Maxfield Property Management

Page 1

KEEP LIFE

A SMARTER WAY TO MANAGE YOUR INVESTMENT AND RENTAL PROPERTIES

Residential Real Estate The First and only Certified Residential Management Company CRMC® in Utah. Commercial Real Estate Reliable Asset Management by a licensed Certified Property Manager CPM®. Community Management
homeowners create and run successful communities. 2 MAXFIELD PROPERTY MANAGEMENT
Helping

Keep Life Simple

A smarter way to manage your investment and rental properties.

Provide Freedom

You shouldn’t have to choose between personal or family time and dealing with tenants, trash, and toilets at all hours. We give you the freedom to enjoy life and spend time with those you love by eliminating the hassle of owning rental property.

Maximize Income and Financial Independence

Our ten-step process ensures we maximize investor income by reducing turn time and vacancy, which are any investor’s highest expenses. We also perform inspections and evaluate rents to reduce or eliminate loss to lease expenses and recapture additional income for expenses like utilities, maintenance, and damages above normal wear and tear. What this means is that our investors achieve the highest returns in the industry.

Robust Marketing to Attract Modern Renters

Maxfield uses the latest tools and technology to efficiently market your property, filling vacancies faster and reducing the number of days a property sits vacant. Properties are marketed on more than 40 websites, including Zillow®, HotPads, and Rentler. Tenants can schedule showings online or by phone

Technology to Match Your Property with the Best Tenants

Our proprietary tenant matching and screening system finds the very best tenants for your property with the industry’s most accurate data.

Real-Time Access

Owners enjoy real-time and on-demand access to important documents such as inspections, financial statements, and monthly summaries from anywhere, at any time online through our web portal or with our app that’s available on Google Play or the Apple App Store.

Tax Season, Minus the Stress

You’ll get a Year-End Financial Statement along with a 1099 that contains all the info you need to file your taxes. We can work directly with your CPA or financial advisor, eliminating the need to search for receipts, add up expenses, and review bank statements.

Lowest Eviction Rate and No Sweat Evictions

Maxfield’s primary directive is to protect the investments of their owners. Maxfield uses a 12 point tenant screening process that help make consistent decisions, and which has resulted in one of the lowest default rates of any property manager in the state. In the unlikely event that an eviction occurs, Maxfield’s legal team will do everything possible to quickly and efficiently remove any deadbeat tenants and return the property to rentready condition without any leasing fees. Our Investor Club Plan covers up to the first $1000 of any eviction while this protection is just a few dollars per month the Full Service Plan.

MAXFIELD PROPERTY MANAGEMENT 3
4 MAXFIELD PROPERTY MANAGEMENT

OUR MOTTO FOR OUR OWNERS

NO SURPRISES

From initial listing and leasing to ongoing management of your property, we will be there to ensure that your investment is not only well looked after but achieving exceptional results.

Whether you own residential or commercial real estate, we will use our expertise, energy, and enthusiasm to manage your property. We give you our promise that we will handle your property as if it was our own, giving you every care and professional courtesy along the way and giving you no surprises.

Maxfield Property Management promises to manage your property in accordance with state law the best practices and ethical standards of the National Association of Property Managers (NARPM) and Institute of Real Estate Management (IREM).

MAXFIELD PROPERTY MANAGEMENT 5
Days on Market 14 DAYS Average Tenancy 24 MONTHS Occupancy Rate 98 % Tenants Paying Rent in advance 99.5 % Turn time 72H Unit Years’ Experience 1150+
6 MAXFIELD PROPERTY MANAGEMENT

Manage Move Outs

ONGOINGMANAGEMENT

Make Ready New Owner Sign Up

THE PROPERTY MANAGEMENT LIFE CYCLE

Our modern leasing flow allows us to market vacancies quickly, find quality tenants and sign commercial-grade leases in record time which reduces vacancy expense for our owners.

Marketing the Property

MAXFIELD PROPERTY MANAGEMENT 7
Money Property Resident Sign Up Owner Tenant

Leasing Services

8 MAXFIELD PROPERTY MANAGEMENT

Onboarding

\ Execute management agreement

\ Execute housekeeping documents

\ Getting property insurance in place

\ Provide a rent analysis

\ Set the Rent

Marketing

\ Address rent-ready issues

\ Install signs and lockboxes

\ Take HDR digital photographs

\ Post in MLS, Zillow, Trulia and 50+ rental websites

\ Coordinate showings

\ Monitor property

\ Weekly Reporting

Application Processing

\ Process applications

\ 12 Point Screening Process: Income

Employmnet

Eviction Check

Landlord Verfication

Sex Offender Check

Criminal Check

Bankruptcy Check

Pet & Animal Verification

Collection History and more!

\ Negotiate lease terms

\ Get the Lease signed!

Managing the Move In

\ Re-key the property

\ Schedule a pre move-in wipe down

\ Manage the Move-In inspection

\ Collect the security deposit

\ Collect first month’s rent

\ Issue keys

\ Coordinate transfer of utilities

MAXFIELD PROPERTY MANAGEMENT 9
It’s true that self-managing can save you money, but it will cost you time. When you are ready to retire from being a landlord, let us do all the work and help keep life simple.
STEP 1 STEP 2 STEP 3 STEP 4

Managing the Tenant

10 MAXFIELD PROPERTY MANAGEMENT

During Occupancy

\ Enforce the lease terms

\ Address unauthorized occupants

\ Follow up on HOA complaints

\ Follow up on neighbor complaints

\ Eforce local codes

\ Inspections as needed

\ Negotiate extension/renewal

\ Default and reinstate leases

Rent Collection

\ Maintain easy rent payment options

\ Accept Electronic Checks

\ Accept Credit & Debit Cards Cash Payments at 7-Eleven and CVS

\ Deal with bounced checks

\ Maintain payment ledgers

\ Schedule, manage & file evictions

\ Attend court

\ Arrange and meet the sheriff at lockouts and evictions

\ Secure and rekey the property after eviction

Moving Out

\ Track move-outs

\ Perform move-out inspection

\ Ensure damage is repaired

\ Assign damage charges

\ Manage keys and remotes

Post Move Out

\ Oversee removal of belongings

\ Mitigate tenant damages

\ Allocate security deposit

If you ever find yourself not managing your property like a business, then its time to consider hiring a professional manager who has systems and standardized processes to ensure tenant satisfaction and reducing the chance for something going wrong.

MAXFIELD PROPERTY MANAGEMENT 11

Managing the Property

12 MAXFIELD PROPERTY MANAGEMENT

Normal Breakdowns

\ Maintain a 24-hour emergency hotline

\ Notify owner of maintenance issues

\ Maintain a staff of maintenance coordinators

\ Manage habitability issues

\ Coordinate repair visits

\ Fair housing compliance with vendors throughout the repair process

\ Ensure repairs completed

\ 10% Coordination Fee on all nonrecurring maintenance.

\ No Markup on Recurring Service

Manage Vendors

\ Maintain a vendor list

\ Collect, audit and pay vendor invoices

\ Store and archive repair records for 3 years

\ Manage General Liability insurance on all vendors

\ Manage Worker’s Comp insurance & licenses for all vendors

\ Track work orders and repair requests

\ Vendor Work Guarantee

Rehab and Renovation

\ Manage deferred maintenance

\ Manage mold and mildew concerns

\ Manage hazardous issues

\ Manage habitability issues

\ Manage Make-Ready process

\ Seek estimates for rehab and renovation projects

\ Create a preventative maintenance schedule

\ Additional fees may apply

MAXFIELD PROPERTY MANAGEMENT 13

Scope of Services

14 MAXFIELD PROPERTY
MANAGEMENT

Property Management

\ Managing the Property

\ Managing the Money

\ Managing the Tenant

\ Monthly Direct Deposit

\ Monthly Owner Statement

\ Year End Cash Flow Statement

\ Annual 1099 Reporting

Investor Club Benefits

\ HOA Payment & Coordination

\ Utility Payments

\ Escrow Services

\ Advanced Record Reporting

\ Keep the property performing as an asset, not a liability

\ Worry free Management

Additional Services*

\ Third Party Contracts

\ Owner Advance Financing

\ Mandated Inspections

\ Outside Sales Coordination

\ Premium Marketing placement

\ Detailed floor plans

\ Property Videos and 3D walkthroughs

\ Other Out of Scope Services at current Manager’s Rates

* Addditional fee may apply. MAXFIELD PROPERTY MANAGEMENT 15

Management Services

16 MAXFIELD PROPERTY MANAGEMENT

Leasing and Management Services

Leasing Services

ONBOARDING

\ Execute management agreement

\ Execute housekeeping documents

\ Getting insurance in place

\ Provide a rent analysis

\ Set the Rent

MARKETING

\ Address rent-ready issues

\ Install signs and lockboxes

\ Take digital photographs

\ Post in MLS, Zillow, 40+ websites

\ Coordinate showings

\ Monitor property and report

APPLICATION PROCESSING

\ Process applications

\ Run background checks

\ Negotiate lease terms

\ Lease signing

MANAGING THE MOVE IN

\ Rekey property

\ Schedule a pre move-in wipe down

\ Manage the Move-In inspection

\ Collect the security deposit

\ Collect first month’s rent

\ Issue keys

\ Utility Billing Management

\ Follow up with Tenant after move in

Managing the Tenant

DURING OCCUPANCY

\ Enforce the terms of the lease

\ Address unauthorized occupants and animals.

\ Follow up on HOA complaints

\ Follow up on neighbor complaints

\ Send certified letters

\ Negotiate extension/renewal

\ Default and reinstate leases

RENT COLLECTION

\ Maintain rent payment options

\ Accept online payments

\ Accept Credit Cards, Cash Payments at 7-Eleven and CVS

\ Deal with bounced checks

\ Maintain payment ledgers

\ Schedule, manage & file evictions

\ Attend court

\ Arrange and meet the sheriff at lockouts and evictions

\ Secure the property after eviction

MOVING OUT

\ Track move-outs

\ Perform move-out inspections

\ Assign damage charges

\ Ensure keys and remotes are returned

POST MOVE OUT

\ Oversee removal of belongings

\ Mitigate tenant damages

\ Allocate security deposit-SODA

\ Reconcile Utility Accounting

Manage the Property

NORMAL BREAKDOWNS

\ No Markup on Recurring Maintenance

\ Maintain a 24-hour emergency hotline

\ Notify owner of maintenance issues

\ Maintain keys for access

\ Manage scheduled maintenance

\ Maintain a staff of maintenance coordinators

\ Manage habitability issues

\ Coordinate repair visits

REHAB AND RENOVATION

\ Manage deferred maintenance

\ Manage mold and mildew concerns

\ Manage hazardous

\ Manage habitability issues

\ Manage turnkey process

\ Seek estimates for rehab and renovation projects

MANAGE VENDORS

\ Maintain a vendor list

\ Collect, audit and pay vendor repair invoices

\ Store and archive repair records for 3 years

\ Manage General Liability insurance on all vendors

\ Manage Worker’s Comp insurance & licenses for all vendors

\ Track work orders and repair request

Scope of Service

MANAGING THE MONEY

\ Monthly Direct Deposit

\ Monthly Owner Statement

\ Year End Cash Flow Statement

\ 1099 Reporting

INVESTOR CLUB BONUSES

\ HOA Payment & Coordination

\ Utility Payments

\ Escrow Services

\ Advanced Record Reporting

\ Keep the property performing as an asset, not a liability

\ Worry free Management

ADDITIONAL SERVICES

\ Out of Scope Services $45/$75/150/hr

\ Third Party Contracts

\ Owner Advance Financing

\ Mandated Inspections

\ Outside Sales Coordination

\ Paid Premium Marketing

FOR CURRENT PRICING PLANS PLEASE VISIT MAXFIELDRENTS.COM/PRICING

MAXFIELD PROPERTY MANAGEMENT 17
[ ] Full Service Plan [ ] Investor Club Plan
No piggy banks were harmed in making this brochure and we promise to keep yours happy too!

Pricing Plans

18 MAXFIELD PROPERTY MANAGEMENT

Fair & Transparent Pricing with No Hidden Fees

The most expensive mistake in property management is to hire a cheap or inexperience manager

Make Ready Fee

Inspections

or Drive By Inspections

Financial Accounting Legal Complaince Guarantee

Tenant Guarantee Easy Switch Guarantee

Good Tenant Guarantee

Pet Damage Guarantee

30 Day Lease Guarantee

Lost Rent Guarantee

Property Damage Guarantee

HOA Point of Contact & Billing 1099 End of Year Preparation Fee

*The maximum Lost Rent Guarantee is $3,000. The maximum Pet Guarantee on the Investor Club is increased to $2,000. The pet guarantee does not apply to ESA or Service Animals. Unless noted, all other Guarantees have a $1,000 maximum. The combined maximum guarantee amount is $5,000.

1 Month’s Rent $0 $500 $350 $150 $75 $500 $150/yr $750 New
Premium Marketing
Utility Management Eviction Services &
Happiness
Tenant
Monthly
Insured
Tenant Leasing Fee Monthly Management Fee Lease Renewal Fee Tenant Move-Out Inspection &
Annual
Unscheduled
Package
Guarantee
Guarantee
Screening
Minimalist Find qualified tenants with no monthly fees Full Service Keep life simple by reclaiming your time Investor Club Peace of mind with Rent Guarantee $99 50% of 1 Month’s Rent 5.9% $200 $75 $100 $99/yr 25% of 1 Month’s Rent 10% $40 $40 $100 Monthly Minimum $150 Monthly Minimum MAXFIELD PROPERTY MANAGEMENT 19

MAXFIELD SERVICE GUARANTEES

30 DAY TENANT GUARANTEE

We guarantee a qualified tenant in 30 days or less.

LOST RENT GUARANTEE

If the tenant skips out or is evicted, you will be protected up to $3,000 towards any lost rent.

EVICTION GUARANTEE

We cover up to $1,000 of eviction costs when you select the asset management plan.

LEASING GUARANTEE

We certify that you will never have to pay 2 leasing fees in the same 12 month period. We guarantee that your tenant will stay 12 months, or we will find a replacement tenant at no additional charge.

EASY SWITCH GUARANTEE

Just let us know you want to switch, and we will take care of everything, including notifying the previous management company and tenants.

HAPPINESS GUARANTEE

Cancel anytime without penalty if you’re not satisfied.

MAINTENANCE GUARANTEE

All maintenance repairs will be completed right the first time, or our vendors will go back at no additional cost to you.

PROPERTY DAMAGE GUARANTEE

If a Tenant moves out and causes damage above normal wear and tear we will pay up to $1,000 of any damages.

PET DAMAGE GUARANTEE

We guarantee up to $2,000 above our standard security deposit with all approved pets.

20 MAXFIELD PROPERTY MANAGEMENT Guarantees available on select pricing plans. Not all guarantess are available on lower tier plans. Please see www.MaxfieldRents.com/Pricing for details. Maximum combined Guarantee limit is $5,000.

About Us

Maxfield has earned a reputation for excellence and has been a leader in setting the best practice benchmarks for the property management industry since 2010.

In 2021, Maxfield became the first and only Certified Residential Management Company CRMC® in Utah and recognized as one of the top 100 Property Management Companies in the United States.

Experience Matters

Managing the rental needs of your investment or a family home that you no longer occupy has never been a straightforward process. Today, more than ever before, investors and homeowners are confronted with a complex landscape of choices. Maxfield’s experienced team ensures you are informed and empowered as a landlord. Regardless of the size or value of your investment, you can be assured that Maxfield will provide you with innovative and accountable property management solutions every step of the way.

Award Winning - Top 100 Property Management Firms in the United States

1150+

Years of Unit Management

All Property Asset Classes

MAXFIELD PROPERTY MANAGEMENT 21
P.O. Box 65, Lehi Utah 84094 801.572.1300 Info@MaxfieldRents.com KEEP LIFE SIMPLE A SMARTER WAY TO MANAGE YOUR INVESTMENT AND RENTAL PROPERTIES THE ONLY CRMC® IN UTAH CERTIFIED RESIDENTIAL MANAGEMENT COMPANY® BY THE NATIONAL ASSOCIATION OF PROPERTY MANAGERS NARPM®

Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.