Your Warranty Guide

File Name:

MAT_CGY_201_Corporate_Calgary_WarrantyGuide_updates_N3

Due:

Docket#

MAT_CGY_201

Publication:

Trim:

11” x 8.5”

Safety/V.O.:

Bleed:

.125”

Colours:

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Scale: CMYK

100%

May 2/18

DPI:

300

Built:

May 2.18 MC

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Congratulations on your new home purchase! We would like to thank you for choosing Mattamy Homes and for entrusting us to build your home.

Mattamy takes great strides to provide you with a quality home and outstanding customer service. Home building is a journey of many steps, and we’ll be with you from the day of purchase and throughout your warranty period, every step of the way. Mattamy is a leader in the building industry with 40 years of experience, and we intend to make your experience with us a satisfying one.

This booklet explains the warranty coverage for your home. The accompanying booklet, About Your Home, contains information on caring for your home, including many helpful maintenance tips.

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Table Of

Contents.

4

WARRANTY COVERAGE

7

30-DAY WARRANTY & YEAR-END WARRANTY SERVICE REQUESTS

8

REQUESTING EMERGENCY SERVICE

10

ONE & TWO YEAR WARRANTY COVERAGE

11 FIVE & TEN YEAR WARRANTY COVERAGE

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Warranty Coverage.

Your home is under warranty for a total of ten years from the date of possession. The first year of warranty coverage is directly with Mattamy Homes and includes interior and exterior items. The remaining 9 years of coverage, on the structural elements of your home, will be provided through a registered warranty provider.

Warranty coverage begins on the date of possession of a home and remains in effect until the end of the warranty period, even if the home is sold before the warranty expires.

After taking possession of your new home, you need to note the specific anniversary dates of the first, second, fifth and ten year warranties. For example, if the possession date of a home is August 5, 2015, the first year warranty would expire at midnight on August 4, 2016; the two year warranty would expire at midnight on August 4, 2017; the five year warranty would expire at midnight on August 4, 2020; and the ten year warranty would expire at midnight on August 4, 2025.

For further information, please contact your Warranty Service Officer or Customer Care Coordinator.

4

WARRANTY COVERAGE

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30-Day Warranty &

Year-End Warranty Service Request.

Mattamy Homes will send you an email approximately 20 days following possession of your new home. This will prompt you to submit the warrantable items you find during the first few weeks in your new home.

Please list any items requiring service and describe them in full on the service request form. Your Warranty Administrator will then contact you in the following week to schedule an appointment.

At the one year anniversary date of your closing date, please list any items requiring service and describe them in full on the Year-End Warranty Service Request. A reminder email will be sent to you prior to your one year anniversary date prompting the submission of this form.

Each homeowner is eligible to submit one Year-End Warranty Service Request anytime during the 11th month of occupancy. It’s important that we receive your list before the warranty expires, so that nothing is overlooked.

30-DAY & YEAR-END WARRANTY SERVICE REQUEST

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Requesting

Emergency Service.

If an emergency occurs during business hours (8 am - 4 pm, Monday - Friday), please contact your Warranty Service Office or Customer Care Coordinator.

In the event of an emergency outside of business hours, please contact our After Hours Support Line at 1-877-MATTAMY (628-8269).

What is considered an emergency?

An emergency includes, but is not limited to, the following: • • • • • • • • •

8

Complete loss of heat, between September 15th and May 15th Gas leak Complete loss of electricity Complete loss of water Complete stoppage of sewage disposal Plumbing leak that requires the entire water supply to be shut off Major collapse of any part of the home’s exterior or interior structure Major water penetration on the interior walls or ceiling A large pool of standing water inside the home

REQUESTING EMERGENCY SERVICE

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One & Two Year Warranty Coverage.

ONE YEAR Workmanship And Material Offers coverage for defects in materials and labour, which includes items such as flooring and fixtures for a period of one year starting on the warranty commencement date.

TWO YEAR Delivery And Distribution Systems Offers coverage for defects in materials and labour related to delivery and distribution systems including heating, electrical and plumbing systems for a period of two years starting on the warranty commencement date.

10

ONE & TWO YEAR WARRANTY COVERAGE

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Five & Ten Year Warranty Coverage.

FIVE YEAR Building Envelope Coverage

TEN YEAR Structural

Offers coverage against defects in the building envelope for a period of five years starting on the warranty commencement date.

Offers coverage against structural defects for a period of ten years starting on the warranty commencement date.

Additional 2 Year Building Envelope

(Optional - Only available at the time of your new home purchase)

Optional building envelope coverage protects purchasers from defects in the building envelope for an additional period of two years, extending the coverage period to a maximum of seven years from the warranty commencement date.

FIVE & TEN YEAR WARRANTY COVERAGE

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Home Is The

Centre Of Life.

It is the kids gathered at the kitchen island talking about their day as dinner cooks. It is friends gathered in the great room enjoying each others’ company. It is photos on the wall and memories within the walls.

It has been our great privilege to have built your home and we hope this book serves as an ongoing reminder of how much your home is worth protecting and maintaining. We wish you all the best in your new home each and every day. And we sincerely thank you for allowing us to build your pride and joy.

mattamyhomes.com Follow us:

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