DIRECTOR OF OPERATIONS
Produced by Matt Gorgolinski CEO & Principal Recruiter
Big League Talent co.
OUR STORY
Osbee is an award-winning residential technology design firm specializing in seamless integration and control of home electronics. We focus on system design, installation, and programming, all tailored to the home's architecture and the homeowner's vision.
For over 20 years, our success has been driven by a dedicated team, offering passionate professionals a place to take pride in their work and projects.
OUR MISSION
The creation of a perfect home is born of collaborators working in their chosen media: The architect creates the space. The interior designer enriches it. The builder realizes the vision. Osbee’s mission is to make all the technology, electronics, and entertainment systems in the home effortless and intuitive to control, and aesthetically pleasing through the use of innovative and thoughtful smart-home design, engineering, and installation.
OUR CULTURE
Team Structure: A close-knit culture across both NY and FL offices. The team feels like one cohesive unit despite being split across locations.
Eager to work with sophisticated, highprofile clients at a company that values craftsmanship and innovation? Join a team that not only supports your career growth with comprehensive training but also fosters a truly collaborative culture, dedicated to excellence in every detail.
OUR PROCESS
For each project, Osbee follows a comprehensive step-by-step process, guided by a dedicated organizational leaders. Designed to simplify the complex, our process provides the flexibility required to meet the unique demands of each project, and allows for as much — or as little — involvement as the client desires.
First Contact
To gather as much information as possible about what’s desired in a system
Concept Session
To show what’s possible, how the system will be built, and provide a basis for feedback and refinement
Design Presentation
To refine and perfect the system design and provide an estimate of costs for approval
All-trades Meeting
To ensure everyone involved in the execution of the construction project understands the plans
Design & Engineering
To reach a final working plan and prepare for work to begin
Job Site Walkthrough
To review the layout of the system on-site prior to wiring
Pre-wire & Rough-in
To install the wiring and prepare for the trim phase
Trim & Rack Building
To finalize all work prior to installation of devices
Final Installation Programming
To complete all physical system installations
To make the system fully functional and ready for use
Client Training
To ensure clients get the most enjoyment from their new systems
ROLE: DIRECTOR OF OPERATIONS
This is a unique opportunity to join a growing organization in a newly created Director of Operations role. Serving as the “glue” between teams, this role will be integral in driving efficiency, optimizing systems, and ensuring seamless operations across projects.
The position is designed for a solutionoriented leader who thrives in a fast-paced environment and can effectively bridge bluecollar workforces with leadership expectations. This role is based in New York and focuses solely on NY operations, not Palm Beach.
This is not a "corporate" role; it requires someone who can roll up their sleeves, address real-world challenges like routing technicians or troubleshooting emergencies, and implement practical solutions that work in the field. This person will have a fleet of resources at their disposal, including a company truck, but must bring a strong sense of initiative and accountability.
STRATEGIC PRIORITIES
(FIRST 6-12 MONTHS)
Create More Efficient Systems: Review current operational processes, identify inefficiencies, and optimize workflows for scheduling, distribution, and resource allocation.
Optimize Distribution and Flow Chain: Ensure materials, tools, and vehicles are efficiently routed and available for field teams, minimizing delays.
Strengthen Team Cohesion: Serve as the key point of connection between technicians, project managers, and leadership to ensure alignment and collaboration.
RESPONSIBILITIES
Oversee daily schedules for technical staff, ensuring timely and efficient deployment to job sites.
Act as the liaison between the Customer Service Manager and Project Managers, optimizing staff assignments and troubleshooting real-time issues.
Run weekly scheduling meetings to allocate technicians effectively.
RESPONSIBILITIES
Visit job sites regularly to monitor progress, resolve issues, and address client concerns as needed.
Ensure fleet management, including vehicle tracking and maintenance.
Monitor and manage inventory levels, ensuring tools and materials are ordered and available for projects.
Troubleshoot operational problems and make informed decisions independently or in collaboration with the COO.
Ensure field staff adhere to company standards and protocols, including time tracking and project reporting.
CANDIDATE PROFILE
The ideal candidate has a proven track record in logistics and operations, preferably in the contracting, electrical, or service-based industries. Experience managing crews, optimizing workflows, and handling on-the-ground challenges is essential.
NON-NEGOTIABLES
Comfortable working in a hands-on, noncorporate environment.
Strong problem-solving skills and the ability to manage competing priorities.
Experience interacting with blue-collar teams and addressing challenges like absenteeism, emergencies, or upset clients.
Proactive in identifying inefficiencies and implementing practical solutions.
PREFERRED BACKGROUND
Experience running operations in contracting, electrical, or related fields.
Familiarity with managing logistics, fleet maintenance, and field team coordination.
TEAM & LEADERSHIP
Serve as a Project Manager of Project Managers, ensuring alignment across project managers and technicians.
Collaborate closely with the COO on troubleshooting and operational decisions.
Balance leadership with hands-on involvement, maintaining rapport with blue-collar staff while meeting leadership expectations.
COMPENSATION & BENEFITS
Salary: $110,000 - $170,000, depending on experience.
Perks: Company truck (It can be used while at work, but not taken home), same benefits package as all employees, no travel outside NY operations.
Benefits: 401(k) plan, 10 holidays, 16 personal days, laptop, phone, and tools provided.
Rare weekend work; typical hours are between 8:00 AM to 5:15 - 5:45 PM.
WHAT SUCCESS LOOKS LIKE (FIRST YEAR)
Improved operational systems and workflows, resulting in greater efficiency and fewer delays.
Stronger team cohesion, with technicians and Project Managers collaborating seamlessly.
Operational issues resolved quickly, with fewer disruptions to schedules or project timelines.
Optimized resource management by ensuring that tools, materials, and company vehicles were always available and ready for use as needed. Company vehicles were designated for work purposes only and not permitted for personal use or to be taken home.
Big League Talent Co.
Produced by Matt Gorgolinski CEO & Principal Recruiter Big League Talent co.
