IEP Handbook 2016

International Exchange Programme Handbook

International Exchange Programme Handbook

Vision and values

What are our Vision and Values?

Our Vision is to have a profound impact on the way the world does business.

This is underpinned by five core Values:

This set of values outline the principles which guide us on our future path and inform how we behave, reach our goals and make decisions every day.

Ambitious To be ambitious is to step beyond that which is safe, to look ahead and dream big.

We strive to be the best we can be in our service delivery and support, research and teaching.

Engaged Passivity plays no part in life at London Business School. Whether it’s staff, faculty, alumni, students, participants in class or in one of the many clubs run by students for students, engagement and participation is intense.

Communal At London Business School, we collaborate to create an environment in which we They are the driving force behind our support and inspire each other to achieve School, guiding us in a common direction our fullest potential. and towards a shared goal. They are central to our strategy; our recruitment Eclectic and retention campaigns; our employee Being eclectic is about combining different engagement initiatives; and our efforts to sources and styles to create something build a world-class customer experience new and better. We are an immensely from the inside out. diverse community. Our students, participants, staff, faculty, and corporate The values are also reflected in how partners come from every corner of the we interact with our local community. globe. We draw energy and ideas from that As we are established in a largely diversity, while respecting individual and residential area, it is every member of cultural values. Ours is a multi-portfolio, the School community’s responsibility multicultural learning environment. to treat our neighbors with respect and consideration, upholding our reputation Courageous as a world-class institution.

To be courageous is to ‘take the road less travelled’, to question convention and to be unafraid of respectfully voicing an opinion.

This means we are prepared to be wrong, as well as right, or to admit when we do not have the answer.

1 Welcome from the Programme Director 2 International Exchange Programme

7 Academic culture 12 Faculty 13 Student Feedback 14 MBA Reception Services 16 Communications

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Career Centre Career Centre

4 Student leadership 22 23

SA Executive Committee 2016-17 Student Activities – Clubs

5 Student Support 25 Disability 28 Visas

6 The School

31 Alumni Relations 32 Accommodation 35 School Committees 36 IT essentials 43 Catering 44 Gym 46 Library and Taunton Student Centre 48 Security 50 Useful numbers

A Appendix: Programme Regulations ●● The Academic Regulations –– Introduction –– Part One: Framework and Governance –– Part Two: General Regulations –– Part Three: Assessment Regulations ●● Appendices –– Appendix One: Student Disciplinary Regulations –– Appendix Two: Academic Appeals Procedure –– Appendix Three: Student Complaints Procedure –– Appendix Four: Extenuating Circumstances Policy ●● MBA2018 Programme Regulations ●● General Terms and Conditions for Degree Programmes ●● Valuing Dignity at London Business School

B Campus Maps

Welcome from the Programme Director

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International Exchange Programme Handbook

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1 Welcome from the Programme Director

Dear IEP2017 students, It gives me great pleasure to welcome you to London Business School as members of the International Exchange Programme. We look forward to you becoming a part of our school community and to getting to know you over the coming weeks and months.

Your time at London Business School will be enjoyable and rewarding but also challenging and rigorous. Whilst we know that you will have conducted your own research and got to know us before making the decision to join the Programme, we would now like to help you familiarise yourself in more detail with the School and how we function.

This handbook contains information that will be relevant throughout your time here, so we would advise you to keep it to hand to refer back to as you progress through the exchange period.

We recognise that as new members of the community, there will be lots of new information to absorb and new people to meet and names to remember. The Programme Management team are committed to helping you settle into the programme, and we ask that you also keep yourself as informed as possible; please refer to the ‘My Programme’ site for IEP2017 on Portal on which you should be able to find all the information you need on a day to day basis.

We wish you the very best for this next stage in your programme!

Best Wishes Erica

Erica Hensens MBA Programme Director

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Academic culture Many of you will not have studied in the UK before and it will be important for you to quickly assimilate yourself into the culture of the School in order to best prepare for success in your exchange experience.

In addition to the regulations provided in this handbook, an Assessment Briefing has been prepared to ensure you have all of the important information regarding your academic responsibilities. The session will be available on Portal and it is important that you familiarise yourself with this information. Please keep this handbook safe; you will refer back to it time and again throughout your experience.

You will be keen to get involved in lots of different things right away, it is important that you take the time to understand your responsibilities as an individual and as a member of the London Business School community.

You will be held accountable for your actions; and you have agreed to abide by the regulations of London Business School, we also expect that you conduct yourselves in a professional, respectful and honourable way.

This handbook provides you with the regulations you need to be aware of within the appendix and in the following pages we highlight six areas that are particularly important and that students often ask questions about: ●● Studying in the UK ●● Attendance ●● Academic Scholarship ●● Referencing ●● Extenuating Circumstances Policy Please familiarise yourself with the full policies at the back of this handbook.

Studying in the UK As you know the UK has a great reputation in Higher Education, our Universities are known globally for producing some of the finest research and academic work in the world and for having a real impact on their communities and on local and global business and society.

The UK higher education system has developed over centuries and is governed by legal and regulatory frameworks that support and uphold the standards that are expected of Universities here in the UK. Most Universities in the UK are public bodies, only a very small number of private institutions exist. London Business School is a public body.

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Our academic standards are monitored by the Quality Assurance Agency (www.qaa.ac.uk) who is responsible for safeguarding the standards and improving the quality of UK higher education.

As a result of this context there are a number of processes and actions that are expected of us that may be very different to your previous experiences.

For example the way we are expected to process assessment grades requires that there are three reviews of the marks and this takes time!

As you become familiar with the International Exchange Programme you will be told more about these differences and feel free to ask questions if you have would like any further information.

Academic Scholarship When studying at the London Business School you are expected to engage academically and uphold the principles of good scholarship. For example: your work should be original, if you are referencing other peoples work you should credit them appropriately and good research for your assignments should take you beyond Google and Wikipedia!

Make sure you avoid common, and often avoidable, mistakes by preparing for your assignments well; the information below is a great start and the assessment briefing will provide more information too.

Academic Misconduct Full details can be found in the Academic Regulations Appendix – Student Disciplinary Regulations.

The school takes very seriously any actions by a student that may deliberately or unintentionally give them an advantage in their assessments and defines academic misconduct very broadly.

It includes activities such as copying from students, the internet or other sources, incorrect referencing, not contributing to group work, and not working independently on individual work. (Full definitions and explanations on Page 3 of Academic Regulations Appendix 2.

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Remember you are responsible for your actions, so ensure that you are familiar with what constitutes academic misconduct!

If you do not use this system (or the one specified) you will be deemed to have incorrectly referenced your work and may be subject to sanctions.

If any student is suspected of academic misconduct the case will be investigated fully and the following sanctions might be applied depending on the severity of the case.

If you have never used this system before or for a reminder please check out the information on Portal > My Programme > Regulations.

●● ●● ●● ●● ●● ●●

Written reprimand Grade amendment Academic Notice Suspension Exclusion Expulsion

The consequences can be very serious, so make sure that all of your work is submitted on time and follows the regulations.

You will be provided with information about how we detect academic misconduct in your assessment briefing.

Referencing Full details can be found in the Academic Regulations Appendix.

Unless you are told otherwise in the assessment details of a course you should use the Harvard Referencing method.

Attendance Full details can be found in the Academic Regulations Appendix.

You are expected to attend all of your course commitments; this includes all classes and activities related to your studies and any briefing sessions provided for you.

You will at times have many things to choose between, be it related to your career, a course or your personal life.

You will need to consider the impact on your degree if you choose not to prioritise your attendance.

Remember that a significant part of your learning experience is what you will learn from others in the classroom, and what you will help others learn.

Therefore if you do not attend all course related activities this impacts not only your experience but that of your colleagues as well.

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The Programme Office has a responsibility to the School to know if you are actively engaging with the programme. There are a number of different reasons for this; from UK Visa and Immigration compliance, to requirements stipulated as part of student loan agreements as well as to ensure that any difficulties which you are encountering are brought to our attention. If you are experiencing problems or putting yourself at risk of not meeting the requirements of your visa, or the programme we want to be available to advise you.

As a result please expect that your attendance will be monitored throughout your time at the school, and that this may be done in a variety of different ways.

Please also expect to be contacted by the Programme Office if your attendance falls below expected levels.

If you have extenuating circumstances that are preventing you from attending your classes please contact the exchange manager immediately and check out the Student Guide to Extenuating Circumstances for more information about what to do. We can advise you on how best to manage these periods.

Sometimes you may decide that it is not possible to attend a class and if that is the case please let your steam manager know and also drop a line to the faculty member as a courtesy. Please note that you will receive zero for participation if you do not attend a class.

Extenuating Circumstances Full details can be found in Academic Regulations Appendix 4 – Extenuating Circumstances Policy We hope that you will all have a great experience. However, on occasion, there may be things which happen that mean you are unable to perform at your best or engage with your learning or assessments, and the School has processes in place to help you if that is the case.

The important thing to remember is to raise any concerns you have about this with your exchange manager soon as you become aware of them.

Once you have updated us on your circumstances we can provide you with individual advice and support.

In summary, the School defines extenuating circumstances as unforeseen and uncontrollable circumstances which have a negative impact on your academic progress.

For example bereavement, a serious accident or an illness which may impact your ability to sit an exam may be considered an extenuating circumstance.

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All extenuating circumstances requests will be considered on a case by case basis. You will find guidance in the regulations but remember, if in doubt please contact us for further advice. Most importantly ensure you proactively do what you can to mitigate the impact of these circumstances by talking to us as soon as possible. We strongly advise you to: ●● Talk to us if you think you may have a personal circumstance that may impact you whilst on the programme ●● Register with a doctor / GP so you can obtain the medical support and evidence you will need if you are affected by illness ●● Ensure you are familiar with the programme requirements and dates so you can spot any potential problems in advance

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Faculty Each year, our world-class faculty teach 1,500 degree students and more than 5,000 Executive Education participants, drawn from over 130 countries, and are recognised for their high quality research. Their output, complemented by that of about 70 doctoral students, has been recognised as outstanding by the UK’s Higher Education Funding Council.

Faculty at the School receive international acclaim; awards received in 2013 include the Yrjo Jahnssen Prize to Professor Helene Rey and the European EIB ‘Young Economist Prize’ to Associate Professor Elias Papaioannou. Frederic Malherbe was awarded the Lamfalussy Fellowship of the European Central Bank for his project on ‘Optimal Capital Requirements over the Financial and Business Cycles’ and Gary Dushnitsky was awarded the SMS Emerging Scholar Award.

Faculty members feature in all the major research journals, such as the Academy of Management Journal and the Journal of Finance and as well as leading practitioner journals such as the Harvard Business Review. In addition, they make an important contribution to the editorial boards of publications as varied as the Journal of Empirical Finance to the Journal of Experimental Social Psychology.

Publications include major new books such as Professor Julian Birkinshaw’s Becoming a Better Boss: Why Good Management is So Difficult (Jossey Bass) and Professor Nigel Nicholson’s The ‘I’ of Leadership (Jossey Bass).

In terms of teaching, the School values the outstanding performances of faculty members in all subject areas.

Both current and new faculty members have been awarded prizes for the quality of their teaching, including Professor Alex Edmans who received numerous prizes from the Wharton School including the ‘MBA Excellence in Teaching Award’ and Professor Joao Cocco, who has received the School’s own Executive MBA Best Teacher Award year on year since 2007.

Research and Faculty information on the web: www.london.edu/facultyand research/ index.html The London Business School website has comprehensive information about our faculty. The faculty biographies on the website are linked to a database of their publications. Where members of faculty have personal pages, you will be able to link to them from their official London Business School biography page. All faculty have email addresses listed on their biography page.

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Student Feedback The feedback process underpins the partnership between faculty, students and the Programme Office, as it supports the delivery of a quality programme. We seek feedback because it helps us to gather data on student satisfaction of your exchange experience. This will help to inform future classes about their exchange at the London Business School. This will be used to aid further development of the Exchange Programme and your responses will be used to improve the service we provide.

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MBA Reception Services The MBA Programme Reception is located on the 1st floor of A-Wing in A111. Reception is staffed between 09.00–17.00 (Monday to Friday) during term time, and you can reach us via telephone or email throughout the day.

The MBA Reception team can help you with a number of general enquiries, listed below, which you can request by visiting the MBA Reception Services My Programme page and completing a simple online form.

Email: mbareception@london.edu Tel: 020 7000 7510 Web: Portal > My Programme Office > Programme Office Services Letter requests The MBA Reception team can provide you with formal letters that will be signed, stamped and printed on headed paper. You can order the following letter via My Programme: Student Status: Confirms that you are registered on the International Exchange Programme and notes the start and end dates of the programme.

Business cards Students are entitled to one complimentary set of 100 business cards and these can be ordered via the MBA Reception Services My Programme page. We advise students to wait until they have set up a permanent UK based landline or mobile number. Additional sets of Business Cards are charged at ÂŁ15.50 + VAT per set, and these are payable by cash, cheque, debit and credit cards (excluding American Express).

Please note, once processed business cards take approximately 10-14 days to arrive at the Programme Office.

Name badges / Lecture Theatre Nameplates Each IEP student will be provided with a name badge and a lecture theatre nameplate during Orientation.

Name badges are traditionally used at recruitment and marketing events, while lecture theatre nameplates are required to be displayed at all lectures that you attend at the School. If you need to order a new name badge or lecture theatre nameplate you can do so via the Reception Services My Programme page. You will incur a charge for replacement nameplates or name badges.

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Programme office Location

A111 (A Wing, First Floor)

Office hours

Monday — Friday, 09:00 — 17:00

Email

mbareception@london.edu

Telephone

020 7000 7510

Your Programme Manager

Monica Jancsik

Email

mjancsik@london.edu

Telephone

020 7000 7457

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Communications Over the course of the IEP there will be a lot of important information we will communicate to you to support your successful navigation through your Exchange Term at LBS. We will do this in a number of different ways.

Bulletins You will have already received the Welcome Bulletin that we sent out in the build-up to Orientation. From the start of term you will receive an IEP BiWeekly bulletin.

It is vital that you take the time to read these bulletins as they will contain important information about the programme, including: ●● Key deadlines ●● Actions you need to take ●● Profiles of student clubs, conferences and events ●● Notable student achievements.

My Programme This section of Portal is regularly updated by the Programme Office team and contains detailed information about each area of the IEP.

International Exchange Programme Team If you have any questions regarding the programme you can make use of this handbook or feel free to contact the International Exchange Programme Team. They will be able to answer most programme-related questions or point you in the right direction if your question relates to another department.

The International Exchange Programme Team aims to respond to any query within 24 working hours.

More information will be provided in your Programme Office presentations during the IEP Orientation.

Social Media Stay up to date with the latest business thinking, join debates and discussions, explore the LBS experience and stay connected with colleagues and friends Facebook: https://www.facebook.com/ LondonBusinessSchool Twitter: Follow us on twitter our main twitter feed is @LBS, follow Masters Programmes @LBS_Masters, Career Services @LBS_Careers and find out what is going on campus by following Campus Community on Twitter @ LBS_Life.

You Tube: http://www.youtube.com/ LondonBusinessSchool Student Blogs: http://blog.students. london.edu/

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Career Centre

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3 Career Centre Career Centre

What does Career Centre do?

We support students in their career development We engage with and participate in the employment market We cover all employment sectors, paying attention to emerging and developing trends as well as traditional career paths We partner, engage and communicate with our colleagues throughout LBS and other higher education organisations

Recruitment All IEP students are eligible for: ●● Full access to Career Central to post their LBS format CVs ●● View job postings ●● Apply for jobs ●● Sign up for and attend company presentations and recruiter evenings open to 2nd year MBA’s ●● IEP students’ CVs will be searchable and viewable by recruiters on Career Central, but will not be included in Career Centre sponsored sector CV books

Resources All IEP students are eligible to access: ●● Career Centre Resource pages on Portal ●● Online career skills screencasts

One to One Sessions All IEP students are eligible for: ●● 30 minute Peer Leaders Programme (PLP) sessions which include CV, Cover Letter and Interview Skills assistance. There is a limit of three sessions in the Autumn term and unlimited sessions in the Spring term ●● One-to-one 15 minute drop-ins with Career Coaches and Sector Specialists on a queuing basis – see home page of Career Central for details. One to one appointments with Career Coaches and Sector Specialists are not available to IEP students

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Who delivers this service?

We in Careers Centre are passionate about developing your life long career prospects. Many of the team have held senior positions in finance, consulting and commercial organisations and collectively we bring a highly skilled and experienced set of resources to the LBS student community across all programmes and alumni. We have strong coaching and professional development credentials. Our sector experts have extensive knowledge of the recruitment process including in-house, agency services and on-line routes.

Working Together Our work with you is a partnership; it is essential that you own your career path and decisions, however you can expect leading skills development, access to the widest LBS network through our partnership approach and advice and support in your decisions and development.

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Student leadership

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4 Student leadership About the Students’ Association The Students’ Association (or SA as it is known) has three primary purposes: ●● To represent student interests to senior management boards of the School ●● To organise a number of campuswide events ●● To help co-ordinate, promote and assist the clubs that form an integral part of life at London Business School including: –– taking 250+ LBSers to compete at MBAT, the European Business School Sports Tournament in Paris, France.

–– closing the year and celebrating Congregation with the Summer Ball.

In order to represent your opinions, officers of the SA sit on every committee in the School from health and safety to the governing board. As a result, we ensure that the interests of the students are taken into account before any decisions are made.

Via Campus Groups (https://clubs. london.edu/), our online interface designed for student clubs and events, you will be able to make the most out of all the activities that take place during the year. You can also find the link to Campus Groups on the LBS Portal.

In addition, you can email us (sa@london.edu), check out our blog on the SA website (http://clubs.london. edu/sa/home-page/), or follow us on Twitter (londonSA) and Facebook (http://www.facebook.com/LondonSA).

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SA Executive Committee 2016-17 President: Olly Nguyen

Senior Careers Officer: Winnie Fuchs

Treasurer: Sorin Bucur

Sponsorship Officer: Roman Ivanov

Campus Operations Officer: Shuhei Nishimaki

Incoming Students Representative: Tash Manning

Senior Academics & Ethics Officer: Will Crosby

Returning Officer: Chris Turner

PR & Communications Officer: Itzel Barron

Senior Social Affairs Officer: Carolyn McLain

Sports & Clubs Officer: Alistair Carter

Student Advocate Officer: Dhayvat Udeshi

Alumni Officer: Rick Lewis

Staff Liaisons: Jon Conradi & Sammy Engele

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Student Activities – Clubs Over 70 student clubs, overseen by the Student Association, make up the London Business School community.

These cover all areas of interest from professional and sports, to social and regional - your student experience would be incomplete without them!

Clubs give you an excellent opportunity to meet likeminded people throughout the community, share expertise and learn.

Club activities range from: ●● speaker series to annual conferences ●● organising competitions to supporting students competing ●● professionally focussed career treks to social trips all over the world The Student Association website summarises the conferences, treks and events which took place last year and will be updated as this year’s schedule is confirmed. Most club membership and events are free, but conferences, career treks, trips and competitions are not subsidised so make sure you budget for these!

To find out more: ●● Clubs use Campus Groups so make sure you join your clubs of choice to receive updates ●● Visit LBSstudentView (YouTube) and the official iTunesU channel for past event footage

Student Support

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5 Student Support Disability

●● Mental health

The School provides services to support students with disabilities and counselling support services.

●● Unseen disability – e.g. epilepsy, asthma and diabetes

Our disability services are provided in partnership with a local university and our counselling service by an external qualified practitioner.

All queries and interactions with the disability and counselling support services are confidential. We would encourage students to use these services to ensure you can access the right support during your time at the School. If you have any questions about these services please either contact them directly or ask a member of the programme office.

What do we mean by disability?

By disability we mean any impairment, medical condition, mental health difficulty or specific learning difficulty that has an impact on your ability to study or to take part in any aspect of university life, including: ●● Specific learning difficulties – e.g. dyslexia, dyspraxia ●● Sensory impairment ●● Physical disability (including Repetitive Strain Injury/upper limb disorder)

●● Medical condition (including fluctuating conditions) ●● Any other condition which has a significant effect on the ability to study Dyslexia and other specific learning difficulties If you think that you might be dyslexic but have never been formally assessed, or were assessed many years ago and have lost all copies of your previous reports you should make an appointment for a dyslexia screening test via the Disability Adviser. Please contact the Programme Office for details.

Support and Advice The Disability Adviser is available to: ●● Discuss and assess your individual needs and help you identify appropriate support and funding. ●● Produce a ‘summary of needs’ to ensure that relevant people in the Faculty and Programme Office are aware of your needs. ●● Assist in the application for Disabled Students’ Allowances (UK students only)

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Dyslexia tuition Students with dyslexia often have difficulty with particular study skills such as note-taking, planning and structuring written assignments, revision and exam techniques, and additional tuition can be organised by the Disability Adviser.

You will need evidence that you have dyslexia to access this service.

Note-taking If you have difficulty taking notes in lectures as a result of a physical impairment we will explore options such as use of a dictaphone or electronic note taker, and we can employ a professional note taker if appropriate.

We do not recommend note takers for students with a specific learning disability.

Communication support We can provide sign language interpreters and note-takers for deaf students.

Mental health mentors Students with mental health difficulties can have the support of a mentor. The role of the mentor is to help with the practical aspects of study and should not be confused with therapeutic support. A mentor can help you with skills such as organisation of work, time management, motivation and concentration. It should be noted that it can take several weeks to put a mentor in place. Please contact the Programme Office for details.

Specialist IT support The UCL Disability Centre has an IT suite equipped with a range of assistive software. This IT suite is also available to London Business School students.

Please contact the Programme Office for details.

Confidentiality and disclosure Any information disclosed to the Disability Adviser is treated confidentially. During the first meeting the Disability Adviser will confirm if information can be passed to other members of staff on a “need-to-know� basis.

If you do not disclose that you have a disability it may be difficult to make appropriate reasonable adjustments.

Special arrangements for examinations If you wish to apply for special examination arrangements on grounds of disability, for example to have extra time, you must contact the Disability Adviser 1 month prior to your first assessment.

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You will need to complete an application form for special assessment arrangements, all applications must be accompanied by evidence of the disability or medical condition.

The completed application form and evidence are then sent to UCL to be assessed by the UCL Special Assessment Arrangement Panel.

If the special arrangements have been agreed at UCL, the Disability Adviser will inform you, the Programme Office and Assessment team.

Contact Disability Service Students can access the disability service by contacting the Disability Advisory directly, using the details below: Angus Lamb, Disability Advisor Room B119. Appointments available on: Thursdays between 14.00 – 18.00 Friday between 12.00 – 17.00 Make appointments by contacting Angus directly by email or telephone: Email: disability@london.edu or alamb@london.edu Telephone: 020 7000 7000 7545 or 020 7679 0100 If you have any questions about the service the disability service, please ask the disability advisor or a member of the programme office. All questions are dealt with in the strictest of confidence and discreetly.

School Counsellor The School offers a free and confidential counselling support service. This is provided by an independent, fully qualified and accredited (by the British Association for Counselling and Psychotherapy (BACP)) professional.

Manya McClew provides the service and she is a Senior Registered Practitioner.

The counselling support service is available on Mondays (excluding UK public holidays) from 12 noon to 14.00. You can contact the counselling support service directly to arrange an appointment: Email: mmcclew@aol.com 24-hour answerphone/mobile telephone number: + 44 (0) 7947 624 115 If the line is engaged you can leave a voicemail and Manya will return your call.

You can make an appointment to meet with Manya on campus or off site. If you have any questions about the service the counselling support service, please ask Manya or a member of the programme office. All questions are dealt with in the strictest of confidence and discreetly.

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Visas For guidance on visa issues you can contact Helen Foley, the school’s Senior Manager, Visa Compliance and Financial Aid: Email: hfoley@london.edu Tel: 020 7000 7572.

The following sites are also useful: UKCISA - the UK Council for International Student Affairs http://www.ukcosa.org.uk/ The British Council: http://www.britcoun.org/

Registering with the Police Some students may be required to register with the Metropolitan Police’s Overseas Visitors Records Office. If you are required to do this you will be told either by the British Consulate issuing your visa or on arrival in the UK. If you do need to register, you must do this within 7 days of your arrival in the UK at the following address: Overseas Visitors Records Office Brandon House 180 Borough High Street London SE1 1LH Tel: +44 (0)20 7230 1208

Opening Hours: 9:00–16:00 Monday to Friday Underground stations: London Bridge, Borough or Elephant & Castle You will need to take your passport, travel documents, any Home Office documentation, any sponsorship documents and 2 passport photographs. There is a registration fee of £34.00, payable by credit card, Sterling traveler’s cheque or cash.

As there can be queues, it´s worth arriving early.

Notary Services If you need to use a notary to authenticate or certificate signatures or forms, you can find further information at the following website http://www. thenotariessociety.org.uk/find-a-notary.

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Oyster Card Scheme (18+ Student Oyster Photocard) Transport For London (TFL)18+ Student Oyster Photocards are very useful as they entitle the bearer to reduced fare travel on the London Underground.

Please note that discounted TFL Oyster Photocards are available only for full- time students and not for partners.

To apply for this card, visit the TFL website www.tfl.gov.uk/photocard and select ‘18+ Student Oyster photocard’ To apply online, you’ll need: 1 A colour, digital photo to upload 2 Your LBS student number from your education establishment 3 Your course start and end dates 4 A credit or debit card to pay the £10 fee 5 An active email address

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The School

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6 The School Alumni Relations Alumni are an integral part of the School community. Each and every one of you will have been in contact with LBS alumni as part of your MBA journey so far, whether at your interview or when seeking advice as you took the decision to join London Business School. The Alumni Relations Team, based within the Advancement department, will be speaking to you throughout the year about how you can use Portal to connect with alumni while you are studying and the many other opportunities you will have to engage with alumni throughout your programme. These include: ●● Connecting with our global network of alumni clubs We have 80 alumni clubs around the world, reflecting how internationally dispersed our alumni body is. Many clubs have close and ongoing links with their counterpart student clubs here on campus. Whether travelling as part of your programme (e.g. through the Global Business Experiences), when taking part in International Exchange, or even when you are on vacation, it is worth checking whether the local alumni club has any events planned; you will be very welcome.

●● Conferences The Alumni Relations team can advise on how best to source alumni speakers and panellists for major conferences and events

How to find us Drop into the Andrews Centre, based next to the Bite Café or email alumnirelations@london.edu.

The Cause: The Effect When speaking with alumni, you may hear them mention London Business School’s first ever comprehensive fundraising campaign to raise £100m over the next five years.

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Alumni are particularly excited about our recent acquisition of Old Marylebone Town Hall – a new teaching and student space 5 minutes’ walk from Sussex Place. £40m of the campaign total will be dedicated to transforming this space. In addition to this, the campaign will help us to attract and retain world-leading faculty and will double our current scholarship provision. Many alumni have already pledged their financial support to the campaign and many more will do so in the next five years. The Campaign was officially launched in 2013 as part of the School’s Worldwide Alumni Celebration.

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Accommodation Finding temporary accommodation

London Tourist Board The best general website for booking hotel accommodation at all price ranges is the London Tourist Board: http://www.visitlondon.com/.

Flat-Club This is an LBS incubator start-up offering short term accommodation for top business schools’ students and alumni. You can join for free with your Facebook or LBS email to find exclusive rooms and flats for the LBS community ranging from one night up to six months.

For more information visit http://www.flat-club.com/ or contact info@flat-club.com.

UniPlaces This start-up provides a booking platform for student accommodation, marketing a variety of verified properties from verified properties from privately rented accommodation to professionally managed student residences. The company prides itself on creating high quality property profiles enabling students to safely book their accommodation online from the comfort of their home country, without the need for doing a viewing in-person. Find and book your accommodation online at http://www. uniplaces.com/.

Finding long term Accommodation Estate agents / residential letting agencies Estate agents usually work in a limited area, so pick your neighbourhood first then find agents that cover that area. ●● We strongly advise you to use agencies that are members of the Association of Residential Letting Agents ●● Be firm with agents about what you want ●● Use more than one agent to ensure you see as many available properties as possible.

London Business School does not recommend specific agencies. Please ask advice from current students if you wish to have recommendations.

Urbanest – student accommodation Urbanest provides high quality, customer focused accommodation to students. Their newest property at St. Pancras is opening this year, with accommodation available to LBS students.

St. Pancras is in a fantastic location, only a 25 minute walk or 10 minute cycle from LBS, with excellent transportation links to the rest of London and beyond.

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The building itself boasts a 305 bed arrangement sectioned into selfcontained flats, shared duplex flats (with en-suite bathrooms) and 3 bed shared flats.

To book viewings please click here: http://uk.urbanest.com/. Alternatively, call Urbanest on +44 (0)20 7042 7890.

Council tax This is a tax that is levied by the local council on all properties in the United Kingdom. As a student you will not normally have to pay the Council Tax because properties that are only occupied by students are exempt.

However as an IEP student you are not eligible to receive the exemption for council tax as you will be studying in the UK for less than one year.

If you fall into one of the categories below, your household will have to pay either all or part of the invoice.

The local council will send you an invoice shortly after you move into your permanent property. You are legally required to name everyone who lives in the property and nominate one person to receive future invoices. At this stage you should also seek exemption by sending a Council Tax certificate which can be requested from the MBA Reception Team. When you receive any correspondence you are strongly advised to respond immediately. Please remember that if you do not pay the invoice the whole household may be prosecuted.

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School Committees

Executive Committee

The School is made of several decisionmaking bodies and committees.

Executive Committee is a sub committee of Management Board. The Executive Committee is responsible for taking and implementing administrative and academic decisions on the management of the School.

The committee refers all fundamental academic or constitutional decisions to the Management Board.

The Governing Body The Governing Body is responsible for the governance of the School. It addresses the major issues relating to the School’s development and work, such as financial planning, approving accounts and appointing the Dean. ●● Chairman – The Hon Apurv Bagri, President & CEO, Metdist Group ●● Frequency of meeting – four times a year.

Management Board The role of Management Board is to advise the Dean and Governing Body on all academic matters affecting educational policy of the School and the organisation of teaching, examining, research and programmes. Other duties include advising on tenure of appointment of faculty. ●● Chairman – Sir Andrew Likierman, Dean of London Business School ●● Frequency of meeting – six times a year.

●● Chairman – Sir Andrew Likierman, Dean of London Business School ●● Frequency of meeting – every Monday

Assessment Policy Committee Assessment Policy Committee (APC) is responsible for the overall quality of assessment on all of the School’s degree programmes, including appointment of internal and external examiners, approval of ex ante assessment regulations and procedures and review of external examiners’ reports.

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IT essentials Introduction

Our mission is to provide world-class information and technology services and support to faculty, student and staff – on campus or anywhere in the world.

London Business School offers an impressive range of technology services, as well as world class IT support.

The technology Wireless Internet ●● We provide a robust and secure wired and wireless network with global access and strict security measures, including firewalls, antispam and wireless protection.

Equipment ●● Well-equipped lecture theatres with comprehensive audio visual technology. ●● Digital video facilities, including editing, DVD creation and hosting and streaming of podcasts and video. ●● Over 350 student desktop computers in labs and seminar rooms installed with the latest software. ●● State of the art printing/copying/ scanning technologies.

Email ●● Accessible globally; students are allocated a personal mailbox with a quota limit of 5GB. File storage ●● You will be provided with your own personal area (H: drive) on the network with 256MB of available space.

Taunton Centre Visit the newly refurbished Taunton Centre, open 24 hours to students, alumni, staff and faculty. Housing the School’s Library, the Health and Fitness Centre, and range of study, networking and catering space, it is at the heart of the School community.

What services will I receive from IT Support?

WALT WALT is a wiki providing knowledge on AV, Library and technology services.

This is your first point of call for IT queries and configuration guides.

Please see ‘What is WALT?’ for more information.

The Welcome Desk IT Support provides an exclusive drop in service for all Students at the Welcome Desk which is based in the Taunton Centre.

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An IT support representative will be available to help with all IT enquiries from 08.00–17.00 Monday to Friday.

The IT Support Team provide support for laptops & mobile devices so that our students are able to connect to/print over Eduroam, send/receive School email and utilise the device in support of their studies.

We will diagnose faults and resolve where possible at the Welcome Desk within a guideline 15 minutes. If the fault requires more time to diagnose or resolve then the student can choose to either leave the device with us (to be resolved within 5 working days), or book a one hour appointment for the work to be carried out in the IT Support meeting room with the student in attendance.

Note: A backup of the device will be taken before any work is carried out that could cause loss of data. This backup will be kept for one month only.

A limited number of loan laptops or netbooks are available for use during Welcome Desk operating hours and must be returned the same day. Longer loan periods of up to a week are available, but only when the students own device is being repaired.

Please be aware of the following constraints on the service we offer: 1 We will need to see your School ID card before starting any work 2 We will not install/reinstall software unless the original media & licence key are available.

3 We will not install/reinstall the operating system unless the original install/recovery media/partition is available.

4 We will not replace/repair any hardware if the device is under warranty, but will act as a point of contact for the in-warranty repair to be carried out.

5 We will not source replacement hardware, but will advise where it can be sourced from and act as a point of contact.

6 We will not replace hardware if this necessitates disassembling the device, but we will replace items that are easily accessible from the outside casing.

What is WALT? WALT is the London Business School Wiki for AV, Library and Technology.

The wiki offers information on Taunton Centre facilities, Library services and frequently asked IT support queries.

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IT Services WALT is your first point of call for quick IT troubleshooting and access to instructions.

You will have instant access to printable configuration guides such as: ●● Connecting to wireless ●● Configuring email on your phone/ ●● laptop (Email Zone) ●● Printing from your laptop (Print Zone) ●● Apple support (Apple Zone) Find useful information on: ●● Virus protection ●● Student discounts ●● Managing your mailbox and much more Free software downloads are also available on WALT. You will find: ●● Free anti-virus software ●● Teaching software ●● Office compatibility packs Other services Find research guides provided by the Library and training videos provided by our training team How can I access WALT? You can access WALT via Portal > IT Help > WALT.

My Laptop Do I need a laptop?

There are over 350 Windows PC’s on campus in PC labs and in seminar rooms, including specific areas for each degree programme, all with software used for teaching installed. However, these facilities can be booked and at peak times, you may find it difficult to find one. The advantage of having your own laptop on campus is the flexibility of working where and when you want.

All public areas (including the Taunton Student Centre) are covered by Wi-Fi, through which you can access all IPbased services including Portal, e-mail and the Internet.

Windows v MAC The teaching software provided is all Windows software and includes MS Office add-ins, particularly the decision science tools that plug into Excel – specifically the Windows version of MS Excel.

To install teaching software on a MAC, you will need to install a Windows virtual PC using Bootcamp, Parallels or VMware, as well as MS Office for Windows. MS Windows and MS Office can be purchased online at good education prices at www. software4students.co.uk or there is the option to rely on being able to use a School PC when you need to use any of this software.

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Suitable spec?

Any standard Windows laptop will be more than up to the demands of your course work. If it runs MS Windows (Windows 7 or higher) and MS Office (2010 or higher) at a decent speed, it will suffice.

Check any laptop can connect to an IEEE 802.1x Wi-Fi network with WPA2 encryption (99% will).

32-bit v 64-bit?

Increasingly Windows PCs with 4GB or more of memory use 64-bit Windows.

There are no known issues with any teaching software on 64-bit machines.

However, the decision science tools that plug into MS Excel only work with the 32-bit version of MS Office 2010.

Good practice Keep your laptop secure by: ●● Configuring the Windows Update to download and install all critical Windows patches released by Microsoft each month ●● Installing anti-virus software and keeping it current. Symantec Enterprise anti-virus is available from WALT for all current versions of MS Windows.)

Connecting to Eduroam Wi-Fi Make sure Wi-Fi is switched on or enabled on your device before following these steps.

The Wi-Fi covers all public areas on campus including the lecture theatres, seminar rooms, the quad, Laing House and Taunton Centre.

You will need your London Business School email address and password to connect.

Connect to WiFi Setup 1 On your laptop or mobile phone, connect to the wireless network called WiFi Setup 2 Open your Internet browser and you will be presented with a welcome screen and some options (if this doesn’t happen, try visiting http:// www.google.com to force it to appear) 3 Click the link for Current Staff, Students and Faculty 4 You will now be presented with instructions for various operating systems and mobile devices, click on the appropriate link to view the Eduroam instructions for your device.

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We provide instructions for the following Operating Systems and devices ●● Windows Vista, 7 and 8 ●● Windows XP and Windows 2000 ●● Max OS X 10.5 - 10.6 (Leopard and Snow Leopard) ●● Max OS X 10.7 (Lion) and upwards ●● Windows Phone 7 ●● iPhone / iPod / iPad ●● BlackBerry ●● Android To find out how to configure your email settings, please visit Portal > IT Help > WALT > Email Zone

Additional information Accounts & Passwords The same username and password logs you into Portal, e-mail (webmail.london. edu) and onto student PCs on campus.

On the latter, type in your username and hit <tab> to move to the password field.

By using any School resources, you have agreed to the conditions of use policy including that you will not share your account details with anyone. ●● Set your secret question: in Portal go to Update your details (right frame) > Password and set your question and answer; this allows you to change your password at the Portal login page, otherwise you have to contact IT Support

Software and student discount The School does not provide copies of Microsoft Windows or Microsoft Office.

Check out www.software4students. co.uk for good student deals (give your mail address as @lbs.ac.uk rather than @london.edu). Microsoft also offers special deals around the start of the each academic year at www. theultimatesteal.co.uk.

When using School PCs, please remember: ●● Access to the School Network is for academic purposes. ●● Do not move PCs or unplug network or power cables. ●● Please remember to log out from the PC when you have finished your work. ●● Don’t save anything to the desktop as it will be wiped when you log out of the PC, save to your H: drive instead. ●● Do not install software or hardware on any School machines.

Hints and Tips Password How do I change my password?

Passwords can be changed by logging onto portal> Click on ‘Update your details’ > Password

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If I changed my portal password, will I need to change my Outlook password separately?

No, changing your password via portal will also change your Outlook password.

Discussions How to Create a Team or Discussion Group? ●● Go to Portal ●● Click on Clubs & Teams ●● Click or Start a new discussion group or Create a new team

Creating a new topic ●● Click the Post New link ●● Add the Topic subject and your message. ●● Once you have added your message you can click the Preview link to view your message; ●● And then the Post Message link to post it to the Discussions.

Portal Directory Use Directory for a comprehensive search of the School’s Directory of faculty, staff, students and alumni.

Discussion groups Groups that appear in the discussion groups directory and are open to subscription from outside members.

The link to the Portal Directory is located towards the top of the left hand navigation bar on the Portal homepage, titled ‘Directory’.

Teams Private groups which can be used to collaborate on particular projects or assignments

The Portal Directory allows you to search for individual members of the London Business School’s community.

Settings and watches Settings and Watches control how threads are displayed, the number of items per page displayed, and whether in a flat, threaded or tree view. To turn a watch off, tick the appropriate box and then the ‘delete’ button.

Timetable 1 Download the iCalendar file ●● Log onto Portal. ●● Go to Portal Sitemap > Courses > Timetable Export. ●● Click on the link to download your timetable and when prompted choose to save the file to the location of your choice.

A file called student_timetable.ics will be downloaded which contains your personalised timetable information for the upcoming term.

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Please note that this file will only contain future session dates, and exams timings are subject to change.

2 Import the iCalendar file into the calendar application.

MS Outlook 2010 ●● Choose File > Open > Import. ●● Choose to import an iCalendar format file (.ics). ●● Browse to the file you downloaded in step 1 above. ●● When prompted choose to Import.

Google Calendar ●● Click Settings. ●● Click Import calendar. ●● Click Choose file and browse to the file you downloaded in step 1 above. ●● Choose the calendar where the events should be saved. ●● Click Import.

Room Booking To book a room ●● Logon to Portal ●● Click on Seminar Room Booking Printing How do I add credit to my printing account?

Please visit Taunton Centre library desk to request this.

What happens if I lose my card?

You can setup printer access on your new card by following instructions in your welcome pack

Contact us You can contact IT support using any of the following methods: Welcome Desk An IT Support representative will be available to assist you at the Welcome Desk in the Taunton Centre at the following times: Monday – Friday, 08.00 – 17.00.

Email Send an email to help@london.edu Emergencies If you need to contact IT support to report an emergency incident, you can call: 020 7000 7700 (option 1), Monday – Friday, 08.00 – 20.00.

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Catering

Campus catering outlets Catering at London Business School is provided by external contractors Lexington Catering.

There are a number of on campus catering outlets for food and drink options. These range from take-away food, refreshments, quick service lunches and BBQ’s to high class dinners.

The Nash Lounge This outlet is located on the ground floor and lower ground floor of A-Wing.

The lower level contains a bistro-style sit down restaurant open for lunch. It is also a great place to meet, relax, study or catch up on news whilst enjoying the food and snacks on offer.

Coffee Bar 08.00 – 16.00 Breakfast 08.00 – 10.00 Deli 11.30 – 14.00 Kitchen Dining 11.30 – 14.00 The Bite The BITE is located in the Quad serving a range of hot & cold beverages, grab and go items all day and breakfast & lunch items.

Monday to Friday Saturday Sunday Out of Term

07.30 – 20.30 08.00 – 17.00 09.00 – 14.00 08.00 – 17.00

Café T Café T is located at the Taunton Student Centre in the student lounge on the ground floor serving coffee, deli sandwiches, salads and healthy snack options.

Monday to Friday 08.00 – 20.30 Salad Bar 11.30 – 14.00 Saturday Closed Sunday Closed Catering Contact Details: Events Coordinator Telephone Extension: 020 7000 7857 Email: cateringevents@london.edu

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Gym Whether you want to relax and destress or build up a sweat and push your body to the limits, you can enjoy all the facilities the London Business School Fitness Centre has to offer.

Located in the lower basement of the Taunton Place site, the Fitness Centre offers a full range of health & fitness services. The Fitness Centre is staffed by professionally qualified instructors from Nuffield Health who will be able to offer you guidance and advice on setting and achieving your fitness goals.

Staffed / Swimming Pool Hours: (Extended Gym Hours: 05.00 – 00.00*) 06.30 – 21.00 Monday to Friday 08.00 – 20.00 Saturday & Sundays 10.00 – 16.00 Bank Holidays *You will need to complete a Fitness Assessment and gym induction Gym All gym users are required to complete a free fitness assessment and gym induction, with the option of a personalised exercise programme. This will enable users to access the gym from 05.00 until 12 midnight every day via swipe access. The Fitness centre also offers a way for you to really get the best out of your training, you can book a session with a fully qualified Personal Trainer.

Swimming Pool The pool area has a Jacuzzi spa, sauna, steam room and shower facilities. The 25-metre, 1.2 metre deep swimming pool has 3 lanes and is heated to 27.5°.

Towel hire is available at reception.

3d Leisure offers fully qualified swim instructors and water fitness classes.

Health & Lifestyle Solutions The Fitness Centre offers initial inductions and exercise programmes as well as the Nuffiled Health MOT which is the perfect way to find out how fit and healthy you are.

Fitness classes / Courses ●● Spin ●● Circuits ●● Yoga ●● Muay Thai ●● Adult swimming ●● Spinfit ●● Child’s Swimming ●● Pilates ●● Boxing ●● Zumba ●● Cardio Combat ●● Insanity Fitness Centre classes are offered daily You can also sign up for an initial health assessment, gym induction, work with the staff to create your own personal training program or hire a personal trainer.

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The Fitness Centre also offers a wide range of health treatments, including massage and beauty treatments.

For more information, go to Portal > Facilities > Fitness > Health Treatments Being part of Nuffield Health means you also have access to other Nuffield gyms through our Corporate top up membership, meaning you could save up to 44% off membership at a Consumer gym. This can be explained in more detail in your induction if you are interested.

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Library and Taunton Student Centre Taunton Student Centre is open 24/7 for our students, alumni and staff. Selfissue kiosks are on the ground and first floor for book borrowing, renewals and returns outside staff hours.

The Library help desk is open: Monday-Friday 09:00-20:00 Saturday-Sunday 11:00-17:00 Hours may vary during Christmas and summer vacations and on bank holidays.

Contact us: Tel: +44 (0)20 7000 7620 Email: library@london.edu The Library is situated on floors 1– 3 of the Taunton Centre.

Ground Floor ●● Self-issue kiosk 1st Floor ●● Self- issue kiosk ●● Library help desk. Books and journals on: management, marketing, operations, HR, course collection (i.e. core texts), academic study collection, reference books, language & travel collection.

Study desks with and without PCs. Quiet study at the front of the building.

2nd Floor ●● Finance Zone a swipe access to area providing PCs with access to specialised finance data sets: SDC Platinum, Bloomberg, Datastream.

Also finance books and journals.

Study desks with and without PCs. A mix of group and silent study areas 3rd Floor ●● Books on: economics, industries maths, stats, communication, behavioural science and computing.

Quiet study area.

Library catalogue Our library catalogue is linked to on the portal home page and can be found on the web.

You can download an APP from the iTunes store https://itunes.apple.com/ cy/app/lbs-library/id637920715?mt=8 If you log on to the catalogue using your Portal login you can see what you have on loan and can renew your books and place holds.

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Borrowing Student can borrow 15 items at a time.

The usual loan period is 2 weeks but high demand texts are on 3 day or 7 day loan. Items in the course collection can be borrowed for 24 hours or on Friday for return on Monday. (Course collection books may not be renewed.)

If a title is not held it can be obtained.

See the request items link in the Library catalogue.

Electronic resources.

By logging on to the Library Services area of Portal you will be authenticated automatically to our subscribed e-resources which can be accessed on and off campus.

A few require pre-registration. They are: ●● Capital IQ (by S&P) ●● E-Financial news, ●● Factset, ●● F.T.com, ●● Forrester, ●● Roubini Global Economics, ●● Vault Career Insider, ●● WRDS (highly specialised financial datasets.)

Registration forms can be found in the A-Z list of databases.

Research support In Portal under Library Services you will find information on using the Library and Libguides pages on researching different business topics and industries.

Go to the training link to see forthcoming research training sessions and to book a place. Training sessions are run by our Information Specialists and external database providers. Links to recorded training can also be found on the Library training pages. Sessions are advertise in Portal discussion and via our Twitter feed: https://twitter.com/ LBS_LibraryTeam

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Security

Your security: Safety Awareness

Introduction We are all aware that personal safety can be threatened, often when we least expect it. Nevertheless, you can stay safe if you are streetwise and aware of your situation. The following advice will help you to protect yourself and suggest what to do if you are confronted or attacked.

Prevention is best. Employing common sense and foresight in your everyday life and travels will help you to avoid dangerous situations. Most attacks take place with little warning. Following an attack or robbery, the police can do little except arrange for care of the victims and take statements from witnesses. Make sure that you are not helpless if attacked. Look at how self-defence can help you prevent or minimise the risk of attack. We do not seek to tell anyone what they should or should not do, we all have choices to make in our life; our aim is to provide the most current sensible advice.

Armed with that advice everyone can then make his or her own informed choice.

Safety Awareness Self-defence begins with selfawareness. Keep your eyes open and your mind alert to dangers. Always be aware of the situation you are in and think about the potential risks.

Look ahead when walking along the street and be aware of dark corners and alleys, people loitering ahead, and groups of people heading towards you.

Cross the road if necessary to avoid potential risk. Use your ears too: listen for footsteps or voices. Be aware of who is following you. Listening to music while travelling may help pass the time, but it prevents you from hearing what is happening around you. Remember, if you feel unsafe get out of the situation: find a busy shop or area and head towards it. Always plan your routes sensibly and when you go out for the evening, plan how you will return. If necessary, arrange to stay overnight, travel home with friends or pre-book a cab to collect you.

Some general points: ●● You will be safest in bright, well lit and busy areas ●● Try to look and act confident – look like you know where you are going and walk tall ●● You might like to spread your valuables around your body. For example, keep your phone in your bag, your house keys in your trouser pocket and your money in your jacket ●● If someone tries to take something from you, it may just be better to let them take it rather than to get into a confrontation and risk injury

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●● Shout ‘fire’ rather than ‘help’ – it can get more results

Senior Security Officer (days): 0796 690 7877

●● If you suspect you’re being followed, cross over the road to see if they follow. If you’re still worried, don’t hang about. Go into a pub or shop to call a mate to meet you, or the police.

Senior Security Officer (nights): 0796 690 7879

●● It is always worth letting someone know where you are going, the route you intend to take and when you expect to return. ●● If something does happen to you, report it to the police and campus authorities. You could stop it happening to someone else ●● Please be careful not to leave your valuables unattended on or off campus.

You cannot expect to remember a long list of prevention advice every time you go out. Just be aware! If something does not seem quite right, guard against the possibility of it happening to you or one of your friends.

24 hour Duty Security mobile number: 0796 690 7888

Security emergency number: ext. 7999 Security Desk: ext. 7888 Porters Lodge: ext. 7890 Emergency Services 999 or 112 Marylebone Police Station 020 7486 1212 St. John’s Wood Police Station 020 7722 4447 Play safe and be secure!

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Useful numbers

Useful School Contacts Main Switchboard: 020 7000 7000 Sainsbury Reception (Main Reception) Telephone extension: 020 7000 7800 Email: reception@london.edu Opening Hours Monday–Sunday 7.30–10.30 Plowden Reception Telephone Extension: 020 7000 7808 Email: plowden@london.edu Taunton Student Centre Reception Telephone Extension: 020 7000 7907 Email: taunton@london.edu Security Contact Details Emergency: Ext. 7999 or 020 7000 7999 Non-emergency: 7888 or 020 7000 7888 MBA Programme Office 020 7000 7510 Reception General Information Each reception keeps a stock of programme brochures, handbooks and maps of the School, Public transport information and “What’s on Guides” for London are also available.

Reception staff are also available for general enquiries.

Duty First Aid Personnel Reception is the contact point for First Aid Emergencies. Reception staff will contact the First Aider who will deal with the incident immediately.

Electrical Adaptors Electrical adaptors can be loaned from Reception Postage Stamps Postage stamps are available to buy at Sainsbury Reception.

External Numbers Metropolitan Police Emergency – Dial 999 (for Emergency Services – Fire Brigade, Ambulance Services or Police) Non-Emergency – Dial 101 (You can call 101 to report a crime that has already happened, seek crime prevention advice or make police aware of any policing issues in your local area).

NHS Direct Dial 111 (For health advice) Dial-a-Cab 020 7426 3420 (card bookings) 020 7253 5000 (cash bookings

Appendix: Programme Regulations

A

Appendix: Programme Regulations

Academic Regulations INTRODUCTION 1.

Programmes

1.1.

The School offers master’s level post graduate degree programmes and one doctoral programme. All programmes are designed and maintained with reference to the appropriate level within the QAA Framework for Higher Education Qualifications as outlined below: Programme

FHEQ Level

MBA

7

EMBA EMBA-Global Americas and Europe

7 7

EMBA-Global Asia Masters in Finance (MiF)

7 7

Masters in Management (MiM) Global Masters in Management (MiM)

7 7

Sloan

7

PhD

8

1.2.

The nature and characteristics of the programmes are based on the QAA Subject Benchmark Statement for Masters Degrees in Business and Management.

1.3.

Where the School delivers and/or awards its programmes jointly with other institutions, the School retains ultimate responsibility for academic standards and the quality of learning opportunities, irrespective of where these are delivered or who provides them. The School’s expectations are that the standard of its award is constant wherever and however delivered, and students of its awards in collaborative partners enjoy a learning experience equivalent to that of students studying for awards at our London ‘home’ campus.

2.

Regulations

•

The School’s Academic Regulations are compiled of three separate sections: • Part One: Framework and Governance • Part Two: General Regulations • Part Three: Assessment Regulations

1

•

The Academic Regulations incorporate both the General Regulations that apply to students of the School and Examination, Progression and Award regulations.

The Academic Regulations regulate the principal institutional mechanisms for the articulation and management of the School’s academic standards for awards.

•

Due to the differing nature of the programmes, where appropriate, some programmes are governed by their own programme-specific regulations. This includes programmes that are collaborative in nature, and are delivered in conjunction with a partner institution, and programmes in which the nature of the teaching is different, such as the research programme. Where programmes have a separate set of regulations, they should be referenced in conjunction with these regulations: EMBA

Programme Regulations

MBA

Programme Regulations

MiF MiM / Global MiM

Programme Regulations Programme Regulations

EMBA-Global Americas and Europe EMBA-Global Asia

Programme Assessment Regulations Programme Assessment Regulations General Assessment Regulations Assessment Regulations for the Masters in Research PhD Programme Regulations PhD Code of Practice and Guidelines

PhD Programme

•

The Assessment Policy Committee, on behalf of the Management Board, is responsible to the Governing Body for the management of the academic standards and quality of programmes leading to awards of the School.

•

The Academic Regulations are reviewed and approved annually in their entirety by the Assessment Policy Committee.

•

The School reserves the right to amend the Academic Regulations at any time as it considers appropriate.

•

These regulations take effect for students beginning their programmes of study at the start of the 2016/17 academic year and supersede all previous regulations and policies for the areas detailed herein, except where it states that the regulations in force at the time of a student’s enrolment take priority.

2

PART ONE: FRAMEWORK AND GOVERNANCE

2.

Scope

2.1.

The programmes covered by part one (Framework and Governance) are as follows: • Master of Business Administration (MBA) • Executive Master of Business Administration (EMBA) • Master of Finance (MSc) • Master of Management (MiM) • Master of Research (MRes)

3.

Programme Specifications

3.1.

Each programme has a definitive programme specification which is approved by the Assessment Policy Committee. Programme specifications act as a sub-set of the Academic Regulations and apply to the specified programme.

3.2.

In some cases, programmes may also have specified programme regulations that relate to that specific programme of study.

3.3.

Programme specifications and programme regulations do not diverge from the standard academic regulations for the School.

3.4.

Where programme specifications and/or regulations are silent in any regard, the Academic Regulations shall apply.

4.

Course Outlines

4.1.

Course outlines specify details of the course, including expected learning outcomes and assessment. Course outlines act as a definitive guide for students for each course.

4.2.

Each course is examined by approved assessment methods and these are detailed in the course outline. Where the assessment for the course comprises more than one type of assessment, the weighting to be applied to each element of assessment is stated in the course outline.

4.3.1

All course outlines should be registered at least six weeks in advance of the start of the course and checked for consistency by the relevant Faculty Advisor, subject to advice from the Programme Director, prior to being finalised. For electives the Faculty Advisor will review a third of the portfolio each year. Final

3

course outlines are to be published to students four weeks prior to the course starting.

5.

Boards of Examiners

5.1.

The School has two streams of Boards of Examiners, one for the MBA degrees and one for the MRes and MSc degrees. These are chaired by the Chief Examiner.

5.2.

The Assessment Policy Committee has delegated authority to the Boards of Examiners for consideration of the studentsâ&#x20AC;&#x2122; achievement, progress and award, and other related matters. The Assessment Policy Committee considers any matters that may be referred to it by Boards of Examiners and oversees policy and procedures to inform the conduct and function of these boards.

5.3.

The Boards of Examiners terms of reference are as follows: a) To consider the award of degree report and approve awards for students; b) To consider requests to continue beyond the normal duration; c) To approve the withdrawal of students due to academic failure; d) To have particular regard to matters of consistency across programmes leading to the award; e) To ensure the consistent application of the academic regulations.

5.4.

The membership of the Boards of Examiners is: i) The Chief Examiner, appointed by the Dean, who will act as Chair; ii) A member of Central Services, who will act as Secretary; iii) A minimum of three internal examiners (all faculty in teaching posts are de-facto internal examiners); iv) All External Examiners

5.5.

The following may be in attendance: i) Relevant Programme Office staff ii) The Head of Quality Assurance

5.6.

The quorum for Board of Examiners meetings is as follows: i) Three internal examiners ii) Three external examiners iii) The Chief Examiner.

5.7.

The Chief Examiner may at times take Chairâ&#x20AC;&#x2122;s Action on matters relating to the Board of Examiners. This would usually occur as follows: a) In matters related to individual student progression or failure if the relevant exam board meeting is not scheduled within four weeks; and/or b) Recommendations are outstanding following a meeting of the Board

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5.8.

Any Chairâ&#x20AC;&#x2122;s Actions taken will be recorded by the Exam Board Secretary and be reported at the next relevant Board of Examiners meeting.

5.9.

Internal Examiners are appointed by virtue of their status as teaching faculty of the School who have taught core courses of the programme for which the degree is being awarded or have been nominated by their Subject Area Chair to attend on behalf of their subject area. Visiting, research and adjunct faculty who teach courses are also deemed to be internal examiners.

5.10.

It is the role of the internal examiners to make all academic decisions required by the Board. It is the role of the external examiners to verify these decisions and provide examples of practice from their own institutions where appropriate.

6.

External Examiners

6.1.

External Examiners are appointed by the Assessment Policy Committee in accordance with the approved process and criteria which are written with reference to the UK Quality Code for Higher Education (chapter B7, External Examining). In some cases external examiners are also intercollegiate examiners.

6.2.

The primary duty of the external examiners is to ensure that the academic standards of the degrees conferred by the School are consistent with masters level awards made across the UK higher education sector and with the relevant subject benchmark statement.

6.3.

External examiners are appointed to a specific subject within each programme, or to a collection of similar programmes (i.e. all MBA and EMBA programmes). The External Examiners approve and review the largest individual assessment for core courses, in addition to one third of elective courses including all new elective courses will be reviewed annually.

6.4.

Each programme also has a lead external examiner who is expected to take an overview of the entire programme. This examiner will be sent copies of all of the core course outlines at the end of each term and asked to comment on the composition and balance of the degree in their annual report.

6.5.

The appointment process requires the number of external examiners, and their range of expertise, to be sufficient to enable the execution of their duties.

6.6.

The period of appointment for external examiners is for a maximum of four years.

An external examiner who has completed a term of office cannot be re-appointed until a period of five years has elapsed.

6.7.

The duties of external examiners are as follows:

5

i)

ii)

iii)

iv) v) vi)

vii)

viii) ix) x) xi)

6.8.

To comment on the assessments for each course for which they are responsible the extent to which the assessments cover the syllabus, and whether they enable students to demonstrate their achievement of course learning outcomes; to consider, comment upon, and approve (or otherwise) the largest individual piece of assessment for each core course in addition to one third of elective courses, including all new elective courses, and to comment upon marking schemes for individual examination papers, assessment criteria and model answers; To confirm whether or not the standard of marking is satisfactory by scrutinising a sample of scripts across the range from each course and to ensure that assessment is conducted fairly; To comment upon the achievement of students and the comparability of this achievement to standards elsewhere; To comment upon threshold standards of the proposed awards and their comparability to similar awards elsewhere; To make known any causes for concern in relation to academic standards achieved by students, the standard of courses and the standards of awards, should the need arise; To provide independent opinion where there is a significant unresolved difference between the marks awarded between the first and second markers; To attend meetings of the Board of Examiners; To endorse the results and the recommendations for award, by signing the relevant documentation; To submit a full external examinerâ&#x20AC;&#x2122;s report at the end of each academic year; To perform any other duties requested by Assessment Policy Committee following appropriate consultation over the nature of those duties.

External examiners are normally replaced upon completion of their period of office. From time to time, there may be cause for the School to terminate the appointment of an external examiner before the end of the period of office.

Reasons for termination include: i) ii) iii)

Resignation by the examiner Failure to perform his/her duties A breakdown in the relationship with the School.

7.

External Examinerâ&#x20AC;&#x2122;s Reports

7.1.

All external examiners are required to submit an annual report after the main July meeting of the Board of Examiners. Reports, for both internal and collaborative programmes, should be submitted to the School through the Quality Assurance Team.

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7.2.

External examiners’ fees will not be paid until the School has receipt of the report.

7.3.

Copies of the reports will be made available to relevant parties and committees as appropriate. Relevant parties may include the relevant Programme Directors, Faculty Advisors, Subject Area Chairs and Chief Examiner.

7.4.

The Head of Quality Assurance will review the feedback and prepare an overview report for presentation to committee meetings in the autumn. The report will include details of points that have been raised by an external examiner and require further attention by the School.

7.5.

Assessment Policy Committee will review the report in detail and determine the most appropriate next action where appropriate. Some actions may be managed within Assessment Policy Committee while others may be referred to the relevant Subject Area Chair, Programme Director or Central Services as appropriate. Any agreed actions will be noted in the minutes of the committee meeting and updates will be provided when appropriate at subsequent meetings.

7.6.

The Chief Examiner and/or Head of Quality Assurance reserve the right to pursue matters that in their opinion remain unresolved.

7.7.

External examiner’s reports are available on Portal for access by all members of the School, including students. They will be made available to programme review groups, and any other external and internal academic review process as required.

7.8.

The School will complete an annual overview ‘School Response’ to the external examiner reports at the end of the academic year. This will include a summary of all actions taken during that academic year in response to the external examiner reports. The School Response will be sent to all external examiners, and will be available on Portal to all members of the School, including students.

8.

Procedure for the Award of Degree

8.1.

The Board of Examiners will review the award of degree report and recommend students for the award of degree.

8.2.

The Board will also consider awarding, at its discretion, the degree with Distinction to the top 10% of students listed. In the event that there is no clear line that can be drawn at 10% i.e. a number of students with the same score, they may increase the percentage by a maximum of 2%.

8.3.

The top 10% of the class is identified through a formula which awards a point score to student’s letter grades. Points are allocated as follows: • 100 for an A+ grade, • 90 for an A grade • 80 for a B grade

7

â&#x20AC;˘

70 for a C grade

8.4.

Each points score is then weighted according to the credit value of the course.

The scores from each of grades are then added together and averaged out by the number of credits that have attracted a letter grade. This means that courses that were pass-fail only, classified as programme requirements and courses taken on exchange (where applicable) are also excluded from the total credits that are used to average the points score.

8.5.

The Secretary to the Board of Examiners will take detailed minutes of the proceedings which will be confirmed by the Chief Examiner.

8.6.

The Chief Examiner and a subsection of the External Examiners will sign the pass list.

8.7.

The Deputy Dean (Programmes) receives a copy of the Board of Examiners minutes, and a copy of the pass list. Once the Deputy Dean (Programmes) is satisfied that due process has been followed he/she will also sign the pass list and in doing so will confirm the award of the degree. Under normal circumstances this will also take place within five working days.

8.8.

All programmes lead to an award of London Business School.

9.

Procedure for the Revocation of Degree

9.1.

The School may, at any time, revoke any degree (and associated privileges) if sufficient evidence can be provided that: a) an administrative error in the award made under the procedures required by the School; or b) subsequent to an award additional information becomes available of which the Board of Examiners was not previously aware; or c) following disciplinary action the student is no longer eligible for the degree

9.2.

All revocations for awards should be initiated by the Programme Director and seek approval from the Faculty Advisor before presenting the case to the Chief Examiner for approval.

9.3.

The final decision to revoke any award will be reported to the Dean.

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PART TWO: GENERAL REGULATIONS

10.

Scope

10.1.

These regulations apply to all students enrolled and registered on a Masters Degree Programme.

11.

Masters Degree Programmes

11.1.

The School reserves the right to amend any programme or course or withdraw any course, at any time, as is deemed necessary. Normally amendments to courses are enacted for the next cohort to join the programme. Where an amendment to a programme and/or a course has an effect on students currently registered for it, a notification will be sent to students.

12.

Admission

12.1.

The admissions requirements for individual programmes are set out in the programme specification for that programme, or other relevant documentation if applicable. These may be adjusted by the Programme Director as they deem appropriate.

12.2.

The School will terminate the registration of any student who secures admission to the School on the basis of qualifications, documents or statements which are subsequently found to be false.

12.3.

Occasionally a student may be allowed to commence a programme subject to satisfactorily completing condition(s). If a student does not meet these conditions within the specified time-limit, the student will be withdrawn from the programme.

13.

Enrolment

13.1.

Admits become â&#x20AC;&#x153;studentsâ&#x20AC;? formally on the day they register for the programme.

In some cases, this can be up to two weeks before the programme start date.

Students on Tier 4 visas are subject to visa conditions immediately from the time they arrive in the UK.

13.2.

All students are required to sign and return to the relevant Programme Office the London Business School Terms and Conditions for Degree Programmes when registering for the programme.

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13.3.

The registration of students found to be in breach of the Terms and Conditions, for academic or other reasons, may be terminated immediately.

14.

Medical Examination

14.1.

The School reserves the right to require any student to undertake a medical examination, either as a condition of admission, or at any time during their studies (including following upheld appeals that cite extenuating circumstances) to determine fitness to study. The School may require the full disclosure of any report relating to a studentâ&#x20AC;&#x2122;s fitness to study.

14.2.

The School may require any student who has been absent as a result of illness, or an infectious or contagious disease to produce a medical certificate confirming fitness to return to resume their studies.

14.3.

If after a medical examination, a student is deemed unfit to undertake or resume study they may be withdrawn from the programme. In such cases, the Programme Director, in consultation with the relevant Faculty Advisor, will make the decision and present the case to the Chief Examiner for formal approval.

15.

Special Arrangements

15.1.

Where appropriate special arrangements are made for students with a declared disability.

15.2.

Students that have a known disability should contact the Disability Support Officer prior to commencing the programme, or as soon as possible, in order to ensure that the student is provided with appropriate support throughout their studies.

15.3.

Once a student has met with the Disability Support Officer, the Disability Support Officer will work with the student to agree a â&#x20AC;&#x2DC;Summary of Needsâ&#x20AC;&#x2122; document that will form the basis of any special arrangements required.

16.

Regulations for the Conduct of Examinations

16.1.

Failure to attend an examination without approved extenuating circumstances will result in no marks being awarded and therefore the failure of that examination. It is the responsibility of the student to be aware of the details of the examination schedule and ensure they are in attendance.

16.2.

Students who are unwell on the day of an examination and do not feel fit to sit the examination should refer to the Extenuating Circumstances Policy and obtain a medical certificate from a qualified medical practitioner, on the same day where

10

possible, and submit it to the Extenuating Circumstances Panel for consideration.

Retrospective applications will not be considered.

16.3.

Students who choose to sit an examination whilst suffering from an illness or other extenuating circumstances and do not raise their concerns with the lead invigilator prior to the start of the examination are automatically confirming that they are fit to sit the exam.

16.4.

Students should arrive at the exam room at least ten minutes prior to the start of the exam. Students will not be permitted to enter the examination room more than 30 minutes after the start of the examination under any circumstances; and extra time will not be given to students who arrive late. Students should contact their Programme Manager to discuss late attendance at an examination and their reasons for it.

16.5.

If a significant proportion of the class is late for the exam due to circumstances beyond their control such as severe weather or travel, the lead invigilator should make the decision whether to start the examination at the scheduled time or to postpone the start of the exam. This decision will be consistent for all students sitting the exam.

16.6.

Students will be notified in advance if a calculator or other materials or equipment are required for the examination. Only basic calculators will be permitted unless specifically stated by the faculty member in advance.

16.7.

Mobile phones, smart phones, tablets or any other electronic devices may not be used under any circumstances and will result in a student being asked to leave the examination room immediately.

16.8.

Students should not behave in any way which is distracting to other students or bring any devices which may emit noise or are likely to disturb other students into the examination room. A student who ignores a request from an invigilator not to behave disruptively will be required to leave the examination room immediately.

16.9.

If a student is suspected of having or using unauthorised materials during the examination, the invigilator will confiscate the materials and record on the exam irregularities form that it has been confiscated. An annotation will be made on the studentâ&#x20AC;&#x2122;s exam script to indicate when the material was confiscated and an explanation will be sought from the student at the end of the examination. An incident report will be completed and submitted to Central Services who will inform the Programme Office. The Programme Office will determine what action is appropriate.

16.10. Any other irregularities of behaviour / conduct within the examination room will be reported to the lead invigilator and may result in the student being asked to leave the examination room.

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16.11. Allegations of suspected cheating during an examination will be dealt with under the Student Disciplinary Regulations. In particular it will be construed a disciplinary offence if a student: i. ii. iii. iv. v. vi. vii.

Has unauthorized items or texts at their desk in the examination room during the examination Makes use of unauthorized items or texts during the examination Copies from the script of another student during the examination Dishonestly receives help from another person during the examination Dishonestly gives help to another person during the examination Acts dishonestly in any way, whether before, during or after the examination, so as to obtain an unfair advantage in the examination Acts dishonestly in any way, whether before, during or after the examination, so as to assist another student to obtain an unfair advantage in the examination

16.12. Unless an invigilator has given permission otherwise, during the course of the examination students should not communicate with any other person but the invigilator. Students should raise their hand to attract their attention and wait until the invigilator comes to them. Students must comply with the invigilatorâ&#x20AC;&#x2122;s instructions.

16.13. All examination answers should be written in the spaces provided in the examination paper unless instructed otherwise. Additional pages not attached to the exam/answer book will be discarded at the end of the examination.

16.14. Students should ensure that their scripts are appropriately marked with their student number. Students are not permitted to remove an examination script or any other examination materials from the examination room unless permission has been granted by the invigilator, as per the instructions from faculty.

16.15. In the event of a fire alarm, students should remain seated and await instructions from the invigilator and, when instructed, leave the examination room in silence.

Depending on the duration of the break, the lead invigilator will confirm whether the examination is to continue (and extend the exam time accordingly) or decide that the exam should be suspended.

16.16. During the break, students must not discuss the examination with other students.

Any students suspected of discussing the examination will be reported to Central Services and in turn the Programme Office.

16.17. If it is not possible to restart the examination another sitting, with a new paper, will be arranged.

16.18. If a student finishes their examination early, they should inform the invigilator and leave the room quietly. Students will not be permitted to leave the examination

12

room in the last 15 minutes of the examination, save for exceptional circumstances (ill-health).

16.19. At the end of the examination students should remain seated and silent until all scripts have been collected; and the invigilator has confirmed that students are permitted to leave the examination room. Students who refuse to hand their paper in at the end of the allocated time will be failed for the assessment.

16.20. Failure to comply with any of these regulations could result in sanctions including automatic failure of the exam, course or programme.

16.21. If students have any queries they should contact the invigilator immediately or the relevant Programme Office after the examination.

16.22. Examinations taken for credit on exchange will be administered under the local arrangements of that institution.

16.23. In exceptional cases remote examinations may be approved. In this case, the examination must be conducted under normal exam conditions with an appropriate invigilator present.

16.24. It is the responsibility of the student who has been diagnosed with a disability which requires special examination arrangements to contact the exam organiser at least one week before the examination to ensure the appropriate arrangements can be put in place.

17.

Referencing Policy

17.1.

Students should be aware that all assessed work should be referenced according to Oxford, Harvard or Chicago referencing conventions. Students who fail to reference in this manner, or at all, will be subject to investigation under the Student Disciplinary Regulations

17.2.

Details of the referencing schemes can be found in all good referencing guides and on Portal.

18.

Academic Misconduct

18.1.

The School treats cases of academic misconduct very seriously. It is important that all students are judged on their own ability, and that no student is able to gain an unfair advantage over others. The School will seek at all times to protect its academic standards and intellectual property rigorously.

18.2.

The School reserves the right to use technology to detect and/or follow up cases of suspected academic misconduct.

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18.3.

Incidents of alleged academic misconduct are managed in accordance with the Student Disciplinary Regulations.

19.

Academic Appeals

19.1.

An academic appeal is a request for a review of a decision made by an individual or an academic body (such as the Board of Examiners) in relation to a student’s progression, assessment or award of a degree.

19.2.

Academic appeals may be submitted under the School’s Academic Appeals procedure (appendix 2).

19.3.

Academic appeals may only be brought on the following grounds: extenuating circumstances or material error. Academic appeals against academic judgement will not be accepted.

19.4.

Appeals must be submitted within one calendar month of the release of the relevant assessment result or within one calendar month of receiving a letter from the Board of Examiners. Appeals relating to an assessment that was more than two months prior will not normally be considered.

20.

Extenuating Circumstances

20.1.

Students are required to familiarise themselves with the School’s Extenuating Circumstances Policy and the process and timeframes for submitting requests.

Ignorance of procedures is not an acceptable reason for submitting requests late.

20.2.

Extenuating circumstances are defined by the School as: ‘unforeseen and uncontrollable circumstances, outside of a student’s control, which have a negative impact on a student’s academic progress’.

20.3.

The School understands that there may be times when unforeseen and uncontrollable circumstances may effect a student’s academic progress, by impacting on their ability to: • • • •

20.4.

Meet stated deadlines/timelines; Complete assessment(s) and/or attend examinations; Attend required sessions; Otherwise fulfil the requirements of the programme as stated by the School.

Any student who is experiencing extenuating circumstances at any time during their study is expected to raise this with the relevant Programme Office, so that appropriate advice and support can be provided.

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20.5.

Extenuating circumstances must be evidenced with approved documentation dated at the time of the assessment. Retrospective evidence will not be accepted.

21.

Penalties for the late submission of work

21.1.

A student who submits a first attempt at assessed work after the deadline will have their mark for that work reduced according to the following scale: • • •

Zero to two calendar days late – 5 % reduction Three to five calendar days late – 8 % reduction More than five calendar days late – Fail

21.2.

If, when applied, a penalty for late submission causes a student to fail a course that fail grade will stand.

21.3.

These penalties do not apply to re-sit assessments. Re-sit assessments must be handed by the set deadline or a fail will be applied which may lead to the failure of the degree.

15

PART THREE: ASSESSMENT REGULATIONS

22.

Scope

22.1.

The programmes covered by part three (Assessment Regulations) are as follows: • • • • • •

Master of Business Administration (MBA) Executive Master of Business Administration (EMBA) Master of Finance (MiF) Master of Management (MiM) MSc Leadership and Strategy (Sloan) Master of Research (MRes)

23.

General Requirements

23.1.

Students are enrolled at the School and registered for a programme and for courses in accordance with the requirements set out in the programme specification.

23.2.

Students are required to enrol and complete all compulsory elements for progression and award. If, for any reason, a student fails to engage with the required elements of their programme the Programme Director will request a meeting to discuss their progress. Students should be aware that disengagement with any form of assessed work may result in academic failure and/or action being taken against them under the Student Disciplinary Regulations.

23.3.

Students are responsible for their own elective enrolment using the School’s Elective Bidding System. All students will need to be available to participate in bidding rounds and add/drop phases that are relevant to their class

23.4.

Once a commitment has been made to taking an elective course non-attendance on that course will result in a fail grade being awarded and recorded on the transcript unless there are approved extenuating circumstances as per the School’s Extenuating Circumstances Policy.

23.5.

A student who has been awarded a degree from the School may not subsequently present themselves for re-examination for that award.

23.6.

A student who is in debt to the School is not entitled to receive any award of the School.

23.7.

A student who is subject to investigation in relation to the School’s Disciplinary Regulations may not graduate until such a time as that investigation has completed.

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24.

Normal Duration

24.1.

Each programme has an approved normal duration that relates to the mode of study available for the programme.

24.2.

Students will be presented to the Board of Examiners meeting at which they were due to graduate if they have successfully completed the minimum requirements for the award of the degree.

24.3.

Requests for extensions to continue to study outside of the specified normal duration will be considered by the Programme Director. Details of the case will be presented to the Board of Examiners at the next meeting and recorded in the minutes.

24.4.

The Board of Examiners may approve a period up to two additional years for a student to complete the programme.

25.

Interruption of Studies

25.1.

A student may be permitted to interrupt a programme of study for up to twenty four months from point of exit on the grounds of illness or other good cause as approved by the Programme Director. In order for the request to be considered a student must be in good academic standing and be up to date with fee payments.

25.2.

In exceptional circumstances, and for good reason, a Programme Director may enforce an interruption.

25.3.

Interruption for a period of more than two years will only be granted in very exceptional circumstances at the discretion of the Board of Examiners.

25.4.

Any student who is granted an interruption is not considered to be a student at the School during the specified interruption period and should note that this may affect their immigration status. The School is required to inform the UK Border Agency and can take no responsibility for any visa issues students may face due to an interruption of studies.

25.5.

Students who interrupt on health grounds may, as appropriate, be registered as part time when they return to complete the degree requirements regardless of whether the programme is usually offered in a part time format.

25.6.

Unless they are informed otherwise, students who return after a period of interruption are subject to the academic regulations from the year in which they registered on the programme where possible.

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25.7.

Students returning from an interruption of studies may be required to provide medical evidence to prove they are fit to do so.

25.8.

Students who return from interruption part way through an academic year are likely to be subject to special arrangements. Students will be asked to agree a progression plan in advance of their return with the Programme Director.

26.

Academic Credit

26.1.

Courses vary in credit value from 0.5-1.5 depending on the length of the course.

Course outlines specify the credit weighting for each course.

26.2.

Credit is classified in two ways; either as ‘summative’ known as a degree requirement or ‘formative’ known as a programme requirement.

26.3.

Credit classified as ‘summative’ is formally required for the award of degree.

26.4.

Credit classified as ‘formative’ is required for the programme to be considered complete and for students to be presented to the Board of Examiners but does not count towards the award of degree. It is not subject to the assessment design section of these regulations and is overseen by the Faculty Advisor and Programme Director.

26.5.

Students are required to attend and complete all of the requirements as stated in their programme specification, regardless of the credit classification, in order to complete the programme.

26.6.

It is possible for students to obtain waivers from certain courses in line with the Recognition for Prior Learning policy. Waivers are determined by the programme and faculty and details of permitted waivers are stated within the programme specification. Students must adhere to the requirements and deadlines given by the Programme Office.

27.

Credit Transfer from Collaborative Partners

27.1.

Where applicable, students are permitted to transfer credits from the School’s recognised collaborative partners if the credit is taken and successfully completed during the students’ registration on the programme.

27.2.

Credit is transferred strictly on a pass/fail basis.

27.3.

The School recognises the academic judgement of the institution delivering the course, whilst satisfying its quality assurance obligations through the School’s International Exchange policy and procedure.

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28.

Experiential Learning

28.1.

The School runs a number of experiential learning courses including, but not limited to, the Global Business Experiences, International Assignments and London Business Experiences and Business Projects.

28.2.

For credit classification purposes Global Business Experiences and International Assignments are a â&#x20AC;&#x2DC;formativeâ&#x20AC;&#x2122; programme requirement. Attendance and participation on these courses will be graded by letter grade system but the forced curve will not be employed. The letter grade awarded will be recorded but will not count towards the award of degree or academic honours.

28.3.

London Business Experiences and London Finance Experiences are also a formative programme requirement. Attendance and participation on these courses is graded on a pass/fail basis.

28.4.

Attendance for these courses is mandatory. Students who fail to attend an experiential requirement due to extenuating circumstances will be required to retrieve the credit by submitting to the lead faculty member an agreed significant assignment with an experiential component.

29.

Assessment Design

29.1.

Assessment Policy Committee has agreed a common set of principles for assessment which all summative course assessments must be consistent with.

29.2.

Assessment Policy Committee understands that exceptionally, for good pedagogical reasons, faculty will want to design an assessment which does not conform completely to these regulations. On such an occasion the assessment, with an accompanying rationale, should be sent to the Faculty Advisor, copying in the Deputy Dean (Programmes) and Head of Quality Assurance at least 1 month in advance of the start date of the course. Approved requests will be reported to Assessment Policy Committee for information where appropriate.

29.3.

In order to ensure academic standards are maintained and no student is given an unfair advantage or disadvantage, assessment may only be conducted in English.

This includes any assessment taken at a partner institution (i.e. International Exchange and dual/joint programmes).

29.4.

When designing assessments, learning outcomes should be clearly linked to the assessment that is set.

19

29.5.

29.5.1.

29.6.

Assessment Weighting Student performance can be assessed by a combination of assessment instruments which must include a minimum of 50% overall weighting based on individual performance (not including class contribution for core courses).

Class Contribution/Participation

29.6.1.

The School has a separate policy for Class Contribution/Participation available on Portal.

29.6.2.

A maximum of 20% of any course may be assessed by class contribution/participation.

29.6.3.

Class contribution/participation may count towards individual performance for elective courses.

29.6.4.

When assessing class contribution/participation faculty are asked to publish criteria in advance of assessment that illustrates how class contribution will be graded on their particular course.

29.6.5.

Faculty are expected to keep auditable records of how class contribution grades were awarded.

29.6.6.

Class contribution should not include attendance as an assessed component.

Attendance is not an allowed assessment criteria at any time.

29.7.

Take-Home Assessments

29.7.1.

Take home assessments are permitted if deemed an appropriate assessment tool for the course for the course. However they are not permitted in timed and/or closed book conditions or in a multiple choice format.

29.7.2.

Faculty should design questions which limit the possibility for academic misconduct and distinguish them accordingly from sit down exams.

29.8.

29.8.1.

29.9.

Multiple Choice Questions Multiple Choice Questions may be used if deemed an appropriate assessment tool for the course. Multiple Choice Questions should constitute a cumulative absolute maximum of 30% of the final grade for each course.

Exam Questions

20

29.9.1.

To ensure the robustness and validity of examinations at London Business School, faculty are asked not to re-use the same questions for at least three years

30.

Grades for student performance

30.1.

The School uses a letter system to grade courses. The letter which students receive depends on their overall relative position within the stream (or by class for MiM and MiF students) as follows:

Core Courses Letter grade

Proportion in class

A+

10%

A

40%

B

40%

C

10%

50%

50%

F

Elective Courses Letter grade

Proportion in class

â&#x2030;¤ 50%

â&#x2030;¤ 10%

A+ A B

remainder c.50% (depending on decisions regarding A+ and A)

C F

30.2.

Due to the nature of the Business Projects, International Assignments, and Global Business Experience courses, the following numerical-to-letter grade conversion is applied: 80% = 70% - 79.9% = 60% - 69.9% =

A+ A B

21

50% - 59.9% =

C

30.3.

Failure is absolute and all fails are moderated internally.

30.4.

A minimum of 10% of scripts (including all fails), across the range, should be moderated internally and by the External Examiner.

30.5.

If two or more students have the same numerical grade then departures from strict proportionality within the grading curve are permitted. However, it is expected that this will not lead to more than +/- 2% difference.

30.6.

If more than 10% of students have not taken the first sitting of the examination the distribution curve will not be applied until these students have attempted the examination. Results may be released to those students who have attempted the examination on a pass/fail basis only during the interim period.

30.7.

Some courses, both ‘summative’ and ‘formative’, are graded purely on a pass / fail basis. These are detailed in the programme specification and/or course outline where appropriate.

30.8.

The academic judgement of faculty is final. In cases where it is suspected that there has been an administrative or calculation error these should be referred to Central Services in the first instance for review.

31.

Requirements to pass a course

31.1.

The pass mark for a course is 50%.

31.2.

Students must pass the individual assessment element of a course. Where there is more than one individual component course outlines should specify clearly which components must be passed. In particular, attention should be paid to whether the student is required to pass the largest individual assessment only or to pass an aggregate of all of the individual components and this should be clearly specified.

31.3.

A course may comprise a number of elements of assessment and requirements that must be completed in order to pass.

31.4.

Where a course contains assessment in the form of class contribution the outline will include the criteria against which student’s contribution is assessed.

31.5.

It is possible to achieve an overall course mark higher than the pass mark but fail the individual assessment element of a course. In this instance a fail will be recorded.

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31.6.

Where the course comprises of more than one element of assessment that must be passed, these elements will be aggregated into an overall mark for the course before the distribution curve is applied. The elements of assessment are weighted and their weighting is specified in the course outline.

31.7.

In all cases where the requirements for the passing of a course are met that course will be recorded as passed. Students have no further opportunity to re-sit a passed course in an attempt to achieve a higher grade.

31.8.

Where a student fails to complete and submit a required element of assessment the mark for that element will be zero.

31.9.

A student who does not achieve the requirements to pass a course in any of the ways detailed above will be deemed to have failed that course.

32.

Number of Attempts

32.1.

A maximum number of two attempts are permitted to pass a core course; a first attempt and one re-sit attempt.

32.2.

The format of any re-sit should be equitable to the original assessment.

32.3.

On occasion faculty should be aware that a third exam paper may be required.

32.4.

As stated in Clause 21, re-sit assessments must be handed by the set deadline or a fail will be applied which may lead to the failure of the degree.

32.5.

Provisional dates for re-sit examinations will be published alongside the dates for the first sitting. Re-sits will normally take place within 8 weeks during term of the student being notified of the failure. A minimum of two weeks notice will be given to students.

32.6.

The maximum letter grade any student can achieve at the re-sit attempt for the assessment is a â&#x20AC;&#x2DC;Câ&#x20AC;&#x2122;

32.7.

In the case of an upheld appeal, it may be possible for a student to be allowed a third, final attempt at an assessment. In these cases it is within the remit of the appeal reviewers to determine whether the final attempt should be capped.

32.8.

There is no opportunity for any student to re-sit any element of assessment for any course classified as an elective course.

32.9.

Elective courses run concurrently by the same faculty member and using the same assessment methods may be graded by class rather than by stream.

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33.

Acceptable Programme Performance

33.1.

Acceptable programme performance is monitored, in line with the Programme Specification, on a termly basis however students are responsible for ensuring that they are in good academic standing at all times.

33.2.

Students whose performance is deemed to be below expected standards may be subject to a restricted course load if considered appropriate by the Programme Director.

34.

Progression and Award Regulations

34.1.

To progress from a core course to an elective course where the core is a prerequisite for progression, students must have successfully completed the core course or be awaiting the outcome of the examination and have no evidence of a failing grade. Students who have not taken an examination due to approved Extenuating Circumstances should consult information provided to them at the time the extenuating circumstances decision was made and their Programme Manager for guidance on their progression.

34.2.

Where a programme lasts for more than one year in duration, a student must successfully complete all of requirements for year one before progressing to year two, in accordance with the relevant programme specification.

34.3.

A student who has met the requirement for progression based upon the completion of the courses required but has not yet met the requirement for progression due to failure of one of these courses and has not yet had the opportunity to complete the re-sit attempt for that course may, at the discretion of the Programme Director, begin courses for year two of the programme on the understanding that their academic standing will be reviewed once the re-sit result is available.

34.4.

These regulations do not apply to the specialist one year masters programmes.

Students should consult their programme specification for details of pre-requisites.

34.5.

To be eligible for the award of the degree, students must complete the minimum degree requirements as stipulated in the programme specifications

35.

Eligibility for Award

35.1.

To be eligible for the award of the MBA or MSc the student must have: i) Successfully passed the minimum requirements for the award as stipulated in the programme specification ii) Met the requirements of the programme within the maximum allowed duration of study

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iii)

Met the progression requirements where they exist

36.

Classification for Award

36.1.

The degree will be awarded with distinction to the top 10% of the class at the discretion of the relevant Board of Examiners.

36.2.

On the full time MBA Programme only, students in the top 10% of the class may be recognised for outstanding performance in the core courses at the end of year one of the programme by being placed upon the Deanâ&#x20AC;&#x2122;s List.

37.

Academic Failure

37.1.

Any student who, at any point during the programme, fails to meet the requirements for the award will be withdrawn from that programme by the Board of Examiners.

37.2.

Any student who is asked to withdraw at any point from the programme, for whatever reason, will remain liable for any outstanding fees where applicable.

Fees due will be dependent on when within the programme the student is withdrawn. Students should refer to the Terms and Conditions for further information.

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Student Disciplinary August 2016

Contents

Section 1: Policy ........................................................................................................... 3 1.1 Expectations ........................................................................................................ 3 1.2 Standard Process ................................................................................................. 3 1.3 Deanâ&#x20AC;&#x2122;s Power ....................................................................................................... 3

Section 2: Misconduct Definitions .................................................................................. 4 2.1 Academic Misconduct ........................................................................................... 4 2.2 General Misconduct .............................................................................................. 5 2.3 Criminal Offences ................................................................................................. 6

Section 3: Stage One â&#x20AC;&#x201C; Formal Consideration ................................................................ 7 3.1 Overview ............................................................................................................. 7 3.2 Notification .......................................................................................................... 7 3.3 Investigation ........................................................................................................ 7 3.4 Assessing Severity ............................................................................................... 8 3.5 Proportionate Action ............................................................................................ 8 3.6 Outcome .............................................................................................................. 9

Section 4: Stage Two - Student Disciplinary Panel ....................................................... 10 4.1 Overview ........................................................................................................... 10 4.2 Student Disciplinary Panel .................................................................................. 10 4.3 Timeframes ....................................................................................................... 10 4.4 Witnesses .......................................................................................................... 11 4.5 Hearing.............................................................................................................. 11 4.6 Deliberations ..................................................................................................... 12 4.7 Sanctions ........................................................................................................... 12

Section 5: Internal and External Review ...................................................................... 13 5.1 Overview ........................................................................................................... 13 5.2 Internal Review of Stage One and Stage Two Outcomes ..................................... 13 5.3 Permissible Grounds for Review ......................................................................... 13 5.4 Submission ........................................................................................................ 13 5.5 Initial Consideration ........................................................................................... 13 5.6 Consideration ..................................................................................................... 14 5.7 External Review ................................................................................................. 14

Section 6: Disciplinary Appeal Committee .................................................................... 15 6.1 Review of suspension, exclusion or expulsion ..................................................... 15

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Section 1: Policy 1.1 Expectations As members of the School community, all students are expected to conduct themselves with due regard to the School’s good name and reputation. Students are expected to behave in a manner that is appropriate and upholds the School’s academic and professional standards at all times.

Within the academic environment, students are expected to behave in a way that does not disrupt or impede the learning of others, or seek to gain unfair advantage. It is a fundamental principle that all students must be judged on their own ability and contribution.

All work submitted for assessment must be original, created by the student for the purposes of the assessment, and use appropriate methods of referencing.

1.2 Standard Process The School considers misconduct of any kind to be a serious matter and will seek to protect its standards rigorously at all times. When concerns are raised, the School will carry out a formal investigation and determine whether any action is required. The School reserves the right to apply sanctions, which may include suspension or expulsion, for misconduct.

The School aims to deal with disciplinary matters promptly and will endeavour, where possible, to adhere to the time limits specified stated. In instances where this is not possible, the student will be informed.

At times it may be necessary and appropriate to deviate from the standard process and/or for any person involved with the process to be replaced with another nominee. Deviations will be at the School’s absolute discretion and students will be informed of any changes.

This process is subject to review and may change at any time in the academic year. Canvas will be updated as and when changes are made to the document. At the beginning of each stage, the student will be issued with a copy of the Regulations that will be used.

1.3 Dean’s Power It is expected that most cases will be resolved through the standard disciplinary process.

However, in the more serious cases, the Dean may opt to use his power under the School’s Statutes and Charter to suspend, exclude or expel a student from any or all of his or her studies in the School “for reasons of academic insufficiency, breach of discipline or otherwise”.

In such circumstances, the Dean will normally authorise a nominee to act on his behalf and students will have a right of appeal to the Governing Body.

3

Section 2: Misconduct Definitions 2.1 Academic Misconduct Academic misconduct is considered to be any action or attempted action or activity, either intentional or otherwise, which may result in creating an unfair academic advantage for oneself or disadvantage for other member(s) of the School.

The following are some examples of types of academic misconduct: Plagiarism:

Submitting the work or ideas of someone else as your own, without appropriate referencing and/or failure to acknowledge clearly that you have used, referred to, or copied the ideas, words, data or work of another person.

Self-plagiarism:

Submitting your own work, prepared for another course or other purposes, i.e. non-academic work.

Impersonation:

Submitting work prepared by another person or third party as your own, i.e. purchasing work from an essay bank, commissioning another person to complete the work or has another person sit an exam.

Collusion:

Unauthorised collaboration and the sharing of materials in preparing assessed for, including helping or receiving help from another student.

Contribution:

Failure to contribute sufficiently to group work and/or receiving a mark/credit or other academic acknowledgement for assessed work.

Falsification:

The fabrication or falsification of data and findings.

Exam Conduct:

Failure to comply with instructions given by faculty or the invigilator during an exam, using unauthorised notes or study-aids, sharing materials without permission, and/or refusing to hand in the exam script when instructed.

Misrepresentation:

Making a false declaration and/or submitting false or misleading requests for extenuating circumstances.

Non-compliance:

Failure to comply with the academic regulations or any instructions given for an assessment.

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2.2 General Misconduct General misconduct is considered to be any other type of misconduct that is not specifically related to academic and assessed work. It generally relates to behaviour of an improper manner that could interfere with or cause damage to the School.

The following are some examples of types of general misconduct. This list is illustrative, not exhaustive. (a)

any breach of any of any rules and regulations which may be issued by the School, except where it falls within the definition of academic misconduct; (b) behaviour which brings the name of the School into disrepute or could be likely to do so were it to become public knowledge; (c) disruption of, or improper interference with, the academic, administrative, sporting, social or other activities of the School, whether on School premises or elsewhere; (d) disruption of, or improper interference with, the functions, duties or activities of any student, member of staff or other employee of the School or any authorised visitor to the School; (e) violent, indecent, disorderly, threatening or offensive behaviour or language while on School premises or engaged in any School activity; (f) fraud, deceit, deception or dishonesty:  in connection with holding any office in the School; or  in relation to being a student of the School. (g) action likely to cause injury or impair safety on School premises or elsewhere while engaged in School activity; (h) harassment of any kind of any member of the School community including members of staff or other employees or any visitor to the School; (i) damage to, or defacement of, School property, or the property of other members of the School community, or other premises while engaged in School activity which is caused intentionally or recklessly; (j) theft or misappropriation of property belonging to the School, other members of the School community, and visitors to the School; (k) conduct which constitutes a criminal offence, where that conduct:  takes place on School premises; or  affects or concerns other members of the School community;  damages the good name of the School;  in itself constitutes a breach of any of the rules and regulations which may be issued by the School from time to time; or  is an offence of dishonesty and the student holds an office of responsibility within the School; (l) failure by the student to disclose their name and other relevant information to an officer or employee of the School where it is reasonable to require that such information be provided; and (m) any other conduct which does not fall under the preceding headings but, that in the discretion of the School, constitutes General Misconduct.

5

2.3 Criminal Offences The School has the right to report any allegation of misconduct that could, if proven, constitute a criminal offence. However, the School may exercise its absolute discretion as to whether to make such a report. For example, the School may choose not to report an allegation of criminal conduct if the alleged victim does not wish the Police to be involved.

Where the School becomes aware that a student is under investigation by the Police or other regulatory body, the School will give consideration to the seriousness of the allegation(s) and decide whether disciplinary action should be taken immediately or deferred pending the outcome of the formal investigation and/or any prosecution.

Irrespective of the decision on disciplinary action, the School reserves the right to suspend or exclude a student take the following action immediately if it is deemed reasonable and appropriate to do so, and with the approval of the Dean (or his nominee): 

Suspension: the student will be prohibited for a definite or indefinite period from attending or accessing the School, its premises, online facilities, and any School activities. However, the Dean (or their relevant nominee) may exercise his or her discretion to allow exceptions to the suspension; for example, to allow the student to attend an examination if the result is crucial to the student’s progress or their final result, or to obtain information relating to an impending disciplinary hearing.



Exclusion: the student will be selectively restricted from participating in School life. For example, the student could be prohibited from attending or accessing the School, its premises, online facilities, and any School activities, or certain privileges of School life. The precise terms of the student’s exclusion will be notified to them in writing.

During the period of suspension/exclusion, the School will keep the matter under review, taking into account any developments that occur or representations made by the student or their nominee. The School may require that the student be responsible for providing updates to inform the review, and all updates must be accurate, not misleading and no significant information is left out. The School reserves the right to amend or discontinue the suspension/expulsion and, take any other action it deems appropriate and reasonable, if the updates are not provided and/or completely truthful.

If disciplinary action was deferred, once confirmation is received that the proceedings have been concluded, the School will decide whether disciplinary action is required. The School reserves the right to take disciplinary action, in accordance with its own regulations, irrespective of the outcome of the proceedings. The School may take into account any penalty imposed during the proceedings when determining the outcome and sanctions of the disciplinary process.

6

Section 3: Stage One – Formal Consideration

3.1 Overview It is expected that most cases will initially be considered, and where possible, resolved under Stage One.

3.2 Notification Allegations of misconduct will normally be raised with the relevant Programme Director in the first instance, unless there is good reason for not doing so.

Within ten working days of receiving details of the alleged misconduct, the Programme Director will review the information and determine if a formal investigation is required. If it is not required, the Programme Director will inform the person who made the allegation.

The student will only be informed of the allegation if it is necessary.

If an investigation is required, the Programme Director will nominate a member of staff to investigate the concerns and decide who will formally consider the case. In both instances, the Programme Director may self-nominate if they choose or they may choose to nominate other members of staff. This will not preclude the Programme Director from the formal consideration stage.

3.3 Investigation When commencing the investigation, the Investigator will contact the student to:  Inform them that an allegation of misconduct has been received;  Invite them to a meeting to discuss the allegation;  Provide copies of any relevant policies and processes.

At the meeting, the student will be provided with details of the allegation and explain of how, if proven, it would constitute of a breach of the School’s rules and regulations.

To ensure that all relevant facts are recorded, notes of meetings and discussions may be taken. A note-taker may be present for this purpose.

As part of the investigation, the Investigator may seek further clarification about the circumstances from the student and/or any other persons as required. The student is expected to give full and prompt assistance if asked to provide clarification or additional information (including evidence).

Once the inquiries have been completed, an investigation report will be prepared. The student will be given the opportunity to review the report and provide comments that they want to be taken into consideration. Comments must be provided in writing within five

7

working days, and will be appended to the report. amended.

The report will not normally be

Upon receipt of the student’s comments or the deadline, the investigator will submit the report to the Reviewer for formal consideration.

3.4 Assessing Severity When determining the severity of the misconduct, the following may be considered:  pre-meditation;  previous acts of misconduct;  extent of the misconduct (i.e. major or minor);  weighting of the assessment;  if there appears to be any extenuating or mitigating circumstances.

3.5 Proportionate Action Any sanction imposed will be proportionate to the academic misconduct that took place. The following table provides some guidance on possible sanctions, however alternatives may be applied if deemed appropriate in the circumstances.

If the Reviewer considers the matter(s) to be serious or that it is appropriate to do so, the case will be referred to a Student Disciplinary Panel for further consideration and to determine the most appropriate outcome.

Level Major to Medium first offence Major to Minor second offence

Minor first offence

Examples Includes, but is not limited to:

Sanction Includes, but is not limited to:

 A significant percentage of the assessment is plagiarised  The assessment contributes to a significant percentage of the course  Submitting another students’ work  Purchasing an essay or assessment answer  Breaching exam regulations Includes, but is not limited to:

 Assessment awarded 0%, no option to resit  Assessment awarded 0%, with resit mark capped  Assessment graded excluding the affected sections  Formal written warning  Or, a combination of the above

 Poor referencing  Very minor plagiarism  (i.e. contributes to a small

 Formal written warning  Assessment graded excluding the affected sections

Includes, but is not limited to:

8

percentage of the assessment)

 Or, a combination of the above

Group work In cases where academic misconduct has occurred within a group assessment, all members of the group will be held responsible unless convincing evidence is brought to the School’s attention that proves who was responsible for the work.

In cases where plagiarism has occurred, the School is unable to award marks to any members of the group for the plagiarised sections as it cannot be deemed to be an original piece of work.

3.6 Outcome Within ten working days, the Reviewer will formally consider the report and determine the outcome. In considering the case, the Reviewer may seek clarification from the investigator and other parties as relevant, and consult with faculty and the faculty advisor on the proposed outcome.

In reaching the outcome, the Reviewer may take one of the following actions:  dismiss the allegation;  find the allegation to be proven and apply a sanction;  refer the case to a Student Disciplinary Panel for further consideration and to determine the most appropriate outcome.

The Reviewer will formally write to the student to confirm the outcome. outcome may also be communicated to other parties as necessary.

Details of the

9

Section 4: Stage Two - Student Disciplinary Panel 4.1 Overview The primary purpose of the Student Disciplinary Panel (SDP) is to consider the issues raised and determine the most appropriate outcome for the case. The SDP has the authority to regulate the processes governing the consideration of the case and is responsible for ensuring that the process and outcome is fair and reasonable.

4.2 Student Disciplinary Panel The normal composition of the SDP will be:  a senior member of faculty (who will normally be the chair);  a second member of faculty or senior administrator (Executive or Programme Director level);  a member of the Student Association or Alumni Representative.

Secretarial support will normally be provided by the Quality Assurance (QA) Team and a note-taker may be in attendance at meetings.

All members of the SDP should be free from bias and had no direct involvement in the issues being considered or earlier stages of the disciplinary process.

4.3 Timeframes In term time, and where possible, the formal hearing should take place within one month of the case being referred to the SDP. If this is not possible, the student will be informed.

At least ten working days before the hearing, the secretary will inform the student of:  the composition of the panel;  the logistical arrangements for the hearing;  that they have the right to be accompanied at the hearing by a friend or student. this person should not be engaged in legal practice or otherwise experienced advocacy by reason or his or her employment.

Within three working days of the above, the student must provide to the secretary:  any additional documentation or written submissions that they would like the panel to take account of. Documentation submitted after the deadline will not be considered, unless the chair decides that there are exceptional circumstances that justify the lateness and instructs that it should be included.  details of any witnesses that they would like to call and a justification for their attendance at the hearing (see below).  confirmation of whether they will be accompanied by a support person and any special arrangements that may be required.

10

At least five working days before the hearing, the secretary will provide final confirmation of the details for the hearing:  the allegation being considered by the panel and how, if proven, this would amount to a breach of the School’s rules and regulations;  any other parties that may be in attendance at the hearing;  the documentation that has been made available to the panel. Any information that has not been previously shared with the student will be made available at this time.

4.4 Witnesses In some cases, it may be necessary to call witnesses to the hearing. Details of the witnesses, and the justification for their attendance, must be provided to the secretary by no later than seven working days before the hearing.

This information will be shared with the SDP chair, who will determine whether it is necessary for the witness to attend the hearing.  if the witness is permitted, they will normally be expected to attend the hearing in person. The person calling the witness will be responsible for ensuring that the witness is aware of the arrangements and in attendance at the hearing;  in instances where it may be impractical for the witness to attend, the chair may agree to accept a written statement. The statement must be provided by no later than three working days before the hearing; or  if the chair decides that the witness does not need to attend, the person calling the witness will be informed.

4.5 Hearing The hearing will be held in private. Usually only the student, members of the SDP, persons providing administrative support, and attendees granted permission in advance of the hearing will be permitted in the room. Any deviations from this will be agreed at the discretion of the chair.

During the hearing, the SDP may ask questions of the student and any witnesses. The student will be expected to answer the questions directed to them and may not rely on their support person to answer questions on their behalf.

The hearing is an opportunity for the student to give their account and defend themselves in person. Students are required to attend the hearing, provide answers that are full and frank, not misleading or withhold any relevant material facts.

If the student and/or any of their witnesses fail to attend the hearing at the scheduled time, the SDP may continue to consider the case on the basis of the information presented.

11

4.6 Deliberations In some cases, the SDP may be able to deliberate and reach an outcome immediately after the hearing. However, this is not a requirement and the SDP may require additional time to determine the outcome.

On occasions, the SDP may request/seek additional clarification from other parties as appropriate and/or that additional information be made available for scrutiny. In such cases, the student will be informed of the request and given the opportunity to comment on the information made available to the SDP. The panel will attempt to reach a unanimous conclusion on the outcome and, if applicable, any sanction to be awarded. If the SDP is not in full agreement, a decision may be made by majority vote. Confirmation of and details about the majority vote will not be disclosed.

Once a conclusion is reached, the SDP will write to the student within ten working days to inform them of the outcome and any sanctions that will be applied.

4.7 Sanctions In addition to the sanctions available during Stage One, possible sanctions may include some or all of the following, or alternatives as deemed appropriate by the SDP. a) Written reprimand: a written reprimand or warning to be kept on the students file for a defined period of time; b) Grade amendment: reduced or failing grade or removal from consideration for academic honours; c) Probation: academic or general probation which may include the stipulation of a minimum level of performance to continue, restriction of access to particular, or the minimum number of, electives; d) Loss of Alumni privilege: loss of Alumni privileges and benefits; In very serious cases, the SDP may also give consideration to the more severe sanctions of suspension, exclusion or expulsion from the School. These sanctions may only be applied with the approval of the Dean (or his nominee). e) Suspension: the student will be prohibited for a definite or indefinite period from attending or accessing the School, its premises, online facilities, and any School activities. However, the Dean (or their relevant nominee) may exercise his or her discretion to allow exceptions to the suspension; for example, to allow the student to attend an examination if the result is crucial to the studentâ&#x20AC;&#x2122;s progress or their final result, or to obtain information relating to an impending disciplinary hearing; f) Exclusion: the student will be selectively restricted from participating in School life. For example, the student could be prohibited from attending or accessing the School, its premises, online facilities, and any School activities, or certain privileges of School life. The precise terms of the studentâ&#x20AC;&#x2122;s exclusion will be notified to them in writing; g) Expulsion: the student will be permanently withdrawn from the School.

12

Section 5: Internal and External Review 5.1 Overview In some circumstances a student may be able to request a review of the final outcome of their disciplinary case and the sanctions applied.

5.2 Internal Review of Stage One and Stage Two Outcomes This review process relates to the following outcomes:  stage One outcomes, with the exception of cases that have been referred to a Student Disciplinary Panel for further consideration;  student Disciplinary Panel outcomes, with the exception of cases where the more severe sanctions have been applied (the review process for Student Disciplinary Panel decisions where the more severe sanctions have been applied is specified under 4.3 of this section).

5.3 Permissible Grounds for Review The permissible grounds for a review are:  there is new and significant information, which for valid reasons was unable to be disclosed or made available during the formal consideration, and which would have a significant effect on the outcome.  there has been a significant flaw or irregularity that compromised the process and had a significant effect on the outcome.

Requests that are submitted on any other grounds will not be considered.

5.4 Submission The request may not be submitted until the disciplinary process has been completed and the written outcome letter has been issued. The request must initially be submitted in writing, no later than five days from the decision, to the Quality Assurance (QA) Team and clearly set out the grounds for the review. For reviews of Stage One and Two Outcomes, the School will aim to complete the review within one month of receiving the request.

5.5 Initial Consideration Upon receipt of the request, an initial assessment will be carried out to establish whether the review should be progressed.  if the request does not meet the submission criteria and/or it is considered there are no grounds for progressing the review, the QA Team will notify the student in writing and provide details of the OIA process, if applicable.  if the request meets the submission criteria and/or it is considered that it should be progressed, a “reviewer” will be nominated to consider the case. In the case of a 13



Student Disciplinary Panel decision this will usually be the Deputy Dean (Programmes), Faculty Advisor or Chief Examiner, however other senior faculty may be nominated. if it appears that the student’s expectations are unreasonable or beyond what can be achieved through the review process, the student will be informed.

5.6 Consideration The reviewer will not usually re-hear the case, re-interview the student or other persons, or carry out further or new inquiries. Instead, the reviewer will undertake a review of the documentation file and consider the information put forward by the student in the review request, and make a decision on what, if any, action is required.

The outcome will usually be one of the following:  the original outcome is upheld and no amendments will be made to the outcome and/or sanctions applied;  the original outcome and/or sanctions should be reconsidered;  if originally considered at Stage One the case should be referred to a Student Disciplinary Panel for further consideration of the issues and to determine the most appropriate outcome.

In some circumstances, the reviewer may conclude that the original outcome and/or the sanctions should be adjusted. This outcome would only be in exceptional cases and with the permission of the QA Team.

At the end of the review, the reviewer will formally write to the student to confirm the outcome and if the School’s internal processes have been completed. Details of the outcome may also be communicated to other parties as necessary.

5.7 External Review If, after exhausting the School’s internal processes, the student is dissatisfied with the outcome, s/he may be able to submit ask the Office of the Independent Adjudicator to review the case.

Requests must be submitted to the OIA within 12 months of the date of the Completion of Procedures letter. Further details of the OIA process and complaint form can be obtained from the OIA website: www.oiahe.org.uk.

14

Section 6: Disciplinary Appeal Committee 6.1 Review of suspension, exclusion or expulsion In cases where the student has been suspended, excluded or expelled from the School, the student may request that the decision be reviewed by a Disciplinary Appeal Committee (“the committee”).

The committee shall comprise no less than three members of the School’s Governing Body, who will be selected by the Secretary to the Governing Body, and shall elect their own Chair.

The appeal must be submitted in writing and be submitted to the School Secretary within five working days of the decision. Appeals submitted verbally, or any other member or department within the School, will not be accepted.

The appeal shall not be by way of re-hearing unless the committee in its absolute discretion so decides. The committee will be provided with, and determine the appeal with reference to, the full Student Disciplinary Panel file including the minutes of the hearing and the panel’s outcome letter, and the student’s submission.

During the deliberations, the committee may seek additional information from other parties as necessary. This may include, but is not limited to, the Dean (or his nominee), members of the Student Disciplinary Panel and the Programme Office.

Once the committee has reached their decision, the student will be informed of the outcome within 10 working days. Details of the outcome may also be communicated to other parties as necessary.

If the appeal is not upheld, the committee shall nevertheless have absolute discretion to substitute an alternative sanction to that imposed by the Student Disciplinary Panel as it considers fit.

The decision of the Disciplinary Appeal Committee is final and no further appeal will be permitted within the School. Students who are dissatisfied with the outcome may be able to submit a complaint to the Office of the Independent Adjudicator.

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Academic Appeals August 2016

Contents Section 1: Policy ................................................................................................................... 1 1.1 Definition .................................................................................................................... 1 1.2 Expectations ............................................................................................................... 1 1.3 Standard process ........................................................................................................ 1 Section 2: Submitting an Academic Appeal ............................................................................ 2 2.1 Overview ..................................................................................................................... 2 2.2 Permissible Grounds for Academic Appeals ............................................................... 2 2.3 Timeframes ................................................................................................................. 3 2.4 Submitting an Appeal ................................................................................................. 3 Section 3: Formal Consideration .......................................................................................... 4 3.1 Overview ..................................................................................................................... 4 3.2 Investigator ................................................................................................................ 4 3.3 Investigation ............................................................................................................... 4 3.4 Student Review ........................................................................................................... 4 3.5 Scrutiny ....................................................................................................................... 5 3.6 Outcome ..................................................................................................................... 5 3.7 Academic Appeal Panel .............................................................................................. 5 Section 4: External Review .................................................................................................. 6 4.1 Office of the Independent Adjudicator ...................................................................... 6

Section 1: Policy 1.1 Definition The School defines an academic appeal as: “A request from a student for a review of an academic decision made by an individual or

academic body (i.e. the Board of Examiners) in relation to that student’s progression, assessment or award of a degree.”

The School makes a distinction between an academic appeal and a complaint. A complaint is “a specific concern about the provision of a programme of study or related academic service, including concerns about quality of teaching and academic facilities.’”

Where an issue is submitted as an appeal but would be more appropriately dealt with as a complaint (or vice versa), the School will transfer the matter to the correct process and inform the student that this has happened.

1.2 Expectations The School expects that students will bring appeals in good faith and they will not suffer any disadvantage or recrimination for doing so. However, submitting appeals that are frivolous, vexatious, malicious and/or information that is not completely truthful is likely to be a breach of the School’s Terms and Conditions and Regulations, and may result in disciplinary action.

Students are expected to present their own appeal and may not use third parties to handle the matter on their behalf. The appeal is not an adversarial or legal process, therefore legal representation is not required. Students may seek guidance on the process from the QA Team and may be able to receive guidance and assistance with their appeal submissions from the Student Association.

Students should also be aware that appeals take time and there is no guarantee that the process will be concluded before any other modules, assessment (including re-sits) or award ceremonies take place, and that the appeal is not justification for withholding payment of fees.

Whilst the appeal is being considered, the original decision remains valid.

1.3 Standard Process The School aims to deal with appeals promptly and will aim, where possible, to adhere to the timeframes specified. This is dependent on the availability of faculty and staff, and the student meeting any deadlines specified by the School. On occasion, it may be necessary to extend the deadline; in such cases the student will be informed.

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At times it may be necessary or appropriate to deviate from the standard process and/or for any person involved with the process to be replaced with another nominee. Deviations will be at the School’s absolute discretion and the student will be informed of any changes.

This process is subject to review and may change at any time in the academic year. Canvas will be updated when any changes are made.

Section 2: Submitting an Academic Appeal 2.1 Overview This process is applicable for students on taught programmes. Students who want to appeal the outcome of a PhD thesis examination should refer to the MPhil/PhD Programme Regulations.

2.2 Permissible Grounds for Academic Appeals Academic Appeals may only be brought on one or both of the following grounds. Appeals that do not fit either of the above grounds, or are submitted without appropriate evidence, will be dismissed. a) Extenuating Circumstances: There is evidence of extenuating circumstances that would usually be accepted under the School’s Extenuating Circumstances Policy which, for good reasons outside of the student’s control, were not known by the School at the time, which adversely affected the student’s progress, assessment or the award of a degree. b) Material Error: There is evidence that a significant administrative error or procedural irregularity occurred which adversely affected the student’s progress, assessment or the award of a degree.

Appeals against academic judgement will not be considered. Academic judgement is defined by the School as “the considered application of academic expertise in the assessment and grading of a student’s academic work”.

Appeals that are considered and rejected following the release of an assessment result will not be reconsidered or reopened in the event of a further appeal against the Board of Examiners decision which relies on the same relevant assessment result.

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2.3 Timeframes Academic appeals must be submitted within ten working days of the release of the relevant assessment result or decision of the Board of Examiners. Appeals submitted after this timeframe will not be considered.

2.4 Submitting an Appeal It is expected that, when submitting the appeal, the student will provide all relevant information and evidence to enable it to be thoroughly investigated and considered by the School.

Academic appeals should be presented using the Schoolâ&#x20AC;&#x2122;s Academic Appeals Form. The student is responsible for completing the form themselves and ensuring that the statements and supporting information are completely truthful and are not misleading.

Appropriate and compelling evidence should be provided in support of the appeal. As per the Extenuating Circumstances Policy, the School will not normally accept evidence that is retrospective and dated after the date of the assessment, unless the School is satisfied that there was good reason for not informing the School at the time. The School also expects that the evidence will be from an objective, independent third party.

Students should be aware that, while electronic evidence will normally be considered sufficient, the School may request to see the original documentation if there are any queries or concerns. The School may also, at its discretion, make any inquiries with the authors of the documents to satisfy itself of the authenticity of the evidence and information provided.

The appeal should be sent directly to the Quality Assurance Team. Appeals may be submitted in hard copy or via email, but must be received before the deadline.

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Section 3: Formal Consideration 3.1 Overview Academic Appeals are formally considered at the highest level in the School and independently of the Programme Offices and Subject Areas.

3.2 Investigator Once received, the School will, at its discretion, appoint an Investigator to consider the issues raised by the student in the academic appeal.

This Investigator will normally be a member of staff from the Deanâ&#x20AC;&#x2122;s Office, but may on occasions be a member of staff from the Degree Programmes Office. The School may also, at its absolute discretion, nominate the Head of Quality Assurance or an Executive/Programme Director to carry out or oversee the investigation, provided they have not been directly involved in the matters of which the appeal is concerned. This will not preclude the Head of Quality Assurance from involvement in the Scrutiny stage.

3.3 Investigation As part of the investigation, the Investigator may request additional information and documentation from the student, any connected persons or organisations named by the student in the appeal and/or any relevant individual or department within the School. A record of this will be documented in the Investigation Report.

The Investigator may also seek further clarification or additional information from the student, as required. The student is required to give full and prompt assistance, and meet any deadlines specified. Details of any information requested and not made available by the deadline will be noted in the investigation report.

3.4 Student Review The student will be given the opportunity to review and comment on the investigation report before it is submitted for scrutiny.

Within ten working days of the inquiries being completed, the appeal file (including the investigation report and any relevant documentation) will be shared with the student.

The student will have five working days to review the file and submit any comments that they want the Reviewers to consider. Comments must be submitted in writing and will be appended to the report for the Reviewersâ&#x20AC;&#x2122; information. The report will not normally be amended.

Upon receipt of the studentâ&#x20AC;&#x2122;s comments, or the deadline if no comments are received, the appeal file will be passed to the Reviewers for scrutiny.

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3.5 Scrutiny The majority of appeals will be resolved through the ‘Scrutiny’ stage. In exceptional cases, the Reviewers may decide to refer the case to an Academic Appeal Panel for further scrutiny.

The decision to refer the case is made entirely at the Reviewers’ discretion and would normally be because they deem the case complex and/or are unable to agree an outcome.

Within ten working days of receiving the file, the Reviewers will consider the case. Unless additional information or clarification is required, the Reviewers will aim to make a decision on the case within this period. If this is not possible, the student will be informed.

For the appeal to be upheld, the Reviewers must be satisfied that all requirements of the relevant permissible ground have been met, and that it would be fair and reasonable to uphold the appeal. This includes being satisfied that the extenuating circumstances and/or material error have adversely affected the student’s progress, assessment or the award of degree.

3.6 Outcome The student will normally be informed of the outcome of their appeal within ten working days of the scrutiny being completed.

The outcome will normally be one of the following:  Upheld;  Partially upheld;  Rejected;  Referred to an Academic Appeal Panel for further scrutiny.

The letter will confirm the reasons for the decision and the next steps, if applicable.

The outcome of the scrutiny is final. It is not possible to appeal the outcome within the School or submit any additional evidence after the decision has been issued.

3.7 Academic Appeal Panel The Academic Appeal Panel (“the Panel”) will consist of a maximum of two members of faculty and a representative of the Student Association. Members of the Panel will not have been directly involved in the matters being considered or involved in previous stages of the appeal.

The Panel will consider the case by way of a review of the appeal file. It is not possible to submit new information for consideration at this time, unless requested/agreed by the Panel.

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The Panel may, at its discretion, request to meet with the student and/or any relevant person(s), as necessary but this would not be standard practice. Where the information obtained from other people has a material impact on the outcome, the information will be shared with the student.

The panel will aim to complete its review and any necessary inquiries, and issue the decision to the student within one month of receiving the appeal file. If this is not possible, the student will be informed.

The outcome will normally be one of the following:  Upheld;  Partially upheld;  Rejected; The letter will confirm the reasons for the decision and the next steps, if applicable.

The outcome of the Panel is final. It is not possible to appeal the outcome within the School or submit any additional evidence after the decision has been issued.

Section 4: External Review

4.1 Office of the Independent Adjudicator If, after exhausting the School’s internal Academic Appeals Procedure, the student is dissatisfied with the outcome, he or she may submit a complaint to the Office of the Independent Adjudicator (OIA) asking them to review the decision.

The student must submit requests for review to the OIA within 12 months of the date on which the Completion of Procedures letter was issued.

The application form and guidance notes may be downloaded from the OIA’s website www.oiahe.org.uk.

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Academic Regulations Appendix 3

Student Complaints Procedure 1.

INTRODUCTION

1.1

This Procedure takes effect from August 2015 and supersedes all previous student complaint procedures.

1.2

The Complaints Procedure is structured as follows: Section 1: Introduction to the Student Complaints Procedure Section 2: Student Complaints Procedure Section 3: Stage One - Consideration by Programme Director Section 4: Stage Two - Consideration by Executive Director and Faculty Advisor Section 5: Stage Three - Consideration by the Student Complaints Committee Section 6: Complaints to the Office of the Independent Adjudicator Section 7: Appendix 1: Terms of Reference of the Academic Appeal Panel The School strives to achieve the highest standards in the provision of services to its students, but recognises that complaints may arise nonetheless.

1.3

As part of its commitment to ensuring the standard and quality of its programmes, services and facilities, the School has established the Student Complaints Procedure to deal with complaints from students. This procedure is intended to enable students to bring matters of concern about the School’s services to its attention, and to enable those matters to be investigated and discussed with the aim of reaching a satisfactory resolution, within a reasonable timescale and having due regard to the requirements of natural justice.

1.4

The School welcomes feedback and treats all complaints very seriously. Students will not suffer any disadvantage as a result of making a complaint in good faith. However, making a complaint which is frivolous, vexatious or malicious is likely to be a breach of a student’s obligations to the School and may result in disciplinary action being taken against that student under the Student Disciplinary Regulations.

1.5

The School aims to deal with complaints promptly so that delay does not hinder fair resolution. Accordingly this procedure sets out time limits with which the School and any student making a complaint should comply. (a)

The School will make every effort to comply with these time limits; however, where there is a good reason why it cannot meet a particular deadline the student will be kept informed of progress.

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(b)

1.6

The student should also do their best to comply with the time limits set out below. If this is not possible the student should contact the member of staff dealing with their complaint and explain their reasons for not being able to meet a time limit and indicate when they think that they will be in a position to do so.

The School makes a distinction between “Complaints” and “Academic Appeals”, and there are separate procedures for dealing with each. Please read the guidance below carefully to ensure that you are following the correct procedure.

A “Complaint” is a specific concern about the provision of a programme of study or related academic service, including concerns about the School’s teaching and academic facilities. Some examples of what would correctly be categorised as a complaint are:

(a)

i. A complaint about the quality of teaching or supervision; or ii. A complaint about the adequacy of the facilities provided by the School.

(b)

An “Academic Appeal” is a request for a review of a decision made by an individual member of staff or an academic body (such as a Board of Examiners) in relation to the progression of the student, assessment or the award of a degree.

(c)

Where a student wishes to bring an Academic Appeal, the Student Complaints Procedure is not applicable and should not be followed. Instead, the student should refer to the School’s Academic Appeals Procedure.

(d)

In addition, it is not appropriate to use the Student Complaints Procedure in relation to: i.

Concerns about the misconduct of another student. The School would normally deal with such matters by invoking the Student Disciplinary Procedure against the student in question if appropriate;

ii.

Complaints that another member of the School community has committed an act of harassment or bullying (including sexual and racial harassment). Again, these matters are covered by a separate procedure, namely the School’s Valuing Dignity Policy: (https://portal.london.edu/http://portalcontent.london.edu/hr/Valuin gDignity-Harassment_and_bullying_CoP2013(3).doc)

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1.7

iii.

Complaints falling within any other procedures established by the School;

iv.

Private or domestic disputes between students and staff; or

v.

Complaints about people who are not members or employees of the School.

The following complaints procedure should be used for all complaints, except those that are made against an employee of the School. In these circumstances, the following process will follow: (a)

If the complaint is against a member of staff it should be directed to the HR who will decide the most appropriate way in which to investigate the complaint made.

(b)

If the complaint is made against a member of faculty it should be directed to the Deputy Dean (Faculty) who will decide the most appropriate way to investigate and address the complaint made.

1.8

If a complaint is made against a combination of matters from 1.6(a) and 1.6(b) and is deemed complex to investigate, the Head of Quality Assurance (in conjunction with the Deputy Dean (Faculty) and HR where appropriate) will determine how best to manage the complaint to ensure the process is not unduly cumbersome for the complainant.

1.9

If the complaint is about a person, the member of staff who is handling the complaint will encourage both parties to attend a face-to-face meeting if appropriate and to discuss the matter constructively with a view to resolving the complaint informally.

1.10

The School is not obliged to report to the complainant any sanctions applied as a result of a complaint, if reporting them would be deemed to be a breach of confidentiality.

1.11

Anonymous complaints will not normally be investigated. It will be at the School’s discretion to decide whether a complaint should be investigated and the findings will be kept confidential.

1.12

When applied to the School’s PhD Programme the term ‘Executive Director’ should be replaced with ‘Chair, PhD Programme, and ‘Deputy Dean, Programmes with Deputy Dean, Faculty.’

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2.

STUDENT COMPLAINTS PROCEDURE

Pre-Complaint 2.1 Before raising a formal complaint through these procedures, students are advised to seek the advice of their Academic or Stream Representatives should their complaint relate to issues typically raised through these channels. Subsequent to this the student can then decide whether they wish to take the matter further.

Summary of Procedure 2.2 There are three internal stages which a student must follow when bringing a complaint.

Unless they have a good reason for not doing so, the student should start at Stage One and follow the stages in accordance with the sequence set out below: Stage One:

Consideration by Programme Director

Stage Two:

Consideration by the Executive Director and Faculty Advisor

Stage Three:

Consideration by the Complaints Committee

2.3

If, after exhausting the School’s internal procedures, the student is dissatisfied with the outcome of the disciplinary process, he or she may submit a complaint to the Office of the Independent Adjudicator.

2.4

The student must submit requests for review to the OIA within 12 months of the date on which the Completion of Procedures letter was issued.

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3.

STAGE ONE: CONSIDERATION BY THE PROGRAMME DIRECTOR

Overview 3.1 A complaint should be raised as soon as possible after the problem arises. The School will not normally consider complaints which are made more than three months after the problem originally arose.

3.2

3.3

3.4

The complaint should be made in writing to the Programme Director and should include the following: a)

A description of what has happened to give rise to the complaint, including dates, times and all other relevant details;

b)

Details of how the student has suffered as a result;

c)

The names of any witnesses who can corroborate the complaint if appropriate;

d)

Copies (not originals) of any documentary evidence the student wishes to be taken into consideration;

e)

Details of the steps which have been taken so far to resolve the complaint;

f)

An explanation as to why the student is dissatisfied with the previous attempts to resolve the complaint;

g)

An outline of what action the student would like to be taken, or what remedy he or she is seeking.

The Programme Director will consider the complaint and take one of the following actions: a)

dismiss the complaint;

b)

attempt to resolve the matter informally where appropriate;

c)

nominate themselves or an appropriate member of staff to commence an investigation if required;

d)

refer the case (or any part of it), if it is considered serious, directly to the Executive Director at Stage Two.

The investigator will advise the student either orally, or in writing, of the outcome within 5 working days of the completion of the informal investigation.

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3.5

If the student is dissatisfied with the outcome of the informal stage of the process, he or she may consider whether to raise the matter formally under Stage Two of this procedure.

3.6

Except in cases where the complaint is considered serious as determined by the Programme Director, the complaint will initially be considered and, where possible, be resolved locally under Stage One.

Investigation 3.7 The member of staff nominated as the investigator may seek further clarification about the background circumstances from the student or any other students or members of staff involved.

3.8

The student will be invited to meet with the investigator to discuss their complaint further unless both the investigator and the Student agree it is unnecessary.

3.9

To ensure that all relevant facts are recorded and available, notes will be taken of all meetings and discussions. A note taker may attend the meetings for this purpose. The student should give full and prompt assistance if asked to provide further details about their complaint.

3.10

Within 10 working days of the completion of the investigation, the investigator will write an investigation report on the case.

3.11

The investigator will provide copies of the report by email to the student and will invite him or her to respond to the findings of the report in writing within 5 working days.

3.12

The student should email their response within 5 working days and should set out in full any objections they may have to the Investigator’s findings.

3.13

Upon receipt of the student’s response, or if no response is received by the deadline, the Investigator will then provide the Programme Director with the full investigation report, including any comments made by the student.

3.14

Within 10 working days of receiving the report, the Programme Director will review the report and decide what action to take. The Programme Director may take one of the following actions:

a)

dismiss the complaint

b)

determine the appropriate resolution if resolution has not already been reached

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c)

3.15

refer the case (or any part of it), if it is considered serious, to the Executive Director and Faculty Advisor at Stage Two.

Once the Programme Director has determined the appropriate action, they will write to the student to confirm the details of the decision, the reasons for it and what the student can do next.

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4.

STAGE TWO: CONSIDERATION BY THE EXECUTIVE DIRECTOR AND FACULTY ADVISOR

Overview 4.1 If the Programme Director considers it appropriate to do so they will refer the case to the Executive Director and Faculty Advisor at Stage Two. This would normally occur in complaints that are unable to be resolved at Stage One or deemed to be serious by the Programme Director.

4.2

If the student is dissatisfied with the decision made at Stage One, they may request that the Executive Director and Faculty Advisor review the case at Stage Two. A student may not request a review of the decision until the School’s internal procedures have been completed.

4.3

The primary purpose of Stage Two is for the Executive Director and Faculty Advisor to determine if the outcome or recommendation from Stage One is fair and/or appropriate by reviewing the investigation report, including the comments from the student.

4.4

In cases where additional meetings are required, these will be carried out by the Executive Director. The Faculty Advisor will only be consulted once the case reaches the decision making stages (at paragraph 4.13).

4.5

If the Executive Director and Faculty Advisor are not able to agree on the outcome, they may consult the Head of Quality Assurance.

Consideration 4.6 If the Programme Director has raised the case to Stage Two, they will provide the Executive Director with the investigation report, including the student’s comments within five days.

4.7

If the student has requested that their case is reviewed at Stage Two, they should write a statement to the Executive Director within 5 working days of the Stage One outcome and explain to why they are dissatisfied with the decision. The Executive Director will then request a copy of the final investigation report, including the student’s comments.

4.8

Within 10 working days of receiving the report, the Executive Director will review the full investigation report and, if required, may request additional clarification from either the student and/or the Programme Office. If no additional clarification is required, the process should move directly to paragraph 4.13.

4.9

If it appears to the Executive Director that the Stage One procedure has not been exhausted, a complaint may be referred back for Stage One investigation and/or resolution by the Programme Director.

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4.10

Any additional correspondence or notes from additional meetings with either the student and/or the Programme Office will be appended to the investigation report by the Executive Director.

4.11

If any amendments are made to the investigation report, the Executive Director will provide copies of the revised report by email to the student, and will invite him or her to respond to the findings of the report in writing within 5 working days.

4.12

The student should email their response within 5 working days and should set out in full any objections they may have to the Executive Directors findings.

4.13

Upon receipt of the student’s response, if no response is received, or if no response is required, the Executive Director will review the report and consult with a Faculty Advisor on what action to take.

4.14

The Executive Director and Faculty Advisor may take one of the following actions: a)

Dismiss the complaint

b)

Uphold the action of the Programme Director at Stage One

c)

Determine an alternative resolution if it is deemed appropriate to do so

d)

Refer the case to a Student Complaints Committee. This recommendation should only be made if the case is considered serious.

4.15

In making this decision, the Executive Director and Faculty Advisor will not take account of information or documents which are not available to the student.

4.16

The Executive Director will write to the student to confirm the details of the case and the decision, including the reasons for it and what the student can do next.

4.17

The Executive Director may also communicate details of the decision to the person making the allegation.

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5.

STAGE THREE: CONSIDERATION BY THE STUDENT COMPLAINTS COMMITTEE

Overview 5.1 If the Executive Director and Faculty Advisor consider that it is appropriate to do so, they will refer the case to the Student Complaints Committee. This would normally only occur in a case deemed to be serious.

5.2

The full terms of reference for the Student Complaints Committee are outlined in appendix one to this document.

5.3

The primary purpose of the Student Complaints Committee is to review the severity of the case and determine the most appropriate action to take.

5.4

Within 10 working days of the Student Complaints Committee reaching a decision, the Chair of the Student Complaints Committee or their delegated representative, will issue a Completion of Procedures letter to the student. The letter will contain the final decision of the Student Complaints Committee and the reasons for it.

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6.

COMPLAINT TO THE OFFICE OF THE INDEPENDENT ADJUDICATOR

6.1

If, after exhausting the School’s internal procedures, the student is dissatisfied with the outcome of the process, he or she may submit a complaint to the Office of the Independent Adjudicator.

6.2

Requests must be submitted to the OIA within 12 months of the date of the Completion of Procedures letter.

6.3

The application form and guidance notes may be downloaded from the OIA’s website www.oiahe.org.uk.

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7.

APPENDIX 1: TERMS OF REFERENCE OF THE STUDENT COMPLAINTS COMMITTEE

Constitution of the Student Complaints Committee 7.1 The Complaints Committee will consist of: (a)

The Deputy Dean (Programmes) who will chair the Panel;

(b)

one member of the Students’ Association who shall be nominated by the Student Association Academic and Ethics Representatives;

(c)

one Senior Administrator

7.2

The members of the Committee should be free from bias. They should not have been directly affected by the matters complained of, and they should not have been previously involved in previous stages of the Complaints Procedure.

7.3

The Committee shall be assisted by a member of staff from the Dean’s Office or other nominee as appropriate who will act as Secretary.

Arranging a date for the hearing.

7.4 The Secretary shall fix a date for the hearing which should take place no later than one calendar month after the appointment of the Complaints Committee. If the relevant date falls during a vacation period, the hearing will take place during the first two weeks of the following academic term.

7.5

The hearing will be attended by the Complaints Committee, the Secretary, the student and where appropriate, any individual who is directly the subject of the Complaint.

Preparation for the hearing.

7.6 At least 10 working days before the hearing, the Secretary will:

7.7

(a)

Write to the confirm the date, time and location of the hearing;

(b)

Provide copies of the Investigator’s Report, the student’s response and any other relevant documents, interview notes and witness statements obtained in the course of the investigation.

The documentation shall be sent to the student via email.

Witnesses

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7.8

At least 5 working days in advance of the hearing date, the student shall inform the Secretary of any witnesses they want to call at the hearing. The Secretary will provide a list of witnesses to the student and the Complaints Committee in advance of the hearing.

7.9

Witnesses will normally be required to attend the hearing to give evidence in person. It is the responsibility of the person calling the witness to ensure that they attend.

7.10

Where the student agree that a witness need not attend, or where it is impracticable for a witness to attend, or where in the opinion of the Chair of the Complaints Committee Panel it would not be appropriate for a witness to attend, the Committee may accept evidence given in a written statement.

7.11

Any written statements should be submitted to the Secretary at least 3 working days before the hearing. The Secretary will then circulate them to the other parties and the Committee as soon as possible.

Support 7.12

The student and any individual who is directly the subject of a complaint by the student shall also be informed that they are each entitled to be accompanied at the hearing by a friend, who may speak on their behalf. This person will normally be another student or a member of staff at the School but should not be engaged in legal practice or otherwise experienced in advocacy by reason of his or her employment. They should inform the Secretary of the identity of the accompanying person at least 3 working days before the hearing. It is the responsibility of the student and any individual who is directly the subject of the complaint to inform any accompanying person of the arrangements for the hearing.

The student must attend the hearing and be prepared to answer questions even if they have asked a friend to speak on their behalf.

7.13

If the student or any individual who is directly the subject of the complaint wants the Complaints Committee to take account of any additional documentation or written submissions, copies must be provided to the Secretary at least 3 working days before the hearing. Any documentation submitted after this date will not be considered unless the Committee decides that there are exceptional circumstances which justify its inclusion. The Secretary will then ensure that it is circulated to the Committee and the other party as soon as possible.

7.14

At the Chair’s discretion, a preliminary meeting to clarify any procedural issues may be called.

Procedure 7.15 The Complaints Committee has the power (having regard to the requirements of natural justice) to regulate the procedures governing preparation for the hearing and the hearing

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itself so as to ensure that the process is fair and reasonable and, where appropriate, informal and flexible. The procedure at the hearing is at the Chair’s discretion but will usually proceed on the following basis:

7.16

(a)

The hearing shall be held in private.

(b)

A minute of proceedings at the hearing will be kept by the Secretary or a note taker.

(c)

If the Student or witnesses (or any other invitee) fail to attend the hearing, the Student Complaints Committee may nonetheless proceed to consider the complaint on the basis of the papers before them.

(d)

The student will make an opening statement summarising the student’s position. The Student Complaints Committee may ask questions of the student.

(e)

The student may call witnesses into the hearing to give evidence.

(f)

The witnesses shall not enter the hearing room to give evidence until they are called to give evidence and they shall leave the hearing room when they have finished giving evidence and being questioned on it.

(g)

All attendees of the Student Complaints Committee are expected to give full and frank answers, and to disclose all information which they consider to be relevant to their case.

(h)

All of the members of the Student Complaints Committee may ask questions of any witness, in accordance with the directions of the Chair.

(i)

After all attending parties have made their statements and all attending witnesses have given evidence, all parties and witnesses shall withdraw.

(j)

The Student Complaints Committee may adjourn the hearing for a period not exceeding 10 working days in the first instance and its finding or decisions deferred accordingly.

The Committee may also hear evidence from other relevant parties. At the discretion of the Committee, the student and/or any individual who is directly the subject of the complaint may also question other witnesses.

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Deliberations of the Complaints Committee 7.17 When the Complaints Committee members consider their findings and recommendations, they shall each be given the opportunity to present and discuss his or her impressions and conclusions regarding the Complaint and the hearing.

7.18

The Committee will not take account of any information or documents which were not available to the student at or before the hearing.

7.19

During these discussions, the Committee will attempt to reach a unanimous conclusion regarding its findings and recommendations.

7.20

If a unanimous conclusion cannot be reached, a motion for a decision may be made by and committee member other than the Chair. The success or failure of any motion shall be determined by majority vote.

7.21

The Complaints Committee shall produce a written decision setting out their findings and recommendations, and their reasons for the decision.

7.22

The Committee may take up to 10 working days after the hearing to reach a decision.

7.23

The decision of the Complaints Committee is final.

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Extenuating Circumstances August 2016

Contents

Section 1: Policy .......................................................................................................... 2 1.1 Definition of an Extenuating Circumstance ............................................................ 2 1.2 Expectations....................................................................................................... 2 1.3 Student Responsibilities....................................................................................... 3 Section 2: Process ....................................................................................................... 3 2.1 Standard Process ................................................................................................ 3 2.2 Timeframes........................................................................................................ 3 2.3 Submitting Requests ........................................................................................... 4 Section 3: Formal Consideration.................................................................................... 5 3.1 Extenuating Circumstances Panel ......................................................................... 5 3.2 Consideration ..................................................................................................... 5 3.3 Decision............................................................................................................. 5

Section 1: Policy 1.1 Definition of an Extenuating Circumstance The School defines extenuating circumstances as: ‘unforeseen and unpreventable circumstances outside of a student’s control which have a significant negative impact on academic progress’.

It is not possible or helpful to create an exhaustive list of circumstances that may be accepted as being extenuating, however, some indicative examples may include: • serious physical or mental health issues; • close family bereavement / family emergency; • work-related emergency; or • other significant, unexpected personal circumstances.

The following are examples of circumstances that are unlikely to be accepted: • minor ailments such as colds, headaches and common conditions like hayfever; • long term health conditions the School has not been made aware of; • personal celebratory events and activities; • weddings and related activities; • other social activities, including Student Association managed events; • work commitments, conferences and recruitment activities.

1.2 Expectations The School expects that students will prioritise their studies and complete assessments by the scheduled time. Whilst studying, students can reasonably expect that there will be times they have to manage conflicting and competing priorities and demands on their time, and make difficult choices.

The School acknowledges that there will be some rare occasions when unforeseen and unpreventable situations arise which may have a significant impact on a student’s academic progress. In such cases, and provided the requirements specified in this policy are satisfied, the School may, at its absolute discretion, approve an extenuating circumstance request and make an exception to the stated assessment requirements.

Students are informed that an approved extenuating circumstance may not always give rise to a re-sit, exceptions offered are not always those requested by the student and there may be a further impact on academic progression. Some examples include: • for core courses, the next available opportunity to re-sit the component may not be until the next year; • for elective courses, there is no right of re-sit so a new elective must be taken; • for pre-requisite courses, access to electives may be restricted; • it may not be possible to progress to electives or the second year; • it may not be possible to complete the programme on time.

As a result, the School encourages students to make every effort to complete their assessments by the scheduled deadline, where possible.

Students should also be aware that, where an extenuating circumstance request is rejected, this may lead to the failure of the course, and potentially the programme.

1.3 Student Responsibilities Students are responsible for familiarising themselves with this policy and the requirements set by the School for submitting requests. Unawareness of the policy and/or failure to recognise the potential impact of the circumstances will not be considered an acceptable reason for not submitting a request at the time or providing insufficient information.

The School acknowledges that cultural and individual approaches to the disclosure of personal information can vary. However it expects that students will disclose all matters that may have an adverse impact on their academic progress, in order for the School to provide appropriate guidance and support.

Section 2: Process 2.1 Standard Process To ensure that the process is consistent and fair for all students, all extenuating circumstances requests must be submitted in accordance with the process outlined in this policy and considered by the Extenuating Circumstances Panel. Requests not submitted in this way will not usually be accepted by the EC Panel.

Students must not approach faculty or other departments to make individual/special arrangements and/or seek support for their requests. In instances where this occurs, the information/agreement will be disregarded from the consideration and the matter will be referred to the Programme Office for appropriate action.

2.2 Timeframes In order to safeguard the fairness of the assessment process and to avoid creating an unfair advantage, the School has a strict requirement that extenuating circumstances requests should be submitted in advance of or on the same day as the relevant assessment. Requests submitted retrospectively will not normally be accepted.

Students that are concerned about their ability to perform in an assessment or examination due to extenuating circumstances must make the School aware of their concerns as soon as possible and in advance of the assessment deadline or examination commencing. Students who do not make the School aware of their concerns in advance and go on to take the assessment are treated as having automatically confirmed that they are fit and able to complete the assessment.

2.3 Submitting Requests All requests must be submitted using the online form and completed by the student themselves. Any supporting statements made in the request must be completely truthful and not misleading.

The request must also be supported by appropriate and compelling evidence. Requests submitted without evidence will be rejected. If the supporting evidence is in a language other than English, a certified translation must also be submitted.

The School requires that the evidence takes the form of an official document from an independent, objective, third-party. The evidence must include the name and signature of the author, their job-title and contact details of their organisation. Some examples of evidence that may be accepted are: • letter from a registered medical professional, which must include full details of the date of the visit, a formal diagnosis and prescribed treatment; • hospital appointment/admission letter for non-elective procedures and treatment which must include the date of the appointment/admission; • letter from employer (senior manager or above); • copy of a death certificate or relevant documentation; • travel details and other relevant information confirming the need to attend a family emergency.

The evidence must support the student’s claim that the circumstances are unforeseen and unpreventable. Where the request relates to a: • medical issue - the evidence must be obtained in advance of or on the same day as the assessment. Retrospective evidence showing that the circumstances were reported after the assessment and/or are based on reported events rather than a contemporaneous medical examination will not normally be considered.

• work emergency or formal recruitment activity - the School expects that the evidence will also demonstrate that the student has made the other party aware of the importance of the assessment, and any associated risks where applicable, and taken all reasonable steps to resolve the situation before requesting extenuating circumstances.

By submitting the request, the student is automatically confirming: • they have read and understood the School’s extenuating circumstances policy; • they have completed the form themselves; • the information provided is completely truthful and not misleading and that no relevant information has been withheld.

Section 3: Formal Consideration 3.1 Extenuating Circumstances Panel The Extenuating Circumstances Panel aims to make consistent and objective decisions on student requests for extenuating circumstances, in accordance with the policy requirements and established guidelines.

3.2 Consideration Each request is considered on its own merits and based on the information presented by the student in their submission.

For the request to be approved, the Panel must be satisfied that the circumstances presented meet the School’s definition of an extenuating circumstance and that it would be fair and reasonable to approve the request. Specifically, the panel will need to be satisfied that: • the circumstances are unforeseen and unpreventable; and • the circumstances are outside of the student’s control; and • the circumstances have a significant impact on the student’s academic progress; • there is sufficient evidence to support all of the above.

On occasion, the Panel may, at its discretion, make further inquiries or request additional information from the student. In such cases, the student will be given a maximum of two weeks to provide the additional information. Failure to provide the information before the deadline will result in the request being rejected.

3.3 Decision Students can normally expect to receive the decision within one week of the meeting.

The School will provide the reason(s) for the decision together with advice on the next steps available if applicable and details of any further action that may be required of the student.

The decision of the Extenuating Circumstances Panel is final. Students who are dissatisfied with the decision should refer to the Academic Appeals Procedure.

MBA Programme Programme Regulations for MBA2018 1.

Introduction

1.1

Students will be subject to London Business School’s Academic Regulations whilst completing their MBA degree and this document should be read in conjunction with the following: • Academic Regulations (August 2016 • Student Disciplinary (August 2016) • Academic Appeals (August 2016 • A3. Student Complaints Procedure • Extenuating Circumstances (August 2016)

1.2.

Students are responsible for familiarising themselves with these regulations and seeking clarification if necessary. Students are expected to comply fully with all regulations, procedures and codes of conduct and the School expects that students will behave professionally at all times and take responsibility for their own behaviour.

2.

Degree Requirements

2.1

In order to be eligible for the award of the MBA degree students must have fulfilled all of the following requirements; • Successful completion of, or agreed waiver from, all core courses: o Including: Capstone, Leadership Launch, Global Business Experience, London Business Experience, Language Exit Requirement • Successful completion of a minimum of 10 electives o Including: a maximum of 2 language courses, 4 exchange credits and 2 UCL credits, or 4 UCL credits if not participating in exchange, 1 Business Project • Students must take between 1-5 electives in Year 1 (excluding Term 1) and are permitted to take up to 6 courses per term in Year 2 (including mid-term block weeks but not including pre-post term block weeks.)

• A maximum of 12 elective credits can be taken • Maintaining acceptable programme performance and remaining in good academic standing (see sections 7 & 8) 2.1.1 Students will have only one opportunity to retrieve a failed core degree requirement.

There is no opportunity to retrieve an elective degree requirement. Students may only carry one elective fail.

2.1.1.1 A Language Class may be taken as an Elective, however it remains a requirement for successful completion of the programme, and therefore the regulation regarding core course failure and re-sit opportunities will prevail.

2.2

The normal duration of the programme is 15-21 months of academic study, excluding the period of summer internship between 1st and 2nd year. Any student completing the programme in 15 months is excluded from applying for, or enrolling in, the International Exchange Programme.

MBA2018 Programme Regulations

2.3

Students are expected to attend all classes and prepare appropriately to participate in class discussion to ensure maximum benefit for all students. Core courses may award up to 20% of assessment based on participation in classes or related activities, unless a pre-agreed exception has been approved. Any such exceptions will be highlighted in the relevant course outline.

2.4

Students are expected to contribute to all group work, should a student be found to have failed to contribute to group submissions they will be subject to the Schools Student Disciplinary Regulations

3.

Recognition of Prior Learning (Waivers)

3.1

It is possible to be granted a waiver from the following core courses only; Financial Accounting – by examination Managerial Economics - by qualification Management Accounting – by qualification Language Exit Requirement – by qualification, prior experience and/or examination

• • • •

3.2

Applications for waivers will be considered in accordance with the School’s Recognition of Prior Learning policy. All requests for waivers must be received by the advertised deadlines.

3.3

Students granted a waiver from a core course will be permitted to enrol on an additional elective subject to meeting prerequisite requirements for the elective course. Students will not be permitted to take this additional course in Term 1 and students should note that the ‘additional’ elective credit will not contribute to the award of the degree but be supplementary to it.

3.4

All students must complete the language questionnaire by the assigned deadline in order to be considered for the Language Exit Requirement. After that time, students will only be able to demonstrate their language competence via a diagnostic test administered by King’s College London or by taking and successfully completing a language course.

4.

Import of credits

4.1

Students may import credits from agreed partner schools as elective credits to a maximum credit value of: • International Exchange: 4 credits • University College London (UCL) or another Institution with the prior agreement of the MBA Programme Director and London Business School Board of Examiners: up to a maximum of 2 credits if the student has attended exchange, otherwise up to a maximum of 4 credits.

4.2

All imported credits are recorded on a pass/fail basis. The School accepts the academic judgement of the host institution and students will be bound by their assessment rules.

MBA2018 Programme Regulations

5.

Pass/fail courses

5.1

Certain core courses are assessed on a pass/fail basis rather than by letter grade. Such courses are assessed like any other course in that they require sufficient preparation, attendance, active participation and successful completion of any assessments required by that course.

5.2

In the event that a fail is awarded on a pass/fail core course, one opportunity to retrieve may be given via an appropriate assessment at the discretion of the faculty member (in the case of programme requirement courses). The student will be placed on Academic Notice for a term so the Programme Office can monitor their academic progress.

6

Global Business Experiences

6.1

This is a core course and therefore a compulsory component for the award of the MBA degree.

The Global Business Experiences takes place in the second year and over one week in a global location. Students will be assigned a group in which all members are responsible for ensuring an equitable contribution to the assessment. Students must successfully attend all formal events during their Global Business Experience and complete the required assessment(s).

6.2

The assessment is conducted in groups of five or six students and entails structured exercises that address significant business or management questions and draw on the knowledge and frameworks covered in the rest of the MBA.

6.3

Detailed information on the parameters, deadlines and assessment criteria for the Global Business Experiences is set out in the course outline provided to students prior to the departure of the trip.

6.4

Students who fail to attend and/or who do not successfully complete the Global Business Experience will be subject to the Schoolâ&#x20AC;&#x2122;s Assessment regulations in regard to Extenuating Circumstances and the opportunity to retrieve. The School will determine the appropriate method of assessment if an opportunity to retrieve is available.

6.5

Due to their experiential nature, Global Business Experiences are exempt from standard assessment requirements. The majority of assessment will be carried out within a group, with up to 25% individual assessment based upon participation. Students must achieve a pass mark of 50% or more for each group assessment piece and for their individual participation in order to pass the course. Letter grades will not be graded to a curve.

7

Acceptable Programme Performance

7.1

Academic performance will be reviewed periodically by the Programme Office to ensure that all students are fully supported throughout their degree programme. The MBA Programme Office operates an Academic Notice scheme which allows the Programme Office to closely monitor a studentâ&#x20AC;&#x2122;s performance and make recommendations to support successful completion of the programme.

7.2

Students will typically be placed on Academic Notice if they have received a fail grade and/or received consistently low grades and/or have poor attendance records and/or have Extenuating

MBA2018 Programme Regulations

Circumstances that are impacting on their performance. In such cases, progress will be monitored and the Programme Office may require students to take a range of actions to support their progression including taking a reduced number of electives in Year 1 and/or being required to take additional tutorial sessions or similar at their own expense. Its purpose is to support students to successfully complete the programme.

7.2.

Progression to Year 2 of the programme is dependent upon successful progression and acceptable academic performance throughout Year 1 and will be subject to a review by the MBA Programme Director and MBA Faculty Advisor at the end of Year 1.

7.2.1 Students who have not met their financial obligations at the end of Year 1 may only be permitted to progress to Year 2 at the discretion of the MBA Programme Director in agreement with the Deputy Finance Director.

7.3

8

Students who fail to pass the Language Exit Requirement by the final Exam Board at the end of the second year of the programme, may, at the discretion of the Board of Examiners and on recommendation of the MBA Programme Director, be granted an additional period of up to one academic year in order to complete this requirement.

Academic Culture

8.1

Students are expected to contribute to a positive, respectful and conducive learning environment.

Collaborative learning is central to the Schoolâ&#x20AC;&#x2122;s academic culture and for this reason London Business School expects students to attend all classes.

8.2

Students are expected to abide by the Schools Attendance policy. Lateness can be disruptive to fellow students and faculty and therefore students are asked to arrive to class on or before the advertised start time. Persistent lateness may impact on their progression and/or result in a student being subject to disciplinary action. Faculty have the right to refuse to admit any student who is late for class.

8.3

To support an effective learning environment it is expected that all students will attend the classes for each course in their allocated stream. Where permitted students may swap course sessions using the online stream swapping tool.

8.4

Absence from a class, for any reason and even if approved by the Extenuating Circumstances Panel, will result in the award of 0 for that class in courses where class participation is an assessed component.

8.5

In order to facilitate class discussion and participation students are provided with a name plate at the start of the programme. It is the studentâ&#x20AC;&#x2122;s responsibility to ensure the name plate is displayed in each class for the duration of the programme. N.B. Faculty or Teaching Assistants cannot be held responsible for marking a studentâ&#x20AC;&#x2122;s participation if their name plate is not clearly visible.

8.6

Use of electronic devices in the classroom is at the discretion of the faculty member. When used in class electronic devices should only be used to augment learning.

MBA2018 Programme Regulations

8.6.1

The use of mobiles, blackberries and/or smartphone devices is prohibited during class and students who do so may be asked to leave the class. Use of these devices in class may impact your participation assessment.

8.7

Students who experience difficulties within their study groups must firstly endeavour to resolve the situation informally and only if this fails to resolve the issue report the issue to their Stream Manager.

8.8

Students should use the Harvard, Cambridge or Oxford Referencing Methods of citation (found on Portal) when completing assignment and must complete the online plagiarism awareness course prior to the start of the programme.

8.10

Academic misconduct will be treated seriously and students must ensure they familiarise themselves with the relevant regulations.

9.

Award of Degree

9.1

Students may present themselves for the award of the degree after 15, 18 or 21 months of study (excluding the summer internship period) subject to having met the minimum requirements for the award of degree. The date of the award of the degree relates to the relevant Board meeting rather than to when the student completes the programme requirements.

9.2

Students in the top 10% of the class may be recognized for outstanding performance in the core courses at the end of year one of the programme by being placed on the Deanâ&#x20AC;&#x2122;s list.

MBA2018 Programme Regulations

Appendix 1 Programme Component

Core or Elective?

Grading

Credit Weighting

Contributes to Programme or Classification of Degree Degree requirement

Leadership Launch

C

Pass/Fail

1.0

N

Programme

Understanding General Management

C

Pass/Fail

0.5

Y

Degree

Global Leadership Assessment for Managers C

Pass/Fail

0.5

N

Programme

Pre-Term

Term 1 Data, Models & Decisions

C

Graded

1.5

Y

Degree

Corporate Finance

C

Graded

1.5

Y

Degree

Financial Accounting

C

Graded

1.5

Y

Degree

Managerial Economics

C

Graded

1.0

Y

Degree

Strategy

C

Graded

1.0

Y

Degree

Management Accounting

C

Graded

1.0

Y

Degree

Managing Organisational Behaviour

C

Graded

1.0

Y

Degree

Marketing (Inclusive of MarkStrat)

C

Graded

1.5

Y

Degree

Operations Management

C

Graded

1.0

Y

Degree

Discovering Entrepreneurial Opportunities

C

Graded

1.0

Y

Degree

Business, Government & Society

C

Graded

1.0

Y

Degree

Global Economic Environment

C

Graded

1.0

Y

Degree

London Business Experience

C

Pass/fail

0.5

Y

Programme

Global Business Experience

C

Graded

1.0

N

Programme

Capstone Course

C

N

Programme

Elective Courses

E

Graded

1.0

Y

Degree

Languages

C

Graded

1.0

N

Programme

Business Project

E

Graded

1.0

Y

Degree

Term 2

Term 3

Second Year

MBA2018 Programme Regulations

Regent’s Park London NW1 4SA United Kingdom Tel: +44 (0)20 7000 7500 Fax: +44 (0)20 7000 7501 www.london.edu A Graduate School of the University of London

London Business School – Our Terms and Conditions for Degree Programmes I confirm that I have read and agree these Terms and Conditions: Student’s signature:

____________________________

Student’s name in block capitals:

____________________________

Date signed:

___________________

Class:

1.

MBA2017

Definitions In these Terms and Conditions: Academic Year means the commencement of the Programme and ending on the anniversary of that date, and where relevant, each subsequent year until completion of the Programme; Agreement means the contract made between us in relation to the Programme, of which these Terms and Conditions form part, and including the Regulations and any other document(s) referred to in these Terms and Conditions; Business Day means a day (other than a Saturday or Sunday) on which banks are open for general business in London; Default Rate means an annual rate of three per cent (3%) above the base rate from time to time of HSBC Bank plc; Faculty means our academic and teaching staff; Fees means the tuition fees payable for the Programme as published from time to time by us; Intellectual property means all forms of intellectual property including copyright, rights in databases, trade marks, inventions, patents and designs (in all cases whether registered or unregistered, and arising under the laws in force anywhere in the world); Programme means the course at the School on which we have offered you a place; Regulations means all rules, regulations and codes of conduct adopted by the School which are stated or intended to apply to students who are enrolled on the Programme, as amended, replaced or superseded from time to time, including: (i)

the School’s student disciplinary regulations;

(ii)

the examination and assessment regulations relating to the Programme;

(iii)

the Schoolâ&#x20AC;&#x2122;s rules relating to the use of its IT and communications facilities and equipment; and

(iv)

the London Business School Career Services Code of Conduct for Students and any code of conduct that is issued by London Business School Student Association;

Student means the individual [named above] who has agreed to these terms and conditions, also referred to as you or your; and School means London Business School (a company incorporated by Royal Charter with registered number RC721), also referred to as we or us.

2.

Our offer

2.1

Our offer letter constitutes our offer to you of a place on the Programme, subject to the terms and conditions of this Agreement. This Agreement comes into force on the date of our offer letter.

2.2

If we attach conditions to our offer letter (examples include improved GMAT score, improved English language, compulsory attendance on pre-programme courses), then your participation in the Programme is conditional upon those condition(s) being satisfied by the deadlines specified to our satisfaction. Failure by you to meet any of the conditions may result in the withdrawal of your place on the Programme.

2.3

The commitment fee and reservation fee which together form "the Deposit" are payable by the deadlines notified to you. You will not in any circumstances be able to commence your studies on the Programme if you have not paid the Deposit by the applicable deadlines.

3.

Our obligations to you

3.1

We will use all reasonable endeavours to deliver the Programme and learning opportunities as described in any brochure/prospectus and on our website so that you can, if you are successful, gain the degree or academic award applicable. Once admitted to the Programme, we will register and enrol you as a student of the School.

3.2

However, we must manage our resources efficiently and will be entitled at our discretion (taking into account your expectations): (a)

to alter the timetable, location, number of classes, and method of delivery of the Programme (including the Faculty delivering the Programme); and

(b)

to make reasonable variations/changes to the content and syllabus of the Programme, including discontinuing merging or combining courses, and introducing new courses.

3.3

We will make available to you a variety of services to help and support you, including: student support services, library and information services, ICT, intranet, remote and e-learning services, health services and counselling services, and sporting and social club activities. We may vary what we provide from time to time provided that such variations are reasonable.

4.

Your obligations to us

4.1

You agree to comply with these Terms and Conditions, which include the Regulations.

4.2

You are responsible for reading and understanding the Regulations. If any provision in these Terms and Conditions conflicts with a provision in the Regulations, these Terms and Conditions will prevail.

4.3

In addition to (and without limiting) your obligations under the Regulations, you must: (a)

at all times behave with honesty and integrity and show courtesy, consideration and respect for others;

2

FARDM1/27226/268/8471978.2

(b)

attend all compulsory classes, lectures, tutorials, examinations and other activities which form part of the Programme and participate fully in group work where required;

(c)

submit course work and other assignments required for the Programme by the deadlines we specify (subject to exceptional circumstances such as illness);

(d)

achieve the academic standards required for the Programme;

(e)

telephone or email the Programme Office if you become ill or suffer an injury that is likely to cause you to be absent from the School for more than five days and (if requested to do so by the Programme Office) provide a doctorâ&#x20AC;&#x2122;s certificate in respect of any such absence from the Programme;

(f)

be adequately prepared for any activity you are required to undertake as part of the Programme;

(g)

conduct all assessed work individually and without collaboration (except where a member of Faculty has given explicit instructions that group co-operation is expected);

(h)

conduct all assessed group work in a fully collaborative way with each group member making a contribution;

(i)

ensure that you understand all instructions given to you for assessed work;

(j)

fully acknowledge the use of material referred to or copied from other sources and comply with the law of copyright and other applicable laws;

(k)

refrain from discussing assessed work with students or alumni who have previously undertaken similar work (unless directed by a member of Faculty to do so);

(l)

notify us if you believe that another student has broken the Regulations;

(m)

abide by any special conditions relating to the Programme set out in the brochure or otherwise notified to you by us;

(n)

provide the Programme Office with the contact details of a person whom we may contact in the event of an emergency;

(o)

notify the Programme Office of any change to the information which you submitted on application or enrolment or any other change to your circumstances which impact on your ability to complete the Programme or comply with your obligations under this Agreement;

(p)

ensure that all information you provide to our Careers Services department is true, accurate and not misleading;

(q)

respect the confidentiality of all confidential information that you acquire during the course of your participation in the Programme;

(r)

to uphold the reputation of the School at all times;

(s)

comply with any other instructions reasonably given to you by the School, which shall include those required or arising as a result of the School's obligations to third parties;

(t)

comply with any terms applicable to an exchange at a partner institution as part of our student exchange programme; and

(u)

pay any Fees and other sums due to us.

3

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5.

Fees

5.1

You are personally responsible to us for the payment of all Fees and other sums due in respect of the Programme, irrespective of whether any third party has agreed to sponsor you or pay your Fees on your behalf. You will remain liable to us directly even if your sponsor fails to pay the Fees due.

5.2

We will invoice you for the Fees due for each Academic Year of the Programme. The Fees payable in respect of an Academic Year fall due on the first day of the relevant Academic Year.

On a Programme that lasts for more than one Academic Year the Fees for each Academic Year accrue separately. You must pay the Fees in full either by cheque, by direct bank transfer or by credit card on or before the first day of the Academic Year to which the invoice relates. The fees must be paid in the currency we specify.

5.3

If you are (or anyone paying the Fees is) required to deduct or withhold from the Fees any tax, levy, duty, charge, assessment or fee of any nature under any relevant foreign legislation or banking arrangements, you will remain liable to pay any balance of the Fees not received by the School.

5.4

If we receive any form of funding from a third party in relation to your studies on the Programme (including, but not limited to money received under foreign government student loans schemes), we, may apply such funding towards your Fees and/or any other sums owing by you to us, and you grant your consent to us applying such funding in this manner.

6.

Payment of the Fees by instalments

6.1

The Fees may not be paid by instalments unless agreed with us in advance. If we do allow this, then we will agree separately, in writing, the amount of the Fees that is to be paid in instalments and the anticipated schedule of such instalments.

6.2

As a condition of our allowing the Fees to be paid in instalments, the agreed amount for each Academic Year shall be paid in not more than four (4) instalments within a period that does not exceed twelve (12) months beginning with the first day of the relevant Academic Year. We will issue a separate invoice and schedule of instalments relating to the Fees due in respect of each Academic Year, as evidence of the separate agreement for the payment of that Academic Yearâ&#x20AC;&#x2122;s Fees.

7.

If you fail to pay or delay paying your Fees

7.1

If you fail to pay the Fees on the due date for payment, we may charge you interest at the Default Rate on the amount outstanding until you settle the full amount due. The interest payable in respect of any calendar month (or any part of a calendar month) will be calculated by reference to the Default Rate on the last Business Day of that calendar month. Any interest payable by you will be due within five Business Days after our written demand.

7.2

If you fail to pay the Fees within four weeks after the due date for payment, we may: (a)

suspend you from participation in field trips, internships, international exchange and other similar activities;

(b)

suspend you from participation in any further lectures, seminars or other teaching sessions;

(c)

restrict or withdraw your access to our Career Services and associated events and services;

(d)

exclude you from access to the Schoolâ&#x20AC;&#x2122;s premises and/or use of any of its facilities; and/or

(e)

withhold conferment of your degree or confirmation of an academic award or issuing you with a final transcript.

4

FARDM1/27226/268/8471978.2

(Note: See also condition 12 below).

7.3

We provide benefits and services (including the giving of references to potential employers) to our alumni community on a discretionary basis. No alumnus has a contractual right to these benefits and services. Please note that it is our policy to withhold alumni benefits from anyone who has failed to pay their Fees or who has defaulted on any instalment arrangement relating to Fees.

7.4

If you fail to pay the Fees within three months after the due date for payment, we may pass the debt across to a third party debt collection agency to take further action to enforce collection of the debt. You will be liable to us for the additional cost incurred as a consequence of any enforcement action taken. This will include, but is not limited to, debt collection agency fees, search fees and all legal costs.

8.

Student Exchange

8.1

We operate an international exchange programme for eligible students with partner institutions across the world to study on courses offered by the partner institution and receive credits towards the Programme.

8.2

In order to participate in the exchange programme, you will need to be eligible and successfully apply for a place. Places are subject to availability and to your fulfilling any entry requirements or application processes. Availability of the opportunity to participate in an exchange and the availability of specific partner institutions is not guaranteed.

8.3

You are responsible for all visa and immigration requirements necessary to participate in the international exchange, and will make the School aware of any conditions attached to your funding, loan or sponsorship arrangements that restrict your ability to participate in the international exchange in certain countries.

8.4

You are responsible for the costs associated with going on an exchange placement, including accommodation, travel, food, and course materials.

8.5

During the exchange placement you will be concurrently enrolled as a student at both the School and the partner institution. As well as being subject to the Regulations, you will be subject to the partner institution's policies, procedures and regulations in relation to assessment, academic matters, disciplinary matters and complaints whilst on an exchange placement.

8.6

You must return to complete your Programme at the School following the completion of your exchange placement.

9.

Immigration

9.1

You are primarily responsible for obtaining all necessary visas and clearances for studying on the Programme and for complying with the conditions attached to your visa. Once you have been accepted on the Programme, if necessary and eligible you will be provided with a Confirmation of Acceptance for Studies (CAS) to support your visa application.

9.2

We are responsible for complying with UK Border Agency requirements associated with being a sponsor for students outside the European Economic Area, including reporting requirements when a student's circumstances change. This may result in the School's sponsorship of your visa being withdrawn.

10.

Intellectual Property

10.1

You retain the intellectual property in all original work created solely by you in the course of the Programme, except for: (a)

work done on a research project, where as a term of the contract with the research client intellectual property must be assigned to the client, in which case you agree to assist by providing the required assignment of rights to ensure that the School is not in breach of contract;

5

FARDM1/27226/268/8471978.2

Valuing Dignity at London Business School The School is committed to treating employees and students fairly and believes that everyone has the right to be treated with dignity and respect. In accordance with London Business School’s commitment to Diversity, we actively encourage the existence of a supportive working environment that is free from harassment and bullying. Any incidents of harassment, bullying or abusive behaviour will be regarded extremely seriously and can be grounds for disciplinary action, which may include formal verbal or written warnings, suspension, dismissal or expulsion.

1

Aims and principles.

1.1

Overall, the aim of this procedure is to stop unwanted, unreasonable or offensive behaviour, protecting all employees and students, and to enable them if necessary, to make a complaint or assist in an investigation without fear of reprisal. We will provide guidance to resolve any problems should they occur, and prevent reoccurrences of unacceptable behaviour as far as possible. Where appropriate, every effort will be made to resolve issues informally. Some incidents, however, by virtue of their serious nature will need to be dealt with under the formal procedure.

1.2

All individuals have a responsibility to be sensitive towards others and have an obligation to take action if they experience or observe unacceptable standards of behaviour. Ignoring harassment or bullying can give the appearance of condoning unacceptable behaviour, and as such, contravenes our aim to uphold the dignity of all within the School.

1.3

Managers and senior members of the School have a particular responsibility for establishing and maintaining positive working and learning environments free from intimidation, ensuring that individuals do not suffer any form of harassment and bullying, and to take active steps to prevent its occurrence.

1.4

We have a framework for individuals to seek support in order to resolve concerns about unacceptable behaviour and will treat all concerns seriously.

This framework includes support from a number of sources including Confidential Advisors (see Section 5) and mediation (see Section 7).

1.5

London Business School is committed to the provision of training to ensure the effective implementation of this procedure, particularly for those who have a role in supporting individuals and investigating complaints.

2

Why does the School need to be concerned?

2.1

Harassment and bullying is harmful to all and affects an individual’s psychological and physical well-being, as well as the School’s overall effectiveness. Work, study and personal lives may suffer, and illness, accidents, absenteeism, poor performance and poor retention levels are common outcomes of unacceptable behaviour.

2.2

The School has a legal obligation to protect employees and students, and to provide for a safe working environment. Our responsibilities are defined in the Equality Act 2010.

2.3

Whilst the School recognises its legal obligations, it is hoped that this code of practice will, in addition, set the tone for respecting individuals’ dignity, and Page 1

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facilitate the creation of a positive environment that also embraces our commitment to Diversity.

3

Defining Harassment and Bullying within London Business School

3.1

In respecting individuals’ dignity at work or in study, it is essential to promote ethical and responsible behaviour. Developing an understanding of harassment and bullying is an essential part of reducing its effects.

3.2

Harassment is generally defined in law as “unwanted conduct which has the purpose or effect of: a) Violating a person’s dignity, or b) Creating an intimidating, hostile, degrading, humiliating or offensive environment for a person”

3.3

Bullying is a particular form of harassment where someone (often in a position of authority or responsibility) abuses his or her positional or personal power. It is behaviour that is intimidating, offensive, threatening and abusive, which attempts to undermine an individual or group of individuals.

3.4

An essential characteristic of both harassment and bullying is that it is unwanted by the recipient. Harassment and bullying often involves persistent behaviour that continues after the individual who feels harassed or bullied makes it clear that she/he wants it to stop. However, a single incident can constitute harassment or bullying if it is serious enough, and it is the impact of the behaviour which determines harassment or bullying has taken place.

These behaviours affect self-worth and self esteem, and can cause individuals to suffer stress.

3.5

Examples of behaviour that is unacceptable are: • Unwanted physical contact ranging from unnecessary touching, patting, brushing up against another person’s body and invasion of another person’s body space, personal intrusion by pestering, spying, following an individual inside or outside of working or study hours including stalking • Unwanted verbal conduct, such as, patronising language, jokes of a sexual, racial or prejudicial nature, suggestive remarks, innuendo or lewd comments, unwanted comments or intrusive questioning concerning dress, appearance or an individual’s personal life, including disability • Unwanted non-verbal conduct, such as suggestive gestures and display of offensive posters/pictures and written material, intimidation in meetings, in the classroom environment, in writing, over the phone, via e-mail or other electronic means • Isolating or non co-operation at work or study including ignoring or isolation from work or study information and discussions, overt exclusion from organised events and social gatherings • Humiliating or ridiculing individuals, making unfair comments about performance in front of other individuals, persistently or unfairly finding fault or applying unreasonable pressure, taking credit for ideas and work

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• Other conduct that denigrates, ridicules, intimidates or is physically and/or psychologically abusive of an individual or group.

Although the above behaviours are considered unacceptable, it is not an exhaustive list and it is acknowledged that conduct that may be acceptable or tolerable to one individual can make another feel harassed or bullied.

4

Accountability and Responsibilities

4.1

The role of Management Board and the Diversity Working Group Overall accountability for the School’s Diversity strategy and any resulting activities rests with Management Board. The Diversity Working Group has a delegated responsibility to ensure the appropriate implementation of this code of practice, including providing a framework for individuals to seek support in order to resolve concerns. This framework includes a commitment to the provision of Confidential Advisors (see Section 5) and Mediation (see Section 7) as an additional means of support.

4.2

The Role of the Director, Human Resources and the Director, Research and Faculty The Director, Human Resources and the Director, Research and Faculty are jointly responsible for leading on the development and monitoring of this code of practice and for recommending changes to the Diversity Working Group that reflect best practice and legal requirements. This will include: •

consultation with the Staff Committee and Faculty Board

•

managing the recruitment and selection of volunteers to act as Confidential Advisors (see Section 5) and ensuring that support and training is provided to them

•

advising members of the School on all aspects of the code of practice and ensuring that the appropriate training is provided

•

selecting appropriate individuals for conducting formal investigations and ensuring clear guidance and training is provided for them

•

monitoring the effectiveness of the code of practice including the provision of relevant information.

4.3

Deputy Dean (Programmes) and Associate Dean , Degree Programmes and Director, PhD Programme Responsibility for the monitoring and day-to-day implementation of the code of practice with regard to students on the programmes for which they are responsible rests with the Associate Dean , Degree Programmes, the Director, PhD Programme and the Programme Offices who are the main focus for student interaction. The code of practice will be implemented in accordance with the appropriate statutory requirements covering students.

The Deputy Dean (Programmes) has a responsibility for monitoring and day to day implementation of the code of practice in relation to any relevant cross programme activities.

4.4

The Role of the Staff Committee Members of the Staff Committee are encouraged to help communicate to staff on the development of this code of practice, and give feedback on Page 3

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views using the School’s consultation process. They are also expected to give constructive feedback on the implementation of this code of practice, and make recommendations for changes where necessary.

4.5

The Role of the Student Association, London Business School All students have a responsibility to be aware of their own behaviour within the School. In particular, London Business School’s Student Association is expected to help communicate the principles of this code of practice, and provide feedback on its development and implementation from students to the Diversity Working Group.

4.6

The Role of Line Managers , Heads of Departments and Subject Area Chairs Managers have a responsibility to be aware of their own and their teams’ behaviour and to ensure that the working environment is free from a culture where harassment or bullying can develop. Managers should always be sensitive to the concerns of members of their areas/departments/teams and consider as a matter of priority any complaints that are raised informally.

4.7

The Role of all Individuals within the School No individual is expected to tolerate harassment or bullying and everyone has a responsibility to be sensitive towards others and to ensure that they do not behave in a way that could be considered to be offensive.

Individuals may not realise that their behaviour is causing offence and individuals who experience or observe what they consider to be unacceptable standards of behaviour have an obligation to take action.

London Business School therefore asks all individuals to address any concerns as detailed in section 5.

5

Dealing with Harassment and Bullying – Complaints Procedure

Principles and Assurances 5.1.1 If an individual believes they have been subjected to, or have witnessed harassment or bullying they will have the opportunity to resolve the matter informally or formally. This Bullying and Harassment Complaints Procedure is available when bullying and harassment is the only concern. However, in some circumstances other School procedures may also be relevant and should be considered (see Section 12). The overriding objective of the informal and formal complaints procedure is to resolve the situation and to prevent a repetition of the behaviour (if the complaint is upheld).

5.1.2

All complaints will be taken seriously and progressed with the utmost discretion and confidentiality. Great care will be taken to protect the interests of both the complainant and the individual complained against and to establish the true nature of the problem.

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5.1.3

An individual, in the first instance, may wish to discuss their complaint informally with a member of faculty, line manager or Head of Department.

However, it is recognised that an individual may not wish to discuss their complaint with a member of faculty; line manager or Head of Department and an individual may therefore choose informally to raise their concerns with a Confidential Advisor. In some situations, particularly relating to sexual or racial harassment or bullying, an individual may prefer to discuss their concern with someone who is of the same sex or race. Individuals will therefore wherever practicable be given this option.

5.1.4

London Business School will ensure that complainants, the individual complained against and witnesses will not be victimised or suffer any detriment.

5.1.5

Where a formal complaint is upheld consideration will be given to invoking the relevant Disciplinary Procedure against the alleged bully. Depending upon the seriousness of the behaviour disciplinary action including, where appropriate, dismissal will be considered.

5.1.6

Where false allegations are made with malicious intent, consideration will be given to invoking the relevant Disciplinary Procedure against the complainant. Depending upon the seriousness of the behaviour, disciplinary action and, where appropriate, dismissal will be considered. For students, this could mean suspension from their studies or expulsion from the School.

5.1.7

In some circumstances, to assist with the investigation or resolution of a formal complaint it may be decided to suspend or redeploy an individual. If it is considered necessary to redeploy an individual, the presumption will be that the person against whom the allegations are made/proven rather than the complainant(s) may be redeployed.

5.1.8

Where suspension or redeployment occurs during an investigation it will be on full pay and in no way implies guilt. The principles concerning suspension are as set out in the Schoolâ&#x20AC;&#x2122;s Disciplinary Procedure.

5.1.9

Counselling support will be available to both complainant and the individual complained against.

5.1.10 If an individual feels that she/he has experienced or witnessed harassment or bullying they may choose to deal with the problem informally or formally.

Wherever appropriate, and depending upon the seriousness of the behaviour, London Business School encourages individuals to attempt to resolve complaints informally; however, the choice as to whether to raise a concern informally or formally rests with the individual. Additionally an individual who raises a complaint informally may choose to move to the formal procedure at any time.

5.1.11 Whether a complaint is made informally or formally, it is important that it is made as soon as possible after the incident(s) that have given cause for concern. Additionally, individuals are strongly advised to keep a written record of incident(s) which should include the following information:

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• • • • •

Time Date Place a description of the incident(s) The name(s) of the person(s) involved and any witnesses.

5.1.12 Where an employee makes a formal complaint against a manager who is in the process of considering the employee’s conduct or behaviour in accordance with the Disciplinary Procedure, advice will be sought from the Director, Human Resources and in the case of faculty from the Deputy Dean (Faculty) as to the most appropriate way in which to investigate the allegations of harassment or bullying that have been made.

5.1.13 If a student makes a formal complaint against an employee whilst that student’s conduct or behaviour is being considered in accordance with the Student Disciplinary Procedure, advice will be sought from the relevant Associate Dean, Degree Programmes or the Director, PhD Programme as to the most appropriate way in which to investigate the allegations of harassment or bullying that have been made. If a complaint is made against an Associate Dean, Degree Programmes or the Director, PhD Programme, then advice will be sought from the Deputy Dean (Programmes) as to the most appropriate way to handle the allegations made.

5.2 Informal Action 5.2.1 In most cases, an informal approach is sufficient to stop unacceptable behaviour, particularly if the individual challenged is unaware that the behaviour was causing offence.

5.2.2

As an initial step, and where the individual with a concern feels able to do so, they are encouraged informally to speak or write to the person(s) causing offence and point out that the behaviour is unwelcome, offensive and that she/he wishes it to stop.

5.2.3

However, if the individual feels unable to speak informally or write to the person(s) causing offence, because the behaviour is considered to be serious, then the individual is encouraged to seek guidance from their line manager, Subject Area Chair, Associate Dean, Degree Programmes, Director, PhD Programme or Head of Department. Where the concern relates to an individual’s Head of Department/Subject Area Chair then they should first seek advice from the Director, Human Resources or the Deputy Dean (Faculty). Alternatively advice may be sought from a Confidential Advisor.

The line manager, Subject Area Chair, Associate Dean ,Degree Programmes, Director, PhD Programme or Head of Department may, with the consent of the individual making the complaint, speak informally to the person(s) causing offence, and point out that the behaviour is unwelcome, offensive, and that the individual wishes it to stop.

5.2.4

Confidential Advisors are involved in the informal resolution of concerns.

Their role is to: a. Assist individuals to find an informal resolution to concerns about harassment and bullying by actively listening to an individual, Page 6

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discussing the situation openly and objectively, and helping an individual come to their own conclusions and solutions. b. Fully understand London Business Schoolâ&#x20AC;&#x2122;s code of practice and procedure and draw to individualsâ&#x20AC;&#x2122; attention the differences between the informal and formal complaints procedure.

Confidential Advisors do not have a role in the formal complaints procedure. Neither do they provide a counselling service to individuals.

5.2.5

In addition to the Confidential Advisors, any member of staff or faculty who wishes to discuss their concerns in complete confidence can use Schoolâ&#x20AC;&#x2122;s independent employee assistance scheme www.ppconline.info

5.2.6

Students can also discuss their concerns in complete confidence with the Student Support Counsellor.

5.3 5.3.1

Formal Action Making a Formal Complaint If the harassment or bullying continues or an individual feels that she/he wishes to make a formal complaint, a written complaint should be made and submitted to the Director, Human Resources for staff, the Associate Dean , Degree Programmes or Director, PhD Programme for students, or the Deputy Dean (Faculty) for faculty.

The written complaint should state: a) The name of the alleged perpetrator b) The nature of the harassment/bullying c) The dates, times and locations when the behaviour in question occurred d) The names of witnesses to any incidents of harassment or bullying e) Any action that has already been taken by the complainant to address the unacceptable behaviour/

5.3.2

Investigation The Director, Human Resources, the Deputy Dean (Programmes), and/or the Deputy Dean (Faculty) will appoint the Investigation Team, who will investigate the complaint.

The purpose of the investigation will be to establish all of the facts surrounding the complaint and to decide what appropriate action is required. The depth and scope of the investigation will depend on the nature of the complaint.

All investigations will be independent and objective, respecting the rights of both the complainant and the complained of, to be appropriately heard and represented.

An initial meeting with the complainant will normally take place within 5 working days of the Investigation Team receiving the complaint, to clarify and discuss the complaint. Either a colleague, Staff Committee representative or Student Association representative, may accompany the complainant to this meeting.

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If requested or if considered necessary by the Investigation Team, they will consider in consultation, as appropriate, with the Head of Department, what immediate temporary action should be taken to minimise contact between the complainant and the person(s) against whom the allegations are made.

The Investigation Team will interview the person against whom the allegations are made, as well as any witnesses. The Team will advise the alleged perpetrator of the nature of the complaint in writing, prior to the interview. Either a colleague, Staff Committee representative or Student Association representative may accompany the person against whom the allegations are made at the meeting.

The investigation should take place as promptly as practicable and should normally be concluded within a maximum of 4 weeks. However, there may be some circumstances where this is not possible, and all relevant parties will be informed of any necessary time delays.

5.3.3

Hearing Once the investigation is complete, the Investigation Team will produce a report setting out their findings and present the report to the Associate Dean, Degree Programmes or PhD Director, Director, Human Resources or Deputy Dean (Faculty) as appropriate. The recipient of the report will then meet with the complainant and communicate the findings of the investigation team to him/her and determine the appropriate action to be taken in accordance with the Schoolâ&#x20AC;&#x2122;s grievance/disciplinary procedures as appropriate.

5.3.4

Discipline If the complaint is upheld and a recommendation is made to invoke the relevant Disciplinary Procedure the complainant will be required to give evidence at a disciplinary hearing. If there are exceptional reasons as to why this is not practicable the disciplinary panel will consider the most appropriate way to proceed with a view to being fair to both parties.

During disciplinary proceedings it should not normally be necessary to repeat detailed interviews but to rely on the record of the formal complaint hearing. However, it will be at the discretion of the disciplinary panel as to whether, in the interests of natural justice, any further investigation is necessary.

5.3.5

Appeals If the complainant is dissatisfied with the outcome of the investigation, she or he must submit a written request to the Director, Human Resources, or the Director, Research and Faculty, indicating the precise reasons for being dissatisfied with the decision and the remedy she/he is seeking. The Director, Human Resources, or the Director, Research and Faculty will arrange for the complaint to be considered in accordance with the relevant grievance procedure.

If a student who has made a complaint is dissatisfied with the outcome of the investigation wishes to make an appeal, she or he must submit a written case to the relevant Associate Dean, Degree Programmes or Director, PhD Programme within one month of being informed of the Investigation Teamâ&#x20AC;&#x2122;s decision. The Associate Dean, Degree Programmes or Director, PhD Programme will take the appropriate steps to resolve the matter.

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6

Confidentiality

6.1

Informal Action All information shared will be regarded as confidential between an individual raising a concern and their line manager, Associate Dean ,Degree Programmes, Director, PhD Programme, Head of Department or Confidential Advisor(see Section 5). Information will not usually be disclosed without agreement beyond statistical data and a brief account of the nature of the concern that will be provided to Human Resources or Research and Faculty Office for monitoring purposes. Information will be kept within the requirements of the Data Protection Act.

6.2

Formal Stage All information received in the course of an investigation will be regarded as confidential and shared on a need to know basis only. Disciplinary action may be invoked against those who are in breach of this agreement.

7

Mediation

7.1

As an alternative to taking formal action, or at any stage during formal action, the complainant may request that the matter be resolved through mediation.

Mediation is voluntary and can only take place with the agreement of all parties concerned.

7.2

If it is agreed to adopt mediation when formal action has already commenced, the formal action will be adjourned whilst the mediation takes place. In the event that no agreement or compromise is reached, formal action will continue from the point of adjournment.

7.3

A trained mediator appointed from an external mediation organisation will conduct the mediation. This will ensure that the mediation will be independent and neutral to the dispute. The role of the mediator will be to help the parties in dispute towards a mutually acceptable agreement. If the complaint is resolved through mediation, the mediator will assist the parties to draft a written agreement that will be signed by both parties as acceptance of its terms.

8 8.1

9 9.1

Complaints against individuals of other organisations When individuals within the School who, in the course of their employment, make complaints against parties external to London Business School, best endeavours will be made to support them to resolve these. Individuals who have such concerns are requested to raise them in the first instance with their line manager, Associate Dean, Degree Programmes, Director, PhD Programme or Head of Department. The Director, Human Resources, Deputy Dean (Programmes) or the Deputy Dean (Faculty) will monitor the extent of concerns raised and review how best to support individuals to resolve their concerns.

Impact Assessment and Monitoring The School is committed to ensuring the effectiveness of this Code of Practice by conducting regular impact assessments and also through efficient monitoring in accordance, where appropriate with statutory requirements. The monitoring process will include the nature of the Page 9

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complaints in terms of behaviour. Additionally, as part of the monitoring of the implementation of this Code of Practice the time spent by Confidential Advisors assisting individuals will be included in the monitoring reports.

9.2

The results of monitoring will be reviewed by the Diversity Working Group at regular intervals to determine the effectiveness of the procedures. The Diversity Working Group will address any perceived areas of concern.

10 Training and Development 10.1 London Business School will ensure that all employees receive the relevant training to increase their awareness of unacceptable behaviour. In particular, the training will seek to ensure that those with managerial responsibilities fully understand what is expected of them within this Code of Practice.

10.2 The School will also ensure that those with designated responsibilities for operating procedures within the Code of Practice will receive specialist skills training as necessary.

11 Code of Practice Review 11.1 This Code of Practice has been endorsed by the Diversity Working Group and formally approved by the Management Board, and will be reviewed on an annual basis or more regularly and in line with revised working methods or new legislation as required.

12 Alternative Procedures 12.1This Code of Practice is aimed at isolated incidents of Bullying and Harassment and to encourage a more tolerant environment. However, the School appreciates that bullying and harassment can occur in conjunction with other issues and that more than one procedure may be relevant or applicable in certain circumstances. In this situation, the School reserves the right to determine which School procedure should be used or if a modified procedure would be appropriate. Both parties will be informed in advance of any formal stage of which School procedure (or modified procedure) the School should follow.

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Campus Maps

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Useful link: London Underground map www.tfl.gov.uk/tfl/tube_map.shtml

Take the Jubilee or Bakerloo line to Baker Street.

Waterloo

Take the Bakerloo line to Baker Street.

Charing Cross

Take the Metropolitan, Circle or Hammersmith and City line to Baker Street.

King’s Cross St. Pancras

Take the Bakerloo, Circle or Hammersmith and City line to Baker Street.

Paddington

Take the Northern or Victoria line to King’s Cross St. Pancras. Then the Metropolitan, Circle or Hammersmith and City line to Baker Street.

Euston

Approximately 5 minutes walk.

Marylebone

Approximately 5 minutes walk from Baker Street tube station.

Baker Street

Getting to the School

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C Wing

D Wing

Northumberland House

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Executive Education Centre

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Nash Lounge and Nash Kitchen

A Wing

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Regents Room

Guest Rooms

Café T

Library

Fitness Centre

Career Centre

Taunton Centre

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Plowden Building

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The Sainsbury building viewed from the Outer Circle

E306 – E Wing third floor

E202 – E Wing second floor

SG06 – Sainsbury ground floor

Wolfson Lecture Theatre – Plowden first floor

LT10 – Sainsbury first floor

LT9 – Sainsbury first floor

LT8 – E Wing first floor

LT7 – E Wing ground floor

LT1-6 – Sainsbury lower ground

Teaching spaces

Naming convention for rooms is: wing, followed by floor, followed by room e.g. E201 is in E Wing on the second floor, A126 is in A Wing on the first floor.

Rooms

Campus map

Local area

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The School entrance from Park Road

Shortly after the sign for the School’s Behavioural Research Lab on your right, you will see the entrance to the School signposted as below:

Walk along Park Road for about two minutes.

You will pass the Francis Holland School on your left followed by the Rudolf Steiner House.

Continue across Allsop Place at the traffic lights and turn left onto Park Road.

Continue up Baker Street towards Regent’s Park until you see the Sherlock Holmes Museum (on the opposite side of the road).

Exit from the Baker Street (north) exit next to Boots the chemist. Turn right onto Baker Street and you will pass the Transport for London Lost Property Office.

Baker Street tube station has four exits – three on Marylebone Road and one on Baker Street.

Getting to the School

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London Business School Regent’s Park London NW1 4SA United Kingdom Tel +44 (0)20 7000 7000 Fax +44 (0)20 7000 7001 www.london.edu

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