IMPROVE YOUR BUSINESS PERFORMANCE WITH A DYNAMIC CASE MANAGEMENT SOFTWARE
MANAGE YOUR WORK WITH INCREASED EFFICIENCY. FINISH WORK FASTER. BRING CONSISTENCY IN OPERATIONS WITH A TOP CLASS CRM + BPM SOLUTION FROM SOLASTIS. WHAT IS EXACTLY DYNAMIC CASE MANAGEMENT? Cases, tickets, incidences is a basic building block of any CRM/ BPM system. However, in most of the organizations, these cases (or incidences / tickets) usually remain of short duration. In most of the circumstances, the case will get completed in a few hours to a couple of days. However, in some business scenarios, the case may remain open for a few days to weeks or even for months. In such a situation it is called a long case, and the tool to manage this is called as dynamic or advanced case management. Because the cases usually run for a longer duration, these cases tend to have significant collaboration, documents and case files sharing, multiple steps in it, and a possibility of different users, departments or geographical locations working on a single case through its lifecycle. So the elementary CRM solutions are inadequate to satisfy the business needs of dynamic cases. If your business is involved in such scenarios then you will need to be extra precautious before selecting the right case management solution for your business. WHICH BUSINESS SCENARIOS NEED DYNAMIC CASE MANAGEMENT? Any business scenario that has a longer time to the outcome and needs more collaboration is suitable for the dynamic case management. In fact, a good quality dynamic case management platform can serve typical long cases as well as short duration tickets bringing all your work and support in a common platform. Below are listed some usual scenarios suitable for dynamic case management COMPLEX SALES PROCESSES Some sales scenarios tend to be complex and very long. Take an example of the bidding for a software contract. The activities may involve many people, lot of collaboration and significant duration. Dynamic case management can help here by providing an advanced collaboration tools, a single place to store all documents and easy reporting of the case status. MULTI-DEPARTMENTAL CASES Cases sometimes can span across multiple departments in the organization. For example, a case may start in sales department then transition over to finance and then moving to the delivery department. In such a situation a quality dynamic case management platform is a must for organization.