAP NOT TO SCALE

Pkwy hils

es

Kyrene Rd

Warner Rd

Foot ert

University Rd

Main St Broadway Rd

Stapley Dr

Elliot Rd

Estrella Dr

26

Brown Rd

2

McQueen Rd

Guadalupe Rd

Alma School Rd

8 17

Arizona Ave

101

Dobson Rd

ElliotRd

Mill Ave

Priest Dr

40th St

24th St

16th St

Curry Rd

47th St

Es

7th St

Central Ave

7th Ave

19th Ave

27th Ave

35th Ave

43rd Ave

Avondale Blvd

51st Ave

Baseline Rd DobbinsRd

Elliot Rd

Mountain

Pima Rd

87

33

Apache Blvd

y

h Hw

Bus

McKellips Rd Sky Harbor Int’l Airport

17

Indian Springs Rd

Fort McDo

64th St

Tatum Blvd

56th St

McDonald Dr

64th St

11

Buckeye Rd

Broadway Rd

Forest Rd

Rd

Pima Rd

Ca ve C

Miller Rd Hayden Rd

vd

Saguaro Blvd

64th St

d

Scottsdale Rd

Bl

Blvd

32nd St

24th St

16th St

7th St

7th Ave

ree kR 40th St

ht

Indian Bend Rd

56th St

59th Ave

67th Ave

75th Ave

83rd Ave

91st Ave

99th Ave

107th Ave Bullard Ave

30 1 29

McDowell Rd

W rig

Van Buren St

tre

lla

Pk

wy

Jackrabbit Tr

yd

Chaparral Rd

Thomas Rd

16

Bell Rd

Shea Blvd

44th St

23

y

V

28

Camelback Rd

Pkw

ay Fr enw an Gre den Lp k Ll Raintree Rd Hay o

Cactus Rd

Lincoln Dr

Lower Buckeye Rd

Beloat Rd

24

51

Bethany Home Rd

eak

d

Via de Ventura

Glendale Ave

El Mirage Rd

Dysart Rd

Litchfield Rd

Sarival Ave

Northern Ave

9

on P

21

e Av

Pebble Creek Pkwy

17

Dunlap Ave

Olive Ave

nd

195 Ave

32nd St

Peoria Ave

ra

Airport Rd

16th St

115th Ave

B e bb l

15

Cactus Rd

32nd St

Bullard Ave

Reems Rd

Bob Stump Memorial Pkwy

Thunderbird Rd

Indian School Rd

Yuma Rd

27

Greenway Rd

6

mps

o Blv

G

Cotton Ln

Bell Rd

101 Luke AFB

May

Tho

vd Bl

Waddell Rd

303

4

Union Hills Dr

vd

101

20

Rio Verde Dr

gle Ea

wy

7

Del W

Pk

Beardsley Rd

Beardsley Rd

Valley Hospitals Are Excelling

Dixileta Dr Dynamite Blvd

Pinnacle Peak Rd

Deer Valley Rd

Conquistador Dr

y

North Valley Pkwy Norterra Pkwy

Rd Lak

163rd Ave

Pinnacle Peak Rd

Sunrise B lvd

le

Happy Valley Rd

Lone Mountain Rd

n lde Go

Va l

wy Pk

n

g

in

vd

Bl

Happy Valley Rd

ust Blv Stard d

Su

e

a

eP leas

ant

ci an st Vi

60

74 stw

Hills

Joy Ranch Rd

ntain

Mo unt ai

Desert Hills Dr

Cloud Rd

W

Top Hospitals

Rd

y

Galvin Peak Pkwy

is D a Merdian Dr

ek

Cre

Fou

th e

N

ve

Ca

Rd

Palisades Sunridge Dr

An

m Way

nD r

rt Ba

A

Top Hospitals

Profile

Gilbert Hospital Gilbert Hospital, the first hospital in Gilbert, Ariz., opened on February 2, 2006, at Power Road and Galveston. Over the last six years of service to the community, more than 256,000 emergency room patients have been treated, 4,500 surgeries performed and more than

Gilbert Hospital 11,700 patients admitted to the inpatient unit.

The hospital’s medical staff roster of 200 physicians represents more than 20 specialties.

Florence Hospital at Anthem opened on March 8, 2012, as a 36-bed, 96,000-squarefoot hospital. The medical staff roster of 105 physicians represents 16 specialties.

Both hospitals offer services for Emergency, Inpatient/ICU, OR/PACU, MRI/CT, Digital X-ray, Nuclear Medicine and Ultrasound. Florence also has a correctional unit. Each hospital has a full-service laboratory, blood bank and inpatient pharmacy.

Both facilities are licensed by Arizona Department of Health Services (ADHS) as General Acute Care Hospitals, the .Door to Doc in 31 Minutes” TM mission guarantees patients will be seen by a board-certified emergency physician within 31 minutes of arrival. To provide efficient continuity of care, Southwest Ambulance and Air Methods (air ambulance service) are at both hospitals 24/7.

Our mission, philosophy and goals center on the delivery of the absolute

Main Address: 5656 S. Power Rd., Gilbert Main Phone: (480) 984-2000 Website: gIlberter.com Head of Hospital: Tim Johns, M.D., F.A.C.E.P., Founder No. of Licensed Beds: 19 No. of Physicians on Staff: 200 Top 5 Specialties: • Emergency Medicine • Internal Medicine • Cardiology • General Surgery • Orthopedics highest-quality service of healthcare to all who walk through the doors. Our staff are expected to think “outside the box,” satisfy our customers at every level, and put forth an attitude that “raises the bar” on quality and commitment as stated in our mission.

“The patient, in our model, is the center of the universe; not the hospital,” says Tim Johns, M.D., founder.

From Door to Doc in 31 Minutes™ Now in Maricopa and Pinal counties to serve you!

Gilbert Hospital 5656 S. Power Road Gilbert, AZ 480-984-2000 gilberter.com

Florence Hospital at Anthem 4545 N. Hunt Hwy Florence, AZ 520-868-3333 fhanthem.com

Peoria Regional Medical Center Lake Pleasant Pkwy & Yearling Road Opening in 2013

42

A p r i l 2012

inbusine ssmag.com

Our people make your care the best.

Our ranking makes it official.

Sure, we’re honored to accept a top-five ranking for large health systems from Thomson Reuters. But we’re even more honored to have some of the best caregivers in all of health care working tirelessly to provide great treatment, care and support to you. They’re what make us one of the five best large health systems out of 321 studied nationwide. And it’s their dedication and commitment to greatness that continue to make us the best we can be. Isn’t it time you find out what a top-five ranked health system can do for you?

www.BannerHealth.com Connect with us: FacebookTwitter

Twitter

Top Hospitals

Maricopa Medical Center Maricopa Integrated Health System is headquartered in the heart of Phoenix, Ariz.

The cornerstone of our system is Maricopa Medical Center, a major teaching hospital with a history dating back more than 100

years. Best known for our critical care services, Maricopa Medical Center offers level one trauma and intensive care for adults, babies and children. MIHS is also home to the nation’s second largest burn treatment facility, the Arizona Burn Center, as well as 11 family health centers located conveniently across Maricopa County.

Maricopa Medical Center is a full-service, 522-bed hospital that sees nearly 20,000 inpatient admissions every year. We are the only hospital in Arizona with an adult and pediatric trauma center verified by the American College of Surgeons. Our hospital features advanced medical services and has been recognized by U.S. News and World Report in its report on “America’s Best Hospitals” for excellence in respiratory disorders, urology, medical care, education and research.

Maricopa Integrated Health System is committed to offering comprehensive medical services to all of those who live in Maricopa County, including the

Profile Maricopa Medical Center Parent Company: Maricopa Integrated Health Systems Main Address: 2601 E. Roosevelt St., Phoenix Main Phone: (602) 344-5011 Website: mihs.org Head of Hospital: Betsey Bayless, President and CEO No. of Licensed Beds: 522 No. of Physicians on Staff: 425 Top 5 Specialties: • Burn • Trauma/Emergency/Critical Care • Ambulatory Care • Pediatrics • Women and Infants underserved and medically needy, through a continuum of care that keeps our community healthy. We are also committed to fostering academic programs that train physicians for the future and to support clinical research programs for improved healthcare outcomes for all ages.

mihs.org

Your Community Depends on Maricopa Integrated Health System A strong public hospital is as much a mark of a healthy community as good universities, modern transportation systems and thriving arts organizations.Yet the Maricopa Medical Center is just the most visible part of the Maricopa Integrated Health System, which includes the Arizona Burn Center, the Arizona Children’s Center, two psychiatric hospitals, 11 neighborhood health clinics and the region’s only HIV/AIDS clinic. Our vital work in caring for patients, preventing disease and training the next generation of physicians reaches across generations and touches nearly every corner of Arizona.

44

A p r i l 2012

inbusine ssmag.com

Profile

Mayo Clinic Hospital Mayo Clinic Hospital is the first hospital planned, designed and built by Mayo Clinic.

Completed in the fall of 1998, the hospital was designed to deliver high-quality inpatient medical care in an efficient environment, friendly to both patients and visitors.

The hospital is equipped with computerized systems that speed the flow of decision-making information to physicians and improve the quality of care,

and an electronic medical record system gives physicians access to historical as well as up-to-the-minute information on test results, treatment plans and patient progress. A filmless, computerized radiology system allows physicians to access X-ray pictures on a computer screen almost immediately after the pictures are taken, and physicians in multiple locations can view the images simultaneously and enlarge or enhance them for better interpretation. The entire hospital is wired for telemetry so monitoring of heart and other vital signs can be done from any patient room, which allows many patients to stay under the care of nurses who have expertise caring for their specific health conditions, as opposed to moving to a dedicated telemetry unit.

Mayo Clinic Hospital is located on a 210-acre site at 56th Street and Mayo Boulevard (near the Loop 101 Freeway) in the fast-growing corridor of northeast Phoenix. The hospital provides inpatient

Mayo Clinic Hospital Parent Company: Mayo Foundation for Medical Education and Research Main Address: 13400 E. Shea Blvd., Scottsdale Main Phone: (480) 515-6296 Website: mayoclinic.org Head of Hospital: Wyatt Decker, M.D. No. of Licensed Beds: 244 No. of Physicians on Staff: 437+ Top 5 Specialties: • Bone marrow, Solid Organ & Heart Transplant • Cardiovascular and Thoracic Surgery • Neurologic Surgery • Ophthalmologic Surgery • Cancer Care and Medical Research care to support the medical and surgical specialties and programs at the clinic. Mayo Clinic and Mayo Clinic Hospital together offer medical expertise dedicated to providing comprehensive diagnosis and treatment in more than 65 medical and surgical specialties, with careful attention to individual patient needs.

I’m a three-time national rodeo champion.

One day after training I had a seizure.

Tests showed I had a rare brain tumor, and surgery to remove it could have left me paralyzed. Today, I’m back in the saddle.

My answer was Mayo Clinic.

Raley Mae Radomske, New Mexico

Thousands travel to Mayo Clinic each year for treatment, diagnosis, or a second opinion. Mayo Clinic is an in-network provider for millions, and a physician’s referral is typically not required. To request an appointment, visit mayoclinic.org.

Visit mayoclinic.org/arizona

inbusine ssmag.com

A p r i l 2012

45

Top Hospitals

Profile

Phoenix Children’s Hospital Phoenix Children’s Hospital has provided hope, healing and the best healthcare for children since it was born in 1983, and has grown to become one of the largest children’s hospitals in the country.

With a medical staff of nearly 1,000 pediatric specialists, Phoenix Children’s provides inpatient, outpatient, trauma and emergency care across more than 45 pediatric subspecialties, the most

Phoenix Children’s Hospital

comprehensive pediatric care available in the state. The Hospital’s six Centers of Excellence have grown in size and expertise to place them on par with some of the most prestigious of their kind in the U.S.: • Barrow Neurological Institute at Phoenix Children’s Hospital • Phoenix Children’s Heart Center • Center for Pediatric Orthopaedics • Center for Cancer and Blood Disorders • Level One Pediatric Trauma Center • Neonatal Intensive Care To meet the needs of our growing community, Phoenix Children’s continues to expand, adding new physicians, staff, programs and facilities. Specialty and urgent care centers in high-growth areas of the Valley and across the state serve the needs of patients and families in their own neighborhoods.

Today, the most visible evidence of growth is a new 11-story tower on the Hospital’s main campus, which offers a comprehensive, family-centered hospital that allows our

Parent Company: Children’s Healthcare of Arizona, Inc., an Arizona 501(c)(3) nonprofit corporation Main Address: 1919 E. Thomas Rd., Phoenix Main Phone: (602) 933-1000 Website: phoenixchildrens.com Head of Hospital: Robert L. Meyer, President and CEO No. of Licensed Beds: 465 No. of Physicians on Staff: 924 Top 5 Specialties: • Pediatric Neurosciences/Neurosurgery • Pediatric Cardiology/Cardiovascular Surgery • Pediatric Orthopaedics/Orthopaedic surgery • Pediatric Cancer and Blood Disorders • Pediatric Trauma doctors and nurses to deliver expert care and healing to our community’s youngest patients.

At each location, in each doctor, nurse, technician, staff member and volunteer, you’ll see the difference in a Hospital that’s 100 percent for children.

1

2

3

4

(scan with smartphone)

4612.PCH.289_7.375x4.875_IB_OL_e2.indd A p r i l 2012

File Name: 12.PCH.289_7.375x4.875_IB_OL_e2.indd bleeD TRim liVe FolDeD

None 7.375” x 4.875” None None

GuTTeR None PaNels None

Job: 12.PCH.289

1

PaGes: 1 of 1 FoNTs, imaGes & iNKs Fonts minion Pro (Regular; OpenType), DiN (Regular, Medium; Type 1)

DesCRiPTioN: In Business Mag - April

PRiNT sCale: None

Tmo CoDe: None

58.84%), HeartsurgerytbodyHoRiZ. tif (Gray; 1561 ppi; 3.5MB; 38.43%), Nigro_signature_bitmap.tif (Gray; 1621 ppi; 391KB; 36.99%), PCH_hos-

Black

moDiFieD: 3-20-2012 4:15 PM

leaD ePRo: DH

uPloaD DaTe: 2.20 EOD

TRaFFiC: EE

lasT ePRo: Dave Herrick

i n b u sReTouCHeR: i n e s sDH3/20/12 m a g . c4:18 o mPM

PRiNT PRo: MM

Creative Direction Initials account services Initials Reviewed Reviewed Approved To Proofreader Approved Copy Writing Initials

PDF Send To: Initials

St. Joseph’s Hospital and Medical Center Located in the heart of Phoenix, Ariz., St. Joseph’s Hospital and Medical Center is a notfor-profit hospital that provides a wide range of health, social and support services with special advocacy for the poor and underserved.

St. Joseph’s is a nationally recognized center for quality tertiary care, medical

education and research. It includes the internationally renowned Barrow Neurological Institute®, which offers care for people from throughout the world with brain and spine diseases, disorders and injuries; the Heart & Lung Institute®, which integrates medical staff and faculty staff to enhance inpatient treatment and education, and facilitate research into new technologies and treatment modalities; Adolescent Center, which provides a multidisciplinary approach to adolescent health issues and is one of the few outpatient sub-specialized adolescent medicine centers in the Valley; and a Level I Trauma Center that is the first ACS Level I Trauma Center in the state verified by the American College of Surgeons. The hospital is also a respected center for maternity care, orthopedics, oncology and many other medical services.

St. Joseph’s is consistently recognized as a Best Place to Work by The Phoenix Business Journal. U.S. News & World Report routinely ranks St. Joseph’s among the top 10 best

Profile St. Joseph’s Hospital and Medical Center Parent Company: Dignity Health Main Address: 350 W. Thomas Rd., Phoenix Main Phone: (602) 406-3000 Website: stjosephs-phx.org Head of Hospital: Linda Hunt No. of Licensed Beds: 607 No. of Physicians on Staff: 1,267 Top 5 Specialties: • Neurology and Neurosurgery • Trauma • Children’s Rehabilitative Services • Adolescent Medicine • Maternity hospitals in the United States for neurology and neurosurgery.

Founded in 1895 by the Sisters of Mercy, St. Joseph’s was the first hospital in the Phoenix area. The hospital is part of Dignity Health, one of the largest healthcare systems in the West, with 40 hospitals in Arizona, California and Nevada.

Barrow Neurological Institute®

50 Years of Bringing Great Minds Together U.S. News & World Report Top 10 Hospital

BARROW50.ORG inbusine ssmag.com

A p r i l 2012

47