2nd Round Application
Words from the Chair & MC Dear network, I feel like it was yesterday when I applied and was selected as ECB chair of Slovakia, even if it’s close to 10 months now. That day, I got the opportunity to work with amazing individuals and build a strong team with them. I have never regretted my decision and it brought me a lot of cool memories and a lifetime experience. We were the second ECB in the history of AIESEC Slovakia and the first which operated as a separated body with no MC member directly involved. It’s a pleasure for me to announce that we are again opening ECB applications and looking for our successors. We want to pass our knowledge and experiences to someone, who will bring delivering happiness to our customers to the next level. Who will upscale and improve all our projects from the past and set up fire of innovations in new ones. Welcome in ECB application booklet. I wish you good luck and lot of meaningful conversations before you finally submit it. I appreciate your time and effort and I can ensure you – it will be challenging, but a very enjoyable ride. Jakub, ECB Chair 17.18 Dear applicant, It was a huge pleasure to be able to work with ECB 17.18, who brought education and analysis to the next level in AIESEC in Slovakia. Now, it’s time to set the ECB that will take Slovakia even further! Who will be the brave ones to help MC 18.19 and our LCs on delivering the best peaks ever seen? I wish you good luck and an amazing process! Glauce, MCVP CXO & ECB Responsible 17.18
Why ECB? The Entity Control Board is the last decision making body at national level regards Exchange Policies, National Standards regulation and Customer Experience related cases. The ECB works directly with ICB on AIESEC International level, the Global Financial Board and MC to ensure that the best customer experience is delivered in the entity. Being part of ECB gives you a different perspective on the importance of customer experience, how the information flows within the network and how to make a contribution to the leadership experiences AIESEC in Slovakia delivers.
Basic Requirements ECB Chair Previous experience with Customer Experience areas (CXO, CXY or CXC) Previous Team Leader experience Communication Skills
Job Description ECB Chair ●
Strategic Management of ECB (ensuring ECB has
ECB Members (General) ●
a strategy, focuses and initiatives planned); ●
Representation and communication of ECB
(OPP, EP, SE, HE); ●
interest to National Plenary; ●
Reporting towards National Plenary about the
Solving cases that are connected to XPP, Code of
●
●
Coaching LCs on Customer Experience Management and Customer Centricity;
(together with ICB and the MC);
●
Management of tracking tools;
Tracking LCs on follow up of steps provided by
●
Make audits and analysis of LC’s operations
ECB regards cases connected to XPP, Code of Ethics, ER or Partnerships principles violations; ●
Participate on National Conferences as facilitator when necessary
Ethics, ER or Partnership principles violations
●
Entity education on XPP, Exchange Standards and NPS;
state of ECB and work in progress; ●
Connection and education of all stakeholders
Cooperate with MCVP responsible and MC on national strategies on ECB scope and membership education.
related to NPS and Exchange Standards; ●
Communication with LCs regards firefighting cases.
* The members JD might suffer alterations according to the team structure chosen by the elected chair
Application Timeline 28.05
Application Open
04.06 to 10.06
31.05
01.06
03.06
Deadline
Chair Selection
Chair Selected
11.06 to 01.07
ECB Team Selection Transition Period & ECB Summit
19.07
01.08
SumCo Delivery
Start of ECB 18.19 Term
The structure of ECB team will be decided after the selection of the chair, in cooperation with the MCVP CXY&Expansions (ECB Responsible 18.19). The application must be sent in one pdf format to: glauce.moraes@aiesec.sk jakub.malachovsky@aiesec.sk fernanda.gonzalez@aiesec.sk In case you are applying for Chair, answer to the Personal and the Specific questionnaire for Chair applicants. In case you are applying for ECB Team Member, answer to the Personal and the Specific questionnaire for ECB Member applicants. Applications will be accepted until: 31st of MAY, 23:59 [GMT + 2]. After the deadline, you will receive an e-mail confirming the validation of you application and next steps of the process.
Personal Questions
Full name: Current/ Last AIESEC position: E-mail address: Phone number: When did you join AIESEC?
Picture
What is your level of english? Mark with X the choices that suits you better bellow in the table --â?Ż
ENGLISH LISTENING READING WRITING SPEAKING
BASIC
GOOD
ADVANCED
X
NATIVE
Specific Questions
For ECB Chair Applicants 1. How do you understand the role of ECB in changes which are happening in the organization globally? What is ideal relationship between ECB and national network? 2. How would you work with all levels of organization (MC, BOP, EBs, membership) to ensure disruptive quality growth from peak to peak? 3. Where do you see biggest progress in the entity (related to exchanges quality) for past year? What do you perceive as the biggest bottleneck? 4. What is ideal structure of next ECB and why? 5. How do you see a cooperation at ECB level with other entities for next term?
For ECB Member Applicants 1. Why do you apply to ECB? What do you perceive as your unique contribution? 2. How do you see XPP and ExS are respected in the entity? How can we improve it? 3. Please, identify up to 2 key challenges for each CX area and what could be possible solutions to overcome them? 4. Considering current state of AIESEC in Slovakia, what is the education we need to provide to LCs to ensure standards delivery for each and every single customer we have? 5. How can we improve national NPS and what would be action steps for it?
Final Considerations ★
Elected ECB Chair must have transition with ECB Chair 17.18 before ECB Summit
★ Elected ECB Team Members must attend the ECB Summit, to happen in June/2018 (Internationals can attend online) GOOD LUCK!
1. TRANSITION HEADLINE Let’s start with the first set of slides