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Cheryl Abrams Davis
PRESIDENT
RE/MAXUnitedRealEstate 14340OldMarlboroPike
UpperMarlboro,MD20772
301.702.4200
cherylabrams@remax.net
MelanieGamble SECRETARY
212DegreesRealty,LLC 9701ApolloDr.,#301 UpperMarlboro,MD 301.343.8538 melanie@melaniegamble.com
Chris Hill
IMMEDIATEFORMERPRESIDENT
Century21NewMillennium
23063ThreeNotchRoad
California,MD20619
301.862.2169
chris@thechrishillteam.com
DeniseLewis PRESIDENT-ELECT
Brook-OwenRealEstate 41E.MainStreet Westminster,MD21157 410.871.1110
denise@denisehasthekeys.com
ChrisJett TREASURER
Shore4URealEstate 23FountainDriveW2nd OceanCity,MD21842 443.523.2360 chris@shore4u.com
Chuck Kasky, RCE CHIEFEXECUTIVEOFFICER
MarylandREALTORS® 200HarrySTrumanPkwy. Suite200 Annapolis,MD21401 800.638.6425
chuck.kasky@mdrealtor.org
MarylandREALTORS ®
200HarrySTrumanParkway | Suite200 Annapolis,MD21401-7348
443.716.3500 | www.mdrealtor.org
LeadershipTeam
CherylAbramsDavis | President
DeniseLewis | President-Elect
ChrisJett | Treasurer
MelanieGamble | Secretary
ChrisHill | Immediate Former President
ChuckKasky,RCE | ChiefExecutiveOfficer Editor
DanielPatrell | dan.patrell@mdrealtor.org
AdvisoryCommittee
KristinSkeweris | Chair
DonaldFrederick | ViceChair
Advertising
ArleneBraithwaite | 410.772.0820
Publication Design and Printing
Ironmark,9040JunctionDr,AnnapolisJunction,MD20701 888.775.3737 | ironmarkusa.com
Theopinionsexpressedbynonstaffcontributorsmaynot reflecttheofficialopinionofMarylandREALTORS® and/orpoliciesderivedfromleadershipandstaff.
MissionStatement
MarylandREALTORS®existstosupportallsegmentsofits membershipandtheirspecialties.MarylandREALTORS®,through collectiveeffortswithlocalboards/associationsandtheNational AssociationofREALTORS®:
■ Developsanddeliversprograms,servicesandrelatedproducts thatmaintainandelevatethehighstandardsoftherealestate businessandtheprofessionalconductofitspractitioners;
■ Assistsmembersinethicallyandprofessionallyservingthepublic;
■ Promotesandpreservestherighttoown,transferandusereal property;and
■ Protectstherightofmemberstoconductbusinesswithina frameworkoffairandreasonablelawsandgovernment regulations.
Inprincipleandinpractice,MarylandREALTORS®valuesandseeks diversityandinclusiveparticipationwithinthefieldofrealestateand recognizeseachmemberasauniqueindividual.
MarylandREALTOR®(USPS0016-017)ispublishedbimonthlybyMarylandREALTORS®,Suite200, 200HarryS.TrumanParkway,Annapolis,MD21401-7348.PeriodicalpostagepaidatAnnapolisand additionalmailingoffices.Postmastersendaddresschangesto:MarylandREALTOR®,Suite200, 200HarryS.TrumanParkway,Annapolis,MD21401-7348. Membersubscriptionsof$3.81arepaidwithannualdues.
Thispublicationisdesignedtoprovideaccurateandauthoritativeinformationregardingthesubject mattercovered.Itisofferedwiththeunderstandingthatthepublisherisnotengagedinrendering professionaladvice.Iflegaladviceorotherexpertassistanceisrequired,theservicesofacompetent professionalshouldbesought.ArticlesthatappearinMarylandREALTOR®areaninformationalservice tomembers.
PermissiontoreprintarticlesappearinginMarylandREALTOR®magazinemustberequestedinwriting. Alsoincludepurposeforrequest.
Whilethismagazinemakesareasonableefforttoestablishtheintegrityofitsadvertisers,itdoesnot endorseadvertisedproductsorservicesunlessspecificallystated.©2024MarylandREALTORS®,Inc.
TheKeystoThriving in AnyRealEstateMarket
The spring real estate market is upon us, and it is historically one of the busiest seasons for brokers and agents.With warmer weather, longer days, and an uptick in buyer and seller activity, the spring season presents unique opportunities for success.
In 2025, this market may look differentwitheconomicuncertainty,shiftingbuyerpreferences, lack of inventory, and the lack of affordablehousing.Yourleadership team is at the helm, and we will (as we have done in the past) keep you abreast of verified information that could affect you and your business.
Just in case you didn’t know, MarylandREALTORS®recently announcedthe results from our 2025 Maryland State of Housing survey ofregistered Maryland voters. The findings show that Maryland voters’ top two concerns were affordability and lack of housing.
Follow this QR code to access the infographic of the 2025 results.
To truly thrive in our industry, regardless of negative impacts or market conditions, REALTORS® must havea growth mindset,adapt to stay ahead of trends, get rid of negative distractions, and provide exceptional service. Here are five key strategies for brokers and agents tomake the most of any market.
1.BetheMarketExpert; UnderstandtheMarket Trends
Spring traditionally marks an increaseinlistingsandbuyer demand.However,intoday’s market, it is important forbrokers andagentstostayinformedabout evolving market conditions,interest rates, and local inventory levels. By analyzing current data, professionals can better advise clients, whether they are buying or selling and be a resource to combat“fake news.”
2.PrepareListings forSuccess
The spring market is a timewhen sellers are eager to showcase their properties.Forbrokersandagents, thismeansofferingvalue-added services like virtual staging and professionalphotography.Homes thatarewell-presentedaremore likely tostand out, attracting more showings and higher offers. Additionally, using virtualtours and detailed floor plans can help clients whoareshoppingremotely.
3.LeverageDigital MarketingandAI
Today’s buyers and sellers are increasingly turning to online platforms to start their home search. Brokersandagentsshouldbe proactiveinenhancingtheironline presence through social media and other advertising mediums. The use of AI in real estate has proven to be a huge timesaver.
4.BuildStrongRelationships: HumanizetheProcess andCultivate
While digital tools are vital, personalconnectionsremainat the heartof real estate. Ina fastmoving market, maintaining close relationships with past clients, local serviceproviders,andfellowagents is crucial. This can createsynergy and connectivity, create valuable referrals, and a steady stream of business.Offeringpersonalized service, listening to clients’ needs, and providing timely updates can foster trust and loyalty, leading to repeatbusinessandword-of-mouth recommendations.
5.Stay AgileandAdapt: Shift,Scale,Network
The spring market is fast-pacedand unpredictable,withsuddenshiftsin buyerpreferences,orunexpected changes in market and economic conditions.Brokersandagents must remain flexible, quickly adjusting to new circumstances. Whether it’s pricing strategies, marketing efforts, business scaling (up or down), orclient advice, staying agile ensures that professionals can capitalize on the opportunities that arise during any season.
Wishing you all the best! ■
CherylAbrams Davis IsMaryland REALTORS®’ 2025President.
ThinkingInternational?ThinkCIPS!
Unlock global real estate opportunities through the Certified InternationalPropertySpecialist (CIPS) designation, catering to diverseaudiencessuchasinternational investors, U.S. residents exploringnew markets, and local clientseyeingoverseasproperty investments.
The CIPS designation equipsyou withessentialknowledge,research capabilities, a valuable network, and tools for business expansion. Access the exclusive CIPS Network, a community of 4,000+ real estate professionals across 50 countries, reserved for CIPS-designated members of the National Association of REALTORS® (NAR). With a CIPS designation, you are established as a trusted guide for global market navigation.
MarylandREALTORS®invites you to a world of opportunity by registering for ourCIPS classes,
May 19-21, 28, and 29. The first three dates will be online only, and the last two dates will be offered in a hybrid format, online and in MarylandREALTORS®classroomsin Annapolis. ■
Save the Date: Charting New Waters!
BY ANGEL BRANDT
Maryland REALTORS® will return to Ocean City for its 2025 Annual Conference,“ChartingNewWaters,” October 20-23, 2025, at Roland E. Powell Convention Center.
We inviteyou to be a sponsor for “ChartingNew Waters,” which bringsmemberstogetherfora
couple days of education, inspiration,CE,andadvancement.
As a sponsor, you’ll engagewith membersandindustryleaders,make new contacts and reignite past ones, anddemonstrateyourcommitment to the real estate community.
For more information on theannual conference, please contactus at events@mdrealtor.org. To place yoursponsorshiporder,please contact advertising@mdrealtor.org.
We look forward to partnering withyou! ■
We offer various sponsorship levels to fit your goals andbudget, each providing unique benefits and exposure. Follow the QR Code to learn moreaboutavailable sponsorships
AngelBrandt Isthe Program&Events ManagerforMaryland REALTORS®.
NewVideoson MarylandHomeownership.com!
BY JACKY MUECK
MarylandREALTORS®iscontinuingourconsumerserieswithsixnewvideos,availableon MarylandHomeownership.com.Theseinvaluableresourcescanhelpyou,yourclients,and yourfutureclientsunderstandhomebuying,compensation,andyourvalueasaREALTOR®.
CompensationVideoSeries
Compensation has been a hottopic for members and consumersalike. Our new video series helps explain compensation to consumers with five videos featuring actor Mimi Gee from MarylandHomeownership.com,and our very own CEO, Chuck Kasky. Together, they explore some common questions surrounding compensation, from how a REALTOR® gets paid and how cooperative compensationworks,towhatsellerconcessionsare.
By educating consumers through these videos onour website, MarylandHomeownership.com, we helpset the record straight about how compensation works—and has worked—inMaryland.Thisincreasesconsumerawareness and helps your clientsbe more knowledgeable about thevalue of working with a REALTOR®.
These resources are also indispensable tools for you when working with new or recurring clients. Use these videos to show your expertise, knowledge of industry shifts, and regulations.
Animated“Pathwaysto Homeownership”Video
Recently added was Maryland REALTORS®’ “School House Rock” take on the homebuying process, jingle and all! To make the overview of homebuying less intimidating andeasiertounderstandonalargerscaleforconsumers, our “Pathways to Homeownership” video break down steps to prepare one for thehomebuying journey, set to custom music and animation.
You can use this resource with new customers to help give theman understanding of the necessary steps in the homebuying process and the value a REALTOR® brings to thetransaction.
Follow the QR code to see the latest videos onMarylandHomeownership.com! ■
JackyMueck IstheAdvocacy-Communications AdministratorforMarylandREALTORS®.
REALTOR® SpringCleaning: UpdateYourInformation
BY VICTOR PESSIMA
If your membership information has changed, whether you’veswitchedbrokerages,changedaddresses,or obtained new email, updating your information is crucial to makingsure you stay up to date on industryand association news.
Keeping your information upto date ensures you get the MarylandREALTOR®Report,MarylandREALTOR® magazine, andnews alerts for key info to keep youup to date on opportunities, resources, and information for yourself, yourcolleagues,andyourclients.
UpdatingYourInfo
To changeor update your name, brokerage,home address,andemailaddress, you mustreach out to your local board or association and ask them to make the change. When you change this information with your local board, the changes will also apply to Maryland REALTORS®’records.
If you need to find your local board’s contact information, scan the QR code.
Maryland REALTORS® has justlaunched a new eMagazineversionof MarylandREALTOR® magazine!
If you prefer to read up onthe latest industry news online, sign in to our website by scanning the QR code to update your preferences to a digital magazine subscription.
SecondaryMembers
If you’rea secondarymember, contactVictor Pessima at Victor.Pessima@mdrealtor.org with your new info and your M1 number.
MarylandRealtorsLicensePlates
Be aware that it is the responsibility of members who have Maryland REALTORS® plates, to update the MVA anytime they are or have changed their address. ■
VictorPessima IstheMembership AdministratorforMarylandREALTORS®.
If we canreduce the print and mailing of our print issue by 10%, by December 1, 2025, then Maryland REALTORS®will donate $5,000 to NAR’s REALTOR® Relief Foundation!
If you want to check out our new profile onISSUU and read some of our latest issues of the magazine, scan this QR code.
AFairHousingPrimer
UnderstandingFairHousingLawforMarylandREALTORS®
BY
Whatis“FairHousing?”
BY CLEOPATRA PAPPAS, ESQ.
It means that everyone has the same opportunity to buy or rent a home, no matter who they are. These laws protect people from being treated unfairly when looking for aplace to live. Fair Housing helps create stronger, moreinclusive communities where everyone has access tosafe and affordable housing. When people are treated fairly, neighborhoods grow, families thrive, and all Americans benefit from equal opportunities.
As a REALTOR® in Maryland, understanding Fair Housing laws is essential. These laws ensure equal accesstohousingandpreventdiscrimination.Federal, state, and local laws protect various groups of people from unfair treatment in housing-related transactions. This article provide an overview of the key laws and protections you need to know.
FederalFairHousingLaws
The federal government began enacting fair housing laws in 1866 to address andcombat racial discrimination in housing, aiming to ensure that all citizens regardless of race had the same rightsto inherit, purchase, lease, sell, hold, and convey realproperty in the United States. Over time, additional legislation was enactedto further prohibit other types of discrimination. These laws were essentialin promoting equal housing opportunities and addressing the systemic inequalities that hadpersisted for decades. The following are key laws furthering fair housing goals for all:
■ Civil Rights Act of 1866. The Civil Rights Act of 1866 was the first law to address housing discrimination. It states that all citizens have the same rights tobuy, sell, lease,or hold property,regardless of race.
■ ExecutiveOrder 11063 (1962). Signed by President John F. Kennedy, this order prohibited
discrimination in housing financed by the federal government.
■ Civil Rights Act of 1964. This law banned discrimination in programs that receive federal funds, includingsomehousingprograms.
■ The Fair Housing Act (1968). Title VIII of the Civil Rights Act of 1968, commonly known as the Fair Housing Act, made it illegal to discriminate in the sale,rental,orfinancingofhousingbasedonrace, color, religion, or national origin. It also established the framework for enforcement mechanisms.
■ Fair Housing Amendments Actof 1988. This law expandedprotectionsbyaddingfamilialstatus (familieswith children) and disability as protected classes. It also strengthened enforcement mechanisms andpenalties for violations.
AsarealestateagentinMaryland,
understandingFairHousinglawsis essential.Theselawsensureequalaccess tohousingandpreventdiscrimination.
ProtectedClassesUnder FairHousingLaws
Federal law protects individuals from housingdiscrimination based on:
■ Race
■ Color
■ Religion
■ NationalOrigin
■ Sex(Gender)
■ FamilialStatus
■ Disability
ExemptionstoFairHousingLaws
Some verylimited housing situations are exempt from these laws:
■ The “Mrs.Murphy” exemption is a provision in the Fair Housing Act (FHA) that allows certain small property owners to be exempt from some of the Act’s requirements. The exemption applies to property owners who 1) own a dwelling with four or fewer rental units, and 2) live in one of those units.
■ Religiousorganizations that provide housing for members, as long as they do not discriminate based on race, color, or national origin.
■ Privateclubs that provide housing for members only.
However, even if an exemptionapplies, discriminatory advertising and statements remain illegal. Additionally, keep in mind: Maryland licensees are NEVER exempt from any fair housing laws.
MarylandFairHousingLaws
Maryland’s fair housing laws are similar to federal laws but offeradditional protections. In Maryland,it is also illegaltodiscriminatebasedon:
■ Maritalstatus
■ Sexualorientation
■ Genderidentity
■ Sourceofincome
■ MilitaryStatus
Several Maryland counties and local jurisdictions have enacted other categories offering fair housinglegal protection. Please refer tothe accompanying sidebar on page 13 to access Maryland REALTORS®’ Fair Housing brochure,in English and Spanish.
DiscriminationinLendingorHousing Applications
Ifyoubelieveabuyerortenanthasbeenunfairlydenieda loanorhousingduetodiscrimination,followthesesteps:
1. Educate your client. Let them know their rights under the Fair Housing Act and the Equal Credit Opportunity Act to protect them from discrimination.
2. Report it internally. Inform your broker about the situationso they can provide guidance.
3. Communicate with the lender. Speak with the loan officer or housing provider to address your concerns and clarify the issue.
4. Keeprecords. Write down what happened, includingconversations,emails,oranyactions you took to resolve the issue.
5. Advise your client on next steps. Ifdiscrimination persists, inform yourclient that they can file a complaint with:
• HUD (U.S. Department of Housing and Urban Development)
• State or local civil rights agencies
• A private fair housing organization
6. Consider legal help. You or your client may also want to consult with an attorney for legal advice.
This approach ensures you protect your client’s rights while following fair housing laws.
HISTORY:ifyoudon’tknowit,youare doomedtorepeatit.
How did we get here? Exclusionary practices in housing did not happen by accident. For decades, thefederal government,banks,realestatebrokerages,andreal estate boards ensured that certain people would be kept out of new homes and flourishing neighborhoods based upon their race, religion, or national origin.
■ RestrictiveCovenants. These were legal agreements written into propertydeeds that prohibited homeowners from selling to certain racial or ethnic groups,keepingneighborhoodssegregated.While unenforceable today, their legacy still impacts housingpatterns.
■ Redlining. Banks and lenders would refuse loans or insurance to people in predominantly Blackor immigrantneighborhoods, marking these areas in red on maps. This practice denied many families the opportunity to buy homes and build generationalwealth.
■ The GI Bill. After World War II, the GI Bill helped veterans buy homes, but discriminatory lending and housing policies meant that Black veterans were often denied these benefits, worsening racial wealth gaps.
■ Blockbusting. Real estate agents would spread fear among white homeownersthat Black families were moving into their neighborhoods, pressuring them to sell at low prices.These homes were then resold toBlack families atinflated prices, exploitingbothgroups.
■ Land Contract Sales. Many Black and immigrant homebuyers,deniedtraditionalmortgages,were forced into unfair land contracts, which had high paymentsand no equity. If they missed a single payment, they lost the homeand everything they had invested.
■ The Rise of Suburbia. Government-backedloans and highway expansion helped develop suburbs, but theseprograms often excluded people of color through discriminatory zoning, lending, and homeowner association rules.
■ Cost of Segregation. Segregation has longterm social and economic impacts, including lowerpropertyvalues,underfundedschools, and fewerjob opportunitiesin minority-majority communities.
■ Article 34 of the NAR Code of Ethics. Until it was removed in 1950, this rule forbade REALTORS® from integrating neighborhoods, essentially enforcingsegregationinhousing.
■ MarylandBoardContracts. Some historical real estate contracts in Maryland contained discriminatory clauses or practices that made it harderfor minority buyers to purchasehomes, reinforcing segregation and unequal access to housing.
■ PocketListings. These are off-market home sales where agents only share listings with select buyers, often excluding minority buyers and reducing fair housing opportunities.This practice canlimit access tohousing for thosewho are not in exclusive networks.
■ Steering. REALTORS® direct buyers toward or away fromneighborhoods based on race, religion, or ethnicity, often under the pretense of “helping” them find the “right” community. This is illegal under theFair Housing Act.
■ SourceofIncomeDiscrimination. Somelandlords refuse torent to tenants who rely on housing vouchers,disability benefits, or other legal income sources,disproportionatelyaffectinglow-income and minority renters. Maryland law prohibits this discrimination.
■ Love Letters. Personal letters from buyers to sellers may seem harmless, but they can reveal race, religion,or family status,leading to unconscious bias in home sales. Fair housing advocates discouragethem,toensureunbiaseddecision-making.
By understanding these practices, real estate professionals can work to ensure fair, equal accessto housing for all.
EnforcementofFairHousingLaws
Both the U.S. Department ofHousing and Urban Development (HUD) and the Maryland Commission on Civil Rights (MCCR) enforce fair housing laws. Complaints can be filed witheither agency if discrimination occurs. Violations can result in fines,legal and criminal actions, and mandated corrective measures for offenders.
3hottopicsandkeyruleslandlords mustfollowregardingFairHousing andRentals:
1.ReasonableAccommodationsforPersons withDisabilities
Landlordsmust make reasonable changes to rules, policies, or services if neededfor a person withadisability to have equal access to housing. If a tenant requests a reasonablemodificationtotheproperty,suchasinstalling a ramp, the landlord must allow it—at thetenant’s expense. However, landlordsmay require tenants to restore the interior when they move out, except for normalwearandtear.
2.AssistanceAnimals
Landlordsmust allow service animals and emotional support animals as a reasonable accommodation, even if they have a “no pets” policy. They cannot charge pet fees or deposits for these animals. However, landlords can request documentation if the disability and need for the animal are not obvious but cannot ask formedical records or demand certification. See our guidance on emotional support animals, page 27.
3.HousingVouchers
In many states, including Maryland, landlordscannot refuse tenants just becausethey use housing vouchers or otherlegal sources of income. They must apply the same screening criteria to allapplicants andcannot set differentterms (like charging higher rent) just because a tenant uses a voucher.
FairHousingBestPracticesforReal EstateAgents
■ Follow the “Platinum Rule.” Treatothers as they want to be treated, ensuring fairness and respect for all.
■ EducateClients. From your first meeting, inform buyers and sellers about fair housing laws using NARandMarylandREALTORS®resources.Read through the fair housing paragraphs in the listings forsale/leaseandbuyer/tenantagencyagreements with your clients.
■ Treat Everyone Equally. Use standardized forms and checklists to ask the same questions and request the same information from all prospects.
■ UseInclusiveLanguage. Chooseappropriate vocabularyanddefinitionswhendiscussinghousingtoavoiddiscrimination.
■ Let Buyers Choose. Allow buyers to select their own neighborhoods based on their preferences— never assume or steer themtoward certain areas.
■ Base Listings on Objective Criteria. Providelistings onlybased on a client’s stated needs and preferences,notassumptions.
■ FollowFairHousingAdvertisingGuidelines. Use an advertising checklist toensure compliancewith fair housing laws.
■ Market toa Wide Audience. Promote properties to a diversegroup of potential buyers to encourage inclusivity.
■ AvoidDiscriminatoryAdvertising. Do not use exclusionary words, phrases, or images in marketingmaterials.
■ Display the Equal Housing Opportunity Logo. Include the fair housing logo in marketing materials to show commitment to non-discriminatory practices.
■ CommittoFairHousing. Continuouslypromote and uphold fair housing principles in all real estate transactions.
Astrongcommitmenttofairhousing practicesnotonlyupholds legalstandards butalsofosterstrustandcredibilityinthe realestateindustry.
HowRealEstateAgentsCanEnsure Compliance
Real estate agents play a crucial role in upholding fair housing laws. To remain compliant, agents should:
■ Educate themselves and clients about fair housing laws and prohibited practices.
■ Avoiddiscriminatoryadvertising that suggests a preference for or against certain groups. Closely related, see page 24, CEO Chuck Kasky’s column, about theprofessional and personal use of social media.
■ Treat allclients equally, offering the same level of service and opportunities to all.
■ Stayinformedonupdatestohousinglaws, includingMaryland-specificregulations.
■ Reportviolations and avoid engaging in any discriminatory practices, evenif requested by aclient or property owner.
FinalThoughts
Understanding and followingFair Housing lawsis critical for Maryland real estate agents. These laws ensure that all individuals have equal access to housing opportunities.By staying informed and adhering tothese protections, you help create a fair and inclusive housing market for all. A strong commitment to fair housing practicesnot only upholds legal standards but also fosterstrustandcredibilityintherealestateindustry. ■
CleopatraPappas,Esq., aformerbroker, servesasSeniorAssociateCounselat MarylandREALTORS®
FairHousing Resources
Thefollowingresources will help you withunderstandingandworkingwith FairHousinglaws.
Maryland REALTORS®
FairHousing Page
Maryland REALTORS®
FairHousing BrochureEnglish
Maryland REALTORS®
FairHousing BrochureSpanish
Maryland Commission onCivilRights, Housing
Descrimination
Celebrating 25 Years of Leadership Excellence!
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YOU COULD BE IN OUR NEXT GRADUATING CLASS!
Applicationsforour2025-26classwill beacceptedupuntilAugust4,2025. FollowtheQRtoreviewrequirements andbeginyourapplication!
ALifetimeofAchievement
Note:thisarticlehasbeenadaptedfromastoryoriginallyappearingintheSummer2020editionof AExperience,publishedbytheNationalAssociationofREALTORS®.
Everyone’s leadership journey is unique. In 2005, I was asked to be a director at my local association; I accepted and spent two years on the board. I then submitted my application tocontinue as a director. The association executive and the current presidentelect asked me to stay after a board meeting. They saidthey’d like me toconsider a different position:president-elect.
I was stunned. I thanked them for their confidence. That’s when I realized how blessed I had beenover the yearsin the real estate industry. I was a successful agent andfortunate to haveagreat team, andI realized that thiswas a way for me to give back. I accepted and became 2008 president-electof my local board. Never in my wildest dreams did I ever think I wouldbe president of our local association. And if you told me I would be state president five years later, I would have laughed. My Association Executive told me about Maryland REALTORS®’LeadershipAcademy(pleaseseeour Leadership Academy story onpage 20). I applied and was accepted. I had no ideawhat to expect. In our first class, I knew it was different from anything Ihad done before. The camaraderie was excellent, and I formed bonds andfriendships. A month after I graduated, the state president-elect askedme to serve as vice chair of the academy and chair it under her presidency the followingyear. Again, I was stunned, but I accepted the challenge.
LeadinginaCrisis
I was sworn in as the 2009 president of the Southern Maryland Association of REALTORS® in the third week of September 2008. On September 29, the market crashed.No one saw it coming; there had beenalot of talk about a “bubble,” butthe market was so robust, it didn’t seem possible. One day, we were getting multiple offers onlistings—then the offers stopped almost overnight.
It was difficult to see our membership struggle. Members shared their businessand personal hardships with me, and I applied whatI learned from Leadership Academy—especially in communication and media relations—to help. I foundmyself writing encouraging, inspirational “Letters Fromthe President” inthe local newsletter.
As I wrapped up my year aspresident and chair of the state Leadership Academy, I got a call from the incomingstate president asking if I would accept an appointment to the state executive committee.I told her I would be honored. After about four months on the executivecommittee, the currentpresident said I should consider getting on the leadership ladder. At this point, I was nolonger stunned when asked. I had learned that people often see things inyou that you may not recognize in yourself.
I did some research and decided to move forward. On March 17,2011, I entered the race for state secretary. I didn’t know the two people I was running against, but I got to know them as we traveled across Maryland meeting with local boards of directors. In July, I had an interviewwith the nominating committee. Theyusually notify people of their decision by phone, butsince I was still on-site, they asked me to step back into the room and congratulated me on being selected as the2012 Secretaryof the Maryland Association of REALTORS®. Over the next couple of months, I met with the other two candidates. We made a resolution to move forward in unison. One didn’t want to run again, and the other said she would return the following year. I promised I would do everything I couldto help her move forward. She ran the following year unopposed. She didan outstanding job and is one of my closest friends to this day. After I complimented her on her inaugural address, she said,“I knew you were there and if I hadtrouble, you’d have my back.” I don’t believe I have ever received a finer compliment.
I learned a lot about our state association while serving on the executive committee. And I started getting better acquainted with the National Association of REALTORS® (NAR). After a meeting one day, the immediate past president asked if I knew about NAR’s Leadership Academy (NARLA). She had graduated from its first class and thought I would be a good candidate. I submitted my application; a few months later, I was accepted into the NARLA class of 2012.
ADiagnosis,NotaDefinition
In September 2011, I was sworn in as secretary at our state convention. A busy schedule began with a tour of the state to support incoming local leaders. I immediately hired an assistant to be sure my clients were taken care of while I handled association responsibilities.
About a month after taking office, I started feeling ill. A doctor told me I had a severe sinus infection. In November, I attended the NAR annual conference in Anaheim, California, and we had our first NARLA class. I felt worse but pushed through. My doctor changed my medication three times. By the time I headed to the President’s Circle Issues Conference in Miami, February 2012, I had little energy. I flew home on a Sunday and was in the doctor’s office Monday morning. I was diagnosed with stage 4 large B-cell nonHodgkin’slymphoma.
Myworldchangedinamatter ofminutes,butI refusedtoletthe diagnosisdefineme.Itoldfamily and friends I wouldn’t saytheword, ‘cancer’,andinsteadcalledit‘my inconvenience.’
RussBoyceonhisweddingday!Lefttoright:ChristineHansen, StacyStahl,GeorgeSmith,RussBoyce,JeneaKennedy,andSherPowers.
My world changed in a matter of minutes, but I refused to let the diagnosis define me. I told family and friends I wouldn’t say the word “cancer” and instead called it “my inconvenience.” I felt that the cancer had already had enough energy since it had reached stage 4. If they wanted to discuss “the wellness of my inconvenience,” we could have a conversation.
My hair fell out after the first chemotherapy treatment. We were getting ready to have a state board meeting, and I knew I had to face the leadership team. Needless to say, they were surprised to see me with a bald head. I explained what was going on and offered to step down, but they offered their full support as I battled the beast. I asked to speak early at the state board meeting so I could explain my new appearance sooner rather than later. I was taken aback by the outpouring of kindness, love, and support and was more inspired than ever to fight.
FortifiedWithGratitude
The next few months were a roller coaster ride. Family and friends asked if they could accompany me to treatments, but those often tookseven hours, and I didn’t want anyone to sit there all that time. I used the time to write emails and texts, reflect, and pray. Chemo took its toll: AllI could do was lie on the couch fordays after a treatment.
I cleanedoff the fireplace mantel and placed all the cards andemails I receivedthere for inspiration. There were times I would feel sorry for myself; I would give myself three minutes to process those feelings, then go to the mantel to read some of the “get well” messages, count myblessings, get back to gratitude, and force myself tomove on. I also learned to laugh atmyself.
At one point, I needed a blood transfusion. Two days after thetransfusion, I ended up in the hospital with shingles and a “superbug,” MRSA. It was April, and the followingweek was a NARLA class in Chicago. I had booked the room and a flight. I came home fromthe hospital on a Sunday and told my family I wasgoing to my class inChicago on Tuesday. This did not go over well.
I explained to them that ifI missed a singleclass, I couldn’tgraduate, and I explained how important graduating was to me. Afterpromising I’d rest immediately after class, they backed off—reluctantly. I hadn’t yet shared “my inconvenience” with class members. Monday afternoon, I wrote them an email and said that I would see them the next day.
Theencouragement,love,andsupportthatcamefrom each of them felt like family on steroids; I tear up thinking about it. I had never experienced such a connection with a group of people before.
The NARLAclass was pivotalin my healing. Along with my familyand friends, theclass members were there to lift me up. By July, through the grace ofGod, I was in remission, and I went onto serve as president-elect, president,andimmediatepastpresidentofMaryland REALTORS®. I was first in my class to become state president.
PayingItForward
After I graduated from NARLA, I asked to be on the Leadership Advisory Group Committee. The academy inspiredme so much that I wanted to pay it forward.
AviewoftheCapitol,asRussattended theNARLeadershipAcademyclassin Washington,DC,whileservingasits Chairin2020.
NARLA taught me the importance of not just working hard but working smarter. It encouraged me to be engaged and serve effectively as a leader. Notonly did it make me a better real estate agent andleader, it made me abetter person.
My perseverance paid off: I was appointed to the committeein 2017 and served as 2020 chair. Our first class metin Washington, DCin January 2020.Itturned out to beour only in-person class. While COVID shut down our country, our classmet online through Zoom. We graduated online via zoom. Happily, when the class of 2021 graduated, the 2020 class was invited to graduate again—in person. It is truly hard to put into words what it meant to be part of a class with men and women from all over our country and beyond. To this day we remain connected through a messaging app to keep up with each other’s life on a regular basis.
As I wrapped up being chairof NARLA I was approachedabouttheRegionalVicePresidents(RVP) position for 2022. After discussions and meeting with the five state presidents inregion 3, I was elected as 2022 NAR RVP. It was indeed an honor to serve our region and be part of theNAR leadership team.
Ihadlearnedthatpeopleoften seethingsinyouthatyoumaynot recognizeinyourself.
I continue to volunteer in association committees and leadership. My health has been good for the most part.Afteryourbodyexperienceschemotherapythere is some collateral damage.My biggest complaint is my memory. My short-term memory has never been the same. It gets frustrating. But I have learned to be patient with myself. Afterall, being forgetful on occasion is not a bad price topay to being here and surviving“theinconvenience.”
My goal throughout my journey has been to lead by example and empower as manypeople as I can along the way. I believe it’s ourresponsibility tolook for future leaders, tap them on the shoulder and ask them to step up. We can make a difference by putting our expertise to work to raise the professionalism and confidence of our peers. And in the process, we’ll earn their respect and thatof the public. ■
RussBoyce hasheldmanytitlesinhis leadershipworkinrealestate.Mostrecently, Russwasrecognizedastherecipientofthe 2024LifeAchievementAward,bestowedby MarylandREALTORS®.
LeadershipAcademy: DevelopingFuture IndustryLeaders
BY JENN KLARMAN
Maryland REALTORS® is proudto present the 25th graduating class of the Leadership Academy this April. This program is a testament to our association’s commitment to fostering strong, visionary leaders who will shape the future of the real estate industry.
WhyDoWeNeedStrongLeadership?
The purpose of Maryland REALTORS® is to support its membership and their specialties. Leadership plays a crucial role in ensuring that our association’s mission is fulfilled.Strong leaders guide the REALTOR® community by providing vision, advocacy, and support tonavigate the complexities of the real estate industry.
Effectiveleadershipfostersunityandcollaboration, ensuringbestpracticesaresharedandupheld.Leaders advocate for policies and regulations that benefit both REALTORS®and the communities they serve, maintaining a fair and transparent market.
Additionally, leadership is essential for professional development.Strongleaderscreateopportunitiesfor continuedlearning,keepingREALTORS®informedabout the latest trends, technologies,and legal requirements. By doing so, they elevate industry standards and ensure REALTORS®provide the highest level of service.
HowDoWeDevelopNewLeaders?
TheLeadershipAcademy!
The Leadership Academy is designed to identify, inspire, and educate future leaders of our local REALTOR® associations.By cultivating dedicated and skilled professionals, the Academy ensures that our industry and communities are prepared for future challenges.
The program consists of seven in-person sessions held monthly at Maryland REALTORS®’ offices in Annapolis.
Participants have the opportunity to develop,enhance, andrefinetheirleadershipskillswhilegaininginsightinto the history, structure, andoperations of theREALTOR® organization.
LeadershipAcademyCurriculum
■ OrientationandOrganizationalLeadership
■ OrganizationalLong-RangePlanning
■ EffectiveCommunications/MediaRelations
■ Professional Conduct & Association Governance
■ The Role of the Associationin Legislation/ GovernmentAffairs
■ DiversityinBusiness
■ BusinessTrendsandLeadershipAcademy PanelDiscussion
■ LeadershipAcademyGraduation and Recognition Lunch
WhatAretheBenefitsofParticipating?
Graduates of the Leadership Academy gain invaluable experience and knowledge that helpshape their careers forward.Participants:
■ Develop essential leadership and communication skills.
■ Network with industry leaders and peers.
■ Gaininsightsintogovernanceandadvocacyefforts.
■ Enhancetheirprofessionalstandingandcareer growthopportunities.
continuedonpage23
Maryland’sEconomyBeginsatHome
BY LISA MAY
REALTORS®havebeenbeatingthe drum on housing supply for many years now, through legislative and regulatory efforts as well as consumerengagement.
One of the key tools we useto connectMarylandresidentsentiment to policymaker action is the annual State of Housing poll of registeredMarylandvoters.Now in its fifth year, we have more insightsintohowMarylanders think, feel, and act when it comes to findinghousing, and the results are both as promising as they are precautionary.
First, the good news. Awareness of housing issues and the causes of housing shortages are growing among Maryland’s voters. This is driven bya couple of factors. For the first time this year, seniors’ views of the housing shortage andaffordabilityconcernscaught up to those of younger residents. Whether this is due to difficulties in downsizing or watching the struggles of their children and grandchildren (or both) remains to be seen,having generationalagreement on housing’s importance is a positive step toward new housing development.
Another positive is that weare seeing growing agreement on why thereare housing shortages. First among these is the regulatory framework surrounding home construction.One’stolerancefor regulations often breaks down along party lines. However,this
FramefromMarylandREALTORS®’video,“Maryland’sEconomyBeginsatHome”.Followthe QRcodeonthefollowingpagetowatchthevideo.
year’s State of Housing poll found widespreadacknowledgement fromDemocrats,Independents, andRepublicansthatexcessive regulations are making it too hard to construct new housing.
Voters are also united in their views onpolicymakers’actions—orlack thereof—on solving the housing crisis. Approval for state officials has improved only slightly since the passage of last year’s statewide housing package, but is still overwhelmingly negative, with 73% of respondents saying they aredoing just a fair or poor job on housing affordability and supply. Local officials have it worse, with 77% rating them fairor poor, comparedto just 18% rating them good or excellent.
This should be a cause for celebration. There is a clear mandate from the voters to change the way we producehousingandsufficient
politicalcover for officialsto enact thosechanges.
Of course, it’s not that easy.
There is still a very vocalminority who view housing as a drain on local resources, like roads and schools. At a time when both state and localbudgets are feeling the strain ofrising costs and decreasing revenues, the idea thatwe can’t afford newhousing, as misguided as that is, persists.
If we allow that sentiment to take hold, it will be a self-fulfilling prophecy, and one that has serious implications for Maryland’s economy goingforward.
The Stateof Housing poll revealed some warning signs for the future of our state and its economic success. First,Marylandhasexperienced a significant jump in the number of residents who report having a
continuedonpage23
SpringintoActionwith ThesePrograms!
BY GREGORY HARE
With brighter days ahead, the MarylandMortgageProgram (MMP) is springing into action! MMP givesrealtors the tools and resourcesto help buyers navigate the homebuying process.
MMP provides down payment assistanceandspecializedprograms to make homeownership more affordableandachievable,turning possibilities into reality!Whether your clients are purchasingtheir first homeor looking to modernize theirnew purchase, MMPhas a partnershipproductforyou:
■ Flex 3% Loan - Comes with a downpaymentassistanceloan equal to 3% of the firstmortgage in a0% deferred second lien. Canbe used for repeat buyers.
■ FHA 203K Limited LoanAllows for additional financing forrepair/modernizationas partofthehomepurchase
■ 1st Time Advantage DirectNo DPA, but offers the lowest interest rate available with aMMP loan--often under 3%! ■
Follow uson social to stay up to date: facebook.com/ marylandmmp/ instagram.com/ marylandmmp/ x.com/ marylandmmp
GregoryHare isthe AssistantSecretary, MarylandDepartment of Housing andCommunity Development. mmp.maryland.gov, singlefamilyhousing. dhcd@maryland.gov,1-800-756-0119
LEADERSHIPACADEMY continuedfrompage20
WhatDoesItTaketoJointhe LeadershipAcademy?
Maryland REALTORS® Leadership Academy will begin accepting applications for the 2026 program in May 2025. Candidatesshoulddemonstrateactiveparticipationin Maryland REALTORS® and/or their respective local board association committees. A letter of recommendation from the candidate’s local board is required.
Applicants must commit to attending all seven in-person sessions and provide proof of completion for the following courses before graduation:
■ CommitmenttoExcellence
■ At Home With Diversity
■ BiasOverride
The application deadline is August 5, 2025 Submit completed applications to Susan.Yashinskie@MDREALTOR.org.
EligibilityCriteria
To apply for the Leadership Academy, candidates must:
■ Hold a valid license as a real estate salesperson, associatebroker, broker, or be an affiliate member.
HOUSINGADVOCATE continuedfrompage21
full-timejob but still notmaking enoughtoaffordhousing,withan astounding91%ofrespondents claiming this as a huge or medium obstacle to their housing search. A similar, but related, finding is the growth inthose saying there is too little housing for those ofmoderate incomes, jumping from 46% in 2020 to 66% in 2025.
Most alarmingly is what Maryland residentsaredoingunderthose conditions. Nearly one-third of all residentshaveconsideredleaving the state due to housing costs. When narrowed to just younger renters, 42% have considered leaving due to high housing prices.
In a nutshell, this is Maryland’s current and future workforce sounding a warning that they need
■ Be a primary Maryland REALTORS® and local board/associationmemberingoodstanding.
■ Submit a letter of recommendation from their local board/association.
■ DemonstrateactiveengagementinMaryland REALTORS®and/or their local board/association through committee or workgroupparticipation.
■ Commit to full participation in all sessions from October 2025 to April 2026.
Your industry needs leaders—why not you?Step up, stand out, and transform your future with the Leadership Academy.Applynow!
ForMoreInformation
Visit the Maryland REALTORS® website orcontact Susan.Yashinskie@MDREALTOR.org.. ■
action onhousing. If they don’t get it, they can and will look elsewhere for the opportunities they cannot findhere.Whenworkersleave, employers will follow.
Policymakers are just starting to make the connection betweenjobs and housing, and that housing is necessaryinfrastructureforour economy.
We at Maryland REALTORS® will continue making that case, but REALTORS®and our local associations serve as an importantvoice in their communities as well. Members can use the following resources to aid thoseefforts and ensurethat we have the housing infrastructure we need to support our workforce, both nowand in the future.
JennKlarman agraduateoftheLeadership Academyin2020,servesasChairof the LeadershipAcademyAdvisoryGroup.
Follow these QR codes for more information:
Video:Maryland’s Economy Begins at Home
State ofHousing Infographic
State ofHousing Full Results:PowerPoint Presentation ■
LisaMay isthe DirectorofAdvocacy andPublicPolicy forMaryland REALTORS®.
PersonalandProfessionalSocialMedia Overlap:AStrategicApproach
BY CHUCK KASKY
In the age of social media,our online presence plays a crucial role in how we are perceived, both personallyandprofessionally.
REALTORS®believe, and are even taught byprofessional coaches, that merging the two worldsis a best practice. Iunderstandthat you are so much more than just your realestate business. You’re a humanwithideas,passions,and thoughts about the world. People don’t want to just see yourlistings and testimonial graphics you made up in Canva. They want to know the realyou.
A recent NAR study revealedthat 77% of real estate professionals rely on socialmedia for their business. Andmarketingexpertsgenerally agree that personal brands are morevaluablethangenericbusiness accounts. That said, when developing your social media strategy, it’simportant to acknowledge andunderstandtheprosandcons of mixingthe personal withthe professional, while keepingin mind that you are not only representing yourself, but your broker, and the entire REALTOR® community. Consciously setting boundaries in crucial.
Professionalismand BrandImage
Your social media accounts serve as an extension of your personal brand. Maintaining a professional tone, sharing industry insights, and engaging with relevant content canenhanceyourcredibilityand reputation.Consideravoidingposting controversial or overlypersonal content on these accounts. Find abalancebetweenpersonaland professionalposts.Sharingvalueadded information, such as articles, professionalachievements,and networking opportunities can also engagecurrentandprospective clients. From the personal perspective, sharing what makes you YOU... your favorite coffee order, a day in the life, what education opportunities you want to take--or simply a post
of your puppy--these thingscan showauthenticityandrelatablity! This strategy not only boosts your professional image but alsoattracts like-minded professionals and potentialcareer opportunities.
Engagementand Networking
Engaging with your audienceis crucial for building a strong online presence.Activelyparticipatingin industrydiscussions,commenting on posts, and sharing insights can help establish credibility and expand your professional network. However, it’s important to engage thoughtfullyandprofessionally,as certain groups or discussions can sometimescross ethical or regulatory boundaries. Be mindfulof the content you interact with and ensure that your participation aligns withindustrystandardsandlicensing requirements. If you’remixing professionalengagementwith personalinteractions,maintaining a clear distinction betweenthe two helps protect both your reputation andyourlicense.
Aretherelegalrisks?
Code of Ethics. As REALTORS®, you are subject to the Code of Ethics, which also applies to anything you post online. Note especially, Article 12 of the Code of Ethics, which requires you to be truthful in advertising and disclose your status as a realestate professional. Also, Article 10 of the NAR Code of Ethics prohibitsREALTORS®fromdenying equal professional servicesto any person for reasons of race,color, religion,sex,disability,familial
status, national origin, sexual orientation,orgenderidentity.
Standard of Practice 10-5 prohibits REALTORS®from using harassing speech, hate speech, epithets, or slurs based on race, color,religion, sex, disability, familial status, national origin, sexual orientation, orgenderidentity.
Fair Housing Act. MostREALTORS® know that the Fair Housing Act prohibitsdiscriminationinhousing due to race, color, national origin, religion,sex, familial status, or
AsaREALTOR®, brandiseverything. Protectyourbrandby ensuringyoursocial mediacontentis impactful,butalso accurate,ethical,and lawful.
disability. On social media, you may be limited to a certain number of characters and must be surethat you are advertising to thebroader populationandnotdiscriminating against any specific class.
ClientPrivacy. In postinginformation about or pictures of ahome online, make sure that you are not disclosing information thatcould identifya specific individual or any confidential information about a transaction.
IntellectualPropertyInfringement. Copyright protection is available forevery original work that is ultimately made into a
tangiblemedium of expression. As a REALTOR®, ensure that youhave the rightto post content,including pictures, music, and videos, before putting it on social media.If you do have the right to post, make sure that you are also attributing the workproperly.
Antitrust. REALTORS® need to be extremely careful about suggesting thatthey refuse to work with certain individuals, websites, or companies to avoid any antitrust concerns.Likewise,REALTORS® shouldbecautiousaboutpostingor sharinganythingregardingcharging a certain commission.
Despite the risks, social media is an excellent tool when used correctly. As a REALTOR®, brand is everything, so make sure to protect your brand by ensuring your social media content is accurate,ethical, and lawful. In today’s interconnected world, overlapping personal and professional social media is a strategic move that offers numerous benefits. By defining boundaries and maintaining a consistent brandimage,youcaneffectively navigatethe digital landscape. ■
ChuckKasky is CEOofMaryland REALTORS®.
BuildSuccessin theRentalMarket withRentSpree
With steady demand and new opportunities,Maryland’srental market offers agents a valuable way to grow their careers. Urban areaslikeBaltimore,SilverSpring, and Rockville continue to see high demand, with rental prices on the rise and inventory tightening. Nearly one-third of Maryland householdsrent,andyounger demographics make up a significant portion of the market,creating a steady stream of potential tenants.
With rising home prices andlimited inventory,manyyoungerMaryland residentsarerentinglongerbefore making the transition to homeownership.Thissustaineddemand ensures astrong pool of prospective tenants, giving agentsmore opportunities to work with rental listings and grow their business. Whether you handle a few leases a year orfocus on rentals full-time, working with tenants helps expand your network, strengthen client relationships,andgenerateongoing income.
Maximizingtheseopportunities starts with a streamlined tenant screeningprocess—one that saves time, minimizesrisk, and helps agents place qualified tenants with confidence.
Afaster,morereliable waytoscreentenants
That’s where RentSpree comes in. Through our partnershipwith MarylandREALTORS®,weprovide a simple,secure way to evaluaterentalapplicants—withoutthe hassle ofpaperwork or delays. Best of all, our screening service is free for agents, making it easy to integrate into your workflow at no cost.
RentSpreescreening packagesinclude:
■ Rentalapplication: Collect key details upfront
■ Creditreport: Assessfinancial reliability with a full credit check
■ Backgroundcheck: Review an applicant’scriminalhistory
■ Evictionhistory: Flag past rental issues before they become aproblem
■ Incomeverification: Confirm reported income with bankverifieddata
Choosing the right tenant is the most important part of the rental journey.Athoroughscreening processeliminatesguesswork, reduces risk, and protects your client’sinvestment.
RentSpreestreamlineseverystep, allowing agents to share application links instantly, review information quickly, and stay hands-offwith sensitiveinformation—all while ensuringcompliancewithhousing laws.With RentSpree, you can confidentlyrecommendtheright tenantwithoutaddedhassle.
WhatmakesRentSpree different?
Top agents have screened more than twomillion tenants with RentSpree, and we continue to be the highest-rated tenant screening platform.As a trusted partner of Maryland REALTORS®, you’ll gain powerful insights, built-incompliance,andastreamlinedapplication process—all while keeping client datasecure.
■ Make informed recommendations: Get industry-leading insightstoconfidentlyidentify greattenants.
■ Stay compliant and mitigate risk: Easily navigate consumer protectionandhousinglaws— withouttheuncertainty.
■ Simplifyyourprocess:Manage applicationpackagesfrom one dashboard—no chasing paperwork. continuedonpage28
AboutEmotionalSupportAnimals
Q:Imanageapropertywithastrict“nopet”policy.Thetenant hastwocats.WhenIaskedaboutthecats,thetenantrepliedthey areemotionalsupportanimals.WhatshouldIdonext?
BY KIM LINK, ESQ.
Under theFair Housing Act (FHA), emotionalsupportanimals(ESAs) are not considered pets. Therefore, landlords are required to make reasonableaccommodationsfor tenants with ESAs, even if there is a “no pet” policy in place.Handling requests for ESAs involves several key stepsto ensure compliance with legal requirements andto provide fair treatment to tenants.
Here are the steps a landlord or propertymanagercantake,consistent withthe Office of Housing and UrbanDevelopment’sAssistance AnimalsGuidance:
DocumenttheRequest forReasonable Accommodations:
■ A tenant may make a request forreasonableaccommodations verbally or in writing, even after bringing the animal into the housing.
2
■ Best practice: Document the verbal request to avoid miscommunication and provide supportingdocumentationin case of disputes.
■ Respond to the request in a timely manner to avoid delays, which maybe viewed as constructivedenialsleadingto legalclaims.
Request and Review Documentation:
■ If the tenant’s disability or need for an assistance animal is not observable, the landlord may ask for a letter from a licensed mental health professional who knows the tenant personally.
■ The letter should include:
• Tenant’s name
• Confirmation of a professionalrelationship with the tenant
• Confirmation that the tenant has a disability, and that the ESA alleviates the symptoms of that disability
• The type of animal for which the accommodation is sought
■ The healthcare professional shouldsignanddatethedocumentationandprovidecontact andprofessionallicensing information.
■ The landlord is not entitled to know the tenant’s diagnosis and may not request that information.
■ The tenant must be given a reasonableopportunityto providethedocumentation. Failure or refusal to provide the required documentation may be grounds for denying theaccommodation.
continuedonpage28
FROMTHEHOTLINE continuedfrompage27
MakeReasonable Accommodations:
■ If the documentation is valid, the landlord must allow the tenant tokeep the ESA.
■ Landlordscannotchargepetrelated fees for ESAs but can hold the tenant responsible for any damage caused by the animals.
■ A request for reasonable accommodationsmaybe denied if the ESA poses a direct threat to health or safety, would cause substantial physical damage to the property,or would impose an unduefinancialandadministrativeburden.
Engage ina Cooperative Dialogue:
■ Handle these situations with sensitivityandcompliance withtheFHA.
■ Engage in an open and cooperative dialogue with the tenant to discuss their needs andexplore potential accommodations.
■ This dialogue helps ensure mutualunderstandingand cooperation to find a suitable solution.
MaintainRecords andStayInformed:
■ Keep detailed records of all ESA requests and related documentation.
■ Stay updated on changes in federal,state,andlocallaws regardingESAsandhousing accommodations.
■ Regularlyreview and update policies to ensure ongoing compliance.
■ Consult with your broker and legalprofessionalsexperienced in fair housing lawsif you have any questions.
What’snewat RentSpree?
RentSpreehas kicked off 2025 with record growth, new MLS partnerships,andexcitingfeatures designed to make life easier for agents. Some of our latest releases:
■ Incomeverification: Confirm anapplicant’searningsdirectly from their bank deposits, which reduces fraud risk while saving time spent collecting financialdocuments.
■ Reusableapplications: Renters can pay once and reuse their application
package for 30 days, saving them timeand money when they apply for multiple homes. In one year, we’ve saved them more than $3.5 million in fees.
■ Homebuyerinsights: Pinpoint renters in your network that are likely to transition into homeownership,helpingyou build future sales pipelines.
With morethan three million users and partnerships with over 300 real estateorganizations—includingfive of the largest MLSs in the country— we continue to expand our reach andimpact.
By following these steps, listing agents,landlordsandproperty managerscaneffectivelyhandle ESA requests while ensuring compliance with legal requirements and maintaining a positive relationship with their tenants. Itis essential to approach each request with an open mind and willingness to accommodate the tenant’s needs, as long as it does not impose an undue burden on the landlord. This approach not only helps in complying with the law but also fosters a respectful and supportiveliving environment for all tenants. ■
Screenandleasewith confidence
RentSpreehelpsagentsstreamline tenantscreening,reducerisk,and make informed leasing decisions— for free,all in one place.Join top agents who trust our platform to simplify their rental process and secure tenants that will pay on time and respect your client’s property.
Startscreeningtoday. Follow the QR code to visitRentSpree. ■
KimLink isthe DirectorofLegal AffairsforMaryland REALTORS®.
