Master Plumber Summer 2025

SUMMER 2025

INDUSTRY’S BEST SHINE

Building the Future of Plumbing in Bundaberg

MPAQ Updates Charge-Out Rate Calculator

Women on the Tools

master plumbers'

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Why use this system? whs templates and info sheets

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Dashboard

Revenue

18 Month Trend 500k 400k 300k 200k

REVENUE

23,9K

100k

MISSED

3,98K

0

AUG SEP OCT NOV DEC JAN FEB MAR APR

COMPANY METRICS TOTAL SALES

TOTAL AVG. SALES

TOTAL REVENUE

$3,500

$13,500

$23,900

70%

CALL BOOKING RATE

TOTAL CONVERSION RATE

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CONTENTS

Summer 2025 6

Executive

25 Business

7

Advocacy

26 Product News

Working Together for a Stronger Plumbing Industry: Insights from Canberra

28 Events

8

Industry News Updates from the Building Ministers’ Meeting Review to Deliver More Affordable Water for South East Queensland Lead-Free Transition Update QBCC Licence Now on Your Phone MPAQ Reappointed in Regulatory Bodies Registration Opens: World Plumbing Conference 2026 Silent Achievers Building the Future of Plumbing in Bundaberg $19M Apprentice Wage Support for Small Businesses Open Now

12 Technical MPAQ Members Access Standards for Free

7

Risks Due to Not Following Procedures of Electrical Isolation and Test For Dead at Petroleum Facilities Effective Management of Heat Risks for Workers

14 Plumbing & Gas Industry Awards

22 HR Working on Public Holidays Confirmed Federal Court Position

14

Christmas/New Year 2025-2026 Queensland Public Holidays

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PUBLISHED BY Master Plumbers’ Association of Queensland 243 Bradman Street, Acacia Ridge QLD 4110 P: 07 3273 0800 F: 07 3273 0873 E: info@mpaq.com.au W: www.mpaq.com.au THE TEAM CHIEF EXECUTIVE OFFICER Penny Cornah P: 07 3273 0800 E: penny.cornah@mpaq.com.au EDITOR Ashleigh Stonehewer P: 07 3273 0800 E: ashleigh.stonehewer@mpaq.com.au EDITORIAL & ADVERTISING ENQUIRIES Ronnie Shashi E: advertising@mpaq.com.au DESIGN Mhari Hughes E: mhari.hughes.art@gmail.com PRINT Printcraft P: 07 3291 2444 E: marketing@printcraft.com.au

4 | MASTER PLUMBER MAGAZINE Summer 2025

Editor’s Note Ashleigh Stonehewer – Editor Welcome to the Summer edition of the Master Plumber Magazine!

What a fitting way to round out the year, by celebrating the winners and finalists of the 2025 Plumbing and Gas Industry Awards. This annual event is a cornerstone of our industry calendar, and in this edition, we’re thrilled to spotlight the outstanding individuals and businesses who go above and beyond to raise the bar for excellence in plumbing, gas, and drainage services.

Across the categories, the achievements and dedication of these professionals are truly inspiring. From apprentices making their mark to longstanding leaders shaping the future of the trade, each story reflects the passion, resilience, and high standards that define our industry.

Congratulations to all the finalists and winners on your well-deserved recognition. You can read all about them in the feature on pages 14-19.

In this edition, we also share an update on MPAQ’s advocacy efforts, following a recent trip to Canberra to meet with federal ministers (page 7).

You’ll also find the latest updates on industry news, including the QBCC digital licence rollout and apprentice wage support changes (pages 8-11).

We’re also excited to announce a development for how members can access Industry Standards through the Standards Australia app. MPAQ has

purchased this access for all members as part of your membership, and you can find instructions on how to log in and use the platform on pages 12-13.

To help support your business operations, this edition also features an update to our Charge Out Rate Guide and Calculator to guide your pricing strategies and ensure profitability and sustainability. Turn to page 25 to explore the latest version.

Thank you for reading, and for your continued support. Congratulations to all members reaching milestones in this edition, and a warm welcome to our newest members. Have a safe and happy Christmas and New Year.

Happy Reading!

Ashleigh

30 Member Spotlight Women On the Tools Thriving in Plumbing and Gas

32 MPAQ Training 34 Member News 36 Member Benefits 37 Milestones 38 New Members 39 Supporters

35

Some MPAQ Council members in attendance at the 2025 AGM

MPAQ COUNCIL PRESIDENT Kent Vickers P: 0418 883 999 E: kvickers@qigs.com.au

TRUSTEES

VICE PRESIDENTS

LIFE MEMBERS

Dennis Yarrow P: 07 3277 5742 E: admin@yarrowplumbing.com.au Michael Ryan P: 07 3630 4744 E: mryan@beavisbartels.com.au

G Cottee, F Huysing, J Porter, NF Sharman, BD Wallace, WB Watson AM, R Kimlin, R Weaver

COUNCILLORS

MERITORIOUS SERVICE MEMBERS

Dan Parker P: 07 3177 2019 E: info@parkerplumbingcompany.com.au Greg Greenwood P: 07 3277 9190 E: greg@grkplumbing.com.au Nathan Parnaby P: 07 4970 9800 E: enquiries@aestec.com.au Sam Folan P: 07 5500 1100 E: samf@ccgroup.ltd Warwick Royal P: 0730381038 E: info@plumbaround.com.au

A Chapman, D Powell, B Wallace, R Weaver, D Nunn, J Ritchie, K Slade, R Walker, A Jackson, R Roser, G Bergman, C Baldock, A Burke, K Baluch, B Sorohan, P Flanagan, J McCoy

TREASURER Sean Taylor P: 0416 245 016 E: sean@tpworks.com.au

Bill Watson AM P: 07 3273 2333 E: bill@connectorsgroup.com.au Patrick Robertson P: 07 3276 8833 E: info@rpgs.com.au

DISCLAIMER Opinions expressed in this publication are not necessarily those of the MPAQ, nor does the MPAQ guarantee the accuracy of statements made by contributors or advertisers or accepts responsibility for statements they may express in this publication. The MPAQ does not accept liability to advertisers, which may be held contrary to the Trade Practices Act 1974.

The MPAQ reserves the right to refuse, cancel, amend or suspend any advertisements or inserts without reason.

MASTER PLUMBER MAGAZINE Summer 2025 | 5

EXECUTIVE

PRESIDENT’S MESSAGE The 25th Plumbing and Gas Industry Awards were run and won in October and what a fantastic night it was. The quality and volume of nominations were outstanding again this year, and the team at James Giles Plumbing had a very successful night. Congratulations to James for winning the Businessperson of the Kent Vickers, President Year award. A welldeserved accolade for a leader in the Queensland gas and plumbing industry.

The national skills shortage is a constant conversation that is raised in almost every forum. It is a topic that the industry is strongly invested in fixing. There are still lots of ideas being thrashed out and a clear direction has not yet been decided. From the Federal Government down to the industry associations there are a lot of differing opinions on how to fill the gap created by many years of inaction.

In my opinion, the opportunity to make a trade a real career choice needs to start at high school in grade 10 when our young men and women are deciding what career pathway they would like to pursue. For far too long the only career path promoted at high school was university studies and a degree, and this needs to change if we are serious about fixing the skills shortage in the construction industry. Other ideas on how to speed up the apprenticeship have been floated but will require special consideration to ensure the quality of our trade is not lost permanently, to fix a here and now problem. Reducing the term of an apprenticeship or splitting the trade is something that I would not support.

MPAQ has held two trade shows recently. The first was at TAFE Ashmore and the level of participation by sponsors and members was outstanding. The second was at TAFE Acacia Ridge, held in conjunction with International Men’s Day celebrations on 19 November. The support for the trade and the sponsors was exceptional, and the events team delivered a sensational opportunity for our industry leaders and members to engage.

With another Queensland Summer upon us, it’s time to remind you all to look after yourselves when you’re working in the heat. Hydration is often overlooked and is a major contribution factor of heat stroke so it’s a great time to remind you to drink plenty of water and take regular breaks.

Finally, I would like to mention the passing of our Technical Officer Mr Matt Simpson after a short illness.

Matt was a wealth of knowledge and was well respected in the industry. He joined the MPAQ team in 2023 and had just completed his TAE and was getting ready to deliver training to our members. He will be sadly missed around the office.

I wish you all a very happy and prosperous Christmas with your family and friends. I look forward to seeing you at the events in 2026. Please stay safe and look out for each other. Merry Christmas.

Life’s good 6 | MASTER PLUMBER MAGAZINE Summer 2025

PERSPECTIVE What the New Queensland Procurement Policy Means for Our Industry The Queensland Government has announced the biggest shake-up of procurement in decades, introducing the new Queensland Procurement Policy 2026, which Penny Cornah, Chief Executive Officer will take effect from 1 January 2026. Valued at over $35 billion annually, this policy is set to simplify, streamline, and strengthen how the government engages with local businesses.

At the heart of the reform is a clear commitment to back Queensland businesses, particularly small, family-owned and regional enterprises. A new 30 percent participation target will ensure that small and medium enterprises are front and centre of future government contracts. For our industry, this means more opportunities for plumbing businesses to tender for maintenance, infrastructure, and building work, and to compete on a fairer playing field.

The policy also introduces an Australian-first focus on veteranowned or veteran-supporting businesses, alongside commitments to female-led, disability-supporting, and Indigenous businesses, with at least three percent of annual procurement spend dedicated to Indigenous suppliers. One of the most welcome changes is the cutting of red tape. The existing procurement framework has been reduced, making it faster and easier for local businesses to navigate.

One of the most significant developments is the permanent removal of the Best Practice Industry Conditions (BPICs). These conditions added considerable complexity, administrative burden, and cost to project delivery. Other improvements include simplifying contracts to reduce red tape, the introduction of a Procurement Capability Uplift Program to build skills and consistency across agencies, and a focus on pursuing innovative supply solutions through outcome-based specifications, trials, and pilot programs.

For Queensland’s plumbing and gas sector, this is a significant opportunity. Local contractors and tradespeople will have a stronger chance of winning government work, particularly in regional areas where spending and support have declined in recent years.

As the policy takes effect, please: • R eview your business credentials and ensure all registrations, compliance, and insurances are up to date.

• H ighlight your local presence and Queensland roots when tendering.

• S tay informed about upcoming government procurement roadshows and supplier briefings.

MPAQ will continue to monitor the implementation of the new policy and keep members informed as further details are released.

ADVOCACY

Penny Cornah, Daniel Smolenaars, Joe Prevedello, Michael Overeem, Nathaniel Smith, Ashley Dalmau, Andrew Clarke, Greg McElroy, and Ken Gardner

Working Together for a Stronger Plumbing Industry

INSIGHTS FROM CANBERRA In early November, I had the privilege of joining my colleagues from Master Plumbers Australia and New Zealand (MPANZ) in Canberra for a series of meetings with both Government and Opposition representatives.

These discussions provided an important opportunity to highlight the critical role the plumbing and gas industry plays in delivering safe, sustainable, and futureready infrastructure for all Australians.

Over two days, we met with senior ministers, advisors, and departmental representatives across a range of portfolios, including Skills and Training, Housing, Industrial Relations, Industry and Innovation, Environment and Water, and Energy and Emissions Reduction. The engagement from all sides of government was extremely positive, with genuine interest in the challenges and opportunities facing our sector.

KEY DISCUSSION POINTS Our advocacy focused on several national priorities, including: • Skills and workforce development – the need for stronger apprenticeship support, including funding assistance for employers when apprentices attend training, and mentoring programs to improve completion rates.

• Housing and infrastructure delivery – recognising the essential role of licensed trades in achieving national housing targets and ensuring regulation keeps pace with demand.

• Regulatory consistency and productivity – removing duplication between jurisdictions, improving access to Australian Standards, and reducing red tape to boost efficiency without compromising safety.

• Sustainability and innovation – supporting the transition to lead-free plumbing products, water conservation measures, and readiness for emerging

technologies such as hydrogen and renewable gas.

• Small business viability – addressing rising insurance costs, fair payment practices, IR matters, and ensuring tax and incentive systems recognise the real cost of training and compliance.

It was inspiring to see the strength of collaboration across state and territory associations, with a shared commitment to ensuring plumbing remains a cornerstone of public health, housing, and environmental sustainability.

Together, we presented a united voice on behalf of thousands of plumbing businesses, apprentices, and professionals across Australia and New Zealand. Our discussions in Canberra reinforced the importance of maintaining open and constructive dialogue with policymakers.

MPAQ will continue to work closely with our national partners through MPANZ to ensure that the voices of Queensland plumbers are heard and that future policy decisions support a skilled, safe, and sustainable industry.

Article written by Penny Cornah, MPAQ CEO

MASTER PLUMBER MAGAZINE Summer 2025 | 7

INDUSTRY NEWS

UPDATES FROM THE BUILDING MINISTERS’ MEETING The Commonwealth, State and Territory Building Ministers (‘Building Ministers’) met in October to agree the pause and streamlining of the National Construction Code (NCC).

Building Ministers also decided the content and timing of the 2025 edition of the National Construction Code (NCC 2025).

Pause on Residential Changes Building Ministers discussed the Commonwealth announcement on 24 August 2025 that no further residential changes to the NCC, except for essential quality and safety measures, will be made until mid-2029, following the finalisation of NCC 2025.

Building Ministers agreed to pause further residential changes to the NCC and acknowledged it as a constructive step in improving productivity in residential construction and boosting the supply of new homes. Pausing further changes, following the finalisation of NCC 2025, will provide certainty to industry, allowing builders to invest with confidence in workforce development and innovation related activities.

Streamlining the NCC Building Ministers agreed that there is potential to improve and modernise the NCC, ensuring a fitfor-purposes regulatory environment that supports the industry to build more homes, more quickly.

Agreed scope for the work underway includes considering how to: • Streamline and use AI to improve useability of the NCC to assist tradies, small businesses, and households; • Reduce the regulatory burden on our building and construction industry; • Remove barriers to the uptake of modern methods of construction; and • Improve how code provisions are developed by the Australian Building Codes Board (ABCB) and consider the appropriate cadence of future NCC updates.

The streamlining effort will encourage greater national harmonisation, while recognising the need for state and territory-based regulatory changes that reflect the specific quality and efficiency needs of each jurisdiction.

NCC 2025 Finalised After considering advice from the Australian Building Codes Board, Building Ministers agreed to the following necessary adjustments for inclusion in NCC 2025:

• Water management in commercial and apartment buildings to prevent water ingress; • Carpark fire safety provisions for commercial and apartment buildings; • Commercial energy efficiency reforms including efficiency improvements and mandatory onsite solar photovoltaic systems to support net zero ambitions; and • Condensation mitigation.

Ministers agreed that there would be no further residential changes in NCC 2025, outside of essential safety and quality changes. This means voluntary embodied carbon provisions would be published as an ABCB guidance document, and that EV charging provisions and residential energy efficiency changes would not be introduced at this time. This approach maintains the high energy efficiency standards adopted in NCC 2022, including 7-star energy efficiency, and recognises the changes made to EV charging in commercial buildings in NCC 2022.

NCC 2025 will be published by 1 February 2026. States and territories can consider adoption from 1 May 2026. The adoption of NCC 2025 is a matter for each jurisdiction. For example, Tasmania noted it has paused implementation of NCC 2025 measures.

Article from the Building Ministers’ Meeting: Communiqué October 2025

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INDUSTRY NEWS

PLUMBERS GO DIGITAL QBCC LICENCE NOW ON YOUR PHONE

REVIEW TO DELIVER MORE AFFORDABLE WATER FOR SOUTH EAST QUEENSLAND The Crisafulli Government has directed the Queensland Competition Authority (QCA) to review Unitywater and Urban Utilities water prices and help deliver more affordable water bills for more than 2.4 million Queenslanders in the South East corner.

The review will ensure water prices are fair and reflect the actual costs of providing services and will also encourage water service providers across South East Queensland (SEQ) to operate more efficiently, putting downward pressure on water bills for Queenslanders.

The review will happen in two stages, both designed to deliver bill relief: Stage 1 will run until mid-2027 and focus on productivity, policy, and cost-efficiency measures while Stage 2 will run from 2027-30, and take a detailed look at costs, service standards, and pricing.

As part of the review, the QCA will work with Unitywater, Urban Utilities, shareholding SEQ councils, and Queenslanders, to ensure the process is fair and transparent.

Further details on the review, including timelines and opportunities for the public to have their say, will be made available by the QCA. Article from the Minister for Finance, Trade, Employment and Training

LEAD-FREE TRANSITION UPDATE

INDUSTRY COLLABORATION AND NEXT STEPS The National Construction Code (NCC) 2022 – Volume Three (Plumbing Code of Australia) requires that all plumbing products associated with supplying drinking water be lead-free from 1 May 2026, marking the end of the three-year transition period.

Under these requirements, a plumbing product intended for use with drinking water must have a weighted average lead content of no more than 0.25 per cent.

Industry Concerns and Government Response MPAQ, along with other key stakeholders, has raised concerns with the Department of Housing, Local Government, Planning and Public Works and the Minister for Housing and Public Works and Minister for Youth regarding industry readiness for the transition to lead-free products. As discussed with departmental representatives and mentioned

by Assistant Minister Rebecca Young at the recent MPAQ Business Leaders Roundtable, the Queensland Government recognises the challenges associated with the proposed transition date and appreciates the advice provided by industry.

National Consistency and Queensland’s Position Queensland continues to advocate for a harmonised national approach to the lead-free implementation arrangements. The Department

has been asked by the Minister to continue working closely with the Australian Building Codes Board (ABCB) to identify an appropriate, nationally consistent response to the issues raised.

However, in the absence of national agreement, the Queensland Government will consider state-specific measures to ensure a smoother transition. Similar to the approaches taken in South Australia and the Australian Capital Territory, any Queenslandspecific arrangements may: • Exempt installations that are subject to existing building approvals; and • Provide a further transition period for all other plumbing work.

The QBCC digital licence, available through the Queensland Digital Licence app, is transforming how contractors manage compliance and convenience.

WHY PLUMBERS ARE SIGNING UP • Renewals and changes are updated in real time. Once processed, no more waiting for the post.

• Store multiple licences in one place. If you hold more than one QBCC licence, they’re all stored together.

• Know your status. Whether it’s active, up for renewal, or expired; you’ll know right away.

• Enjoy peace of mind. Built-in security features mean your digital QBCC licence is official and protected.

PLUMBERS LEADING THE CHARGE The numbers speak for themselves, with more than one thousand plumbers and drainer licensees already enjoying faster and easier licence management.

As of November 2025, 6,100 licensees have an active digital licence. This includes more than 1,350 plumber and drainer licensees and 83 provisional plumber and drainer licensees.

QBCC CEO and Commissioner Angelo Lambrinos calls this a game-changer: “It’s about freeing you up to focus on what you do best: running your business, leading your team, and getting the job done.”

HOW TO GET STARTED 1. Download the Queensland Digital Licence app via the App Store or Google Play.

2. Onboard using a Transport and Main Roads-issued product such as your driver’s licence.

3. Add your QBCC licence via the wallet tab.

Learn more about the QBCC digital licence on www.qbcc.qld.gov.au/ licences/digital-licence.

Next Steps and Industry Preparedness Queensland’s preference remains for a consistent national approach, and the Department will provide further advice following further discussions. While some flexibility may be introduced, it is important to note that there remains a firm commitment to transitioning to lead-free plumbing products. To minimise redundant stock and potential financial impacts, MPAQ encourages all industry participants to familiarise themselves with the requirements and begin transitioning stock if this process has not already commenced.

The Department remains conscious of the need to provide clarity to industry and will continue to communicate updates as they become available.

Members with questions about this transition can call the MPAQ team on 07 3273 0800.

The Hon. Steve Minnikin MP, Minister for Customer Services and Open Data and Minister for Small and Family Business; and Jackson Martens from Conrad Martens Plumbing & Hot Water MASTER PLUMBER MAGAZINE Summer 2025 | 9

INDUSTRY NEWS

ADVOCACY CONTINUES

MPAQ REAPPOINTED IN REGULATORY BODIES

MPAQ will continue to represent the industry through MPAQ CEO Penny Cornah, who has been reappointed as the plumbing industry representative on the Australian Building Code Board (ABCB). This appointment was finalised at the Building Ministers Meeting in October 2025.

Penny has also been reappointed to the board of directors of the Building and Construction Industry (Portable Long Service Leave) Authority QLeave Board. She will join five other appointees to the board of directors alongside the new Qleave Chair Damien Long and Deputy Chair Matthew Byrne.

REGISTRATION OPENS:

WORLD PLUMBING CONFERENCE 2026

Registration for the World Plumbing Conference 2026, a landmark international event that will unite the global plumbing and heating community, is now open. The international event will be held alongside InstallerSHOW at the NEC Birmingham from 23-25 June 2026.

Are you interested to represent Queensland and join the MPAQ delegation? Send your expression of interest to info@mpaq.com.au.

For more information about the conference, visit www.ciphe.org.uk/about/wpc26/.

10 | MASTER PLUMBER MAGAZINE Summer 2025

SILENT ACHIEVERS

BUILDING THE FUTURE OF PLUMBING IN BUNDABERG The strength of any industry lies not only in its products or projects, but also in the people working tirelessly behind the scenes. In Bundaberg, a new chapter for the plumbing sector is being written – one driven by collaboration, quiet dedication, and deep commitment to apprentices and the construction workforce.

Recently, MPAQ Sales and Membership Specialist Jason Searle visited the Reece Multi-site in Bundaberg, a relatively new site that has quickly become a cornerstone for the local plumbing community. There he spoke with Store Manager Raydn Oaklands and local TAFE Queensland Teacher Alex Markby.

The discussion highlighted a challenge for many regional areas: the shortage of skilled tradespeople and the pressing need to support apprentices in their journey.

What stood out is how the Bundaberg Reece team has stepped up to the challenge through the donation of fixtures and fittings to TAFE Queensland’s Bundaberg campus, ensuring apprentices are gaining access to the tools and products they’ll be using throughout their careers. This kind of support ensures training is practical, current, and industry-relevant, an essential step in keeping young tradespeople engaged and on track for success.

Alex Markby’s story adds another layer. Since moving to Bundaberg in 2022 he has become a passionate advocate for the plumbing trade.

At TAFE Queensland, he is deeply involved with ensuring the success of apprentices, working closely with MPAQ members and plumbing businesses to give students not only the technical skills but also the confidence and insight required to thrive in the workforce.

Bundaberg’s plumbing training sector has been on a steady road to revival since 2020.

Reece Store Manager Raydn Oaklands and Queensland TAFE Teacher Alex Markby

Once known for its strong education and support systems, the region is now rebuilding that reputation. Industry Associations, TAFE Queensland, and local businesses are uniting the best possible outcomes for apprentices today, so the industry remains strong tomorrow.

These efforts often go unnoticed and unspoken. Especially the TAFE teachers and educators who go that extra mile, the suppliers who donate resources, and the plumbing businesses that mentor the next generation coming through – they are shaping the future of the trade in very real ways.

As the conversation about skill shortages grows louder across Queensland and the rest of the country, Bundaberg provides an important reminder that community-driven support and industry collaboration are not just optional extras – they are essential. The plumbing industry doesn’t thrive on the efforts alone of any individual but on the combined strength of teachers, businesses, and industry leaders to include associations who invest in people coming up behind them.

To those silent achievers and beyond, the plumbing industry owes you a thank you! Your work may be quiet and flies under the radar, but its impact is anything but.

Written by Jason Searle, MPAQ Sales and Membership Specialist

MPAQ IS HIRING! Technical Officer and Trainer

We are currently looking for a technical officer and trainer to join our dynamic team.

As an integral member of our small team, you will be part of achieving our strategic objective to provide quality plumbing technical advice and deliver post-trade training to the plumbing industry. Your responsibilities will include: • Providing technical advice of relevant plumbing legislation, Australian Standards, etc.

• Representing, liaising, and supporting members and the industry.

• Developing and writing technical articles and resources for industry.

• Researching, developing, and writing relevant training courses for industry.

• Delivering industry-relevant post-trade training courses.

• Duties and tasks are not limited to the above and may evolve with the needs of the role.

Licensed plumbing, drainage, and gas professionals with a minimum of four years’ experience are welcome to apply. Please email training@mpaq.com.au.

INDUSTRY NEWS

$19M APPRENTICE WAGE SUPPORT FOR SMALL BUSINESSES OPEN NOW The Small Business Apprenticeship Pilot Program was launched in October, delivering $19 million in wage subsidies to 2,000 construction apprentices.

The program covers a portion of apprentice wages for an average training period of eight weeks per year, starting at a 50 per cent subsidy of the typical first and second year wage and reducing to 25 per cent in the third and fourth years. This means employers can claim up to $4,580 to subsidise the wages of first and second year construction apprentices and up to $2,290 for third and fourth year apprentices.

The CSQ At a Glance Industry Outlook 202425 reported that there were close to 30,000 construction apprentices training in the state – meaning today’s funding would only cover close to 7 per cent of that number.

Nationally it costs an employer over $250,000 to employ an apprentice over a four-year apprenticeship, yet they currently receive only two per cent of that amount in government incentives.

Only one tenth of training happens at college.

The rest of the learning happens on-site, through one-on-one supervision by a licensed plumber. The current state of the sector means a solid pipeline of apprentices is jeopardised. Come the 2032 Olympics, the workforce needs to increase by two

or three-fold. This is likely to lead to consumers having to pay more for maintenance plumbers.

“We welcome the announcement, and we want to see it increase and continue for years to come. We urge the government to consider other businesses that don’t fit in the small business category,” she said. “For us to have any chance of delivering Olympics, addressing the housing crisis and other major infrastructure projects, this funding needs to go further,” says MPAQ CEO Penny Cornah.

For more information and to apply for funding, visit www.mpaq.com.au/article/ apprentice-wage-funding-pilot.

This funding comes as a big win for small and family businesses and a positive result of MPAQ’s ongoing advocacy efforts for government to provide greater support for businesses.

However, MPAQ is calling for the expansion of the funding to help strengthen the skills pipeline ahead of the 2032 Olympic Games.

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MASTER PLUMBER MAGAZINE Summer 2025 | 11

TECHNICAL

STANDARDS AUSTRALIA APP

MPAQ MEMBERS ACCESS STANDARDS FOR FREE MPAQ members* enjoy a FREE subscription to the Plumbers Set via the Standards Australia Store mobile app. The cost of accessing these Standards are covered by MPAQ as part of your membership benefits.

What this means for you:

To register, visit www.mpaq.com.au/services/standards. *Available only to contracting members.

RISKS DUE TO NOT FOLLOWING PROCEDURES OF ELECTRICAL ISOLATION AND TEST FOR DEAD AT PETROLEUM FACILITIES

In a recent incident, an inappropriately isolated electrical cable remained live and arced while staff were reinstating equipment. Preliminary investigations indicate possible issues associated with use of inaccurate or outdated wiring diagrams, failure to follow isolation procedures, and failure to effectively test for dead prior to starting work.

An inappropriately isolated electrical cable remained live and arced while staff were reinstating equipment.

12 | MASTER PLUMBER MAGAZINE Summer 2025

Heat exposure continues to be a risk that needs to be managed for workers across the resources sector. Heat stress can cause a medical emergency and, if not properly prevented or treated, it can be fatal.

Each year as we approach the summer period, Resources Safety and Health Queensland releases updated information on heat exposure and related risks. This includes information and links to materials for all resources sector sites to review and take appropriate action to ensure effective management of heat risks for workers.

• More value for members – 19 Industry Standards available • Fast and easy access through the Standards Australia mobile app • Download for offline use • Automatic updates will apply to your Standards so you are always up to date with new versions and amendments

Not following electrical isolation and test for dead procedures at petroleum and gas facilities creates risks of serious incidents and injuries.

EFFECTIVE MANAGEMENT OF HEAT RISKS FOR WORKERS

In this case, a generator was taken out of service and removed for major maintenance and repair. The permit to work documentation included a job hazard analysis, wiring diagrams, and isolation sign-offs. According to the documentation, the generator and its associated circuits were appropriately isolated before being sent off-site.

Upon returning from major maintenance, staff attempted to reposition the equipment.

During repositioning and preparing the cables, an electrical arc occurred, resulting in minor burns to the associated wiring and protective covering.

While no one was injured, this was a serious near miss. The following potential issues were identified, including: • The electrical wiring information was incorrect or outdated.

• The isolation procedure was not appropriately followed or was ineffective.

• The ‘test for dead’ procedure was not appropriately followed or effective, during both disconnection and reconnection processes.

Adhering to isolation and ‘test for dead’ procedures is crucial for avoiding serious incidents or injuries from electrical hazards.

Failure to maintain currency of all documentation, and implement fully developed operation and maintenance procedures will result in an ineffective safety management system, exposing workers to harm. Investigations are still ongoing.

Article from the Resources Safety & Health Queensland

Scan the QR code to access the resource from RSHQ.

Working in confined spaces, on roofs, or outdoors in direct sun could be identified as a hazard.

In these cases, your SWMS must identify these risks and specify control measures.

MPAQ has made compliance easy and manageable for you with Master Plumbers’ Safety – a cloud-based management designed by industry, for industry.

Generate personalised SWMS on site, on any device, in as quick as five minutes. This comes at no cost to MPAQ members, saving you up to $1,428 a year.

Find out more: www.mpaq.com. au/services/whs/mpsafety

TECHNICAL

MPAQ members* can enjoy a FREE subscription to the Plumbers Set via the Standards Australia Store mobile app. *Contracting members only

Visit www.mpaq.com.au to claim your code today.

Australian Standards at your fingertips A mobile app designed for tradespeople View standards in real-time via your mobile device

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Access Plumbing Standards Anytime, Anywhere Australian Standards are now more accessible with the Standards Australia Store mobile app.

Scan the QR-code to find out more.

MASTER PLUMBER MAGAZINE Summer 2025 | 13

2025 PLUMBING & GAS INDUSTRY AWARDS

INDUSTRY’S BEST SHINE

Master Plumbers’ Association of Queensland (MPAQ) celebrated the best of the plumbing and gas industry at the 2025 Plumbing and Gas Industry Awards on Friday 3 October. This year, Queensland-based businesses and individuals exemplified unparalleled passion, unrelenting resilience, groundbreaking innovation, inspiring leadership, and new standards of excellence as winners were recognised in each of the 16 award categories throughout the evening.

The path forward to a sustainable, progressive, and successful industry is paved by trailblazers.

On its 25th year, the Plumbing and Gas Industry Awards endeavours to celebrate these trailblazers – individuals, teams, and businesses who have showcased their unwavering commitment to protecting the health and safety of our communities with passion and excellence.

Presented by the MPAQ in partnership with Reliance Worldwide Corporation (RWC), the ceremony honoured outstanding individuals and teams who delivered exceptional quality of work to their customers. The event brought together over 700 people from across the industry at the Star Brisbane, including industry leaders, organisations, and emerging talent, to commemorate the occasion.

Across 16 different categories, 113 nominees, finalists, and winners were recognised for their outstanding work.

CEO of MPAQ Penny Cornah said the awards are a chance to celebrate excellence across the state, with this year marking its 25th anniversary.

“It is a significant milestone in recognising the outstanding achievements of individuals and organisations who exemplify professionalism and commitment in protecting the health and safety of our communities,” said Penny.

“Every nominee, and especially our distinguished finalists, should take great pride in their accomplishments. These awards are a symbol of the dedication and high standards that define our industry.”

14 | MASTER PLUMBER MAGAZINE Summer 2025

EVENT PARTNER

ENTERTAINMENT PARTNER

AWARD PARTNERS

DINNER PARTNER

SOCIAL PARTNER

WELCOME PARTNER

SUPPORTING PARTNERS

MASTER PLUMBER MAGAZINE Summer 2025 | 15

2025 PLUMBING & GAS INDUSTRY AWARDS

CONGRATULATIONS TO THE 2025 WINNERS! TESTO SCHOOL BASED APPRENTICE OF THE YEAR Winner: Lochlan Moroney – The Industry School Lochlan Moroney has been recognised for his outstanding dedication, growth, and passion for the plumbing trade. Balancing his plumbing studies at TAFE Queensland with hands-on training at Davies Plumbing and Gas, he has shown initiative, resilience, and an eagerness to learn. His employer commends his strong work ethic and willingness to take on feedback, noting the way he quickly corrects mistakes and strives for excellence in every task. The judges were particularly impressed by his maturity, his clear vision for the future, and his commitment to developing sustainable plumbing solutions that will make a real difference for the community. With determination, professionalism, and a drive to succeed, Lochlan Moroney is a rising talent with a bright future ahead.

Lochlan Moroney, The Industry School; and Phil Pomeroy, Testo

Cooper Burke, Fluid Industries Plumbing; and Geoff Clare, CSQ

Paul Adams, Rheem; and William Sheppard, Highmark Group

Allan Goodson, Caroma; and Jedd Leo, Tropical Coast Plumbing

16 | MASTER PLUMBER MAGAZINE Summer 2025

CONSTRUCTION SKILLS QUEENSLAND MERV HARRIS MEMORIAL BURSARY AWARD Winner: Cooper Burke – Fluid Industries Plumbing Cooper Burke has shown outstanding growth throughout his apprenticeship.

Now in his fourth year, he is recognised for his calm confidence, eagerness to learn, and his determination to continually improve. One of Cooper’s standout achievements has been in roof plumbing. What once proved challenging, he now approaches with skill and assurance, confidently handling all aspects of the work. His emotional intelligence sets him apart.

Cooper actively seeks feedback, applies it thoughtfully, and isn’t afraid to take responsibility or ask for support when needed. He has also committed himself to personal growth, making positive lifestyle changes and pursuing additional training to expand his capabilities on-site. With his technical ability, professionalism, and genuine dedication to his trade, Cooper is building a strong foundation for a bright and successful career in the plumbing industry.

RHEEM SECOND YEAR APPRENTICE OF THE YEAR Winner: William Sheppard – Highmark Group In just two years, William Sheppard has already played a key role across a wide range of projects—from NDIS housing complexes, to renovations, and most recently, the new Millmerran Hospital build. Will’s journey into plumbing began after a life-changing setback. Following a serious accident that ended his dream of joining the SAS, he chose a new path—an apprenticeship with Highmark Group’s plumbing team. Since then, he’s thrown himself fully into the trade, determined to learn and grow every single day. His employers and colleagues describe him as enthusiastic, reliable, and someone who never shies away from a challenge. Whether it’s tackling complex hospital works, problem-solving on site, or supporting his teammates, Will consistently proves his strong work ethic and positive attitude. Respected by supervisors and construction managers alike, Will’s passion for plumbing, commitment to safety, and drive to keep improving mark him as a future leader in the industry.

CAROMA THIRD YEAR APPRENTICE OF THE YEAR Winner: Winner: Jedd Leo – Tropical Coast Plumbing Jedd Leo’s journey throughout his plumbing apprenticeship is defined by resilience and determination. In 2023, Jedd was diagnosed with Acute Lymphoblastic Leukaemia. After enduring months of treatment, including chemotherapy and a bone marrow transplant, he emerged cancer-free and even more determined to succeed in his chosen trade. Back on the tools now, Jedd has shown a passion for plumbing—especially in maintenance, where his problem-solving skills and customer care shine. He’s always eager to learn, building on his skills across gas, roofing, and commercial work, with ambitions to gain further endorsements and one day run his own business.

Employers and clients alike describe Jedd as hardworking, humble, and professional, with a talent for making people feel at ease even in stressful situations. Judges praised his character, commitment, and the quality of his nomination. Through every challenge, Jedd has proven himself not only as a skilled apprentice but as an inspiration to those around him.

2025 PLUMBING & GAS INDUSTRY AWARDS FOURTH YEAR APPRENTICE OF THE YEAR Winner: Russell Lynch – HC Plumbing Russell Lynch has shown exceptional skill, dedication, and leadership throughout his apprenticeship. He has gained hands-on experience across residential and commercial plumbing, from sub-drains and fit-offs to complex projects like gas boilers, hydronic heating systems, and whole-home water filtration. His work is marked by precision, attention to detail, and pride in delivering high-quality outcomes. Russell also makes an impact beyond the tools—mentoring younger apprentices, sharing knowledge, and fostering team spirit through social events and community engagement. The judges commended his near-perfect technical interview and his clear passion for the trade.

Respected by his employer and admired by his colleagues, Russell Lynch is a role model for apprentices across Queensland.

REECE QUEENSLAND APPRENTICE OF THE YEAR Winner: Russell Lynch – HC Plumbing Russell Lynch has been recognised as Queensland’s most outstanding apprentice, standing out for his skill, leadership, and commitment to the trade. Returning as an adult to complete his apprenticeship, he has paired life experience with a strong drive to excel, taking on complex plumbing systems and supporting his workplace through training and cultural leadership. His employer notes that he’s rarely the first to leave and consistently sets the standard for others, while judges praised his technical ability, professionalism, and clear passion for the craft. Through determination and a focus on excellence, Russell has established himself as a leader among Queensland’s next generation of plumbers.

THE SERVICE TRADES COLLEGE TRADESPERSON OF THE YEAR Winner: Blake McMahon – James Giles Plumbing Blake McMahon has built his career on hard work, dedication, and a clear passion for the plumbing and gas industry. He began his journey in 2015 with James Giles Plumbing, and over the past nine years has grown from an eager apprentice into a respected tradesperson and leader. His experience spans projects across Queensland and interstate, from large-scale commercial installations to specialist gas and drainage systems. In 2024, Blake stepped confidently into a leadership role, managing major projects like the Kilcoy Cuisine Solutions Value-Add Facility, while guiding apprentices and sharing his knowledge with the next generation. Judges praised the detail in his nomination, his achievements at such a young age, and his commitment to lifting those around him. Known for his professionalism, problem-solving, and leadership on-site, Blake McMahon is a true role model in the industry.

TRADELINK PLUMBING OR GAS TRAINER OF THE YEAR Winner: Rob Mackintosh – TAFE QLD Rob Mackintosh has built a remarkable career spanning more than 20 years in plumbing, drainage, and gas, before dedicating the last eight years to teaching at TAFE Queensland. Respected as both a tradesperson and educator, Rob brings a wealth of real-world experience—from domestic maintenance to large commercial sites—to the classroom. He is recognised by his students and peers alike for his approachable style, industry knowledge, and commitment to building confidence and self-belief in others. Rob’s teaching philosophy is grounded in inclusivity and communication.

He strives to create a collaborative learning environment where adult learners feel respected, supported, and empowered. His innovations, including a 120-page formative assessment resource and the introduction of practical hazard identification tools, ensure students are prepared not only for assessments but also for the realities of industry practice. A trusted mentor, Rob maintains lasting connections with former apprentices and colleagues, reflecting his long-term impact as both a teacher and leader. His dedication to continuous improvement, industry engagement, and student development embodies the very best of vocational education and training.

RWC BUSINESSPERSON OF THE YEAR Winner: James Giles – James Giles Plumbing James Giles has transformed his early start in plumbing into building one of Queensland’s most successful and respected trade businesses. As Managing Director of James Giles Plumbing, he has grown the company from a sole trader operation into a multi-base business with specialist divisions, capable of delivering complex projects across Queensland and beyond. His leadership is marked by innovation—introducing advanced systems, technology, and streamlined processes that improve efficiency, customer service, and project delivery. The judges highlighted his ability to create a structured, resilient business with a clear long-term vision. He has mentored staff into leadership roles, invested in apprenticeships, and built a culture of empowerment that drives both people and business growth. A forward-thinking entrepreneur, James Giles continues to set the benchmark for excellence in business leadership within the plumbing and gas industry.

Russell Lynch, HC Plumbing; and Hon. Sam O’Connor, Minister for Housing and Public Works and Minister for Youth

Russell Lynch, HC Plumbing; and Ryan Buchalka, Reece

Mirjana Kozak, TSTCA; and Blake McMahon, James Giles Plumbing

Ben Sparks, Tradelink; and Rob Mackintosh, TAFE QLD

Luke Newcombe, RWC; and James Giles, James Giles Plumbing MASTER PLUMBER MAGAZINE Summer 2025 | 17

2025 PLUMBING & GAS INDUSTRY AWARDS

Kye Branwood (left) and Emily Harrison (right), Austbrokers Comsure; and Sonia Jones (centre), MSJ Plumbing

Kent Vickers, MPAQ President; and Bruce Wallace, MPAQ Honorary Historian

Doug Wright, ServiceTitan; and Angus Martens, Conrad Martens Plumbing & Hot Water

Ashley Monson, MDA Engineers; and David Mittmansgruber, AHSCA QLD chapter

18 | MASTER PLUMBER MAGAZINE Summer 2025

AUSTBROKERS COMSURE ANDREA VOGLER WOMEN IN BUSINESS AWARD Winner: Sonia Jones – MSJ Plumbing Sonia Jones has been a driving force behind MSJ Plumbing since its beginnings, shaping the business into a modern, professional, and customer-focused operation. With a background in government administration, Sonia brought structure, leadership, and innovation to the company. She has streamlined operations, strengthened client relationships, and introduced new systems that have set the business up for long-term success. Her leadership extends beyond processes. Sonia mentors her team, fosters a culture of inclusivity and respect, and creates space for staff development and wellbeing. She has also stepped into the spotlight as a speaker, business advocate, and mentor—sharing her story and encouraging more women to step confidently into leadership roles within the plumbing industry. Balancing business growth with personal development, Sonia has shown resilience, adaptability, and vision. Her impact on both her business and the broader industry demonstrates her exceptional commitment, innovation, and leadership.

MPAQ PRESIDENT’S AWARD Winner: Bruce Wallace Bruce Wallace is recognised for his decades of dedication and leadership within the Master Plumbers’ Association of Queensland and the plumbing and gas industry. Bruce managed Wallace Bros Pty Ltd from 1979 to 2011, with the company proudly holding MPAQ membership for an extraordinary eighty-five years. First elected to the MPAQ Council in 1983, Bruce went on to serve four terms as President and chaired countless committees that shaped the Association’s direction. Beyond MPAQ, his influence extended across education and training, including his role as founding Chairman of the Plumbing Industry Group Training Scheme, and his long service on the Yeronga TAFE College Council. Recognised as a Life Member in 2006, Bruce has continued to contribute as the official historian of MPAQ, capturing one hundred and twenty-five years of MPAQ’s story. Bruce Wallace’s unwavering passion, commitment, and service have left a lasting legacy, and we proudly celebrate him as the winner of this year’s MPAQ President’s Award.

SERVICETITAN SERVICE EXCELLENCE AWARD Winner: Conrad Martens Plumbing & Hot Water Conrad Martens Plumbing & Hot Water is a family-owned Brisbane business built on more than 40 years of trust, reliability, and genuine care for customers. Founded in 1982, and now led by brothers Angus and Jackson, the company completes more than 6,000 jobs each year— supported by a team dedicated to service excellence. Service excellence is woven into every part of the business. From clear communication and upfront pricing to innovative systems that improve efficiency, every decision comes back to one guiding question: will this improve the customer experience? Long-standing partnerships with clients, some lasting over 20 years, are a testament to that commitment. Equally important is their dedication to training and mentoring apprentices, supporting industry initiatives, and giving back to the community through local charities and education programs. With over 700 five-star reviews, Conrad Martens Plumbing & Hot Water has become more than just a plumbing service— they are now a trusted partner for generations of Queenslanders.

AHSCA QUEENSLAND HYDRAULIC CONSULTANCY DESIGN OF THE YEAR Winner: Sana Apartments – MDA Engineers MDA Engineers took on the hydraulic design for the Sana Apartments, a four-storey residential development that presented far more complexity than it first appeared. With ceiling spaces and service clearances tighter than ever, the team’s role began early—planning risers, large equipment layouts, and drainage solutions so the architect’s design could remain viable. Their design included extensive cast-in drainage, podium-level overflow systems for landlocked units, and the use of siphonic stormwater systems to overcome limited head height. Efficiency was prioritised throughout, with electric instantaneous hot water systems reducing both energy use and space requirements. Success relied not only on technical skill, but on careful coordination across disciplines and ongoing problemsolving throughout construction.

2025 PLUMBING & GAS INDUSTRY AWARDS MM KEMBLA OUTSTANDING COPPER PLUMBING & GAS PROJECT OF THE YEAR Winner: Star Tower 2 – Destination Gold Coast – Beavis & Bartels Beavis & Bartels delivered the plumbing and gas works for Star Tower 2 on the Gold Coast, a landmark development soaring 65 levels above the city. This high-profile project showcased the versatility and reliability of copper. The project also demanded innovative design solutions: pressurised balcony drainage systems, siphonic stormwater design, and alternative stack systems to overcome strict discharge and space limitations. Despite design changes mid-project, the team maintained seamless collaboration and delivered with exceptional workmanship. Recognised by the client as one of the best-performing contractors on site, Beavis & Bartels demonstrated how copper, paired with skilled craftsmanship, continues to set the benchmark for quality, innovation, and reliability in large-scale projects.

PLUMBING PLUS DOMESTIC PLUMBING OR GAS PROJECT OF THE YEAR Winner: Broadwater Park – Plumbmasters Gold Coast Plumbmasters Gold Coast delivered an 18-month transformation at Broadwater Park, turning a three-bedroom mansion and pavilion into a showcase of precision, sustainability, and luxury. Energy efficiency was a clear priority, with electric instantaneous hot water systems strategically installed to minimise heat loss and water waste. The team also carried out significant upgrades to stormwater and sewer systems, ensuring both performance and longevity. Challenges such as supply delays were met with proactive planning and clear communication, keeping the project moving smoothly. Plumbmasters also showed remarkable community spirit—donating reusable fixtures to local families and even offcuts to early learning centres for creative play. The result is a project that reflects true craftsmanship, forward-thinking sustainability, and a deep pride in plumbing. Broadwater Park now stands as a benchmark in residential excellence, built to inspire for generations.

ZIP WATER COMMERCIAL PLUMBING OR GAS PROJECT OF THE YEAR Winner: CSR – James Giles Plumbing James Giles Plumbing took on one of their most complex industrial challenges yet at CSR’s plasterboard plant. The project involved redesigning and installing three massive combustion burners, valve trains, fans, and control systems — all while keeping the facility running under strict time and compliance pressures. What was scheduled as a 21-day shutdown was completed in just 11 days, halving downtime and minimising disruption to production. The team’s precision ensured full compliance with Australian Gas Standards, the Queensland P & G Act, and EPA requirements. With new energy-efficient fans, advanced burner controls, and real-time monitoring, the system now delivers reduced gas and power consumption, improved reliability, and greater overall performance. A benchmark achievement in large-scale Type B gas projects, this result showcases the teamwork, innovation, and technical expertise of James Giles Plumbing.

Brad Kayall, Beavis & Bartels; and Adam McLucas, MM Kembla

Steve McDonald, Bretts Trade Plumbing Supplies; and Dan Hutchinson, Plumbmasters Gold Coast

James Giles, James Giles Plumbing; and Darren Smallhorne, Zip Water

#MPAQAwards2025

MASTER PLUMBER MAGAZINE Summer 2025 | 19

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20 | MASTER PLUMBER MAGAZINE Summer 2025

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MASTER PLUMBER MAGAZINE Summer 2025 | 21

HR

ARE YOUR HR PRACTICES UP TO SCRATCH? FIND OUT WITH AN MPAQ HR HEALTH CHECK

WORKING ON PUBLIC HOLIDAYS CONFIRMED FEDERAL COURT POSITION

Do some HR compliance areas seem too hard to stay on top of and understand? Do you need some advice on HR areas that are specific to your business? Then MPAQ is here to help.

MPAQ members have access to an online one-on-one consultation of one hour per member with one of our HR advisory team members. The consultation can be used to work through the many different aspects of HR in your business that you may be uncertain of or need further clarity on to reduce the risks to your business. Some of the areas we can assist with include: • Employment contracts • Awards and paying staff – including plumbing, clerical and building and construction awards • Policies and procedures • Performance management issues • Terminating staff • Workplace obligations – superannuation, WorkCover, etc.

• Taking on apprentices • Bullying, harassment and discrimination information and/or training • Training specific to the member’s business in relation to HR

OUTCOMES The outcomes following this consultation could be: • Revised employment contract terms • Greater understanding of Award provisions and wage rates • Clearer process for underperformance • Implemented policies suitable for the business • Superannuation clarity The specific outcomes of your HR Health Check consultation will depend on the needs of you and your business. Our team will work with you on the HR obligations for your business.

HOW TO ACCESS YOUR HR HEALTH CHECK To access this member service, please complete the HR Health Check form, which will be sent to our HR advisory team, and someone will contact you regarding a suitable time for the consultation.

We encourage members to provide as much detail as possible on the form so that the consultation can be focused on helping you achieve the desired outcomes. You will also be able to indicate on the form which days and times would best suit you for your consultation.

Visit www.mpaq.com.au/members/employment/health-check to book your session.

A significant Federal Court of Australia decision continues to guide how employers manage public holiday work. In CFMMEU v OS MCAP Pty Ltd [2023] FCAFC 51, the Full Court ruled that employers cannot require employees to work on public holidays without their agreement, even if this is stated in contracts or rosters.

Under section 114 of the Fair Work Act 2009 (Cth), employers must request—not direct—employees to work on a public holiday. Employees may refuse the request if that refusal is reasonable, considering their personal circumstances and the nature of the work.

Current Legal Status • The employer appealed the ruling, but in 2024, the High Court declined to grant special leave, confirming the Full Court’s interpretation.

• There have been no legislative amendments to section 114, and no subsequent decisions have altered this position.

• The decision remains binding across Australia, including Queensland.

Employer Obligations When Requesting Public Holiday Work Employers must: • Give reasonable notice of the request; • Discuss the request with the employee; • Consider the employee’s personal and family circumstances; • Recognise the employee’s right to refuse if their refusal is reasonable; • Avoid adverse action if the employee declines; and • Apply correct penalty rates under the relevant award or enterprise agreement if the employee agrees to work.

Practical Steps for Compliance

PAYDAY SUPER STARTS 1 JULY 2026

GET READY NOW

From 1 July 2026, employers will need to pay super at the same time as salary and wages under the new Payday Super laws. To prepare, review your payroll systems, check the ATO’s cash flow tips to manage payments, and explore alternative payroll providers if you use the Small Business Super Clearing House, which will close before the change.

For more information, go to ato.gov.au/paydaysuper or talk to your registered tax professional.

22 | MASTER PLUMBER MAGAZINE Summer 2025

To ensure adherence to the NES, employers should: 1. Review rosters and employment contracts to ensure they do not imply a direction to work on public holidays.

2. Keep written evidence of public holiday requests and employee responses.

3. Ensure payroll systems correctly apply public holiday penalties.

Key Takeaway Public holiday work must be arranged through a reasonable request-andrefusal process, not a requirement. Employers should ensure their practices are consistent with the settled legal position.

For further assistance, please contact MPAQ’s Advisory Services team on 07 3273 0800.

HR

QUEENSLAND PUBLIC HOLIDAYS CHRISTMAS/NEW YEAR 2025–2026

With the Christmas and New Year period fast approaching, Queensland employees and employers should be aware of the public holidays that apply during this time.

In Queensland, there are three and a half (3½) public holidays observed over the Christmas/New Year period.

Public Holidays – December 2025 to January 2026 The Queensland public holidays for the upcoming period are: Date Wednesday 24 December 2025 (6 pm–12 midnight) Thursday 25 December 2025 Friday 26 December 2025 Thursday 1 January 2026

Holiday Christmas Eve (Part-Day Public Holiday)

EASY CLEAN FLOOR WASTE TRAP KIT

Christmas Day Boxing Day New Year’s Day

Employee Entitlements Permanent Employees All full-time and part-time employees are entitled to receive their ordinary pay for any public holiday that falls on their usual working day—even if they do not work on the day.

Employees Required to Work If an employee works on any of the above public holidays (including the part-day Christmas Eve public holiday), they are entitled to: • 250% (double time and a half) for all time worked, • With a minimum payment of four (4) hours, regardless of the actual hours worked, in accordance with the Plumbing and Fire Sprinklers Award 2020.

If a public holiday falls on an employee’s ordinary working day and they do not work, the employee must still be paid their ordinary hours for the day.

On-Call Penalty Rates (Plumbing and Fire Sprinklers Award 2020) Employees who are on call during this period are entitled to the following penalty rates:

On-Call Work Penalties 150% 200% Day/Time (Time & a Half) (Double Time) Mon–Fri – – (7 am–6 pm) Mon–Fri First 2 hours After first 2 (after 6 pm– hours 12 am) Mon–Fri – All time (12 am–7 am) Saturday First 2 hours After first 2 (before 12 pm) hours Saturday – All time (after 12 pm) Sunday – All time at 400% Public Holidays 250% for all – time worked

Minimum Payment Ordinary rates Minimum 3 hours Minimum 3 hours Minimum 3 hours Minimum 3 hours Minimum 4 hours Minimum 4 hours, plus ordinary hours for the day if not worked

Key Reminders for Employers • Review rosters early to ensure correct entitlements are applied.

• Remember that public holiday loading applies to part-day public holidays (Christmas Eve after 6 pm).

• Ensure payroll systems are set correctly for penalty rates and minimum engagement periods.

• Permanent employees not working on the public holiday still receive their ordinary pay.

For further information or assistance, please contact MPAQ’s Advisory Services team on 07 3273 0800.

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BUSINESS

MPAQ Updates Charge-Out Rate Calculator to Reflect Rising Costs In today’s business climate, plumbing companies face a dual challenge: rising material costs and increasing overheads.

To help trade businesses navigate these pressures, the Master Plumbers’ Association of Queensland (MPAQ), in collaboration with Xact Accounting, has updated its Charge-Out Rate Calculator and accompanying guide. This tool is designed to help plumbing businesses set sustainable and competitive hourly rates while maintaining profitability.

Accurately calculating a charge-out rate has long been a challenge for many small to medium-sized plumbing businesses. Too often, rates are based on guesswork, historical precedent, or competitor pricing rather than a detailed understanding of actual costs. The updated MPAQ calculator addresses this issue by breaking down all the components that contribute to a business’s actual operating costs.

The tool considers employee-related expenses beyond base wages, including Superannuation, WorkCover, payroll tax, paid time off for public holidays, sick leave, and rostered days off. It also accounts for non-billable hours, such as travel time, downtime between jobs, and administrative tasks.

Overheads, including office administration, material reconciliation, sourcing, storage, and transportation costs, are factored into the calculations. The result is a comprehensive view of what a business truly spends to operate.

Once a business has entered all relevant costs into the calculator, it can apply a desired profit margin to determine the appropriate charge-out rate.

Additionally, the guide includes a worksheet to calculate material mark-ups, helping businesses maintain margins when passing on material costs to clients.

By incorporating both labour and material considerations, plumbing businesses can ensure that rates are not only competitive but also financially sustainable.

The updated calculator comes at a critical time. Material costs have risen significantly over the past year, impacting profit margins for many small operators. MPAQ emphasises that regularly reviewing charge-out rates is essential, recommending annual or semi-annual updates to ensure rates remain aligned with current costs and market conditions.

For plumbing businesses, the benefits of using the calculator extend beyond immediate financial clarity. By understanding their true costs, companies can make better-informed decisions about pricing, hiring, and business strategy.

Accurate charge-out rates also enable businesses to communicate price adjustments to clients with confidence and transparency. To support this, MPAQ provides template communication letters for businesses planning to adjust their rates, helping to manage customer expectations professionally.

Industry experts note that businesses that fail to review their rates regularly risk undercharging, which can lead to unsustainable operations and reduced profitability. Conversely, businesses that adopt a structured approach to cost analysis and rate setting position themselves to thrive, even in a competitive market. The MPAQ Charge-Out Rate Calculator empowers plumbing businesses to make informed decisions based on accurate financial data, ensuring long-term sustainability and competitiveness. As the market continues to evolve and costs fluctuate, tools like this will be indispensable for businesses aiming to maintain profitability without compromising service quality.

Access the calculator and guide on www.mpaq.com.au/services/charge-outrate-calculator.

Written by Ronnie Shashi, MPAQ Marketing and Communications Coordinator

SEE OUR TRANSITION TO LEAD FREE

FOR MORE DETAILS CONTACT OUR SALES TEAM AND LEADING SUPPLIERS. MASTER PLUMBER MAGAZINE Summer 2025 | 25

PRODUCT NEWS SHARKBITE MAX ENGINEERED BY EXPERTS, REFINED BY PLUMBERS Innovation in plumbing means solving real job-site challenges, not just releasing new products. That’s the principle behind SharkBite Max. RWC’s latest advancement in push-to-connect technology, developed through extensive collaboration with plumbers facing labour shortages, tight timelines, and rising housing demand.

SharkBite Max isn’t just a fitting—it’s a high-performance solution engineered for strength, speed, and reliability. Designed to be tube-linerfree, demountable, rotatable, and reusable, it simplifies installations across rough-ins, repairs, and retrofits without compromising durability.

At its core, SharkBite Max incorporates a reinforced 304 stainless steel retainer, a redesigned high-performance polymer cartridge, and durable EPDM seals. These materials offer superior resistance to heat and pressure, with copper fittings rated to 2,000 kPa at 95°C and proven in laboratory testing to withstand burst pressures exceeding 20,000 kPa, significantly surpassing the typical burst pressures of press-fit alternatives.

SharkBite Max has undergone more than 100 tests, including 820,000 pressure pulsation cycles, 24,000 hours of hydrostatic endurance, and 30,000 hours of thermal cycling, ensuring consistent long-term reliability under demanding conditions.

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With no expensive joining tools required, SharkBite Max delivers 30-50 per cent faster installations, reducing labour costs and improving productivity. It’s compatible with Copper, SDR7.4 PEX, SDR9 PEX, and Polybutylene pipes, offering flexible installation and working seamlessly with existing SharkBite systems.

Certified to AS/NZS 2537, AS 3688, and AS/NZS 4020, and compliant with lead-free requirements under NCC 2022, SharkBite Max meets Australia’s highest plumbing standards.

Invented by SharkBite and shaped by plumbers, SharkBite Max represents the next generation of push-to-connect technology built for efficiency, proven for performance, and designed to help professionals work smarter under pressure.

Article written by Michael Moriarty, SharkBite Max Product Manager

Allproof Industries and Pact Group have joined forces to create a 100% recycled drainage solution that embodies circular manufacturing. This process turns household plastic waste into durable, locally made infrastructure products.

Pact Group, one of Australasia’s leading recyclers, notes that “completely closing the loop guarantees consistent supply and integration of food-grade and non-food-grade recycled local resin across all industry sectors.” Their upgraded Auckland facility processes around 1,000 tonnes of recycled polypropylene resin each year, collected from kerbside recycling. The resin is cleaned and repurposed before being supplied to Allproof to manufacture sustainable drainage and passive fire protection systems, all produced within Auckland.

For Pact Group’s wash-line upgrade, Allproof’s 200mm clear opening Commercial Channel Drain was selected to manage the large volumes of water used in the plastics cleaning process. Around 63 metres of channel was installed along the facility’s perimeter, supported by Heelproof Cast Iron (HCI) grates at the entrance for forklift traffic. The grates achieve a Class D load rating (AS 3996) and P5 slip resistance (AS 4586) for maximum performance and safety.

Inside the facility, glass-filled polypropylene (GFP) grates were used in pedestrian zones. These grates are lightweight yet durable, achieve the same P5 slip rating, and contribute to a safer work environment. All of which resonates with Pact’s ‘safety first’ culture.

Both the channels and grates are produced at Allproof’s Toitū Enviromark bronze certified facility using solar energy and 100 per cent recycled PP. This creates a closed loop in which material from Pact’s recycling process is used in a product that now operates within the same facility.

This partnership highlights what can be achieved when innovation, sustainability, and local manufacturing align. The result is a high-performing drainage solution that supports a circular economy.

For more information, visit allproof.com.au.

PROUDLY QUEENSLANDER. PROUDLY THE SERVICE LEADERS. At Samios, we’re a proud family-run Aussie wholesaler committed to backing plumbers with real support, expert advice, and a no-fuss approach. As Service Leaders, we focus on what matters: delivering what you need, when you need it. Fast, reliable, and hassle-free.

Originating in the Sunshine State, we’re passionate about supporting local families, tradies, and businesses. We now operate nationwide, servicing plumbers and helping their businesses grow.

We understand that time is money, so we keep our branches stocked with the products you need to get the job done, no delays, no drama. And when you can’t make it in-store, we’ve got you covered online. Our easy-to-use website makes ordering quick and straightforward, allowing you to browse stock, check availability, and place your order anytime, anywhere.

We’re not just here to take orders. Our team knows the trade, speaks your language, and genuinely cares about helping you get the job done right. We take the time to understand your business, your challenges, and what you need to keep things moving, whether it’s a quick fix or a big project in the pipeline.

At Samios, we know no two jobs or plumbers are the same. That’s why we tailor our service to suit the way you work.

We’re more than a wholesaler, we’re your business partner, on and off-site, and online too.

Because at Samios, great service isn’t just what we do, it’s who we are. Proudly Queensland owned. Proudly backing local plumbers in-store and at samios.net.au.

26 | MASTER PLUMBER MAGAZINE Summer 2025

PRODUCT NEWS Introducing the New

Zip Chill Fountain

Stay refreshed with the latest in drinking water innovation

INTRODUCING THE NEW ZIP CHILL FOUNTAIN Enjoy crisp, refreshing water every time.

Meet the Zip Chill Fountain, the ultimate solution for drinking water in high-traffic environments. Designed for schools, workplaces, gyms, and public spaces, this sleek and durable fountain delivers chilled, great-tasting water on demand—encouraging hydration while reducing reliance on single-use plastics.

The Zip Chill Fountain, designed for hygiene, sustainability, and convenience, with so many features: • Chilled Drinking Water – Enjoy crisp, refreshing water every time • Hands-Free Bottle Filling – Stay touch-free with an infrared sensor for effortless bottle refills • Advanced UV-C LED Disinfection – For enhanced hygiene • MicroPurity Filtration – Featuring high-performance filtration delivering pure-tasting water • Eco-Friendly Design – Uses sustainable R290 refrigerant with low Global Warming Potential, offering an eco-friendly alternative to synthetic gases Upgrade your hydration experience with the Zip Chill Fountain – the perfect blend of hygiene, technology, and sustainability.

Contact us for more information at zipwater.com or call 1800 ZIP TAP.

Moff’s Revit Modelling – Accuracy, Experience, and Dependability You Can Build On When precision and coordination matter, experience counts.

At Moff’s Revit Modelling, we bring over 23 years of handson industry expertise to every project, ensuring that every drawing, model, and detail works just as hard as you do.

From modest residential projects to largescale commercial developments, hospitals, and complex defence facilities, we’ve done it all. That breadth of experience gives us a deep understanding of how plumbing and hydraulic systems integrate across disciplines and how accurate documentation can make or break a build.

We specialise in BIM/Revit modelling, hydraulic drafting, coordination, asbuilt documentation, and AutoCAD drafting, delivering work that’s technically precise and practically usable. Our focus is simple: produce documentation that saves time, avoids clashes, and helps the job run smoothly from start to finish.

As a small Australian company, we take pride in offering a personal touch that larger firms often struggle to provide. Every project receives the same level of care and attention, regardless of its size. We’re known for our accuracy, reliability, and quick turnaround times, and we understand that in this industry, deadlines aren’t flexible. When we commit to a delivery date, we meet it.

Our goal is to make your life easier — whether that’s coordinating services with other consultants, preparing detailed as-builts for handover, or building accurate Revit models that form the backbone of your project’s BIM workflow.

When you work with Moff’s Revit Modelling, you’re choosing a partner who values precision, communication, and trust, someone who takes pride in every line drawn and every model completed.

For more information, call Ian on 0421 465 075 or email ian@moffsrm.com.au.

MASTER PLUMBER MAGAZINE Summer 2025 | 27

28 | MASTER PLUMBER MAGAZINE Summer 2025

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MASTER PLUMBER MAGAZINE Summer 2025 | 29

MEMBER SPOTLIGHT

WOMEN ON THE TOOLS THRIVING IN PLUMBING AND GAS

J Ta y l a

Female trade participation across Queensland currently sits just under five per cent, with female plumbers only making up two per cent of this sector. With a skills shortage gripping Queensland, employers cannot afford to overlook female apprentices and employees.

Summer Hodge and Tayla Jolly, both proudly on the tools, talk to the Master Plumbers’ Association of Queensland (MPAQ) to share their experiences as thriving women in the plumbing and gas industry.

Sum

Summer Hodge: Super Mom Summer Hodge is a busy mom of three and has concluded her five-year apprenticeship journey in November 2025 to transition into a fully trained and qualified plumber.

“I have always kept busy, enjoy being outside, and am a very hands-on person. My husband is a plumber and has always encouraged me to undertake an apprenticeship for years, but it wasn’t until COVID – where everything came to a halt, and I found myself with a lot more time. I decided it was now or never to take that leap,” she shares.

At the time, the Queensland Government had just introduced a ‘Fee-Free TAFE’ incentive allowing eligible Queenslanders to study priority skill sets and qualifications, providing opportunities to upskill, reskill, or start a career in high-demand industries. Summer has been able to get qualified for free as a result.

The decision wasn’t easy. With three children, including a newborn, Summer juggled family life, school runs, and TAFE commitments.

“TAFE was tough. I have to be there from 8am to 4pm, so I was paying for before and after school care for all three of my kids,” she said. “But this is where the flexibility and opportunity in trades really shine.”

While her story is a story of success, she also highlights the reality of being a woman in trades: “Across the five years of my studies, I have not encountered many female students at all. One girl started with me, took a break, and never came back. I have also seen plenty of young high school girls graduate, start their apprenticeship, and not return after break. Women bring so much value to the trade industry and I am a big believer in female education and equality.”

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Tayla Jolly: Award-Winning Apprentice 26-year-old Tayla Jolly shares Summer’s passion for getting more women in the industry. She is currently a third-year plumbing apprentice returning from maternity leave, and eager to get back on the tools.

“I’d worked in hospitality since I was 14 and was craving something different and more challenging. My dad is in plumbing, so I moved from Melbourne back to Logan and worked alongside him for a year. After my first day, I came home filthy, exhausted... and ecstatic. I knew I’d found my calling,” she shares.

In 2024, Tayla was recognised as Queensland Apprentice of the Year by the National Association of Women in Construction (NAWIC), an organisation that celebrated the remarkable achievements of women and allies reshaping the construction industry. She was also a finalist at the MPAQ 2024 Plumbing and Gas Industry Awards Second Year Apprentice of the Year.

But her journey wasn’t without hurdles.

“Finding an apprenticeship was hard. I applied for around 20 roles before even landing an interview,” Tayla said. “That’s why I always encourage women interested in the industry to get started early.”

MPAQ continues to champion this mission through initiatives like the Women’s Plumbing Alliance (WPA), a network designed to support women both behind the scenes and on the tools in plumbing and gas businesses. This year, we organised four events to bring women – both on and off the tools – together in a supportive and engaging space. The WPA invites all women in the industry to get involved, helping break down barriers and build a more inclusive workforce.

For more information about the WPA, visit www.mpaq.com.au/events/wpa.

Corporate Profile Strongcast manufactures a range of Innovative cutting-edge products designed to significantly reduce nonrevenue water losses throughout the water service delivery networks for a number of major utilities. These high-quality products have been precisely manufactured to improve the infrastructure supplying their most valuable resource and can be customised to suit a multitude of applications.

Among Strongcast’s offering, they supply a range of Quality Water Meters and AMR/AMI systems that meet International and

30 | MASTER PLUMBER MAGAZINE Summer 2025

olly

Australian Standards. These include Fixed Network, Wireless MBus, Wired MBus and NBIot Systems.

Strongcast specialises in systems for Water Authorities, Gated Communities, Sub Metering for High Rise applications, Industrial/Retail Complexes, Irrigation, Remote/Hard to read meters.

Sup

po MP r t ing Me AQ mb er s

Strongcast is proud to partner itself with metering and system professionals in Australia and globally. The Strongcast Australian team has 60+ years of experience in the International and Australian Water meter industry.

Visit www.strongcast.com.au to find out more.

Austbrokers AustbrokersComsure Comsure 2424 Hour HourAccident Accident&& Sickness SicknessCover Cover Austbrokers Comsure is the specialist in in trades insurance.

Austbrokers Comsure is the specialist trades insurance.

Our members only plumbers & gas-fitters cover features: Our members only plumbers & gas-fitters cover features: • Agreed Value* • Agreed Value* • Business Expense Inclusion (e.g(e.g rent,rent, equipment leases & depreciation) • Business Expense Inclusion equipment leases & depreciation) • No medical check-ups required for cover • No medical check-ups required for cover • Sickness Cover up toup age 70 70 • Sickness Cover to age • No motorcycle exclusion • No motorcycle exclusion • Football & amateur sports covered • Football & amateur sports covered • 24/7 worldwide cover • 24/7 worldwide cover • Tax-deductible premiums • Tax-deductible premiums • Cover also available to your partner • Cover also available to your partner Choice of Cover: Choice of Cover: ☐ Agreed Value to $1,300 Weekly Income ☐ Agreed Value up toup$1,300 Weekly Income No financials required to apply No financials required to apply

☐

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-OR-

-OR-

Indemnity Value 90% of income up to $1,500 Weekly Income Indemnity 90% of income up to $1,500 Weekly Income Fixed Value business expenses included as income FixedFinancials business required expenses included as income to apply Financials required to apply

Pre-existing injuries and conditions are not covered. It is important to note Pre-existing and conditions are not covered.

It is important note that theinjuries policy terms in relation to Pre-Existing conditions apply totoeach that the policy terms in relation to Pre-Existing conditions apply to each new Policy Period. new Policy Period.

Contact Austbrokers Comsure today.

P 1800 122 194 Comsure today.

Contact Austbrokers E mpaq@abcomsure.com.au P 1800 122 194 W www.abcomsure.com.au E mpaq@abcomsure.com.au W www.abcomsure.com.au Citycover (Aust) Pty Ltd t/as Austbrokers Comsure | ABN 99 010 699 537 | AFSL No 241087

Citycover Pty Ltd t/asinAustbrokers Comsure 99 010 699 537 AFSL Nonot 241087 Any(Aust) advice provided relation to insurance is |ofABN a general nature only.| We have considered your specific financial needs, requirements, or objectives. You should consider the appropriateness of any Any advice provided relation insurance is of a to general nature only. We have not considered yourbefore general adviceinwe give toto you, having regard your own objectives, financial situation and needs on it.

Whererequirements, the information to a particular financial product, you should obtainofand specificacting financial needs, orrelates objectives.

You should consider the appropriateness any thegive relevant Product Disclosure and Policy Documents before makingbefore any generalconsider advice we to you, having regard toStatement your own(PDS) objectives, financial situation and needs decision to purchase that financial product. acting on it. Where the information relates to a particular financial product, you should obtain and consider the relevant Product Disclosure Statement (PDS) and Policy Documents before making any decision to purchase that financial product.

MPAQ TRAINING

IMPORTANT TRAINING INFORMATION ESSENTIAL SKILLS REFRESHERS FOR INDUSTRY PROFESSIONALS We recently launched some micro-credential short courses. They are designed to provide industry professionals with a concise and targeted review of essential skills. This program focuses on core competencies across various fields, delivering up-to-date knowledge on industry standards, regulations, safety protocols, and best practices.

With a flexible, self-paced online course, participants can refresh their skills at their own pace, ensuring compliance with current industry requirements while enhancing professional expertise. The program emphasises practical, up-to-date content tailored to industry needs, helping professionals reinforce key knowledge and remain prepared for application in their chosen fields.

High-Pressure Water Safety Skills Refresher This course reviews the safe operation and maintenance of high-pressure jetting equipment. It covers essential safety protocols, equipment handling, hazard identification, and proper use of personal protective gear. The course ensures operators are up to date on regulations and techniques for effective and safe jetter equipment use.

As a certified operator, you must complete refresher training every two years to remain compliant with industry regulations. This refresher aligns with: AS 4233.1:2013 – High-Pressure Water Jetting Systems: Safe Operation and Maintenance and Safe Work Australia’s Guide for Managing Risks from High-Pressure Water Jetting.

Legislation and Standards Compliance Refresher This course for plumbers provides an in-depth review of the current AS/NZS 3500 Plumbing and Drainage Standards Series. The AS/NZS 3500 series has undergone significant updates in the 2021 version to reflect advancements in technology and safety practices. Ensure you are up to date with your legal obligations and industry standards for safe installations and maintenance.

Gas Work Safety and Skills Refresher – coming soon!

This course covers key safety protocols, handling, and storage of gases used in various industries. It reinforces knowledge on gas types, pressure management, leak detection, emergency procedures, and regulatory compliance. Designed for professionals, the course ensures updated skills and adherence to best practices for safe gas usage.

There is no cost to participants, and the program is fully subsidised by the Queensland Government until 31 March 2026, so now is the perfect time to register.

MPAQ ONLINE TRAINING THAT LEADS TO A PLUMBING LICENCE ENDORSEMENT Will you have time over the Christmas break?

This online training is available any time to start.

Course in Evaluating and Planning the Installation of Solar and Heat Pump Water Systems is an approved online course required for all plumbers who wish to gain an endorsement on their plumbing licence to install, maintain, repair, replace, and test solar and heat pump water heating systems.

CSQ subsidy is also available if you are eligible.

For further information on each of the courses, please contact the Training Services Team on 07 3273 0800 or visit mpaq.com.au/training.

EMPLOYERS, HAS YOUR APPRENTICE COMPLETED THEIR APPRENTICESHIP RECENTLY?

MPAQ offers a range of courses designed for employees who have recently completed their apprenticeship. These programs provide pathways to obtain licence endorsements, whether your staff hold a provisional licence or a full occupational licence.

CPCPWT4022 Commission and maintain backflow prevention devices – This unit focuses on the skills and knowledge required to test, commission and maintain backflow prevention devices in water services.

CPCPWT4023 Commission and maintain hot and heated water temperature control devices – This unit focuses on the skills and knowledge required to test, commission, and maintain heated water temperature control devices, including thermostatic mixing valves in water services. It encompasses preparing for work, identifying testing and commissioning requirements, conducting physical testing and commissioning of devices, performing maintenance, and completing final work processes.

32 | MASTER PLUMBER MAGAZINE Summer 2025

TRAINING CALENDAR 2026 Check out the course calendar for the first half of 2026 via the QR code above. We are working on the calendar for the rest of year and will share that as soon as more dates are available.

MPAQ TRAINING

BUILDING A FUTURE-READY WORKFORCE:

THE 2025 END OF YEAR TRAINING SERVICES REFLECTION As 2025 comes to an end, plumbing and gas businesses across Queensland should be taking stock of this year’s training achievements and preparing for what’s ahead.

With technology, regulations, and workforce expectations continuing to shift, a well-planned training strategy is essential for staying competitive and compliant.

When reflecting on 2025 and what worked, many businesses saw strong engagement in key refresher and post-trade programs, including Backflow, TMV, online gas courses, and MPAQ’s growing suite of micro-credentials.

Flexible learning models, particularly the first-ever online gas course delivery, proved especially valuable, reducing downtime and boosting access for regional teams.

However, understanding where challenges remained is just as important.

Skills shortages continued to place pressure on staffing, making it difficult to release workers for training. Some businesses navigated tight timelines on licence renewals, and accessing specialised courses wasn’t always straightforward. Acknowledging these barriers now will help shape a more effective and realistic approach in 2026.

As businesses begin looking ahead to the skills needed for 2026, several priorities should be front of mind: keeping pace with regulatory and Australian Standards updates; adopting emerging digital tools, smart systems, and sustainable practices; expanding capabilities in areas such as gas fitting, backflow prevention, and drain cleaning; and planning for workforce transition as senior staff retire and new apprentices enter the trade. Involving supervisors

and frontline staff in this forward planning helps ensure training needs are identified early and accurately.

With these priorities in mind, developing your 2026 training roadmap should include clear learning goals aligned to business objectives, selecting trusted training partners such as MPAQ, and choosing the right mix of online, onsite, and classroom delivery. Pathways should support apprentices, emerging leaders, and experienced tradespeople alike, with systems in place to track competencies and licence expiry dates.

Just as important is fostering a culture of learning. Integrating development into everyday operations through toolbox talks, celebrating course completions, and allowing staff dedicated time to train; helps build a capable, confident, and future-ready workforce.

Ultimately, turning reflection into action is what will set businesses up for success. By reviewing the lessons of 2025 and planning proactively for the year ahead, organisations can strengthen compliance, improve capability, and support long-term growth. With MPAQ’s training services’ expanding suite of programs and flexible delivery options, there has never been a better time to invest in your team and prepare for a strong and resilient 2026. Our 2026 training calendar, up to June 2026, is now available.

We welcome our members, industry partners, and the broader community to join us as we step confidently into the year ahead. Together, we’re not only preparing for the future, but we are also actively shaping it.

Thank you for a successful year, and here’s to an even stronger one to come. Wishing you a safe, restful break and a Happy New Year from the entire MPAQ training services team!

Written by Tracy Bob, MPAQ Training Services Manager

stay up to date with your industry knowledge Legislation and Standards Compliance Refresher High-Pressure Water Safety Skills Refresher Gas Work Safety and Skills Refresher

www.mpaq.com.au/training MASTER PLUMBER MAGAZINE Summer 2025 | 33

MEMBER NEWS

HYDROCOVE PLUMBING WINS AT THE 2025 AUSTRALIAN TRADES SMALL BUSINESS CHAMPIONS AWARDS Hydrocove Plumbing, based in Redland Bay, has been named champion in the Plumber – Medium category at the 2025 Australian Trades Small Business Champion Awards, recognising outstanding trades-based small business operators nationwide.

The team received their champions trophy and winner’s certificate at a glittering red-carpet presentation held at The Hyatt Regency, Sydney, on Friday 29 August.

Hydrocove Plumbing stood out in the Plumber – Medium category, impressing an independent panel of expert judges. Evaluation criteria included

business strategy, growth, financial performance, sustainability, innovation, customer service excellence, and community contribution.

“Being selected as a champion from a nationwide field speaks volumes about the tenacity and leadership of Hydrocove Plumbing,” said Steve Loe, Awards Founder and Managing Director of Precedent Productions, which manages the program. “Tradies form the backbone of Australia’s small business economy. With long hours, tough labour, and the pressures of ownership, it’s vital we acknowledge the businesses that perform at the highest standard, and Hydrocove Plumbing is one of them.”

Vale

Matthew was born on 7 September 1961 in St Leonards, New South Wales, to Helen and Colin Simpson. As a boy, Matthew had a love for swimming, soccer, and tennis. At the start of his high school years, a job transfer for his father brought the family to Brisbane. After finishing high school, Matthew began his plumbing apprenticeship with Henry Neylan Plumbing, which marked the beginning of what would become a long and respected career. He was incredibly proud to be a plumber. A trade that not only supported his family but also connected him to countless people in the community.

In 1988, Matthew started his own business, Artifex Plumbing, and became a member of MPAQ in 1989. He turned this into a successful business that he poured his heart into. He worked on many projects with tradies who spoke highly of his talent.

His motto was “do it once, do it well.” Many of his customers were very loyal to him and stayed with him until he closed the business. Over the years, he trained and mentored many apprentices, staying in contact with many of them and watching their careers flourish with pride. He wasn’t just a boss—he was a teacher, a guide, and a friend.

34 | MASTER PLUMBER MAGAZINE Summer 2025

Matthew John Simpson 7 September 1961 – 30 September 2025

1989 turned out to be a life changing year for Matthew: it was the year he met Lisa on a blind date, which had been arranged by their mutual friend Linda. It was a date that would change both their lives. The spark quickly grew between Lisa and Matthew into something lasting, and in 1992 they were married.

Together, Matthew and Lisa built a beautiful life.

In 1993, they built their first home in Keperra that Matthew built himself with help from his father Col who was a master carpenter. Not long after, they welcomed their daughter, Tayla, in 1995, followed by their son, Nicholas, in 2002. In 2006, the family moved to Samford, building their second home – which he also built with Col’s help, a place that would become filled with love, laughter, and years of treasured memories.

After many years on the tools and owning his own business, Matthew and Lisa started to look to the future where they wanted to enjoy life without the pressures of owning a business. He began a new chapter in 2023 as a Technical Officer with MPAQ. Matthew embraced the opportunity to keep doing what he loved—guiding members who needed advice on issues that would arise on worksites.

He was a dependable member of the MPAQ team and many of his colleagues regarded him with respect and fondness. There were many days he was the first one to come in and the last to leave the office, bringing home nothing but a satisfied smile on his face, content with what he accomplished for the day. He was also studying Certificate IV in Training and Assessment to become a trainer for MPAQ, which he completed just before he passed away.

Matthew also had lots of interests beyond plumbing. He loved all sorts of music, but he was fond of country music. He was also a huge Star

Wars fan, and he passed that love on to his kids.

He also shared a love for car rallying, becoming involved with the Brisbane Sporting Car Club and competed in club competitions. He enjoyed watching Rugby League and loved going to the games with Nicholas.

He took great joy in the simple things too. His mum and mother in-law can tell you that a lolly jar never lasted long in their houses, and there was always a chocolate biscuit tucked away in the fridge for later. He would walk through the front door and say hello before heading straight to the cupboard or fridge for a treat, always with a cheeky smile on his face. Those small indulgences were part of his charm.

To so many, Matthew was more than just a plumber, a colleague, a mentor, or a friend. He was someone who showed up without seeking the spotlight—who cared deeply and quietly for others. He was kind, softly spoken, and always wore a warm smile.

He loved his family fiercely and was quietly proud of the life he created. He had a strong work ethic and lived by the values of loyalty, integrity, and generosity. He brought calm to chaos, humour to everyday moments, and left every place he went just a little bit better.

He will be deeply missed but never forgotten.

His presence lives on in the stories we share, the lessons he taught, and the love he gave so freely.

And that, more than anything, is the true measure of a life well lived.

We miss you every day, Matt.

MEMBER NEWS (From left) Dan Parker, Dennis Yarrow, Warwick Royal, Nathan Parnaby, Kent Vickers, Michael Ryan, Patrick Robertson, and Greg Greenwood

SEQ GAS SERVICED HOT WATER COMPANY

FOR SALE

Looking to get off the tools but stay within the industry while making more money?

This well-established gas serviced hot water company in Southeast Queensland could be the perfect fit. With over 20 years in operation, the business has built a strong reputation, long-term client relationships, and guaranteed recurring income through secure service contracts.

• 20+ years of proven performance in a niche SEQ market • Long-term, stable contracts providing consistent cash flow • Minimal staff required — easily managed operations • Significant onsite assets included in the sale • Very low overheads and stress-free management • Huge potential for growth and expansion • Excellent ROI If you’re ready to step back from the tools and move into a high-return, low-stress business, this opportunity is worth a closer look. For interested buyers, call 1300 303 486 or email sales@smartenergysystems.com.au.

WELCOME TO THE 2025 MPAQ BOARD On 18 November, MPAQ held its 125th Annual General Meeting event at the MPAQ office. The 2025 MPAQ Board, Meritorious Service Award recipients, and Milestone Members were presented on the day.

After the nominations held in September, the following board members were appointed during the meeting: • Kent Vickers – President • Dennis Yarrow – Vice President • Samuel Folan – Councillor • Greg Greenwood – Councillor • Nathan Parnaby – Councillor • Dan Parker – Councillor • Sean Taylor – Treasurer • Patrick Robertson – Trustee • Bill Watson AM – Trustee You can view the full list of board members at mpaq.com.au/about/mpaq-council.

The principal activities of the Association during the year encompassed representing the interests of its members across all levels of government, delivering training programs, providing technical resources, and advancing the plumbing, gas, and services industry within the broader community.

The MPAQ Board comprises past presidents, specialists in maintenance and hot water, major

contractors, experts in backflow and drainage, as well as pipe reliners and gas fitters. This diverse pool of expertise, knowledge, and regional representation at the board level equips the association to engage in meaningful discussions and effectively advocate for our members at all government levels.

Joseph McCoy and Darryl Flanagan were also recognised with Meritorious Service Awards at the AGM for their long-standing contribution to the industry and the association.

PROFITABLE GOLD COAST PLUMBING BUSINESS FOR SALE • Excellent scope for growth as currently owner-operated • Currently outsource CCTV and jetter jobs which would be a huge growth area • Strong online presence • Mailchimp database with over 2.5k subscribers For interested buyers, contact Donna on 0414 468 415.

JOHN SALMON AND BOB KIMLIN STEP DOWN FROM THE MPAQ BOARD We would like to thank our former Board members, John Salmon and Bob Kimlin, for their time, dedication, and invaluable contributions to the Association throughout the years.

John Salmon has been a valued and dedicated member of the MPAQ Board, with a career in the plumbing industry spanning back to his apprenticeship in 1985. In 1991, he founded Salmon Plumbing Services and has since witnessed and contributed to the industry’s evolution. Serving on the MPAQ Board from 2012, John has played key roles, including developing the Charge-Out Rate Calculator, serving as Treasurer, and chairing the SCRF. His efforts have elevated

professional standards, promoted sustainability through initiatives such as the PVC Recycling Scheme, and ensured the value of plumbers is recognised. John’s long-standing commitment, leadership, and service to both MPAQ and the plumbing industry are exemplary, and we thank him for his dedication.

Bob Kimlin, a Life Member, Past President, and Trustee of MPAQ, began his plumbing apprenticeship in 1971 and established National Air Qld – Plumbing and Air Conditioning in 1999.

Since 1980, he has been an active member of the Townsville Division, serving as Treasurer, Secretary, and Chairman. Bob joined the MPAQ Board in 1994, serving as President from 1996

to 1998 and again from 2002 to 2013, and was awarded Life Membership in 2014 in recognition of his outstanding leadership and contributions.

Over the course of more than four decades, Bob has dedicated his time, knowledge, and passion to the Association and the broader plumbing industry, inspiring all with his unwavering commitment. He is also a proud father of three sons and celebrated his 70th birthday this year.

MASTER PLUMBER MAGAZINE Summer 2025 | 35

MEMBER BENEFITS

Make the Most of Your Membership WITH MPAQ In addition to access to a broad range of services, products, and support, you can also enjoy discounts and special offers on products and services that will help enhance your business.

Through our carefully curated partnerships with suppliers and providers that are committed to supporting our members and the wider industry, we’re able to build a suite of exclusive member offers that will give our members added value and a competitive advantage.

Check out some new exclusive discounts available for MPAQ members below.

Upfront Pay is a payment platform built for tradies and service providers that puts you back in control of your cash flow. Through the app, the full invoice payment is collected before the job starts, held securely, and released to you the same day the work is completed, ensuring fast, reliable payment every time.

MPAQ members enjoy 25% off Upfront Pay fees on every job.

Find out more by visiting www.mpaq.com.au/benefits/upfront-pay.

Member Benefit Partners

Vodafone Business Centre is your trusted local partner for seamless transitions to Vodafone. With personalised, high-touch support, they assist businesses locally and nationally in unlocking the full value of their communications.

Exclusive to MPAQ members – Save big on Vodafone Business mobile, SIM-only, and fleet plans.

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Ph: 1300 222 727 Email: info@tstca.com.au www.theservicetradescollege.com.au

36 | MASTER PLUMBER MAGAZINE Summer 2025

MILESTONES

CONGRATULATIONS TO OUR MILESTONE MEMBERS AUGUST • SEPTEMBER • OCTOBER NAME

Desmond Goy Patrick Ryan Ian Fielding Jack Cerneaz Christopher Atkin

COMPANY

DIVISION MILESTONE

Above Board Plumbing Sunshine Coast Agnes Water 1770 Plumbing Central Allfix Plumbing and Gas Far North Qld Anchored Plumbing Co Sunshine Coast Atkin Plumbing & Gasfitting Pty Central Ltd Brenton Neville Brenton Neville Plumbing Pty Ltd Far North Qld Dane Tworek Brisbane Plumbing and Sewer Brisbane South Pty Ltd Charles McCarthy Charlie’s Plumbing and Gas Brisbane North Solutions Errol Hearn Honest Plumbing Solutions Brisbane North John Currie JML Plumbing Brisbane South Brad Devlin No Bull Plumbing and Home North Qld Maintenance Nicholas Oliphant Ollies Plumbing Pty Ltd Brisbane North Russell Groth Orion Group (Australia) Pty Ltd Central Debbie Bellamy Plumbing Professionals NQ North Qld Darren Wardill Plumbing Wizzard Pty Ltd Brisbane South Andrew Healey Pormpuraaw Aboriginal Shire Far North Qld, Council Country Joshua Holdsworth Pressure Plumbing & Gas Fitting Brisbane South Paul Rojas Rostron Carlyle Rojas Lawyers Brisbane North Incheol Lee Sugar Plumbing Pty Ltd Brisbane South Daniel Thompson Thompson Plumbing and Gas Fraser Coast Ian Watson Watsons Plumbing and Gas Toowoomba Stephen Axford Axford Plumbing QLD Brisbane North Ben Goding Ben Goding Plumbing Pty Ltd Bundaberg Brent Watterston Callide Plumbing Services Central Mark Dunne Dunne Rite Plumbing Far North Qld Michael Cook East Oz Plumbing Pty Ltd Brisbane South Doug Olsen Evergreen Plumbing Pty Ltd Brisbane South Grant Vickers Gravick Plumbing & Gas Ipswich Ben Byrne Nuflow Central Queensland Central Andrew Gray Platinum Plumbing QLD Group Sunshine Coast Scott Ludwig Plumb & Earth Contractors Brisbane South Greg Bence Plumbing Logix Pty Ltd Brisbane South Greg Bartlett Residential Fire Sprinklers Qld Sunshine Coast Pty Ltd Douglas Lewis Roma Plumbing Country Peter Witheyman Afresh Plumbing Toowoomba Gil Crause Australian Valve Group Brisbane South Jenny Pain Baker Booth Plumbing & Gasfitting Brisbane North Pty Ltd Stephen Bax Bax Plumbing Pty Ltd Country Bob Munro Bob The Plumber GC Pty Ltd Gold Coast Bryce Tobin Bryce Tobin Plumbing & Gas Toowoomba Anthony Martin Coastal Gasfitting & Plumbing North Qld Clinton Scovell Complete Plumbing Solutions (Qld) Brisbane South Pty Ltd Craig Bennett Craig’s Country Plumbing Toowoomba Michael Fiteni Fiteni Contractors Pty Ltd Brisbane South Mark Peters Gas and Plumbing Solutions Brisbane South

35

30

MILESTONE

MILESTONE

YEAR

5 5 5 5 5

YEAR

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 10 10 10 10 10 10 10 10 10 10 10 10 10 15 15 15

Nathan Sharland – McGrath & Frisby Plumbing Pty Ltd

Gary Bergman Gary Bergman Plumbing

NAME

COMPANY

DIVISION MILESTONE

Craig Gilder

Gilders Plumbing & Earthmoving Pty Ltd GW & LJ Stretton Gympie Regional Council

Bundaberg

15

Brisbane South Sunshine Coast

15 15

Gregory Stretton Kelvin (Fred) Barnes Jason Ball Kurt Andrews Matthew Brown John Bowden Rod Hinwood Robert Parise Jonathan Russell Shaun McCrossan

Jason Ball Plumbing K & JM Andrews Matthew Brown Plumbing & Gas Outback Plumbing Service Pty Ltd REH Plumbing Rob’s Plumbing And Gasfitting Russell Plumbing Pty Ltd S & J McCrossan Plumbing & Gasfitting Shannon Tunstead Shannon Tunstead Plumbing & Gas Jon Meuleners SMP Plumbing Pty Ltd Geoff Woodall Townsville City Council Anthony Cobb Unblock Plumbing,Drainage & Gas fitting Cameron Burke Burke Constructions Peter Eller Enware Australia Pty Ltd

15 15 15 15 15

Noel Gillott Cameron Auld Gary Bergman Alfred Jackson Kenneth Ball Tony Fornataro Lyle McKell Justin Rabbette

15 15 15

Antonino Zammataro Bill Canfield

Action Pipecam Pty Ltd C and K Auld Plumbing Service Gary Bergman Plumbing Jackson Plumbing Ken Ball Plumbing Tony’s Plumbing Service L & G Plumbing Service MJ United Plumbing & Drainage Pty Ltd Zammataro Plumbing Canfield Plumbing Co Pty Ltd

Toowoomba 15 Central Highlands 15 Central 15 Central Highlands 15 Brisbane South 15 Far North Qld 15 Far North Qld 15 Brisbane South 15 Toowoomba

15

Sunshine Coast North Qld Ipswich

15 15 15

Brisbane South Outside Queensland Toowoomba Sunshine Coast Brisbane North Gold Coast Toowoomba Brisbane North Brisbane South Sunshine Coast

20 25

Far North Qld

35

Brisbane South

60

30 30 30 30 30 30 35 35

MASTER PLUMBER MAGAZINE Summer 2025 | 37

MILESTONES & NEW MEMBERS

15

15

15

MILESTONE

MILESTONE

MILESTONE

YEAR

YEAR

Rod Hinwood – REH Plumbing

Brandon, Justin, Bob, and Max – Bob the Plumber GC Pty Ltd

YEAR

David Kimber Kimber Plumbing Pty Ltd

10

10

10

10

MILESTONE

MILESTONE

MILESTONE

MILESTONE

Benjamin Graham & Shelley Our Plumbing Solution Pty Ltd

Brett McIlvride – PRP Services

YEAR

YEAR

YEAR

Daniel Weuffen – iPlumb Solutions

YEAR

Jesse Tanks Tanks Plumbing Services

WELCOME TO MPAQ’S NEW MEMBERS & ASSOCIATES AUGUST • SEPTEMBER • OCTOBER NAME

COMPANY

DIVISION

Greg Gill Assure Plumbing & Gas Sunshine Coast Michael Hillard AusPress Systems Pty Ltd Brisbane North Kane Aylward-Napier Aylward’s Plumbing Pty Ltd Central Jamie Stanford Backflow Solutions Central Bradley Hanna BDH Plumbing Gold Coast Tony DeGlas C Gas, Smart Energy Systems Brisbane South David McKenna Copperflow Plumbing Pty Ltd Brisbane South Joel Deuis CQR Plumbing Pty Ltd Central Bree Walsh Deano’s Plumbing Qld Sunshine Coast Jayden McCloskey East Coast Group Fraser Coast Dion Weaver East Coast Plumbing Project Company Gold Coast Pty Ltd Hayden Langridge Empire Earthworx & Plumbing Brisbane South Glenn Usher G - Line Plumbing Sunshine Coast Ryan Passage Guard Insurance Brokers Pty Ltd Brisbane South Shawn Hales Hales Plumbing & Roofing Central Emily Brocoy HGI Australia Pty Ltd Brisbane North Jesse Hohn Hohn Plumbing North Qld Christopher Calleija Initiate Plumbing Brisbane South Tania Johnson Invert Plumbing & Drainage Pty Ltd Brisbane South Matthew Farr JZX Plumbing Far North QLD Darryl Pollard Jnr Kowanyama Aboriginal Shire Council Far North QLD Ashleigh Roche Leak Free Plumbing Solutions Pty Ltd Brisbane South Will Merrilees Maxflow Plumbing and Gas Brisbane North Jaime Abeya MK7 Plumbing Brisbane North Jaiden Massey Nine49 Earthworks, Plumbing and Brisbane South Drainage Cody Peters-Cash Odds-On Maintenance Plumbing Brisbane South

38 | MASTER PLUMBER MAGAZINE Summer 2025

NAME

COMPANY

David O’Malley Ethan Rhoades Richard Parkinson Paul Jennings Harry Sweeney Fraser McMurray Joel Fens Jesse Wrafter Paul Newcombe

O’Malley Plumbing and Gas Brisbane South OzCo Plumbing Pty Ltd Gold Coast Central Highlands Parkinson Plumbing & Gas Pty Ltd Paul’s Plumbing Group Brisbane Brisbane South Plumbing Design & Drafting Sunshine Coast Plumbstar Maintenance Gold Coast Poseidon Plumbing & Gas Brisbane South Powerhouse Plumbing Services Pty Ltd Brisbane North PWN Plumbing & Newcombe Far North QLD Earthworks Quest Plumbing and Gas Pty Ltd Brisbane North Ripple Plumbing and Gas Pty Ltd Sunshine Coast Ruhle’s Plumbing Service Toowoomba ServiceTitan, Inc. Outside QLD Sewer Cameras Australia Pty Ltd Brisbane North Sherwood Plumbing Pty Ltd Brisbane South Static Plumbing Pty Ltd Sunshine Coast Synergy Trades Group Sunshine Coast TCR Plumbing Services Brisbane South The Trustee for Southern Cross Gold Coast Plumbing Trust TNJ Plumbing Solutions Far North QLD Uncle Red’s Plumbing Brisbane North Upfront Pay Sunshine Coast Vesi Services Pty Ltd Gold Coast Vodafone Business Centre Brisbane North Wavebreak Plumbing & Drainage Pty Ltd Gold Coast Weekend Plumbing Co. Brisbane North

Tyler Lamont Jonty Perkins Gary Ruhle Adam Hazzout Aaron Hutchinson April Carter Jordan Robins Paul Cumner Trent Rhodes Matt Bourke Natasha Milsteed Breyton Lloyd Ellis Jessica Schultz Garvan Timms Travis Barlow Bede Bowyer Geordie Young

DIVISION

PAGE SUPPORTERS HEADING

THE SUPPORTERS OF OUR INDUSTRY Platinum Corporate Supporters Austbrokers Comsure AustWorld Caroma MM Kembla Reece Reliance Worldwide Corporation ServiceTitan, Inc. The Service Trades College Australia Toyota Tradelink WFI Insurance Zip Heaters (Aust) Pty Ltd

Contact 1800 122 194 1300 780 430 13 14 16 07 3868 7888 07 3008 9610 07 3018 3440 jmccalla@servicetitan.com 07 3255 5698 02 9710 3831 07 3260 9777 1300 934 934 02 9796 3100

Gold Corporate Supporters Allproof Industries Pty Ltd Ampol Australian Gas Networks BUSSQ Building Super Galvin Engineering Pty Ltd Geberit Pty Ltd Halgan Pty Ltd QLeave RELN Rheem Australia Pty Ltd Simpro

07 3881 1219 0448 695 764 1300 001 001 07 3369 1111 07 3081 7744 02 9889 7866 1800 626 753 1300 753 283 02 9605 9999 07 3412 9200 1300 139 467

Silver Corporate Supporters Aptella Construction Skills Queensland Cook’s Plumbing Supplies - Head Office Express Plumbing Supplies Fienza Pty Ltd IAPMO Australia Stiebel Eltron (Aust) Pty Ltd Strongcast Pty Ltd Testo

0409 074 201 1800 798 488 02 9630 5250 07 3856 1100 07 3490 6700 03 8684 9580 1800 153 351 07 3207 1753 03 8761 6108

Corporate Supporters Abey Australia Advanced Enviro-Septic Aquacure Water Treatment Pty Ltd Aquaknect Aquatech Solar Technologies Pty Ltd AusPress Systems Pty Ltd Australian Pump Industries Pty Ltd Australian Valve Group Bathroom Products Australia Pty Ltd Bermad Water Technologies Beyond Payments Bizmatrix Bluebeam, Inc. Bretts Trade Plumbing Supplies BUSY At Work Con-Serv Corporation Australia Pty Ltd Cornwalls Law + More Elson Australasia Pty Ltd Emerson Valvcheq Backflow Enware Australia Pty Ltd Everhard Industries Pty Ltd Fergus Trade Software Gas Components Australia Gould Instruments Graf Australia Pty Ltd Guard Insurance Brokers Pty Ltd Harvey Norman Bathroom and Appliance Warehouse

07 3369 4777 07 5474 4055 07 3277 6696 07 3805 3800 07 5520 6701 1300 287 773 02 8865 3500 03 9462 2666 1300 717 717 03 9464 2374 07 3505 2206 1300 588 749 07 36085738 07 3203 2105 13 28 79 07 3630 5744 07 3223 5900 1300 169 026 07 3260 2555 02 8556 4000 131 926 0421 055 729 07 3255 9255 0419 198 123 08 9437 4949 1300 167 143 07 3625 1900

Helix Legal HGI Australia Pty Ltd Lifestyle Tradie Group Pty Ltd Mobile Tyre Shop Moff’s Revit Modelling Pty Ltd Ozzi Kleen Plastec Australia Pty Ltd Plumbers’ Supplies Co-Operative Limited Plumbing Design & Drafting Plumbing Plus Bathroom Kitchen Laundry Pty Ltd Podium Porters PROTRADE United Pure Hydrogen Operations Pty Ltd Rain Harvesting Rehau Pty Ltd Ridge Tool (Aust) Pty Ltd Rinnai Robert Bosch (Australia) Pty Ltd Samios Sewer Cameras Australia Pty Ltd SFA Pumps Shower Sealed Pty Ltd Specialised Plumbing Centre Stoddart Storm Plastics Pty Ltd Stratco (Qld) Pty Ltd Studor Australia Pty Ltd Supagas Taylex Australia Pty Ltd The Bidet Shop The Couta Group Pty Ltd The Wondercap Company Pty Ltd Totally Workwear Tradie Finance Upfront Pay Uponor Valves R Us Viega Pty Ltd Vinidex Pty Ltd Vodafone Business Centre Wilson Industries Xact Accounting Zetco Valves Pty Ltd

1300 243 549 0493 371 792 1800 704 822 1300 687 111 0421 465 075 07 5459 4900 07 5413 4444 02 8118 6000 07 5437 7660 03 9600 1899 0425 861 546 07 4967 3333 1300 767 774 02 9955 4008 07 3248 9600 07 5527 1833 03 9930 7000 1300 555 545 1300 30 70 37 07 3907 8399 0461 378 387 1300 554 779 1300 519 133 07 3862 1166 07 3440 7600 08 8374 3277 07 3451 4444 1300 551 519 13 78 72 07 3441 5200 07 5591 7744 03 8405 3386 07 5539 3665 07 3249 4000 1300 391 390 (07) 2004 8787 07 3202 6831 07 3865 1488 02 8858 2600 07 3277 2822 1300 110 154 03 9751 7788 1300 233 723 02 9516 1336

Associate Councils Aurukun Shire Council Brisbane City Council Bundaberg Regional Council Gympie Regional Council Isaac Regional Council Kowanyama Aboriginal Shire Council Livingstone Shire Council (LSC) Logan City Council Mackay Regional Council Mareeba Shire Council Moreton Bay Regional Council Quilpie Shire Council Southern Downs Regional Council Sunshine Coast Regional Council Toowoomba Regional Council Townsville City Council

07 4060 6840 07 3403 8888 07 4130 4814 1300 307 800 07 4964 5400 07 4083 7100 07 4913 5000 07 3412 3412 07 4961 9011 07 4086 4500 07 3205 0555 07 4656 0500 1300 697 372 07 5420 8618 07 4688 6764 13 48 10

MASTER PLUMBER MAGAZINE Summer 2025 | 39

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