at the same information. Providers who make access to this information simple and reciprocal nurture these kinds of conversations. An imaging system’s service history is full of clues about potential future issues, parts needs, and the overall condition of the equipment. Proactive service providers should, at least, send service reports and maintenance schedules electronically so that end users can find them quickly with a search of their email inbox. Some providers do even more, storing all service records for a facility online, just a username and password away. The Takeaway For those of you searching for the best provider to take your equipment under their wing, ask your
prospects what they’re doing to grow well-informed reps who are more than a “middle man” between you and the engineer. For those of you already in a service agreement, consider the effort and methods your provider has used to get to know you, your system, and your service history. Are they working out for you? Or are you leaving messages, repeating yourself, and talking to strangers?
DEPOT REPAIR OF: Medical imaging boards Parts for MRI & CT Sub-assemblies for MRI & CT Subsystems
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To learn more click or call: www.MedSysTech.com | 720-340-4593
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GE AMX-4+
NICOLE JOHNSON is the Service Representative Team Lead at Block Imaging. Her goal is to empower her team and the people they serve to resolve equipment issues with timely responses, clear communication, and engineering talent.
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