Process Innovation for 2012 The IBM Vision for BPM, ODM (Next-Gen. Rules) and SOA
Jeff Goodhue Sr. Solution Architect IBM BPM and ODM Glendale, CA jgoodhue@us.ibm.com
McKinsey Global Technology Survey: Process is Still King Process effectiveness and efficiency ranked #1 and 2 overall
Even in strategic intent, respondents ranked process above creating new products and services
McKinsey 2011 Technology Survey of 927 IT and non-IT Executives, December 2011 https://www.mckinseyquarterly.com/High_Tech/Strategy_Analysis/A_rising_role_for_IT_McKinsey_Global_Survey_results_2900
Effective and Efficient Processes Deliver Significant Results‌ Horizon Healthcare speeds up payments to members and providers while achieving over 300% return on investment
City of Madrid reduces emergency response time by 25% through end-to-end co-ordination of emergency and municipal services
Globe Telecom increases promotion related sales by 112% through an improved customer experience and more effective campaigns
The Ottawa Hospital Realizes Process Innovation CEO Mandate
Before
Become a top 10% performer in Quality of Care and Patient Safety in North America New Role: Chief Medical Information Officer
After
No patient focus, no visibility, lack of care quality
Patient flow improvement through mobile access
Slow information across operational areas
‘Circle of Care’ visual interface for team collaboration
KPIs: Wait Time, Discharge Rate, Relapse Rate
Process Monitoring to make better care decisions
“What we are doing is putting process orchestration and process models in place, so that you can literally see the characteristics of the hospital system… and you can then influence that.” ~ Dale Potter, Senior VP and CIO, The Ottawa Hospital
Each Business Operation Should be Iteratively Improved Achieve clearer line-of-sight to business operations Align business operations with strategic intent in the face of change
5
Foster cross-functional and cross-divisional outcomes
Start at the Point of Greatest Need Typical entry points to achieve process innovation Product Development Reduce time to market of new products & services Streamline production procurement sourcing
6
Go-to-Market
Order to Cash
Dynamic pricing for market conditions
Account opening process automation
Leverage customer insights for target marketing
Automated order processing & fulfillment
Insurance
Banking
Automated claims processing Improved fraud detection
Reduced loan processing times Risk & regulatory compliance
Healthcare
Government
Improved patient care Fitness & nutrition
Customs & border control Public safety
Energy & Utilities
Travel & Transportation
Power grid management Energy consumption
Online ticketing and reservations Travel and hotel pricing management
Retail
Manufacturing
Retail distribution supply chain automation Customer loyalty programs
Manufacturing production quality and control Reduced manufacturing production time
Building Blocks to Achieve Process Innovation Empowering business and IT users to easily manage change Business rules and analytics provide flexibility for repeatable decisions that change frequently
Processes can mix structured and unstructured activities, according to business needs
Flexible integration interconnects applications and services across the organization
“Business As Usual� Begs for Operational Improvement Account Administration Finance and Ops
Customer Service
Executive Management
??
Inefficient Ineffective Inaccurate
Invoice Reconciliation Teams
Incomplete Inconsistent Inflexible Invisible
IBM’s Process & Decision Management for Intelligent Business Operations Finance and Ops
Executive Management
Account Administration Customer Service
Risk Management Teams
What to do. How to do it. When to do it.
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IBM Products for Business Process & Decision Management
Blueworks Live Business Process Manager
Operational Decision Management
Process Server
Decision Server
Process Center
Decision Center
Business Monitor
Work together to deliver effective solutions for business operation improvement
If someone asked you where the latest version of a critical Agility Lever: process is Faster documented, would process change and integration you know how to answer?
Over 300,000 processes have been documented to date easily and securely in Blueworks Live
If change is required in a daily process, doAgility you know Lever:who you need to communicate it to? Faster process change What business functions are and integration impacted?
15,000+ Blueworks Live users are being kept “in the loop� about the latest process changes impacting their businesses
BlueworksLive – Process Diagrams
BlueworksLive – Decision Tables
IBM Products for Business Process & Decision Management
Blueworks Live Business Process Manager
Operational Decision Management
Process Server
Decision Server
Process Center
Decision Center
Business Monitor
Work together to deliver effective solutions for business operation improvement
IBM Business Process Manager Social
Mobile
Portal Optional Microsoft Add-ons
Process Server Core BPM BPMN
Process Rules
Advanced Automation & Integration Performance Data Warehouse
BPEL
Deploy
ESB
Adaptors
Measure
Governance / Visibility Define
Improve
Shared Assets
Process Center Process Designer / Optimizer
Server Registry
Versioned Assets
Process Center Console
Integration Designer
What’s New in IBM Business Process Manager V8?
Social Collaboration
Mobile
Content
zOS
Enhanced Governance
Social Collaboration New Process Portal and Coaches enable users to work together on the same tasks via real-time interactions. Activity streams provide a way for you to monitor and perform ad-hoc actions on your “favorite” processes and tasks. Experts – either pre-defined or discovered dynamically (using social analytics) – can help you complete process tasks.
Complete view of process details from within any task
Dynamic activity notifications facilitate real-time collaboration and responsiveness
Connect to other pre-defined & discovered Experts to get help with your task
Collaboration – Lisa and Vicky work on the same Coach
Vicky is typing here
Lisa and Vicky can see each other’s changes in real time, and collaborate to complete the task!
Reusable “Coach Views” Implement reusable UI components that look & behave exactly as you want
Create reusable Coach controls and templates, stored as sharable Library objects Alternative approach to heritage “modeled” Coach implementations Direct implementation by web developers using familiar HTML, Javascript, CSS, Ajax, JSON, …
The IBM BPM Process Center Simplify the process with visibility and control of the entire BPM lifecycle
Maximize your process content investment with rich search and sharing capabilities Many Assets
Facilitate the transition from project to program with intelligent governance capabilities
Process Center
Many Processes
Many Authors
Mobile
What’s New in IBM Business Process Manager V8?
Mobile Access
Native mobile app promotes broader adoption and easy access to Blueworks Live & IBM BPM Similar access to processes, tasks, Coaches, and Activity Streams as on the web Extensive REST APIs & examples enable customized access to IBM BPM from any mobile device
iOS App for Mobile Users Flexible access to promote broader adoption
iOS App for Mobile Users: Task Details Flexible access to promote broader adoption
Content
What’s New in IBM Business Process Manager V8?
Content Access
Utilize industry standard (CMIS) to access content in any ECM repository from IBM BPM processes Search, browse, and display the “right process documents at right time” within Process Coaches Support process patterns where access to content & cases generally requires a repeatable, prescriptive flow
Access Process Documents from Any ECM Repositories Using CMIS Standard
CMIS = Content Management Interoperability Services
• •
View a list of existing documents
• •
View a document in the Coach
Add a new document attachment
Open a document in its own window
Drag-and-Drop Content Integration in IBM BPM
Cloud
Lift your BPM program to the next level, the Cloud‌ Gain the simplicity, visibility, governance and power of the most comprehensive BPM platform without sacrificing capital and resource budgets Kick off that ever important initial BPM project within minutes versus weeks by turning to the IBM Smart Cloud Enterprise Leave the scalability and security of your infrastructure up to IBM while maintaining control over the service level agreement required by your business
IBM SmartCloud Enterprise Hardware: •Intel servers with 2-16 cores •Memory up to 16 GB •Storage with up to 10 TB •Server access from Internet or through secure VPN Software: •Linux or Windows •Catalog of IBM & Partner product images Payment : •Bring-your-own-license Per hour charges for server
•Pay-as-you-go Per hour charges for server + software More at: ibm.com/cloud/solutions/enterprise Cloud Portal: ibm.com/cloud/enterprise
IBM Products for Business Process & Decision Management
Blueworks Live Business Process Manager
Operational Decision Management
Process Server
Decision Server
Process Center
Decision Center
Business Monitor
Work together to deliver effective solutions for business operation improvement
IBM Operational Decision Manager Manage Business & Enterprise Consoles
Rule Solutions for Office
Social
Access and Control
Decision Artifacts
Decision Center
Versioned Assets Define
Update
Governance / Visibility Deploy Rule Execution
Measure Decision Monitoring
Event Execution
Connectors
Decision Server Web Web Services Services – – API API -- GUI GUI Decision Server Console
Rule and Event Designer
Design POS
Enterprise Application
Monitor BPM
CRM
Devices
Business Console Home Page – Tailor-made for you!
Collaboration through Dynamic Activity Stream
Real-time collaboration on assets-of-interest enabled by comments and change notifications
Business Console Library – Quickly find what you need
Hover over to display last project updates
View Project Details at a Glance
All changes made in the project are tracked
Improved Decision Tables
Increased productivity with find, sort, filter & Rule Preview hover
Track Versions through Timeline
Quickly browse through past versions
Create a Snapshot
Easy capture: Take a point-in-time snapshot of all assets related to a DM project with a single click and restore project to snapshot if needed
One Click Access to Snapshots
Simplified Search Across a Project
Full text search of rules, rule flows, decision tables and folders within a project
Enhanced Rule/Event Integration Decision Repository Business Rules Ruleset Action Rule
Action Rule
Decision Table
Decision Table
Emit Event
Invoke Ruleset
Business Events Event
Event
Context
Action
Action
Process Innovation
Why IBM for Process Innovation? Unparalleled Expertise and Investment Expert consulting and implementation services for fast realization of business value Industry expertise to customize solutions for your specific industry
Largest Customer Base #1 in Business Process Management (BPM) market share according to all leading analysts
#1 in Business Rule Management Systems (BRMS) market share according to all leading analysts
Strongest Ecosystem and Partner Network 800+ Business Partners authorized and certified to support customers Strongest global ecosystem including major global and regional system integrators skilled to provide comprehensive solutions
Business Outcomes
Build Your Roadmap to Achieve Process Innovation
1
Identify Business Challenge and Value
Quickly change and integrate business processes Improve speed of operational decisions Deliver new services faster
2
Succeed with an Initial Project
3
Establish a Program
Extend real-time operational decision making capabilities Match customers with products in real-time
Enable rapid business led process changes
Link customers and partners into processes
Streamline multiplatform development, deployment, and information delivery for mobile, web, and cloud
Deliver new customer self-service features to beat competition
Project Scope
Next Steps
See Process Innovation in Action
Ask your sales representative to see the solution live
On-site workshop with business and IT Learn what’s possible with a stakeholders to evaluate the applicability Discovery Workshop
BPM and Business Rules for your project
Implement a real project in 10 weeks with a Quick Win Pilot
Demonstrate immediate value to your LOB end-users with your first ‘Quick Win’ in 10 weeks
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