MCS Mobile Apps Summary

Embrace the power of integrated MCS mobile hire solutions MCS has developed a range of powerful mobile applications which exchange information ‘on the move’ with MCS-rm, giving your hire business staff anywhere, anytime access to mission-critical information on a mobile device.

Transport Mobile Delivery drivers are presented with a list of their delivery, collections and exchanges and can capture all their activities whilst onsite in real-time.

Customer Portal Offers a fully responsive, customisable online portal that enables your customers to self-serve their own hire information securely, 24/7.

CRM Mobile Sales staff can obtain up-to-date customer data whenever they need it, wherever they are.

Picking Mobile Warehouse staff are provided with electronic picking lists on their mobile device.

RM Mobile Directors and depot managers can access pertinent hire information whilst they are away from the office.

Stocktake Mobile The automation of labour intensive stocktakes by entering stock levels and adjustments.

Workshop Mobile Mobile service fitters can manage their daily repair and maintenance jobs in the field and depot managers can monitor their progress.

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Product Overview: Transport Mobile

Transport Mobile increases driver efficiency Transport Mobile integrates with MCS-rm Transport Manager to provide drivers with access to real-time information and data capture facilities while out on the road. Depot managers are equipped with comprehensive transport route planning and resourcing, reporting and up-to-date customer delivery, collection and servicing information.

Optimised route planning for greater efficiency MCS-rm Transport Manager compiles a list of delivery, collection and exchange jobs for the day.

Depot managers can allocate each job by simply dragging and dropping the information to a designated driver. They can create optimised route schedules for each driver, which reduces transport costs and makes the most efficient use of available resources.

• Make and view last minute amendments to a delivery schedule.

• Record odometer readings.

Increased productivity of your drivers Transport Mobile enables drivers to use handheld devices to access, update and review their jobs and actions, organised by the Transport Manager. They can also receive changes to their schedules at any point during the day. Information is transmitted back to the database in real-time, but when there is no connectivity, data is stored locally on the handheld device and transferred when Internet access is restored.

Field workers and drivers are able to use Transport Mobile on their mobile device to: • See allocated tasks for the day from a colourcoded list of delivery and collection jobs.

• View the location of the collection/delivery via Google Maps and get directions.

At a glance:

Increased driver productivity – Increased driver effectiveness with real-time data exchange, route and map information and a regularly updated to-do list from a mobile device.

Fleet and resource transparency – Depot staff can see a real-time status of deliveries and collections, track assets and undertake enhanced business intelligence and reporting.

View a list of the day’s delivery and collection jobs.

• Record and amend delivery details such as over/under delivery quantities and actual delivered quantities.

• Enter details of unexpected returns or collections.

Improved customer service – With timely information constantly being fed back to the depot, branch managers gain greater control of what is happening out on the road, quickly resolve any issues and make informed decisions in different customer situations. There is faster resolution of queries with the electronic capture of information such as proof of delivery signatures and photographic evidence of damage.

Faster billing – Electronic signature capture reduces delivery disputes leading to prompter billing and improved cash flow.

Lower costs – The costs associated with labour intensive paper-based processes are eliminated, while fuel and vehicle maintenance costs are reduced through more optimal route planning and scheduling.

• Check in delivery quantities for each item and flag associated notes against them.

Contact Us Contact MCS today to discuss how Transport Mobile, along with the MCS-rm Transport Manager, can improve the overall efficiency and effectiveness of your drivers' operations.

Call +44 (0)1628 828000 or visit www.mcs.co.uk

• View and update an equipment checklist.

• Take site photos to capture any issues or exceptions including recording photos of damage and marking up the damage.

• Capture signatures for proof of delivery and collections.

• Offer a receipt from a bluetooth connected mobile printer.

• Disputes with customers are minimised as drivers can perform equipment checklists and raise any issues on the spot. The capture of electronically signed proof of delivery receipts and photographs of any damage on site provides evidence and smoother customer service when invoices need to be authorised.

• Performing transactions electronically shows your commitment to quality of service and fits in with the way customers expect their suppliers to work.

• Perform exchanges whilst on site.

View site locations with detailed directions from Google Maps.

Improve customer relationships • With MCS-rm Transport Manager and Transport Mobile you can maintain centralised control of your drivers and ensure you meet and exceed customer delivery and collection expectations.

• You can proactively manage and often pre-empt emerging issues and exceptions such as late or failed deliveries by taking immediate action.

Streamline processes for a more efficient hire business • Your drivers become more productive, due to time savings, as their day is planned with an optimised schedule and route. They can instantly view any last minute requests or changes and these can be monitored throughout the day.

• Lower costs by minimising dependence on paper-based processes (manual delivery notes, printing, storage, administration etc). Moreover you can drastically reduce your distribution costs through less mileage and fuel consumption.

• Equipment losses are reduced through accurate recording of serial numbers using barcode scanning to give you full visibility of your equipment.

• As well as having greater control over internal resources and deliveries, managers can report on key performance indicators with large suppliers and monitor ‘at risk’ ETAs, as delivery data is recorded in real-time.

Generate receipts for actions undertaken.

MCS Global Ltd Ashwood, Grove Business Park White Waltham, Berkshire SL6 3LW, UK

Tel: +44 (0)1628 828000 Fax: +44 (0)1628 828001 E-mail: moreinfo@mcs.co.uk Web: www.mcs.co.uk

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Product Overview: MCS CRM Mobile

Instant information for remote workers with MCS CRM Mobile The MCS mobile product suite provides a complete set of web-enabled applications to streamline many of your hire processes by accessing the data with your choice of mobile device. It helps sales staff to maximise their time in the field and creates efficiencies in the way your delivery and collection drivers receive and capture information.

MCS CRM Mobile enables field-based staff to retrieve and update real-time customer, sales and marketing information when they are ‘on the road’.

This creates a vital competitive advantage for your business over rivals offering similar services and products. With secure access to critical information, your mobile and remote staff can provide enhanced customer service, while you build a more profitable business.

MCS CRM Mobile utilises MCS CRM technology and integrates seamlessly to the MCS-rm hire software.

At a glance:

Enhance customer relations – Access to accurate customer information before meetings.

Substantial return on investment with cross-platform solutions – Utilise your existing mobile technology to run your CRM mobile applications and avoid being locked into a particular smart phone or provider.

“Sales managers and board members are equipped with all the latest sales information digitally so they have a real handle on where sales people are going, what they are doing and, importantly, what they have achieved.”

David Balmer Project and Support Manager, Nixon Hire

Improve productivity and efficiency – With instant entry and the updating of data, staff spend less time inputting information.

Simplify IT administration and lower associated costs – With the centralised implementation of applications, the rollout of new installations and upgrades are rapid, simple and efficient.

Achieve consistent, synchronised deployment – You can be assured that all devices are upgraded simultaneously and use the latest version of your applications.

Improve organisational communication – Important customer actions can be logged, helping to increase customer satisfaction.

Contact Us Contact MCS today to discuss the right mobile strategy for your hire business.

Call +44 (0)1628 828000 or visit www.mcs.co.uk

Provide all staff with the same up-to-date information MCS CRM Mobile gives remote workers such as Account Managers and Sales Executives the same access to information as their office-based colleagues in performing tasks such as: • Creating enquiries, logging actions and managing opportunities.

• Checking outstanding quotes.

• Investigating customer’s current or historical hire data, such as inventory levels, number of live contracts, assets on-hire and up-to-date financial information such as debt status.

• Searching for customer information that they might need before an imminent meeting, such as contact details and telephone numbers, directions and a map for the customer's exact location.

• Scheduling follow-up actions and making calendar appointments on the spot.

Fast, streamlined deployment The CRM Mobile application is installed and managed on central servers, which makes

MCS Global Ltd Ashwood, Grove Business Park White Waltham, Berkshire SL6 3LW, UK

execution simple and rapid. Take advantage of enriched functionality via centrally administered software upgrades and be assured that all devices will have the latest version of the software installed.

Protect return on investment and avoid vendor lock-in MCS CRM Mobile is a cross-platform solution, running on your choice of mobile device, such as the BlackBerry®, iPhone®, iPad®, Android™, Windows Mobile® and other popular smartphones, tablets and PC browsers. This means your mobile platform investment is protected and you retain the flexibility to select a new mobile platform as the market evolves, new technology emerges or your business requirements change.

How will your business benefit from mobile technology?

With even more mobile-enabled solutions coming down the line from MCS, such as mobile stock and inventory control and mobile field service engineer enablement, MCS is at the cutting edge in designing mobile solutions that will transform the way hire companies run their operations in the future.

Tel: +44 (0)1628 828000 Fax: +44 (0)1628 828001 E-mail: moreinfo@mcs.co.uk Web: www.mcs.co.uk

Contact MCS to find out more about the MCS difference

Product Overview: RM Mobile

Instant mobile access to operational data with RM Mobile MCS RM Mobile provides secure, anytime, anywhere access to key contract, product, financial, customer and equipment information for your hire staff operating in the field. Using this real-time data, field workers have the visibility needed to make faster decisions and deliver a more ‘joined-up’ service.

Supporting your remote workers Modern working requires hire staff to make use of their time when they are working remotely, whether it is for those employees primarily based in the field, like sales people, or workshop fitters or people whom only occasionally need to work remotely, such as depot managers and officebased employees. RM Mobile enables all field-based workers to access a wealth of real-time data which is provided by their MCS-rm hire management solution.

• Invoices showing outstanding transactions and a breakdown of charges and applicable taxes. A copy of the invoice can be downloaded as a PDF and helps to reduce invoice queries, reduce payment days and improves cash flow.

• Contracts with extensive search filtering to view by reference number, booked, live, terminated and closed status. Search allows site addresses to be found and the system provides information on previous and future projected invoices.

Access to real-time data Using a web browser on the mobile device, remote workers have access to a multitude of data that is contained on the MCS-rm database. They can access the following information contained within MCS-rm: • A customer dashboard view provides a summary snapshot of important client information such as: • • • •

related quotes live contracts workshop tasks transport job status.

RM Mobile Customer Dashboard screen.

At a glance:

Faster decision-making and task execution – Thanks to real-time access to data.

Improved collaboration between field and depot workers – Having relevant information at their fingertips helps mobile workers improve effectiveness and response times.

Improved Quality of Service – Enables hire employees to improve customer service by giving them access to ‘live’ information.

Competitive Advantage – The ability to deliver real-time information on-the-spot helps hire businesses improve their competitive advantage.

Greater Productivity – Mobile workers become less reliant on paper printouts and have less work to do on their return to the depot.

RM Mobile improves worker productivity by giving them instant access to relevant information from any location.

Contact Us Contact MCS today to discuss how MCS RM Mobile can keep your remote workers fully informed and deliver a more efficient service.

Call +44 (0)1628 828000 or visit www.mcs.co.uk

• Equipment data includes filter searches by Group and Subgroup. Specifications are available including the ability to download safety and operating instructions. Summary availability statistics are available to view. This shows real-time totals.

• Financial data providing credit status, credit limits, account balances, turnover information, customer aged debt, outstanding invoice details and payment information.

• Access to equipment specifications and manuals onsite is provided.

• Customer data including company, contact details and type. Location information can be used for driving instructions to customer and site addresses. Contact numbers provide automatic dialling on a smartphone. Basic customer details can be modified and saved.

Drill down into invoice details and retrieve copy invoices to email clients.

Get an overview of your subgroup equipment availability.

MCS Global Ltd Ashwood, Grove Business Park White Waltham, Berkshire SL6 3LW, UK

MCS has built a suite of mobile apps and tools that streamline various rental processes, from customer management apps such as MCS CRM Mobile to more operationally-focused apps for the Workshop (MCS Workshop Mobile).

Tel: +44 (0)1628 828000 Fax: +44 (0)1628 828001 E-mail: moreinfo@mcs.co.uk Web: www.mcs.co.uk

Contact MCS to find out more about the MCS difference

Product Overview: Workshop Mobile

Drive down costs and enhance customer service with MCS Workshop Mobile MCS Workshop Mobile equips mobile fitters with the technology to enable them to streamline and manage all repair and maintenance jobs remotely.

MCS Workshop Mobile enables field service engineers to manage all their works orders from a mobile device. The workshop/depot manager can also derive benefit from MCS Workshop Mobile, using the portal to oversee the status of all repair jobs in real-time.

MCS Workshop Mobile has evolved from an innovative partnership with BigChange, providers of mobile workforce management solutions, and draws upon their powerful GPS vehicle tracking and mobile technology, called JobWatch. The integration has been designed to work seamlessly with the MCS-rm system.

• Perform a risk assessment checklist for a repair to ensure all steps in the works order are completed.

• Complete all administration associated with the works order 'on the job'. This includes the uploading of damage photographs, assigning charges, parts and labour to the works order and sending instructions to the depot to order spare parts etc.

Real-time data flows between MCS-rm and the field engineers who are able to use their hand-held devices and Workshop Mobile to: • View and accept a new works order that has been allocated to them as a job.

• Look up background details for the works order as well as contact information, site address and sat nav directions.

At a glance:

MCS-rm and Workshop Mobile.

Improve productivity – Mobile engineers have all the information the job requires and are kept on schedule with alerts.

Strengthen management control – A constant flow of data from the field builds an up-to-the-minute picture of your business.

Increase efficiency – With job-related information captured on the spot, time-consuming paperwork is eliminated.

Reduce costs – Eliminate the need to print out paper forms and technical documentation and optimise route planning to minimise fuel costs.

Enhance customer service – Jobs can be dynamically allocated during the day to the nearest, best equipped engineer, who is guided through completing the works order.

Contact Us Contact MCS today to discuss how MCS Workshop Mobile can streamline your field service processes and deliver information more efficiently.

Call +44 (0)1628 828000 or visit www.mcs.co.uk

• Access essential documentation, such as equipment configuration guides, manuals, health and safety compliance forms and insurance documents.

notice to the engineer who is situated closest to the job. Invoices can be raised faster, directly affecting profit margins.

• Obtain an electronic signature for the works order to confirm it has been completed.

• Communicate with the depot using a message system.

Workshop managers can use the MCS Workshop Mobile integration to: • See 'live' information from the field including the status of repair jobs and monitor the engineers’ progress and location.

• Assign works orders in real-time to the most suitable field-based engineers based on current workload, proximity to a job (using the GPS vehicle/phone tracking technology), skill sets and spare parts available in the vehicle.

Workshop fitters are prompted to perform their checklist.

• Set up alerts to keep engineers informed, for example, to make them aware that they are running behind schedule.

• View critical management information to make important business decisions.

• Analyse the overall efficiency of the workshop or the performance of individual engineers.

Increased productivity With MCS Workshop Mobile, engineers’ productivity is vastly improved as they have the information needed for each job at their fingertips, such as accessing checklists, safety documents and customer details, without having to worry about bringing the corresponding paperwork.

Now engineers can record all completed tasks electronically, which improves data integrity, and the app sends the updated job status instantly to MCS-rm. Fitters become more productive and cost-effective, as jobs can be routed at short

MCS Global Ltd Ashwood, Grove Business Park White Waltham, Berkshire SL6 3LW, UK

Depot staff can view the status of their jobs.

Improving customer service MCS Workshop Mobile facilitates better communication with the use of message systems, email notifications and alerts. The hire company can keep customers informed of their engineers’ progress enabling them to intervene should things not run according to plan.

Efficient completion of jobs leads to better repair response times and delivers a professional, quality service. A hire company can ensure their duty of care to clients as their engineers are more likely to adhere to strict health and safety compliance procedures, with access to the correct safety information. With integrated analytics, depot managers can evaluate workshop efficiency and take steps to drive continual improvement in processes.

Save costs With MCS Workshop Mobile, a hire business can move another step closer to becoming a paperless depot, as checklists and other documentation no longer have to be carried with the engineer on each job. New route planning functionality minimises fuel costs as engineers can be selected based on proximity to a job. With these measures, a hire business can become 'eco-friendly' and gain a competitive advantage.

The hire industry is experiencing a rapid acceleration in adoption of mobile technology to manage their everyday operations and activities. MCS has a suite of mobile apps that target different business functions including sales and marketing, critical management information, transport, stocktaking and the warehouse.

Tel: +44 (0)1628 828000 Fax: +44 (0)1628 828001 E-mail: moreinfo@mcs.co.uk Web: www.mcs.co.uk

Contact MCS to find out more about the MCS difference

Product Overview: MCS Customer Portal

MCS Customer Portal builds customer loyalty and cuts costs Fully integrated with the MCS hire software, MCS Customer Portal enables your customers to access a private, secure and fully customisable website to access information 24/7. The portal uses a responsive design so it looks good on any device.

A value-added service Your customers have total visibility of their entire contract history and they can gain access to important rental customer, product, invoice and account information.

Putting your customers in control of their hire and sales requirements not only empowers them, but enhances their satisfaction and increases their loyalty. As a result, the MCS Customer Portal helps you deliver a more efficient and value-added service. It also improves efficiency, performance and productivity within your hire operation by reducing errors, saving time and lowering costs.

Furthermore, the Customer Portal represents a significant competitive advantage over your competitors because it offers a real point of differentiation for prospective customers

looking for the most efficient and customer-focused hire company.

A valuable marketing tool Quick to deploy, the Customer Portal puts your customers in control with totally configurable data and information access. This not only helps build customer loyalty but also achieves a greater presence in the marketplace.

Customers can see a complete list of the equipment they have on hire and raise an off-hire request.

At a glance:

Builds customer loyalty and increases satisfaction – Provides ‘up-to-the-minute’ and accurate information for your customers.

Improves customer service – Empowers your customers by giving them secure access to their own hire information 24/7.

Improves cash flow and speeds up query resolution – By enabling customers to view invoices and signed Proof of Deliveries (PoDs) online.

Increases efficiency – By making specification documentation, current safety certificates and signed PoDs available to customers online.

Maintains a competitive advantage – Providing your hire customers the ability to access their rental information 24/7 makes your hire company more attractive to prospects.

Contact Us Contact MCS today to discover how the Customer Portal can help support and enhance your hire business.

Call +44 (0)1628 828000 or visit www.mcs.co.uk

View the details of an invoice online.

Once logged into the Customer Portal with their own unique username and password, customers can view, amend and update their personal account details as they wish.

Using statistics generated by MCS Customer Portal, you can target customers that display little or no online activity to encourage them to benefit from ‘out of hours’ information and trading.

Empowering your customers The MCS Customer Portal offers your customers many more time-saving and efficiency benefits.

They can search for, and view information from their hire contracts, credit notes and invoices by date, status, site or order number. They can switch from jobs to contracts and then drill through to individual contract lines to view job rates, dates, time and equipment on hire. They can also raise off-hire requests.

By viewing their personal statement of account, such as current balance, aged debts, credit limits and any outstanding transactions, your customers are empowered to take control of their own financial dealings with your company. This saves you time and reduces the likelihood of errors and conflicts.

them to view pertinent information, for example, their weekly, monthly and annual spend with your business or a snapshot of what they have on hire in a specified time period. It is easy to access and print associated contract documents such as operating instructions and safety certificates.

Customers who take advantage of the integrated MCS Proof of Delivery (PoD) solution, which is based on bar code technology and integrates with Transport Mobile, can also view signed delivery and collection notes. Increased document visibility improves organisational efficiency and ensures that invoicing queries are resolved faster, ultimately leading to improved cash flow.

If you use existing satellite tracking technology on your hire equipment, your assets can be traced using the pop-up tracking link on your Customer Portal. This useful feature makes it quick and easy for both you and your customers to visually locate equipment on a map as well as view meter readings and other data. This helps prevent unauthorised use or movement of your fleet and reduces the risk of theft.

The MCS Customer Portal empowers your customers by increasing customer satisfaction and loyalty, whilst reducing errors and overheads.

The MCS Customer Portal lets you provide personalised reports to your customers allowing

MCS Global Ltd Ashwood, Grove Business Park White Waltham, Berkshire SL6 3LW, UK

Tel: +44 (0)1628 828000 Fax: +44 (0)1628 828001 E-mail: moreinfo@mcs.co.uk Web: www.mcs.co.uk

Contact MCS to find out more about the MCS difference