Business communication skills socialising

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DELI\ Publishing Quince Cottage Htıe [-arre Peasla]ie

Surrel,GU5 9SW England

e DH-TA Publishing 2005 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission from the publishers or in accordance with the provisions of the Copyright, Designs and Patents Act 1 9 8 8, or under the terms of any licence perııitting copying issued by the Copyright Licensing Agency, 90 Tottenham Court Road, London WlP 9}IE. PHOTOCOPIABLE Pages 46-52 may be photocopied for use in class but may not be soid or distributed separately or included in any other publication for sale or distribution. |'irsı published 20O

5

Critically read by Sarah Baldy-Kühnapfel Edited by Catriona Watson-Brown Designed by Caroline Johnston

Illustration by Phill Burrows Cover design by Peter Bushell Picture research by Suzanne Williams Printed by Halstan and Co., Amersham, Bucks Photo acknowledgments

Alamy/ront couerlImageState/Pictor International, p 8tr (Chris Fredriksson), 8cl (acestock); Getty Images pp Sbr (Thomas Barwick), 14 (Tobias Prasse), 2O (Christopher Bissell), 2 9 (Mel Yates), 32 (|uan Silva), 3 3l (altrendo images); Punchstoclı Roy alty-t'ree pp Btl (Photodisc Red/Andersen Ross), 8cr (Digital Vision/Flying ColouIs Ltd), 9 (PhotoAlto/Eric Audras), l5 (BananaStock), 21 (image100), 26 (PhotoAlto/Teo Lannie), 33r (Stockbyte Platinum), 40 (Dynamic Graphics Group / Creatas), 41 (Brand X Pictures/ER Productions); Topfoto p 8bl (Novosti)

Photo editing: Pictureresearch.co.uk

ISBN 1-900783-94-0

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Introduction Cotıımunicatioıı Skills is a ner,ıı series ivhi;lı ,.j:: .: -ı-.:ı]];]-_:]]_|ı j approach to develop key communication and laırglıage .ki__s es.::::_ı_ : - : cı1, international business environment. The series is desigııe.i 1ır ]:a::ıe:s .ıl b,ıs_iı.,s: English at pı:e-intermediatc and intermediate level. eit}-ıer pre-serr-ice cır iıı-sı,rı,ıcç,. aııd it can be used either in the classroom or for self-stı-ıdı: DF|I,TA Brısjııess

Fcatures of the series include:

ı

Individua.l Needs analysis and

a o o

Awareness-raising

journal

Learning o Helpliıl

activities

Extensive personalized exercises Tips for effective performance in

busincss

sı_rggesticıns lor laırguage stı-rd1,

l

Regular language reference and rer-ieiı,

ı ı

sections Photocopiable resourccs An integrated audio CD Full transcripts and answer keys

o

Socialisiırg aims to develop thc skills and language needed to cope effectively in English in a range of typical social situations that business people might encountcr. using a r,arietlı of means of communication. There are six core units, each containing: o Context to raise awareness of the skills and issues (including cu]tural aspects involved in the varirıus activities of socialising, and to introduce clifferent strategies lbr developing these skills a Presentation and Practice - of core language (vocabulary, functional plrrases and )

ı ı o o

pronunciation) linked to thesc skills Tips (cultural or language reiatcd) on how to be more effective in socia] sitı-ıations Consolidation - to allow learners to apply what they have learned to their orvn rt,ork situation Reference - useful phrases and vocabulary related to each unit Review - study suggestions and further practice (ideai for homer,r,ork/self-studlz)

The book also contains:

ı

Needs analysis. This encourages you to consider what you need 1o focı-ıs on in order to get the most out of the book and your learning.

ı

Learning journal. This provides the opportunity

a a a ğ-{oını üeı

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hooiç

to reflect and personalize rt hat you have studied in thc book.

Resources section. This provides additional matcrial such as photocopiable liamer,r.orks and cards.

Answer key. This is designed to enable you to work either alone or with a teacher.

Transcripts. These detail the content of the accompanying CD.

Step

l

by working through the Needs analysis (page 5). This will help you to: ı think about ytıur strcngths and It is recommended that you start

ı o I

Step 2 You should then familiarize yoursclf with the

Learning journal (page

6), to which

you are asked to ref'er at the end of cvcry

core unit. weaknesses in socialising in English; identify and prioritize your immediate Step 3 and future needs lbr socialising; You should worlr through thc units in the determine the order in which you work orcler they 1'eel most appropriate to vour needs and interests. through the core units of this book.

hope you enjoy using this book.

>,(ğ David l(ing

Author

ığ.boı.ıt tİıe

aııthor

lntroduction

David l(ing has extensive gcneral and Business Eııgiis}: ;:.i:i:_]:. a]]: :..:.h.r traiııiııg experience. He has rvrilten aııd edilcd il raJ]gc ıı1 1,::::' ,..-.' ::-......,:,.. j... -:]JL]agclcarning materials.

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Learning İournal DU rİng

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As you work through each unit, make a note of useful phrases and vocabu]a_r}, }-ou might use in real life. An example is given, but what you note down wi]l depend on your own learning pattern.

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Unit:1 Useful languageı You must be (Marcella).

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5ounds interesting Useful tips: Repeat a new name and use it in my conversation.

Your Learning journal

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Unit:1 Useful language:

Unit:.2 Useful language:

Useful tips:

Useful tips:

Unit:3 Useful language:

UniE 4 Useful language:

Useful tips:

Useful tips:

Unit:5 Useful language:

Unit:6

Useful tips:

Useful tips:

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1,2 Here are some more examples of opening conversations.

Listen and complete each response.

1r

Hello, I'm Mr Cheng from Shanghai.

+ Good morning, we've

r 2r

r-ıiten

,

pretty well already.

Yes, I feel we I

but it's grea1 to meet y6ç

don't believe we've

+ I'mJill Anderson, Chief Buyer for Mayfleld Productions. And you are r Paola Cilento. from Gianni e Donna, Milan. + Sorry, l

r

your first

We've heard so many good things about you.

a real pleasure to be here.

Good morning, Mr Nakita. I'm delighted you could come.

Michael Evans.

+ How

5r

Paola.

to meet you.

I'm so glad

+ It's

4r

do you do ... and what's your role in the project?

I'm terribly sorry, I'm sure we 've met before, but

+ I(ate Price from Watership Publishing. We met

r Pı'açüİçe l

ı

Yes, Paola, Paola Cilento.

+ Very pleased

3ı

name

...

at last year's conference in Madrid.

Of course, nice to see you again.

Put these words into the correct order to make complete sentences.

1

2 3 4 5 6 7 8 9

Hello, / pleased to / }ill Davis / meet you. / my name 's / and I'm really Guy Cartier,

/

This is / Paris office. / in our / who works

our / introduce

/

Jean Paul Lemond, / Sales Manager. / Let me

you represent? / do / How do / What company / you do?

can't quite

/

I'm sure / before,

l

place you. / we've met / but I

welcomc / I'd / you / like to / here today. ıiııhtrt / I didn't / you said. / quite catch / Sorr1..

you could / so pleased / I'm / come. for me? / but / Sorry, / repeat that / could you

1O you.

/ so pleased / to have /

I'm / finally met

2 Add

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l

Your company is based in Toulouse

2 3 4

You work with Michael Freeman,

5

6 7 8

m

l

?

,

You've got a copy of our brochure, You're updating your product line, I

believe you've already met Teresa

Bellisario,

You came to the conference last year, She works in the Milan oflice,

I'm sure you'd lilre a coffee,

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Refeı"ence

Useful phroses

Yocabulary

lntroductions

Tolkjng about people

I'm

/

This is

buyer

...

How do you do?

chief buyer

Pleased/Delighted/Nice/Glad to meet

colleague

you.

customer

Let me introduce ...

engineer

You must be

sales manager

Che cki n g

a

...

nd

cl

o

rifyi ng

Tolking obout your compony

Could you say that again?

to be based

Sorry, I didn't catch your name.

corporate training

Pardon?

office furniture

You're from... which company?

Sorry, I didn't quite get that.

software

*

Sorry, (Peterson), did you say?

Sorry, what was that again?

in

*

Could you repeat that for me?

Tolking obout your product concept delay draft

initial to bring out to come out

to get around to speed up

turnaround

*

informa]

Studysuggestion Build

up a bank of commonly used verb + preposition patterns.You can record these with a definition and an example:

ı

by verb

to get

ı

to get oround = to sqreod:Your nome's getting oround. to get by = to suryiye; We got by with very little extra expenditure lost month. by preposition

out to bring out = to produce something new:Toyoto hove just brought out o new electric cor. to come out = to be lounched:Toyoto's new cor is coming out in the spring.

E

l

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THlS UNlT LOOKS AT: § keeping a conversation going § showing interest and responding in a positive way to another person § turn-taking: making sure each person has an equal share ofthe conversation

§ talking

about job roles, company plans and the business situation

Coı'ttext l fi

2" § Listen to these six dialogues. What are they about?

Write the number of each dialogue next to one of these topics.

iob roles

company plans a project

the general business situation

? ğ ğ Z. l rlıe

following descriptions match the dialogues. Listen again and write the number of each dialogue next to the correct description.

tr tr tr tr tr tr E

ln

? Maltino ronvprçıfinn

a company's plans 1br future growth a person's role in a projcct a

person's arear ol' expertise

checking the details

o1'

a project

forecasting thc I'uture a compan1,'s location plans

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|ı

ı,

l;t,lli.l'}ln ruoııgz, ore os <ounds -more

if

uou

interested thon

Oh reallg?'",

4Ö

-A

?-4 Listen to these phrases and say in which version speaker sounds more interested and positive.

lA 2A 3A 4A

Pş,actiee

tr tr tr tr

tr 6A tr 7A tr 8A tr

tr B tr B tr B tr

.5A

B

or B - the

tr tr B tr tr B B

]]

I

Listen to these questions from Ricardo and Werner's conversation. go up (r) or down (\) at the end? Mark the correct

§}

Does '"* the intonation

intonation.

1 2 3 4

Can you flll mc in with some background to your company?

So, what's your position in thc project?

Are Jıou aiming to stajı in 5ı9ç1 present premises?

You're part of a larger group, aren't youi

.5 Is that in line with your plans?

5

And how does the market look to you at the moment?

7 How

H,y^,""#);}:,ili::, 'İo|w,

etc.) to encouroge T.o the other Person

2 § } 2.6 Listen again

and repeat each ofthe above sentences, concentrating on phrasing and intonation.

more detoils,

frovide

do you see things panning out in the near future?

3 What could you 1A Tip Trg to

keep the

.onversotion equollu .__ you con ınvı ı,

2

say in the following situations?

client has been asking you a lot of questions about your iob. You feel

1,oı_ı

talking too much and not learning enough about your client. Ytıu him/her to talk about his/her job.

\\,a111

You want to encourage a clicnt to tell you more about the historlı

o1'

]ıaı,e been

to eııcoLırage

his lıer coıılpat]\,.

) A client has told you a bit about his/hcr job, but you don't really understand ıt]ıat he/she actually does or ııııhat the job involves.

bolonced,

rŞ,*f!;i;ii-:ii:y",

4 you r,ııant to encouragc a client to talk about his/her company's plans fcır ll-ıe [ı-ııııre.

Of!İn*

gour experience

5

as well? qour Is that true for

You'd like to know a clieııt's opinion about the business climate ltır the ı-ıexı tıı elr months.

You

.ı,t

ant to cstal-ılish if your ideas about the deadlines for a project are the saıııe as

your client's.

4 Complete

the sentences using the verbs from the box in the present continuous.

t Thc company

iııl«,ı ncrtı ınarl<ets in tlıe Far East

We

Tip The present

2

ilJHil,,]llxİT.."

3

A completely redesigned product

1

I

5

At the moment,

for possible sites

İ;:İ,:x:::J]?;::" ı .|,,€İ"""",-,,";ıııııııııı::ıii§

rc

2

ıreıı

out updtıtcd vcrsions of all our main softıçare

.ı:

future.

dunomic: at İ/e're looking

ı*ıiı-ii;

Mal<ing conversation

6 Sales of this 7

8

We We

e

range

out iıı :]]J

over as Scnior Project Manager shortl1.

on an assignment ior

r,ııe

product

::--.

riıpidly.

into new possibilities in Scıı-ıtlı

. for a gror,rıth rate of 5% or,er

-,\ı-i:.,:-

tl,ıe ::.- ,.

_

.

-

:,.

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Reference

Useful phroses

Yocabulory

Finding out more

Talking obout your compony

I

understand you're in advertising.

premises

I

believe you're in software.

revenue

Can you flll me in on some background to the project2

*

site spend (norÄąn)

How do you see things panning out over the next twelve months? * Are you aiming to expand your business?

What's your forecast for the next financial year?

How does the market look to you at the moment?

to be stuck in your ways

turnaround time well-established

Tolking obout compony plons cautiously to diversify

Turn-toking

finalize

How about you?

*

to look into

That's true.

to make the most of something

Is that in line with your plans?

outlook

Broadly in line, yes.

to oversee

That mirrors our own experience.

to pan out to predict to take over

unforeseen

Tolking obout trends buoyant to creep up

to drop to even out to nosedive

to plummet to rocket

sluggish steadily

*

informal

Study suggestion lt is very useful to build a list of words for describing upward and downward trends, as these are very common in business discussions. Some words are used as verbs, nouns

and/or adjectives and adverbs, so it's helpful to record them in a table with examples:

verb lncrease

sales have increased.

increase in sales.

European sales.

Our new range is becoming increasingly popular. nosedive

The market has nosedived.

They recorded a nosedive in the last quarter.

E

2 Making conversation

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srrrys

l,ıAaıAau

Bulldlng rapport THlS UNlT LOOKS

AT:

l I l l

building a conversation asking about family and interests talking about other personal topics

l

Look at this list of conversation topics.

dealing with misunderstandings

o

Asking about family: rclationship/partner/spouse/children/parents

ı ı ı ı ı ı ı

Talking about interests: hobbies/music/sports/leisure activities

Aslıing about rııüere

a

person lives: house/apartment, etc.

Asking about whcre a person lives: country/cit]ı/tor,rın, etc.

Complimenting someone on their clothes/hair/jewellery, etc.

Talking about your salary Talking about relationships at

r,t

ork

Talking about travel and holidays

a Which

of these topics do you think you might use with the following people? Rate the topics on a scale of l to 5, where l is'safe' and 5 is'risky'.

a b b

ar

clicnL

a colleaguc

c asuperior d a subordinate

e f

aprojectpartner someone of the opposite gender

ln what circumstances might you talk about each topic?

2

Think about the following questions.

l

In your country and place of work, which of thc topics above is it normal to talk about?

2 Are there any topics which 1,çç r,r.ould ner,er discuss? a .)

W

3 Bui|ding rapport

Developing a working relationship often involvcs sharing soıne personal information.

What questions might you use to open a ciınversation on any of the abovc topics?

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3.4 Listen to these six dialogues. What are they about? Write the number of each conversation next to a topic. Write any words which give you a clue about the topic area.

tr tr tr tr tr tr pronunciation

6

}eisure activities

complimenting home holidays and travel interests

iamily

Listen to the dialogues again. Underline the words you think are stressed in the opening questions. Do the questions 8o up or down at the

{ h 3.4 end?

1 2 3 4 5 6

Pl'aetİce l

,\

Did you get them over here?

Do you play, Stanislav?

So, have you got any family, Pablo?

Have you been able to get away for a break this year, I(urt?

How do you normally spend your wcekcnds, I(ate?

Whereabouts in Zurich do you live, Rolf

?

Read these dialogues. Write the fuIl sentence or question using the correct form of the words given.

r

Example

When/ you/ join/ company l Franz?

When did you ioin the com?any, Franz| + Three years ago in July.

1 ı,

How l yoı l usually

+ I lilre

2ı

/ spend / weekend?

to play a round of golf vııhen I can.

Whereabouts/you/base/ Georges?

+ I'm living and working in Munich

1

ı

Iladmire /yourtie /Ricardo.

+ Oh,

4r

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Do you know Milan, Sally?

+ No

5r

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l

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3 Building rapport

like / go / there / some day.

to Barbados for a couple of rıııeeks in the spring.

And are you still in New York, Michae]?

+ No

tr

/

get away / holiday / this year / Andrea?

+ Yes, we went

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mean

lI

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you / know/ PetraJacobson?

we worked together a couple of years back.

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Refeı^eııee

Useful phroses

VocobuIory

You must be Bridget Nielson.

Talking obout people

you must have had a difflcult time.

to be over something

you must be exhausted.

to compliment (someone on something)

How do you normally spend your

to have good taste

weekend?

dir,orced

Have you been able to get away this year?

embarrassment

Have you been with the London offlce

gender

long?

grown up

How long have you lived in Boston?

intimate

Whereabouts are you based?

lawyer

Have you got any family?

partner

whereabouts in Milan do vou live?

risky

What about you?

subordinate

So (do) I.

Tolking about places

I've been admiring your tie.

I guess we'd better be

civilized

getting back.

to get away

It's a small world.

horrendous outskirts overlooking spot

Generol pretty (atlverb) a

round of golf

to take leave to owe

Study suggestion You can use the transcripts to focus on stress and intonation in connected speech.

English is a stress-timed language.This means that we speal< with a regular rhythm and we use stress and intonation to convey special meaning. Practise listening and marl<ing the transcripts with the stressed words and the intonation, up or down, e.g.

ı

+

r

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Mm, he must have good taste.

+ Well, they were my choice,

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Ente rtaining THlS UNlT LOOKS AT: I inviting l accepting and dec|ining invitations l recommending and making choices

l l l

asking for help or advice expressing preferences

l ı a a a a

lf you were entertaining a visitor, where would you take your guest?

using humour

Aoyıtext

to the theatre or opera to a sports event to a restaurant to an exhibition

somewhere else

2 When would you invite them?

o

before the working day

ı o a

during the rıi,orking

daü,

after the working day at the weekend

Have you had experience of entertaining a business visitor or of being

entertained? a What was good about the expcrience

?

a What was difficult about the experience?

4 Entertaining

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Humour 5 a We sometlmes

use humour to'break the ice' when we are entertaining a guest.You are going to listen to an amusing story. Before you listen check that you understand the meaning of the following words and phrases. a hot-air balloon

a

balIoonist to float

to

(You) haven't a clue

Tin

Be coref ul, Humour

culture depends on the gou onj thu situotion

lower lT

b

n

c

Did you find this story funny?Why (not)? ln what situations would it be appropriate to tell this joke?

ore in.

4.3 Now listen to the joke and then tell it to your partner.

FraÇtİCe l Complete

each sentence/question with a verb from the box in the correct

form.

have wonder care recommend decide suit have 1 Would you_the you'd like 2 I _if 3 I'm sorry, but I _

4 5 6

flsh? to go on to a club.

not very keen on flsh.

Yes, a quiet drink in a pub

Would you

_

would

me very well, thanks.

for another drink?

I'm not sure what to choose, what are you

7 It's 8_

late, so I thinlç I _ you

_

be

_

?

better get back to the hotel.

what to drink?

2n

4.4 We often use expressions with would when inviting or talking about preferences. Listen again to these examples of would and repeat them.

1 Would

2 3 4 5 6

tr

4 Entertaining

you recommend it?

We were wondering if you'd like to join us for a mea].

That'd be great.

That'd suit me better.

If you don't mind, I'd rather go back to my hotel.

Would you lilre some?

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Reference

Useful phroses

Vocobulary

Inviting

Menus

How about going to a Chinese restaurant?

hors d'euvres

I was wondering if you'd like to go out for

aThai meal.

Would you like to go for a drink?

Do you feel like going out for a meal?

We could go to a French restaurant.

nibbles

*

starters entr6es

salads

main course flsh

Suggesting ond offering

meat

Can I get you something to drink?

seafood

Would you care for another drink?

vegetarian

What can l tempt you wilh?

side orders

Can I top you up?

*

desserts

Responding to invitqtions ond offers

sweets

I'm afraid I'm not very hungry.

puddings (BrE)

I'm not very keen on Indian food.

afters

I

*

really couldn't manage any more to eat.

I'd rather not have any alcohol.

If you don't mind, I'd prefer a salad.

That'd be great.

That'd suit me.

Would you recommend it2 I'd better not ...

Other useful phroses It's my round. *

to feel peckish

to take pot luck

This is on me.

*

Study suggestion

*

informal

Build your knowledge of colloquial expressions by writing phrases on cards. You can look at these quickly every day until you are sure of using them correcdy.Write the function on one side of the card and the example on the other, e.g. Offering lWhot con l tempt you with?

4 Entertaining

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Açıntexü

ı

How do you arrange to meet people for business?

a Do you normally nıake the arrangements yourself a Docs someone

e]se, for

?

example your PA or the receptionist, malıe the arrangements

for you?

Do you normally consult your line manager or other colleagues before arranging a

business meeting?

Do you normally make arrangemenls by plrone, e-mail or letter?

2 What

a ı o ı a o

tr

5 Making arrangements

do you find difficult about making arrangements in English?

times aı-ıd dates using the phone ne8ol ialing ıhe meeling

clarilying the reason for the meeting and thc agcnda understanding the other person offering alternatir,,e timcs and dates

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Agreeingtirnes to

meet 3 $f} 5.2

Read these sentences. Choose the correct missing word.Then listen to the dialogues and check your answers.

1 How are you a) reserved b) fixed

2

taken

c)

Well.let's

a)pen

3

next

b)

wee]<?

d) arranged

it in for now.

ink c)mark

d)pencil it up later when you're sure.

We can

a)make b)conflrm c)firnr d)deflne

4

a)

5

later

further

suits b)fits

c)

firmer

d) more

you?

c)

likes

d) goes for

together for a drink or a meal.

It would be really nice if we could a) meet

7

b)

Yes, that would be good. When a)

6

over lunch.

Maybe we can take this discussion

us

b)

go

c)

make

d) get

Unfortunately, I don't seem to have a clear a)

windoııır

b)

door

c)

entry

d)

any evening this week.

room

4

r'[

a b c d e

makes a possible but not definite arrangement.

5

n

5.2 Listen again and write the number of the conversation(s) which:

asks the other person what's best for him/her. tells us the suggested date is not possible.

makes a suggestion to continue the meeting. makes a vague arrangement, but nothing specific.

5.2 Listen to the conversations again and answer these questions.

1 what two dates does Frederico offer susanna?

2 Why can't Andrea be sure about Thursday?

3 What are the two possible days for dinner?

ıl

what

5 What 5 What 7 What

Pl"actİÇe l

does Andrew offer?

time, day and place do they conflrm? is the reason for meeting?

expression does Brian use to say he can't meet this week?

Put these phrases in the right order to make sentences and questions about making arrangements.

1 if / It would / we could / the project. / to discuss / meet / be good 2 next Monday / be good / Would / for you?

3 two o'clock / Could / next Friday? / you make 4 lunch / How about / for / some time / meeting up / soon?

5 we could l take lyou think / this discussion / further / Do / over lunch?

5 next week? / are you / fixed / How 7 need / to get / as soon l We / together / as possible.

B

tr

5 Making arrangements

for you? /When / convenient / would be

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7

5 a There

are some differences between British English and American English

in the way dates are said and written. Read these dates and times and

mark BrE (British English) or AmE (American English) next to each one.

1a 2a 3a 4a 5a 5a

to write Tip It is bettzr

;:t:İİı,;,s*ı:; on whıch deoending

,,

useoı sgstem is being

b

,E

O612O|O6

the second of November

quarter after four five of seven at the weekend

Monday through Friday

n

6 a Look

thirty a.m.

a

at these times.

a quarter past four

five to seven

on the weekend lrom Monday to Friday

ğ

clock Tip The 24-hour

§

E

of the different ways you can say them. sixteen

,ı

twenty after ten at night

in the evening

nnt used much ın English, Also,

November second

Write some

quarter to seven

'İ^""i.on

20106106

5.5 Listen and check.

midday

b ;a

b b b b b b

Z

n

" f}

5"6 Listen and check.

5.7 Listen and write the phone numbers you hear.

1

tli',,ffi,jeılıd+ in Amerıcon o Jolon

English (L?:?O)

2 3

4 5

b

n

5.7 Read the numbers aloud and listen again to check.

8ü }

5.8 When we make arrangements,we often need to exchange e-mail addresses and websites. Read the following aloud and then listen to check.

E-mail addresses

l

Annie.Parsons@magicorp.com

2 3 4

B.C.Paez@nunez.com.es H.Nasakawa@mbf.sphere.org

fsdesouza-saviola@openlink.com.br

Websites

5 6 7 8

E

5 Making arrangements

www.bex.co.uk www.dti.gov.uk/bestpractice

www.MultiplyYourSales.org www.e-motivation.com

§ğ

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Reference

lJsefulphroses I

Yocobulory cold-calling

nviting ond suggesting

It would be good if we could meet up

promptly

some time.

slight

Would Tuesday be good for you?

suspicious

Would you be free on Friday2

time-waster

How are you fixed this week?

to firm something up

Maybe we can take this further over dinner.

to iron something out

How about meeting up next week?

Could you make Monday afternoon?

I'd like to get together to di.scuss the

proposal.

I

was wondering if we could meet.

x

to meet up to pencil something

in

to put someone in the picture to put someone off

to speed up to talk something through

Could I suggest Monday?

Responding to invitations ond suggestions

Thanks for getting back to me.

I

could make Tuesday.

I

don't have a window this week.

Let me just checl< my diary.

When suits youZ Next weelç is out, I'm afraid.

No can do.

*

*

What time would suit you best?

Were you thinking of this weelç?

When would be convenient for you?

Confirming times ond ploces I'll

see

you at ... (time) (day/date) (place)

So, that's ... (time) (day/date) (place)

*

informa]

Study suggestion ln normal speech, we join words together and drop letters.This is why non-native speakers often say they dont understand. lt's good practice to look at a transcript while you are listening and to mark the words in the sentence that are joined together.

Then you can practise saying the sentence in the same wa» e.8. Would ony doy nex week be goo,Pjou?

tr

5 Making arrangements

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I l

thanking and expressing appreciation making plans to follow up

l

Consider when you might have to leave an appointment or meeting. Which of the following situations might be applicable for you? What would you normally say and do, e.g. promise to call, shake hands, etc.?

ı

At a conference or trade fair

o

over drinks at a bar

ı ı ı ı

over ]unch or dinner

o o o

Hosting a client

ı

Meeting prof'essional associates

Aontext

At

a c]ub

At

a sporting event with clients or colleagues

Visiting a client Going out with colleagues Meeting to discuss business

2 What

do you find most difficult about leave-taking? Make a note of some of the problems you have encountered.

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6.3 We use a falling intonation to express certainty. Listen to these phrases and notice how the intonation falls on the final stress. Repeat the phrases with the same intonation.

ı 2 Can we leave it there? \ 1

I

really must be gqing.

3 4 5 6 7

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5

trJ

I'll gg[ that to you by Friday.

Thanks for everything.

ı

ı

ı

\ I'll be in touch. \ lt's been great.

6.4 Here are some more common phrases we use when leave-taking.

Listen to each sentence and write it in the correct column according to its

function.

Summarizing

Saying you have to leave

Expressing thanks and appreciation

can we leave it there {or now?

Practİce

l Write

full sentences using the foltowing words.

Example Thanks / coming / short notice Thanks for coming at such shoıt notice.

1 2 3 4

must / going must / tracks leave / there?

recap / meeting / so far

5 get l you / end of the week 6 appreciate / done / for me 7 6

Leave-taking

be

l toıch / soon

as possible

Following up

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Reference

Useful phroses

Vocobulory

Ending o meetlng

at short notice

can we draw it to a closeZ

to collaborate

can we leave it there?

collaboration

I'd better get going.

deadline

I I

to draw up

must be going. must be making tracks.

to finalize

*

to get caught up

Summorizing

hospitality

Let's just recap.

to make tracks

To sum up, ...

minutes

Can we go over it once again?

Expressing th onks and oppreciotion I

really appreciate all you've done for me.

Thanks for being so helpful/co-operative.

projection to recap to text

Thanks for making us feel so welcome.

It's been really useful.

I've found our time together really

helpful.

Making plons to follow up I'll getlbe in touch.

I'll get that to you by

...

I'll get (something done)by...

*

informa'|

Study suggestion lt helps to practise what to say

you can take one part in the conversation. ln the dialogues, play the CD part of one person.Then stop the CD and try to say the other person's Part.Then listen to the CD to compare.You can use the transcript at first, but try to memorize your part of the dialogue.

@

6

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Resources Note: The material on pages 46-52 may be photocopied for use in class.

Unit

I

Making conversotion

+----

- -- ------

My

heard about

meet

do

- ----l---

before

introduce

you're from

ntCe

----

-----

... ,

Company

- -----t

aren't

glad

you?

colleague

Let me ll ll

didn't catch

welcome

repeat i

finally

I I

I'm

delighted

pleasure i I

rl

met

I I I

i i

Where...

role

ClüCl

^ll you Say/

-------l----

\., }e(

|| || ||

i

lJ lI lt lI

Come

l

(o] ı-oJ

Unit

l

What would you soy?

!l

Resources

1

You meet someone for the first time after communicating with him/her on the phone and by e-mail.

2

You meet a long-term customer after he/she has been on holiday.

3

You bump into some colleagues in a restaurant.

4

Someone offers you their business card, but you realize you haven't got yours with you.

5

You want to ask a client if you can use his/her first name.

5

You realize the other person's English isn't very good and that you need to speak slower.

from Socialising by David King

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z ı!un

Whot would you say?

1

A visiting client is staying in your town for the weekend. You want to find some common interests so that you can invite him/her to spend some time with you.

2

You find yourself talking to the boss of your company at an offlce drinks party. The boss is of the opposite gender to you.

3

You are going to work on a new project with a male colleague from another country. He visits your office. You haven't met before. You are talking to him in the coffee break.

4

You try to make conversation about holidays vtrith a visiting client.

5

A line manager of the opposite gender pays you

a compliment

on

the way you are dressed.

6

A visiting client tells you he must phone home urgently on a family matter.

7

You are talking to a female colleague and you find out that her husband has recently died.

8

A co]league of yours wants to talk about one of his/her managers whom he/she doesn't like.

\rİlıl" l

İ

İl

<t

nviting and responding

Al

Bl

lnvite B to a nightclub.

Use ... ıponderiııg if

...

-

i----------

-_-----!---T

Refuse As invitation, saying you are too tired.

--_---------l

--

İ az asl<Bwhatheishewantstodrink. i 82 Sayyoudon'twantalcohol,you'lljust

'

i I

I

ll

have a glass of

.A3 Ask B if he/she's feeling hungry.

Invite him/her for an Indian meal.

83 You're

A4 You

84

A5

water.

i İ

İ

feeling quite hungry, but don't like spicy food. Suggest an alternative.

are in a bar, and B's glass is empty.

Say you think it's your turn to buy the drinks and ask A what hei she wants.

85 Listen

Say what you prefer to eat. Ask for advice.

to what A would prefer to eat.

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another time.

Il *-_|_------.l

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Answer key

presentation

l

Lisa name

1 Sean introduces 3 the company's 5 had 6

2 gives 4 had heard

heard software

21

7a

buyer

8 faster

lt's Henrik Pedersen.

2

I'm Sean Howe ... and this is my colleague Lisa

Stewart...

3 4 5 6

...

who's responsible for organizing the day.

You're based in Stockholm, aren't you?

I ]<now.

Your name's getting around. ... and

this new software you've just brought out.

7 What sort of thing are you looking for2 3 2,4,5,10 4 1 spoken on the phone; in person; know each other 2 been introduced; didn't get; was it?

3 we've finally met

4 5

Let me introduce my colleague I

can't quite place you

2

2

offlce.

Let me introduce Jean-Paul Lemond, our Sales

4

How do you do? What company do you

Manager.

represent?

I'm sure we've met before, but I can't quite place you.

2 3 4 5 6

1d 2a 3f lb

5c

6e

about

1

Vacabuiary 1 7

out

2 around around 8 out

3

ol

5

in

6 up

Fı"orıunçiııtioıı Suggested answers

1ı

I

2r

I

ı

Which ojfice?

ı

+ No, I haven't, actually.

ıı

'

When was that?

Hello, you must bc loachim, am

+ Yes, that's right.

5r

ı ıı

think we've probably been involved in the same

+ Oh, have we?

4r

We 're

Vear.

ı

\ I

right?

ı

Pleased to meet you at last.

l'm

\

I'm sure we've met before, but I can'! quite place you. \

+ Have

r,ı,e? ' Maybe we met at the Madrid trade fair last year.

'\

so pleased you could come.

Sorry, but could you repeat that lbr me? so pleased to have

linally met you.

isn't

Pleased to meet you.

How do you do?

Sorry, I didn't catch your name.

I'm so glad you could come.

I'm really plea§ed we've fina}ly met.

I'd ]ike to welcome you here toda)ı.

1

It's really nice to flnally meet you in person.

2

Hello, nice to see you again. Did you have a good breal<?

i-iııit

Hello. What a surprise to see you here! Are you enjoying your meal?

2

Transeripts 2.1

1r

So Piotr, I understand you're an expert

in

eJearning.

+ Well, e-learning

2r

is my area, but like cveryone else, I'm learning new things all the time.

How do you

see

things panning out in the near

future?

+ lt's

3r

a bit dilficult to predict the next few months, but rıı,e're ı,ery confldcnt of continued groııııth over time.

Are you aiming to

+ For the time being,

4r

sta_v

in

1,6ç1,

present premises?

probabl1,. But rı,e're looking at

possible siıes for expaıısion.

Our idea is to get phase l finished before the end ol the year. Is that in liıre ıı.ith your plans?

+ Broadiy in

liı-ıe. 1,es, Tholıgh it may not be possible to finalize ail the details by Christmas.

tr

\

hoping to expaıd into Eastern Europe next

\

+ oh, are you? u Tell me more.

6r

ı

think you've already got the address of our

website, haven't you2 I

\

work for Oxford Intcrnational.

+ Oh, rcally? z

Suggested a]?su/ers

3

Sorry, I think I'm probably going too fast. Shall I repeat that more slowly?

Sorry, I didn't quite catch what you said.

it? 2 don't you? 3 havcn't you?

4 aren't you? 5 haven't you? 6 didn't you?

7 doesn't she? 8 wouldn't you?

1

Do you mind if I call you (Ana), by the way?

Usefui phroses

I'd like to welcome you here today.

10 I'm

31

6

Hello, my name's ]ill Davis and I'm reall5, pleased to meet you.

3

6 7 8 9

but l'll email address, by the way.

Dtoject.

This is Guy Cartier, who works in our Paris

5

I haven't got my card with me, you send it to straightaway. Here's my

Review

3r

Practice

l 1

5 6

Thanks. I'm alraid

Transcnipts and answer keys

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2

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3 So, what exactly is your role?

4 What direction do you see your company taking?

5 How do you see things panning out this year?

6 Is that in line with your plans?

4 1's/isexpanding 2're/arebringing 3 's/is coming 4 'm/am taking 5 'relare working 6 'relare rising 7'relare looking 8 'relare aiming 6 Suggesteda,lswers 1 I'm sorry, would you mind if I just take this call?

It's rather urgent.

2

Sorry to leave you like that. Now where were wei I thinlç we were talking about ...

3

Oh, hello, (Franz), do you know (Sofla)? Let me introduce you. We were just talking about ...

4

Excuse me, there's someone I need to see. Would you mind if I just went over and said hello?

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Stıggestedansıuer

4, I,

So what exactly is

your role?

You merged with CDG last year,

long, Frank?

F: A couple of years; before that, I was based

in

London.

M: Oh really? So, you must know Graham Robson, ıhen] F: Yes, very rı.ell

you?

Mı I joined

- he's an old friend. And what about

at the beginning of iast year.

F: Oh, no, I meant, how do you know Graham?

M: Oh sorry, well, we worked together last year on the Transair project. He was my team leader. He's great really brilliant 1o work with!

F: Yeah, Graham and I go back a long way. Small

world, eh?

3,2

M: Oh, did you, when was that?

F: No, I said 'I'd like to live there.'You know it's one of

my dreams.

Are you aiming to increase your market share?

So, how do you see things panning

out this year?

that in line with your ideas?

so. how does the markct

look to vou at the

M: A small house, actually. It's big enough for the tvııo F: Right. And what does your husband do?

M: Well, we're divorced actually.

I

live with my small

daughter.

F: Oh, I see, sorry. I thought, you know, when you said 'the two of us', you meant ...

M: No, it's OI(. These things happen. I'm over it now.

F: Yeah, still, it's never easy. I just love Paris. It's such a

Vaeabwiary

1 Going up quickly:

London. And have you got an apartment like me? of us.

didn't you?

moment? rocket

Going up: risc. picl< up. increasc. crcep up Not movingı optimistic: be buoyant ııeutral: be steady, be stable, even out pessinristic; be sluggish

Going down: fall, drop, decrease Going down quickly: nosedive, plummet Note: iırcızas e, decrease, ııosediııe are often used as nouns. e.g. We'ııe seen on iı,ıcrease l a decrease / a nosedive in sa/es.

![

M: Yes, it is ... have you been with the NewYork offlce

F: Yeerh, I guess it must be ... ]ike NewYork and

Can you flll me in on the background to the project?

Is

meet the rest of the project team.

M: Oh, right! Yes, it's a great city, but oh so expensive.

5,2,3

{Jseftıi phro§e§

1 2 3 4 5 6 7

Michelleı It sounds exciting, doesn't it?

Frank: Mm. great, and it's good to get a chance to

there.

5kiilş

2

3.1

F: So, I guess you're based in Paris. I'd really like to live

Review

1

3

Tronscripts

Suggestedansulers

l

Unit

Transcripts and answer keys

beautiful and civilized place.

M: Yes, it is. When I travel, I realize how lucky I am to live there.

F: Weil, I suppose we'd better be getting back.

M: Yep, they'll be waiting to start.

).)

1 Oh, no, I meant, how do you know 2 No, I said 'I'd like to live therc.'You

Graham?

know it's one of

my dreams.

3

Oh, I see, sorry. I thought, you the two of us, you meant ...

knoq when you said

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Uııiü 4

7

Ti"onscripts

Stıgplestetl ansu/ers

1 When

with...

2

did you join ... ? / How long have you been ?

2 3

How do you normally spend your weekends?

4

Have you been able to get away for a brealr? / Going anywhere nice?

5 6

What about you?

Whereabouts ... ? / What part of Have you got an apartment?

Apologize and pitk up

a

... do

you live in? /

When did you join

with...

Would you like to go out ibr a meal a little later on?

+ Well, that's

a really nice thought, but if you don't mind, I'd rather go back to my hotel. I'm really tired alter our 1ong day and I've got an early start tomorrorıtı

Of course, l quite understand. You must be exhausted. So, see you tomorrow, then.

+ Yes,

... ? /

How long have you been

?

2

How long have you been iiving in ... ? / Have you been there long?

3 4

How do you like to keep flt? / Do you do any sport?

spend

you iast holiday?

7

I've been admiring your 1ie.

8

What sort of music do you like?

/

there anything you prefer not to eat? / Are you vegetarian or anything?

ld 2h 3a 41 5c 6e 7b 8g

you tomorror,tr

Have you got anything on tonight? go back to the hotel.

We wcre wondering if you'd like to ioin us lbr a meal?

+ Oh, right,

yes, that would bc great.

We'd like to take you to this really great Thai

restaurant we kncıw.

+ Oh, I'm sorry, but I'm not very keen on Thai food,

What sort of

Is

see

+ No, I was just going to

r

things do you listen to?

Vocabuiory

2 ı.

r

And have you got any family?

5 Horııı do normally spend your weekends?

6 Did you go anywhere nice? / How did you

9

l r

ı

preı,iotıs safer topic.

Suggestedanswers

l

4.1

I'm afraid. You see. I can't ea1 coconut.

oh, dear, rıi,hat a pity. we could go to the chinese in the same street. Would that be OI(?

+ Yes, that would suit me better

3r

souncls great,

So what can I get you?

+ Mm, I'm not really sure nıhat

r

...

thanks. to have. What are

you having?

think I'm going to harze a glass of red wine.

Wou]d you like some?

I

+ Mm, no,

I'd better not have any alcohol. I've got a long afternoon ahead of me, so just a tonic for

r

me.

Ice and lemon in that?

+ Yes, please.

4r

OI(? Have you decided what to have?

+ Maybe you could help

r

me? There are one or tııtıo things on the menu I'm not sure of. F'or example, what's 'lemon sole'?

It's a white fish ... it's got quite a delicate taste.

+ Sounds nice. Would you recommcnd it?

Ycs, it's a good choicc. I'll havc the same.

1.2 Would you like to go out for a meal?

Have you got anything on tonight?

We were wondering if you'd like to

We'd like to ttıke you to

...

We could go to the Chinese ...

What can I get you?

Would you like some?

Yes, that

rn

ould be great.

Sounds great, thanks.

E

Transcripts and answer keys

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Practice 1 1 recommend 2 w,as wondering 3 'm 4 suit

5 care 5 having 7 'dlhad 8 Have; decided 3 1c 2h 3f 4i 59 6j 7e 8a 9b

+

+ Well, it should

Wou]d you like/care to 2 that would suit That would be 4 \ı\,buld you recommend 5 you'd care/like to 6 I'd sooner/rather 7 Would you care for 8 I'd rather/sooner

5r

A

like 2 can; get 3 tcmpt; with 4 That; suit 5 recommend it 6 Vou care 1would;

r

see

why not.

It would be really nice if ııı.e could get together for a drink or a meal.

+ Yes, wouldn't

7 ı,

it? Let's try and make a date.

Hi, Brian. Any chance of us meeting up for a chat over a drinlç?

Giorgio: Hi, Herman, it's Giorgio here.

Herman: Oh, Giorgio. Hi. How are you?

+ Sure. Let

G: I'm fine. Listen, Herman, I wanted to thank you for all the great work you've done on the marketing project. Your ideas have really made a differcnce. I'd like to thank you properly over a meal.

H: Oh. that's very nice of you. I've enjoyed working with you. Yes, a meal would be great. So, when were you thinking of?

G: Well, would Friday evening next week be good for

you?

H: Let me iust check. Right, I could make Friday.

G: Ol( ... I was wondering if you'd like to bring your partner, and we could make it a foursome.

H: Well, I'd have to check that she's free, but yes, that would be very nicc. ...

H: OI(, thanks. I'll get back to you to confirm, but all being rıı,ell, we'll see you at eight, then, on Friday outside Bruno's.

G: Grcat, I'll look forward to it. See you then.

H: Yeah, thanks for ringing. Bye!

me just check the diary. Mmm, unfortunately, I don't seem to have a clear window any evening this weelç.

5.3

1 Would any day next week be good 2 I could make Monday afternoon.

3 How are you flxed next week?

4

5 6 7 8

Hi, Susanna. I'd like us to mect up sometime Soon.

could makc wednesdav alternoon or Thursdav

lunch.

I should be free on Thursday, but I'm not 10O per cent sure. There's a slight possibility l'll have to go to Milan. I can te]l you tomorrow.

Maybe we can take this discussion further over

lunch.

I

think wc need to get together as soon as we can.

Let's pencil it in for now.

We can iirm it up later when you're sure. see you at three o'clock on Wednesday in thc hotel reception.

I'll

1

be good for you? / any day next week be good for you? / Would any day next week be good for you?

2

Monday afternoon.

/I

could make Monday

afternoon.

3 4 5

+ That's good news, Frederico. How arc you flxed next week?

lbr you?

5,4

5.2

Transcripts and answer keys

Tomorrow? Could you makc tomoı:row at elevcn?

Great, so, that's eleven o'clock tomorrow dorıi,nstairs in the coffee bar.

6r

§

5.1

I

rıı,ould be good. When suits you?

+ Yes, I don't

Tronscripts

2r

Ah, Piotr, how about meeting up lbr coffee onc morning soon?

+ Yes, that

Vocobuiony

r

lt's been really interesting talking to you. Maybe we can take this discussion further over lunch.

+ That sounds an exccllent idea, Andrew.

1 3

G: OI(, let's say provisionally eight o'clock at Bruno's. This is on me, by the way.

- if not Tuesday, then

Either day is OI( for me. We can firm it up later whcn you're sure.

4r

Usefııi p&ıroses

be OI(

delinitely Wednesday.

r

)İ(r]rs

1r

Are you able to let me know yet about dinner on Tuesday?

Review

Unit

you can let me know tomorrow.

3r

tOd

see the Reference secticırr.

OI(, Andrea, well, let's pencil it in lbr now and

next week? / How are you fixed next week?

further over ]unch. / take this discussion further over lunch. / Maybe we can take this discussion furthcr over lunch. as soon as we can. / to get togethcr as soon as we can. / I think we need to get together as soon as we

Can.

5 7

for now. / Let's pencil it in for now.

when you're sure. / later when you're sure. / We can firm it up later when you're surc.

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aAmE BrE a AmE a AmE a BrE a AmE

ll

bBrE b

3

b BrE

4 5

6

61

6.1

Annaı I'm sorry, but I really must

b BrE b

AmE

b

BrE

Bruce: Yes, of course. You mustn't ıniss your flight.

twe]ve midday

twelve noon twelve hundred hours sixteen fifleen four fifteen in the afternoon a quarter past lbur p.m. quarter alter four a quarler to seven in ıhe evening

six forty-five p.m.

quarter of seven in the evening eighteen fbrty-flr,e nineteen twenty-flve seven twenty-five in the evening twenty-flve past seven p.m. twenty-five alter seven in the evening twenty after ten at night ten twenty p.m. twenty-two twenty twenty minutes past ten at night

07798 426367 0208 6743oI3 07802 797240 + OI782 597228 ext.249

B: With nerv costings and deadlines2 A: Yes, I'll get that to you by lrriday the 29th at the latcst. after I've met rvith the technica] team.

B: And we're going to revie,ıııı the financing arrangcmcnts in linc with your extra costs.

A: Mmm, that's right. So, thanks for everything. I really appreciatc your hospitality and everything you'vc donc for me. It's been great.

6.2 B: And we're going to review the financing arrangements in line with your extra costs.

A: That's right. So, thanks for everything. I really appreciate your hospitality and everything you've done fbı: mc. It's been great.

B: Our pleasure, rıı,e're here 1o help if r,ııe can. Thank you for coming over at such short notice. I'm looking forward to our coilaboration.

B: Yes, I'll flrm up the minutes of this meeting and send them to you. When we've got your modifications, l'll gct a draft contract drawn up.

§kiils See the Tip on page 35.

Aı Great. Well, thanks again and I'm sure we'll be

Usefui piıroses

1e 2i 3a 49 5b 6c 7] 8d 9f 10h

Vocobıı}ory

7r'

meeling up before too long.

B: Yes, just ask thc waiter to call you a taxi. Have a good flight back.

A: Thanks, bye.

2

We arranged a meeting to iron out some of the

3 4

Maybe we can meet up to discuss this further?

problems.

when wouid

be convenient

for vou?

7 Thanks for getting back to me.

81/

9r' ![

B: Mm-hm. l think so. Let's just recap on what we've agreed.

offlce.

Review

10

A: Yes, I'd better get going if I don't want to get caught up in traftic. So, have we more or less finalized everything we need to?

A: Likewise. Well, I must be making tracks or I'll miss my plane. I'll be in touch as soon as I'm back in thc

5 oo142079243822

5r' 6r'

We need to get you to the airport before the rush hour.

A: Right. I'm going to produce our modified projection before the end of this month.

trtıelve o'clock midday

2

be going. Can we

leave it there?

seven thirty a.m. half past seven a.ın. seven thirty in the morning thirty aller seven a.m,

7l 2 3

ö

Ti"onscripts

AmE

2 a

Unit

I'd like to take this further over dinner.

Transcripts and answer keys

6.3

1 2 3 4

I

really must be going.

Can we ]eave it there?

Let's just recap on what we've agreed.

I'll get that to you by Friday.

.5 Thanks for everything.

6 7

lt's been great.

I'll be in touch.

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Practice

l 1

I

2 3 4 5 6

really must be/get going.

I (really) must be malring traclรงs.

Can we leave it there?

Let's recap on the meeting so far.

I'll get that to you by/before the end of the weelรง. / I'll get baclรง to you byibefore the end of the week.

I

really appreciate everything you've done for me.

7 I'll

21

2 3 4 5 5

be in touch as soon as possible.

I'l|. get

that to you by Friday.

I'll get in touch on Monday.

I'll get that done by the end of the weelรง.

I'll phone you when

I get baclr.

We'll get a contract drawn up for you.

I'll get the flgures sent to you.

7 I must

get going aยง soon as possible.

3 1b 2d 3e 4f 5a 6c Review Skills

a b c d

Saying you have to leave: 3, 5

Summarizing at the end of a meeting:

5

Thanking and expressing appreciation: 1, 4, 8 Making plansto ficllowup: 2, 7

Useful phroses

1 2 3 4 5 6

I'm afraid I'll have to get going now.

Thanks so much for everything you've done.

We need to just go over what we've agreed.

I'll phone you as soon as I get back to the offlce.

I

appreciate all the trouble you've gone to.

So, have we more or less flnalized everything we

need to?

Vocabulary 1 get caught

up

2

projection 3 short notice hospitality 7 recap

4 deadline 5 cbllaborate 6 Secret word: goodbye

@

Transcripts and answer keys