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workforce connection NH Linking today’s talent with New Hampshire employers

Sponsored by


Linking today’s talent with New Hampshire employers For several years now, NH Business Review has covered the nagging problems facing Granite State employers as a result of the state’s ongoing workforce shortage. With a state unemployment rate among the lowest in the country, employers in every industry and region of New Hampshire are having a difficult time filling jobs. But the other side of the story is that there are unprecedented opportunities for people looking for a job in New Hampshire — whether for the first time, to return to the workforce, to find a better job or to change careers. It’s the job of Workforce Connections NH to bring together employers looking to fill jobs and the people who are looking for a job. In these pages, you’ll find profiles of companies with those very job opportunities, with plenty of information about the businesses — including what kind of candidates they’re looking for and the training and other employment programs offered and why they’re a great company to work for. We’re also providing plenty of other advice and information for job-seekers, from how to negotiate salary and benefits to recognizing discriminatory interview questions. All of this is aimed at connecting New Hampshire employers with future employees — a winwin situation for the individual, the business and the state as a whole. We’d like to thank the sponsors of Workforce Connections NH: the Community College System of New Hampshire and the Sector Partnership Initiatives. They both play an essential role in developing New Hampshire’s workforce and in helping NH Business Review put together this publication.

Jeff Feingold, Editor NH Business Review

co n t e n t s


Words from our sponsors. . . . . . . . . . . . . . 4

Bank of New Hampshire. . . . . . . . . . . . . . . . 16

A support system for Granite State workers. . . . . . . . . . . . . . . . . 6

Catholic Medical Center. . . . . . . . . . . . . . . . 14

Community colleges rise to the challenge of a shifting economy . . . . . . 9 Know your rights as a job candidate . . . . . . . . . . . . . . . . . . . . . . 10 Common job interview questions. . . . 10 Taking advantage of expanding apprenticeship opportunities . . . . . . . . 11 Successfully negotiating salary and benefits. . . . . . . . . . . . . . . . . . . 12 Thank you to our sponsors and supporters:

Crown Uniform & Linen . . . . . . . . . . . . . . . . 17 Dartmouth-Hitchcock Medical Center. . . 18 Geneia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Globe Manufacturing Company, LLC. . . . 22 Hitchiner Manufacturing. . . . . . . . . . . . . . . 13 Installed Building Products . . . . . . . . . . . . 28 NH Mutual BanCorp . . . . . . . . . . . . . . . . . . . 26 Pike Industries . . . . . . . . . . . . . . . . . . . . . . . . 20 Red River Computers . . . . . . . . . . . . . . . . . . 30 Redimix Companies INC. . . . . . . . . . . . . . . . 25 Velcro USA Inc. . . . . . . . . . . . . . . . . . . . . . . . . 21

WORDS FROM OUR SPONSORS The Community College System of New Hampshire (CCSNH) is proud to be a resource to businesses in need of skilled employees and workers making a transition in their careers. New Hampshire’s seven community colleges, located in every region of the state, are a key partner in building a stronger New Hampshire workforce. The colleges offer over 80 associate degree programs and 120 certificate programs as well as innovative and customized training programs in partnership with employers that prepare graduates for high-demand jobs in growing industries. By working with industry partners, the colleges develop strong career pathways to ensure students’ success. Programs at CCSNH fit a range of student and employer needs, from short-term “boot camp” style programs that teach focused skills that are in high demand within specific industry sectors, to degree programs that meet individuals’ longer-term plans for economic advancement. Students also have the opportunity to continue their education by transferring credits to earn a bachelor’s degree after achieving their goals at one of New Hampshire’s community colleges and embarking on a career. Take advantage of this publication to explore the resources available to lead you to your next employment opportunity, or discover how a new career path through additional educational opportunities is the right choice for you. Whatever pathway you choose, CCSNH is a resource for workers at any point in their career. We wish you good luck in your job search or, if you are an employer, in your efforts to successfully meet your workforce needs. Sincerely, Ross Gittell Chancellor, Community College System of NH

In case you haven’t noticed, New Hampshire’s economy is red-hot. We’re outpacing the rest of New England and creating phenomenal opportunities — the kind of opportunities not seen in a generation. If you are thinking about what your future might look like, or what kind of career path you might want to pursue, there is no better place than right here in New Hampshire. That’s why the NH Department of Business and Economic Affairs is pleased to sponsor this edition of Workforce Connections NH magazine. New Hampshire is an employee market. There are thousands of good, high-paying jobs spread out across a state that is nationally ranked near, or at the top, for quality of life. Today, national publications are talking about Manchester’s Silicon Millyard, our hotbed of technology and innovation. This is the spot where a whole new biofabrication industry, with over $300 million in funding, is turning science fiction into actual medical manufacturing. In fact, our Sector Partnerships Initiative is creating new programs and opportunities for your success in every major sector of our economy, including advanced manufacturing, hospitality, technology, health care and construction. New Hampshire entrepreneurs and employers statewide are taking advantage of our economy, low business taxes, and zero income and sales tax, and settling into our unique communities to grow their dreams, from craft breweries, coffee shops and niche businesses on Main Street to expanding our $8 billion outdoor recreation economy. Your opportunity is here. The programs we offer that can train you for a career path are available. These are exciting times to be in New Hampshire, and job seekers today will play a major role in our success for generations to come. Join our workforce! Sincerely, Taylor Caswell Commissioner, Department of Business and Economic Affairs 4 Workforce Connection NH 2018


workforce connection NH Linking today’s talent with New Hampshire employers

President & Publisher Sharron McCarthy Editor Jeff Feingold

Associate Editor Liisa Rajala

Office Manager Mista McDonnell

Creative Services Director Jodie Hall Sponsored by

Graphic Designers Robin Saling

Wendy Wood Nancy Tichanuk Candace Gendron Business & Sales Coordinator Heather Rood

Group Sales Director Kimberly Lencki

Sales Executives Karen Bachelder

Connie McCullion

Cynthia Stone

Sales Support Manager Joshua Klein

150 Dow Street Manchester, NH 03101 (603) 624-1442 E-mail:

New Hampshire Business Review (USPS 413430) is published 28 times a year, bi-weekly with an additional issue in July and December, by Business Publications, Inc., 150 Dow Street, Manchester, NH 03101. Periodical postage paid at Manchester, NH and additional mailing offices. Subscription rates: One year, $32.00, two years, $55.00, three years, $80.00, Single copy $1.75. Postmaster: Send address changes to NHBR, PO Box 433273, Palm Coast, FL 32143. The New Hampshire Business Review assumes no responsibility for typographical errors that do not materially affect the value of the advertisement. This publication’s liability for an error shall not exceed the cost of the space occupied by the error. (ISSN: 0164-8152)


A support system for Granite State workers There are a number of resources available to unemployed persons in New Hampshire. Programs offered by the Opportunity within the Department of Business and Economic Affairs, the Bureau of Vocational Rehabilitation and New Hampshire Employment Security provide a support system for the unemployed as well as businesses seeking to develop their workforce.

Return to work Individuals filing unemployment compensation in New Hampshire are eligible to participate in Return to Work, a voluntary training program administered by Employment Security. For up to six weeks, for a maximum of 24 hours per week, individuals are trained by an employer while continuing to receive unemployment compensation benefits and conduct a job search during non-training time. Often, an employer will find a skilled employee that they will onboard.

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Participating locations:

For individuals who have been out of the workforce for some time and feel they need some brushing up, WorkReadyNH is a tuition-free program that teaches fundamental and soft skills. At the end of the program, graduates earn a National Career Readiness Certificate after being tested in three areas: reading and understanding workplace documents, applied mathematics and graphic literacy. Graduates also will have successfully completed 60 hours of soft skills training taught by top-notch instructors through the Community College System of New Hampshire. The soft skills course places participants in simulated workplace-related settings and covers areas that include: • Job interviews • Workplace safety • Communication skills • Team building & conflict resolution • Problem-solving • Meetings • On-the-job training • Customer service For more information about the courses, visit

Great Bay Community College (Portsmouth and Rochester) 603-427-7636 Manchester Community College (Manchester, Nashua, Concord and Laconia) 603-206-8180 River Valley Community College (Lebanon, Claremont and Keene) 603-542-7744 ext. 5485 White Mountains Community College (Berlin, Colebrook, Conway, Littleton and Tamworth) 603-342-3099 or 342-3007

Workforce Innovation and Opportunity Act Unemployed persons that are low income, deficient in some basic skills, have low reading and math scores, speak English as a second language or that have recently been laid off may be eligible for funds under the federal Workforce Innovation and Opportunity Act, which funds training, including obtaining degrees, for high-demand jobs. An employment counselor at any NH Works center can provide more information about individual training accounts. A list of high-demand jobs can be found at Unemployed individuals are encouraged to reach out to one of the twelve NH Works centers across the state to assess state resources available to them.

NH Works Job Match System Think of it like the New Hampshire version of The system features a resume and letter builder to send information to employers. Job seekers can also explore the regional labor market for information such as the average weekly earnings for a position or the fastest growing occupations.

NH Job Corps Center Economically disadvantaged individuals that are 16 to 24 years old, or individuals with a documented disability, can partake in a no-cost education and career technical training program administered by the U.S. Department of Labor that helps young people improve the quality of their lives through career technical and academic training. While living at the center, students are tested for reading and math placement. If they

NH Works Centers: All offices are open 8:00 a.m. to 4:30 p.m. Berlin 151 Pleasant Street Berlin, NH 06570-0159 603-752-5500

Littleton 646 Union Street, Suite 100 Littleton, NH 03561-5314 603-444-2971

Claremont 404 Washington Street Claremont, NH 03743-2261 603-543-3111

Manchester 300 Hanover Street Manchester, NH 03104-4957 603-656-7841

Concord 45 South Fruit Street Concord, NH 03301-1140 603-228-4100

Nashua 6 Townsend West Nashua, NH 03063-1215 603-882-5177

Conway 518 White Mountain Highway Conway, NH 03818-4205 603-447-5924

Portsmouth 2000 Lafayette Road Portsmouth, NH 03801-5673 603-436-3702

Keene 149 Emerald Street Keene, NH 03431 603-352-1904

Salem 29 South Broadway Salem, NH 03079-3026 603-893-9185

Laconia 426 Union Avenue, Suite 3 Laconia, NH 03246-2894 603-524-3960

Somersworth 243 Route 108 Somersworth, NH 03878 603-742-3600

fall below the 8th-grade level, they take academic courses to catch up. Those who dropped out of high school will earn one of two tiers of high school diplomas in addition to a trade. Trade options include a “hard trade� (advanced manufacturing, electrical or automotive), hotel and lodging (including culinary arts), medical (certified nursing assistant, clinical medical assistant or medical office support) and security and protective services. For more information, call 603-695-8800. Workforce Connection NH 2018 7


On-the-Job Training Individuals that are WIOA eligible can participate in On-the-Job Training, a program that helps companies hire unemployed persons by reimbursing anywhere from 50 to 70 percent of the wage rate of the new employee to cover training for up to six months. In some cases, Return to Work and On-the-Job Training can be combined to help workers secure positions. Easterseals New Hampshire, a nonprofit that provides a variety of community and special needs services, utilized On-the-Job Training to hold onsite ESL courses, teaching work-related English skills to individuals from the Congolese, Bhutanese and Nepalese communities.


Vocational Rehabilitation Job Placement Services

MY TURN is a nonprofit that receives some funds from the U.S. Department of Labor to operate robust academic and employment training programs for young people ages 14 to 24 in high schools and communities across New Hampshire and North Central Massachusetts. Hitchiner Manufacturing in Milford worked with MY TURN to develop a program focused on teaching soft skills in the classroom and manufacturing training on the operations floor. Those who completed the program were offered entry-level positions working in the metal cell, metal grinding and in the machine shop. If you are interested, contact MY TURN’s Deputy Program Director Tara Gorski at or 603-305-2937.

For individuals with disabilities, the Bureau of Vocational Rehabilitation can assist with resume writing and job searches, preparing for job interviews, setting up job shadow opportunities and performing a discrepancy analysis to determine if a job is a good fit as well as identify any barriers to successful employment. A situational assessment is similar to the Office of Workforce Opportunity’s Return to Work program where oftentimes a business will hire the individual testing out a position. However, during

the test trial, the individual is not paid for the small amount of hours they work since they are also receiving a service by a Vocational Rehabilitation coach, who evaluates their skills and determines how to adapt the position to their needs. Vocational Rehabilitation also offers services and materials to assist individuals with starting their own business. For information on getting started, visit vocational/documents/customer_ handbook.pdf

Vocational Rehabilitation Regional Offices: Organization for Refugee and Immigrant Success ORIS is now a nonprofit organization, but it was initially funded by the U.S. Department of Refugee Resettlement to assist refugees integrating into American culture. ORIS’s employment services include assisting refugee clients with resume writing, job searches, applications and interpretation at interviews. ORIS’s Youth Programs provide employment opportunities for refugee and immigrant teenagers. If you need employment assistance, contact Alex Sebantu or 603-296-0443.The office is located at 434 Lake Ave., 2nd Floor, Manchester, NH 30103. 8 Workforce Connection NH 2018

Open 8 a.m. — 4 p.m., Monday through Friday Berlin Regional Office 650 Main Street 603-752-2271(V/TTY) 1-888-300-9550

Manchester Regional Office One Sundial Avenue, Suite 201N 603-669-8733 (V/TTY) 1-800-627-9304

Concord Regional Office 2 Industrial Park Drive 603-271-2327(V/TTY) 1-800-299-1647

Nashua Regional Office 5 Pine Street Extension, 1st Floor 603-889-6844(V/TTY) 1-800-635-9614

Keene Regional Office The Center At Colony Mill, Gilbo Avenue Entrance 149 Emerald Street 603-357-0266 (V/TTY) 1-800-620-7688

Portsmouth Regional Office 215 Commerce Way, Suite 3 603-436-8884(V/TTY) 2 1-800-882-2744


Community colleges rise to the challenge of changing demographics and a shifting economy New Hampshire benefitted from the in-migration of highly educated people from outside the state. That changed by the early 2000’s. Today, interstate in-migration remains low and is unlikely to return to previous levels. Other challenges include an aging workforce, the continuing out-migration of New Hampshire’s college-bound youth — half of whom leave the state for college — and gaps in educational attainment between rural and metro regions of New Hampshire. These factors have a direct impact on our workforce and economy, and require New Hampshire to strengthen our focus on upskilling adults presently in the workforce.

the unemployment rate is below 0.5 percent. Workers in New Hampshire with an associate degree who work full-time earn, on average, over $52,000 annually, 30 percent more than those who only completed high school. New Hampshire has adopted the “65 by 25” goal, which is to have 65 percent of adults in the state with some education and training post high school by 2025. The goal is based on achieving a level of productivity that supports key economic indicators. Currently, 50 percent of New Hampshire’s labor force have a college degree, leaving a gap that New Hampshire’s community colleges, alongside other entities, are working to fill. Innovations such as ApprenticeshipNH offer pathways to in-demand careers and up-skill2010-2020 jobs by occupation and education level (in thousands) ing via a mix of on-the-job and Sales and office support 28 22 21 classroom-based learning. Through Today, just over of NH’s Blue collar the ApprenticeshipNH effort, New 13 4 30 population Hampshire’s community colleges are Food and personal services 14 9 17 has a postsecondary certificate connecting employers in need of Managerial and professional office 23 5 9 or degree skilled employees with individuals in Education 2 17 New Hampshire seeking on-ramps Health care professional and technical 1 6 7 to opportunity, and the “earn-while-you-learn” of NH jobs STEM 1 3 8 model makes it financially feasible to change will require Community services and arts 2 3 6 a postsecondary careers or re-enter the workforce without a loss credential by Health care support 2 3 2020 of income. CCSNH is also engaged through the Social Sciences 1 Sector Partnership Initiative to focus employers on training resources in advanced manufacturing, High school diploma or less Bachelor’s degree or better Associate’s degree or some college health care, IT and hospitality — key industry Source: Georgetown Center of Education and the Workforce sectors that drive NH’s economy and provide employment opportunities for residents. four-year college and a focus on student retention More rapid changes in employee skills sets are To get to 65 by 25, NH needs to focus on and success. These are core mission elements of required today due to significant technological upskilling current workers and addressing the gap the Community College System of NH (CCSNH). and process advances. These advances have fuin educational achievement between rural and CCSNH is also increasing its focus on lifelong eled more rapid product and company life cycles. metro areas of the state. The community colleges learning and on developing innovative ways Those with advanced training and education are are building enrollment and success strategies for for students of all ages to attain new skills and more productive and earn more. these crucial segments of Granite Staters who will credentials of economic value. Data indicate that today’s labor market play an essential role in bringing us closer to the Lifelong learning is an economic necessity in a needs are well-served by the type of programs 65 by 25 goal. state where the number of young people entering community colleges offer — the challenge is to Want to learn more? If you’re interested in the workforce is projected to decline, yet the need expand these opportunities and programs. Only exploring apprenticeships to help strengthen for people in the workforce with 21st century skills 1.2 percent of associate degree holders in New will only grow. Ensuring that New Hampshire’s Hampshire in the labor force were unemployed in your workforce, go to adults can continue to upskill is a critical part of a 2017, compared to 3.7 percent for those with only Numerous other customized training opportunistrong economic future for the Granite State. a high school degree, 2.6 percent for all workers ties are available through all of New Hampshire’s Our skilled labor shortage is widely recognized and 1.9 percent for those with a bachelor’s degree community colleges. Business training partners as the major barrier to business expansion and or higher. For those associate degree holders 44 at each college can be reached through additional economic opportunity. In the past, years old or younger who are in the labor force, . Quality education, affordable tuition, opportunities in every region of New Hampshire, career-focused outcomes and a supportive learning environment. These are well-recognized hallmarks of New Hampshire’s community colleges. Add to that agility. Over the years, New Hampshire’s seven community colleges have proven themselves highly agile in meeting the changing needs of New Hampshire’s students, workforce and economy. Today’s needs continue to include affordability of postsecondary education, pathways to in-demand careers, high-quality programs that provide a strong foundation for transfer to a



Workforce Connection NH 2018 9


Know your rights as a job candidate Familiarize yourself with discriminatory questions that you do not have to answer, and consult an experienced employment discrimination lawyer if you have been subjected to them By Benjamin T. King Not every question is “fair game” in a job interview. Some questions that prospective employers pose to job candidates in interviews violate the law. What types of questions might you face in a job interview that could infringe on your legal rights? An employer cannot ask you if you have children, if you are married, or if you are pregnant or planning to become pregnant. A question seeking information about your children may constitute Family Responsibilities Discrimination — a type of sex discrimination prohibited by federal law. The question is prohibited because the employer may impermissibly infer from the fact that you have children that you have family responsibilities that may detract from your

commitment to the workplace. Questions on marital status are also forbidden. The New Hampshire Law Against Discrimination provides that an employer cannot refuse to hire or employ an individual because of the individual’s marital status. Similarly, an employer cannot ask if you pregnant, or planning to become pregnant, because such questions constitute pregnancy discrimination. Employers are not entitled to decline to employ an applicant because the employee may require maternity leave or may have child care commitments in the future. Questions about your age also cross the line. Federal law protects workers over the age of 40 from age discrimination, while state law prohibits all discrimination because of age. People interviewing for jobs should also not have to face questions regarding their race,

religion or their national origin. The employer can ask if you are a United States citizen, and can ask you if you can work in the United States, but questions regarding the countries in which you or your parents were born constitute illegal national origin discrimination. If you believe you have been asked illegal questions in an employment interview, you should consult an experienced employment discrimination lawyer to evaluate your rights.

Benjamin King is an attorney specializing in employment law at Douglas, Leonard & Garvey, P.C. in Concord.

Common job interview questions approach is to name an actual weakness, but be sure to follow it up with steps you are taking to overcome that particular shortcoming.

In order to shine during the interview, it’s important to have some idea ahead of time about what you may be asked. Before talking with the hiring manager, prepare by rehearsing — either mentally or out loud — your answers to common interview questions. Even if you aren’t asked these questions directly, having your answers in mind can help you make a good impression overall and give strong responses to the questions that are asked.

Q: Where do you see yourself in five years?

Q: Can you tell me a little about yourself?

Q: Do you have any questions?

This is one of the most common interview questions. Your answer should be brief yet include enough information about your relevant skills and experience that the hiring manager understands how you could benefit the company.

Q: Why do you want to work for our company? Your response should demonstrate that you have researched the organization prior to the interview and believe the job is a good match for your skills.

Q: What are your strengths and weaknesses? A standard among job interview questions, the first part is fairly easy to answer. But describing your weaknesses is a different story. A sound

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With this question, prospective employers are hoping to get a sense of your drive and ambition. While avoiding sounding inflexible, demonstrate your goals for professional growth and career advancement. Ask one or two targeted job interview questions yourself. Inquiring about the position’s growth potential or the company’s long-term objectives, for instance, demonstrates your interest in the position and may shed additional light on the intricacies of the job. As you prepare for the interview, try to put yourself in the hiring manager’s position by giving some thought to what you would ask a candidate. This should prove useful on at least two levels: It gives you another perspective on how to answer, and it helps you see reasons why asking common job interview questions can be helpful to the people doing the hiring. The more you know about the “whys” behind the questions, the easier the “hows” will become when you’re in the position to give answers. — Courtesy of Robert Half


Taking advantage of expanding apprenticeship opportunities Employers are utilizing federal grants to train and hire new workers If you’re looking to change careers, an apprenticeship may be the best way to explore a new industry, and there couldn’t be a better time. In 2017, the Community College System of New Hampshire obtained a $1.2 million U.S. Department of Labor grant to expand apprenticeships in the state. CCSNH is focused on partnering with employers to create apprenticeships in three growing industries: health care, information technology and advanced manufacturing. Apprenticeships can take anywhere from one year to six years to complete. Apprenticeship programs require a minimum of 144 hours (or 18 8-hour days) of classroom learning and 2,000 hours (or 50 weeks) of paid on-the-job training. Apprentices receive a paycheck from day one that increases incrementally as skill levels increase. Upon completing an apprenticeship, individuals can earn up to $60,000 a year. Although classroom learning is provided by the Community College System, most apprenticeship programs do not earn college credit, though some programs do offer college credit. There are scholarships available through ApprenticeshipNH to help apprentices cover the cost of tuition for the classroom component of an apprenticeship, but, in many cases, apprentices’ financial responsibility is minimal, especially considering earnings during the program. And many employers will pay their apprentices for the time they spend in class. Apprenticeship opportunities are dependent on employer participation. LRGHealthcare and Catholic Medical Center have partnered with Lakes Region Community College and Manchester Community College to train medical assistants. Eptam Plastics in Northfield and Granite State Manufacturing in Manchester have partnered with Lakes Region Community College and Nashua Community College to train CNC machinists. Great Bay Community College’s Business & Training Center has announced a new home health aide class scheduled to take place

at the Portsmouth campus in September 2018, as part of Senior Helpers of the Greater Seacoast’s apprenticeship program. The apprenticeship lasts one year, with 144 hours of classroom instruction at GBCC and a starting wage of $12 an hour. Upon completion of the apprenticeship, workers can earn $13 an hour with the opportunity to receive higher hourly wages during high-demand shifts. While apprenticeships may start at the

advanced manufacturing positions is $1,076 per week or $55,952 a year. By 2022, NH ELMI projects New Hampshire will add 6,000 new jobs in IT, which average at $1,033 a week or $53,715 per year. But health care will grow the most, projects NH ELMI, with 20,000 jobs added by 2022. The average weekly earnings for a health care job in New Hampshire is $903 per week or $46,956 a year. If you’re not currently working but want to

New Hampshire is expected to gain about 47,000 new jobs by 2024, and the current annual average number of job openings is expected to reach 31,270 lower end of the salary spectrum, there are opportunities for growth. Employers like Eptam Plastics raise the wage by a dollar for every 1,000 hours completed. Freudenberg Sealing Technologies of Bristol is utilizing the apprenticeship program to assist current employees with gaining new skills to move upward in the ranks and open up entry-level positions. Freudenberg’s program does include credit-bearing classes. And Freudenberg apprentices, which are existing employees, are earning $16 per hour, with the opportunity to earn $17.20 an hour in their third year of the program. There is great growth opportunity in health care, IT and advanced manufacturing. New Hampshire Employment Labor Marketing Information reveals high average weekly earnings for each of the three growing industries. For instance, the average weekly earnings for

be, or have limited education or experience, apprenticeship is your chance to get the skills you need to land a new job or that supervisor position. The ApprenticeshipNH office is staffed by apprenticeship guides from New Hampshire’s community colleges that can help individuals apply for an apprenticeship, set up a training program and navigate any financial questions. And ApprenticeshipNH seeks to encourage applicants from underrepresented populations including low-income individuals, individuals with disabilities, youth, women, veterans, individuals with limited English proficiency, etc. Individuals can apply for apprenticeships at or learn more by contacting Emily Zeien, grant manager of ApprenticeshipNH at 603-230-3526 or Workforce Connection NH 2018 11


Successfully negotiating salary and benefits It’s not a matter of throwing out figures but instead being well informed when it comes to your prospective employer and typical salary ranges for the position By Connie Roy-Czyzowski When undergoing a job search, candidates often wonder, when is it a good time to start asking about compensation? Compensation is typically not discussed until later on in the process, when there is a job offer, but preparing for that moment requires performing research early on. Show up to the interview knowing as much as possible about the job and the company. Knowing the organization, its philosophy and values, and its reputation as an employer (Have they won awards for being an employer of choice?) is a great way to begin. You may even learn some clues about the pay, benefits, opportunities and work environment. And, you might figure out early on whether this employer is a good fit or not! The more background you have about the company, the more confident you’ll be. The initial interview is the time to share your qualifications, show how your background aligns with the job requirements, share your value and answer their questions. It’s also a time to gather information by asking some general questions such as “How are goals and expectations set? How often is progress measured?” If you think it might be a good opportunity, ask for a copy of the job description or information (for example, about benefits) you might take with you to review. Asking these broad questions will show you’re responsible and focused on adding value. After the interview, send a thank you note! It sounds old fashioned, but it will show you want the job, demonstrate you’re polite and considerate, and it’s an opportunity to differentiate yourself and have your name surface as the employer is making a decision about whom to hire. Then what? Now that you know more about the job, it’s time to continue your research. If you’ve applied for a job in local or state government, the salary ranges and benefit offerings are usually publicly available. If 12 Workforce Connection NH 2018

not, there are a number of sites where you can obtain salary data — two of my favorites are the Occupational Outlook Handbook at Bureau of Labor Statistics and Other sources include, Glassdoor and Be sure you have some information about the experience and education levels required for the job you want

so you can make appropriate comparisons. Use a number of sources so your data will be more realistic. Armed with this information, you now have some idea of what to expect. But there’s something else you should be thinking about — what is it YOU want in addition to (or instead of ) a higher salary. Is it a flexible schedule? An excellent benefits package? Telecommuting? Competitive pay? Tuition reimbursement? Time off? List, for yourself, your desired/expected pay, your bottom line pay (the amount you won’t accept any less) and then arrange your list of priorities. Knowing this will help you negotiate a better compensation package for yourself. Let’s assume you get the offer, and now

the employer wishes to know your desired salary. Before you answer this, ask what the company is offering before you state any numbers. Avoid listing any desired or expected salary on the application — simply say “will discuss at interview.” Put off sharing a number as long as possible; instead, ask the company to make an offer. Some states have banned employers from asking about salary information on the application (if you have been paid lower than your worth in the past, that lower pay might keep the next offer lower than it should be). Accepting a job and a salary offer is an important decision, so hold off on accepting it until you’re crystal clear on what the company is offering. Ask for time to review and think about any offer. Call back after you’re clear as to how the offer compares to what YOU want. If you feel you deserve more, ask. “Thank you for your offer; I’d like to consider working for the company, but I’ve done some research and found that the salary level for this position is higher. I’m asking for [your desired pay and/or benefits/time off etc.]. I’d appreciate your considering this request.” Often an employer will come back with a counter offer. If the offer is less than your bottom line, make a proposal. If they won’t budge on salary, ask for something else that’s important to you (see your list of what’s important to you). Remember, if you don’t get your bottom line, you won’t feel good about the offer, and you might want to keep looking until you obtain other offers. Feeling the salary is unfair at the start of your relationship with an employer is not a good beginning.

Connie Roy-Czyzowski is vice president of human resources at Northeast Delta Dental in Concord.


594 Elm Street Milford, NH 03055 603-673-1100

Positions available: Various entry-level and experienced positions are available. Please see our website ( for current opportunities.

Special benefits and perks: Free On-Site Health Clinic For Employees, Spouses and Dependents, Medical Insurance, Dental Insurance, Health Savings Account, Group Life Insurance, Group AD&D Insurance, 401(k) Retirement Savings Plan, Vacation Pay, Holiday Pay, Tuition Reimbursement, MetLife Discounted Insurance, MetLaw Legal Plan, Recreation Committee Discounts and On-Site Employee Restaurant With Delivery Service.

How to apply: Michelle Kulch HR Generalist 603-732-1561


itchiner Manufacturing Co., Inc. has been part of the New Hampshire business community since 1946, when the privately-held company was established in Manchester’s Amoskeag Millyard. Today the company employs more than 700 employees in Milford, where it produces investment castings for the aerospace, defense and automotive industries. Hitchiner is a company that strives for innovation and has developed a number of processes that have reduced manufacturing time, waste and carbon emissions at its facilities. Hitchiner has strong ties to the community and believes that making an investment in its workforce through free on-site health care, apprenticeship programs, tuition assistance for employees and education partnerships will ensure the long-term prosperity of the company.

What we do: Hitchiner Manufacturing Co., Inc. is the preeminent industrial supplier of complete-to-print, high-volume, complex thin-wall investment castings and fully-finished casting-based

subassemblies and components. Leading companies in the automotive, aerospace and other industries around the globe use our casting parts, and rely on Hitchiner to provide volume production, reduced lead times and just-intime manufacturing.

Our ideal candidate: Hitchiner is looking for conscientious, ambitious and dedicated candidates who have an interest in working in a learning environment with ample opportunities for personal growth and advancement.

Why we are a great company to work for: Hitchiner offers competitive pay and generous benefits, free on-site health care and advanced learning opportunities through its full-time employee tuition assistance program and direct learning partnerships with Manchester Community College, Nashua Community College and Keene State College. Hitchiner is a locally-owned company, known for innovation and investment in the community organizations like the Boys & Girls Club of Souhegan Valley.

Workforce Connection NH 2018 13


100 McGregor Street Manchester, NH 03102 603-668-3545

Positions available: • RNs & LNAs in all areas • Surgical & Cath Lab Techs • Patient Service Representatives • Medical Assistants • Phlebotomist / Clinical Lab Assistant • Manager of Finance • Coders • Patient Account Representatives • Cardiac Sonographer

Special benefits and perks: To work at CMC is to be part of a health system that provides the highest caliber of care to patients in a respectful, dynamic and team-oriented atmosphere where your skills and talents are valued. CMC offers a combination of competitive pay, rewards and benefits designed to fit your unique life: • Medical/Dental/Vision/Prescription • Paid Vacation • Wellness Program • Academic Assistance Program • Tax Sheltered Savings Plan (403-B) • Life Insurance • Long and Short Term Disability • Employee Discounts to Select Services • Free Parking • Employee Recognition Programs

How to apply: To apply online, please visit CMC’s Careers page at:

14 Workforce Connection NH 2018


atholic Medical Center (CMC), a member of GraniteOne Health, is one of New Hampshire’s largest medical centers. With a commitment to delivering the highest quality and most advanced health care to patients, our approximately 2,500 employees are dedicated to providing health, healing and hope to all. Caring for the very young to the young at heart, through a variety of health care services and a dedication to community outreach programs, CMC is helping to foster a healthier community, every day. CMC is where heart meets health. As we grow, offering more services and adding hospital units, we invite you to become a part of CMC. It is talent like yours that will help us continue our tradition of providing compassionate care. For all of us, it truly is a work of heart.

What we do: CMC is a health care system comprised of a medical center licensed for 330 beds; The New England Heart & Vascular Institute; multi-specialty and primary care outpatient practices; the Mom’s Place and Special Care Nursery; and numerous clinical affiliations with such organizations as GraniteOne Health, Dartmouth-Hitchcock’s Norris Cotton Cancer Center and Massachusetts General Hospital.

Our ideal candidate: People who value the need to evolve, learn and invent new ways of working will thrive at CMC. Our goal is to keep employees engaged and excited, learning and achieving throughout their career.

Why we are a great company to work for: CMC focuses on continuous improvement, encouraging and empowering exceptional healthcare professionals to affect real change in order to enhance the health of our patients and our entire community.

Internships, apprenticeships and training programs: • Transition to Professional Practice — promotes retention, enhances education and support, reduces turnover, and instills CMC’s mission and values in newly registered nurses. The program also recognizes and reinforces that an individual patient’s preference, values and needs are respected and the patient (or designee) is a full partner in providing compassionate and safe care. • Medical Assistant Apprenticeship Program with Manchester Community College and the Department of Labor. • Coming Soon — LNA & Surgical Technology training programs.

A career that fits your life. More people are turning to CMC for their care than ever before, which is why we’re not only expanding, we’re hiring too!

Take your career to the next level.

. .. .. ..

Opportunities for professional success include: Easy commute—more time for what’s important to you Comprehensive benefits package Flexible scheduling Support for advanced certification Transition to Practice Cutting-edge technologies Compassionate environment

Contact us today for a career that fits your lifestyle. Catholic Medical Center is an equal opportunity employer and we embrace diversity. EOE/M/F/D/V


62 Pleasant Street Laconia, NH 03246 603-524-1212

Positions available: • Bank Services Representative • Commercial Lending Officer • Business Development Officers • Credit Analyst • Branch Manager • Mortgage Lending Officers • Mortgage Loan Underwriter

Special benefits and perks: Our benefits package includes Health, Dental, Life & LTD Insurances and a matching 401(k) Retirement Program, however, BNH provides a variety of unique offerings to its employees. BNH has partnered with Granite State College to offer a 100% Tuition Assistance Benefit to employees enrolled in an approved degree program, allowing for up to 4 courses per year. We offer tuition assistance for other educational endeavors. Reflecting our mission to support the communities where we both live and work, our Volunteer Time Policy allows employees to use paid time to volunteer for the benefit of their community. BNH also provides each employee with a birthday holiday, allowing them a paid day off during their birthday month. To assist our employees with unforeseen medical expenses, our Deductible Advance Program allows staff to request an advance to cover those expenses, repayable via payroll deduction. Pet insurance is also available for our pet lovers!

How to apply: Kathy Nelson AVP - Recruiting & Employee Relations Officer 603-527-3203 16 Workforce Connection NH 2018


laying an integral part in New Hampshire’s growth since 1831, Bank of New Hampshire continues to showcase a strong commitment to the communities across the Granite State, and maintain itself as a strong and stable financial institution. With dedicated and energetic employees who live and work in the communities they serve, the atmosphere of each office is uniquely its own and reflects its specific location around New Hampshire. Bank of New Hampshire is a mutual organization, focused on the success of the bank’s customers, communities and employees, rather than stockholders. Over the past years, Bank of New Hampshire has continued to operate profitably and has grown in size and financial strength. The mission of Bank of New Hampshire endures: “Bank of New Hampshire is the premier, independent, full-service bank in New Hampshire. Our mission is to: • Exceed our customers’ expectations by providing the finest quality customer service in a courteous, friendly and professional manner. • Provide a positive and supportive atmosphere for our employees where they take satisfaction in being part of the Bank of New Hampshire team and take great pride in the bank and in building strong customer relationships and delivering superior customer service. • Support and enhance the communities where we live and work.” The core values at Bank of New Hampshire continue to be integrity, teamwork, excellence, commitment to our employees and communities, accountability, urgency and trust.

What we do: Bank of New Hampshire provides deposit, lending and wealth management products and services to families and businesses

throughout New Hampshire and Southern Maine. With 24 banking offices and assets exceeding $1.5 billion, Bank of New Hampshire is the oldest and one of the largest independent banks in the state.

Our ideal candidate: We seek individuals who take great pride in being part of a team that provides an unparalleled customer experience, with a desire to learn new things and to be challenged. While experience in our industry is helpful, we focus more on the interpersonal fit within the team and the culture as a whole — the ability to develop strong relationships is a must!

Why we are a great company to work for: As a mutual bank we are committed to our customers, employees and the communities we serve, and recognize that greatness comes from more than a competitive compensation package. Our passion for building strong relationships both internally and externally gives employees an opportunity to develop partnerships that not only contribute to the success of the organization and the communities it serves, but to their own growth and development as well.

Internships, apprenticeships and training programs: Our strategy for learning and development is based on the belief that training and education are at the core of our success, and are ongoing. Employees are provided multiple opportunities to learn and grow, and are encouraged to explore opportunities for advancement in their position or into other areas of the bank by taking on higher levels of responsibility or through informal job shadowing, mentoring and exposure to new learning.


15 Technology Way Nashua, NH 03060 603-598-7000

Positions available: We are currently accepting applicants for all related company positions (Sales, Service, Office, Management, Stockroom/ Warehouse), with key areas being in our sales and service department.

Special benefits and perks: If you’ve got hustle, our route representatives get paid for a full day even if they finish earlier than anticipated.

How to apply: Please contact Crown’s HR department at 603-598-7000; option #7 or at employment.html


rown Uniform and Linen Service was founded as a family business in 1914 and has been a leading provider of uniform programs and linen services in New England ever since. We have remained a family owned uniform supplier and are committed to building long lasting customer relationships by providing efficient and cost-effective textile solutions with a personal touch. Additionally, we serve thousands of businesses throughout New England, and after more than 100 years in business, our customers are still our number one priority. We are dedicated to providing the highest quality uniforms and linens in the most cost effective and convenient way. Today, the founder’s grandson Arthur Spilios leads the company while great-grandsons Plato and George Spilios oversee daily operations. Together, they carry on the family tradition of providing superior quality uniforms and linens, with outstanding personal service at an affordable price.

What we do: Crown’s uniform rental service includes weekly pickup and delivery, computerized inventory tracking, expert laundering and professional pressing and repairs for one low weekly rate. Whether you need work uniforms, corporate apparel, health care apparel, linen services, a medical scrubs service or dust control items, we can create a program designed for your specific business needs.

Our ideal candidate: Crown prides itself on the relationship we have with our customers. If you are a relationship builder and place care for the customer you

serve above everything else, this is the right place for you. Candidates that have a strong work ethic, share their observations for improvement and see themselves as an integral part of the organization are welcome!

Why we are a great company to work for: Crown believes that all businesses have a responsibility to the community, their customers and their employees. Our Corporate Social Responsibility strategy includes employment policies that ensure a diverse workforce with a safe working environment, provides funds and materials for victims of disaster, and promotes sustainable business practices through recycling, waste reduction and lower resource consumption. Our commitment to improvement has led us to certification with the Healthcare Laundry Accreditation Council, and our work with The Laundry Environment Stewardship Program, The Sustainable Business Leader Program and the TRSA Clean Green Program has earned Crown a 2012 Boston Green Award.

Internships, apprenticeships and training programs: Crown does a lot of its own industry specific, in-house training. We have individuals within our management and leadership team that have many years of working experience in this industry and we have leveraged those individuals to create a one-of-a-kind training program with hands-on experience. In addition, we have yearly professional development courses assigned through our new Learning Management System to keep everyone informed and up to date in their roles.

Workforce Connection NH 2018 17


1 Medical Center Drive Lebanon, NH 03756 603-650-5000

Training Opportunites: The Dartmouth-Hitchcock Workforce Readiness Institute offers training programs for: • Pharmacy Technicians • Medical Assistants • Patient Service Representatives • Licensed Nurse Assistants • Surgical Technologists • Ophthalmic Assistants

Employee benefits: D-H is committed to the health and well-being of our employees and our community. We believe it is vital to the success of our organization. Benefits available to our employees include: • Health, life, dental and long- and short-term disability insurance • Earned time off / vacation time • Retirement plans • Tuition assistance • Continuing education time and monies • Employee Assistance Program • And more!

Learn more and apply: E-mail: Website:


ould you like to make a difference every day? Do you like working with people and being a valued member of a team? The Dartmouth-Hitchcock Workforce Readiness Institute (D-H WRI) offers a number of training opportunities to help you launch or advance your career in health care. Some of these programs are offered at little or no cost to participants, with full-time employment opportunities for successful graduates. As New Hampshire’s only academic health system, we support a culture of continuous learning, value diversity in our workforce and are committed to welcoming learners into our teams.

About us: Dartmouth-Hitchcock (D-H) is a nonprofit academic health system serving a population of 1.9 million in New Hampshire and Vermont. Anchored by Dartmouth-Hitchcock Medical Center, its flagship hospital, D-H provides access to more than 1,200 primary care doctors and specialists in almost every area of medicine. Dartmouth-Hitchcock’s Norris Cotton Cancer Center is one of only 49 Comprehensive Cancer Centers in the nation; and the Children’s Hospital at Dartmouth-Hitchcock is New Hampshire’s children’s hospital. Our mission is to advance health through research, education, clinical practice and community partnerships, providing each person the best care, in the right place, at the right time, every time.

Our ideal candidate: Helping people is important to you. You are willing to go above and beyond to care for patients and fellow team members. You have a positive, can-do attitude. You are curious and have a desire to learn and participate. You know when to ask for help and are willing to listen and grow from feedback. 18 Workforce Connection NH 2018

Why D-H is a great company to work for: Our mission is to care for the people in our communities. Not only do we care for our neighbors, friends and families, we care for each other. It is inspiring to work with people dedicated to this mission. Our teams are committed to continuous improvement and lifelong learning through career development, cutting-edge medical research and working with patients on their personal health journies.

How to get started: Visit to see the 2018 program schedule and application information. We encourage you to learn about the different programs offered and career opportunities for graduates. Program information sessions are held through the year, and at these events we aim to provide you with all the information you need to decide whether this is the right career step for you. Most of our programs are offered at little or no cost to you, and many are college-credit bearing. Regardless of whether you have always been interested in health care, or are just starting to explore it — we welcome you to apply.

ARE YOU READY TO START OR ADVANCE YOUR CAREER IN HEALTH CARE? Pharmacy Technicians Medical Assistants Patient Service Representatives Licensed Nurse Assistants Surgical Technologists Ophthalmic Assistants

325 100%


Medical Assistant Apprenticeship Program.

Svetlana Gerace, Pharmacy Technician

be starting a career where I’m learning more every day and have the opportunity to help people. I wake up wanting to go to work.”

“In the D-H Pharmacy, every day is

~ Cheyenne Armstrong, Former Medical Assistant Apprentice

Before moving to the United States, Svetlana had worked in healthcare in her native country – Russia. This experience taught her that she enjoyed working in the intense,

individuals have been trained through a D-H Workforce Readiness Institute program.

a patient, she could see that D-H was a place that valued learning and when she heard about the Pharmacy Technician Apprenticeship Program she leapt at the chance to participate.

of graduates have been placed in roles at D-H or D-H Member Hospitals.


of D-H apprentices are veterans.


of D-H program graduates plan to continue their education.

“I have two kids at home and no time to spare. Time constraints between work and home life didn’t allow me to further my education. The D-H Surgical Technology Training Program opened doors into a new career I didn’t know existed. I am excited for what the future holds.” ~ Bethany LaHaye, Current Surgical Technologist Apprentice

work interesting!”

As an apprentice, Svetlana learned how to process prescription requests, manage inventory control and prepare IV medications. Since completing her apprenticeship Svetlana has transferred to the chemotherapy compounding room within the Dartmouth-Hitchcock Norris Cotton Cancer Center. Her advice for future apprentices, “Ask questions. Be present. The opportunities provided from this program are abundant!”

Contact us for more information about our programs and to apply.


Corporate Office 3 Eastgate Park Road Belmont, NH 03320 800-283-7453

Positions available: • Truck Drivers • Heavy Equipment Operators • Paving Utility Person • Traffic Coordinator • Plant Utility Person • Mechanics • Quality Control Technicians • Project Superintendents • Lead Mechanic • Parts Runner • Tri-axle Driver • Distributor Driver • Pipe Foreperson • Plant Utility Person

Special benefits and perks: • Year-round Health Benefits • Yearly Bonus • Car & Cell Phone Discounts • Overtime after 8 Hours

How to apply: Krystal E. Miller, MBA Human Resources Manager 603-527-5199

20 Workforce Connection NH 2018


he largest asphalt and aggregate producers in New England — five generations and 146 years strong. The company’s operations have expanded to include divisions in aggregate production, asphalt grinding, reclamation and a heavy highway division that handles earthwork, pipe installation and site work.

Why we are a great company to work for:

What we do:

Internships, apprenticeships and training programs:

Pike currently operates quarries, aggregate crushing and hot mix asphalt production facilities throughout Maine, New Hampshire and Vermont providing specification products for all state and FAA applications.

Our ideal candidate: Pike is looking for safety minded, hardworking and dedicated individuals.

Pike has doubled in size in the last ten years and currently employs over 800 people throughout Maine, New Hampshire and Vermont. It is the dedication, knowledge and quality workmanship of our employees that makes Pike Industries such a great company.

Pike hires college students to work as interns each summer. Through an organized and structured process, the interns will be exposed to and trained on many aspects of our business operations. The intern will be paired with an experienced employee to learn about Pike’s operations.


95 Sundial Ave. Manchester, NH 03103 800-225-0180

Positions available: We offer Professional, Sales, Supervisory, Managerial, Manufacturing, Distribution, Maintenance, Quality Control, Technical, Clerical and Administrative positions, all which require employees with unique talents who take pride in their work. We strive on innovation and curiosity and this truly sets us apart from the competition. Our teams are committed to the growth of our business, are successful as individual contributors and are passionate about working on a team that has fun together while working toward achieving one common goal.


elcro Companies is a technology-driven, global organization providing fastening solutions that solve problems in simple, elegant and surprising ways for businesses and consumers around the world. We have a heritage of innovation spanning more than 50 years and own over 400 active patents and numerous trademarks, including the VELCRO® trademark, which is registered throughout the world.

What we do:

Velcro Companies offers a competitive benefits package including paid vacation and paid holidays, 401k, tuition reimbursement, medical, dental, vision, a cutting edge wellness program, disability, life insurance and flexible spending accounts. In addition, Velcro Companies offers an Employee Assistance program that includes support such as Work Life Services, Legal Services and Financial Services to name a few. On-the-job training is a priority and ensuring the safety of all of our employees, our greatest assets, is our number one objective.

Velcro Companies is a leader in industrial, consumer, medical, military, transportation, construction and personal care markets with our innovative fastening solutions. Our extensive product line includes traditional hook and loop fasteners in addition to woven, knot and molded products suited for a wide range of applications. VELCRO® Brand products are used in everything from roof panels to diapers. What is today an integral part of popular culture, fashion and common home goods was invented on serendipity, inspired by a routine hike in the woods. VELCRO® Brand fasteners have evolved extensively over the years. They accompanied the first man on the moon, securing components of Neil Armstrong’s space suit during his famous 1969 trip. Today they are found on top brands of diapers, are featured in automobiles and medical devices, and used in personal care, apparel and consumer packaging. VELCRO® Brand hook and loop secures the AstroTurf at a professional football stadium and secures KEVLAR® plates in U.S. military apparel.

How to apply:

Our ideal candidate:

Special benefits and perks:

Please visit and go to our careers page for more information.

Velcro Companies values employees who work safely, treat people with respect, focus on our

customers (internal and external), maintain the highest integrity and strive for excellence. If you are looking for a fast paced, dynamic environment that provides on-going challenges, the ability to achieve professional growth and continuous learning, and are interested in working with dedicated employees, then apply and work on a team that strives to employ the best people to produce the best products.

Why we are a great company to work for: Manufacturing and professional employees play an integral part in making every aspect of our products. Upon hire, you will work in an environment with talented, ambitious, passionate people, and you will have the opportunity to grow both professionally and personally. We also offer competitive benefits for employees. Whether you are seeking a manufacturing or professional position, your career with Velcro Companies will result in much more than a job!

Community Engagement: We believe that a focus on social, environmental and economic responsibility should be at the core of a business, contributing deeply to the health of an organization. Everyone deserves the foundational elements of education and our efforts are designed to promote literacy (reading programs with the Fisher Cats and Boston Bruins), early childhood and youth education and address poverty. In addition to capital donations at the corporate level, our employees share their time and energy to make our efforts successful. Velcro Companies and its employees are one of the largest contributors to the United Way in the greater Manchester, N.H. area.

Workforce Connection NH 2018 21


37 Loudon Road Pittsfield, NH 03263 603-435-8323

Positions available: • Experienced Mechanics (to work on sewing machines, electronic cutters and other production equipment). • General Manufacturing positions (Cutting, Stitching, Inspection, Warehouse, Shipping/Receiving, etc.). • Limited second shift opportunities (mostly in Cutting). • We also periodically have openings in Accounting, IT, HR, Technical Services/Lab, Customer Service, Manufacturing Support, and other Office and Professional areas.

Special benefits and perks: Comprehensive benefits package, including health, dental, paid time off, 401(k) with company match, ten paid holidays and more. Several flexible daytime work schedules are available, which allow employees to finish their shifts by mid-afternoon.

How to apply: Email or come in to fill out an application.


he mission of MSA and Globe is to help men and women work in safety so that they, their families and their communities may live in health throughout the world. Globe invented and holds the patent for a three-layer firefighter suit that remains the basic construction concept for structural firefighter suits in the industry. Today Globe is the largest manufacturer of firefighter protective clothing in the world, selling through a network of distributors in 82 countries and to military customers worldwide. More firefighters in North America depend on Globe protective clothing than any other brand. Globe operates two plants, building firefighter protective clothing (Pittsfield, New Hampshire and Ada, Oklahoma), and one that builds firefighter boots (Auburn, Maine). The

New Hampshire plant is also Globe headquarters, which employs 320 skilled employees, and incorporates the latest manufacturing technologies available today. Founded in Lynn, Massachusetts in 1887, Globe moved to New Hampshire in 1901. In 2017, the company was acquired by MSA Safety, Inc., headquartered in Cranberry Woods, Pennsylvania.

What we do: Globe designs and manufactures firefighter protective clothing, also known as turnout gear. All turnout gear is custom made to order in each fire department’s choice of style, materials and options. With thousands of options and many materials and colors to choose from, Globe currently makes over 1.5 million different configurations of turnout gear. Globe is recognized for its tradition of innovation, quality and manufacturing excellence.

Our ideal candidate: Successful applicants will be passionate about our mission and committed to safety on every level. Good attendance and willingness to help wherever needed are very important.

Why we are a great company to work for: We are a creative and innovative company, offering internal advancement, on-the-job training and a great working environment.

Internships, apprenticeships and training programs: For most positions, we offer on-the-job training. We occasionally hire interns during summers and college breaks.

22 Workforce Connection NH 2018



50 Commercial Street, Suite 3S Manchester, NH 03101 1000 North Cameron Street, Suite 500 Harrisburg, PA 17103 866-267-9894

Positions available: • • • • •

Product Marketing Manager Senior Systems Administrator Senior Business Analyst Software Engineer IT QA Data Specialist

Special benefits and perks: The benefits of working at Geneia go beyond health, vision and dental care (although we have all three). Equally important are culture, co-workers and the knowledge that your work is valued and valuable. In addition to competitive salaries and an annual performance-based incentive plan, Geneia benefits include: • 401K plan with employer contribution • Health insurance plan coupled dental and vision coverage • Health Savings Account (HSA) • Flexible Savings Account (FSA) • Generous paid time off right from the start • Tuition assistance • Relaxed atmosphere • Remote work options • Beautiful, bright work environment • Culturally diverse, inclusive workplace • Work alongside talented and passionate people dedicated to solving important and complex healthcare problems

How to apply: Pedro Rodrigues, Corporate Recruiter our-careers 24 Workforce Connection NH 2018


eneia is a healthcare analytic solutions and services company that focuses on improving systems to support personalized, patient-centered care. We help clients improve outcomes, lower costs and restore the Joy of Medicine to physician practice. Our technology, education and training, insights and clinical services simplify the evolution to value-based care and drive alignment and collaboration among healthcare providers, health plans and employers.

What we do: We are a team of nearly 200 passionate professionals who believe the healthcare system can and should function better in support of improved health, and that those working directly with patients — providers, health plans, employers — should be able to more easily collaborate around shared values and goals. Specifically, we accomplish our mission through: The Theon® platform — our analytics, insights and care management platform that delivers key insights into performance, risk, cost and utilization, and has predictive capabilities that guide early and targeted interventions to improve outcomes for health plans, employers and physician systems. The @HomeSM remote patient monitoring program, which combines predictive analytics, state-of-the-art remote monitoring technology, and in-home care management and clinical support to better manage chronic conditions. Clinical Services with National Committee for Quality Assurance (NCQA) Accreditation, for active management of client populations. Our clinical team directly coordinates care and provides a variety of services and support, including health-and-wellness programs and

initiatives for health plans and employers, as well as patient outreach to close care gaps for hospital and provider systems. Training and education through the Geneia InstituteSM, is helping to develop the future healthcare workforce through in-person, virtual and on-demand online training in population health management.

Our ideal candidate: Those who thrive at Geneia are innovative, driven and passionate about solving problems in healthcare. They are self-motivated, hard-working and find success within collaborative and creative environments. We believe in where we are going individually and as an organization.

Why we are a great company to work for: We base our hiring practices on finding the right cultural fit. We believe synergy between diverse contributors is the path to great innovation. Geneia values and hires for perseverance, initiative, responsibility and collaboration. Geneia’s physical spaces reflect, inspire and support our culture. For us, that means lots of natural light, views and glass for everyone. We do great work with great people.

Internships, apprenticeships and training programs: We offer summer internships within: • Data science • Software development • Health education & wellness


1 Sundial Ave., Suite 301 Manchester, NH 03103 800-269-6500

Positions available: • Ready Mix Drivers • Customer Service/Dispatch • Batcher • Loader Operator

Special benefits and perks: • Comprehensive medical, dental and disability benefits programs • Cell Phone & Vehicle Discounts • Tuition Reimbursement • Overtime after 40 hours

How to apply: Krystal E. Miller, MBA Human Resources Manager 603-527-5199


ith multiple plant locations in New Hampshire and Southern Maine, Redimix Companies is ready to serve your needs, whatever the project: residential, home improvement, bridge/highway or commercial/ industrial. We are the leading Redimix company in New England.

What we do: Redimix Companies offers quality ready-mixed concrete designed per customer specifications and delivered in a timely manner via our vast network of convenient manufacturing locations.

Our ideal candidate: Safety minded and hardworking individuals who are ready to go above and beyond to best serve our customers.

Why we are a great company to work for: Our employees make Redimix Companies a great place to work. They set us apart from our competitors. They go above and beyond, do whatever it takes and make it happen every day. These traits are common among those who work at Redimix Companies and if this sounds like you, we encourage you to apply to work with us.

Internships, apprenticeships and training programs: Redimix hires college students to work as interns each summer. Through an organized and structured process, the interns will be exposed to and trained on many aspects of our business operations. Each intern will be paired with an experienced employee to learn about Redimix’s operations.

Workforce Connection NH 2018 25


89 No. Main Street Concord, NH 03302-2826 603-223-2716

Positions available: AVP Financial Advisor — Meredith; Branch Services Manager — Plymouth; Branch Services Supervisor — Moultonborough; Branch Services Representative — Hooksett, Ashland, Plymouth, Laconia, Portsmouth; Cyber Security Analyst — Meredith; Deposit Operations Representative — Meredith; Digital Banking Representative — Concord; Teller — Bow, Ashland, Concord, Laconia, Contoocook; VP Commercial Loan Officer — Nashua

Special benefits and perks: • Competitive salaries • Health, dental and life insurance • Supplemental benefits • Flexible Spending Accounts • Long-term Disability Insurance • 401K and Defined Benefit retirement plans • Vacation, sick and personal time • 10 paid holidays per year • Free personal checking account • Bonus plan • Wellness programs We are an Equal Opportunity Employer, which includes women, protected veterans and individuals with disabilities.

How to apply:

26 Workforce Connection NH 2018


ew Hampshire Mutual Bancorp (NHMB), a mutual holding company, was formed in 2013 when two New Hampshire-based community banks, Merrimack County Savings Bank (the Merrimack) and Meredith Village Savings Bank (MVSB) formally affiliated — the first relationship of its kind in New Hampshire. This strategic partnership positioned the banks to leverage each other’s strengths as they worked together to advance a shared vision of maintaining and enhancing their community banking standards and values. MillRiver Wealth Management joined as a third subsidiary of NHMB in 2015, combining the financial advisory divisions of MVSB and The Merrimack. NHMB combined assets total more than $1.7 billion.

What we do: Through the mutual holding company structure, these two well-capitalized, healthy, independent community banks and one wealth management firm have positioned themselves to optimize the strengths and competitive advantages of each organization. With greater combined resources, the overall company can best serve customers with significantly greater loan capacity, leading-edge products and services, and enhanced technology-based delivery systems.

Our ideal candidate: At New Hampshire Mutual Bancorp, we know strong relationships and exceptional customer service are what keeps our customers coming back. Our employees are a top priority, and it is evident every day by our pride in being part of a team. We are looking for star performers with a commitment to teamwork who are looking for an organization that will exceed their expectations.

Why we are a great company to work for: NHMB and its subsidiaries offer high potential individuals with diverse banking/business talents and aligned cultural values exciting career opportunities in many disciplines and across all subsidiaries. As a growing, well-established New Hampshire employer, NHMB has locations throughout the state, highly recognized brands and strong reputations within the community banking industry that provide exciting, diverse job and career growth opportunities for our 360 employees.

Other training and development: Specialized training programs, professional development and career growth opportunities.

Join this year’s “Best Employer”

If you are interested in a career opportunity working for an organization that values its employees and emphasizes teamwork, customer service and community, consider a career with New Hampshire Mutual Bancorp. We offer generous benefits and are currently hiring for full and part-time positions throughout our organization. For details about open positions, visit

We are an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disability. NHM031418B_WorkforceConnectionsAd_8_125x10_875.indd 1

3/16/18 9:20 AM


815 Elm Street Manchester, NH 03101 603-935-8282

Positions available: • Insulation Installer • Spray Foam Installer • Blown Insulation Installer • Gutter Installer • Garage Door Installer • Fireplace Installer • Delivery Driver • Warehouse Associate • SDSM Installer • Waterproof Installer

Special benefits and perks: To work at IBP is to be part of a dynamic, fast growing company specializing in the sale and installation of a wide range of building products. IBP offers a competitive pay, rewards and benefits designed to compensate your talent, hard work and dedication: • Medical/Dental/Vision • 401K with company match • Paid Vacation • Paid Holidays • Competitive Pay • Bonuses (if applicable) • On-the-Job Training • Paid Certification (if applicable) • Short & Long term Disability • Accident Insurance • Life Insurance • Opportunity for growth and advancement


BP is one of the largest insulation installers serving the U.S. residential new construction market with 135+ locations serving the 48 continental United States. IBP has successfully grown through acquisitions and we continue to do so. The success of IBP is tied to the people at the local branches (Builders Installed Products, Superior Insulation, Overhead Door). Each acquisition brings strong customer base and talented local management, sales and installation teams. Their relationships, knowledge of the market and customer-focus are key to our successful strategy. While we service customers nationally, it’s the one-to-one relationships that our branch staff develop at the local level that bring the greatest value to our customers and our company.

What we do: IBP manages all aspects of the installation process for our customers. We specialize in installing all types of insulation including fiberglass, spray foam, cellulose and radiant barrier from industry leading manufacturers. Although installing insulation is our niche, we

are also a leader in installing garage doors, rain gutters, closet shelving, shower doors, mirrors, fireplaces, and bath and door hardware.

Our ideal candidate: People who want to become part of a growing company with the opportunities to learn new skills and build a career at our local branches, Builders Installed Products, Superior Insulation and Overhead Door.

Why we are a great company to work for: With more than 6,000 employees nationwide, IBP is committed to fostering a positive work environment that encourages professional growth and fulfillment. We are committed to hard work, respecting each person as an individual, and we believe in dealing with people honestly, in an atmosphere of mutual trust.

Internships, apprenticeships and training programs: • Insulation Installer Apprenticeship Program • Garage Door Installer Apprenticeship Program • Coming Soon: Fireplace Installer Apprenticeship Program

38 Locke Road #1, Concord, NH

31 Brandywine Road, Tamworth, NH

How to apply: Dolly Anderson Talent Acquisition Manager Email resume to: 28 Workforce Connection NH 2018

51 Industrial Park Drive, Westmoreland, NH 48 King Street, Auburn, NH

Start a new career with... Builders Installed Products, Overhead Door, or Superior Insulation, a part of the IBP (Installed Building Products) family of companies.

SOLID Pay & Benefits STABLE Industry STRONG Opportunity Our mission to be the leading installer in every market we serve is driven by three principles: personal integrity, customer satisfaction and a passion for exellence. IBP is growing rapidly and today is one of the largest insulation and other building product installers in the nation. With your help, we intend to continue this growth and excellence by providing unequaled quality and service. We are an organization that has established an outstanding reputation for quality products and ser-

vice. Credit for this goes to every one of our employees. We trust you too will find satisfaction and take pride in knowing that your quality work makes a difference. IBP is committed to doing its part to provide you with a productive, challenging, and rewarding work experience. Are you ready to join us? Apply now!

IBP is an Equal Opportunity Employer


21 Water St. Claremont, NH 03743 603-448-8880

Positions available: Red River is growing! We have over 22 divisions, and are continuously recruiting the finest IT, Sales and Operational employees. If you are interested in learning more about our openings, or to connect with us, check out our career page — company/careers. If you see something of interest, be sure to apply and include a cover letter for us to learn more about you and your interest in Red River.

Special benefits and perks: Red River values all our employees and wants them to be at their best. For this reason, we provide a suite of programs and benefits to help you achieve your professional, financial and well-being goals throughout your career with Red River. We offer benefits to keep you fit, like health and dental insurance; those that allow you to have fun with generous time off and referral programs; and competitive wages that help employees experience financial well-being. Technology is ever-changing, therefore, as an employee at Red River, you continue to learn and grow with benefits like tuition reimbursement and continuing education opportunities.

How to apply: Submit application, resume and cover letter at For accommodation, email or call 603-448-8880. 30 Workforce Connection NH 2018


ed River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government in ways previously unattainable. Red River serves organizations well beyond traditional technology integration, bringing more than 20 years of experience and mission-critical expertise in security, networking, analytics, collaboration, mobility and cloud solutions. Learn more at

What we do: At Red River, we reimagine the possibilities of technology to enable organizations to transform beyond the expected. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

Why we are a great company to work for: • We work with purpose, looking to disrupt the status quo in meaningful ways. • We act with integrity, showing respect for all and demonstrating our commitment to ethics. • We value collaboration and work as a team to accomplish goals. • We elevate creativity, and support curiosity to reimagine the use of technology. • We have a strong work ethic, and seek continuous improvement in all we do. • We embrace philanthropy, working together to drive positive change and lasting impact within communities around us.

Internships, apprenticeships and training programs: Red River Services and Sales Operation Academy Programs are accelerated development programs designed for recent college graduates with technical and business degrees and those looking to enter a career in IT services or sales. The internship program at Red River is designed as an ongoing experience with college students entering their junior and senior years of college. The spaces are strategically matched between Red Rivers business units and the student’s desired path.

Community engagement: Red River is more than a local employer. We have an established 501(c)(3) charitable organization with a dual mandate and mission, the Red River Charitable Foundation (RRCF). RRCF promotes and encourages students to continue their studies in the fields of science and technology as well as supporting US military veterans transitioning to civilian life. RRCF provides opportunities for students in middle school through college interested in science, technology, engineering and math with scholarships, internships, mentoring and donations of IT equipment. RRCF supports veterans and their families by providing technology, career counseling and mentorships as well as emergency monetary assistance as they integrate back into our community.

Open the Door to Opportunity, Impact & Change!

Join our dedicated team and make a helping people with needs to gain greater independence. A variety of exible available.


Workforce Connection NH  
Workforce Connection NH