Master Plumber Magazine - Winter 2025

Editor’s Note

Ashleigh Stonehewer – Editor

Welcome to the Winter edition of the Master Plumber Magazine!

In this issue, we continue our commitment to keeping you informed and supported—from coverage of proposed payday super reforms (page 15) and changes to lead limits (page 9), to practical guidance on common box gutter faults (page 13) and workplace policies (page 15).

Our 125-Year Celebrations are also front and centre, and this issue provides a special look at how far we’ve come and the legacy we continue to build. At our recent 125-year event, we were able to honour our past, celebrate the present, and look to the Association’s future as we remain committed to representing and supporting plumbing professionals across Queensland. We hope that the Master Plumber magazine will continue to play an important role in documenting stories of our members, the Association’s initiatives, and industry changes and developments as it has done for 65 years. Check out page 22 to find out more about this special event.

We continue to celebrate the milestones of our members. I encourage you to turn to pages 35 and 36 to see our latest member news, including celebrations

of recent milestones for Creek to Coast Plumbing and John Cuk Plumbing & Gas Service, as well as Trigar Plumbing’s charity efforts and announcement as a 2025 Regional Finalist in the Queensland Training Awards. We also celebrate Gaswork’s 30-year milestone on pages 16 and 17. If you have a story you would like to share, whether you’re celebrating a milestone, participating in a charity event, or want to share the work that you do, we would love to hear from you! Please email advertising@mpaq.com.au.

Congratulations to all members reaching milestones in this edition, and a warm welcome to our newest members. Happy Reading!

Ashleigh

MPAQ COUNCIL

PRESIDENT

Kent Vickers P : 0418 883 999 E: kvickers@qigs.com.au

VICE PRE SIDENTS

Dennis Yarrow P: 07 3277 5742 E: admin@yarrowplumbing.com.au

Michael Ryan P: 07 3630 4744 E: mryan@beavisbartels.com.au

COUNCILL ORS

John Salmon P: 07 3862 2777 E: john@salmonplumbing.com.au

Nathan Parnaby P: 07 4970 9800 E: enquiries@aestec.com.au

Patrick Robertson P: 07 3276 8833 E: info@rpgs.com.au

Sean Taylor P: 0416 245 016 E: sean@tpworks.com.au

Warwick Royal P: 0730381038 E: info@plumbaround.com.au

EXTERNAL COUNCILLOR

Melissa Millar P: 07 3822 2422 E: info@millarsplumbing.com

TRUSTEES

Bill Watson AM P: 07 3273 2333 E: bill@connectorsgroup.com.au

Bob Kimlin P: 0419 744 383 E: bobbailey6@outlook.com

LIFE MEMBERS

G Cottee, F Huysing, MJ Moor, J Porter, NF Sharman, BD Wallace, WB Watson AM, R Kimlin, R Weaver

MERITORIOUS SERVICE MEMBERS

A Chapman, D Powell, B Wallace, R Weaver, D Nunn, J Ritchie, K Slade, R Walker, A Jackson, R Roser, G Bergman, C Baldock, A Burke, K Baluch, B Sorohan

DISCLAIMER

Opinions expressed in this publication are not necessarily those of the MPAQ, nor does the MPAQ guarantee the accuracy of statements made by contributors or advertisers or accepts responsibility for statements they may express in this publication. The MPAQ does not accept liability to advertisers, which may be held contrary to the Trade Practices Act 1974. The MPAQ reserves the right to refuse, cancel, amend or suspend any advertisements or inserts without reason.

PRESIDENT’S MESSAGE

With the Federal election out of the way, we can now get back to some sort of normality. It will be interesting to observe how the Labor Government manages the cost-of-living crisis and what support is offered to the small business community to address the skills shortage in the construction industry. At the same time, developments at the state level will also play a critical role in shaping outcomes for the sector. The Queensland Government has revitalised the Productivity Commission, and we can only hope that the deficiencies that exist in this area on major projects are identified and addressed quickly.

MPAQ held its birthday celebration on Friday 16 May at Plumbing Industry House. It was attended by a wide variety of participants, including life members, members, associates, corporate supporters, politicians, staff, and board members. It was a very proud moment for me personally to know that I lead an Association that has stood the test of time. 125 years is a massive achievement for any association and has only been possible because of the hard work, dedication, and continued support of our members.

A special thanks to MPAQ Honorary Historian Mr Bruce Wallace for his preparation efforts that contributed to making the day a success. I would also like to thank the MPAQ team, led by our Chief Executive Officer, Penny Cornah, for making the celebration so memorable. Thank you.

MPAQ continues to represent our members at all levels of government. In a recent meeting with Resource Safety Health Queensland (RSHQ), it was flagged that they will be transitioning to a new online portal from 1 July 2025. This will be a positive development for the gas fitting community, with compliance certificates and defect notices to be supplied free of charge.

Once again, this year the MPAQ will be hosting the Plumbing and Gas Industry night of nights. The 25th Plumbing and Gas Industry Awards will be held on 3 October at Queen’s Wharf Brisbane. The events team has been working hard to make the event even bigger than last year (if that’s possible). If you haven’t attended before, you are missing out. This year, the event is being held on the last long weekend of 2025 to give our regional members the opportunity to travel to Brisbane and join us for a truly memorable experience. Tickets are available now, so please contact the office and book or visit the website www.mpaq.com.au.

Before I go, I want to remind you all to look out for each other when you’re out and about. Life’s pressures are all around us, and if someone or something doesn’t look right then don’t be afraid to ask RUOK.

See you all at the Awards night.

Life’s good!

PERSPECTIVE

At MPAQ, we are proud to deliver over 30 events and activities each year, ranging from workshops and webinars to forums, awards nights, regional events, golf days and industry celebrations. But why do we invest so much effort into these events, and why is it so important for you, our members, to get involved?

Simply put, MPAQ events are designed to support your professional growth, your business success, and the overall strength of our industry.

Learn and Stay Ahead

Our events provide valuable learning opportunities on the latest industry trends, regulatory changes, product innovations and business strategies. Whether you attend a technical workshop, a business seminar or an industry panel, you gain insights that help you stay informed and competitive in a rapidly evolving sector.

Engage with Industry Experts

MPAQ events offer you direct access to regulators, government representatives, suppliers, manufacturers, product specialists, and industry leaders. These are rare chances to ask questions, share concerns, and engage with the decision-makers shaping the future of plumbing and gas in Queensland.

Build Stronger Connections

Networking is not just a buzzword; it is a crucial tool for success. Our events create spaces where you can meet like-minded business owners, exchange ideas, and build meaningful relationships. Whether you are an apprentice, contractor, business owner or supplier, these connections can lead to new opportunities, partnerships, collaborations, and friendships.

Showcase

and Support Our Partners

MPAQ events are also a fantastic platform for our valued industry partners to engage with you. Through sponsorships, displays, demonstrations and

presentations, our partners bring new solutions, technologies, and services directly to members. By attending, you help foster a stronger industry ecosystem and show support for those who support our sector.

Strengthening Our Industry, Together

Penny Cornah, Chief Executive Officer

Every event we host is carefully planned to deliver value, relevance, and impact. By participating, you are not just attending another function, you are contributing to the collective strength and advancement of Queensland’s plumbing and gas industry.

We encourage all our members to make the most of these opportunities throughout the year. Let us continue to learn, grow, and shape the future of our industry together.

In April and May, we were proud to host events that celebrated World Plumbing Day and MPAQ’s 125-year birthday, respectively. I would like to thank everyone who attended these events, including the partners who made them possible, to help us recognise not only the vital role plumbers play in protecting public health and the environment, but also celebrate the important role MPAQ has played in that for over a century. You can read more about our 125-year celebration on pages 22-23 and World Plumbing Day on pages 28-29.

For upcoming events and activities, visit www.mpaq.com.au.

I look forward to seeing you at an upcoming event. To get in touch, please email me: penny.cornah@mpaq.com.au.

Kent Vickers, President

MPAQ IN ACTION: ADVOCACY AND ENGAGEMENT

MPAQ’s ongoing advocacy efforts ensure the voice of our members is heard at the highest levels

Recently, MPAQ was proudly represented by CEO Penny Cornah at the Small and Family Business First Action Statement event. The announcement was delivered by the Hon. Steve Minnikin, Minister for Customer Service, Open Data and Small and Family Business. The Action Statement outlines the Queensland Government’s immediate priorities and actions to put small and family businesses at the forefront of its agenda.

It was encouraging to hear a clear and strong commitment to supporting the backbone of Queensland’s economy, small and family businesses. As of 30 June 2024, there are more than 495,000 small businesses in Queensland, representing 97.1% of all businesses in the state. Notably, the construction sector leads the top five small business industries, accounting for 16.7% of this total.

A recent highlight was the attendance of Sam O’Connor, Minister for Housing and Public Works and Minister for Youth, at the Service Trades Council Forum on the Gold Coast. This provided an excellent opportunity for the Minister to hear directly from licensees, gaining valuable insights into the challenges and opportunities facing the trades sector.

We also acknowledge and congratulate several significant new appointments that will help shape the future direction of Queensland’s construction and resources sectors. MPAQ is pleased to report that we have already met with these new leaders:

• Angelo Lambrinos – New Commissioner and CEO, Queensland Building and Construction Commission (QBCC)

• Greg Chemello – New Chair, QBCC

• Ken Singer – New Interim Commissioner, Resources Safety and Health Queensland

• Angela Moody – Productivity Commissioner

These early engagements strengthen MPAQ’s commitment to building strong relationships with key stakeholders and continuing to advocate for the needs and interests of our members.

MPAQ remains dedicated to championing the plumbing and gas industry, engaging proactively with government and key decision-makers, and driving meaningful outcomes for our members.

FEDERAL ELECTION UPDATE

Master Plumbers’ Association of Queensland (MPAQ) extends its congratulations to the Australian Labor Party (ALP) on its victory in the Federal Election.

We look forward to continued engagement with the ALP Government to help strengthen and support Queensland’s plumbing sector within the broader national framework.

Master Plumbers Australia and New Zealand (MPANZ), as the national advocacy body representing thousands of plumbing businesses across Australasia, has been working hard on behalf of members in Queensland and across the country. Earlier this year, MPANZ submitted its Federal Election document, Fighting for Positive Change: Plumbing Industry Priorities, to all major political parties and key independents. This document outlined three key priority areas for the plumbing industry:

• Championing consistent, evidence-based regulation

• Securing the sustainability and integrity of the plumbing industry

• Future-proofing our skilled workforce

We acknowledge several ALP commitments below:

• Regulation and Product Certification – A commitment to achieving national consistency in building regulations and product

certification, including the development of a National Building Product Assurance Framework.

• Unfair Contract Terms – Strengthened protections for small businesses through enhanced unfair contract terms legislation.

• National Licensing – Ongoing work on a national licensing scheme for electrical trades, with potential future expansion to include plumbing.

• Apprenticeships and Skills – Continued support for plumbing apprentices via incentives, cost-of-living assistance, and accelerated skills assessments for construction-related migrants.

• Energy Transition – Recognition of the important role of natural gas during the energy transition, alongside investment in upskilling the workforce for the clean economy.

MPAQ will continue working closely with MPANZ to monitor and engage with the Federal Government as these national commitments progress. We are committed to ensuring Queensland’s plumbing and gas businesses are well represented and supported in the national dialogue.

We will keep members regularly updated as this advocacy work continues and will be seeking member feedback to help shape Queensland’s input on these important national initiatives.

The Hon. Steve Minnikin, Minister for Customer Service, Open Data and Small and Family Business and Penny Cornah, MPAQ CEO

Small and Family Business First Action Statement event

MPAQ CALLS FOR STRONGER GOVERNMENT SUPPORT AMIDST ANTICIPATED CONSTRUCTION WORKERS

SHORTAGE

Queensland’s plumbing sector is urgently calling on the Government to step in following a new report highlighting critical workforce shortages in the state’s construction industry in the lead up to the Olympics.

The Construction Skills Queensland (CSQ) report Horizon 2032: Imagining Queensland’s Future Construction Workforce published a forecast that grows the Queensland’s construction pipeline from $53 billion in 2024-25 to a peak of $77 billion in 2026-27. Key drivers behind this surge includes record population growth, the transition to net-zero, and the infrastructure demands of the Brisbane 2032 Olympic and Paralympic Games.

CSQ CEO Geoff Clare emphasised the opportunities and challenges ahead: “Construction workforce shortages are anticipated to persist across the eight years, intensifying to a 50,000 shortfall in 2026-27. Our industry must act now to ensure we have the skilled labour needed to meet demand.”

Urgent Need to Support Employers to Take On More Apprentices

The CSQ report also reported that the average construction workforce required over the eight years to deliver the construction pipeline in the lead up to the Olympics is forecast at 122,600 – around 8,000 of these will be plumbers.

The Master Plumbers’ Association of Queensland (MPAQ) says the sector urgently needs support from governments to put through more apprentices in order to meet the demand.

Currently, the cost to an employer to train an apprentice is over $250,000 over four years – with only two percent in incentives. A recent survey by MPAQ found 63% of their members employ apprentices, 59% would hire more if more funding was available.

CEO of MPAQ Penny Cornah says we need investment now if we are to have any chance of meeting the tidal wave of demand the Olympics will bring to the construction workforce generally.

“Providing more support for employers to take on apprentices can have significant economic, social, and cultural benefits for Queensland. It can help address skill shortages, boost economic growth, support small businesses, and provide significant social benefits for young people,” she said.

DEVELOPER FINED $150,000 IN FIRST PROSECUTION RELATED TO PROJECT TRUST ACCOUNTS

A developer in the Australian property sector has been fined $150,000 plus costs for offences relating to Project Trust Accounts (PTAs), in the first prosecution of its type in Queensland.

The legal action taken by the Queensland Building and Construction Commission (QBCC) resulted from the defendant transferring funds owed under a head contract to an account other than the prescribed Project Trust Account.

The Court imposed a $150,000 penalty but, in exercising its sentencing discretion, chose not to record a conviction.

During the hearing, Magistrate Ellis made mention that the defendant continued to breach the Act after being notified of the issue.

“This is exactly why the PTA framework was established; so that financial safeguards are in place to help secure payments for subcontractors and other creditors during and after a construction project,” said QBCC Interim CEO and Commissioner Skye Bowie. Article from the Queensland Building and Construction Commission

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AUSTRALIAN WATER HEATING MANUFACTURERS LAUNCH ‘KEEP OUR HOT WATER FLOWING’ CAMPAIGN

Rheem, Rinnai, and Dux have joined forces under a new peak body – the Australian Water Heating Manufacturers (AWHM) – and recently launched the “Keep Our Hot Water Flowing” campaign to highlight the unintended consequences for local manufacturing from government subsidies for energy efficient water heaters.

The campaign’s goal is to raise awareness about how these subsidy schemes have stacked the deck in favour of foreign imports, putting local manufacturing and thousands of local jobs under pressure.

Among other things, the AWHM is calling for Local Content Requirements to be built into existing and future government incentive schemes. This means the more Australian content and labour are involved in a product’s manufacture, the more incentives that product should receive.

“It also means that when we turn on essential services like our hot water, we’re doing so with high quality, Australian-made products, that are suitable for Australia’s unique conditions,” said Ben Teeger, President of AWHM. For more information visit www.KeepOurHotWaterFlowing.org.au

CERTIFICATES

AND

DEFECT NOTICES

FREE AFTER 1 JULY 2025

Resources Safety and Health Queensland is introducing a new online system to bring a range of activities into a central online platform and enable quick, simple, and secure transactions.

UPCOMING CHANGES TO LEAD LIMITS IN PLUMBING PRODUCTS

The 2022 edition of the National Construction Code (NCC) introduced a new limit on lead content in plumbing products used for drinking water. Effective from 1 May 2026, copper alloy plumbing products containing more than 0.25 percent lead will no longer be authorised for installation in drinking water systems.

To support the industry in navigating this transition, MPAQ recently hosted an online session, inviting corporate partners to provide feedback on the shift to lead-free plumbing products.

Key concerns raised at the session include:

1. Financial Impact – Significant financial losses due to millions of dollars’ worth of existing stock that will become non-compliant.

2. Environmental Consequences – Concerns over the disposal or scrapping of non-compliant products and the environmental impact of waste.

3. Supply Chain Challenges – Uncertainty around the availability of lead-free products, with some manufacturers unable to guarantee

The RSHQ Portal will come into effect for Queensland gasfitters from 1 July 2025, when it will change the way compliance certificates, and defect notices are issued. One major benefit is that compliance goods such as compliance certificates, defect notices, and vehicle inspection certificates will become free from 1 July 2025. Important dates to note:

Tranche two of the Building Reg Reno reforms, introduced through the Building and Other Legislation Amendment Regulation 2025 (BOLA 2025), are now in effect:

• Annual reporting requirements are now removed for individual licensees with a maximum revenue of up to $200,000 (category SC1), and licensees with a maximum revenue of up to $800,000 (category SC2).

• Plumbers who already pay for a QBCC contractor licence will receive free occupational licence to do certain fire protection work.

• Deadline to meet the occupational licensing requirements for passive fire protection work, as well as the upskilling requirements for other existing licences such as some Special Hazards licences is now extended to 1 May 2030.

This follows the first tranche of the Building Reg Reno, which paused the further rollout of trust accounts to private projects below $10 million, helping smaller contractors to focus less on administration and more on building. Further longer-term improvement measures will be considered for tranches three and four to ease pressure on Queensland’s building industry. For more information visit www.housing.qld.gov.au/initiatives/building-regulation-reform

Box gutters play a critical role in roof drainage, but incorrect design and installation can lead to serious failures. The most common faults occur when box gutters are designed or installed outside the Deemed-to-Satisfy (DtS) provisions of AS/NZS 3500.3:2021 without a Performance Solution to justify deviations.

Typical Faults in Box Gutters

1. Exceeding Maximum Flow Rates –Oversized roof catchments result in gutters receiving more water than permitted under DtS provisions. The maximum flow rate for a DtS box gutter is 16L/s.

2. Non-Compliant Widths and Depths –Incorrect dimensions reduce capacity and lead to overflow issues.

3. Non-DtS Rain Heads – Improperly designed rain heads can restrict flow and cause water backup.

4. Non-Compliant Sumps – Incorrect sizing, design, or installation of sumps affects drainage performance.

5. Lack of Conforming Overflows – Without proper overflow provisions, water can enter buildings instead of safely discharging.

6. Changes in Direction – Bends and turns in box gutters can restrict flow and create blockages. Changes in direction of box gutters are not permitted under AS/NZS 3500.3:2021.

7. Incorrect Grades – Insufficient falls result in ponding and debris buildup.

8. Undersized Downpipes – Inadequate downpipe sizing restricts drainage capacity, causing backups and overflows.

COMMON BOX GUTTER FAULTS IN QUEENSLAND

FREE ACCESS TO NINE STANDARDS OVER

There are currently nine Australian Standards available to MPAQ members for free, providing you with over $2,000 of value! You can download, print, or open these Standards on your mobile phone. Register for access through your MPAQ Member Dashboard or call the MPAQ office on 07 3273 0800.

• AS/NZS 2845.3:2020 Water supply — Backflow prevention devices, Part 3: Field testing and maintenance of testable devices

• AS/NZS 1596:2014 The storage and handling of LP Gas (Incorporating Amendment No. 1)

• AS 2419.1:2021 Fire hydrant installations, Part 1: System design, installation, and commissioning

• AS/NZS 3500.1:2021 Plumbing and drainage, Part 1: Water services (Incorporating Amendment No. 1)

• AS/NZS 3500.2:2021 Plumbing and drainage, Part 2: Sanitary plumbing and drainage (Incorporating Amendment No. 1)

• AS/NZS 3500.4:2021 Plumbing and drainage, Part 4: Heated water services

• AS/NZS 5601.1:2022 Gas installations, Part 1: General installations (Incorporating Amendment No. 1)

• AS/NZS 5601.2:2020 Gas installations, Part 2: LP Gas installations in caravans and boats for non-propulsive (Incorporating Amendments up to and including No. 2)

• AS 4032.3:2022 Water supply — Valves for the control of heated water supply temperatures, Part 3: Requirements for field-testing, maintenance, or replacement of valves, taps, and devices

Compliance

To ensure compliance with AS/NZS 3500.3:2021, box gutters must be designed and installed within DtS parameters unless a Performance Solution is developed to demonstrate equivalent or superior performance. In Queensland, most building certifiers will request a Form 15 for the design of a box gutter from a competent person (usually a hydraulic consultant) even for DtS designs.

Faulty design or installation can result in water ingress, structural damage, and costly rectifications. Plumbers should always verify that box gutters are designed and installed per the DtS provisions or have an approved Performance Solution where deviations occur.

Compliance isn’t just a guideline—it’s the foundation of quality plumbing.

Written by Dean Carter, Senior Hydraulic Consultant and Member of AHSCA QLD Management Committee

$2,000 IN VALUE

NON-CERTIFICATION OF NEW AND SECOND-HAND GAS APPLIANCES

The MPAQ Technical Team have had quite a few calls from members regarding the installation of noncompliant gas appliances.

The appliances range from domestic appliances including cook tops and outdoor heaters, through to commercial catering equipment. Both brand new and second-hand appliances have been presented with compliance issues.

It is the gasfitter’s responsibility to ensure the installation complies with the Australian Standard AS/NZS 5601 and the appliance is Australian Gas Association (AGA) approved. It is illegal for a gasfitter to connect an appliance without current AGA approval. If there is no compliance plate or AGA approval sticker on the appliance, you can check the approval of an appliance on the Gas Technical Regulators Committee (GTRC) website – www.gtrc.gov.au. It is very similar to checking for watermark approval of fittings and fixtures for plumbing.

To do this, go to the GTRC website, click on National Database of Certified Gas Appliances and Components (it won’t look like a button but the text is clickable!), type in the make and model number of the appliance, and the site will tell you

will need certification through a competent person who is authorised to do so for the appliance to become compliant.

Second-hand gas appliances must have been previously certified and be in a proper of state repair, before they can be re-sold in Queensland. Be aware that the acceptance of a secondhand gas appliance may have been changed by alteration to, or by relocation of the appliance. If certification has been changed, re-certification must be obtained before the appliance is installed.

GTRC notes that in Australia, it is an offence to supply or sell an appliance that is not certified, including a second-hand appliance. In some jurisdictions, the offer to supply or sell an appliance that is not certified, including secondhand appliances, is also an offence.

It’s very important that if you find yourself in any of these situations that you tell the client you cannot legally install a non-compliant appliance. Please ensure you check the appliance for a compliance plate and approval number before installing.

If you are confronted with any of these scenarios, please contact the MPAQ Technical Team on 07 3273 000 to discuss.

Sample Gas Compliance Plates

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PROPOSED PAYDAY SUPER REFORMS

The Federal Government’s proposed reforms to superannuation guarantee contributions are set to significantly alter the current superannuation administration landscape.

On 2 May 2023, the Australian Government announced that from 1 July 2026, employers will be required to pay their employees super guarantee (SG) contributions at the same time (or within seven days) as the ordinary time earnings being paid.

On 14 March 2025, the Treasury further released the exposure draft for the Payday Super Reforms. The reforms propose to amend:

Faster Super Payments – From 1 July 2026, employers must ensure Super Guarantee (SG) contributions are received by the employee’s super fund within seven calendar days of wage payment.

Updated Super Guarantee Charge (SGC) – If SG contributions are not paid in full and on time, employers may face a revised SGC, which includes:

• Final SG shortfall based on quarterly earnings

• Notional earnings to cover lost interest

• Administrative uplift for ATO enforcement

• Choice loading for non-compliance with fund selection rules

• General interest charge (GIC) on the full SGC amount

• Late payment penalties for delayed SGC payments

• The SGC will now be tax-deductible

SBSCH Retirement – The Small Business Superannuation Clearing House (SBSCH) will be retired from 1 July 2026. STP Reporting Changes – Employers will need to report both Ordinary Time Earnings and super liabilities through Single Touch Payroll, supporting accurate SG monitoring.

As of publishing, the Payday Super Reforms are not yet law. This could mean adjustments can still be made to the proposed reforms. In preparation for the reforms becoming law, employers should consider:

1. Updating Payroll Processes: Ensure SG contributions are paid into employee super funds within seven calendar days of wage payment (effective 1 July 2026).

2. Reviewing Compliance Procedures: Understand the updated SGC rules and avoid penalties by paying super in full and on time.

3. Planning for SBSCH Retirement: If using the Small Business Superannuation Clearing House, start preparing for its closure by 1 July 2026.

4. Updating STP Reporting: Adjust systems to report both Ordinary Time Earnings and super liabilities through Single Touch Payroll.

THE IMPORTANCE OF WORKPLACE POLICIES

LESSONS FROM A RECENT FAIR WORK CASE

A recent Fair Work Commission ruling has emphasised the need for clear communication, proper consultation, and consistent enforcement of workplace policies.

In Craig Hancock v Sydney International Container Terminals Pty Limited (trading as Hutchinson Ports Sydney (Hutchinson)) [2025] FWC 516, Mr Hancock was dismissed after testing positive for alcohol following a workplace accident. While the Commission found the termination valid in principle, it ruled it was harsh and unreasonable due to failures in how the updated drug and alcohol policy was communicated.

Case Overview

Hutchinson revised its drug and alcohol policy in 2023, moving from a 0.02% Blood Alcohol Content (BAC) limit to a strict zero-alcohol rule. The changes were communicated through text messages to personal mobiles, emails to personal accounts, toolbox meetings, and workplace noticeboards.

In March 2024, Mr. Hancock was involved in a crane accident and subsequently tested positive for alcohol at 0.017% BAC. Following an investigation, he was dismissed for serious misconduct. However, he challenged the decision through an unfair dismissal application, arguing he had followed long-standing practices and was unaware of the stricter zero alcohol rule.

The Commission ruled that:

• Texts and emails to personal accounts were insufficient for major policy changes.

• Employees working away from computers may not see personal emails promptly.

• Daily toolbox meetings were ineffective for such a critical update, requiring a dedicated training session.

• Policy posters did not prove employees had read or understood the changes, and outdated information was still displayed.

For basic superannuation information, please contact our HR advisory team on 07 3273 0800 or email advice@mpaq.com.au, otherwise discuss directly with your accountant.

Written by Emma Ross, MPAQ Senior HR Business Partner

• There was no recorded consultation with the WHS committee.

• Prior breaches were handled differently, indicating inconsistency in enforcement. As a result, Mr. Hancock was reinstated with back pay.

Key Takeaways for Employers

To ensure policies are enforceable and legally sound, employers should:

• Regularly review policies to align with actual workplace practices.

• Apply policies consistently across all employees and management.

• Consult employees on policy changes and provide specific training sessions.

• Avoid relying solely on personal emails and text messages for critical updates.

• Keep thorough records of policy consultations, training attendance, and employee acknowledgments.

A well-documented and effectively communicated policy framework can protect both businesses and employees, reducing the risk of disputes and legal challenges. Contact the MPAQ HR Advisory team on 07 3273 0800 or email advice@mpaq.com.au for further information and template policies.

Written by Emma Ross, MPAQ Senior HR Business Partner

CELEBRATING 30 YEARS OF

GASWORKS

Wayne Braden’s gas journey began over 30 years ago as an apprentice plumber. His early days in the trade was him going out to local businesses, learning the trade, and finding a passion for gas. He describes how the transition from apprentice to business owner wasn’t a single leap, but a series of challenges and opportunities.

Eventually, that laid the foundation for what would become Gasworks Heavy Industries. “We’ve done a lot of plumbing and gas in Australia and around the world – domestic and commercial work, government contracts, hospitals, movie effects and props, Movie World at the Gold Coast. We look after the Eternal Flame in Brisbane.” Wayne shares.

Developing Fire Training Equipment

Wayne describes himself as someone who thrives on problem-solving and overcoming the impossible. When asked, he shares one of his proudest achievements is the development of the flashover container for fire training—a project many said couldn’t be done.

UNUSUAL IS THE USUAL AND WE JUST KEEP GOING UNTIL WE GET IT RIGHT.

“I was told that it couldn’t be done. You can’t have flames above somebody’s head. There’s no oxygen, therefore, you won’t have a flame. Obviously, I said, I think I can do that,” said Wayne. “So we spoke to the government, lots of people and lots of engineers. Then we started doing prototypes. I even mortgaged my house a few times to give it a go. Three years it took us to design and build that. It didn’t happen overnight.”

Now, the flashover container provides realistic, repeatable, and safe training environments for frontline workers—especially firefighters and emergency responders. Traditional fire training often involved burning timber and other materials, creating uncontrolled and environmentally unfriendly scenarios.

The flashover container provided a gas-powered simulation that can be used repeatedly, ensuring every trainee gets the same experience.

“I really believe in the fire industry and what they do for communities. I wanted to provide training aids that are realistic, real life, that replicates their scenarios, and are environmentally friendly,” said Wayne.

Creating a Culture of Collaboration

Training is a big part of Gasworks because Wayne also believes in creating opportunities for kids who, like him, may not have thrived in traditional academic settings but do so well in problem solving and thinking on their feet.

“I’m one of those kids. I grew up in a country town, and I had a lot of issues when I was going through school. I wouldn’t say that writing was my best skill, but as I went through my career that’s when I started to understand and became more fluent,” said Wayne. “I want to make these options available to kids as well.”

Wayne credits much of Gasworks’ success to this culture of continuous learning and collaboration in his team.

“I think it’s important to employ people smarter than yourself. As a manager and an owner of a business, my duty of care is to put the right people in the right roles and then listen to them,” said Wayne. “It takes a village, a community, to do what we do, absolutely. You can’t do this alone.”

Taking care of his team is a priority for Wayne, which translates to great retention of his staff – some have been with him for 10 to 20 years. A major factor in their strong retention is building a family-oriented culture in the business that aligns closely with Wayne’s personal values.

“We’ve got a thing at the start of the year, you put in your anniversary, your kids’ birthdays, and we incorporate it in our work schedule. If I’ve got you working in the middle of nowhere at that time, I’ll make sure I fly you home and get you there for that day. If something pops up or your kids are graduating, we’ll get you home. Obviously, one of the other boys will step in because they know when it’s their turn, they will also do it for them,” shares Wayne. “If you want to keep people, you have to take care of them. It’s a give and take. I think most things in life are a give and take.”

Wayne looks back fondly at his early years as a business owner and encourages new businesses who are seeking support and guidance to become an MPAQ member.

“It was tough for the first five years of my business. I don’t know how many times other builders went broke. MPAQ has been instrumental in my first few years of business because sometimes you just need someone to help you keep going, so you know you’ll be all right.”

Wayne Braden

CAUGHT BETWEEN A SUPPLIER OF A DEFECTIVE PRODUCT AND A CUSTOMER OR BUILDER

DO YOU KNOW YOUR RIGHTS IN THIS SCENARIO?

A contractor has purchased a piece of equipment from a supplier and then installed it. The equipment is found to be defective. A warranty has been issued by the supplier, who accepts that the product was defective and offers to replace it. However, the customer wants more than a replacement product because their ceiling has been damaged. The customer or builder says the contractor is in the wrong.

1. RIGHTS OF THE CUSTOMER

If your contract is entirely verbal or is not a formal contract with terms and conditions, the common law implies a term that the materials you supply will be of merchantable quality and fit for the purpose made known to you.

That is, the products must be free from defects that prevent them from being used for the purposes for which they are commonly used by buyers.

But more importantly, in consumer transactions, the Australian Consumer Law requires that the products be of “acceptable quality”. That provision applies to all purchases of goods valued at less than $100,000, whether or not the purchaser is a consumer.

In short, you are likely to be obliged to either replace the defective products or the client can have them replaced and sue you for damages for breach of contract.

So, if you supply defective goods, you are going to be liable to the client not just for the costs of the replacement goods but also the cost of installing the replacement goods and the costs of any rectification work.

2. THE SUPPLIER

Another common feature of these cases is that the supplier has issued what is called a “warranty” document. In most, if not all, cases, this document has been supplied to the customer by the contractor, given that the supplier never has any direct contact with the customer.

Another common issue is that the supplier relies upon the warranty to say that their obligation is limited to replacing the goods supplied and does not cover the cost, for example, of rectifying damaged parts of the building.

So, unless you are in the unusual and fortunate position of not being liable to the client, you will next be looking to recover your costs from the supplier.

Suppliers’ agreements can include exclusion clauses restricting your potential rights to recover your losses from the supplier.

3. HOW CAN I PROTECT MYSELF?

When ordering goods or materials to be used in a contract with a builder or other client, you need to check carefully what you are agreeing to. If you sign the wrong type of document, you could find yourself exposed to a liability to a builder or client to replace defective goods which have been installed in a building, but with no prospect of recovering those costs from the supplier.

DON’T AGREE TO DRACONIAN TERMS

You need to review terms and conditions contained in any supplier credit agreement, quote, on any website, or in any contract, to see what rights you are giving up. You may then need to attempt to negotiate changes.

HAVE YOUR OWN TERMS AND CONDITIONS

Alternatively, you can have your own terms and conditions, which are referred to as being on your website or included in your purchase order. When you receive a quote from a supplier, you can respond with your purchase order. The general principle is that if you exchange terms and conditions in this fashion, and the seller does not respond to your purchase order other than to deliver the goods, your terms and conditions will prevail over theirs.

NOTIFY THE BUILDER/CLIENT

There is one final option, if the supplier won’t agree to remove the exclusion clauses: notify your client. There is some authority that, particularly if the supplier is the only one in the market, and you notify the client before you enter into the contract with the builder of the exclusion terms, you can shift liability to the client.

Cornwalls can assist you in protecting yourself by reviewing terms and conditions provided by suppliers or drafting terms and conditions to be used by you. MPAQ members get a free debt collection letter (debts over $550) and a 20-minute legal consultation as part of your Member Benefits.

This is an excerpt of an article by Michael Cope, Special Counsel, Cornwalls. Scan the QR code to view the full article.

NOTHING BEATS THE SHARK

Honouring OUR PAST, Celebrating THE PRESENT Building THE FUTURE

In 1900, an Association was born. This year, we honour the rich past that laid the foundations of our Association, celebrate the efforts of the present that keeps our fire burning, and look forward to building an even brighter and bigger future for the industry.

We are the Master Plumbers’ Association of Queensland – and on Friday 16 May 2025, we came together to commemorate 125 years of service and dedication to the plumbing and gas industry.

Thank you to everyone who came to the Plumbing Industry House to celebrate this tremendous milestone. It was a truly memorable event, made even more special by our members’ valued presence.

On the day, we were honoured to be joined by the Hon Sam O’Connor MP, Minister for Housing and Public Works and Minister for Youth, and Dominique Lamb, Queensland’s Small Business Commissioner. MPAQ’s work with the government has been an ongoing effort that lets us advocate for the industry and our members.

We also recognise the attendance of MPAQ President Kent Vickers, whose support and leadership have been key in guiding the direction of our Association. The collective leadership of the MPAQ Board, with Kent at the helm, keeps us aligned with our goals to meet the needs of our members and the industry.

The Heart of the Association

At the heart of our Association is the strength of its members – past and present, small and large businesses, business owners and industry professionals, people on and off the tools. This is the beating heart that pumps life into the advocacy of the Association, which drives the plumbing and gas industry forward.

For over a century, MPAQ has been the unified voice of Queensland’s plumbing and gas industry. Members benefit from robust advocacy at local, state, and national levels. The Association has a proven track record of influencing policy, shaping regulation, and securing better conditions for tradespeople and businesses. In an industry where safety, compliance, and workmanship are paramount, being aligned with a reputable institution speaks volumes.

As a member of an Association with a continuously thriving history, you are part of a strong, interconnected community that promotes continuous growth and collaboration. You are connected to the rich heritage of the plumbing trade and you contribute to upholding the values of quality, service, and integrity that have shaped the industry over time.

As we look to the future, MPAQ envisions to evolve with the industry.

MPAQ past president and honorary historian Bruce Wallace also shared exciting news – the development of the MPAQ Heritage Book, a publication that not only captures the heart of our Association’s story but also honours the people and moments that shaped it. Bruce has dedicated countless hours to writing, researching, and preparing the content for our history book, working closely alongside Brian and Ros Hutchinson. We thank them for their tireless efforts.

The group photo taken on the day will serve as a meaningful memento of MPAQ’s past, present, and future, and will be published as part of the upcoming MPAQ Heritage Book. More details will be shared with you as we have them.

We will balance tradition with innovation, helping members adapt to emerging technologies and sustainable practices, while maintaining the high standards that have defined the profession for generations.

We will continue our important contributions to society through driving innovations and safeguarding health and safety. We will be the voice of members and the trade, lobbying government on your behalf. We will thrive. We will lead the way.

Thank you for being a part of the past 125 years. Join us as we set our eyes on the horizon to 125 years more.

BUSSQ IS HERE TO HELP YOU

At BUSSQ, we take pride in being accessible to our members and helping them on their journey to retirement.

Our Retire Happy sessions are run throughout Queensland by our team of retirement experts in a casual setting, so you can get the information you need and ask any burning questions you have about winding down work.

We also have an in house team providing face to face or phone based financial advice* to help make the most of your retirement funds. Not ready for an appointment? You can watch our series of Retire Happy educational videos on YouTube.

GOT QUESTIONS ABOUT RETIREMENT?

Our team of Relationship Managers are also out on-site delivering employer and member education across Queensland, to help you get your super sorted. Members are also welcome to come to us, at our walk-in fund office located in Milton, with free onsite parking.

If you run a business, we can also help you keep on top of your super obligations. To speak with Peter Nielsen call 0417 702 822 or email pnielsen@bussq.com.au to get a session tailored for your team’s specific education needs. We can be on site to answer any question you may have or help you or your employees manage their outstanding super related tasks. Article provided by BUSSQ

*Personal advice is limited to BUSSQ products and is advice on insurance, investment choice, contributions and retirement. The cost of this advice is included in the administration fees and costs. Personal advice is provided by one of our financial planners who are Authorised Representatives of Industry Fund Services Limited (IFS) (ABN 54 007 016 195 AFSL 232514). IFS is responsible for any advice given to you by its representatives. This article provides general information only and does not take into account your personal financial situation or needs. Before acting, you should review the PDS to ensure you have all the information about BUSSQ’s products and how it works and consider the appropriateness of the information to your needs or obtain financial advice tailored for your personal circumstances. The PDSs and TMDs can be found at bussq. com.au/pds. BUSS (Queensland) Pty Ltd ABN 15 065 081 281 AFSL 237860, Trustee for Building Unions Superannuation Scheme (Queensland) (BUSSQ) ABN 85 571 332 201.

PROUDLY AUSSIE. PROUDLY THE SERVICE LEADERS

At Samios, we’re a proud, family-owned Aussie wholesaler dedicated to backing plumbers with real support, expert advice, and a no-fuss approach.

As The Service Leaders, our focus is simple: delivering what you need, when you need it—fast, reliable, and hassle-free.

We know time is money, so we keep our branch stocked with the products you need to get the job done—no delays, no drama. You can count on us to have what you’re after, ready to go when you are.

We’re not just order takers—we’re people who know the trade, speak your language, and genuinely care about helping you get the job done right. What sets us apart is the way we build genuine, lasting relationships with our customers. We take the time to listen, to understand your business, and to anticipate your needs—whether you’re up against a tight deadline or planning your next big project.

Our teams know that no two jobs—or plumbers—are the same, and that’s why we tailor our service to suit how you work. We’re more than your average wholesaler—we’re your business partner on and off-site.

Because at Samios, great service isn’t just what we do—it’s who

Article provided by Samios

GETTING PAID: WAYS TO ENSURE A STRONG CASHFLOW

Do you find it difficult to secure payments from customers or businesses? Do you want to improve your cash flow? By being proactive and smart about the way you do business, you can make sure you are getting paid right and on time for the hard work that you do. Here are some tips to improve your cashflow and payment security.

Create Clear Contracts

Make sure you have a clearly defined contract for the work that you do. Whether you’re building a house, carrying out a renovation, or doing bigger work for a commercial client, you need to have a written agreement that works for you, not against you. MPAQ has plumbingspecific contracts that have been created with plumbers in mind and have undergone extensive industry consultation and testing to make sure they are suited for Queensland plumbers. Visit www.mpaq.com.au to find our more.

Financial Incentives

Early payment incentives can be more encouraging than late payment penalties. Even a two percent discount can be a motivator, and it is money in the bank for you, which keeps your cash flow healthy. On a $5,000 invoice, that’s just $100. Is $100 worth not having to chase up payment? State this incentive clearly on your invoice so that it won’t go unnoticed.

Get Help for Your Accounts

Sometimes, cashflow is not just about the money that goes in; it’s also about how the money is getting moved around. If you find bookkeeping overwhelms you, even with the digital platforms that make it much easier to stay on top of things, seek help from a professional. Hire a proper bookkeeper or accounting manager—even on a contract basis. Proper financial advice and strategy can go a long way, even if you are just a small business.

Invoice Smartly

Create well-structured invoices that outline all the necessary information about how much needs to be paid and where this should be paid. This is especially important when trying to get payments from businesses. Your invoice should include: a clear description of the work (including dates), itemised costs (GST, gross fee, and net fee all shown individually), payment terms (due dates, progress payments, and late payment fees), payment methods, and your ABN and contact details.

Invoice Promptly

The sooner your invoices go out, the sooner you’ll be paid. Instead of processing invoices weekly or monthly, try to process them upon completion of the job. Accounting software such as Xero can make this easier for you.

Reconsider Due Dates

Cash flow is critical. Did you set your terms to 30 days because it seemed to be the norm? You can start with 14 days and when a client is late to pay, you can start chasing it up long before a month has passed.

Offer Multiple Payment Options

Option is king when taking payments. Providing clients with various payment methods can make it convenient for them to settle their accounts. While EFTPOS payments are now so much easier to make available, you can explore more options such as electronic bank transfers, online payment platforms, or buy now pay later solutions.

Debt Recovery

When worse comes to worst, you might have to send a letter of demand to collect unpaid dues. You have legal and consumer law obligations when contacting other businesses about debt, so if you are unsure, you can ask a legal professional to draft one for you.

As an MPAQ member, you have access to free debt recovery letters and services from our partners, Cornwalls and Helix Legal. Visit www.mpaq.com.au to find out more about these member benefits.

Charging Before the Job Starts

With unpaid invoices on the rise and the cost of doing business climbing steadily, more plumbing and gas businesses are turning to upfront payments as a way to protect themselves.

Whether you’re working under a fixed-price model or a do-and-charge system, charging before the job begins can help secure your time, reduce the risk of non-payment, and improve cash flow.

TRAINING SERVICES UPDATE

In the plumbing and gasfitting industries, high-quality training is the cornerstone of safe, efficient, and professional practice. As our industry evolves, so, too, must the ways in which we train, upskill, and support our workforce. At the centre of this evolution is a commitment to education that is accessible, practical, and aligned with real-world industry needs.

We’re excited to announce several new initiatives designed to meet the changing demands of our sector.

Launching on 1 July 2025, our new Micro-Credentials programs will offer targeted, flexible training pathways that allow professionals to quickly gain skills in key areas. In addition, our online gas training pilot program will provide learners across Queensland with the opportunity to study at their own pace, from anywhere. Meanwhile, our regional road trip initiative has taken training on the road, connecting with learners face-to-face across the state, from Brisbane all the way to Cairns—delivering skills and support directly to regional communities.

It’s an exciting time to be part of this industry. Whether you’re just starting your career or looking to enhance your expertise, there’s never been a better time to invest in your professional growth. Together, let’s continue to build not only systems, but a culture of excellence and lifelong learning.

Written by Tracy Bob, MPAQ Training Services Manager

ONLINE GAS COURSES

In response to member and stakeholders feedback, we are excited to share that MPAQ is now delivering gas courses online to offer flexibility to students. This is a pilot program, and we will continue to evaluate and refine this program to better suit industry needs. This will enable students across Queensland to access Certificate IV gas training and provide flexibility to students and employers. Three out of the four Certificate IV gas units can be taken online:

Enrol now

CPCPGS4011 DESIGN AND SIZE CONSUMER GAS INSTALLATIONS

• 6-part class starts 3 June

Enrol now

CPCPCM4012 ESTIMATE AND COST WORK

• 4-part class starts 17 July

• 4-part online class – new dates to be announced. Enrol now

CPCPCM4011 CARRY OUT WORK-BASED RISK CONTROL PROCESSES

Students must attend all dates sessions and submit all assessments to complete the course. Enrol now so you don’t miss out!

Discounts apply to members and the CSQ subsidy is available for eligible students. For further information, please contact the MPAQ Training Services Team on 07 3273 0800.

QUEENSLAND TRAINING AWARDS 2025

MPAQ is proud to announce that we are a nominee in the category of Small Training Provider of the Year at the Queensland Training Awards 2025. MPAQ has been shortlisted and is named in the Top 5. We are truly humbled by the recognition and honoured to be of service to the plumbing and gas industry of Queensland. Thank you to everyone who has trusted us with their training.

MICRO-CREDENTIALS TRAINING PROGRAMS

Essential Skills Refreshers: Empowering Industry Professionals

In response to evolving industry demands, the Essential Skills Refreshers program offers targeted micro-credential short courses designed to help professionals upskill and reskill efficiently. These flexible, practical courses provide a focused review of core competencies, ensuring compliance with current standards while enhancing industry knowledge.

With an online modular, self-paced format, participants can reinforce key skills and apply them confidently in real-world settings. Tailored for the plumbing, drainage, and gasfitting sectors, the program addresses critical skill gaps, supports industry and government priorities, and builds workforce capability.

Whether you’re a business owner or tradesperson, this initiative empowers you to stay current, compliant, and competitive in a dynamic industry landscape.

The following Essential Skills Refreshers will be on offer from the 1 July 2025:

1. High-Pressure Water Safety Skills Refresher

2. Legislation and Standards Compliance Refresher

3. Gas Work Safety and Skills Refresher

Don’t miss the chance to refresh your skills and elevate your career!

REGIONAL ROAD TRIP

In response to growing demand, we are pleased to announce the inclusion of regional dates for our courses. If you find yourself situated in regional Queensland or in the farther reaches of Queensland and require training, please reach out to us. We are eager to explore options that best accommodate your needs.

Our regional road trip is in full swing – catch us on the road delivering Backflow Prevention, TMV (in some locations) and Type B Jetter courses. Some Backflow Prevention courses could also potentially accommodate students wanting to do their Backflow Revalidation in person if class numbers permit.

CHECK OUT OUR UPCOMING COURSES IN REGIONAL AREAS: BACKFLOW

CPCPWT4022 Commission and maintain backflow prevention devices 24-26 June ROCKHAMPTON 8-10 July MACKAY 19-21 August CAIRNS TMV

CPCPWT4023 Commission and maintain hot and heated water temperature control device 22 August CAIRNS

JETTER SAFETY

MSMSS00019 Operate a drain cleaning system

Visit www.mpaq.com.au for more information about MPAQ courses.

AI TRAINING AI TRAININGpractical and solutions

In this online workshop, you will gain an overview of AI tools relevant to plumbing professionals. See firsthand how AI-powered tools can revolutionise your work and dramatically enhance your effectiveness across a range of common tasks. Register now: Wednesday 20 August 2025

MPAQ Training trailer

Training in Rockhampton

CELEBRATING THE TRADE WORLD PLUMBING DAY 2025

On 1 April 2025, MPAQ hosted over 250 industry professionals at The Star Brisbane to celebrate the 15th World Plumbing Day. Originally scheduled for 11 March, the event was postponed due to ex-Tropical Cyclone Alfred, but the celebration was still a resounding success as attendees gathered to recognise the vital role plumbing plays in public health, safety, and sustainability.

World Plumbing Day, celebrated globally on 11 March, serves to highlight the essential connection between quality plumbing and the health, environmental sustainability, and economic prosperity of communities worldwide. The event, which was supported by Major Event Partner ServiceTitan, provided an excellent opportunity for members and professionals within Queensland’s plumbing industry to connect, collaborate, and discuss the future of the trade.

MPAQ’s World Plumbing Day celebrations have become an important social gathering where industry can come together to share insights, exchange ideas, and build networks. It serves as a key platform for discussing current issues in the industry, as well as celebrating the contributions of those who make plumbing a crucial part of public health and safety.

On the day, MPAQ also announced Friends with Dignity as the Association’s 2025 Charity Partner. Friends with Dignity provides practical

programs to assist victim-survivors of domestic violence in collaboration with refuge and crisis centres. MPAQ will be raising important funds to support the charity throughout events in 2025.

MPAQ Plumbing Ambassador Program

The MPAQ Plumbing Ambassador program continues to empower industry professionals to promote plumbing as a rewarding career and help drive the next generation into the trade. As the peak industry body for plumbers and gasfitters in Queensland, MPAQ is dedicated to supporting apprenticeships and providing opportunities for career-seekers in the plumbing sector.

The Plumbing Ambassadors aim to raise awareness of plumbing as a valuable career choice, engage businesses in training the next wave of skilled tradespeople, and educate the broader community on how the growth of the plumbing industry positively impacts public health and safety.

The Ambassador role has changed in 2025 to provide more flexibility and reach more regions in Queensland. Ambassadors will now be able to volunteer on a casual basis to participate in industry events, career days, and expos; speak with students and future plumbers and gasfitters; and advocate for apprenticeships to other businesses.

Volunteer your time and contribute to the industry. Find out more about how you can become a Queensland Plumbing Ambassador by visiting mpaq.com.au/careers/mpaq-plumbing-ambassadors.

THANK YOU TO OUR PARTNERS:

MAJOR EVENT PARTNER

ServiceTitan was born from a deep respect for the hard-working tradies who build and maintain our communities. They observed the challenges faced by these skilled professionals and the complexities of running a business alongside their trade. Recognising the need for a better way, ServiceTitan was created. The platform consolidates essential tools, simplifying business operations so tradies can focus on their craft and deliver exceptional service. It’s about empowering those who keep our homes and businesses running smoothly, with technology that understands their unique needs.

For more information about ServiceTitan, visit www.servicetitan.com. PARTNERS

www.theservicetradescollege.com.au

When CQ University in Mackay decided to buy an Aussie King Cobra Class B Jetter for Apprentice training, it was to some extent a breakthrough.

Now TAFE and other training operations are joining the program because they’re realising how essential safety training is for operators.

The Aussie Jetter is a 5,000psi unit that can be supplied in a trolley mount.

This Cube version has a lockdown device, which fastens the axle designed into the sculpted stainless-steel frame that the machines are in with the capability of being able to release the unit from its position where required, just by pulling a lever.

the Aussie Way

The lift device, called the Cobra Loc, also has a provision for padlocking for the obvious security reason.

Further information on the difference between Class A and Class B machines, as well as the ramifications, is available on the Aussie Pumps website and the full document pack is available on request.

Aussie Pumps is also pleased to work with MPAQ. Their plumber safety training program for jetting uses a similar Aussie Jetter machine to the one being used by CQ Queensland.

“We don’t care what brand of jetter you’re using; although, our Australian Aussie Jetters are the best. What we care about is keeping operators safe, and we’re particularly sensitive when it comes to apprentice training. 4,000psi – 5,000psi jetters can be dangerous if used carelessly without proper operator training,” said John Hales, Aussie Pumps Chief Engineer. Visit www.aussiepumps.com.au to find out more.

ZIP MICROPURITY FILTRATION ADVANCED TRIPLE-ACTION TECHNOLOGY IN EVERY ZIP HYDROTAP SYSTEM

Plumbers are increasingly seen as the go-to experts for ensuring safe, clean water in homes and businesses—especially as awareness and concerns grows around emerging contaminants such as microplastics and per- and polyfluoroalkyl substances (PFAS), commonly referred to as “forever chemicals”. With traditional filtration systems often struggling to tackle these invisible hazards, the demand for advanced solutions is on the rise.

Zip Water’s MicroPurity filtration addresses these concerns, offering certified reduction of the eight most harmful contaminants, including an impressive 99.4% reduction of PFAS*. This ensures that a Zip HydroTap can deliver the highest quality drinking water solution for homes and workplaces.

PFAS are synthetic chemicals that have raised global concerns due to their persistence in the environment and potential health risks. They don’t easily break down, consequently accumulating in water sources over time. While activated carbon and reverse osmosis have been standard solutions, their effectiveness varies, and they often come with trade-offs in cost, efficiency, or environmental impact.

Genuine Zip filters use innovative MicroPurity 8-in-1 filtration* to deliver an unrivalled drinking water experience. MicroPurity filters maintain their performance throughout their life and are designed to tackle a wide range of impurities. Zip MicroPurity filters are independently certified to:

• Reduce lead, asbestos, and microplastics

• Reduce chlorine taste and odour

• Filter out sediment larger than 0.2 microns

• Inhibit bacterial growth

• And now removes 99.4% of total PFAS*

For over 75 years, Zip Water has been at the forefront of water innovation, providing homes and workplaces with the best hydration solutions. With the latest PFAS certification, Zip Water is once again setting the standard for clean, safe, and sustainable drinking water.

Visit zipwater.com to review the performance data sheets for MicroPurity filters.

Mark Brown, MPA NSW Training Facilities Manager, with Aussie Pumps trainers

HILUX GR SPORT OFFER

Exclusive

HiLux GR Sport

Discount Offer for Association Members

Elevate your day to day with the Toyota HiLux GR Sport, offering the ideal blend of performance and practicality. With a 10% power boost and a turbocharged 2.8L 4-cylinder engine, the GR Sport is Australia’s most performance-focused diesel HiLux to date – rally inspired, ready to work.

Built to handle any challenge, the HiLux GR Sport is packed with top-grade features to get you and your gear to the places you’d rather be – combining powerful performance with a versatile design that suits both work and lifestyle demands. Its spacious and comfortable interior ensures your team is supported on every journey.

And with advanced safety systems and intuitive technology, your team can travel with confidence and efficiency.

Are you ready to enhance your lifestyle?

To find out more, contact your Association Member Representative or visit your local Toyota Dealership.

Scan to learn more about the HiLux GR Sport

Make the Most of Your Membership with MPAQ

In addition to access to a broad range of services, products, and support, you can also enjoy discounts and special offers on products and services that will help enhance your business.

Through our carefully curated partnerships with suppliers and providers that are committed to supporting our members and the wider industry, we’re able to build a suite of exclusive member offers that will give our members added value and a competitive advantage. Check out some new exclusive discounts available for MPAQ members below.

Lifestyle Tradie

Lifestyle Tradie is an award-winning education program and community for trade business owners who want to make more profit and fast-track financial freedom. Since 2009, co-founders Andy and Angela Smith have been changing the lives of thousands of tradies and their families.

MPAQ contracting members can receive a rebate up to $200 towards your MPAQ membership when you become a Lifestyle Tradie member*.

To claim this benefit, visit www.mpaq.com.au/benefits/lifestyle-tradie.

*You must notify Lifestyle Tradie that you were referred by MPAQ when you sign up to access this rebate.

Totally Workwear

Totally Workwear is Australia’s largest network of service providers in workwear and safety gear. They have over 60 independently owned and operated stores around Australia, ensuring that you are getting tailored local service backed by the best value and quality brand named products.

Beyond Payments

Beyond Payments help Aussie tradies get paid fast, securely, and costeffectively. Whether you’re on-site, in the van, or at the office, their solutions are built to go wherever the job takes you.

Beyond Payments has crafted a special offer for all MPAQ members:

• Free EFTPOS terminal rental for 12 months

• Discounted payment processing rates. Their unique feeless pricing allows MPAQ members to recover all of their payment processing fees with automatic surcharging.

• 24/7 premium local technical support

• Free upgrade to the new state-of-the-art Clover Flex terminals

• Free Telstra 4G Sim Card

• Free receipt paper rolls Find out more by visiting www.mpaq.com.au/benefits/beyond-payments.

Supporting MPAQ Members

MPAQ members get 15% off storewide at Totally Workwear*! To take advantage of this great offer just visit your nearest store and quote your member number.

To find out more, visit www.mpaq.com.au/benefits/totally-workwear.

*Excluding Mt Isa store – while the discount is not available, members will still have the option to pay for the purchase through the MPAQ account.

Member Benefit Partners

Officeworks

As an MPAQ member, Officeworks offers you exclusive business pricing on everyday items* that you purchase for your business. Officeworks has an extensive national footprint operating more than 160 retail stores across every state and territory. In addition to their store network, Officeworks offers customers more than 40,000 products on their new and improved website, operates a national call-centre and a team of expert business specialists to cater for micro, small, and medium business customers. To claim this benefit, visit www.mpaq.com.au/benefits/officeworks.

Check out all the offers available to you by scanning the QR Code.

TRIGAR PLUMBING TAKES PART IN CHARITY FUN RUN

Trigar Plumbing took part in the AEIOU Be Awesome for Autism charity fun run and family day event on 6 April 2025.

AEIOU Foundation for Children with Autism is a not-for-profit organisation and registered charity. Established in 2005, AEIOU delivers high quality therapy and care for children with Autism aged 2-6. Delivering the early intervention program to help give children living with Autism the best start to life and gain valuable life skills. AEIOU’s mission is to provide early intervention that enables children with Autism to live their best lives every day.

Events are held throughout the year to help raise valuable funds for the centres Australia wide. This fun run event raised over $20,000 for children living with Autism. This goes a long way in setting up the centres, helping pay for therapy costs and keeps the centres running to support these children.

This charity is very close to the Trigar Plumbing team, with Operations Manager Nikki’s son being diagnosed with ASD level 3. Lenny currently attends AEIOU and receives early intervention therapy to help him live his best life!

Nikki works with Lenny on a daily basis to help him with communication (speech), self-regulation, and basic life skills. AEIOU have been invaluable in helping Lenny and providing safe care for him while delivering therapy daily, giving him the best start in life.

Trigar Plumbing will continue to support Lenny in all his future endeavours – Go Team Lenny!

JOHN CUK PLUMBING & GAS SERVICE CELEBRATES 20 YEARS OF MEMBERSHIP

Established in 1994 by John Cuk following his time as a Personal Safety Officer at CSR, John Cuk Plumbing & Gas Service specialises in all aspects of plumbing, drainage, and gas, with an emphasis on local knowledge and honesty.

Over the years, John has witnessed first-hand the evolution of the plumbing industry. “Technology, tools, and materials have changed, but so has the responsibility—we now need to be much more vigilant about material quality,” he explains. Despite challenges such as the ongoing tradie shortage and the rise in DIY plumbing and gas, John remains committed to delivering professional, dependable service.

As an MPAQ member, John shares: “Whenever I’m unsure, I can call MPAQ and get a clear answer. I’ve never had a negative experience.”

Looking ahead, John plans to keep working while he’s healthy and happy. Congratulations, John!

BEAVIS AND BARTELS FAMILIES CONTINUE SPONSORSHIP OF KILCOY RACE CLUB 50 YEARS ON

Prominent Brisbane contractors, Beavis and Bartels, who were established in 1952, later diversified with three cattle properties in the Kilcoy region. Fifty years ago, the Race Club appealed to them for sponsorship as the club was headed for extinction.

Keith Beavis and Carl Bartels met at tech college during their apprenticeship training and became firm friends, which led to establishing a partnership in a plumbing business, then followed by other business ventures. They sold the plumbing business in 1996. Their sons, Greg Beavis and Brian Bartels, are still in business together with Ocean Shores Lifestyle Villages at Hervey Bay.

It is most commendable that the families have continued the sponsorship of Kilcoy Race Club, which well-known racing authority Bart Sinclair has written it would be rare a race club in Australia has had fifty years continuous sponsorship from the same source. The feature race was named the Keith Beavis & Carl Bartels Memorial Best Mates Cup. As well, Beavis and Bartels sponsored the Mayne Tigers AFL club from 1950 and Kirra Surf Club.

The rainy race day on 12 April 2025 didn’t dampen the enthusiasm of over 200 guests.

Written by Bruce Wallace, MPAQ Honorary Historian

Vale

Sydney (Syd) Hawthorne

Plastec is deeply saddened to announce the sudden and unexpected passing of founder and director, Sydney (Syd) Hawthorne.

In 1992, as a dedicated plumbing TAFE teacher, Syd invented the Quick Clip—a revolutionary product that transformed the way hot and cold pipe systems were secured. With this innovation, Plastec was born and has since grown into one of Australia’s largest plumbing manufacturers and distributors.

Syd’s fingerprints can be found on more than 2,500 products developed at Plastec over the past 33 years. A tenacious entrepreneur who migrated from Ireland to Australia, his can-do attitude and willingness to take risks were the driving forces behind Plastec’s success. With an unwavering passion for improving the plumbing industry and a keen eye for innovation, Syd will always be remembered for the unique products he brought to the market.

Plastec will remain a proud, family-owned Australian business, and Syd’s legacy will live on through the dedicated staff who continue his vision.

TRIGAR PLUMBING IS A 2025 REGIONAL FINALIST IN THE QUEENSLAND TRAINING AWARDS

MPAQ congratulates member Trigar Plumbing on being named a 2025 Regional Finalist in the Queensland Training Awards, recognising their outstanding commitment to training and development.

Trigar Plumbing’s approach is centred on the belief that “not one size fits all.” Their tailored training programs are designed around each employee’s strengths, with a strong focus on hands-on learning and real-world problem solving. “We aim to make tomorrow’s plumbers as knowledgeable as possible and give them the skills and confidence to be exceptional,” the team shared.

From practical in-house training setups that their team can practice with to boost confidence and gain stills to mock set-ups of issues that encourage their apprentice to troubleshoot independently with the guidance of experienced tradespeople, Trigar is actively investing in the next generation of skilled professionals.

We’re proud to see one of our members acknowledged for such a meaningful contribution to the future of our industry—well done, Trigar Plumbing!

Ross Leonard Tilley

4 July 1946 – 20 April 2025

Ross Tilley was an active member of the Queensland plumbing and water treatment industries for over 50 years. He apprenticed as a plumber with his father, Bob Tilley, in Brisbane in the 1960s. Ross took over Tilley’s Plumbing after Bob’s retirement, working for a mix of residential and commercial plumbing clients in South East Queensland through the 1970s and 1980s.

In 1988, he and his partner, Alena Hall, started a new business, Aquacure Water Treatment.

Aquacure is still operating today, specialising in water treatment solutions for commercial, industrial, and medical high purity water applications. Ross was particularly proud of Aquacure’s contribution to medical water treatment in Australia for Renal (Kidney) Dialysis, where he was a pioneer in the 1980s and 1990s, developing best-practice solutions for this critical application.

Ross is survived by his two daughters, Kristin and Jodie, grandchildren Francesca, Blake, and Cruz, and his life (and business) partner, Alena Hall.

CREEK TO COAST PLUMBING CELEBRATES 15 YEARS AS AN MPAQ MEMBER

Founded by Damian Kavanagh in 2009, built from a strong passion for delivering reliable, professional plumbing services with a genuine focus on customer care, the business has grown from a small team into a well-recognised local provider offering a broad range of services, from plumbing maintenance and blocked drain repairs to full-scale bathroom, laundry, and toilet renovations. They service the Moreton Bay, North Brisbane, and Sunshine Coast regions. “We’ve built a strong operational structure, implemented industry-leading technology, and expanded our fleet to meet growing demand,” says Damian.

Their commitment to quality has earned them numerous accolades, including winning the 2023 Australian Trades Small Business Champion Award, as well as being a finalist again in 2024, and being a finalist in the Australian Women’s Small Business Champion Awards. They were also proud winners of the Service Excellence Award at the 2024 Plumbing and Gas Industry Awards. “Seeing our company consistently recognised for professionalism and service excellence has been incredibly rewarding.”

Like many in the industry, they face challenges such as the ongoing shortage of skilled tradespeople and rising customer expectations. However, Creek to Coast remains focused on continuous improvement—investing in staff development, expanding preventative maintenance programs, and planning a new commercial premises to support their growing team.

As an MPAQ member, Damian shares: “Our subscription to MPAQ has been invaluable. The association provides not just advocacy and industry updates, but also access to resources, training, and a strong support network. Having access to trusted technical advice, legal resources, and industry events has helped us grow confidently and stay ahead of industry changes.”

Congratulations to Damian and the Creek to Coast Plumbing team!

CONGRATULATIONS TO OUR MILESTONE MEMBERS

FEBRUARY • MARCH • APRIL

NAME

Shane Eakins George & Son Plumbing Pty Ltd

Michael Cross MA Cross

Nathan Sharland McGrath & Frisby Plumbing Pty Ltd

Ipswich 35

Brisbane South 35

Brisbane North 35

Ed Ahern Nuflow Gold Coast Gold Coast 30

Zoran Vela Sindex Plumbing

Brisbane North 25

Brant Petruszewski Coral Sea Plumbing Pty Ltd Far North Qld 20

Peter Tavener Peter Tavener Plumbing Services Pty Ltd

Ben Folmer Reece

Brisbane South 20

Brisbane North 20

Grant Robinson Superior Plumbing Services Pty Ltd Sunshine Coast 20

Warren Flor Warren Flor Bundaberg 20

Sam Grodecki Beaudesert Plumbing Brisbane South 15

Craig McGauley Craig McGauley Plumbing Gold Coast 15

Errol Ferdinands Errol’s Plumbing Service

Matthew Power Hydra Plumbing Pty Ltd

Brisbane North 15

Brisbane South 15

John Cumner John Cumner Plumbing Sunshine Coast 15

Murray Barnett Murray Barnett Plumbing Fraser Coast 15

Nicholas Wilshire Nicholas Wilshire Plumbing Pty Ltd Toowoomba 15

Bernard Gleeson Plumbers We Are

Brisbane North 15

Barnaby George Pommey Plumbing Pty Ltd Brisbane North 15

Richard Hart RB Hart Plumbing Services Toowoomba 15

Shaun Dellar Shaun Dellar Plumbing & Gas Fitting Brisbane North 15

Simon McNeven Simon McNeven Plumbing

Nick Brady Stiebel Eltron (Aust) Pty Ltd

Kevin Lazarus Tollgate Plumbers & Gasfitters

Craig Pugsley Top Dog Plumbing

Sam Hannant Yes Fire Pty Ltd

Aaron Woodley A and J Plumbing and Gas

Mark White Alliance Plumbing (QLD)

Mitch Bischof AML Plumbing & Gas

Brisbane South 15

Brisbane North 15

Brisbane South 15

Sunshine Coast 15

Gold Coast 15

Brisbane South 10

Brisbane South 10

Sunshine Coast 10

Nathan Anderson Aspect Plumbing Solutions Sunshine Coast 10

Anthony Tabe

North 10

Tim Anderson with Leah Govorko (MPAQ) - TAP Plumbing Gas Fitting Pty Ltd

Leah Govorko (MPAQ) and Dave Levenspiel - Liqwyd solutions

WELCOME TO MPAQ’S NEW MEMBERS & ASSOCIATES

NAME COMPANY

Todd Norris Bold Plumbing & Gas

Ryan Old Brisbane Plumbing and Drainage

Neil Haggerty Brisbane Plumbing Services Pty Ltd

Ben Victorsen

Plumbing Solutions

Ben Smith BT Plumbing Drainage & Services

South

South

North

South

Brisbane North

Ryan Garrels Coolabah Plumbing North QLD

Jeffrey Dale Dale Plumbing Pty Ltd Far North QLD

Jake Colman Elite RPM Solutions Pty Ltd Central

Steve Mcdonald Express Plumbing Supplies

Brisbane North

Christopher Gelhaar Gelhco Plumbing Services Central

Joel Porter Hyas Plumbing Pty Ltd

Brisbane North

Elizabeth Selby IAPMO Outside QLD

Michael Debney M.J. Debney Plumbing & Gas Toowoomba

Anthony O’Toole O’Toole Plumbing Pty Ltd

Brisbane North

Tom Ernst Pineapple Plumbing North QLD

Craig McConnell Plumbquick QLD

Brisbane South

Luke Goodlet Poo Fighters Plumbing Sunshine Coast

Nathan Medland Refresh Plumbing and Gas

Scott Brady Scott Brady Group

Brisbane South

Sunshine Coast

Samuel Evans SDS Plumbing and Drainage Solutions Toowoomba

Sean Kearney STK Plumbing

Brenden Holt Tap Out Plumbing & Drainage

Sunshine Coast

Brisbane North

Kyle Piper The Roof Company Central

Tom Frater Tom Roy Plumbing Gold Coast

James Tomkins Tomkins Plumbing Far North QLD

NAME COMPANY DIVISION

Errol (Ty) Williams Ty Williams Plumbing Fraser Coast

Jaegil Lee Unik Plumbing Brisbane South

Laurie Poole Whisky Plumbing and Civil Pty Ltd North QLD

Shane Ryan Wilson Industries

Brisbane North

Mark Wren Wrenys Plumbing Drainage & Gas Fitting Central

Craig Richardson

Brisbane North

Bradley Zvaigzne Far North QLD

Luke Milgate Toowoomba

Option 1 | Have your friend or family member contact our Membership team to discuss joining as an MPAQ member. Make sure they mention you as their referral source! Option 2 | Send the details of the person you are referring to our Membership team and we’ll contact them directly. Once their membership application is finalised, you will receive a $150 rebate to be used towards your next annual membership renewal. The person you have referred will get their $55 nomination fee waived. Conditions apply*

Tiaan Bredenhann - TSB Plumbing and Carpentry

THE SUPPORTERS OF OUR INDUSTRY

Platinum Corporate Supporters

Austbrokers Comsure 1800 122 194

BUSSQ Building Super 07 3369 1111

GWA Group

MM Kembla 07 3868 7888

Reece 07 3008 9610

Reliance Worldwide Corporation 07 3018 3440

The Service Trades College Australia 07 3255 5698

Toyota 02 9710 3831

Tradelink 07 3260 9777

WFI Insurance 1300 934 934

Zip Heaters (Aust) Pty Ltd 02 9796 3100

Gold Corporate Supporters

Allproof Industries Pty Ltd 07 3881 1219

Ampol 0448 695 764

Australian Gas Networks 1300 001 001

Galvin Engineering Pty Ltd 07 3081 7744

Geberit Pty Ltd 02 9889 7866

Halgan Pty Ltd 1800 626 753

RELN 02 9605 9999

Rheem Australia Pty Ltd 07 3412 9200

Simpro 1300 139 467

Silver Corporate Supporters

Aptella 0409 074 201

AustWorld 1300 780 430

Bathroom Products Australia Pty Ltd 1300 717 717

Construction Skills Queensland 1800 798 488

Cook’s Plumbing Supplies - Head Office 02 9630 5250

Express Plumbing Supplies 07 3856 1100

IAPMO Australia 03 8684 9580

QLeave 1300 753 283

Stiebel Eltron (Aust) Pty Ltd 1800 153 351

Strongcast Pty Ltd 07 3207 1753

Testo 03 8761 6108

Corporate Supporters

Abey Australia 07 3369 4777

Advanced Enviro-Septic 07 5474 4055

Aqua Cooler Pty Ltd 0421 246 504

Aquacure Water Treatment Pty Ltd 07 3277 6696

Aquaknect 07 3805 3800

Aquatech Solar Technologies Pty Ltd 07 5520 6701

Ascot Pipe Relining 0428 037 358

Australian Industry Trade College Gold Coast www.aitc.qld.edu.au

Australian Pump Industries Pty Ltd 02 8865 3500

Australian Valve Group 03 9462 2666

Bermad Water Technologies 03 9464 2374

Beyond Payments

Bizmatrix

Gas Components

3505 2206

588 749

Bluebeam, Inc. 07 36085738

Bretts Trade Plumbing Supplies 07 3203 2105

BUSY At Work 13 28 79

Con-Serv Corporation Australia Pty Ltd

3630 5744

Cornwalls Law + More 07 3223 5900

Elson Australasia Pty Ltd 1300 169 026

Emerson Valvcheq Backflow 07 3260 2555

Enware Australia Pty Ltd 02 8556 4000

Everhard Industries Pty Ltd 131 926

Fergus Trade Software 0421 055 729