The Week In - Issue 789 - 12th July 2023

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THE WEEK IN East Bristol & North East Somerset Issue 789

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12th July 2023

Read by more than 40,000 people each week

Dismay and anger at railway station ticket office closures News of the threatened closure of railway ticket offices

and save costs, booking office staff are to be redeployed

has been greeted with dismay, as well as anger at the

to duties on station concourses and platforms where they

limited opportunity for passengers to respond.

will be better able to assist travellers. But unions see this

Disability campaigners have also reacted to last week’s

as a euphemism for shedding staff numbers.

announcement by the Department of Transport (DfT)

In our local area there are some significant changes to

which they believe to be in contravention of the Equality

staffing as well as some seemingly bizarre decisions

Act.

included in last week’s proposals. At Bristol Temple

Last Wednesday the DfT announced the prospective

Meads and Bath Spa stations, both the number of ticket

closure of more than 1,000 tickets offices at stations

windows and the hours of operation would reduce from

throughout England, and on the same day opened a three-

October and then close completely in September 2024. At

week public consultation period.

Bristol Parkway, ticket windows are due to close this

In what is described as a move to “modernise” the railway

October. Closer to home, Keynsham has a seemingly unfathomable proposal. Currently the station is staffed on weekday mornings with a ticket booth open on the Bristol-bound side. That booth will close but using a phrase repeated throughout the GWR proposal document, “colleagues (will) move closer to customers in other locations to support and assist with ticket purchases”. Currently there is just one ticket vending machine, located on the Bath side

The ticket booth at Keynsham station

of the station.

assessment before announcing the consultation period, the

Oldfield Park Station has an identical proposal, while

DfT may well be in breach of the 2010 Equality Act and

“colleagues” will similarly “move closer to customers” at

even the Secretary of State’s Ticket and Settlement

Filton Abbey Wood Station which is currently staffed

Agreement ticket office guidance.”

during the evening peak period.

Another organisation that believes this is Transport for All.

Transport campaigner David Redgewell, who is a

The national campaign group points to a recent audit by

wheelchair user and a trustee of the Bristol Disabiity

the Office of Road and Rail that found only 51% of

Equalities Forum, has called the proposals an attack on the

disabled passengers were able to receive assistance using

disabled. He said: “Even if I could use the ticket vending

railway station help points. During an interview on

machines at stations, which I can’t because they are too

national TV news, a spokesperson also asked how having

high, there are many types of ticket which are not available

staff deployed on the station concourse would help a

on them. You can’t buy many of the passes or combined

passenger with restricted visibility. The group has

bus tickets and not even my 50% wheelchair reduction.

produced a template letter of complaint on its website

“I think that in not carrying out an equalities impact

www.transportforall.org.uk.

Continued on page 2

Also in this week’s issue

Superdrug set to open in Longwell Green . . . page 2

More funding still needed for Lyde Green schools . . . page 3

South Glos Council urged to step up its response to bin strike . . . page 5

Popular Keynsham pub goes up for sale . . . page 7


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The Week In - Issue 789 - 12th July 2023 by Media Bath - Issuu