MCP Property Services Brochure 2023

Who are MCP?

Born in 1978, MCP is a multi award-winning, privately owned family business that has been delivering professional and committed services to the Social Housing Sector. In 2023 we are celebrating our 45th anniversary.

We’re proud of our long heritage and the high-quality workmanship delivered by our dedicated workforce. With over 170 employees, MCP completes in excess of 70,000 orders every year.

Core Values

At our heart is respect and the desire to care for people, their homes and their communities. We recruit and measure our people against our values, integrating each value into our service delivery.

Our core values of Positivity, Honesty & Respect, Integrity, Innovation, Team Player, Reliable & Dependable and Proactive are showcased through our consistently high standards of work.

Trusted Partner

We are trusted by Local Authorities, Housing Associations and Registered Social Landlords, providing a reliable, high quality service. It is a privilege to be able to enter the homes of our customers and we always treat a resident’s home as we would our own, ensuring that they are not only compliant, but also safe and secure for complete peace of mind.

We have a strong culture reflecting our Vision & Values.

Culture

VisionTo be the go-to company that provides Legacy and Longevity to our people and customers

Our vision can be achieved by all of us adopting our core values and focusing on our 3 C’s: Community

Building a culture of opportunity, understanding and innovation by rewarding people for doing the right thing.

Customer

Building trust and strong relationships through quality and experience.

Understanding and supporting our communities with a personal touch.

Reliable & Dependable

Honesty & Respect

Positivity Values

Innovation Integrity

Team Player Proactive

At MCP, our work, and all that we stand for, is centered around our core values.

These are the guiding principles that we work to in order to maintain the quality and standards required to enable us to achieve our goalsThey are unchangeable.

They will lead us to success and ensure that we deliver a first class service to our customers.

Senior Leadership Team

MCP’s Senior Leadership Team formulates and guides the company strategy, encouraging an ownership culture where employees feel a substantial, personal stake in the company and its performance.

Community

As a business that serves the needs of people in communities, we actively seek to engage with local residents. We take pride in our caring and inclusive approach, constantly looking at ways to improve the service we deliver to our customers and for ways in which we can engage the communities at grass roots level.

Resident Focused

Taking the time to understand each resident whose homes we visit, we are committed to delivering a high level of service and we want residents to feel comfortable in their own home.

Consistently improving our service delivery

We seek feedback at every opportunity; whether this is with each resident after completion of the works through resident satisfaction surveys or at regular intervals throughout the year with our clients and employees, our aim is to always listen and act on all feedback received to ensure we are consistently improving our service.

Charitable Giving

Manager

To achieve this, we invest in training our entire workforce on customer care, covering topics on equality, diversity & inclusion and vulnerabilities.

We also provide awareness training to recognise issues such as safeguarding and domestic violence.

At MCP we take our social value commitments very seriously and engage with a variety of local charities, providing mock interview support, work experience opportunities and ad hoc services including appliance installation for vulnerable residents. In addition, we participate in fundraising events throughout the year.

West Director of Talent & Relationships

Athula Weerakoon Head of Finance

Mark Gelder Managing Director Emma Chandler Operations Manager

Jake Swift Operations

Anna

Alpesh Hirani Commercial Manager

Services

At MCP, we have dedicated teams for each of the services that we provide. Which enables us to deliver the very best quality to all our customers through the skill and knowledge of our Operatives, supported by experienced supervisors and Contracts Managers.

We have a team of over 100 trades people, each with a core trade specialism, who access additional training and experience with other trades to develop a multi-trade skillset.

We are committed to providing a high-quality service that leaves our customers feeling valued and respected.

We provide comprehensive training programmes and personal development plans to our staff so they can gain the necessary skills to deliver a resident-focused service. This includes customer care, safeguarding and awareness training to recognise the individual needs and unique requirements of residents and address their concerns promptly and efficiently, whilst minimising disruption.

Responsive Repairs

Fast, reactive repairs service, 365 days a year, responding to a range of faults, striving for firsttime fix.

Roofing Repair

Repairs to a range of roofing systems from fault-finding to complete roof replacement.

Aids & Adaptations

From walk-in showers to ramps & rails, we adapt homes so residents can stay in the place they love.

Capital & Planned Works

Management of a variety of planned works programmes from new kitchens & bathrooms to inspection, testing and compliance.

FRA Works

Compliance with fire regulations is key to resident safety and we offer a range of FRA works including fire door upgrades and replacements.

Voids

Our voids team ensure a vacant property is ready to let in the best possible key-to-key time. Refurbishments, deep cleans, rubbish removal and safety checks are all part of the service.

Electrical

From electrical testing to complete re-wiring, our fully qualified team of electricians undertake work for our social housing teams.