Entity Control Board 2017/2018 AIESEC in Slovakia
Application Booklet
Application Timeline
Application Released 01.06.2017
Application deadline 07.06.2017
Chair interview 09.06.2017
Team Members Interview 12.06.2017
Announcement 14.06.2017
ENTITY CONTROL BOARD The Entity Control Board is the last decision making body at national level in regards to Exchange Policies and national standards regulation principles. A body working directly with ICB , FLB and MC to ensure that the best exchange Standards and Customer Experience is delivered to every customer and stakeholder in each entity .
PURPOSE Implementation and education, providing support to MC and LC’s in delivery of standards of exchange products, fire-fighting, exchange process evolution , creating national ECB resource hub and working directly with ICB , provide consultancies, audit and case-solving.
WHY we need ECB
NEED PROACTIVE APPROACH TOWARDS FIREFIGHTING CASE
NEED EDUCATION&TRAIN ING FOR CUSTOMER EXPERIENCE MANAGEMENT
WANT TO BE RECOGNIZED IN THE NETWORK FOR PROVIDING HIGH QUALITY EXPERIENCES
ENSURING THAT THE CHANGE OF MOS IS HAPPENING SMOOTHLY
ECB Chair
Team Structure CXY Specialist
CXO&CXC Specialist
Education Manager
Job Description ECB Chair
Education Manager
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Strategic Management of ECB (ensuring ECB have a strategy, focuses, and initiatives planned towards achieving it) Representation and communication of ECB interest to National Plenary Reporting towards National Plenary about state of ECB and work progress Solving Cases that are connected with XPP, Code of Ethic, ER or Partnership Principles violations (together with ICB and MC) Tracking LC on follow up of steps provided by ECB regarding the Cases that are connected with XPP, Code of Ethics, ER or Partnership principles violations (together with ICB, MC and NST if needed)
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Connection and education of all stakeholders(OPP/EP/SE/HE) Entity education on XPP, Exchange Standards and NPS Coaching on Customer Experience Management and Customer Centricity Develop and implement integrated communication plan Create and Maintain ECB national resource hub
ECB Chair
Team Structure CXY Specialist
CXO&CXC Specialist
Education Manager
Job Description CXY Specialist
CXO&CXC Specialist
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Analysis and audit for LC’s CEM analysis and recommendation on CXY side Manage implementation of Exchange Standards and XPP principles NPS analysis and recommendations based on it, tracking the action plan based on recommendations Tracking tools management Communication when comes to firefighting on CXY area
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Analysis and audit for LC’s CEM analysis and recommendation on CXY side Manage implementation of Exchange Standards and XPP principles NPS analysis and recommendations based on it, tracking the action plan based on recommendations Tracking tools management Auditing OPP/EP forms on EXPA Communication when comes to firefighting on CXO&CXY area
ECB Chair
Team Structure CXY Specialist
CXO&CXC Specialist
Education Manager
Job Description CXY Specialist
CXO&CXC Specialist
-
Analysis and audit for LC’s CEM analysis and recommendation on CXY side Manage implementation of Exchange Standards and XPP principles NPS analysis and recommendations based on it, tracking the action plan based on recommendations Tracking tools management Communication when comes to firefighting on CXY area
-
Analysis and audit for LC’s CEM analysis and recommendation on CXY side Manage implementation of Exchange Standards and XPP principles NPS analysis and recommendations based on it, tracking the action plan based on recommendations Tracking tools management Auditing OPP/EP forms on EXPA Communication when comes to firefighting on CXO&CXY area
Questionnaire
Specific Questionnaire ECB Chair
General Questionnaire
Name: Local Committee: Current LC and Position: Mobile Number: Email Address: Skype:
1. 2.
3. 4.
How would you relate the work of ECB team to AIESEC 2020 and the changes that are happening in the organization ? Please provide your opinion on how XPP and Exchange standards are known and respected in AIESEC in Slovakia on all levels. Please, propose 3 main improvement points. In your opinion, what should be the ideal relationship of ECB and the network to fulfill the standards that we promise to our customers . What do you see as a main challenge for the entity in term 17.18 to achieve high NPS and how would you overcome this challenge
Specific Questionnaire CXY,CXO, CXC Specialists 1. 2. 3. 4.
Why do you apply for being part of Entity Control Board ? What is going to be your unique contribution ? What are the current challenges in your area when comes to Exchange standards fulfillment and how we can overcome them in 17/18? (answer for the position you are applying for) Thinking about the current state in your area, what is the education we need to provide to LCs to ensure the standards delivery for each and every single customer we have? What is the current state of the Customer Experience Management in AIESEC in Slovakia? (in the area you are applying for) and how can we improve it for 17/18?
Application Details • • • • •
You can make your own design for your application. There are no page limits or font type/size. Send you application in DDL (7th of June, 8PM GMT +2) to the following email address: laur.nastasoiu@aiesec.sk For questions or clarifications do not hesitate to contact Laur Nastasoiu via email or phone call (+) 421 902 918 225 The application for ECB Chair is open for LCVPs, LCPs and Recent Alumni The application for ECB Team Member is open for Team Leaders and LCVPs.
Good Luck