THE WEEK IN East Bristol & North East Somerset Issue 789
FREE
12th July 2023
Read by more than 40,000 people each week
Dismay and anger at railway station ticket office closures News of the threatened closure of railway ticket offices
and save costs, booking office staff are to be redeployed
has been greeted with dismay, as well as anger at the
to duties on station concourses and platforms where they
limited opportunity for passengers to respond.
will be better able to assist travellers. But unions see this
Disability campaigners have also reacted to last week’s
as a euphemism for shedding staff numbers.
announcement by the Department of Transport (DfT)
In our local area there are some significant changes to
which they believe to be in contravention of the Equality
staffing as well as some seemingly bizarre decisions
Act.
included in last week’s proposals. At Bristol Temple
Last Wednesday the DfT announced the prospective
Meads and Bath Spa stations, both the number of ticket
closure of more than 1,000 tickets offices at stations
windows and the hours of operation would reduce from
throughout England, and on the same day opened a three-
October and then close completely in September 2024. At
week public consultation period.
Bristol Parkway, ticket windows are due to close this
In what is described as a move to “modernise” the railway
October. Closer to home, Keynsham has a seemingly unfathomable proposal. Currently the station is staffed on weekday mornings with a ticket booth open on the Bristol-bound side. That booth will close but using a phrase repeated throughout the GWR proposal document, “colleagues (will) move closer to customers in other locations to support and assist with ticket purchases”. Currently there is just one ticket vending machine, located on the Bath side
The ticket booth at Keynsham station
of the station.
assessment before announcing the consultation period, the
Oldfield Park Station has an identical proposal, while
DfT may well be in breach of the 2010 Equality Act and
“colleagues” will similarly “move closer to customers” at
even the Secretary of State’s Ticket and Settlement
Filton Abbey Wood Station which is currently staffed
Agreement ticket office guidance.”
during the evening peak period.
Another organisation that believes this is Transport for All.
Transport campaigner David Redgewell, who is a
The national campaign group points to a recent audit by
wheelchair user and a trustee of the Bristol Disabiity
the Office of Road and Rail that found only 51% of
Equalities Forum, has called the proposals an attack on the
disabled passengers were able to receive assistance using
disabled. He said: “Even if I could use the ticket vending
railway station help points. During an interview on
machines at stations, which I can’t because they are too
national TV news, a spokesperson also asked how having
high, there are many types of ticket which are not available
staff deployed on the station concourse would help a
on them. You can’t buy many of the passes or combined
passenger with restricted visibility. The group has
bus tickets and not even my 50% wheelchair reduction.
produced a template letter of complaint on its website
“I think that in not carrying out an equalities impact
www.transportforall.org.uk.
Continued on page 2
Also in this week’s issue
Superdrug set to open in Longwell Green . . . page 2
More funding still needed for Lyde Green schools . . . page 3
South Glos Council urged to step up its response to bin strike . . . page 5
Popular Keynsham pub goes up for sale . . . page 7