Pharmasave Notre Dame: Where Small Town Care Meets Automation
Nestledbeside a bustling walk-in clinic, PharmasaveNotre Dame is more than just a place to getmedications. It's a community lifeline,serving patients with care and dedication.But like many pharmacies, Notre Damefaced a challenge: keeping up with demandwithout sacrificing the personal touch itspatients rely on.
As Karl Phillips, owner of Pharmasave Notre Dame, says "patients that come to us are very sensitive to wait times, these are people that are coming from the walk-in clinic next door, having waited a long time there, not feeling well, and the faster we can serve them, the faster they can get home and start healing".
By partnering with McKesson Pharmacy Automation,Pharmasave Notre Dame transformedtheiroperations through automation.
AT A GLANCE Challenges
•Long wait times, after patients already faced extended wait times coming from the walk-in clinic next door
• Strained capacity with a small team & growing patient base
Solutions 8.. Benefits
• McKesson's BlistAssist
• Increased efficiency without adding staff, while enhancing patient care
• Error reduction through automation
THE CHALLENGE: A CARING TEAM UNDER PRESSURE
Karl's team is small but mighty - a pharmacist, two technicians, and an assistant per shift - worked tirelessly before their investment into automation. But even with their dedication, long clinic wait times, and a growing patient base were straining their capacity. Karl knew that hiring more staff wasn't a long-term solution - he needed a way to empower his existing team to do more without sacrificing the quality care that set his pharmacy apart.
FINDING THE RIGHT SOLUTION
Technology held the answer and Karl decided to invest in McKesson's automation solutions. He chose BlistAssist, which promisedunparalleledaccuracy in medication blister packaging. Automation wasn't about replacing staff, it was about enhancing their work.
A SMOOTH TRANSFORMATION
"The whole process, from choosing McKesson to having the systems up and running, was surprisingly smooth," Karl recalls.
"The McKesson Pharmacy Automation team was there every step of the way, making surewe were trained and supported. It was like gaining an expert extension of ourown team."
EMPOWERED STAFF, HAPPIER PATIENTS
The impact was immediate. The Pharmasave Notre Dame team could finally keep pace, even on their busiest days. "The automation took over the repetitive tasks, the ones that drain your energy," Karl explains.
"This freed everyone to focus on what matters most - interacting with patients, and providing the personal guidance that builds trust Reduced wait times and fewer errors made a huge difference to patients relieved to get their medications quickly and get back on the road to recovery."
GROWTH WITHOUT GROWING PAINS
The newfound efficiency didn't just improve the day-to-day experience - it paved the way for Notre Dame's future. They could now serve more patients without needing more staff or a larger space. For a small-town pharmacy, this kind of scalability is a game-changer.
Karl and his team's story proves that automation in healthcare isn't about replacing the human touch - it's about giving dedicated professionals the tools they need to provide even better care. Karl understands this deeply: "Technology is powerful, but it's only as valuable as the results it brings. For us, that means happier patients, a less stressed staff, and the ability to keep serving our community for years to come. I like to think we were working on hard mode, and now we're working on relaxed mode."
THE FUTURE: TECH-POWERED COMMUNITY CARE
The success of this partnership with McKesson Pharmacy Automation fuels Karl's optimism. He envisions a pharmacy that continues to grow alongside the needs of its community, all while maintaining its small-town values and patient-first approach.
His story is a reminder that even in smaller locales, embracing innovation holds the key to exceptional healthcare.