St Mary’s Primary pupils help decorate Bella
Bella the beithir rises out of the ground next to the canal at Stockingfield Bridge. She is 121 metres long and her full name is ‘Bella and the seven winds’. A beithir is a mythological water serpent, which makes Bella a ‘cousin’ of the Kelpies in Falkirk.
Make it Glasgow is working with the local community to create the colourful tiles that decorate Bella, and Maryhill Housing has been pleased to provide support for this project through the Maryhill Helps Community Fund.
The team at Make it Glasgow will be working with pupils at schools across the area to design and make tile ‘pods’ that will be fixed onto Bella. St Mary’s Primary at Kilmun Street was the first school to have their tile pod put in place – we’re sure you will agree that it looks fantastic!
Well done to all the pupils who took part in making this.
North West Partners: Maryhill and Queens Cross working together for you
Maryhill and Queens Cross Housing Associations have been working in partnership since 2017 – and now, under the banner of North West Partners, we’re stepping up our joint efforts to improve services for all our tenants.
What’s Already Happened?
✔ One Application, More Choice
As of June 2024, Maryhill joined Queens Cross in using the Find My Home online housing application service.
Now you only need to complete one application to be considered for homes with both landlords –giving you easier access to a wider choice of homes across North-West Glasgow.
✔ Better Close Cleaning
In June 2025, we launched a new close cleaning service with CAS Contract Cleaning. Jointly appointed by both organisations, we’ll be working together to make sure you see a higher, more consistent standard of cleaning in your stairwells and communal areas.
From working together to deliver newbuild homes and jointly securing government funding to tackle climate targets, this long-standing partnership is now expanding to bring even more benefits to you North West Partners – Working Together, Improving
What’s Next?
Our new Strategic Alliance, signed by the Boards of both associations in March 2025, will see us working even more closely together – while still remaining independent organisations.
Here’s what we’re focusing on next:
Joint solutions for bulk uplifts, pest control, and damp & mould
Better staff training and shared expertise
• Smarter ways of working to improve your services and get better value
This is all about making things easier, cleaner, and more efficient – for you and your community.
We’re pleased to announce that from 1 October 2025, our new contractor for reactive repairs will be Bell Group.
Bell Group brings extensive experience delivering repair services across the housing sector in Scotland. Their understanding of tenants’ needs and commitment to quality make them a strong partner to help us raise the standard of our repairs service.
This new contract represents more than a change of contractor — it’s the result of detailed planning, reflection on where the current contract is not meeting the needs of the customer and taking account of the feedback from customers. We’ve taken on board lessons from the current contract and used your feedback to shape a more responsive and effective repairs service. Key improvements include a stronger focus on achieving a first-time fix wherever possible, reducing the need for repeat visits and minimising disruption to your home.
We’ve also built in better performance management, clearer communication, and renewed expectations
around completing repairs to a high standard and within agreed timescales. We’re especially pleased that Bell Group shares our commitment to working closely with residents. They are keen to listen, learn, and understand what matters most to you. That’s why we’ll be hosting a ‘Meet the Contractor’ event in the coming months, giving you a chance to meet the team, ask questions, and share your views. Full details will be shared in advance.
Our goal remains the same: to deliver a reliable, efficient repairs service that supports safe, comfortable and sustainable homes.
As we prepare for the change, we’d like to thank Sureserve (formerly known as Everwarm) for their service over the past three years. We are working closely with them to ensure a smooth and wellmanaged handover with no disruption to the service during the transition.
We look forward to this new chapter and are confident the improvements we’ve made will deliver a better service for all.
Maryhill Housing staff save boy’s life – Meet Bell Group Our new repairs contractor from 1st October
Maryhill Housing’s Neighbourhood team, based at 29 Glenavon Road, is well known in the local community, and it is not unusual for members of the team to go above and beyond in their role.
While out litter picking in the Sandbank Street area back in June, Estate Caretakers Thomas Caven and Charlie Kelly were alerted to a woman nearby who was shouting for help. They could see that she had stopped her car at the side of the road and was distressed. When they ran over to see if they could help her, they discovered that her grandson was choking and was struggling to breathe.
Drawing on his first aid training, Thomas acted quickly and calmly to apply the skills he had learnt to dislodge a sweet that had become trapped in the boy’s throat. In the meantime, Charlie stayed with the boy’s gran while calling the ambulance and talking to her to keep her calm and reassure her. The ambulance service arrived quickly and thanked both Thomas and Charlie for taking action to save the child.
Thomas and Charlie both received special staff awards from Maryhill Housing’s Directors to recognise their quick thinking and action.
NEW ESTATE CARETAKER IN PLACE AT MARYHILL LOCKS
Following the feedback received from last year’s customer satisfaction survey we have launched a pilot caretaker project at the Maryhill Locks estate. Charlie Kelly (pictured opposite), who was already working as part of the Association’s Neighbourhood team, has taken on the role and is now in place on site.
The aim of the pilot is to address some of the concerns raised by customers about the maintenance of common areas during the customer satisfaction survey. The pilot is initially expected to run for 12 months. The Association will seek feedback on the service from customers in the area during this time.
In his new role, Charlie will be responsible for litter picking, graffiti removal, monitoring the bin stores, reporting communal repairs, reporting discarded bulk items or fly tipping, and gritting the estate in the winter
months. He is based around the following areas:
Collina Quadrant
Collina Street
• Stirrat Street
• Niven Street
Kirsty Gillespie, Neighbourhood Service Manager at Maryhill Housing Association, said: “We are delighted that Charlie Kelly has been appointed as our new caretaker for the Maryhill Locks area. He is already a well-known member of the Neighbourhood team, based at Glenavon Road, and brings years of experience and a good knowledge of many of our estates to the role. Congratulations, Charlie!”
Be sure to say hello to Charlie when you see him!
A fond farewell to Joanne!
At the end of April, we said a fond farewell to Joanne Reid, our Head of Neighbourhoods & Communities as she embarked on a new job with Sanctuary Scotland. Joanne joined Maryhill Housing in 2021, and was responsible for the management of our Housing, Neighbourhood and Community Regeneration teams.
On leaving the Association, Joanne said “Working at Maryhill Housing has been one of the most rewarding
experiences I have had. I have learned a lot, grown both personally and professionally, and had the opportunity to work alongside some truly great people.”
We wish Joanne all the best for the future.
The Association is currently recruiting a new Head of Housing & Communities to replace this vacant role.
Maryhill Housing
Refugee World Cup Scotland 2025
Maryhill Housing is delighted to have fielded a team for the Scottish leg of the Refugee World Cup for a second year in a row.
The Refugee World Cup, organised by Glasgow Afghan United, is a seven-a-side football tournament attracting players from over 50 nationalities. The 2025 event took place on Sunday 29th June and was held at Toryglen Indoor Football Centre.
The winners of four groups made up of six teams competed for the Refugee World Cup 2025 title. The
second, third and fourth-placed teams played for different prizes: the Unity Cup, Equality Cup and Peace Cup.
The Association’s team, sponsored by our voids contractor Wright Kerr, placed third in the group stage before going on to play for the Equality Cup and making it to the final!
Well done to the team – it was a fantastic effort in aid of a good cause!
CUSTOMER SATISFACTION SURVEY 2024
In the last edition of this newsletter, we reported on the outcome of our Customer Satisfaction Survey which was carried out between August and October 2024. We wanted to provide you with an update on some of the actions we have put in place in response to your feedback.
The main IT system we currently use is over 25 years old and is limited in its functionality. This impacts the way in which we deliver some of our services to you. We will be implementing a new system over the next 12 to 18 months, which will both improve the way in which we communicate with you and monitor how our services are being delivered.
A new engagement and feedback tool has been introduced and is already being used by staff across the Association. If you report a repair, tell us about anti-social behaviour or receive some of our other services, you are likely to have already noticed an improvement to the way in which we consult with you and ask for feedback.
A tenant’s handbook is currently being developed and will be available online or available in other formats on request. The handbook will be available by the end of the year, and we will let you know when this is available.
Some tenants told us they wanted more opportunities to participate in decision making. We are in the early stages of setting up a North Maryhill tenants’ group and recently held the second meeting of the group. If the group covers your area, we will continue to notify you when meetings are due to take place. If you would like further information about this group before attending, please contact us at enquiries@maryhill.org.uk
We have recruited a Neighbourhood Services Manager, Kirsty Gillespie, who will oversee the services provided by our Neighbourhood team at the multi storey flats and some of our estate management services including bulk uplift. Kirsty will also have direct responsibility for the close cleaning and landscaping contracts to ensure that communal areas are maintained to an acceptable standard. If you have any concerns or queries about either close cleaning or landscaping services, please contact neighbourhoodservices@maryhill.org.uk
A property officer focusing on damp and mould is now in post. If you are experiencing damp or mould in your home, please contact us to arrange an inspection by emailing enquiries@maryhill.org.uk
We will be continuing with a window replacement and boiler upgrade programme this year, while our cyclical painting programme is already underway.
We held our first Owners Forum for factored owners in July. This new forum gives our factored customers an opportunity to meet with staff to discuss any issues or concerns they have in relation to the factoring service. These meetings will take place every three months and we will notify you in advance of the date of the meeting.
We told you about our ‘Maryhill Helps’ initiative in the last newsletter – let us know if you would like further information on the services we provide to help and support you, or email enquiries@maryhill.org.uk to find out more.
You will have seen from the article in this newsletter that our new repairs contractor will be Bell Group. They will start to deliver the repairs service from 1 October 2025. Bell Group is keen to develop a positive relationship with the Association and its customers and would like the opportunity to meet with customers before the contract starts. We will be arranging sessions to give customers an opportunity to meet with the team from Bell Group. These sessions will take place in September, and we will contact you to advise you of the date(s) and location(s).
We have introduced annual targets for increasing customer satisfaction over the next 5 years which will be monitored by the Board, and we will provide you with an annual update on how we are performing.
For mid-market customer, we will be carrying out a further survey later this year due to the low response rate on the previous survey. As there are only 28 midmarket rent properties we will by carrying out a faceto-face survey to try and improve the response rate and get some more feedback on the services provided by the Association.
We understand that these are the first steps in addressing the concerns raised with us through the Customer Satisfaction Survey and there are other plans and initiatives that we would like to roll out. We will keep you updated on our progress through future issues of this newsletter.
To further monitor progress on the changes we are making and the new initiatives introduced, we will contact you from time to time via text or email for feedback. Your feedback is important to us and helps us to improve our services. We would really appreciate it if you could take the time to provide feedback.
You Said, We Did!
You said: No one contacted me regarding my complaint.
We did:
Staff have been reminded of the complaint handling process to ensure timely communication to customers regarding their complaints.
You said: Some of your staff do not know the answer to complaints.
We did:
Enhanced complaint training is underway to ensure staff are more knowledgeable and can provide accurate information regarding complaints and know when to escalate matters to more senior staff.
You said: Fix the actual problem.
We did:
We are holding regular meetings with our reactive repairs contractor to make sure jobs are completed properly. The focus is on resolving the root cause of issues and identifying repeated jobs.
Bulk Uplift Service update
Our bulk uplift service continues to be affected by delays at local recycling centres and fly tipping in certain areas where bulk is collected.
Please be assured that our Neighbourhood team is working continuously to try and clear all areas and provide as normal a service as possible.
We’d like to remind customers that this service runs on a fortnightly basis. The current collection schedule is available on our website. Please scan this QR code to view the schedule.
YOUR HOME & COMMUNITY
Thank you for your patience and understanding. If you have a question about our bulk uplift service, you can contact us on 0141 946 2466 or email enquiries@maryhill.org.uk
Receive up to £350 when you terminate your tenancy
We have seen a significant increase in the costs of carrying out void works to empty properties when tenants either end their tenancy with us to transfer to another one of our homes or move on to another property.
These costs have been driven by the poor standard that many of these homes are left in at the end of a tenancy.
The costs of these works are not sustainable, and we have been thinking about some of the ways in which we can reduce the cost of void works.
We are proposing to introduce a new scheme which will reward tenants with
up to £350.00 when they leave their home in good condition and meet the criteria for the payment at the end of their tenancy.
Any tenant who is transferring to another home with the Association or leaving the Association can apply for this payment.
Tenants will be given the option of applying for the incentive when they advise us that they will be terminating their tenancy to move to another home.
If you would like further information about the incentive, please contact a member of our Customer Contact Team or email enquiries@maryhill.org.uk
YOUR HOME & COMMUNITY
Painter & Decorator Pilot
We’ve listened to your feedback and have understood how important it is for repairs to be carried out quickly, properly and to a good standard.
To help us strengthen the service you receive, we’re trialling a new painter and decorator role for 12 months. This new post will work alongside our main repairs contractor and focus on supporting specific areas of work where we’ve seen increased demand.
A key part of the role will be prioritising damp and mould treatment. Our painter and decorator will help ensure that, once repairs are completed, any affected walls are fully treated and professionally redecorated. This will improve the overall quality and finish of the work in your home.
They will also support us with:
• Reactive repairs, particularly those needing follow-up decorating after jobs like leaks or plastering
• Carrying out redecoration works in some of our vacant homes
Our main contractor will continue to deliver the day-to-day repairs service, and this additional role will help us respond more effectively to specific needs where a decorating finish is required.
This pilot is part of our ongoing commitment to improving your experience and making sure we’re delivering a service that reflects your priorities. We’ll be reviewing the impact of the pilot over the coming year and will keep you updated on next steps.
Our Stock Condition Survey
A big thank you to everyone who participated in our recent Stock Condition Survey.
The Association managed to survey 100% of the external areas and gained access to 57% of the homes owned by the Association to carry out a survey. We are now analysing the results of the survey and will provide an update in the next issue of this newsletter.
Lift upgrade works at Glenavon Road
Work to upgrade the lifts at 29, 71 and 115 Glenavon Road began at the end of June and is expected to run until the end of November.
We expect that all lifts across the three blocks will be fully operational in time for the festive season. To ensure that residents are not inconvenienced while these works are taking place, one lift in each building will always be accessible and in service while work to the other lift is taking place.
Illegal Subletting
At Maryhill Housing Association, we are committed to ensuring that our homes are allocated to the people who need them most. We have recently become aware of an increase in the number of properties that have been illegally sublet, and we are focussing on identifying and addressing illegal subletting across our properties.
What is illegal subletting?
Illegal subletting is when someone rents out their home to someone else without permission. In other words, they’re not living in the property themselves but are making money from it — and often not following the rules.
It’s not fair: Our homes are meant for people who genuinely need them. Illegal subletting takes homes away from those waiting to be rehoused. It can be unsafe: Subtenants might not know the rules or who to contact in an emergency.
It breaks the law: Subletting a social housing property without permission is a breach of
the tenancy and can lead to eviction and even prosecution.
Here are some signs to look out for:
• You rarely see the tenant at the property.
• Different people seem to be living there every few weeks.
• The tenant says they’re living elsewhere or abroad.
• Post piles up, but the home looks lived in.
If you suspect a property is being illegally sublet, please let us know. We treat all reports confidentially and will never share your details. You can:
• Call us on 0141 946 2466
• Visit our office
• Email enquiries@maryhill.org.uk
If you have any questions about your tenancy or want to make changes, such as allowing a lodger to live in your home or swapping homes, please always contact us first.
North Maryhill TRA Local Delivery Group
Do you live within the Maryhill Transformational Regeneration Area (TRA) and are interested in supporting regeneration in your area?
The Maryhill TRA Local Delivery Group is looking for new local resident members to join and work with TRA partners to help oversee regeneration projects in the area.
The group is made up of local elected members, strategic partners and local residents, meeting every quarter to help shape and drive forward regeneration plans for the
area. This covers areas including the Valley, the Butney, Maryhill Cross, and North Maryhill at Gilshochill.
If you would like more information or to express an interest in joining the group, please contact corporatesupport@maryhill.org.uk
Easter Colouring Competition winners
Congratulations to Haley Gilmour and Favour Oriakhi who were both selected as winners in our Easter Colouring Competition that was featured in the Spring issue of the newsletter.
Both of them won a £40 gift card for a cinema of their choice – just in time for the summer blockbuster season!
Your voice matters! Join our Tenants’ Scrutiny Panel
The Maryhill Housing Association Tenants’ Scrutiny Panel is an independent, customer-focused group that exists to improve the Association’s services.
The Panel meets regularly at our Garrioch Road office and reviews the services they think are most important, such as repairs, improvement work and communal area cleaning. Training will be provided to all Panel members.
Interested in joining our Tenants’ Scrutiny Panel and having your say? Please contact our Corporate Support team by emailing corporatesupport@ maryhill.org.uk or calling 0141 946 2466.
You can also find out more about the Panel and download an application form on our website at https:// www.maryhill.org.uk/ourcommunity/tenant-scrutinypanel.
Project by
Transforming Communities: Glasgow Partners
Collina Street Neighbourhood Plan
We recently carried out two public consultation events at the Maryhill Burgh Halls. The events were held alongside our online consultation to share our latest plans to improve the neighbourhood and deliver new housing in the Collina Street area. Thanks to everyone who participated in these events. The Association will take this feedback forward to help shape our proposals for the neighbourhood, which will feed into our planning application due to be submitted later this summer. To see our proposals, you can visit our new development website at www.maryhillhousing.dev
North Maryhill Transformational Regeneration Area (TRA) update
Planning permission in principle has been submitted for the North Maryhill TRA proposals. The plans can be viewed at www.maryhillhousing.dev.
Together with Glasgow City Council, we have secured £1.4m in funding from the Scottish Government to support the delivery of the regeneration plans. This will be used to fund improvements to the area between Fearnmore Road and Kilmun Street. These environmental works are due to commence in Summer 2025 and are scheduled to be completed in early 2026.
To find out more about these projects, please contact our development officer, Pamela Gibson, on enquiries@maryhill.org.uk
£1.6 Million in financial gains from our Financial Support Team!
During the last year, from April 24th until March 25th, our fantastic Financial Support Team worked with 1691 tenants and generated £1,667,305 in financial gains. So far this year, we’ve already had a fantastic outcome in May, where one our team members managed to secure a backdated benefit payment of £18,000 for a tenant, demonstrating Maryhill Housing really does help!
Please don’t hesitate to get in touch as you may not be claiming everything you are entitled to. If you are unsure about your entitlement to financial support, please make an appointment with our officers David or Ryan, who will be happy to advise you. You can contact them by emailing fst@maryhill.org.uk or calling 0141 946 2466.
Easter Eggstravaganza
In April, we held an Easter party at the Mackintosh Halls for our customers and their children to come along to – we had over 100 parents and young people attend!
We know that school holidays can create a financial burden, with extra food, electricity and day trips to account for, so we made sure this event was free for everyone. Each child left with a goody bag of sweets and Easter eggs, which our Contractor, Wright Kerr All Trades, generously provided.
Here’s what our tenants told us about the event:
“Food was free, which was amazing, especially given that families may not have as much to give their kids at Easter due to the current economy.”
“Thought it was absolutely great. First time taking my grandchildren out without spending a penny!”
Children were also entertained by Little Sunshine Entertainment with music, dancing and games. Arts and crafts stalls were set up with an Easter bonnet station in full swing! Of course, we can’t have a community event without the face painters and balloon modellers who always prove popular. The grand finale was a very special visit from the Easter Bunny, who came along to distribute the muchanticipated prizes from the raffle, with items up for grabs for both parents and children.
“The young girl doing entertainment with the kids was amazing. They loved her, and so did the big kids!”
“It was brilliant. The face painter was amazing, also, the kids really loved seeing the Easter Bunny.”
“I thought the entertainment was great, and the face painter was amazing. The balloon artist was also brilliant, and my granddaughter loved the dancing.”
“It was nice to meet all the housing staff and put faces to names. It was all very pleasant and an all-round good day. Thank you.”
MARYHILL HELPS
Schools Out Summer Session
Following the success of its Easter event, Maryhill Housing returned to the Mackintosh Halls on 17th July for its Summer Session, a family fun day organised through the Maryhill Helps initiative for the local community during the school summer holidays. Many activities were once again on offer for the kids (and the big kids!), including face painting, balloon modelling, soft play, live entertainment and arts and
crafts stations. Local parents and children also had the opportunity to win some fantastic prizes with their free ticket for our summer raffle, while financial support and energy advice for tenants was available throughout the session.
A big thank you to everyone who attended and made this another hugely successful community event!
Sustaining success
Our Sustainment Officers, Tracey and Declan, continue to provide support to households across Maryhill and Ruchill. So far, they have provided support to 233 people, carrying out 1034 house visits!
Tracey and Declan can help you access local groups and services, improve your mental wellbeing, help you get out and about, increase your confidence and help you settle into your new home and community.
What tenants said about the service:
“The support that Tracey has, and is currently providing me with, has been invaluable. Having no family or other support network and being housebound primarily due to poor health, this service has helped me both physically and mentally and more than I can say.
This has helped far more than anything the NHS has ever done. There is no judgement – Tracey is so easy to talk to. If I just need company or a little help filling in a few forms or going out. Without fail, Tracey checks in on me every few weeks. She doesn’t have to, but it means such a lot she does and that I am still communicating with the outside world. I’m so grateful that my housing officer at the time told me about this project and put me forward for it as I’m not sure where I would have been without it.”
“Thanks to Tracey and Declan for coming into my life at a time when we were really struggling. They have turned our lives around. They have never judged me or my partner. I would highly recommend them as they are very good at their jobs. They make me feel secure”.
“I wish I had known about this support sooner!”
“Tracey has made me feel happier and safer in my flat. My home is much tidier, and I have got help to get carpets. She helps me with mail that I am not sure about. I am going to clubs now.”
“Officers were supportive when I had family issues and was at court for eviction. It was very stressful. I feel much better now.”
This is a free service and is available to the following:
• If you are at risk of homelessness.
• Have poor mental health.
• Are a New Scot.
• Are experiencing addiction issues.
• Have children under 16.
• Have previously been homeless. Are leaving care, hospital or prison. Are experiencing relationship breakdowns.
MARYHILL HELPS
Our Community Fund
Local people, tenants and community groups can all suggest Community Fund projects to improve the Maryhill and Ruchill communities. This contributes towards our aim of making a positive difference for our customers and communities.
Community Fund requests must be able to demonstrate value for money and meet at least one of the following proposed criteria:
Enhance the quality of life in areas where Maryhill Housing tenants and others live. Examples include improving the environment; promoting safe, healthy and vibrant communities; or providing support for events/activities that encourage community cohesion.
• Encourage community involvement that will positively impact on Maryhill Housing residents and their families. An example is encouraging volunteering.
• Promote equality of opportunity within the areas which Maryhill Housing serves.
• This year, our Community Fund panel were delighted to approve applications from 15 Maryhill and Ruchill community organisations and residents to deliver projects which help improve our community through physical and social activities. The projects which were awarded are as follows:
• Halo Arts – youth theatre sessions.
• Make it Glasgow – scale decorating sessions.
• High Park Parent Council - contribution towards book bags.
• St Gregory’s Foodbank – to help the foodbank purchase fresh fruit and veg.
G20 Youth Project - Women’s Wellbeing Sessions.
Shakespeare Street Youth Groupresidential stay for 15 young people.
Glasgow Riding for Disabled Association – ongoing upkeep costs for Wee Bailey. YoMo - Glenavon Gala Day.
• Back court planting – to reinvigorate a back court space.
• Maryhill Men’s Shed – to continue the activities they deliver to the community, such as woodworking.
• West of Scotland Regional Equality Councilcontribution towards the community garden.
• HomeStart- Contribution towards their new mum’s project.
• North United Communities – summer programme costs.
• Additional Support Needs (ASN) session at Ruchill – equipment and toys for children attending the support group for parents.
• St Mary’s Parent Council – contribution towards a school trip for every pupil.
• Roots of Ruchill and Phase 2 of site – site maintenance and mural.
Download Housing Perks and save money with major retailers
Have you heard about Housing Perks?
It’s a FREE money saving app designed specifically for social housing tenants. The app offers you the opportunity to save money on a wide range of everyday essentials, helping to make life a little easier and more affordable. Find out more on our website at https://www.maryhill.org.uk/news-and-events/housing-perks.
Energy boost for residents with £181,000 in gains!
Since the joint energy service with Queens Cross Housing Association started, our energy advisors have been extremely busy advising customers across North Glasgow.
The team has created financial gains for those tenants of £181,000. These posts are funded by the Energy Saving Trust through their redress funds, and we hope to secure funding to continue this service.
Our Energy Advice Team can offer you support with the following:
• Reducing your energy costs.
• Understanding your fuel bills.
• Confirming who your supplier is and help setting up a new account.
• Handling energy complaints.
• Uncapping your gas supply.
• Managing your fuel debt.
• Comparing energy tariffs and helping to switch suppliers.
• Any other energy issues.
If you’re worried about paying for your gas and/or electricity, or concerned that your supply may soon be disconnected, please get in touch with a member of the team who will be able to provide you with the right support.
We offer free 1-2-1 appointments via telephone, WhatsApp and Zoom. We can also offer face to face appointments in our office or visit you at your home.
You can call the team on 0141 946 2466 or email energy@maryhill.org.uk
Glasgow City Council is carrying out a review of all Housing Benefit pensioner cases, apart from those receiving Pension Credit. This is to ensure that the correct amount of benefit is being paid.
If affected, you will receive a letter two weeks in advance advising you that Glasgow City Council will be contacting you to carry out this review.
The letter will confirm when they will contact you and the details of your telephone number.
Please note this call will come through as No Caller ID/Withheld Number. You will never be asked for your bank details on this call.
Failure to respond to this review may result in this benefit being suspended or cancelled.
Housing Benefit and Council Tax reduction – pensioner reviews School Age Payment now open for applications
The School Age Payment is now open for applications until 28 February 2026.
The payment is £319.80 per child, for children born between 1 March 2020 and 28 February 2021. This is a Best Start Grant payment and is only available in Scotland. Those who wish to apply for this benefit have until midnight on 28th February 2026 to apply.
The money is available to parents and carers, on certain benefits, to help with any costs of their child starting school and is available for all eligible children from the same household.
The School Age Payment is paid automatically to people who get the Scottish Child Payment Those who do not receive the Scottish Child Payment, or who have opted out of automatic payments, will
If you receive a letter or a phone call and need any assistance, please contact our Financial Support Team on 0141 946 2466 or fst@maryhill.org.uk
need to apply. If you require assistance to do so, please contact our Financial Support Team on 0141 946 2466 or fst@maryhill.org.uk
Managed Migration to Universal Credit
Managed Migration is the process the Department for Work and Pensions (DWP) is using to transfer people to Universal Credit who previously received benefits such as Tax Credit, Jobseekers Allowance, Income Support etc.
If affected, you will receive a letter called a ‘migration notice’ when it is your time to change benefits and you will then have 3 months to make a claim for Universal Credit.
If you do not claim Universal Credit before the deadline your existing benefits will stop, and you may lose out on money when you do claim Universal Credit.
Universal Credit is paid monthly and if you are eligible to have help with paying your rent payments will start 5 weeks after a claim has been made.
In Scotland, claimants can request to have their housing costs paid directly to their landlord and have their monthly Universal Credit split into 2 payments.
Further information on migration to Universal Credit can be found at https://ucmove.campaign.gov.uk/
If you would like any help or advice on this, please contact our Financial Support Team on 0141 946 2466.