JULY 2016
COVER STORY
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Success by Example: Top Tips from Local Greats
“Best practices” can be a moving target, and leading local businesspeople double down on what works today, to strengthen our business community by sharing their insights with In Business Magazine. FEATURE
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No Time for Teamwork?
Doctors Mario Moussa and Derek Newberry detail three checkpoints to keep a startup’s culture on track in tough times.
PARTNER SECTION TEMPE CHAMBER
ADVANTAGE Summer 2O16 • tempechamber.org
Business Excellence Awards Announced The Tempe Chamber of Commerce presented two companies with Business Excellence Awards, the organization’s top honor for commerce, at its June 16 Annual Luncheon. The Dhaba was named the Small Business of the Year. Caliente Construction was named the Large Business of the Year.
“The Dhaba and Caliente Construction are outstanding examples of the type of business that makes our city thrive,” said Mary Ann Miller, president and CEO of the Tempe Chamber. “Their passionate dedication to their customers, staff and the community are unparalleled. We are proud they’re part of the Tempe Chamber, and we celebrate their continued success.”
Caliente Construction Caliente Construction was founded in 1991 by Arizona natives Tom and Lorraine Bergman. Over the next decade, the company steadily grew, becoming an established presence and developing a strong and diverse customer base throughout the Valley’s private and public business community. After Tom’s death in 2005, Lorraine took over and weathered the real estate recession of the late 2000s. Today, it is an award winning company recently recognized as Arizona’s 28th largest contractor and as the 5th largest woman-owned business in Arizona.
The Dhaba In the 13 years since its founding, The Dhaba / India Plaza has become a comprehensive destination for Indian food and culture, serving more than one million customers to date. It has earned an A+ rating from the Better Business Bureau. Its focus on quality, the local community, customer service, music and dining resulted in its being selected as ASU’s only South Asian-approved caterer. Owner Raveen Aurora was selected by the National Restaurant Association as the Face of Diversity in Arizona for his leadership in promoting diversity and inclusion in the community.
DEPARTMENTS
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Guest Editor
Don Smith, retired president and CEO of CopperPoint Insurance Companies, introduces the “Small Business” issue.
The four remaining finalists for the award were:
Edward Jones
ARCpoint Labs ARCpoint Labs is a national leader in the drug testing field. Its three fullservice toxicology labs in Tempe also offer alcohol screening, DNA and clinical testing, corporate wellness programs and employment background screening. It is among the fastest-growing third-party providers in its industry. ARCpoint Labs’ services encompass both on-site and off-site pre-employment, random, post-accident and reasonable suspicion drug testing. In addition, it serves many judicial, athletic and medical clients along with American Airlines and US Airways.
Edward Jones is a leader in the financial services industry, with more than 7 million clients in North America and Europe. The company is focused on building personalized customer relationships and adheres to a quality-oriented, long-term investment philosophy. Locally, its Tempe campus employs hundreds of workers and conducts broker training and mutual-fund processing. It has 12,500 offices worldwide and is extensively involved with charitable causes, including the Valley of the Sun United Way and Susan G. Komen for the Cure.
Tempe Mission Palms Hotel
Bullock Training & Development Bullock Training & Development specializes in sales, management and leadership training for small- to mid-sized businesses. President Tracy Bullock managed strategic business development for 30 years with Procter & Gamble and now helps business owners, CEOs, and top salespeople accelerate their competitive advantage in the Arizona market. She was presented a Lifetime Achievement Award, named Top Female Executive, and is noted in Cambridge’s Top 101 Industry Experts for her work.
The Tempe Mission Palms Hotel has been serving the community and its visitors since 1985. It is the No. 1-rated hotel in Tempe on Tripadvisor.com and received the Four Diamond AAA award for six consecutive years. It employs 200 people and was recently presented with the Conference Center of the Year recognition. It features a rooftop pool and offers several restaurants, including the award-winning Mission Grille, Harry’s Place Lounge and poolside Cabana Bar & Grill.
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T E M P E C H A M B E R A D VA N TA G E
Te m p e C h a m b e r. o r g
Tempe Chamber of Commerce
Summer 2O16 • aztechcouncil.org
IN THIS ISSUE 2 A Winning Session Legislature, governor support tech community through actions
4 National Interest
Chief Science Officers program gets attention all the way to White House
5 Seeing the Light The move is on to protect Arizona’s dark skies
6 New Dimension
Committee to advocate manufacturing advancement
WHO WE ARE The Arizona Technology Council is Arizona’s premier trade association for science and technology companies.
Phoenix Office 2800 N. Central Ave., Suite 1920 Phoenix, AZ 85004 Phone: 602-343-8324 • Fax: 602-343-8330 info@aztechcouncil.org
Tucson Office
The University of Arizona Science and Technology Park 9040 S. Rita Rd., Ste. 1150 (near I-10 & Rita Rd.) Tucson, AZ 85747 Phone: 520-382-3281 • Fax: 520-382-3299 tucson@aztechcouncil.org
MANAGEMENT AND STAFF Steven G. Zylstra President + CEO Leigh Goldstein Vice President,
Operations + Events
Anne Rody Director,
Finance + Administration
Merry Lake Merrell Director,
Marketing + Communication
Deborah Zack Senior Director,
Membership Services
Brian Krupski Director of Membership Services
Melissa Craven Executive Assistant to President + CEO
Alex Rodriguez Vice President, Southern
Arizona Regional Office, Tucson
Don Rodriguez Editor Ron Schott Executive Emeritus, Phoenix Don Ruedy Executive Emeritus, Tucson Justin Williams Executive Emeritus, Tucson Jeremy Babendure, Executive Director, Ph.D. Arizona SciTech Festival
Arizona Technology Report
Arizona Technology Council: The Voice of the Technology Industry
President’s Message Who are the leaders to follow? As Arizona and the rest of the nation enter the home stretch leading to the November elections, this is a question that comes up again and again. When it arises in the state’s technology Steven G. Zylstra, community, the answer is easier to President and CEO, Arizona Technology Council reach: They walk among members of the Arizona Technology Council. Several council initiatives are preparing rising stars for the corner office and helping keep the fire burning in their bellies once they’ve arrived. The Council does this through programs created as part of its mission to empower Arizona’s technology community. We work to identify and support those people who just need the right connections with the right coaching to continue their climb. As happens many times in business, the best opportunities can occur over a game of golf. That was the case in 2008 when the first foursome teed off in Sedona at our first CEO Retreat, which brought together CEOs, presidents and business owners for workshops, keynote presentations and, most importantly, networking. We’ve demonstrated that sometimes you only can learn something new from someone who has been there, too. If that sounds like something for you, the annual event returns to Sedona Aug. 8–9, opening with golf at Seven Canyons – Sedona followed by the rest of the program at Enchantment Resort. The success of the retreat also helped trigger the idea that C-level executives need support year-round. With that in mind, the Council launched the Executive Roundtable in Phoenix. With the assistance of professional facilitators, business leaders accepted into the group address in a peer-to-peer setting the issues they and their companies face. Each group provides a confidential, non-competitive environment for sharing experience-based knowledge. On the heels of the Roundtable’s success, the Council later launched the similar CEO Network in Tucson. Most recently, we turned our attention to helping leaders reach that next level. The Council partnered with ImpaQ Solutions to create the Transformational Leadership Program. For the past six months, the first cohort has attended sessions where they received one-on-one executive coaching, and gained invaluable insight through assessments and feedback. These observations from Matthew Forkner, deputy general counsel at GoDaddy, might best capture what to expect: “Having participated in other programs that were light on substance and little more than organized pep rallies, I was extremely skeptical at the outset. But I’ve been blown away and very impressed with the program. It created a greater awareness in me of my strengths and weaknesses, and gave me very clear guidance on what I can do as a leader moving forward.” Incidentally, applications are now being accepted for the second cohort. In fact, if you would like more details on any of the three programs, I encourage you to visit the Council’s website at www.aztechcouncil.org. There is some level of leadership in all of us. Sometimes, all it takes is finding the right avenue to help it grow. And we at the Council are here to help leaders find their pathways to success.
ARIZONA TECHNOLOGY REPORT
aztechcouncil.org
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Arizona Technology Council
SPECIAL SECTION
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Feedback
Mayors W.J. “Jim” Lane, Jay Tibshraeny and Jerry Weiers respond to In Business Magazine’s burning business question of the month.
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Briefs
“Women Break Ground in Commercial Development,” “Infusionsoft Sales & Marketing Toolset,” “Online Training to Grow Profits,” “Cut Through Email Clutter,” “ASBA Building Small Business,” “Smoke-Free Gaining in Multifamily,” “Tech Advances Printing” and “NAPA Revamps for Retail”
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By the Numbers
Is Phoenix “expensive” or “expansive”? Study explores how economic strength and population growth are tied to geographic expansion.
2016 Top 50 Small Business Leaders
PRESENTED BY
FEATURING
Blue Cross Blue Shield of Arizona FSW Funding Stearns Bank N.A. Wist Office Products
Meet our Top 50 highest-recommended small businesses and small-business services companies …
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2016 Top Small Business Industry Leaders
Resource guide of the Valley’s top small businesses or smallbusiness service Companies.
JULY 20 1 6
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INBUSINESSMAG.COM
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Healthcare
“Concierge Health Insurance,” “Healthcare Manufacturer Chooses Mesa,” “Cloud-Based Efficiency for Drug Dispensing” and “Care and Cost-Saving in Healthcare App”
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Technology
“Hybrid Cloud: A Good Business Choice?” and “Rising Concern over Ransomware”
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From the Top
Jim Reavey led blending of two businesses into fresh, new company culture.
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Legal
Local attorney discusses how landlords may navigate the potentially lucrative opportunity of commercial leasing to medical marijuana dispensaries.
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Books
New releases give fresh insights on business thinking.
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Nonprofit
Giving USA 2016’s Annual Report on Philanthropy for the Year 2015 reveals a second straight year of record giving, but fundraisers must remain diligent.
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Assets
2016 Toyota 4Runner TRD Pro PLUS: Enjoy untethered listening using headphones without wires.
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Power Lunch
Hillstone Restaurant: A Biltmore Classic PLUS: Take a number for a great meal.
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Roundtable
Companies can bank social responsibility on their bottom line. ON THE AGENDA
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Spotlight
‘Selling to the Federal Government’ — U.S. Small Business Administration – Arizona District 2016 Arizona Statewide Conference — Association of Fundraising Professionals – Greater Arizona Chapter
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Calendar
Business events throughout the Valley
Phoenix Sky Harbor International Airport recently became the first international destination to have a connection with Culiacán, the capital of Sinaloa, Mexico, when Mexico-based Volaris Airlines launched service from Sky Harbor to Federal de Bachigualato International Airport.