WorkKeys Curriculum User Guide (Soft Launch)

WorkKeys Curriculum User Guide Soft Launch — Updated December 18, 2025

Table of Contents Getting Started ..................................................................................................

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Quick Start Guide .............................................................................................

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MasteryPrep Platform Whitelisting Instructions .................................................

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Dealing With Firewall Issues .............................................................................

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Teaching Tools ...................................................................................................

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Study Plan Management (updated 12/18/25) …………….......................................

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Bell Ringers ......................................................................................................

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Insights (added 12/18/25) …...…………..................................................................

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Learner Usage (added 12/18/25) …...…………......................................................

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Scores (added 12/18/25) …...…………..……….......................................................

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Data: Users and Groups .....................................................................................

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Users and Groups View .....................................................................................

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User Roles and Permissions ..............................................................................

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Adding Admins to the Platform ..........................................................................

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Adding Instructors to the Platform .....................................................................

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Adding Classes to the Platform .........................................................................

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Adding Learners to the Platform ........................................................................

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Assigning Learners to a Class ............................................................................

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Removing Users ................................................................................................

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Learner Experience ............................................................................................

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Diagnostics and Placement Quizzes (updated 12/18/25) ....................................

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End-of-Level Quizzes (added 12/18/25) .............................................................

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Study Plan ........................................................................................................

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Getting Started Use the information in our Quick Start Guide and Whitelisting Instructions to get started using WorkKeys Curriculum and ensure a smooth experience for users.

Quick Start Guide Accessing WorkKeys Curriculum Access the platform at: https://workkeys.masteryprep.com

Log in using the provided email address and password.

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For the duration of the soft launch, we recommend not changing your password to a more secure link. This will allow the MasteryPrep support team to assist with any troubleshooting needs that may arise more easily.

During the soft launch, the following experiences will be available: • •

Administrator experience, for Organization, District, and Institution Admins Instructor experience, for Instructors

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Learner experience, for Learners

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Administrator and Instructor Experience Administrators and Instructors will have access to the following features during the soft launch: 1. Teaching Tools • Study Plan — where you can review the content of the study plans for each WorkKeys Curriculum course and monitor each Learner’s progress as they complete instructional lessons, practice lessons, and quizzes • Bell Ringers — where you can launch curriculum-aligned, daily exercises that build learner readiness for NCRC courses 2. Insights • Learner Usage — where you can review usage data for each learner, including logins, lesson completions, and quiz completions • Scores — where you can review the scores earned by all learners on each quiz they’ve completed 3. Data • Users and Groups o Here, you can add, edit, and delete Organizations, Districts, Institutions, Instructors, Classes, and Learners. o After creating a Class, you can assign courses and add Learners to the Class. This will make a Study Plan for the selected course(s) available to all Learners in that Class. o District Admins Learner rosters can also be uploaded directly to the platform. For the duration of the soft launch, we recommend assigning the same password to all Learners when uploading a roster. This will allow the MasteryPrep support team to assist with any troubleshooting needs that may arise more easily.

Learner Experience Learners will have access to the following features during the soft launch: 1. Study Plan • This is where Learners can access the Study Plans for all courses you’ve assigned to them. Each Study Plan consists of instructional lessons, practice lessons, and quizzes.

• You can monitor the progress of all your Learners under Teaching Tools → Study Plan.

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Help Center During the soft launch, this User Guide will be available to you on the platform. Access the User Guide by clicking on the Help Center button in the Navigation Sidebar.

If you or your Learners have any trouble logging in or accessing the platform, please reach out to support@masteryprep.com.

Thank you for choosing to participate in the soft launch of WorkKeys Curriculum, powered

by MasteryPrep. We look forward to hearing your feedback and to the full product launch in January 2026.

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MasteryPrep Platform Whitelisting Instructions The first step to ensuring that your learners and instructors do not become frustrated by firewall issues is to have your IT department follow the whitelisting instructions below to allow our domains. Once the whitelisting is complete, please have your IT department sign in with all normal filters active and verify that the web app is functioning in their environment.

After fully implementing the whitelisting instructions, please check that you and your learners are using the most up-to-date version of Google Chrome as a browser. This works best with our platform. If this issue does not resolve once our domains are approved, please let us know so we can further investigate.

MasteryPrep Whitelisting Instructions To ensure that learners and instructors are able to access the program successfully, please whitelist the following domains: workkeys.masteryprep.com us-central1-workkeys-project-production.cloudfunctions.net issuu.com e.issuu.com firestore.googleapis.com storage.googleapis.com stream.mux.com firebaselogging-pa.googleapis.com fcm.googleapis.com gcm-http.googleapis.com accounts.google.com wistia.com studyplan-517219058389.us-central1.run.app workkeys-qti-pwa-staging.web.app Firebase Authentication and the Firebase Realtime Database both use HTTPS to communicate between the client and the server. This means that all communication goes over port 443. The database communication uses web sockets over port 443 when possible.

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Dealing With Firewall Issues If you are experiencing technical issues, your institution or district may have firewalls up that are blocking the MasteryPrep Platform from functioning properly.

Firewall issues can manifest in the following ways: • • • • • •

Grey or white screen Not saving learner progress Submitting answers prematurely Screen flashing "Glitches" Not able to play videos

Please see our article on how to whitelist the MasteryPrep Platform to solve your firewall issues.

After fully implementing the whitelisting instructions, please check that you and your learners are using the most up-to-date version of Google Chrome as a browser. This works best with our platform. If this issue does not resolve once our domains are approved, please let us know so we can further investigate.

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Teaching Tools Administrators and Instructors will have access to Study Plan Management and Bell Ringers during the soft launch.

Study Plan Management The Study Plan Management view allows educators to view the content included in a Study Plan, learner progress through the plan, and the scores earned by learners on lessons and quizzes in the plan.

What You’ll See in Study Plan The Study Plan Management view contains two reports: Progress and Scores by Learner.

Progress The Progress report has an overview of the contents of the plan. All instructional lessons, practice lessons, and quizzes in each plan are shown. When applicable, the lessons and quizzes are grouped by Level.

As learners complete content in a Study Plan, educators will see this progress reflected in the Study Plan Progress report: • •

% Complete indicates the percentage of learners who have completed that lesson or quiz.

Average Score indicates the average percentage of questions answered correctly by learners who have completed that lesson or quiz.

Scores by Learner (added 12/18/25) The Scores by Learner report shows student-level completion data and score data for all lessons and quizzes in the Study Plan. As learners complete lessons and quizzes in the Study Plan, educators will see scores populate for each lesson and quiz.

Best Practices •

Use the Study Plan Management view to review the lessons and quizzes learners will complete in each course.

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Use the Progress report to monitor learner progress through a Study Plan.

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Use the Scores by Learner report to identify topics that learners are struggling with and focus on additional instruction accordingly.

Summary The Study Plan Management view provides a clear overview of assigned learning paths and gives educators visibility into the content available in each Study Plan, as well as learner progress and performance within each plan.

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Bell Ringers Bell Ringers is a tool that enables instructors to start class with a focused, skill-aligned practice question. Designed for in-class display, Bell Ringers support daily warm-ups, class discussions, and targeted review activities. They are not assignable to learners but instead are optimized for classroom presentation using a projector or smart board.

Bell Ringers are available for the 3 NCRC-aligned courses: Applied Math, Graphic Literacy, and Workplace Documents.

What You’ll See in Bell Ringers •

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Skill-Aligned Exercises — Each Bell Ringer targets a single skill for a course (e.g, Calculating Area or Volume in the Applied Math course), and is aligned with a single Level in that course. Each exercise consists of one multiple-choice question and explanation.

Passages and Graphics — For Graphic Literacy and Workplace Documents, downloadable PDFs containing the graphic and/or passage are available. These can be printed and/or distributed electronically for learners to view individually.

Full Screen Display Mode — Designed for projection, the Bell Ringer interface emphasizes clarity and focus, making it easy to guide class discussions.

Timer Option — A countdown timer can be enabled to create urgency, simulate test conditions, or manage time on tasks.

How to Use Bell Ringers 1. From the main navigation bar, select Teaching Tools.

2. Select Bell Ringers.

3. Choose a course and skill area.

4. Select an exercise to display full-screen.

5. Optional: Enable the timer for time-bound activities.

6. Guide learners through the question and discuss the written explanation.

7. For passage-based exercises, you have the option to download the linked PDF for learner access.

Summary The Bell Ringers tool enables instructors to start class with meaningful, test-aligned content that reinforces core skills. With simple setup and flexible classroom uses, it supports learner engagement, skill reinforcement, and instructional consistency.

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Insights (added 12/18/25) Administrators and Instructors now have access to Insights, including reports for Learner Usage and Scores, during the soft launch.

Learner Usage (added 12/18/25) The Learner Usage view provides instructors and administrators with a clear snapshot of learner engagement on the WorkKeys Curriculum platform. This view highlights key usage indicators, such as logins, page views, lessons completed, quizzes completed, time spent on the platform, which help educators monitor learner progress and inform instruction.

What You’ll See in Learner Usage The Learner Usage view contains filters, search tools, and a sortable data table.

Filters and Search Tools At the top of the page, you’ll find controls that help narrow your view: • • • •

Date Selector lets you define the reporting window.

Filter Bar allows you to filter the data table by institution, instructor, or other groupings.

Search Bar helps you quickly locate learners by name.

Add View lets you save custom filtered views for future access.

Your selected filters automatically update the table, and they are displayed above the data for easy reference.

Learner Usage Data Table The Learner Usage data table provides sortable metrics for each learner. Columns include: • • • •

Quizzes Completed Questions Answered Lessons Completed Page Views

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You can customize visible columns using the gear icon. This view helps pinpoint learners with high, low, or inconsistent engagement.

How to Use Learner Usage View 1. Access the View — Go to Insights > Usage > Learner Usage from the side navigation.

2. Apply Filters — Use filters to narrow data by date range, institution, instructor, or other groupings.

3. Review the Data — Review usage activity for each learner in the data table.

4. Export or Share Data — Use the Download button to generate a CSV export to use in meetings or administrative check-ins.

Summary The Learner Usage view equips instructors and administrators with actionable insights into learner activity on the platform. Use this to identify learners who may need support, track progress over time, and celebrate consistent engagement—all while aligning with instructional goals.

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Scores (added 12/18/25) The Scores view gives educators and administrators a clear picture of how learners are performing on all WorkKeys quizzes. It allows educators to see the score each learner earned for every quiz attempt, identify trends, and use that information to guide instructional planning.

What You'll See The Scores view contains filters, search tools, and a sortable data table.

Filters and Search Tools At the top of the page, you’ll find controls that help narrow your view: • • • •

Date Selector lets you define the reporting window.

Filter Bar allows you to filter the data table by test, institution, class, or other groupings.

Search Bar helps you quickly locate learners by name.

Add View lets you save custom filtered views for future access.

Scores Data Table The Scores data table provides sortable performance data for each learner. Columns include: • • • • • •

Name — A comprehensive list of learners associated with selected classes or institutions. Clicking on a learner’s name opens a learner’s profile.

Content — The name of the quiz completed by the learner.

Attempt — The attempt (first, second, etc.) a learner made to complete the quiz.

Completed — The date and time the learner completed the quiz.

Score — The quiz score earned by the learner on the quiz.

Raw Score — The raw number of questions answered correctly on the quiz.

How to Use Learner Usage View 1. Access the View — Go to Insights > Performance > Scores from the side navigation.

2. Apply Filters — Use the filters at the top to narrow results by date range, quiz, institution, or other groupings to tailor the view to your needs.

3. Review Scores — Review the scores earned by each learner on each quiz they’ve completed, along with completion data and attempt data.

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4. Compare Performance — Select different quizzes or filter by multiple attributes to track progress over time. Analyzing these metrics will help pinpoint trends in learner and group performance.

5. Export or Share Data — Use the Download button to generate a CSV export to use in meetings or administrative check-ins.

Summary The Scores view provides educators and administrators with clear, actionable score data for all WorkKeys quizzes, enabling targeted feedback and informed decision-making to support learner performance.

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Data: Users and Groups Administrators and Instructors will have access to Users and Groups during the soft launch. You can use the functions available here to add and manage organizations, institutions, classes, instructors, and learners, as well as monitor usage of the platform.

Users and Groups View The Users and Groups view provides a centralized way for administrators to manage accounts, roles, and educational group structures. It supports organization, district, and institution leaders with clear visibility into organizational hierarchies and user engagement.

What You'll See The Users and Groups view consists of three main elements: filters, summary widgets, and an interactive role-based hierarchy.

Filters and Search Tools At the top of the page, you’ll find a set of tools to help you focus on specific user segments: • • • • •

Date Selector lets you choose a reporting window.

Filter Bar allows you to narrow results by course, instructor, or institution.

Add Filter gives access to more filters, such as district or user role.

Search Bar helps you locate users by name.

Add View lets you save custom views for future use.

Your selected filters will update all widgets and graphs automatically and are displayed just above the data view so you can see what’s currently applied.

Summary Widgets Below the filters, summary widgets display key metrics across your selected group: • •

Active Admins, Institutions, and Classes show how many entities are actively using the platform.

Active Learners and Instructors include mini-charts showing usage over time (e.g., page views, active minutes).

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These widgets provide an at-a-glance understanding of how users are engaging and where to focus support or attention.

User Hierarchy and Role Overview The Users and Groups panel is structured by educational roles and permission levels. You can drill down from the highest level (e.g., Organization) to individual learners. Each level provides visibility into relevant users and tools to manage roles, access, and structure.

You can use the gear icon to adjust column visibility and expand/collapse hierarchy levels for easier navigation.

Organizations View See a full list of organizations and their districts, institutions, and active learners. You can view and export usage data for all organizations.

States View See a full list of districts and high-level activity metrics. You can view and export usage data for all districts.

Districts View Access and manage all institutions, users, and classes in the district. Admins can assign institution-level administrators and export district-wide data.

Admins View View and manage all admin accounts. Admins can configure roles, assign permissions, and monitor activity.

Institutions View See the complete institution roster, including instructors, learners, classes, and grades.

Admins can assign instructors, manage users, and export institution-level data.

Instructors View View personal account details, assigned classes, and learner rosters. Instructors can access performance reports and manage their own learners and classes.

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Classes View Manage rosters, assignments, and classroom structure. Admins can manage all classes; instructors can manage their assigned classes.

Learners View Browse the full learner directory and individual learner profiles. Admins can manage all learners within their scope; instructors only see their own learners.

How to Use Users and Groups View 6. Access the View — Go to Users and Groups from the side navigation.

7. Apply Filters — Select a date range and apply filters by test, role, district, or institution to customize the view.

8. Review Usage — Use summary widgets and line graphs to monitor platform activity over time.

9. Navigate the Hierarchy — Drill into the user structure from state down to individual learners for detailed insights and roster management.

10. Download and Share — Use Download to export filtered data or save usage graphs for reporting.

Summary The Users and Groups view enables educational leaders to monitor platform activity and manage users at scale. It enables role-based access, simplifies oversight, and ensures data structures reflect real-world institution operations.

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User Roles and Permissions The WorkKeys Curriculum platform supports a number of roles, from Organization Admin to Learner. Each role comes with a different set of permissions and visibility, ensuring that every user has access to features and tools that are customized to their unique position.

User Roles Overview Educators There are four types of roles available to educators: Organization Admin, District Admin, Institution Admin, and Instructor.

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Organization Admin — Organization admins run multi-district organizations, such as a state DOE or large charter network. They have access to all admins and learners in their organization.

District Admin — District admins run a specific district. These admins are often district-level coordinators. They have access to all district admins, institution admins, and learners in their district.

Institution Admin — Institution admins run a specific institution. These admins are often lead instructors or institution counselors. They have access to all institution admins and learners in their institution.

Instructor — An instructor is responsible for the learners assigned to their classes.

Instructors can belong to multiple institutions, but they only have access to learners who have been specifically assigned to them.

Learners All learners on the platform are assigned to the learner role. This role gives them access to their courses and all associated features, such as the Study Plan.

Views The visibility of each view is dependent on the user role. The table below shows the features that each user role will have access to.

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Feature Availability by User Role

Best Practices • • •

Use Users and Groups to make sure every user has the correct role.

The educator roles have overlapping access and views, so you can run a general training for all educators.

If you have trouble seeing a view or completing an action, reach out to your administrator or to customer support. You may need your role upgraded.

Summary User roles define what each person can see and do on the platform, from Organization Admins with full access to learners with course-only access. Permissions vary by role, controlling visibility of views and actions such as managing users, assigning licenses, and using teaching tools.

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Adding Admins to the Platform As an Administrator, you have the ability to add other admin users directly to the platform using the Admin view under Users and Groups. District and Institution Admins can be added individually through the + New Admin function.

Adding Individual Admins Adding an individual admin can be completed by using the + New Admin button on the detailed table in the Admins view.

1. Access the Admins View — Go to Data > Users and Groups > Admins.

2. Add a New Admin — Use + New Admin, located in the top right of the detailed table, to add a new admin.

3. Choose the Admin Type — If you are an Organization Admin or a District Admin, choose to either add an Institution Admin or a District Admin. Institution Admins can only add other Institution Admins at their same institution.

4. Add the Admin's Information — Add the admin's first name, last name, and institution or district depending on the admin type.

5. Choose the Account Type — If the admin will use email to log in, provide the admin's email and choose a temporary password or invite the admin to create a password. If the admin will use a username to log in, provide the admin's username and temporary password.

6. Save the Admin — After saving, the admin will show up in the Admins view and can be accessible throughout the platform.

Best Practices • • •

Be careful to select the correct admin type if you are an Organization Admin or a District Admin.

You can edit an existing admin to switch the role between Institution and District.

It's recommended to use email instead of a username. The login experience is more seamless when using an email.

Summary Admin management allows you to add new Institution or District Admins directly from the Admins view. Use + New Admin to create accounts, assign roles, and set login credentials for platform access.

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Adding Instructors to the Platform As an Administrator, you have the ability to add Instructor users directly to the platform using the Instructor under Users and Groups. Instructors can either be added individually through the + New Instructor function or added in groups using the Import function.

Adding Individual instructors Adding an individual instructor can be completed by using the + New Instructor button on the detailed table in the instructors view.

1. Access the instructors view — Go to Data > Users and Groups > Instructors.

2. Add a new instructor — Use + New Instructor, located in the top right of the detailed table, to add a new instructor.

3. Add the instructor's information — Add the instructor's first name, last name, primary institution, and any additional institutions if the instructor works at multiple sites.

4. Choose the account type — If the instructor will use an email to log in, provide the instructor's email and choose a temporary password or invite the instructor to create a password. If the instructor will use a username to log in, provide the instructor's username and temporary password.

5. Save the instructor — After saving, the instructor will show up in the Instructors view and can be accessible throughout the platform.

Importing Multiple Instructors Adding multiple instructors to a specific institution can be completed using the Import button on the detailed table in the Instructors view.

1. Access the instructors view — Go to Data > Users and Groups > Instructors.

2. Filter to an institution — If you are a District Admin or higher, filtering to an institution is required to enable the Import button on the table. Institution admins have their institution automatically selected.

3. Open the import portal — Use Import to open the import portal. You will see a download for a template file, an option to upload an import file, an import button, and additional instructions.

4. Download the template — If this is your first time importing instructors, download the sample .csv file. You can use this template to organize your instructor import file. (Note: this is a different template than the learner import.)

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5. Add instructors to the template — Follow the instructions on the Import portal to add instructors to the template file.

6. Import the instructors — Use Choose File to upload the Import file, and then use Import to import the instructors. Once the import is complete, instructors will be accessible throughout the platform.

Best Practices • •

Use the import portal if you wish to import more than a few instructors. It's fast and easy once you get used to the template file.

It's recommended to use email instead of usernames. The login experience is more seamless with an email.

Summary Instructor management makes it easy to add users to the platform, either one at a time or in bulk. Use + New Instructor for individual entries or the Import tool to upload multiple instructors at once.

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Adding Classes to the Platform Classes play an important role in ensuring instructors have access to information, assignments, and reporting about their learners. Before you can assign learners to a class, you first need to create one. As an Instructor or an Administrator, you can create classes to the platform using the Classes view under Users and Groups.

How to Add a Class to the Platform Any Instructor or Admin can add a class to the platform using the Classes view.

1. Access the Classes View — Go to Data > Users and Groups > Instructor Usage.

2. Add a New Class — Use + New Class, located in the top right of the detailed table, to add a new class.

3. Add the Class Information — Add the class's name, instructor, grade, and any of the optional fields.

4. Add Course(s) to the Class — Select the course(s) you want to assign to the class.

5. Save the Class — After saving, the class will show up in Classes and be accessible throughout the platform.

Best Practices • • •

Assign multiple courses as needed – classes can be linked to more than one course if learners require access to more than one course.

Classes are necessary for instructors to manage the Study Plan, so make sure classes are set up before instructors begin managing the platform.

Only courses currently licensed by your institution or district will be available for assignment. If a course is missing, contact your program administrator or MasteryPrep support.

Summary Classes give instructors access to learner data, assignments, and reports. Create them from the Classes view by adding class details, assigning an instructor, and linking courses, so learners are ready for instruction and progress tracking.

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Adding Learners to the Platform As an Instructor or Administrator, you have the ability to add Learner users directly to the platform using the Learners view under Users and Groups. Learners can either be added individually through the + New Learner function or added in groups using the Import function.

Adding Individual Learners Adding an individual learner can be completed by using the + New Learner button on the detailed table in the learners view.

1. Access the Learners view — Go to Data > Users and Groups > Learners.

2. Add a new learner — Use + New Learner, located in the top right of the detailed table, to add a new learner.

3. Add the learner's information — Add the learner's first name, last name, institution, and (optionally) grade.

4. Choose the account type — If the learner will use an email to log in, provide the learner's email and choose a temporary password or invite the learner to create a password. If the learner will use a username to log in, provide the learner's username and temporary password.

5. Save the learner — After saving, the learner will show up in the Learners view and can be accessible throughout the platform.

Importing Multiple Learners Adding multiple learners to a specific institution can be completed using the Import button on the detailed table in the Learners view.

1. Access the Learners view — Go to Data > Users and Groups > Learners.

2. Filter to an institution — This will enable the Import button on the table. (Note: you are required to choose an institution to use the import feature.)

3. Open the import portal — Use Import to open the import portal. You will see a download for a template file, an option to upload an import file, an import button, and additional instructions.

4. Download the template — If this is your first time importing learners, download the sample .csv file. You can use this template to organize your learner import file.

(Note: this is a different template than the instructor import.)

5. Add learners to the template — Follow the instructions on the import portal to add learners to the template file.

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6. Import the learners — Use Choose File to upload the import file, and then use Import to import the learners. Once the import is complete, learners will be accessible throughout the platform.

Best Practices • • •

Use the import portal if you wish to import more than a few learners. It's fast and easy once you get used to the template file.

It's recommended to use email instead of usernames. The login experience is more seamless with an email.

If you have a seat-based account, you will need to license learners after you have added them to the platform. This can be done with the Licenses view in Users and Groups.

Summary Learner management lets you quickly add users to the platform, whether individually or in bulk. Use + New Learner for single entries or the Import tool for large groups—then license learners as needed to complete setup.

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Assigning Learners to a Class Assigning Learners to Classes on the platform ensures they receive access to the correct courses and lets instructors view their learners’ data. Whether setting up classes at the start of the year or adding learners later, this process groups learners correctly for instruction and reporting.

How to Assign Learners to a Class Assigning learners to a class is accomplished using the Classes view under Users and Groups.

1. Access the Classes View — Go to Users and Groups > Classes.

2. Choose a Class — Locate the class that will receive learners. Use + New Class to create a class if necessary.

3. Open Class Assignments — Select Assign Learners from the three dots at the far right of the table.

4. Assign Learners — Use the + or – icons next to a learner's name to add or remove them from a class, or use Add All or Remove All to affect all learners.

Best Practices • • •

You can only assign learners who are already added to the institution’s account.

Verify enrollment on the Learners view located under User and Groups.

Assign learners to multiple classes – useful for test prep, intervention, or enrichment groups.

Confirm each class has the correct instructor to ensure access and proper reporting.

Summary Assigning learners to classes is essential for organizing instruction and tracking performance. The streamlined workflow in the Classes view enables quick, accurate setup—ensuring learners are grouped with the right instructor and courses.

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Removing Users As an Administrator, you can delete and restore learner, instructor, and admin users from the platform. Deleting users isn't permanent, but it allows you to remove them from reports and platform access.

How to Delete a User Deleting users can be accomplished through Users and Groups.

1. Access the Users and Groups view — Go to Data > Users and Groups and then select either Learners, Instructors, or Admins.

2. Select the user(s) to be deleted — Use the checkboxes on the left side of the table to select the user(s) you wish to delete. You can also use the three dots on the farright side of the table to delete an individual user.

3. Delete the user(s) — Use Delete to delete the selected user(s). After deletion, a user will no longer appear in reports or have access to the platform. This action can be undone with Restore for learners and instructors. Admins can be restored through customer support.

How to Restore a Deleted User Deleted learners and instructors can be restored through Users and Groups.

1. Access the Users and Groups view — Go to Data > Users and Groups and then select either Learners or Instructors.

2. Open the restore tool — Use Restore, located in the top right of the table, to open the Restore Tool.

3. Select the user(s) to be restored — Use the checkboxes on the left side of the table to select the user(s) you wish to restore. You can also use the restore button on the far-right side of the table to restore an individual user.

4. Restore the user(s) — Click Restore to restore the selected users. After restoring users, they will once again appear in Users and Groups and be accessible throughout the platform.

Best Practices •

Instructors can't delete any learners, but they can remove them from their classes.

This removes the learners from the instructor's reporting and access.

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Removing users also removes them from historical reports, which may be undesirable. Consider whether license access or filters would achieve your goal before deleting a user.

Admins can only be restored by customer support, so be mindful about deleting institution or district admins.

Summary User deletion lets administrators remove learners, instructors, or admins from platform access and reports, with the option to restore learners and instructors later. Use it to manage active users while keeping the ability to recover accounts if needed.

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Learner Experience During the soft launch, learners will be able to access all instructional lessons, practice sets, and quizzes for all courses in which they’re enrolled through the Study Plan. Each Study Plan (with the exception of Essential Skills) begins with either a Diagnostic or a Placement Quiz.

Diagnostics and Placement Quizzes (updated 12/18/25) Each WorkKeys Curriculum course begins with either a Diagnostic or a Placement Quiz.

Both are powerful tools that quickly assess and learner’s performance and skills and determine the optimal place for the learner to begin a Study Plan.

Note: The Essential Skills courses are the exception to this rule and do not begin with a Diagnostic or Placement Quiz. Learners begin each Essential Skills course with its instructional content.

Diagnostics Diagnostics are adaptive tests used for the three NCRC-aligned courses: Applied Math, Graphic Literacy, and Workplace Documents. The Diagnostic for each course is adaptive and consists of 15 questions. After the first question, each subsequent question is selected from an item bank based on the learner’s answers to previous questions. The Diagnostic adapts to a learner’s performance by selecting more difficult questions when the learner answers questions correctly, and less difficult questions when the learner answers questions incorrectly.

Placement Quizzes Placement Quizzes are used for Business Writing, Workplace Observation, and Applied Technology courses for Electricity, Fluid Dynamics, Mechanics, and Thermodynamics. The Placement Quiz for each course consists of a set of questions that are served linearly to the learner.

Scoring Each Diagnostic and Placement Quiz produces a score for the learner in the form of a Predicted Level. This score represents the Level the learner would be most likely to earn

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on the WorkKeys assessment if they were to take the assessment without any further preparation.

The Predicted Level earned by the learner on the Diagnostic or Placement Quiz also determines the Starting Level where the learner will begin the Study Plan for that course.

For example, a learner who earns a score of Level 3 on the Applied Math Diagnostic is already performing well enough to earn Level 3 on the WorkKeys Applied Math assessment. Therefore, the Starting Level for that learner will be Level 4 of the Applied Math Study Plan. This ensures that each learner focuses on the instructional and practice content that is most likely to help them improve their score on test day.

End of Level Quizzes (added 12/18/25) Each Level within a Study Plan culminates in an End of Level Quiz. The End of Level Quiz assess the learner’s mastery of the skills covered in its Level of the Study Plan. In order for the learner to advance to the next Level in the Study Plan, they must earn a passing score on the End of Level Quiz. The learner can retry each End of Level Quiz, and retry instructional lessons, as many times as needed to earn a passing score.

Summary Diagnostics and Placement Quizzes quickly assess a learner’s performance and produce a score for the learner in the form of a Predicted Level. This represents the Level that the learner would be most likely to earn on the real assessment without any further study. This score also determines the learner’s Starting Level in the Study Plan, ensuring that each learner is directed to the most relevant content to help them improve their performance before test day.

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Study Plan The Study Plan organizes a learner’s online course into a sequence of lessons, practice sets, and quizzes. A Study Plan is available for each course the learner is enrolled in.

What You’ll See in Study Plan A learner's Study Plan contains four main elements: • • • •

Course Navigation – Learners can use the course navigation menu at the top of the screen to switch between courses.

Progress Bar – The progress bar tracks the percentage of the plan completed by the learner. As learners complete lessons and quizzes, the bar will fill up.

Quick Start or Resume – Learners can use Start or Resume button located just below the progress bar to jump back into the next lesson in their plan.

The Study Plan Table – The main part of the screen is the Study Plan Table. This table lists a sequence of every diagnostic, lesson, practice set, and quiz in the learner’s plan. o The status icon on the far left of the table indicates if the content is complete, in-progress, not started, or locked. o The table shows the name, type, and completion date for each diagnostic, lesson, practice set, or quiz. o The actions on the far right of the table allow learners to start, resume, review, or retry a lesson or quiz (if allowed).

How to Use a Study Plan 1. Access the Study Plan for a course — Select Study Plan from the navigation sidebar and choose a course from the course navigation menu.

2. Start or Resume a diagnostic, lesson, or quiz — Use the Start or Resume button in the top right of the Study Plan to open the current lesson. If the plan allows the learner to complete content out of order, the learner can start or resume any lesson using the action on the far right of the table.

Summary The Study Plan guides learners through a sequenced path of diagnostics, lessons, practice, and quizzes. Learners can track progress, start or resume activities, and access lessons directly from the Study Plan table.

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