H O M E S A D V E R T I S I N G F E AT U R E
A DIFFERENT WINDOW AND DOOR COMPANY Nicky and John Spragg of CARDIFF WINDOWS AND DOORS, tell you a little bit about themselves and their business.
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he couple first met in 1989 and married in 1999 so next year is their 20th wedding anniversary! John was in the double glazing industry for more than 30 years, manufacturing, installing and surveying, whilst Nicky was in the financial services and utilities industry working in customer services and HR for most of her career. Work situations changed for both of them and in 2011 Cardiff Windows and Doors Ltd was created. They wanted to put their our own spin on double glazing, keeping the things they liked and changing the things they didn’t. They started the business at home but in 2015 acquired their business premises in Heath in Cardiff. After extensive renovation and investment by them, they finally opened their office and showroom. They wanted any potential customers to be able to view their range of products before placing an order. They felt that it was important for customers to be able to see first hand the quality of the products before making any outlay. Both of them were extremely passionate about offering their customers something a bit different to their competitors. They don’t employ any sales people, just offering their customers an advisory service and consultation. This is the reason they have
become so successful in the last seven years They have even written their business values to reflect this; Open and Honest, Simplicity, Quality Comes First and finally Our Price is Our Price. At their showroom they have bi-folding doors, sliding doors, composite doors, french doors, casement windows and box sash in a number of different materials including aluminum, uPVC and timber. They offer a relaxed service at your pace. It’s so important that a customer gets what they truly want and if that means waiting a bit longer, they'll still be there.
CASE STUDY
Ann gave us a call as she wanted to talk about a potential project, knocking down a kitchen wall and opening up the space in a more social way for her friends and family. After setting up an appointment, we sat with an in her home for an hour or so. We usually only stay 30 minutes unless the consultation is to be longer at the customer's request. We spoke with our builder and made Ann feel at ease with the project. We talked her through every step of the way. We could order and deliver the bi-folds within three working days so Ann was very pleased not to be left with a gaping hole at the side of her house for several weeks. Working closely with the builder we had the doors on standby. The next thing the doors were in. Ann was so pleased she also ordered box sash windows, casement windows and a new front door! 8 I CARDIFF LIFE I www.mediaclash.co.uk
"If you are thinking of having your windows or doors replaced then I would highly recommend Nicky and John at Cardiff Windows and Doors. The service they provide is second to none, their attention to detail impressive and all at a reasonable cost. The boys doing the installation are some of the most polite and courteous I have encountered and their workmanship is faultless. They arrived promptly and got on with the job and always made sure they cleaned up after themselves. We are absolutely thrilled with our windows and doors - thank you!" Ann Jones Cardiff.
LOGO Cardiff Windows and Doors, Unit 8, Fieldway, Heath, Cardiff, CF14 4HY Tel: 02920 692690 Email: info@cardiffwindows.com www.cardiffwindows.com