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ENTERPRISE 2018 The Annual Magazine of the Business & Industry Association — New Hampshire’s Statewide Chamber of Commerce

Annual Magazine of the Business & Industry Association — New Hampshire’s Statewide Chamber of Commerce • 2018


Building the Future Manufacturers Drive NH’s Economic Future Training the Next Generation of Skilled Workers What’s Pushing up Electrical Rates? Slowing the Rush to Overregulate Emerging Contaminants

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WELCOME Message from the Chair The Business and Industry Association, New Hampshire’s statewide chamber of commerce, is pleased to welcome you to our third annual Enterprise magazine. Whether your company is a current or future BIA member, we hope you find this magazine thought-provoking and informative. In this issue you’ll read about the many efforts underway to improve the quality of New Hampshire’s workforce, how our electric grid works, concerns over policy on emerging contaminates, and the importance of manufacturing to the state’s economy. Founded in 1913, BIA has been shaping public policy in the state for more than a century. Our dual mission is to improve the state’s climate for job creation and strengthen New Hampshire’s economy. Our members, along with BIA’s professional staff, continuously engage in guiding state legislation and regulations that impact New Hampshire businesses and their ability to thrive in the state, national and global marketplaces. As New Hampshire’s only statewide, broad-based business advocate, our public policy work on behalf of our members has resulted in remarkable success. See our Legislative Scorecard and Victories & Defeats for NH Businesses on BIA’s website,

BIA members employ 89,000 Granite Staters, nearly one out of every seven private sector workers in the state. Our members come in a variety of sizes, geographic locations, and product and service offerings. Not only do we represent many of New Hampshire’s largest employers in manufacturing, financial services and health care, we also represent small and medium-sized businesses such as technology firms in computer hardware and software; biotechnology; environmental and engineering consulting practices; legal and accounting firms; professional services firms and agencies; premier lodging and tourism establishments; and many other types of businesses and employers. While we’re proud of our large members, many people are surprised to learn that nearly 70% of our members have an annual payroll under $3 million. In addition to our public policy advocacy work, BIA serves its members and the broader business community by hosting many important conferences and events throughout the year on substantive topics of interest including energy costs and reliability; environmental compliance matters; labor regulations; health care quality, access, and cost; workforce availability and skills; and much more. These

events offer unique opportunities to learn, and engage in relationship-building and networking with business and opinion leaders from throughout the state. Again, on behalf of the Business & Industry Association, please enjoy this issue of Enterprise. Thank you to our members for your ongoing support and dedication. Sincerely,

Tom Sullivan Chair, BIA Board of Directors Senior vice president of operations Sturm, Ruger and Co. Inc.

BIA staff members, back row: Jim Roche, president; Kevin Flynn, Director of Communications & Public Policy; Christine Ducharme, Vice President of Membership Development; Amanda Savage, Executive Assistant & Construction Sector Partnership Advisor; Shirley Streeter, ​Executive Assistant to the President; David Juvet, Senior Vice President of Public Policy; Lora McMahon, Director of Events and Communications. Front row: Sara Colson, Director of Workforce Accelerator 2025; Stefanie Lamb, Vice President of Public Policy; Jane Tewksbury, ​Senior Vice President of Operations & Finance. (Photo by Corey Garland Photography)



Manufacturing leads New Hampshire’s economy. . . . . . . . . . . . . . 16 Building New Hampshire’s workforce. . . . . . . . . . . . 22

22 On the cover: Graphicast President Val Zanchuk works with intern Anthony Clark, 18, of ConVal Regional High School. (Photo by Kendal J. Bush Photography)

Getting into the electric grid . . . . . . . . . 28 Slowing the rush to overregulate emerging contaminants. . . . . . . 34

122 North Main Street, Concord, NH 03301 603-224-5388 • Jim Roche President Kevin Flynn Director of Communications


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150 Dow Street, Manchester, NH 03101 603-624-1442 •

14 � �� setting BIA’s public

Sharron McCarthy President & Publisher Kimberly Lencki Advertising Sales Director Ronnie Schlender Sales Executive Jodie Hall Production Manager & Designer Bill Burke Managing Editor, Custom Publishing Mista McDonnell Office Manager

policy priorities

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©2018 Business and Industry Association of New Hampshire. All rights reserved. Reproduction in whole or in part without permission is prohibited. While every effort has been made to ensure the accuracy of the information obtained in this publication, BIA of NH will not be held responsible for any errors that occur.




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Tax and financial planning and consulting for Businesses and their Owners Richard J. Maloney, CPA, ABV

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E-Mail: 4 | ENTERPRISE 2018



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Members can network with state department heads and regulators at Meet the Commissioners and Executive Councilors. Enjoying the reception are David Juvet of BIA and Alex Phelps and Larry Major of Pike Industries.


Heather Tebbetts of Liberty Utilities, Jose Luna of the NH Commission for Human Rights, and Susan Fleck of Liberty Utilities have a discussion at BIA’s Meet the Commissioners and Executive Councilors


Stephen Heavener and Chris Wellington of Capital Regional Development Council and Richard Grogan formerly of the NH Small Business Development Center get together at BIA’s Thirteenth Annual Small Business Day.


Steven Hinchee, Helen Ash, and Amy Sharp of TD Bank discuss financing options with attendees of BIA’s Thirteenth Annual Small Business Day


BIA members get to meet state lawmakers at Welcome Back Legislators in Concord. Kevin Kennedy and Jan Sorrentino of Maloney & Kennedy talk with Representative Timothy Lang Sr. of Sanbornton.


Enjoying BIA’s Welcome Back Legislators are Donna Gamache of Eversource Energy, Ellen Scarponi of Consolidated Communcations, and Gina Powers of Rath, Young and Pignatelli.

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Attendees get a full serving of politics at the annual Croissants & Crossover. The panel included Adam Sexton of WMUR, Casey McDermott of NHPR, and Bob Sanders of NH Business Review.


Participants discuss the state of the market at the annual BIA Energy Symposium.


Mike Wimsatt of NH Department of Environmental Services moderates a panel on emerging contaminants at BIA’s New Hampshire Hazardous Waste and Contaminated Sites Conference.


AA/EOE & We Encourage Priority Referral of Protected Veterans Under VEVRAA


Tim Warr of National Response Corporation and Steven and Julie Shope of Exeter Environmental Associates network at BIA’s New Hampshire Hazardous Waste and Contaminated Sites Conference.


Former Senator Judd Gregg shakes hands with Val Zanchuk of Graphicast. Senator Gregg spoke to BIA members on What Happens Next: Government in 2018.


U.S. Senator Maggie Hassan addresses BIA members at her Washington Briefing for NH Business Leaders.

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Shaping Success




All the cool people are at BIA’s 104th Annual Dinner, Lifetime Achievement, and New Hampshire Advantage Awards. Pam Hall of Normandeau Associates, Dan Weeks of ReVision Energy, and Stefanie Lamb of the Business and Industry Association enjoy the networking reception. Charlotte Casey of Sig Sauer and Pauline Juneau and Lisa Ford of Bank of New Hampshire get together at BIA’s 104th Annual Dinner, Lifetime Achievement, and New Hampshire Advantage Awards.


Former USNH chancellor Ed MacKay addresses the crowd after receiving BIA’s Lifetime Achievement Award. Former Governor John H. Sununu was also honored with a Lifetime Achievement Award.


Cathy Duffy-Cullity accepts the New Hampshire Advantage Award on behalf of Girls Inc. at BIA’s Annual Dinner



Members discuss public policy with lawmakers and regulators at BIA’s Third Annual NH Leadership Summit. Attendees included David Collins of RYP Granite Strategies, Sen David Watters, Sen Kevin Avard, Sen Jeff Woodburn, and Chris Hodgdon of Comcast. Peter Frid of NHPBS has a discussion with Sen Martha Fuller Clark and Safety Commissioner John Barthelmes between breakout sessions at BIA’s NH Leadership Summit.

for NH Business Gallagher, Callahan & Gartrell provides legal and government relations services to local, regional, national and multi-national businesses, as well as non-profits, municipalities and individuals. We pride ourselves on being part of your strategic solution by offering value-added counsel to help shape your success. “Shaping Success” is not just a slogan, it’s our goal in serving you. Awarded metropolitan first-tier “Best Law Firms” rankings for 2018 by U.S. News – Best Lawyers® (Concord, NH) in: n Administrative / Regulatory Law n Litigation – Construction n Banking and Finance Law n Litigation – Land Use & Zoning n Corporate Law n Mediation and Arbitration n Commercial Litigation n Personal Injury Litigation – Defendants n Financial Services Regulation Law n Real Estate Law

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Panelists discuss workforce options for veterans, disabled adults, seniors, and immigrants at BIA’s Focus on Public Policy Series, presented by Lincoln Financial Group. Pictured: Civilian Aide to the Secretary of the Army for New Hampshire Peter Burdett, Tika Acharya of the Bhutanese Community of NH, Todd Fahey from AARP, Vocational Rehabilitation State Director Lisa Hinson-Hatz, and Tina Sharby from Easter Seals. Jessica O’Connor of DartmouthHitchcock Medical Center and Jessica Rodriquez Boudreau of Reaching Higher NH join the discussion at BIA’s Focus on Public Policy Series. Governor Chris Sununu takes questions from the audience at BIA’s Annual Business Meeting and Above & Beyond Awards. Val Zanchuk and past chair Linda Fanaras present a BIA Above & Beyond Award to Bill Burke of McLean Communications. Over 120 golfers hit the links at the 22nd Annual BIA Golf Classic presented by Comcast Business at the Concord Country Club. Among the many foursomes at BIA’s Golf Classic were the team from Citizens Bank. Here are Joe Alberghini, Joe Carelli, Jeremy Veilleux, and Chris Hussey.

BIA EVENTS 2018-2019 CALENDAR June 11

23rd Annual BIA Golf Classic Concord Country Club, Concord

June 13-21

2018 Business Roundtable Discussions Full schedule at

October 24

105th Annual Dinner, Lifetime Achievement and NH Advantage Awards Celebration The Manchester Downtown Hotel

November 2

16th Annual Governor’s Advanced Manufacturing and High Technology Summit Grappone Center, Concord

November 7 BIA Forum on Workforce Housing Grappone Conference Center, Concord November 18 & 19 NH Leadership Summit Mountain View Grand Resort, Whitefield December

2018 NH Energy Symposium The Manchester Downtown Hotel


Meet the Commissioners and Executive Councilors Centennial Hotel, Concord


Meet the Legislature Holiday Inn, Concord


14th Annual Small Business Day Concord

March Croissants and Crossover Concord May BIA Annual Business Meeting & Member Reception Manchester Downtown Hotel May

NH Hazardous Waste & Contaminated Sites Conference Manchester Downtown Hotel

All events and dates are subject to change or cancellation. For questions, contact Lora McMahon at 603.224.5388 x101 or go to

ENTERPRISE 2018 | 13

GETT I NG i n v o lv e d

setting BIA’s public policy priorities Where members get a say As New Hampshire’s leading business advocate, BIA relies on input from our members on legislative and regulatory issues of concern. Members have many ways they can participate in shaping the association’s public policy priorities. For example, members can participate in any of our monthly policy committee meetings. These include Economic Development; Fiscal Policy; Manufacturing and End Users (energy and environmental compliance); and Human Resources/Health Care/Workforce Development. Each month a variety of legislative and regulatory topics are discussed. BIA’s most comprehensive policy setting process occurs every two years, beginning

with a series of public policy roundtables across the state. These important discussions are hosted by local chambers of commerce, trade associations and BIA. They are designed to give members and the broader business community a voice in establishing a proactive legislative and regulatory agenda for the next legislative session at the State House. Participants are asked to identify challenges affecting their operations. This discussion includes ranking challenges from most to least pressing, and recommending action steps. Next, we build a questionnaire based on information gleaned from the roundtables and survey BIA members. The survey asks members to rank their top business

challenges and recommend action steps BIA should pursue in response to the challenges. Staff takes these survey results to the policy committees described earlier for further discussion. Recommendations from the policy committees are then presented to BIA’s board of directors for final review and approval. This list becomes BIA’s proactive legislative and regulatory agenda for the upcoming biennium. The document, BIA Public Policy Priorities, is shared with the governor, the entire legislature, other state policy leaders and our membership. It serves as a guide-post for BIA’s staff lobbyists as they engage in advocacy with policy makers in state government. n

BIA’s biennial policy setting process ROUNDTABLE










14 | ENTERPRISE 2018




40 McLane Middleton attorneys were included in Best Lawyers in AmericaÂŽ for 2018

Peter Anderson

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Thomas Getz

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David Wolowitz

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New Hampshire: Manchester | Concord | Portsmouth Massachusetts: Woburn | Boston

M a n u fa c t u r i n g

Manufacturing leads New Hampshire’s Driving economic growth, meeting challenges, Granite State manufacturers look to the future With unemployment low, wages high and the state’s economy maturing, New Hampshire’s manufacturing sector remains healthy, competitive and the primary driver of economic growth. Thanks to its ability to evolve, innovate and face challenges specific to doing business in the northeastern United States, the manufacturing sector remains a vital part of the state’s economy, making up 12 percent of its Gross State Product according to the U.S. Department of Commerce. It’s the largest wealth New Hampshire Manufacturing by Subsector, Third Quarter 2017 Food Manufacturing

producing sector of our economy. “Manufacturing is a powerful engine of economic growth in the state,” says Provident Bank CEO Dave Mansfield. “Creation of manufacturing jobs as well as opportunities to develop and expand New Hampshire’s workforce continues to have a measurable impact on New Hampshire’s economy.” In its “Smart Manufacturing and High Technology” report, commissioned by the BIA, the New Hampshire Center for Public Policy Average Average Firms Employment

Average Weekly Wage




Beverage and Tobacco Product Manufacturing




Textile Mills




Textile Product Mills




Apparel Manufacturing




Leather and Allied Product Manufacturing




Wood Product Manufacturing




Paper Manufacturing




Printing and Related Support Activities




Petroleum and Coal Products Manufacturing




Chemical Manufacturing




Plastics and Rubber Products Manufacturing




Nonmetallic Mineral Product Manufacturing




Primary Metal Manufacturing




Fabricated Metal Product Manufacturing




Machinery Manufacturing




Computer and Electronic Product Manufacturing




Electrical Equipment/Appliances Manufacturing




Transportation Equipment Manufacturing




Furniture and Related Product Manufacturing










Miscellaneous Manufacturing Total Manufacturing 16 | ENTERPRISE 2018

Studies says that the creation of manufacturing jobs, particularly “smart” manufacturing/ high tech positions, are having a meaningful impact on the state’s economy. According to the report, the creation of 100 new manufacturing jobs in New Hampshire creates as many as 138 additional jobs in the rest of the state’s economy, generating $11 million in earnings, $18 million to Gross State Product and $1.2 million in state and local tax revenue. This is second only to real estate rental and leasing, according to the NH Department of Employment Security. The manufacturing sector is the most important contributor to the state’s economy and provides the highest wages in the state. Manufacturing workers were paid $21.50 an hour through October of last year – nearly a dollar more per-hour than the previous year, and three dollars more per-hour than in 2015, according to Federal Reserve figures. Manufacturing is the third largest employer in the state with a 2017 payroll of $4.6 billion, second only to health care. And while the recession of 2008/2009 softened the sector, it has since rebounded. As of last year, manufacturing produced 69,358 jobs in the state – behind only retail trade and health care. The sector added 800 jobs from December of 2016 to February 2017, according to the New Hampshire Department of Employment Security – a positive sign for Granite State manufacturers. The National Association of Manufacturers says for every $1 spent in manufacturing, another $1.89 is added to the economy. That is the highest multiplier effect of any economic sector. In addition, for every one worker in manufacturing, there are another four employees hired elsewhere.

s economy Meeting challenges There are hurdles to continued growth, however. Energy expenses remain a major portion of overall business costs. New Hampshire residents and businesses continue to pay electric rates 50% to 60% higher than the national average, yearround, and as much as 77 percent higher for large energy users. The result: fewer capital investments for manufacturers, less disposable income for families, and higher prices for commercial businesses. Recently, Lindt Chocolate USA, which has a manufacturing facility in Stratham, entered into a partnership with Eversource to reduce electricity usage by hundreds of thousands of dollars a year. The plan is the first multi-year agreement completed under the NHSaves program, which provides incentives and tips to help reduce energy usage and costs to residential, municipal and business customers. The plan will help Lindt save nearly 3.5 million kilowatt hours of electricity annually. Eversource and Lindt conducted a comprehensive energy analysis of the entire facility to determine a plan that includes the installation of a new energy-efficient central chiller plant and rooftop cooling units, a waste water heat recovery system,

state-of-the-art ventilation, and LED lighting and controls throughout the plant. The move comes after Lindt expressed concerns about energy costs during an energy symposium in Manchester in late 2016. Davide Nicò, vice president of operations at Lindt Chocolate USA, said in a statement that the savings at the Stratham production facility will be “significant and meaningful.” He said the company will complete a number of additional renovations and projects over the next few years to increase efficiency of processes and complement the company’s sustainability efforts. One of the state’s largest employers, and the state’s largest manufacturer, is BAE Systems. The military contractor spends more than $9.5 million a year on electricity. BAE recently invested $1.9 million in conservation and sustainability initiatives. After three years of work, the company’s usage dropped 2%, but the cost of the power increased a whopping 24%. “The cost of electricity in New Hampshire for BAE Systems is twice that of some of our other locations,” says Guy Montminy, senior vice president and deputy general manager of BAE Systems’ Electronic Systems. “To put this impact into

Number and share of private sector workers employed in manufacturing by county, 2016

LESS THAN 10% 10% TO 14.9%

COOS 606 6.7%

15% TO 19.9% 20% AND UP

GRAFTON 5,055 10.8%

CARROLL 874 5.1% BELKNAP 2,251 10.4%

SULLIVAN 3,265 27.7%

CHESHIRE 4,523 16.7%

MERRIMACK 6,011 10%


STRAFFORD 5,391 14.1% ROCKINGHAM 14,939 11.2%

Economic impact of adding 100 manufacturing jobs in New Hampshire





State & Local Taxes






Indirect & Induced









$1,251,994 ENTERPRISE 2018 | 17

“He’s learning about design, he’s learning about working on machining, he’s going to be working on programming machinery and he’ll be learning about plant operations by being here.” – Jaffrey-based Graphicast is one of several New Hampshire manufacturers focusing on workforce development by engaging young talent. Here, Graphicast President Val Zanchuk works with Anthony Clark, 18, of ConVal Regional High School.

perspective, a half-cent increase in the price of electricity equates to a half-million dollars in utility costs for BAE Systems in New Hampshire.” BAE, which was awarded a $180 million contract to produce laser-guided rockets at its Hudson facility last summer, also has facilities in Nashua, Merrimack and Manchester, and employs 5,400 people – roughly 400 more than it did a year ago. The high cost of energy, Montminy says, is a consideration for all current and prospective businesses in the state. “It is increasingly difficult to be competitive due to the high cost of energy in New Hampshire compared with other regions of the country,” he says. “An unreliable energy supply and unpredictable prices put companies, especially manufacturers that use a considerable amount of energy, at a further competitive disadvantage. “Whether a company employs five or 5,000 people, the current energy environment of volatility and high prices is concerning. BAE Systems believes that we must take action now to reduce electricity costs, and bring more reliable, affordable supplies of power onto the regional grid. This is necessary for New Hampshire’s economy to remain competitive.”

Developing workforce, enabling growth Workforce development also continues to be a challenge for many New Hampshire businesses – including manufacturers. 18 | ENTERPRISE 2018

For Val Zanchuk, president of Graphicast in Jaffrey, and past BIA chair – and for manufacturers around the state – it’s an ongoing problem. “The shortage of a skilled workforce is holding back a lot of manufacturers right now,” he says. “It’s more than a lack of business opportunity; it’s a lack of business completion.” The long-term solution requires a number of different approaches. Toward that end, Graphicast and other Monadnock-region manufacturers have teamed up with ConVal Regional High School to introduce students to the manufacturing sector through a career and technical education (CTE) program. Representatives from several Peterborough/ Jaffrey-area manufacturers meet with stu-

dents, parents, administrators and teachers to discuss and demystify the industry. “There’s a bit of a selling process – getting people past the skepticism about the future of manufacturing,” Zanchuk says. “We showed them that this is for real. The salaries are good, and we also pointed out that every manufacturer in the area has a tuition re-imbursement program.” Purchasing necessary machinery and equipment could place financial strain on the school system, and stall progress. So participating manufacturers have opened their shops and offered equipment to the program, allowing for a quick start. “I have an intern from ConVal,” Zanchuk says. “He’s learning about design, he’s learning about working on machining, he’s going

to be working on programming machinery and he’ll be learning about plant operations by being here.” Additional efforts are underway statewide to increase awareness. Among them: In October, 51 manufacturers hosted 1,863 students from 50 schools during New Hampshire Manufacturing Month to help spark interest from younger residents. Following facility tours, 66 percent of participating students said they would be “more likely to consider a career in manufacturing,” according to an exit survey conducted by the New Hampshire Manufacturing Extension Partnership. At the post-secondary level, the Community College System of New Hampshire is a leading participant in the ‘65 by 25’ initiative, whose goal is to ensure that 65 percent of adults 25 and older will have some form of post-secondary education – from certificates to advanced degrees – by 2025. The effort includes internships and training programs to help students prepare for a career in manufacturing. Additionally, the University of New Hampshire recently launched a pilot program in

collaboration with the state’s community college system, the Department of Business and Economic Affairs and advanced manufacturing partners, to address the state’s workforce needs. Funded by a $300,000, two-year grant from the National Science Foundation, the program will provide a number of opportunities for workers and manufacturers, including paid internships, mentorships, on-the-job training and job placement. Workforce Accelerator 2025 is an initiative launched by BIA and the New Hampshire Charitable Foundation to help find sustainable solutions for growing a skilled workforce by focusing on 65x25 facilitation and encouraging school to career pathways for students. Businesses participating in the school to career pathways program allow students to tour manufacturing facilities, participate in internships and receive training – showing them what a career in manufacturing and other sectors looks like. “It’s almost like a show-and-tell for businesses,” Sara Colson, director of Workforce Accelerator 2025, says of the school to

career pathways initiative. Colson points out that New Hampshire is second only to Vermont in the number of students who leave the state after graduation “There’s a mass exodus of students,” she says. Presenting career options to those students may help stem that tide. “It will help us with the pipeline of students,” Colson says. “It won’t help immediately, but it will help over the long haul.” And while New Hampshire has done a good job marketing itself as a tourism destination, it hasn’t done as well marketing itself as a good place to live, she says. The Workforce Accelerator 2025 program addresses that. The school to career pathways element creates opportunities for students who may not be college-bound and helps to attract graduates who have moved away. “Even if it’s later in life when someone is ready to settle down or look for a different job, we can show them that New Hampshire is creating opportunities to be successful and make a good living,” Colson says. “Employers really need skilled workers, so it’s a place they can come to if they’re aware of these opportunities.”

The manufacturing sector remains the most important part of the state’s economy. (Photos by Kendal J. Bush Photography)

ENTERPRISE 2018 | 19

Leading the region while eyeing international markets Addressing those needs may position the Granite State for even further success in the future, especially compared to its neighbors. The 2017 Manufacturing and Logistics Report Card for the United States, by the Center for Business and Economic Research at Ball State University, gave New Hampshire a “B-“ for Manufacturing Industry Health in its latest report – down from a “B” in 2016. However, the ranking still puts New Hampshire at the top of the New England states: Massachusetts ranked a “C,” Maine a “C-,” Vermont was given a “C,” Rhode Island a “D+” and Connecticut a “C+.” The report also showed slight improvements in New Hampshire’s tax climate, ranking it a “C,” up from a “C-“ the previous year, and in its global reach, which rose to a “B-,” up from a “C.” It’s in those global markets that manufacturers may find additional opportunities. Small and medium-sized companies interested in growing their sales, improving profitability and growing the value of their business should take a hard look at exporting. Local lenders have dedicated efforts to help manufacturers reach international customers. Recent data shows that 2,625 New Hampshire companies exported goods to



the more than 95 percent of the world’s consumers located outside the United States, according to the state’s Office of International Commerce. Of the Granite State companies who did so, 87 percent were small- or medium-sized business. New Hampshire manufacturers exported $4 billion in goods to foreign markets in 2015, according to U.S. Global Leadership Coalition figures. “Manufacturing and exporting are ideally suited to one another because U.S. equipment and manufactured products are respected worldwide for being technologically innovative and of high quality,” says Leanne Spees, senior vice president of International Finance at The Provident Bank. “U.S. companies are also known for high levels of customer service and sound business practices, all of which can help New Hampshire manufacturers make overseas sales.”  Financing tools are available for manufacturing exports, such as medium-term financing through the Export-Import Bank of






have fewer than 500 employees

“U.S. manufactured products are respected worldwide for being technologically innovative and of high quality.” – Leanne Spees, senior vice president of international finance at the Provident Bank

20 | ENTERPRISE 2018

CN.H. is ranked at the top of the New England states for manufacturing industry health

D+ the United States, which can provide financing directly to an overseas buyer, helping the local exporter to be globally competitive and conclude the sale. Since the American market is quite large, many companies overlook international markets. Selling to purchasers overseas can present a compelling way for manufacturers to grow revenues and the bottom line while mitigating risks associated with fluctuations in the U.S. economy. Over 95 percent of the world’s consumers and over 80 percent of the world’s purchasing power resides outside the U.S. As the middle class around the world continues to expand, there are tremendous global growth opportunities for New Hampshire manufacturers. A recent Global Competitiveness Index study by Deloitte Touche Tohmatsu and the Council on Competitiveness found that the U.S. is currently the second most competitive manufacturing market in the world behind China, but that the U.S. will likely surpass China by 2020. And according to the National Association of Manufacturers, the sector contributed $2.25 trillion to the U.S. economy in 2016 – up from $1.70 trillion six years earlier. It’s a sign that despite challenges and market fluctuations, manufacturing is poised to remain an important economic sector throughout the country, and particularly in the Granite State. n

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FIDELITY INVESTMENTS For financial planners, “today” is important, but “tomorrow” is priority. The secret to success is doing things now that will achieve the best result tomorrow. Just like evaluating today’s economic trends to determine the financial needs of the future, Fidelity Investments is examining today’s labor pool to determine what their own workforce needs will be down the road. Each summer, more than 100 interns join the Fidelity team in Merrimack. These paid internships provide exposure to diverse career paths available within the company, and help students understand how each role is critical to Fidelity’s mission to inspire better futures and deliver better outcomes for the customers and businesses it serves. As one of the largest finance and technology employers in the state, Fidelity Investments is widely known for its support of local communities and its investment in its employees. Walking through its Merrimack campus, it’s apparent that the health and well-being of Fidelity’s employees has been taken into consideration along the way. What many might not be aware of is employees’ support begins even before the date of hire. Fidelity Investments is committed to workforce development. Fidelity employs more than 5,500 associates at its Merrimack campus and the Nashua Investor Center. These associates represent a diverse range of career levels, from entry level to senior leaders in the fields of technology, investment management, client and relationship management, and operations. Fidelity collaborates with BIA, the University System of New Hampshire, the Community College System of New Hampshire, IT Sector Partnership Initiative, and New Hampshire Charitable Foundation to support a variety of workforce development efforts across the state. As any good advisor will tell you, the best time to make an investment in your future is right now. With Fidelity Investments’ efforts to grow the state’s workforce, lucrative dividends are expected for years to come. n

22 | ENTERPRISE 2018

Building New Hampshire’s workforce Business leaders are taking the lead in prepping our next generation of workers Ask any business owner or manager who’s tried to hire someone in the past year or so: what’s the pool of qualified applicants like? They’ll tell you it’s shallow. It’s the flipside of a strong economy. Low unemployment means there are fewer candidates looking for work and available for open

positions. A newer issue is that, in addition to fewer people responding to job postings, employers are finding those applying often don’t have the necessary training, skills, or experience they need in the 21st century workplace. Changing demographics are also working against employers. Everyday more Baby

Inspiring the next generation The more we learn, the bigger our world becomes. We’re proud to play a part in inspiring the next generation of dreamers, planners and doers. Their aspirations for the future will one day contribute to our dedicated support of aerospace, defense and security.

HITCHNER MANUFACTURING At the cross-section of two state highways in Milford sits Hitchiner Manufacturing. The company operates as a kind of intersection between two technologies: using one of the oldest mold-casting techniques known to man to fabricate parts for the world’s newest, most advanced aircraft. The combination of past and future is a formula that sustains them. Likewise, Hitchiner recognizes for its business to thrive, it must harness the knowledge of its veteran workforce and share it with the next generation of prospective employees. The company is engaging in workforce development in a multitude of ways. At the high school level, partnerships with Milford High School, Souhegan High School and ConVal Regional High School allow Hitchiner to be a part of the conversation surrounding curriculum development. The company is involved with a high school internship program and hosts a job shadowing program that allows students to experience the work environment at Hitchiner. The focus on strengthening the labor poor also extends to those already employed by the manufacturer. Hitchiner employees can access the Robotics Certificate and Mechatronics Certificate programs at Manchester Community College in order to advance within the company. Similarly, an Engineering Certificate is available through Keene State College. Several employees are also working towards MBAs at the University of New Hampshire. In many cases, financial assistance is provided through Hitchiner to help employees achieve their educational goals. In addition to these initiatives, Hitchiner also donates manufacturing equipment to schools, provides scholarships to local students, participates in Manufacturing Week, job fairs, and lecture series, and offers summer internships. The company is involved in the Manufacturing Sector Partnership Initiative (SPI) and the Regional Consortium for Advanced Manufacturing (RCAM). Company leaders sit on a variety of committees and advisory boards that help support workforce development. Using the lessons of the past to achieve success in the present has worked for Hitchiner Manufacturing on the factory floor. Investing in today’s students to ensure a new generation of prepared, engaged workers will benefit all of New Hampshire in the future. n

24 | ENTERPRISE 2018

Workforce Accelerator 2025 is encouraging employers to partner with area schools by providing input on curriculum design, opening doors for job shadowing, and offering extended learning opportunities outside of the classroom.

Boomers are retiring, taking with them their expertise and knowledge. Qualified younger workers are also hard to come by. New Hampshire ranks among the worst at keeping its native students in the state after they graduate from high school or college. There’s a brain drain on both ends of the generational scale. Business leaders, educators, and policy makers agree they must work together to find solutions to our short- and long-term workforce needs. The Business and Industry Association and the New Hampshire Charitable Foundation have launched Workforce Accelerator 2025. This initiative, with additional financial support from Fidelity Investments, is working to find sustainable solutions for growing a skilled workforce. These include several high impact strategies. One of these strategies is 65x25 facilitation. The aim of 65x25 is to ensure that 65% of New Hampshire’s workforce possess a college degree or meaningful credential by the year 2025. This is done several ways. Increasing access to high quality certificates. Linking students to internships and apprenticeships. Reaching out to adults that started but didn’t complete a degree or certificate program.

Meetings are held regularly with Workforce Accelerator 2025 stakeholders from organizations and educational institutions as well as legislators and business leaders from throughout the state. The goal is to share information and better align the various efforts currently underway to help attain the 65x25 goal. Another strategy is promotion of the NH Job Training Fund. Workforce Accelerator 2025 recognizes that many employers have training needs for incumbent workers. Funds exist to help offset those costs through the NH Job Training Fund. This state-run fund provides a 50/50 match for training activities for any employer who contributes to the NH Unemployment Compensation Trust Fund. Examples of qualified training include on-site or classroom instruction in management, technical skills, quality improvement, safety, and soft skills. Creating partnerships between schools and business is another strategy. Workforce Accelerator 2025 is encouraging employers to partner with area schools in more significant ways. These include providing input on curriculum design, opening doors for job shadowing, and extended learning opportunities outside of the classroom.


Environmental Consulting ● Research ● Innovative Technology


PIKE INDUSTRIES The road to success begins with… well…a road. Pike Industries has been producing asphalt and building roads since the 1870s, making it one of the largest construction materials supplier and road builders in New England. But the road for Pike is sometimes bumpy when it comes to the outlook for labor. The company recognizes that to maintain its competitive position it needs a reliable supply of adequately trained employees, something they’re hard-pressed to see on the horizon. While many high school students are interested in taking on a part time job, few do so while earning high school credit. Pike Industries, located in Belmont, is changing that through their partnership with Belmont High School. For the first time, Pike has brought on a high school student who is interning and job shadowing at their Hooksett facility. This student is learning the ropes, getting paid as an employee, and is earning school credits at the same time — an enormous benefit to both student and employer! Though Pike Industries is just beginning to explore these types of relationships with area high schools, they have been involved with more traditional internships for some time. Twelve students took part in a paid internship program last year, with three being hired permanently. At the end of their internship, each student makes a formal presentation to Pike’s senior management team about what they learned, and a graduation ceremony is held to honor the students for their hard work. By taking a pro-active role in training young people for skills employers want, Pike is laying the groundwork for a stronger workforce in New Hampshire. This will give the asphalt supplier the confidence when traveling the road ahead. n

26 | ENTERPRISE 2018

With the Sector Partnership Initiative, BIA is helping the construction industry address its workforce needs while also helping workers prepare for and advance their careers.

These efforts will lead to more skilled young people choosing to stay and work in New Hampshire after graduation because they’ll be more familiar with job and career opportunities close to where they live. Workforce Accelerator 2025 staff is presently identifying districts where school/industry partnerships have been successful – places where support of work-based learning from family, industry leaders, and the school community are strong. These successful schoolto-career pathways will be used as a model to help other districts in the state build their own partnerships. Many businesses have taken the initiative to contact schools and create programs geared toward the kinds of training and knowledge 21st century workers need. It’s not uncommon however for these informal, ad hoc efforts to fall to the wayside when a principal or school counselor changes positions or school board members leave office. A high impact strategy is the adoption of work-based learning policies that survive personnel changes. To ensure the sustainability of partnerships between schools and businesses during times of change, the Workforce Accelerator 2025 is working to promote adoption of policies by local school boards that will implement workbased learning throughout districts. This will

give a sense of continuity to current partnerships and provide a blueprint for new ones. In addition to Workforce Accelerator 2025, BIA is helping the construction industry address its own workforce needs while also helping workers prepare for and advance their careers. Known as the Sector Partnership Initiative, BIA is under contract with the state to convene business owners and managers to discuss ways of raising the profile of the construction industry and promote careers in construction. As the issue of workforce development gathers steam, the sense of urgency is also increasing. In April of 2018, the Department of Employment Security said 15,000 open positions were listed on its website, despite one of the lowest unemployment rates in the nation. This doesn’t count positions posted only on sector job boards or websites like Monster and LinkedIn. If employers have no luck finding talent in New Hampshire, they will look for qualified workers elsewhere. This is especially true of businesses that operate in multiple states and have options regarding where they choose to expand. Through BIA, NH Charitable Foundation, Workforce Accelerator and many other groups, we’re working collectively to ensure New Hampshire has a labor pool with the skills needed for a 21st workforce. n

ENGINEERING NEW HAMPSHIRE’S NEXT-GENERATION WORKFORCE UNH is proud to be the state’s largest producer of STEM graduates — like Katie Haslett ’18, a UNH hockey captain majoring in civil engineering. As the demand for STEM talent increases, UNH is providing the highly trained workers New Hampshire needs to thrive in the global economy.

KATIE HASLETT ’18 College of Engineering and Physical Sciences Captain of UNH Women’s Hockey Team 2017 American Society of Civil Engineering “New Face of Civil Engineering”


Find your future employees and interns at

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Getting into the grid 28 | ENTERPRISE 2018

(Photo courtesy of ISO-New England)

How does our energy infrastructure affect your bottom line?

It’s one of the most important, most ubiquitous pieces of critical infrastructure in the region. It serves 14 million people in six states. Some just call it, “The Grid.” It’s the way electricity gets to every home, office, store, and factory in New England – and it has a profound effect on businesses in New Hampshire. When mentioning the electric grid, some may picture a single massive piece of equipment or a giant power plant. The grid

actually encompasses an entire interconnected network of generators, transmission lines, transformers, substations, and other equipment. You may think of it like plumbing: taking a large resource and distributing from larger pipes down to smaller ones in every neighborhood and building. The grid is managed by an independent system operator, known as ISO-New England. From a futuristic-looking control room in Holyoke, MA, with its 60-foot wall

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monitors staffed around the clock by six rotating teams, it could be mistaken for NASA Mission Control. ISO monitors the flow of high-voltage electricity throughout New England’s six states. It administers the billion-dollar market for power. It also evaluates the changing needs of the region to forecast and make recommendations about how to keep energy flowing in the future. As an independent operator, ISO doesn’t have a stake in the way electricity is generated, distributed, or priced. It doesn’t own any plants or any of the 8,600 miles of transmission lines that crisscross New England. This gives it great credibility when announcing conditions and projections about the regional need for reliable power, including its recent, sober warnings about the future of our grid. The electricity that comes out of your socket is generated in New England by more than 350 generating stations. This power makes its way into the grid through high-voltage transformers connected to transmission lines across the region. The electricity is delivered to substations and distributed by your local utility to your home and business. Your utility purchases this power either on the open market or by contracting directly with generators. The way commercial electricity is generated hasn’t changed much since Thomas Edison’s days. A spinning turbine of coiled wire is placed between two poles of a magnet, which turns kinetic energy into electricity. (The notable exception is solar energy which uses a photovoltaic process.) Steam is the most common way to spin those turbines, but how to make that steam varies. Oil, coal, natural gas, biomass, and nuclear fission can be used to heat the water like a tea pot. Wind and water power also crank turbines. According to ISO-New England, in 2017 48% of the region’s electricity was generated using natural gas. Nuclear power made up 31%. Renewables, including hydro, account for 19%. Oil and coal – which created 40% of our electricity in 2000 – are now only 3% of the mix. New England is at a distinct geographic disadvantage in obtaining fuel electric generators need. Being in the Northeast, we’re at the end of the line for most gas pipelines,

30 | ENTERPRISE 2018

minimizing our ability to leverage competitive prices and reliable supply. In the winter, the priority use for natural gas is home heating. During periods of excessive cold or heat, access to natural gas for electric generation is sharply curtailed and the natural gas that can be obtained comes at a steep price. During a two-week subzero snap in late December 2017 and early January 2018, prices tripled, making New England the world’s most expensive market for natural gas. The region was forced to use over two million barrels of oil to fill gaps in supply and many oil-fired generators were just days away from running out of fuel. While the use of renewable energy continues to grow, it is not a panacea for our electricity woes. Solar and wind

here. Couple these costs with the state’s workforce challenges and we’ve got a real problem on our hands. The basic cost of doing business in New Hampshire has reached the tipping point. Several businesses that operate in New Hampshire and other states say they are now shifting their focus away from the Granite State when it comes time to expand a new product line or hire new employees. At a time when officials could take steps to turn things around, business advocates have been discouraged by questionable public policy initiatives that have resulted in increased electrical costs to New Hampshire consumers. For example, renewable energy generators (usually homeowners or small-scale

According to the U.S. Energy Information Administration, the price of electricity in New Hampshire is consistently 50-60% higher than the national average, year-round remains a small part of the energy portfolio. Without major advances in battery storage technology, it isn’t possible to generate a grid-wide amount of electricity when the wind isn’t blowing and the sun isn’t shining. For the foreseeable future, renewables can only supplement the grid, not become the primary power source for the region’s 14 million people. According to the U.S. Energy Information Administration, the price of electricity in New Hampshire is consistently 50-60% higher than the national average, yearround. This includes power utilized by homeowners as well as commercial and industrial end-users. High electrical prices are a serious threat to economic growth in New Hampshire. Electricity is a large expense for most businesses. It’s especially painful for manufacturers whose modern machinery draw a lot of juice throughout the production process. As that line item increases, it becomes harder for New Hampshire-based companies to justify costs associated with expanding

commercial generators) can receive credit for excess electricity they send back to their utility. This is called “net metering.” While adding some capacity to the grid, the credit for this electricity is higher than electricity purchased by utilities from commercial generators. Power from a natural gas or nuclear plant is sold at the wholesale rate; current net metering policy allows for power from small-scale renewable generators to be credited above wholesale. Since utilities are mandated to have their energy portfolio contain a certain percentage of renewables, that slice of the pie continues to be more expensive. Another cost driver is inappropriately high property taxes on electrical infrastructure. Cities and towns are able to tax utility assets – poles, wires, substations, and the like – but the law allows municipalities to assess the taxable value at different rates. That means a distribution line that runs through a dozen towns could be assessed at a variety of rates. Because there is no uniform assessing standard, municipalities often tax

Failing to expand our energy infrastructure will result in $5.4 billion in higher energy costs, $12 billion in lost disposable income, and more than 167,000 jobs lost or not created due to the drag on the state’s economy. — La Capra Associates and Economic Development Research Group study

utilities at unfair rates. These costs are passed on to all ratepayers. A uniform standard (like the one recently enacted to fairly assess telecom infrastructure) would end the cost-shift to ratepayers, including businesses. Another example is policy makers forcing utilities to buy electricity from certain generators at a price that’s far above the market rate. For example, regulators required Eversource to purchase power generated at a biomass plant in Berlin that will result in Eversource customers having paid $100 million more for electricity than they normally would have if this contract were not in place. This public policy results in subsidization of individual industries – or even individual businesses – at the expense of all ratepayers. Finally, efforts to increase capacity and push down prices in the region have been hampered by regulatory boards that have dragged out the permitting process for infrastructure projects. Despite a law saying the state’s Site Evaluation Committee must render a decision on energy infrastructure project proposals within twelve months, endless extensions are rou-

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It’s not too late to take steps to stabilize prices, strengthen power reliability, and secure our electrical grid.

tinely granted. This leads to many projects suffering a “death by delay.” It also is scaring off energy infrastructure developers who fear the excessive bureaucracy now associated with New Hampshire. According to a study by La Capra Associates and Economic Development Research Group, failing to expand our energy infrastructure to achieve reliability and obtain cost relief will result in $5.4 billion in higher energy costs, $12 billion in lost disposable income, and more than 167,000 jobs lost or not created due to the drag on the state’s economy. More alarming than the rising cost of electricity is the decreasing reliability of uninterrupted power to the region. ISO-New England spent a year analyzing operational fuel security and whether the grid will be able to meet power demands during times of high use in the near future. ISO looked at a wide range of possible power system conditions. Factoring poor and optimal performance of certain variables (like availability of natural gas, imported electricity, renewable resources, oil tank inventories, and plant retirements), ISO found that by the winter of 2024/2025 there’s a high likelihood the grid will not have enough supply to meet demand. In fact, in 19 of the 23 scenarios, emergency

32 | ENTERPRISE 2018

measures including rolling blackouts would be required. Even by changing these variables a small amount, ISO would still have to turn off parts of the grid to keep it going elsewhere. The vision of factories, warehouses, and offices shutting down – or snowbound seniors and school children having their power switched off during extreme weather – should be a wakeup call for policy makers. The window of opportunity is closing, but it’s not too late to take steps to stabilize prices, strengthen power reliability, and secure our electrical grid. To increase and maintain access to natural gas, more pipeline infrastructure is needed to get fuel to generators in the region. It will also relieve pressure on homeowners who rely on natural gas to heat their homes. Conservation alone won’t provide the relief on demand required to secure the grid. Importation of electricity from outside of the region will increase regional capacity. The most high-profile example is the Northern Pass Transmission project which would bring 1,090 megawatts of clean hydroelectric energy from Quebec to the region. The additional electricity would help stabilize and lower energy prices throughout New England. New

Hampshire’s estimated cost savings would be approximately $60 million annually. Lawmakers and regulators should adopt more policies that put downward pressure on electrical prices and jettison policies that are exacerbating the problem. These include ending the practice of setting credits for net metering inappropriately high, implementing uniform assessing standards for property taxes on utility assets, eliminating biomass subsidies, and reforming the project approval process to make it more responsive and eliminate unnecessary delays. BIA has been at the forefront of this issue. Through its public awareness campaign in 2015, EnergizeNH, BIA shined a spotlight on the electricity crisis in the state. Industry leaders gather each year at our annual Energy Symposium to discuss the latest issues affecting the market. Our public policy team has advocated for legislation that creates an even playing field for energy infrastructure proposals which can make a difference for New Hampshire. As the health of the grid goes, so does the financial health of businesses throughout the state. No business, regardless of size, can forever bear the weight of alarmingly high electric bills. Nor should they be expected to endure rolling blackouts. Bold steps must be taken. Now. n


regulatory over-reaction Businesses respond to sweeping regulations on emerging contaminants Emerging contaminants have been top of mind for many Granite State businesses for several years now, particularly manufacturers. Public concern over potential health issues associated with perfluoroalkyl and polyfluoroalkyl substances (PFAS) has led some New Hampshire legislators to support bills aiming to impose stricter standards. But the processes by which PFAS are detected and correlated to health issues have made many in the business community wonder if regulatory and legislative responses are moving faster than the science. PFAS have been used in countless industrial applications and everyday consumer products such as non-stick cookware, stain-resistant upholstery and carpets, waterproof clothes and mattresses, grease-repellent food packaging, dental floss, nail polish, facial moisturizers, eye makeup, and more. PFAS have been used in aerospace, automotive, building and construction, electronics, apparel, pharmaceutical, oil/gas and mining applications, and are a primary component in some firefighting foams. The synthetic substances of concern – perfluorooctanoic acid (PFOA) and perfluorooctane sulfonic acid (PFOS) – have been the subject of heightened public scrutiny as the New Hampshire Department of Environmental Services (NHDES) continues its investigation into the sources of contaminants. A key distinction is that PFOA and PFOS have a chemical chain length of eight carbon atoms. Because these carbon chains are either completely or partially surrounded by carbon-fluorine bonds, PFAS molecules are generally resistant to heat, stains, grease and water. That also means PFOA and PFOS are not

34 | ENTERPRISE 2018

easily biodegradable. In recent years, several states have regulated PFAS, but their approaches have not been uniform. In May 2016, the US Environmental Protection Agency (EPA) released a suggested health advisory guideline of 70 parts per trillion for PFOA and PFOS, which NHDES adopted for its ambient groundwater quality standards. Just a few months earlier, Vermont’s Department of Health set its safe drinking water standard for PFOA at 20 parts per trillion. Vermont reviewed EPA’s health advisory guideline but did not adopt it. In late 2017, New Jersey’s Department of Environmental Protection accepted the New Jersey Drinking Water Quality Institute’s recommended drinking water standard of 14 parts per trillion for PFOA. The American Chemistry Council – whose members include household names like Bayer, Dow and Honeywell – is concerned “about the number of states that are establishing state-specific

drinking water guidelines and standards for PFOA and PFOS,” says Bryan Goodman, spokesperson for the council. “A few of these values have been derived using methodologies that diverge significantly from the approaches taken by the EPA and Health Canada (the agency responsible for helping Canadians maintain and improve their health). Such variations cause confusion among wastewater treatment facilities, drinking water providers, manufacturers and the general public.” Concern over the methodology stems partly with the science used to detect PFAS. “PFAS are the first compounds to be regulated at the parts per trillion level,” says Nikki Roy, senior geologist at Golder Associates, an engineering consulting firm in Manchester. EPA’s health advisories and drinking water standards for other compounds, such as benzene or methyl tert-butyl ether (MTBE), are

Methods of evaluating the impact of synthetic materials on drinking water, groundwater, surface water, and wastewater are being called into question

ENTERPRISE 2018 | 35

“BIA urges legislators to rely on sound science to make public policy decisions, not emotions.” — Jim Roche, president of BIA of New Hampshire

36 | ENTERPRISE 2018

regulated in the parts per million or parts per billion range. One part per trillion is equivalent to one drop of water (0.05 milliliters) in twenty Olympic-size swimming pools. To quantify PFAS in drinking water at these concentrations, EPA approved a specific analytical method (EPA Method 537) that commercial laboratories use to analyze drinking water. But there are currently no EPA-approved methods for analyzing PFAS in groundwater, surface water, sediment, wastewater or solids. As a result, in many states, laboratories are using modified methods for non-drinking water samples based on EPA Method 537, says Roy. These modified methods often vary in the number of PFAS compounds reported, and have not been validated nor systematically assessed for data quality, especially as these methods are used for “non-pristine” groundwater, surface water, and wastewater samples. States also vary in their recommendations on sampling and analysis regimens. For example, NHDES strongly encourages stakeholders to sample and analyze, at a minimum, for a list of nine PFAS compounds, while Massachusetts currently recommends sampling and analyzing for fourteen compounds, according to a report written by Roy and other colleagues at Golder

Associates entitled, “Regulatory Challenges Posed by Emerging Contaminants.” Sanborn, Head & Associates in Concord conducts groundwater investigations, including PFAS, for businesses and NHDES. In addition to the nine compounds recommended by NHDES, Sanborn Head also commonly tests for an additional 15 PFAS compounds. “One concern is that additional PFAS compounds beyond PFOA and PFOS may become regulated in the future,” says Chip Crocetti, senior vice president at Sanborn Head. Examining traces of compounds at parts per trillion is at the limit of current technology and makes it far more likely that these compounds will be detected, says Crocetti.

A widespread substance The widespread applications for PFAS and range of products containing it also make it difficult to reign in from a regulatory standpoint. “The reason we use PFAS – because they are non-reactive – is also why they are hard to breakdown,” says Crocetti. In 2000, manufacturer 3M supplied data to the EPA that indicated PFOS is very persistent in the environment and has a strong tendency to accumulate in human and animal tissues, poten-

U.S. Senator Jeanne Shaheen

tially posing a risk to human health and the environment over the long term. But any correlation between health problems and PFAS exposure is unclear. “Studies have shown that nearly all people have some level of [PFAS] in their blood” and “potential health effects from exposure to low levels of [PFAS] are not well understood,” NHDES said in a 2016 press release. “To date studies have been inconclusive as to whether [PFAS] can affect growth and development, hormone levels including thyroid hormone, liver enzyme levels, cholesterol levels, immune function or occurrence of certain types of cancer. Further research is needed to determine whether [PFAS] can cause health changes in humans. The EPA states that existing evidence is too limited to support a strong link between [PFAS] and cancer in people,” NHDES says. The industry has since moved on to produce substitutes comprised of six carbon atoms. The phase-out of certain long-chain PFAS was completed in 2015. FlouroTechnology, the process by which modern fluorochemicals are created, is responsible for a new generation of chemicals that are less toxic to humans and the environment. “As part of the PFOA Stewardship Program with the U.S. Environmental Protection Agency and a related program with Environment Canada, major manufacturers implemented new practices and technologies that led to the virtual elimination of facility emissions and product content of the older 38 | ENTERPRISE 2018

A $700 billion defense authorization bill signed into law by President Trump in December 2017 includes an amendment by New Hampshire Sen. Jeanne Shaheen to fund a nationwide health study on the implications of PFOA and related chemicals in drinking water.

chemistries of concern,” says Goodman from the American Chemistry Council. “We work closely with our value chain and support the use of best practices when using the newer, short-chain FluoroTechnology. The FluoroTechnology that is currently produced in the United States, Europe and Japan is well studied, and data from these studies have been provided to regulators globally as part of their chemical review processes,” Goodman says. “The science shows that the current chemistries offer significantly reduced bio-persistence and an improved environmental profile over the chemistries they replaced.”

Businesses are part of the solution New Hampshire businesses are part of the solution for dealing with PFAS. They have been proactive about addressing the effects of PFAS in their products and operations. This includes remediation efforts to protect soil and water, paying for municipal water lines to be installed at the homes of residents with affected wells, and long-term monitoring of soil and water samples to ensure early detection of problems. A $700 billion defense authorization bill signed into law by President Trump in December 2017 includes an amendment by New Hampshire Sen. Jeanne Shaheen to fund a nationwide health study on the implications of PFOA and related chemicals in drinking water. The study will be conducted by the Agency for Toxic Substances and

Disease Registry. Future research has been encouraged by industry, but cost concerns associated with the regulation of PFAS remain. For example, the New Hampshire Department of Transportation will need to test and process surface and groundwater that falls below the new standard of 70 parts per trillion when building roads. “We’re still evaluating it, but it will impact project costs,” says Kevin Nyhan, administrator of the Bureau of Environment at NHDOT. Nyhan also wonders if NHDES will include more contaminants down the line. “The challenging part is it’s happening so fast,” he says, describing the regulatory landscape. That’s why the Business and Industry Association of New Hampshire has been very active on regulation on emerging contaminants. “The BIA has long supported balanced environmental policies, laws, regulations, and rules grounded in science,” says BIA President Jim Roche. “Unfortunately, legislation in recent years suggests an emotional rush to enhance regulation and oversight, rather than a measured, calculated response to the evolving understanding of the science and potential adverse health impacts associated with these chemicals, as well as the financial ramifications of what is being proposed. “BIA urges legislators to rely on sound science to make public policy decisions, not emotions.” n

Powering the Possibilities for New Hampshire With a New Hampshire heritage that goes back to development of the Granite State’s first broad-based electric system nearly a century ago, Eversource is leading the way in developing reliable, clean, and lower cost energy solutions that will meet the growing needs of nearly a half-million businesses and homes. Nationally recognized in energy efficiency solutions, Eversource has a growing portfolio of programs and incentives that are helping businesses save on energy use and costs today, and every day. We love serving the neighborhoods where we live and work, which is one reason why we value our partnership with the BIA in collaborating to solve for New Hampshire’s future energy needs. Together, we’re working for a better tomorrow.


2018 BIA BOARD OF DIRECTORS Officers: CHAIR: Tom Sullivan Sturm Ruger & Company, Inc. CHAIR-ELECT: Ginamarie Alvino RiverStone Claims Management PAST CHAIR: Linda Fanaras Millennium Agency TREASURER: Karl Heafield Baker Newman Noyes SECRETARY: Scott Ellison Cook Little Rosenblatt and Manson, LLC PRESIDENT/CEO: Jim Roche Business & Industry Association of NH – As of May 16, 2018 –

Executive Board:

Donald Baldini Liberty Mutual

Bryan Granger C&S Wholesale Grocers, Inc.

Joseph Murray Fidelity Investments

Todd Black Unitil

Carrie Hitt NextEra Energy Transmission

John Olson Whelen Engineering Company

Patrick Closson McLane Middleton

John Kacavas Dartmouth-Hitchcock Health System

William Quinlan Eversource Energy

Cheryl Coletti-Lawson The Lawson Group

Stephen Lawlor Nathan Wechsler & Company

Steven Shawver Sig Sauer, Inc.

Daniel Cronin CGI Business Solutions

Todd Leach University System of New Hampshire

Steven Webb TD Bank

Jay Gamble Mount Sunapee Resort

Peter Marsh Comcast

Val Zanchuk Graphicast, Inc.

Katherine Garfield Robert R. Keller & Associates

Jeffrey McIver The Mountain Club on Loon

– As of May 3, 2018 –

John Gilbert Synchrony Advisors, LLC

Guy Montminy BAE Systems

*Executive Board members are also members of the Board of Directors.


Daniel Boehm Felton, Inc.

Peter Giorno People’s United Bank

John Murphy GZA GeoEnvironmental, Inc.

Kenneth Sheldon Bank of America

Joseph Bogosian Safran Optics 1

Ross Gittell Community College System of NH

Marian Noronha Turbocam International

Mike Shultz Consolidated Communications

William Brewster, M.D. Harvard Pilgrim Health Care

David Greer Wire Belt Company of America

Michael O’Laughlin Lydall Performance Materials

Timothy Sink Concord Chamber of Commerce

Peter Burger Orr & Reno, PA

Robert Hines Admix

Russ Ouellette Sojourn Partners

Evan Smith Hypertherm, Inc.

Kevin Callahan Exeter Health Resources

Michael Karsonovich ElectroCraft, Inc.

Joseph Pepe, M.D. Catholic Medical Center

Owen Smith AT&T

Steven Camerino NH Electric Cooperative

Leonel Klassen Elektrisola, Inc.

Alex Phelps Pike Industries, Inc.

Jon Sparkman Devine Millimet

Dean Christon NH Housing Finance Authority

Anne Lapointe The Provident Bank

Steven Poggi Waste Management

Shane Stradinger ContiTech Thermopol LLC

Bill Cummings Foss Performance Materials

Joel Maiola Granite Edge Consulting

Jeffrey Powers Watts Water Technologies

Richard Verney Monadnock Paper Mills

Andrew Curland Vitex Extrusion LLC

Michael Mastergeorge Brazonics

James Reidy Sheehan Phinney Bass + Green

Brandon Wagner GE Aviation

Christopher Diego Mountain View Grand Resort & Spa

Robert McArthur Cobham Advanced Electronic Solutions

Denis Robinson Pierce Atwood LLP

Thomas White New England Wire Technologies

Charles Santich Pilgrim Foods

Michael Wiles Index Packaging Inc.

Robert Segal Automotive Supply Associates

Stephen Wood Work Opportunities Unlimited, Inc.

Joe Shean R.P. Abrasives & Machines

– As of May 3, 2018 –

Paul Falvey Bank of New Hampshire Gerardine Ferlins Cirtronics Corporation John Friberg Elliot Health System

40 | ENTERPRISE 2018

Sharron McCarthy McLean Communications Mark McCue Hinckley Allen John Morison Hitchiner Manufacturing

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ENTERPRISE 2018 | 41


GOOD FOR BUSINESS Become a BIA member today! If you or your colleagues want to impact state laws and regulations that affect your business, join the BIA! The Business and Industry Association is New Hampshire’s statewide chamber of commerce and the only broad-based business advocate representing leading employers in every corner of the state. For over a century, we’ve been shaping public policy that’s good for business. Our members also take advantage of programming we produce throughout the year on important issues like taxes, energy cost and reliability, workforce development, environmental and labor regulations, healthcare cost and quality, workforce housing, and dozens of other challenges facing employers, large and small. Finally, if you’re interested in developing a stronger network of business

John Mercier Commercial Banking 603-715-3908

contacts and forging new relationships with other business and opinion leaders, we create numerous opportunities to do just that. Becoming a BIA member is easy. Christine Ducharme, vice president of membership development, is happy to help you at (603) 224-5388 x113. Or feel free to log on to our website,, and go to MEM-

Meghan Wilkie VP, Regional Relationship Manager 603-865-6142

BERSHIP. From there, click JOIN BIA and fill out your info. You can also fill out the application on paper and mail it in to us: BIA, 122 North Main Street, Concord, NH 03301. Take an active role in helping advance our mission:  promoting a healthy climate for job creation and a strong New Hampshire economy. Join BIA today! n

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Subsidiaries a significant of foreign-owned compa contributor nies are economy, to New according to a report Hampshire’s two profess conducted ors at Plymou th State Univers by Approximately ity. 44,000 jobs ated by foreign are crecre of the state’s firms, or 7.7 percen t total private tor employ ment — making secHampshire third in the New in regard to the share nation of jobs created by foreign ter New Jersey firms (afand South Carolina). The report comprehensiveis the first analysis of foreign direct investment in New Hampshire, conduc sors Dr. Chen ted by PSU profesWu and Dr. Wright, using Roxana a variety sources, of data including SelectUSA, a federal program that assists foreign compa lishing subsidi nies with estabaries in the While these U.S. subsidiaries owned by are parent compa foreign countri nies in es, they are very FOREIGN-OWNED BUSINESSES, PAGE 15


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1-800-BunkBed, LLC AAA Northern New England AARP New Hampshire AECOM Absolute Resource Associates Acadia Insurance Company Access Sports Medicine & Orthopaedics Accuworx USA Admix Airmar Technology Albany International Algonquin Power & Utilities Corp. Alpha Analytical Alpha Pension Group, Inc. Alysam LLC American Cancer Society Cancer Action Network American Chemistry Council Anagnost Investments, Inc. Anheuser‑Busch, Inc. Anthem Blue Cross and Blue Shield ArgenTech Solutions, Inc. Aries Engineering, Inc. AT&T Services, Inc. ATC Group Services, LLC Atlas Commodities LLC Auto & Truck Recyclers Association of NH Automotive Supply Associates, Inc. Axsess Energy Group, LLC BAE Systems Baker Newman Noyes Bangor Savings Bank Bank of America Bank of New Hampshire The Barley House BCM Environmental & Land Law, PLLC Bedford Cost Segregation LLC Bernstein Shur Berry Dunn Bi-State Primary Care Association Bigelow & Company, CPA, PLLC Binnie Media Bittware Inc. Boyce Highlands Brady Sullivan Properties Brazonics Breathe New Hampshire Burndy C&S Wholesale Grocers, Inc. Candia Vineyards Career Management Associates Catholic Medical Center CCA Global Partners CGI Business Solutions Central New Hampshire Chamber of Commerce


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BIA MEMBERS Central Paper Products Charter Communications Ciborowski Realty Trust Cirtronics Corporation Citizens Bank City of Portsmouth Civix Strategy Group Cleveland, Waters and Bass, P.A. CMH Wealth Management, LLC Colby-Sawyer College Chamber Collaborative of Greater Portsmouth Cobham Advanced Electronic Solutions Colliers International Comcast Community College System of N.H. Community Support Network Competitive Energy Services Concord Chamber of Commerce, Gtr. Consolidated Communications Consulate General of Canada Continental Cable, LLC ContiTech Thermopol LLC Cook Little Rosenblatt and Manson PLLC CoreCivic Corflex Inc. Crawford Software Consulting, Inc.

Crotched Mountain Ski and Ride Dartmouth College Dartmouth-Hitchcock Health Dartmouth Regional Technology Center DECCO, Inc. Dennehy & Bouley Derry Londonderry Chamber of Commerce, Gtr. Devine Millimet Devine Strategies Diamond Casting & Machine Company Digital Skin Imaging/ Dermspectra Direct Energy Business Dover Chamber of Commerce, Gtr. Downs Rachlin Martin PLLC Drive Brand Studio Drummond Woodsum & MacMahon DS Osgood Planning & Management LLC The Dupont Group Easter Seals NH, Inc. Eastern Analytical, Inc. Eastern Bank Educational STEM Solutions, LLC Ehrlich Pest Services ElectroCraft, Inc. Elektrisola, Inc. Elliot Health System

Enbridge Endowment for Health ESMI of NH Eversource Energy Exeter Area Chamber of Commerce Exeter Health Resources, Inc. Exxon Mobil Corporation F.G. Briggs, Jr. CPA Professional Association Felton Inc. Fidelity Investments Fiduciary Trust Company of New England FirstLight Fiber Formax Foss Performance Materials Freedom Energy Logistics LLC Fulcrum Associates Gallagher, Callahan & Gartrell Gallagher, Flynn & Company, LLP Garnet Hill, Inc. GDS Associates, Inc. GE Aviation Geneia General Electric Company GeoInsight, Inc. Geokon Inc. Geosyntec Consultants Inc. Global-threat Research, LLP


(603) 235-3336  235 West Rd Suite 4  Portsmouth, NH 03801  44 | ENTERPRISE 2018

Globe Manufacturing Company, LLC Golder Associates Inc. Gorham Paper and Tissue LLC Granite Edge Consulting, LLC Granite Health Granite Institute Granite State College Granite State Hydropower Association Granite State Independent Living Granite State Power Link Graphicast, Inc. Grappone Conference Center Greenerd Press & Machine GZA GeoEnvironmental, Inc. The H.L. Turner Group Inc. Hampton Area Chamber of Commerce Hampshire Fire Protection Co., LLC Hanover Area Chamber of Commerce Hanover Inn The Hanover Insurance Group Harrington and Reeves Harvard Pilgrim Health Care Hellenic American University Helms & Company, Inc. High Liner Foods (USA) Inc. Hillsborough Chamber of Commerce, Gtr. Hinckley Allen

Hitchiner Manufacturing Company, Inc. Home Care Association of N.H. Howe, Riley & Howe, PLLC HQ Energy Services HR State Council of N.H. Hudson Chamber of Commerce, Gtr. Hudson Group Investments (HGI) Huff Industrial Marketing, Inc. Human Resources ROI, LLC Hypertherm, Inc. Index Packaging Inc. Interstate Electric Services Corp. J Grimbilas Strategic Solutions LLC Jackson & Lewis P.C. Jarvis Cutting Tools, Inc. Johnson & Johnson Keene Chamber of Commerce, Gtr. Keene State College The Keeney Manufacturing Company Kentek Corporation Kimball Physics, Inc. Kinex Cappers Lake Sunapee Bank, A division of Bar Harbor Bank & Trust Lake Sunapee Region Chamber of Commerce Lakes Region Chamber of Commerce

Lakes Region Community Services Law Logistics The Lawson Group LDI Corporation Lebanon Area Chamber of Commerce Leddy Group Liberty Mutual Group Liberty Mutual Insurance Company Liberty Utilities Lincoln Financial Group Lindt & SprĂźngli (USA) Inc. Littleton Area Chamber of Commerce Littleton Coin Company LRS Technology Services LT Software Solutions, Inc. Lydall Performance Materials Mainstay Technologies Make-A-Wish NH Mallory Parkington Photography, LLC Maloney & Kennedy, PLLC Manchester Area Human Resources Association Manchester-Boston Regional Airport Manchester Chamber of Commerce, Gtr. Manchester Downtown Hotel Marc H. Vatter, Ph.D Marmon Utility

ENTERPRISE 2018 | 45

BIA MEMBERS Mason + Rich CPAs Mather Associates LLC McLane Middleton McLean Communications MCPHS University Medtronic Advanced Energy MEMIC Merrimack Chamber of Commerce Methuen Construction Co,. Inc. Milestone Engineering & Construction, Inc. Millennium Agency Minuteman Health Inc. Monadnock Paper Mills, Inc. Montagne Communications, LLC Mount Sunapee Resort Mount Washington Summit Road Company Mount Washington Valley Chamber of Commerce The Mountain Club on Loon Mountain View Grand Resort & Spa MRP Manufacturing, LLC NAI Norwood Group, Inc. Nashua Chamber of Commerce, Gtr. Nathan Wechsler & Company, PA NBT Bank NCAB Group USA, Inc. NeighborWorks Southern New Hampshire New Castle Investment Advisors, LLC New England Backflow, Inc. New England Business Media, LLC New England Employee Benefits Company, Inc. (NEEBCO) New England Petroleum Council New England Ratepayers Association New England Wire Technologies Corp. New Futures NG Advantage LLC The NHHEAF Network Organizations N.H. Association of Realtors, Inc. N.H. Association of School Principals N.H. Automobile Dealers Association (NHADA) N.H. Ball Bearings, Inc. N.H. Business Sales N.H. Brown Law N.H. Catholic Charities N.H. Center for Nonprofits N.H. Center for Public Policy Studies N.H. Charitable Foundation N.H. Coalition Against Domestic & Sexual Violence N.H. College and University Council N.H. Community Development Finance Authority N.H. Community Loan Fund N.H. Dept. of Business & Economic Affairs N.H. Dept. of Health & Human Services N.H. Electric Cooperative, Inc. N.H. Fiscal Policy Institute 46 | ENTERPRISE 2018

N.H. Fisher Cats N.H. Health Care Association N.H. Healthy Families N.H. Hospital Association N.H. Housing Finance Authority The N.H. Institute of Politics & Political Library at Saint Anselm College N.H. Lodging & Restaurant Association N.H. Manufacturing Extension Partnership N.H. Medical Society N.H. Motor Speedway N.H. Optical Systems, Inc. N.H. Print & Mail Service N.H. Public Television N.H. Public Utilities Commission N.H. Society of Certified Public Accountants New Hampshire Telephone Museum New Hampshire Transmission New York Life Insurance Company Newport Area Chamber of Commerce NextEra Energy Seabrook Station Nobis Engineering, Inc. Normandeau Associates, Inc. North Country Chamber of Commerce Northeast Clean Energy Council Northeast Delta Dental Northeast Resource Recovery Association Northwestern Mutual Financial Network Novo Nordisk US Bio Production, Inc. OS Group CPA’s Optima Bank & Trust Orr & Reno, PA Palace Theatre Patriot Foundry & Castings PC Construction Company Pease Development Authority Peerless Insurance Company People’s United Bank Pierce Atwood LLP Pike Industries, Inc. Pilgrim Foods Pine Tree Castings Planet Fitness World Headquarters Plymouth State University Portland Natural Gas Transmission System Preti Flaherty Primmer Piper Eggleston & Cramer PC Profile Strategy Group, LLC Prospect Hill Strategies The Provident Bank RPF Environmental, Inc. R.J. Finlay & Co. R.P. Abrasives & Machine Inc. Radius Manufacturing & Fabrication, Inc. Rapid Sheet Metal, Inc. Rath Young and Pignatelli, PA Reaching Higher New Hampshire RedBlack Software

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A world-class education is closer than you think. ENTERPRISE 2018 | 47

BIA MEMBERS ReEnergy Recycling Operations LLC Regional Economic Development Center of Southern NH Resource Management, Inc. Rise Private Wealth Management Rivier University RiverStone Resources LLC Robert R. Keller & Associates, Inc. Robin Hill Farm, Inc. Rochester Chamber of Commerce, Gtr. Rochester Economic Development Commission The Rowley Agency, Inc. Saint-Gobain Performance Plastics Safran Optics 1 Salem Chamber of Commerce, Gtr. Sanborn, Head & Associates, Inc. Sandler Training Sealite USA LLC Serlin Haley LLP Sheehan Phinney Bass & Green Sheehan Phinney Capitol Group Sig Sauer, Inc. Sight Line Public Affairs LLC Signature Flight Support - MHT Ski New Hampshire The Smart Associates, Environmental Consultants, Inc. Sojourn Partners

Souhegan Valley Chamber of Commerce Southern New Hampshire University The Spradling Group Sprague Operating Resources, LLC Standard Power of America Organization Stearns Septic Service, Inc. Stibler Associates, LLC Stebbins, Lazos & Van Der Beken, PA Stone Environmental StoreyManseau, LLC Strawbery Banke Museum Sturm, Ruger & Company, Inc. Sulloway & Hollis, P.L.L.C. Synchrony Advisors, LLC TD Bank The Telge Companies Textiles Coated International TFMaxwell Consulting LLC Town & Country Inn and Resort TriTown Chamber of Commerce TRC Trinity Consultants Tufts Health Freedom Plan Turbocam International Tylergraphics, Inc. Unitil University of New Hampshire University System of New Hampshire UPS

USI Insurance Services USource Velcro Companies Vergent Power Solutions VHB Vigilant Capital Management Vitex Extrusion, LLC Waste Management Waste Management of N.H., Inc. Watts Water Technologies, Inc. WBS, a HUB International Company Web-Kare, LLP WellCare Health Plans Well Sense Health Plan The Wentworth Hotel Western White Mountains Chamber of Commerce Whelen Engineering Company, Inc. White Mountain/ Connors Footwear White Mountains Attractions Association White Mountains Insurance Group, Ltd. Wieczorek Insurance Wire Belt Company of America Wolfeboro Area Chamber of Commerce Work Opportunities Unlimited, Inc. Worthen Industries, Inc. XDD, LLC Zyacorp Entertainment I, LLC

Building New Hampshire’s Workforce 48 | ENTERPRISE 2018

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BIA Enterprise 2018  
BIA Enterprise 2018